6 Keys to Improving Your Team's Customer Service Skills ... [PDF]

It always seems impossible until it is done. Nelson Mandela

No amount of guilt can solve the past, and no amount of anxiety can change the future. Anonymous

Goodbyes are only for those who love with their eyes. Because for those who love with heart and soul

The best time to plant a tree was 20 years ago. The second best time is now. Chinese Proverb

But emotional cues are much harder to read in writing, and so additional skills for newer channels need to be developed. This makes those channels a more viable choice for customers. Whether you're interviewing or brushing up your customer service sk

Every block of stone has a statue inside it and it is the task of the sculptor to discover it. Mich

Don’t grieve. Anything you lose comes round in another form. Rumi

Suffering is a gift. In it is hidden mercy. Rumi

Ask yourself: Does it really matter what others think about me? Next

Just as there is no loss of basic energy in the universe, so no thought or action is without its effects,