A Better Education Experience Blackboard Managed Hosting [PDF]

are equally important to meeting the long-term goals of your institution—and the high expectations of the students you

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A Better Education Experience Blackboard Managed Hosting With online programs playing a critical role in the success of your educational strategy, your institution needs an infrastructure that supports not only the needs of your learners today, but can also scale quickly and safely for the learners of tomorrow. Program growth, service uptime and effective change management are equally important to meeting the long-term goals of your institution—and the high expectations of the students you serve.

Partnering For Success What Are Your Strategic Drivers? Higher education institutions choose to partner with Blackboard Managed Hosting with the goal of improving the overall

• Engage More Students • Improve Education Quality & Accountability • Advance & Strengthen Your Brand & Reputation

Enh an nt me ce

Effi c cy ien

• Managing cost and better use of existing people resources • Realizing true contractual 24x7 capability • Redundancy and Reliability

Tra ns f

tion ma or

• Infrastructure Replacement • Risk Mitigation • Standards, best practices, governance for online learning

Value of Online Programs

education experience for their students. What are your strategic drivers?

Growth, Change & Uptime Requirements

Why Blackboard Managed Hosting? More than 1,500 clients worldwide deliver a better educational experience with Blackboard Managed Hosting using best-in-class cloud based services, infrastructure and expertise. ›› Experience: Blackboard has helped over 1,500 institutions address similar challenges. We bring over 15 years of education sector experience and insights in helping clients solve the issues they’re facing. ›› Expertise: Our team of over 250 industry experts in eight data centers across four continents is skilled both in Blackboard applications and in managed hosting, enabling us to provide superior customer support and technical service. ›› Scalability & Security: We only use top-tier datacenters and redundant infrastructure, deploying industry best practices to provide scalability and security. ›› Relationship & Stability: We’re a stable partner, committed to education, with the resources to continuously innovate across the learner experience while delivering the relationship simplicity and accountability of a single provider.

Why higher education institutions choose Blackboard Managed Hosting

Dalhousie University

Lakeland College

“The sun never sets on the Blackboard Managed

“A small army of Blackboard support

Hosting team. We have peace of mind knowing

members helped make it all happen. Nothing

that our critical applications are being watched

fell through the cracks, making it possible to

around the clock—even after the sun has long

start our fall term a day later.”

set in Halifax.” Phil O’Hara Associate Director of Academic Services Dalhousie University

2

Chuck Grubisic Blackboard Administrator Lakeland College

Engagement Plans from Blackboard Managed Hosting Through the Managed Hosting Engagement Plans, Blackboard partners with you to support your online programs today, and as they grow over time. The Plans use an unparalleled core technology platform, with progressive levels of capacity, capability and service level agreements.

Silver

Gold

Platinum

Diamond

For small institutions or departments  experiencing initial organic online program growth

For medium-sized and larger institutions whose online learning programs are maturing

For institutions with a structured and mature online education strategy

For institutions whose online learning programs are at the core of their educational mission

Fast, easy and effective 24x7 hosting from experts who know the application

Cost-effective 24x7 production infrastructure with the incremental addition of technology components when required

Complete hosting infrastructure, higher service level, and additional project management for critical changes

Partnership to manage fast growth and change with the highest levels of support and strategic planning

DIAMOND PLATINUM GOLD SILVER Entry-level & Small-scale Production Hosting

Standard Enterprise Hosting

Technology Lifecycle Management

Partnership for Large-scale Growth & Sustainability

RISK MANAGEMENT & BEST PRACTICES Infrastructure and Support Baseline • 24x7x365 Operations and Support

• Tier-1 Redundant Internet Connections

• Tier-4 Data Center

• Redundant Data Backups

Blackboard.com

3

Engagement Plans At-a-Glance Our Engagement Plans are designed to meet your uptime and change management requirements today, and your growth over time. These Plans deliver progressive levels of best practices and risk mitigation in support of your education strategy: Feature

Silver

Gold

Platinum

Diamond

Uptime SLA

99.7%

99.8%

99.9%

99.9%

Test & Development Environment

Optional

Optional

Staging Environment

Optional

Optional

Project Management: During On-Boarding and Data Migration

n/a

n/a

Project Management: Planning and Implementation of Upgrades

n/a

n/a

Selective1

Complex Hosting Manager and Strategic Planning

n/a

n/a

n/a

Weekly Review and Planning Calls & Annual On-Site Meetings

n/a

n/a

n/a

Monthly Operational Status Reports

n/a

n/a

n/a

7 days

7 days

none

Post-Upgrade SLA Guarantee Exclusion Window

Redundant Core Infrastructure

24x7x365 Management

›› State-of-the-art Tier-4 Datacenters2

›› ›› ›› ›› ›› ››

›› Fully Redundant, Fault-Tolerant Conditioned Power3 ›› Redundant Tier-1 Internet Connections4 ›› Fully Redundant Internet & Network Equipment ›› Highly Available Enterprise Storage Systems5 ›› M  ultiple Levels of Data Backups & Off-Site Data Storage

Security ›› 24x7 Physical Security at Tier-4 Datacenters ›› Enterprise Firewall and Intrusion Protection ›› 24x7 Network Security Monitoring ›› 24x7 Security Incident Response Team

Selective1

none

250+ Full-Time Dedicated Resources 24x7 Managed Production Environment 24x7 Network Operations Monitoring 24x7 Dedicated Client Support Teams 24x7 Online Aggregate Usage Reporting Tool 24x7 Anytime Blackboard Application Upgrade

›› Data Restores and Archiving The 99.9% uptime SLA is backed by financial commitments and is available with our Platinum Level Service or higher, subject to these Best Practice Requirements*: ›› Run Blackboard Learn, Release 9.1 or higher in production ›› Comply with standard Blackboard Building Blocks policy ›› Have SIS integrations completed by Blackboard Consulting with ICM support ›› Must be within contractual usage limits

1. Available during upgrade periods only 2. A Tier-4 Datacenter has fully redundant and fully fault-tolerant capacity components (i.e. power systems, chillers, HVAC systems, uplinks, etc.) 3.  Fully redundant means that there’s more than one of the same capacity components to immediately take over the capacity/ function if the primary component fails 4. A Tier-1 ISP is a network that can reach every other network on the Internet without purchasing IP transit or paying settlements. Tier-1 ISPs are the most reliable Internet connection providers around the world 5.  High availability is similar to fully redundant, but active-active.

Contact us We would welcome the opportunity to speak with you about your hosting needs. For more information about Blackboard Managed Hosting, visit blackboard.com/managedhosting or contact your Account Representative.

650 Massachusetts Avenue, NW 6th Floor Washington, DC 20001 | 1.800.424.9299

Blackboard.com Copyright © 2015. Blackboard Inc. All rights reserved. Blackboard, the Blackboard logo, BbWorld, Blackboard Learn, Blackboard Transact, Blackboard Connect, Blackboard Mobile, Blackboard Collaborate, Blackboard Analytics, Blackboard Engage, Edline, the Edline logo, the Blackboard Outcomes System, Behind the Blackboard, and Connect-ED are trademarks or registered trademarks of Blackboard Inc. or its subsidiaries in the United States and/or other countries. Blackboard products and services may be covered by one or more of the following U.S. Patents: 8,265,968, 7,493,396; 7,558,853; 6,816,878; 8,150,925

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