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A Smart Move, Made Easy
Cash Management Solutions at Morgan Stanley A Quick How-To Guide
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Welcome to Cash Management Solutions at Morgan Stanley As a Morgan Stanley client, you have access to a suite of cash management solutions as an attractive alternative to your traditional bank. With the convenient, integrated Active Assets Account,1 you can manage your everyday finances right alongside your long-term investments. The result: a simplified approach that gives you a complete view of your investments, spending and savings to better support you in realizing your goals.
Resources to Get You Started This guide provides the instructions and materials needed to help move your accounts at other financial institutions to Morgan Stanley Wealth Management in a few simple steps. There is no need to return any of these documents to your Financial Advisor or Private Wealth Advisor, as they are provided for your own easy reference and use. • Everyday Finances Organizer Gather and record important details before you begin the process. • Deposits Checklist Create a convenient reference list of all your deposit sources. • Payments Checklist Create a convenient reference list of billers that you pay online or that use your card or checking account information for payments. • Frequently Asked Questions Answers to common questions about switching to Morgan Stanley and making the most of your new cash management features and benefits.
We’re Here to Help Contact your Financial Advisor or Private Wealth Advisor and Support Staff to assist you with completing the organizer or checklists and answer any questions you have about making the move. Please contact 800-688-3462 (say “cash management” when prompted) to speak to a service representative if your Financial Advisor or Private Wealth Advisor is not available.
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Make Your Move in Four Simple Steps 1
GET STARTED • Ask your Financial Advisor or Private Wealth Advisor to open an Active Assets Account if you don’t already have one or if you would like to use a separate account for cash management. › Your Financial Advisor or Private Wealth Advisor will send you a Client Agreement form. Simply sign and return the Client Agreement signature page to your Financial Advisor or Private Wealth Advisor. Using e-sign can expedite the process. › Be sure to check the box to receive a Morgan Stanley Debit Card.2 › You will typically receive your checks and Debit Card five to seven business days after receipt of your signed Agreement. • Enroll in Morgan Stanley Online at morganstanley.com/online to view and manage your accounts anytime. Be sure to have your Active Assets Account number (available from your Financial Advisor or Private Wealth Advisor) on hand as you enroll. • Using your online credentials, visit morganstanley.com/app to download the Morgan Stanley Mobile App for the iPhone®, iPad® or Android™ to view and manage your account while you are on the go.3
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GET ORGANIZED • Review your transaction history by referring to your three most recent statements from your previous financial institution or by logging in to your previous account online. • Use the Everyday Finances Organizer to collect information and help plan your move to Morgan Stanley. • Use the Deposits Checklist and Payments Checklist to inventory all your deposit sources and billers. With this list in hand you can easily track what needs to be set up with Morgan Stanley.
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FUND YOUR ACCOUNT • Refer to the Deposits Checklist for detailed instructions on direct deposits, check deposits and funds transfers. • Contact your employer or other deposit sources (e.g., payroll department, Social Security Administration) to update your direct deposit information. • Move funds into your Active Assets Account. You can: › Deposit a check from your previous account via the Morgan Stanley Mobile App or at any Morgan Stanley branch, or › Transfer the funds online by logging in to morganstanley.com/online and proceeding to the “Transfers” tab, or › Ask your Financial Advisor or Private Wealth Advisor to move the funds electronically for you. • Be sure to leave sufficient funds in your previous account to cover all outstanding checks, fees and automatic withdrawals until the transition is complete. The Everyday Finances Organizer can help you keep track.
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MOVE YOUR PAYMENTS • Use the Payments Checklist to track payments you wish to move to Morgan Stanley, including those to billers that you pay online or that use your card or checking account information for payments. • Set up all payments using your preferred method, such as automatic debits from your Morgan Stanley Debit Card or online with Morgan Stanley Payments (Bill Pay).4 • Update stored payment information with online retailers or other vendors. • Once your new payments are working smoothly and all remaining payments and deposits for your previous account have cleared, you can close your previous account. 2 of 11
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Essential Cash Management Features to Help Simplify Your Financial Life Below is an overview of some of the cash management solutions that are available to you at Morgan Stanley.
Direct Deposit
Allow recurring payments, such as payroll or Social Security, to be automatically deposited into your account.
Unlimited Check Writing
Enjoy unlimited check writing privileges — with no minimum balance requirements.
Morgan Stanley Online
Manage bills, set up alerts, transfer funds between accounts, review account activity and more.
Morgan Stanley Mobile App
Check your balances, make transfers, pay bills and deposit checks using your iPhone®, iPad® or Android™ device.
Morgan Stanley Payments (Bill Pay)
Pay bills online or with your mobile device. Receive eBills, schedule one-time or recurring payments, and track payment status and history.
Electronic Movement of Funds5
Move money between your Active Assets Accounts or to and from external accounts. Set up wire transfers and schedule one-time or recurring transfers.
Recurring/Automatic Payments Establish automatic payments with billers such as utility companies or wireless providers.
Morgan Stanley Debit Card With Unlimited Global ATM Fee Rebates6
Use your Debit Card to make purchases, pay bills, and withdraw cash from ATMs worldwide that display the MasterCard®, Maestro®, or STAR® logo. Receive unlimited ATM fee rebates worldwide.
The Morgan Stanley Cards From American Express7
Apply for a Morgan Stanley Card from American Express and enjoy exclusive benefits designed for Morgan Stanley clients. To learn more, visit americanexpress.com/mscards.
As an added value, Morgan Stanley recognizes and rewards you with select benefits, savings and enhanced services when you consistently engage in cash management activities through the Premier Cash Management Program. To learn more about these cash management solutions or the Premier Cash Management program, please contact your Financial Advisor or Private Wealth Advisor. The following organizer, checklists and FAQs are provided for your convenience to help with your move. You are not required to return any of these documents to your Financial Advisor or Private Wealth Advisor. 3 of 11
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Everyday Finances Organizer
Use this organizer to help plan your move to Morgan Stanley.
For Steps #2 and #3
Follow these steps: 1
Write your account information here for easy reference. Your Financial Advisor can provide these numbers as soon as your account is opened. You can also view your account information such as routing and account numbers on the Account Services tab on Morgan Stanley Online. You will need this information to set up online access, payments (bill pay) and direct deposit.
ACCOUNT NUMBER ON YOUR CHECKS (see sample check below): ABA ROUTING NUMBER: 044000804 BANK NAME: UMB
BANK, N.A.*
ACTIVE ASSETS ACCOUNT NUMBER:†
ABA Routing Number
Account Number
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Have your three most recent statements from your previous financial institution on hand, or view your account online for your transaction history.
3
Write your checking account number and ABA routing number from your previous financial institution here for easy reference.
FINANCIAL INSTITUTION: CHECKING ACCOUNT NUMBER: ABA ROUTING NUMBER: continues on next page *Morgan Stanley uses an agent bank, UMB Bank, N.A., to process checks through the Federal Reserve on behalf of Morgan Stanley. As a result, UMB Bank will appear on your checks as the bank of record and may also appear when making payments online through certain websites. You do not have an account at UMB Bank. † The Active Assets Account Number is not the same number as the account number that appears on your check.
NOTE: You are not required to return this document to your Financial Advisor or Private Wealth Advisor.
Questions? Call your Financial Advisor or Private Wealth Advisor. 4 of 11
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Everyday Finances Organizer Continued
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Gather details of any activity that has occurred since your last statement — find them online, at your previous financial institution or in your check register if you keep one. Include any ATM withdrawals, checks or debit card purchases you have made.
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Ensure you leave sufficient funds in your previous account to cover any outstanding checks and anticipated payments. You can use the checklist below to track those outstanding payments. Once you have successfully redirected your deposits and all outstanding payments have cleared, you can close your previous account.
Tracking Outstanding Payments Check Number/Payment Method
Date
Description
Amount
Cleared
NOTE: You are not required to return this document to your Financial Advisor or Private Wealth Advisor.
Questions? Call your Financial Advisor or Private Wealth Advisor. 5 of 11
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Deposits Checklist
Use this checklist to make a list of all your recurring deposits. Redirect all transactions to your Active Assets Account.
For Steps #2 and #3
Follow these steps: 1
Fill out this checklist by reviewing your statements from your previous financial institution or your account information.
2
Refer to this information to update instructions for deposits with each deposit source.
3
Track your transactions.
Tracking Deposits Deposit Source
Amount
Frequency/Date
(Employer, Retirement Plan)
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(Yearly, Monthly, Biweekly)
Setting Up Direct Deposits Contact your employer or other deposit sources for details on their specific process for redirecting your direct deposits to Morgan Stanley. They may request a voided check from your new account and completion of their own direct deposit form. Keep in mind that changes to your direct deposits could take four to six weeks depending on the business cycle of each deposit source. continues on next page
NOTE: You are not required to return this document to your Financial Advisor or Private Wealth Advisor.
Questions? Call your Financial Advisor or Private Wealth Advisor. 6 of 11
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Deposits Checklist Continued
Depositing Checks You can deposit checks into your account in any of these convenient ways: • Anywhere, anytime with the Morgan Stanley Mobile App. Available for iPhone®, iPad® and Android™ devices, our app lets you deposit a check drawn on a U.S. bank8 quickly and easily, with some of the highest deposit limits in the industry.9 It’s quick, convenient, and you’ll receive deposit confirmation. Note: Certain cash equivalent checks such as money orders and traveler’s checks are not eligible for deposit on the Morgan Stanley Mobile App. • In person. Visit any local Morgan Stanley branch. • By mail. Simply mail your check and completed deposit slip to your Morgan Stanley branch office. Deposit slips can be ordered through your Financial Advisor.
Establishing Wire Transfers Wire transfers can be another fast way to move funds into your account. It is important to note that the ABA routing numbers for direct deposits and wire transfers are different. To make a deposit to your Active Assets Account with a wire transfer, please provide the external institution with the following bank routing instructions for all incoming U.S. Dollar (USD) wire transfers: Bank
Citibank, New York (USD Only)
ABA
021000089
WIFT S (International Wires Only)
CITIUS33
Bank Account Name
Morgan Stanley
Bank Account Number
40611172
For Further Credit To
Name:
Active Assets Account Number:
Requesting Funds Transfers Transfers can be made into or out of your Morgan Stanley account, either at a set recurring frequency or as a single transfer request. Log on to Morgan Stanley Online or the Mobile App to initiate a transfer yourself, or your Financial Advisor or Private Wealth Advisor can help move funds electronically on your behalf. To take advantage of this service, log onto your account on Morgan Stanley Online and enroll by clicking the Transfers tab or sign and return the Morgan Stanley Funds Transfer Enrollment Form to your Financial Advisor or Private Wealth Advisor. Once enrolled, you can initiate transfers on Morgan Stanley Online or simply call your Financial Advisor or Private Wealth Advisor to have electronic funds transfer requests processed on your behalf.
NOTE: You are not required to return this document to your Financial Advisor or Private Wealth Advisor.
Questions? Call your Financial Advisor or Private Wealth Advisor. 7 of 11
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Payments Checklist
Use this checklist to help keep track as you redirect all online or recurring payments to your Active Assets Account.
For Steps #2 and #4
Follow these steps: 1
List your online or recurring payments below, using your three most recent statements from your previous financial institution or by viewing your previous account online.
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Check the desired payment method for each of these payments and then take the appropriate action. It may be helpful to first make a quick call to each company that you pay automatically to understand their payment change process. • Morgan Stanley Payments. To enroll in our online payments service, visit Morgan Stanley Online and click on “Payments.” Once a biller is set up, you can make payments online or with the Morgan Stanley Mobile App. You can choose an available date for the biller to receive payment. Bill payments can take up to four business days for the payee to receive. Added Benefit — Send Paper Checks With Our Online Payment Service You can also use Morgan Stanley Payments for billers that don’t accept electronic payments or for payments to people you know. Just enter the name and address of the recipient when prompted, and Morgan Stanley will mail them a check. • Auto Debit. If you have previously provided the biller with a debit card or checking account number, provide each biller with your new Morgan Stanley Debit Card or checking account information. • Other. Update stored payment information with online retailers or other vendors.
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Refer to this list to update instructions and account information for each of your billers.
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Track your transactions and monitor your account to ensure all payments are updated correctly. The time required for each biller to switch the source of the payments can vary, so please be sure to leave sufficient funds in your previous account to cover any outstanding payments until you have confirmed all payments are coming from your Active Assets Account.
Track Payments Company/ Address
Account Number/ Contact Number
Amount/ Frequency
Payment Method
Switch Complete
Morgan Stanley Payments Auto Debit Other Morgan Stanley Payments Auto Debit Other Morgan Stanley Payments Auto Debit Other
additional entry lines on next page
NOTE: You are not required to return this document to your Financial Advisor or Private Wealth Advisor.
Questions? Call your Financial Advisor or Private Wealth Advisor. 8 of 11
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Payments Checklist Continued
Track Payments Company/ Address
Account Number/ Contact Number
Amount/ Frequency
Payment Method
Switch Complete
Morgan Stanley Payments Auto Debit Other Morgan Stanley Payments Auto Debit Other Morgan Stanley Payments Auto Debit Other Morgan Stanley Payments Auto Debit Other Morgan Stanley Payments Auto Debit Other Morgan Stanley Payments Auto Debit Other Morgan Stanley Payments Auto Debit Other Morgan Stanley Payments Auto Debit Other Morgan Stanley Payments Auto Debit Other
NOTE: You are not required to return this document to your Financial Advisor or Private Wealth Advisor.
Questions? Call your Financial Advisor or Private Wealth Advisor. 9 of 11
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Frequently Asked Questions For Steps #1 - #4
What do I do with the organizer and checklists in this guide? The organizer and checklists are provided for your personal use, as tools to help you organize and track the process of moving your cash management from your previous financial institution to Morgan Stanley. There is no need to return these materials to Morgan Stanley. If you have any questions, please contact your Financial Advisor or Private Wealth Advisor.
How do I order a Morgan Stanley Debit Card and checks? When will they arrive? You can request your Debit Card and checks on the Client Agreement when you open your account. Your order will be placed as soon as your signed Client Agreement is received in the branch, and the Debit Card and checks typically arrive five to seven days later. You can also order or reorder your Debit Card and checks on the Services tab on Morgan Stanley Online.
How do I apply for one of the Morgan Stanley Cards from American Express? There are three ways to apply:
• Apply online at americanexpress.com/mscards. • Call American Express at 877-263-9607.
Is overdraft protection available? No, overdraft protection is not available. However, you can enable Margin10 on the Active Assets Account. This may increase your Available Funds11 and may reduce the likelihood of a service disruption at a merchant or ATM, or having a check returned.
Morgan Stanley uses an agent bank, UMB Bank, N.A., to process checks through the Federal Reserve on behalf of Morgan Stanley. As a result, UMB Bank will appear on your checks as the bank of record, and may also appear when you make payments online through certain websites. You do not have an account at UMB Bank.
How do I deposit a check to my account? You can deposit checks into your account in any of these convenient ways:
• In person. Visit any local Morgan Stanley branch. • By mail. Simply mail your check and completed deposit slip to your Morgan Stanley branch office. Deposit slips can be ordered through your Financial Advisor.
How long after a deposit will my funds be available? Deposited and transferred funds are available immediately for investment purposes; however, Morgan Stanley may not make all transferred or deposited funds immediately available for withdrawal. Funds deposited by check or funds transfer may be delayed depending on certain circumstances and could be held for up to six business days. Please contact your Financial Advisor for additional information.
How do I withdraw cash from my account?
• Contact your Financial Advisor or Private Wealth Advisor, who can complete the paperwork for you.
What is UMB Bank?
• Anywhere, anytime with the Morgan Stanley Mobile App. Available for iPhone®, iPad® and Android™ devices, our app lets you deposit a check drawn on a U.S. bank quickly and easily with some of the highest deposit limits in the industry.8, 9 It’s quick, convenient, and you’ll receive deposit confirmation. Note: Certain cash equivalent checks such as money orders and traveler’s checks are not eligible for deposit on the Mobile App.
You can make ATM cash withdrawals using your Morgan Stanley Debit Card at any ATM with a MasterCard®, Maestro®, or STAR® network logo, or directly from a teller at banks where MasterCard is honored. Additionally, your Morgan Stanley Debit Card can be used for purchases at more than 35 million locations worldwide. Reserved clients are eligible for unlimited ATM fee rebates worldwide and Non-Reserved clients are eligible for ATM fee rebates up to $200 per calendar year.
How do I get help with setting up online services such as account access, bill pay and eDelivery? Contact your Financial Advisor or Private Wealth Advisor, or call 800-688-3462 (say “cash management” when prompted) to speak to a service representative if your Financial Advisor or Private Wealth Advisor is not available.
What is Premier Cash Management? Premier Cash Management is a program that recognizes and rewards clients for choosing Morgan Stanley for their everyday cash management needs. This program provides clients with select benefits, savings and enhanced services. Contact your Financial Advisor or Private Wealth Advisor to learn more about the Premier Cash Management program and how you can qualify.
Questions? Call your Financial Advisor or Private Wealth Advisor. 10 of 11
The Active Assets Account is a brokerage account offered through Morgan Stanley Smith Barney LLC. The Morgan Stanley Debit Card is currently issued by UMB Bank, N.A., pursuant to a license from MasterCard International Incorporated. MasterCard and Maestro are registered trademarks of MasterCard International Incorporated. The third-party trademarks and service marks contained herein are the property of their respective owners. 3 Standard messaging and data rates from your provider may apply. 4 Bill payments can take up to four business days for the payee to receive. 5 While Morgan Stanley will always make transferred and deposited funds available immediately for investment purposes, we may not make all transferred or deposited funds immediately available for withdrawal. Funds deposited by check or funds transfer may be delayed depending on certain circumstances such as dollar value, account status, etc. and could be held for up to six business days. Please contact your Financial Advisor or Private Wealth Advisor for additional information or review the Fund Availability Policy after signing into your Morgan Stanley Online account. 6 Reserved clients are eligible for unlimited ATM fee rebates worldwide. All other clients are eligible for up to $200 ATM fee rebates each calendar year. Morgan Stanley Smith Barney LLC reserves the right to change or terminate the Reserved program at any time and without notice. Reserved program participants’ accounts and activity are reviewed periodically to confirm that they continue to qualify for Reserved. 7 The Morgan Stanley Credit Card from American Express or the Platinum Card from American Express exclusively for Morgan Stanley is only available to clients who have an eligible Morgan Stanley Smith Barney LLC brokerage account (“eligible account”). Eligible account means a Morgan Stanley Smith Barney LLC brokerage account held in your name or in the name of a revocable trust where the client is the grantor and trustee, except for the following accounts: Charitable Remainder Annuity Trusts, Charitable Remainder Unitrusts, irrevocable trusts and employer-sponsored accounts. Eligibility is subject to change. American Express may cancel your Card Account and participation in this program, if you do not maintain an eligible account. Morgan Stanley Smith Barney LLC may compensate your Financial Advisor and other employees in connection with your acquisition or use of the Morgan Stanley Credit Card from American Express or the Platinum Card from American Express exclusively for Morgan Stanley. The Morgan Stanley Cards from American Express are issued by American Express Bank, FSB, not Morgan Stanley Smith Barney LLC. Services and rewards for the Cards are provided by Morgan Stanley Smith Barney LLC, American Express or other third parties. Restrictions and other limitations apply. See the terms and conditions for the Cards for details. Clients are urged to review fully before applying. 8 Subject to cell phone connectivity and certain terms and conditions. 9 Up to a daily limit of $250,000 for existing Reserved customers. Morgan Stanley Smith Barney LLC reserves the right to change or terminate the Reserved program at any time and without notice. Reserved program participants’ accounts and activity are reviewed periodically to confirm that they continue to qualify for Reserved. 10 Margin Loans are investment products offered through Morgan Stanley Smith Barney LLC. Margin Loans are securities-based loans, which can be risky, and are not suitable for all investors. To be eligible for a securities-based loan, a client must have a brokerage account at Morgan Stanley Smith Barney LLC that contains eligible securities, which shall serve as collateral for the securities-based loan. 11 Your Available Funds are the funds that you can immediately access for debit card purchases, ATM withdrawals, Active Assets Account checks, online bill payments and wire transfers. 1
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Important Risk Information for Securities Based Lending: You need to understand that: (1) Sufficient collateral must be maintained to support your loan(s) and to take future advances; (2) You may have to deposit additional cash or eligible securities on short notice; (3) Some or all of your securities may be sold without prior notice in order to maintain account equity at required maintenance levels. You will not be entitled to choose the securities that will be sold. These actions may interrupt your long-term investment strategy and may result in adverse tax consequences or in additional fees being assessed; (4) Morgan Stanley Bank, N.A., Morgan Stanley Private Bank, National Association or Morgan Stanley Smith Barney LLC (collectively referred to as “Morgan Stanley”) reserves the right not to fund any advance request due to insufficient collateral or for any other reason except for any portion of a securities based loan that is identified as a committed facility; (5) Morgan Stanley reserves the right to increase your collateral maintenance requirements at any time without notice; and (6) Morgan Stanley reserves the right to call securities based loans at any time and for any reason. Premier Cash Management is an incentive program that recognizes and rewards clients for choosing Morgan Stanley for their everyday cash management needs. Clients must meet certain criteria in order to qualify for the Premier Cash Management program, and Morgan Stanley Smith Barney LLC reserves the right to change or terminate the program at any time and without notice. Where appropriate, Morgan Stanley Smith Barney LLC has entered into arrangements with affiliated and nonaffiliated parties to assist in offering certain products and services related to Premier Cash Management. Please refer to the Premier Cash Management Terms and Conditions for further details. Apple®, iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Store is a service mark of Apple Inc. Android is a trademark of Google Inc. Morgan Stanley Wealth Management is a business of Morgan Stanley Smith Barney LLC. Morgan Stanley Smith Barney LLC is a registered broker-dealer, member SIPC, and not a bank. Where appropriate, Morgan Stanley Smith Barney LLC has entered into arrangements with banks and other third parties to assist in offering certain banking related products and services. Investment, insurance and annuity products offered through Morgan Stanley Smith Barney LLC are: NOT FDIC INSURED | MAY LOSE VALUE | NOT BANK GUARANTEED | NOT A BANK DEPOSIT | NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY.
© 2016 Morgan Stanley Smith Barney LLC. Member SIPC.
CRC1501729 07/16 PBG1223007 CS 8559545 06/16