Idea Transcript
Support Receptionist/ Administrator Job description and person specification Job Title: Department: Reports to: Location:
Support Receptionist/Administrator CSVPA Head of School CSVPA, Cambridge
The Company Cambridge Education Group (CEG) is one of the leading providers of pre-university academic courses and English language courses in the UK. We provide pre-university and university level programmes including ‘A’ Level, IB and University Foundation, as well as English Language Study, to the growing market of international students seeking to enter UK universities. The Group operates under a different operating brands, CATS Colleges – 6th form colleges in Cambridge, Canterbury and London; Cambridge School of Visual & Performing Arts (CSVPA) – teaching pre-university and university level courses in drama, music and art & design; FoundationCampus – teaching foundation courses to university degrees on campuses in the UK, USA and Europe; and Stafford House – the English Language teaching brand & Stafford House Study Holidays. Cambridge Education Group aims to be the undisputed customer service leader in the international education sector and to be recognised as such by its agents, parents and their clients, by the universities it works with and by its competitors. The objective is simple, to embed exceptionally high standards of service delivery into every single customer interaction that takes place with CEG and to ensure that the defined CARE principles are a constant focus for all; that they are clearly understood and are effectively applied across the whole organisation in all teams and at all levels of responsibility. CEG is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Job overview The receptionist will provide a first class customer service experience and administrative service for the Sturton Street CSVPA site, including administering post, answering the telephone, greeting visitors and providing general administration support as directed by the receptionist and Administrator. The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post.
Key responsibilities and capabilities -
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Key responsibilities and capabilities Cross College Duties To be mindful of the need to ensure all College students receive a high level of care and discipline at all times (consistent with the Staff Handbook). To promote the good name of the College through conduct towards students, parents, agents and other parties, and attendance at College events (consistent with the Staff and Personal Tutor Handbooks). To adhere at all times to College standards (consistent with the Staff Handbook). To be mindful at all times of health and safety requirements (consistent with the Staff Handbook).
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Reception Duties
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Administrator (School Administrator) -
To work flexibly to provide an efficient reception and administration service at the Sturton Street Site. Receiving telephone calls in the first instance, passing on messages. Welcoming visitors and students and preparing refreshments where appropriate. Diary management and where appropriate booking of interviews. Logging of incoming and outgoing post, parcel deliveries and courier deliveries. Maintain the reception area, keeping it neat and presentable. Maintaining supplies of stationery, ordering supplies where appropriate and providing stationery for staff on request. Maintaining supplies of refreshments, including keeping a good supply of clean visitor crockery. Ordering taxis for staff, students and visitors. Recording student lates and absences, and taking the GCSE register twice daily. General secretarial assistance including, where necessary, providing support for other members of staff as the operation requires, e.g. cover when colleagues are absent. Taking enquiries. Monitoring expenditure against budget. Supporting year-round enquiries as required, particularly at the start of the academic year.
To provide reception cover at other CSVPA as required. There may be the possibility of increased hours to cover periods of annual leave for the receptionist/Administrator which will be agreed in advance with the successful candidate. -
Person Specification Customer First – It’s ESSENTIAL all candidates meet the CEG Customer First CARE Principals:Commit -
Goes the extra mile Follows-up & follows through
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Takes ownership Looks for a solution
Act
Respond -
Addresses issues positively Communicates proactively
Empathise -
Is an active listener Is respectful and values our customers
Person Specification Motivation - Is proactive rather than reactive in approach. - Takes responsibility and ownership for work issues and problems of an operational and strategic nature. - Implements improvements to work processes and practices within his/her remit. - Understands College goals and direction and sees fit with own.
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Administrator (School Administrator)
Drive - Is energetic and enthusiastic. - Committed to the role and to the team and the College. - Gets things done through influence rather than by railroading others. - Confronts and overcomes obstacles to progress within team.
Intellect - Demonstrates good critical thinking skills to understand client issues. - Can suggest and where appropriate implement solutions appropriate to client situations. - Gathers facts and analyses situations in accurate and organised fashion.
Judgement - Can think and act rationally and maturely without undue bias or reliance on emotional responses. - Can weigh up information, issues and evidence and draw balanced conclusions from such. - Shows clearly that he/she is learning from experience. - Knows when to ask for support and advice from colleagues.
Credibility and Communication - Has positive impact with colleagues and clients. - Projects appropriate professional image. - Speaks clearly and persuasively when interacting with internal and external personnel. - Can facilitate potentially difficult discussions in an internal and external context. - Keeps line manager and team informed of progress or difficulties. - Displays excellent listening and questioning skills.
Resilience - Can balance the normal demands or a range of work and responsibilities without disruption to other team members or subordinates. - Can prioritise conflicting demands. - Remains balanced and rational in dealing with others at all times.
Customer Focus - Understands and communicates the College offerings and capabilities. - Demonstrates a clear empathy with clients and understands their needs.
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Administrator (School Administrator) Technical - Comfortable with use of Microsoft Office applications. - Good level of written and spoken English. - Problem solving abilities. - Accuracy.
Teamwork - Has the confidence and respect of peers, subordinates and superiors. - Establishes team direction and responsibilities for achievement of team/College objectives. - Understands others’ development needs and seeks opportunities to provide support. - Creates an open and supportive team climate.
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