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Transcript Embarking into a New Dimension... 2011 Laporan Tahunan Annual Report Daftar Isi Table of Contents 12 Tema Themes Ikhtisar Keuangan & Operasional Financial Highlights Laporan Dewan Komisaris Report from the Board of Commissioners 38 44 Laporan Direksi Report from the Board of Directors 1 Embarking into a New Dimension, Strengthening the Momentum Profil Perusahaan Corporate Profile 8 Tentang Garuda Indonesia About Garuda Indonesia 12 Ikhtisar Keuangan & Operasional Financial & Operational Highlights 14 Ikhtisar Saham Stock Highlights 28 Visi, Misi, Nilai & Tujuan Perusahaan Vision, Mission, Corporate Goals & Values 16 Peristiwa Penting 2011 2011 Event Highlights 24 Penghargaan Awards Strategi Perusahaan Corporate Strategy 30 Strategi 2011 2011 Strategy Laporan Manajemen Management Report 38 Laporan Dewan Komisaris Report from the Board of Commissioners 54 Industri Industry 62 Komersial Commercial 78 Operasional Operations 44 Laporan Direksi Report from the Board of Directors 94 Layanan Services 104 SBU & Entitas Anak SBU & Subsidiaries 120 Tinjauan Keuangan Financial Review Analisa & Pembahasan Manajemen atas Kinerja Perusahaan Management Discussion & Analysis of the Company’s Performance Tinjauan Pendukung Bisnis Supporting Business Review 140 Sumber Daya Manusia Human Capital 160 Teknologi Informasi Information Technology 174 Tata Kelola Perusahaan Corporate Governance 170 Procurement Procurement Tata Kelola Perusahaan Corporate Governance 212 Laporan Komite-Komite Committees Report Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility 310 Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility Tanggung Jawab Pelaporan Tahunan Laporan Keuangan Konsolidasi Data Perusahaan Corporate Data 322 Tanggung Jawab Pelaporan Tahunan Responsibility for Annual Reporting Responsibility for Annual Reporting 326 Laporan Keuangan Konsolidasi Consolidated Financial report Consolidated Financial Report 450 Profil Dewan Komisaris Board of Commissioners’ Profile 454 Profil Direksi Board of Directors’ Profile 460 Profil Komite-Komite Committees’ Profile 464 Profil Internal Audit, Sekretaris Perusahaan, dan Komunikasi Perusahaan Internal Audit, Corporate Secretary & Corporate Communications Profile 466 Pejabat Senior Key Personnel 472 Struktur Organisasi Organization Structure 474 Perkembangan Armada Fleet History 475 Armada Fleet 476 Alamat Kantor Cabang Branch Office 484 Daftar Istilah Glossary Subsidiaries Entitas Anak PT Aerowisata (Aerowisata) Bidang Usaha: Industri pariwisata dan hospitality, antara lain perhotelan, jasa boga, serta biro perjalanan. ine of Business: Tourism and L hospitality industry, among others hotel business, catering service, and tours and travel. PT Abacus Distribution Systems Indonesia (Abacus DSI) Bidang Usaha: Penyedia jasa teknologi informasi dan komunikasi, utamanya menyediakan sistem komputerisasi reservasi melalui Global Distribution Systems (GDS), perangkat keras dan pelatihan bagi biro-biro perjalanan. ine of Business: Service provider L in information and communication technology, mainly in the providing of computerized reservation system via Global Distribution Systems (GDS), hardware and training for tours and travel agencies. PT Garuda Maintenance Facility Aero Asia (GMFAA) Bidang Usaha: Jasa perbaikan dan perawatan (Maintenance, Repair & Overhaul - MRO) pesawat terbang termasuk mesin dan komponennya. Line of Business: Aircraft maintenance, repair and overhaul (MRO) including aircraft engines and components. PT Aero Systems Indonesia Bidang Usaha: Jasa konsultasi dan rekayasa sistem teknologi informasi serta jasa pemeliharaan bagi maskapai penerbangan dan industri lainnya. ine of Business: Consulting and L engineering services in information technology systems as well as maintenance services for airlines and other industries. Kepulauan Raja Ampat • The Isles of Raja Ampat (Four Kings) (0014’S, 130031”E). Kawasan laut di Kepulauan Raja Ampat, propinsi Papua Barat, Indonesia, dikenal sebagai salah satu lokasi wisata kelautan terbaik di dunia dengan keragaman hayati ekosistem terumbu karang yang menakjubkan. The seas around the Raja Ampat Islands, in the West Papua province of Indonesia, is widely known as one of the best marine tourism sites in the world due to its amazing bio-diversity in the coral reef ecosystem. ... Strengthening the Momentum Tahun 2011 merupakan tahun pertama dari Rencana Jangka Panjang Garuda Indonesia melalui strategi Quantum Leap 2011-2015. Pada tahun ini pula Garuda Indonesia telah menjadi Perusahaan Publik setelah berhasil melaksanakan proses Initial Public Oering (IPO). Berbagai inisiatif strategis yang dilakukan Garuda Indonesia sepanjang tahun 2011 merupakan langkah-langkah strategis dan sistemik untuk memperkokoh fundamental bisnis Perusahaan dalam jangka panjang. Di tahun 2011 Garuda Indonesia telah menunjukkan peningkatan kinerja yang signifikan, baik dalam aspek operasional, pelayanan pelanggan dan finansial. Hal ini merupakan langkah awal yang baik bagi Perusahaan dalam mencapai target-target Quantum Leap 2015, dan momentum ini akan dipertahankan. 2011 is the first year in Garuda Indonesia’s Long-Term Corporate Plan through its Quantum Leap 2011-2015 strategy. On that year also, Garuda Indonesia became a publiclylisted company following a successful Initial Public Oering (IPO) process. Garuda Indonesia undertook a number of initiatives over the course of 2011 as part of a strategic and systematic approach towards strengthening the Company’s business fundamentals for the long term. In 2011, Garuda Indonesia was able to show a marked improvement in its performance, in areas of operations, service to customers, and financial. It is a good start for the Company in its journey towards the objectives of Quantum Leap 2015, and the company intends to maintain and build on this momentum. Garuda Indonesia Annual Report 2011 1 Garuda Indonesia Annual Report 2011 1 Strategic Milestones Quantum Leap 2011-2015 2015 Quantum Leap 2014 Service Excellence s&LEET AIRCRAFTS s $EDICATED AIRCRAFTSFOR(AJJ 2011 IPO 2012 Global Alliance 2013 Network Expansion s )NITIAL0UBLIC /FFERING)0/ s#ITILINK 2EVITALIZATION s $EDICATED 4ERMINAL s'ARUDASUB SEATER s!3+%MPLOYEE MIO s"EST#ABIN#REW s3KYTRAX3TAR s $ENPASAR $EDICATED TERMINAL s &LYTOALL PROVINCECAPITAL s&IRSTmIGHTTO 53! 1 7-Drivers Domestic Grow and Dominate Full Service Market 2 International Enormous Upside Potential 3 LCC Citilink to Address the LCC Opportunity Menumbuhkan volume bisnis untuk mendominasi pasar penerbangan Full Service Carrier domestik yang sangat potensial di Indonesia. Growing business volume to dominate the highly prospective domestic Full Service Carrier market segment in Indonesia. Bersaing untuk merebut pangsa pasar di segmen internasional yang menjanjikan banyak peluang untuk tumbuh. Competing favorably to gain market share in the promising international segment. Mengembangkan bisnis Low Cost Carrier di Indonesia sebagai pelengkap untuk mendorong pertumbuhan perusahaan secara keseluruhan. Developing the Low Cost Carrier business in Indonesia as complement in order to promote overall growth of the Company. 2 Kepulauan Raja Ampat • The Isles of Raja Ampat (Four Kings) (0014’S, 130031”E). Kawasan laut di Kepulauan Raja Ampat, propinsi Papua Barat, Indonesia, dikenal sebagai salah satu lokasi wisata kelautan terbaik di dunia dengan keragaman hayati ekosistem terumbu karang yang menakjubkan. Garuda Indonesia Laporan Tahunan 2011 The seas around the Raja Ampat Islands, in the West Papua province of Indonesia, is widely known as one of the best marine tourism sites in the world due to its amazing bio-diversity in the coral reef ecosystem. Membangun Momentum Menuju Pencapaian Quantum Leap 2015 Building Momentum towards Achieving Quantum Leap 2015 Garuda Indonesia telah menetapkan rencana jangka panjang perusahaan tahun 2011 sampai 2015 yaitu strategi ‘Quantum Leap’, dengan target-target milestones yang hendak dicapai pada tiap tahapannya. Target-target milestones tersebut telah disusun berdasarkan ‘7 Penggerak Utama Quantum Leap’ yaitu serangkaian faktor yang merupakan kekuatan ataupun memberikan peluang bagi Garuda Indonesia untuk memacu kinerja dan membangun momentum menuju pencapaian Quantum Leap 2015. Garuda Indonesia has established a corporate long term plan for 2011 until 2015, namely the ‘Quantum Leap’ strategy, with milestone targets set for each of the dierent stages in the road map. These milestone targets have been established based on the ‘7 Main Drivers of Quantum Leap’, which represent a set of factors that forms a distinctive strength, advantage or opportunity for Garuda Indonesia to drive its performance and build a momentum towards achieving the 2015 Quantum Leap. 4 Fleet Expand, Simplify & Rejuvenate Fleet 5 Brand Stronger Brand, Better Product & Services Mengembangkan brand yang kuat yang didukung oleh kualitas produk dan layanan sebagai diferensiasi untuk memenangkan persaingan. Develop a strong brand with the support of quality product and services as a dierentiation strategy to win the competition. 6 Cost Discipline Ecient in Cost Structure
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