Amazon.com: Customer Questions & Answers [PDF]

All

Try Prime

Departments

Your Amazon.com Sell

Today's Deals

Gift Cards

EN

Registry

Hello. Sign in

Account & Lists

Orders

Try Prime

Help

←

Õ

Back to top

Get to Know Us

Make Money with Us

Amazon Payment Products

Let Us Help You

Careers

Sell on Amazon

Amazon Rewards Visa Signature Cards

Your Account

About Amazon

Sell Your Services on Amazon

Amazon.com Store Card

Your Orders

Investor Relations

Sell on Amazon Business

Amazon.com Corporate Credit Line

Shipping Rates & Policies

Amazon Devices

Sell Your Apps on Amazon

Shop with Points

Amazon Prime

Become an Affiliate

Credit Card Marketplace

Returns & Replacements

Advertise Your Products

Reload Your Balance

Manage Your Content and Devices

Self-Publish with Us

Amazon Currency Converter

Amazon Assistant

› See all

Help

English

Amazon Music Stream millions of songs



AmazonFresh

Groceries & More Right To Your Door



Amazon Web Services Scalable Cloud Computing Services

DPReview



Digital Photography



Kindle Direct Publishing Indie Digital Publishing Made Easy







United States

Amazon Drive

6pm

AbeBooks

ACX

Alexa

Amazon Business

AmazonGlobal

Home Services

Amazon Inspire

Amazon Rapids

Amazon Restaurants

Amazon Video Direct

Audible

AudiobookStand

Book Depository

Box Office Mojo

ComiXology

CreateSpace

East Dane

Fabric

Goodreads

IMDb

IMDbPro

Junglee.com

Prime Now

Prime Photos

Shopbop

TenMarks.com

Amazon Warehouse

Whole Foods Market

Withoutabox

Woot!

Zappos

Souq.com

Subscribe with Amazon



Cloud storage from Amazon

Ship Orders Internationally

Download Audio Books

Score deals on fashion brands

Handpicked Pros Happiness Guarantee

Discount Audiobooks on Disc

Designer Men's Fashion

FREE 2-Hour Delivery on Everyday Items

Submit to Film Festivals

Sewing, Quilting & Knitting

Unlimited Photo Storage Free With Prime

Deals and Shenanigans

Conditions of Use

Privacy Notice

Books, art & collectibles

Digital Educational Resources

Books With Free Delivery Worldwide

Book reviews & recommendations

Designer Fashion Brands

Shoes & Clothing

Audiobook Publishing Made Easy

Fun stories for kids on the go

Find Movie Box Office Data

Movies, TV & Celebrities

Math Activities for Kids & Schools

Shop Online in the Middle East

Actionable Analytics for the Web

Food delivery from local restaurants

Thousands of Digital Comics

Get Info Entertainment Professionals Need

Great Deals on Quality Used Products

Discover & try subscription services

Interest-Based Ads © 1996-2018, Amazon.com, Inc. or its affiliates

Everything For Your Business

Video Distribution Made Easy

Indie Print Publishing Made Easy

Shop Online in India

America’s Healthiest Grocery Store

Cart