SAP IT INFRASTRUCTURE MANAGEMENT
AN INTEGRATED CMDB FOR SAP SOLUTION MANAGER END-TO-END REAL-TIME MONITORING OF YOUR IT
EMBEDDING IT INFRASTRUCTURE DATA IN YOUR IT SERVICE MANAGEMENT SAP IT INFRASTRUCTURE MANAGEMENT
SAP IT Infrastructure Management (SAP ITIM) is an IT service and IT infrastructure management enhancement to SAP Solution Manager. The joint solution by SAP and REALTECH opens up the possibility to use a single application to monitor the entire application landscape along with any infrastructure components required to run it and the service processes of SAP Solution Manager. This transforms SAP Solution Manager into a single platform for seamlessly monitoring all relevant processes – from the IT processes that support the business to the actual business processes themselves. REATECH's experts will be happy to assist you in the implementation of SAP ITIM.
WHAT WE DO FOR YOU SAP ITIM adds new functionality to SAP Solution Manager starting from
The CMDB data is automatically made available to SAP Solution Manager's
version 7.1, service pack 5. At the core of the application is the configuration
higher level processes such as incident, change, or project management. This
management database (CMDB), a central database that automatically discov-
is how SAP ITIM closes the gap to the IT infrastructure and helps companies
ers all infrastructure components, maps their configurations and relationships,
seamlessly map their business processes.
and maintains and logs detailed performance data.
EMPOWER YOUR ENTERPRISE
æ MAIN FEATURES:
YOUR ADVANTAGES AT A GLANCE
W Seamless integration with SAP Solution Manager
Consolidated view of applications and infrastructure:
W Auto discovery for populating and maintaining the CMDB
Monitor your entire IT environment from a single point of control –
W All infrastructure data is made available to the higher level
with SAP Solution Manager.
processes in SAP Solution Manager W All infrastructure components such as routers, switches, servers etc.
Embedding IT infrastructure data in your IT service management:
along with their operating system, configuration, status, and relationships
Information on all configuration items (CIs) in the infrastructure including
are captured
their current status and dependencies is automatically made available to
W An optional enhancement automatically adds virtual infrastructures to the
the services processes of SAP Solution Manager.
relational views W Fast and easy access to asset and inventory information
Proactive monitoring:
W Vendor-agnostic, agentless monitoring
Avoid problems ahead of time by receiving automated alerts when defined
W Clear graphical views of relationships between any infrastructure
thresholds are exceeded.
components W Built-in device provisioning
Faster error recovery in cases of emergency:
W Known error database
Take advantage of the unique view across application and network boundaries
W Configurable escalation paths
to identify and eliminate the root causes of incidents faster.
W Comprehensive reporting and
analysis tools
Automated inventory management for SAP and non-SAP components:
W Entirely web-based
Automate the management of your IT inventory and save time and effort when compiling inventory data. Reduced change management risks: Plan necessary changes taking into account their potential impact on other systems, users, or processes.
EMPOWER YOUR ENTERPRISE
CONVENTIONAL MODELS
SEAMLESS MODEL WITH SAP IT INFRASTRUCTURE MANAGEMENT
BPM
SAP SOLUTION MANAGER
?
CMDB
FIN
APP SERV1 FIN
APP SERV2
APP SERV3
DB
DB
INVOICE
HOST 1
INVOICE PRINTER
HOST 1
PRINTER
HOST 2
NETWORK DEVICE
EMPOWER YOUR ENTERPRISE
HOST 2
Manual
Automatically
NETWORK DEVICE
STORAGE DEVICE
ASSET LIFECYCLE MANAGEMENT PROCESS
PHYSICAL STEPS
ADD SERIAL NUMBER
SAP ERP
PURCHASE REQUISITION
PURCHASE
GOODS
EQUIPMENT
ORDER
RECEIPT
CREATION
MANUAL
PLUG IN
MAPPING
DEVICE
CI/IBASE
N
ASSET CREATION
SAP SOLUTION MANAGER
SERVICE ORDER
IBASE
NOTIFICA-
SYNCHRO-
TION AND
NIZATION
PICKUP
CONFIRM
AUTO MAPPING
Y
?
CMDB AUTO DISCOVERY
An example of the benefits of integrating SAP ITIM with SAP Solution
assigned to the existing equipment by means of a Ibase synchronization.
Manager: A service order is placed in SAP. The device is procured and created
This puts the device into a managed lifecycle and makes it available to all
as a piece of equipment in the ERP system. Once the device is present in the
operational processes as a configuration item.
infrastructure, it is automatically discovered by SAP ITIM, and automatically
EMPOWER YOUR ENTERPRISE
SERVICE REQUEST
SAP IT INFRASTRUCTURE MANAGEMENT
ABOUT REALTECH
REALTECH is an international technology company with unique know-how in IT and enterprise service management and SAP solutions. Germany‘s medium-sized enterprises in particular value the high quality of products and services provided by REALTECH. They trust it to meet their needs, from consulting services to implementation and efficient operation. The driving forces of digitization, whether it is mobile and cloud computing, big data and smart data, or predictive data analytics and Industry 4.0, are built into the very fabric of the company‘s software development and project delivery.
REALTECH DEUTSCHLAND GMBH INDUSTRIESTR. 39C · 69190 WALLDORF PHONE +49.6227.837.0 · FAX +49.6227.837.837
[email protected] · WWW.REALTECH.COM
© 2015 REALTECH AG. All rights reserved. SAP and all other SAP products and services mentioned in this text and the corresponding logos are trademarks or registered trademarks of SAP SE in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies. Any statements made in this publication are non-binding and provided for information purposes only. They may be subject to change without prior notice. REALTECH shall not be liable for errors or omissions with respect to this publication.