Idea Transcript
position description
Assitant BAKERY MANAGER Section 1: Position Details
NOTE: In a franchise environment this position description may not exactly fit the requirements of the role.
Position Reports To:
Bakery Manager/MSOM/Area Manager/Regional Director
Is this a New or Existing position?
Primary Function (Bullet point 3-4 key reasons why this role exists):
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Manage the operations of the bakery to maximize sales, profitability and customer satisfaction
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Implement systems and procedures into the bakery to achieve continuous improvement
Key Customers (Bullet point the position’s major customer):
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Train and develop bakery staff to achieve business objectives and staff progression Experience & Qualifications:
• Bullet point key Commercial Skills and • Qualifications required to • meet position objectives •
Beginner skills in MS Office Certificate IV assessment by AM Food Safe Level 1
Existing
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Bakery customers
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Staff
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COBS office
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Community
People Management Position Impact to Bakers Delight / COBS Bread
First Aid Level 1
Number of direct reports:
Up to 20
Number of indirect reports:
Up to 20
OH&S & Travel Requirements Bullet point Work Experience required to meet position objectives
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Experience in managing and leading a team
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Knowledge of bread production
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Knowledge and experience in customer service
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Knowledge of OH&S, FSP and First Aid
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Experience in recruitment and selection
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Basic knowledge of financial statements
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Basic financial management skills including cash management and banking
Other Requirements of the Position
Travel Requirements
Frequency of Travel
£ None
£ Weekly
T Yes (see Frequency)
T Monthly £ Quarterly
Drivers Licence Required:
T Yes
Required to: T Operate baking machinery T
Operate bread slicer
T
Use chemical cleaning products
£ No
position description
Assitant BAKERY MANAGER Section 2: Position Responsibilities
Area of Accountability To plan for bakery financial and operational performance.
To achieve budgeted bakery sales targets through facilitation and promotion of marketing campaigns, supporting the local community and individual staff performance.
To achieve budgeted bakery profitability through control of operating expenses
To ensure the improvement of COBS Bread standards
Outputs
Key Activities
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Business Plans
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Assist in the preparation of annual business plan in consultation with BM/MSOM by agreed timeframe
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MFS
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Review business plan on a quarterly basis with BM/MSOM
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Annual Budgets
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Review P&L on a monthly basis with BM/MSOM
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Quarterly Forecasts
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Sales
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Promote marketing campaign within the bakery and directly with customers
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Marketing
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Participate in community fundraising and product give-aways
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Range Review
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Promote and coordinate local marketing initiatives
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Set and communicate sales targets and performance measures for sales staff
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Review and consult with sales and production managers on weekly targets
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COGS
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Set and control weekly wastage and shrinkage targets
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Stock Control
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Maintain adequate levels of wastage to balance customer demand with COGS
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Wages
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Maintain the correct level of stock for production schedule
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OPEX
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Coordinate and manage stock rotation and stock orders to minimize waste of raw ingredients
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Profit
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Manage staff rosters to minimize wages costs to the business whilst delivering product quality and excellent customer service
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Manage controllable operating expenses
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Obtain and review 5 Star Report with AM/RD/VP
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Review and action any gaps identified from 5 Star Report
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Maintain knowledge of 5 Star requirements and implement changes as required
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5 Star Standards
position description
Assitant BAKERY MANAGER Section 2: Position Responsibilities Area of Accountability To adhere to OH&S standards
To follow Food Safety Program (FSP)
Outputs •
OH&S standards
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Adhere to cash handling and security procedures
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Clean work environment
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Liaise with other managers and inform team members of potential hazards and near miss incidents to
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Five Star
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Opening and closing procedures
To maintain effective relationships with all stakeholders and deliver company and bakery communications to bakery team members
improve safety within the bakery •
Create a healthy and safe work environment in the bakery by proactively rectifying potential hazards
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Ensure compliance and follow OH&S and Company standards, including completion and maintenance of OH&S records
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Review Five Star results and implement corrective plans
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Respond to all OH&S issues in a timely manner and implement corrective plans as required
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Lead and coach other bakery staff in best practice and compliance
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FSP standards
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Follow the Food Safety Program (FSP) and cleaning schedule
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Five Star
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Maintain cleaning records and complete audits as required
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Adhere to DMS standards and record keeping
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Collate information from customers
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Lead and coach other bakery staff in best practice and compliance
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To manage all aspects of bakery administration
Key Activities
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Weekly Takings Analysis (WTA) •
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End of Month (EOM) Requirements
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Cash Management
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Petty Cash
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Payroll
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Cash Audits
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Stock Take
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Employee Records & Documentation
• • •
Communication with Area Management
Effectively manage administration processes for WTA, EOM, petty cash, payroll, cash management including cash audits and stock take adhering to the Company policies and procedures as posted on the Portal and in bakery manuals
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Maintain accurate employee records and documentation in accordance with HR Policies and Procedures and personal information and privacy legislation
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Maintain currency of knowledge of Company processes and requirements and implement changes where required
Relationships
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Attend and participate in monthly Bakery Manager meetings
Communication with Bakery Staff
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Organize, attend and participate in weekly meetings with AM/RD/VP
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Organize and conduct quarterly Bakery Team meeting to discuss bakery performance, issues, changes and deliver training to bakery staff
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Develop and maintain effective relationships with suppliers and Support Office and Health & Safety officers
position description
Assitant BAKERY MANAGER Section 2: Position Responsibilities Area of Accountability To ensure the bread quality and range is to COBS Bread standards and delivered on time to meet customer demands
To maintain balanced staff levels, staff engagement and performance in the bakery to achieve bakery goals and maintain bakery operations
Support new projects and initiatives as directed
Outputs •
Bread Production
Key Activities •
Follow and control adherence to the recipe book
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Maintain accurate production schedules and production sheets
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Train and develop staff in production machinery use, systems, processes and the recipe book
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Conduct daily bread checks
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Monitor and control staff use of relevant resources and tools for production (i.e. oven chart, weigh-up guides, tray up sheet, etc.)
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Attend and participate in bread competitions
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Monitor production staff to ensure adherence to toppings and weight measures according to recipe book
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Staff Performance Reviews
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Provide effective leadership
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Staff Training & Development
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Use talent management tools to improve quality of staff
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Provide regular positive and constructive feedback to staff on performance
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Staff Engagement
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Conduct and document bi-annual staff performance reviews and development plans
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Staff Performance
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Motivate, coach and encourage staff to achieve individual and team performance goals
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Recruitment & Selection
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Document, copy and file all constructive feedback and performance issues and in company owned bakeries submit to HR
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Manage, coordinate and assess staff training and progress
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Consult with and obtain approval from Area Managers on all recruitment activity
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Follow appropriate recruitment activities to select the best person for bakery position(s)
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Support any new projects as directed
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Projects / Goals
position description
Assitant BAKERY MANAGER Section 3: Competency Profile
Core Competency Working with People (Team Work)
Description •
Demonstrates an interest in and understanding of others
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Listens, consults others and communicates proactively
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Adapts to the team and builds team spirit
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Supports and cares for others
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Recognizes and rewards the contribution of others
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Develops and openly communicates self insight such as an awareness of own strengths and weaknesses
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Provides others with a clear direction
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Motivates and empowers others
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Sets appropriate standards of behaviour
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Provides staff with development opportunities and coaching
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Delegates work appropriately and fairly
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Recruits staff of a high calibre
Adhering to Principles and Values (Attitude)
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Upholds ethics and values
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Promotes and defends equal opportunities, builds diverse teams
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Demonstrates integrity
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Encourages organizational and individual responsibility towards the community and the environment
Deciding and Initiating (Results)
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Makes prompt, clear decisions which may involve tough choices or considered risks
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Takes initiative, acts with confidence and works under own direction
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Initiates and generates activity
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Takes responsibility for actions, projects and people
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Establishes good relationships with management and staff
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Relates well to people at all levels
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Builds wide and effective networks of contacts inside and outside the organization
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Manages conflict
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Uses humour appropriately to enhance relationships with others
Leading and Supervising (Accountability)
Relating and networking (Teamwork)
Delivering results and meeting customer expectations (Results)
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Focuses on customer needs and satisfaction
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Works in a systematic, methodical and orderly way
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Sets high standards for quality and quantity
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Consistently achieves project goals
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Monitors and maintains quality and productivity
Analyzing (Results)
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Analyzes numerical data, verbal data and all other sources of information
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Makes rational judgments from the available information and analysis
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Breaks information into component parts, patterns and relationships
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Produces workable solutions to a range of problems
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Probes for further information or greater understanding of a problem
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Demonstrates and understanding of how one issue may be a part of a much larger system
position description
Assitant BAKERY MANAGER Section 3: Competency Profile
Core Competency Planning and organizing (Results)
Adapting and responding to change (Attitude)
Coping with pressures and setbacks (Attitude)
Achieving personal work goals and objectives (Accountability)
Description •
Sets clearly defined objectives
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Identifies and organizes resources needed to accomplish tasks
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Plans activities and projects well in advance and takes account of possible changing circumstances
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Monitors performance against deadlines and milestones
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Manages time effectively
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Adapts to changing circumstances
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Accepts new ideas and change initiatives
Shows respect and sensitivity towards cultural and religious differences
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Adapts interpersonal style to suit different people or situations
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Deals with ambiguity, making positive use of the opportunities it presents
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Works productively in a high pressure environment
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Maintains a positive outlook at work
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Keeps emotions under control during difficult situations
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Handles criticism well and learns from it
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Balances the demands of work life and personal life
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Accepts and tackles demanding goals with enthusiasm
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Works hard and puts in longer hours when it is necessary
Identifies development strategies needed to achieve career goals and makes use of developmental or training opportunities
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Seeks progression to roles of increased responsibility and influence