AT&T Integrated Global Enterprise Management System [PDF]

AT&T Integrated Global Enterprise. Management System. A Network Infrastructure and Applications. Management Platform

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Idea Transcript


PRODUCTBRIEF

AT&T Integrated Global Enterprise Management System A Network Infrastructure and Applications Management Platform

analyzing performance trending data, predictive

AT&T integrated Global Enterprise Management

business models and real-time service layer

System (iGEMS) is a sophisticated, end-to-end

views. iGEMS provides intelligent integration

global network management platform that

and correlation of data from a variety of tools

enables AT&T to monitor and manage the

including probes, agent-based technologies,

performance of your networks, servers and

and network monitoring tools. This integration

applications in a proactive, predictive and

and correlation results in ticketing to the

preventative manner.

operations teams for critical events. Furthermore,

Providing the management infrastructure of an AT&T Enterprise Hosting solution, whether in an AT&T Internet Data Center or on a customer’s premises, iGEMS allows our highly qualified operations teams to quickly and efficiently diagnose issues or predict potential problems and take corrective actions so you can focus on your business needs instead of your technical issues.

monitoring alerts, application and relationship

iGEMS generates a real-time impact analysis which allows the operations teams to quickly

BENEFITS • Identifies potential problems before they impact end-user experience • Helps maximize availability of the network and managed environment • Displays and tracks performance of mission-critical infrastructure and applications • Allows for proactive fault response • Gives high levels of control and service management with networking technology linked to business processes • Allows monitoring customer global network performance and associated business applications

target the source of the trouble and provide quick resolution. iGEMS allows teams to promptly correlate alarms or determine the appropriate resources needed to be engaged to resolve the trouble, which allows you to more quickly get back to running your business. Visibility and Control Not only does iGEMS provide valuable data for

Predictable Performance, Security and Reliability

AT&T support teams, but iGEMS also feeds data

Visibility and real-time data are two key

to AT&T’s award winning BusinessDirect® Portal

requirements of the security, reliability and

for customer access to crucial data about their

performance AT&T supports through iGEMS.

environment. You can view near real-time and

Skilled, certified professionals maintain a

historical performance reports on your servers,

24x7x365 watch over your environment by

operating systems and applications. Critical

FEATURES • Allows end-to-end integration, management and monitoring of customer’s managed environments • Creates the ability to monitor and manage network and networking devices, data center infrastructure, servers, operating systems and applications for availability, performance and usage • Correlates multiple events across network, systems and application domains • Enables AT&T to quickly respond and cure troubles through probable root cause detection • Allows management policies to be designed to support customer enterprise business requirements and manage them on a near real-time basis

Product Brief - AT&T Integrated Global Enterprise Management System __________________________________________________________________________ 2

tickets along with status updates to the

Utilizing AT&T’s integrated Global Enterprise

tickets are available so you are apprised

Management System, AT&T Enterprise

of progress toward resolution. And if you

Hosting Services proactively monitors and

choose to add premium reporting

manages your hosting solution. Choose

capabilities to your portal, you have the same

the range of monitoring and management

easily accessible end-to-end topological view

appropriate for your business needs.

of your environment indicating the operating health of the all your hosted components.

For more information contact your AT&T Representative or visit us at www.att.com/business.

AB-0079-08 © 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

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