Barriers to Implementing Quality Management in Spanish Thalassotherapy Centers Health and Wellness Tourism pp 117-131 | Cite as Marta Peris-Ortiz (1) Email author (
[email protected]) María de la Cruz del Río Rama (2) José Álvarez García (3) 1. Departamento de Organización de Empresas, Universitat Politècnica de Valencia, València, Spain 2. Departamento de Organización de Empresas y Marketing, Universidad de Vigo, Vigo, Spain 3. Departamento de Economia Financiera y Contabilidad, Universidad de Extremadura, Cáceres, Spain Chapter First Online: 24 October 2014 1 Readers 1k Downloads
Abstract The objective of this paper was to identify barriers that thalassotherapy centers perceive they must overcome to implement and achieve certification of a Quality Management System. The method used descriptive and factor analyses to determine barriers’ importance and structure. It was conducted in 31 out of 44 national thalassotherapy centers according to 2011 records. The empirical study reveals that the most important perceived barriers are reluctance to take on new responsibilities, inadequate knowledge and lack of understanding of quality management, and resistance to change.
Keywords Fatigue Depression Iodine Income Indonesia This is a preview of subscription content, log in to check access
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About this chapter Cite this chapter as: Peris-Ortiz M., de la Cruz del Río Rama M., García J.Á. (2015) Barriers to Implementing Quality Management in Spanish Thalassotherapy Centers. In: Peris-Ortiz M., Álvarez-García J. (eds) Health and Wellness Tourism. Springer, Cham DOI (Digital Object Identifier) https://doi.org/10.1007/978-3-319-11490-3_8 Publisher Name Springer, Cham Print ISBN 978-3-319-11489-7 Online ISBN 978-3-319-11490-3 eBook Packages Business and Economics About this book Reprints and Permissions
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