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Idea Transcript
Product Support /
Unified Communications My Devices
All Supported
End-of-Support
Overview
Tools
Get Organized! My Devices is a lightweight, feature-rich web capability for tracking your Devices. Simply add your Serial Numbers to see contract and product lifecycle status, access support information, and open TAC cases for your covered devices. Once added to My Devices, they will be displayed here.
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All Supported Unified Communications Products 0-9 180
ATA 180 Series Analog Telephone Adaptors
190
ATA 190 Series Analog Telephone Adapters
300
Unified Communications 300 Series for Small Business (UC300)
VG300 Series Gateways
500
Unified Communications 500 Series for Small Business (UC500)
880
IAD880 Series Integrated Access Devices
2200
PGW 2200 Softswitch
2400
IAD2400 Series Integrated Access Devices
2800
IAD2800 Series Integrated Access Devices
3000
Business Edition 3000
4000
Business Edition 4000
5300
AS5300 Series Universal Gateways
5400
AS5400 Series Universal Gateways
6000
Business Edition 6000
7000
Business Edition 7000
7800
7800 Series Media Convergence Servers
8800
MGX 8880 Media Gateways
10200
BTS 10200 Softswitch
A-Z Applications for Cisco Unified Application Environment ATA 180 Series Analog Telephone Adaptors ATA 190 Series Analog Telephone Adapters BTS 10200 Softswitch Collaboration Flex Plan (formerly Spark Flex Plan) Collaboration Systems Release Conference Connection Digital Gateways Emergency Responder Expressway Series Gatekeeper/Multimedia Conference Manager Hosted Collaboration Solution (HCS) Hosted Collaboration Solution for Contact Center Hosted Unified Communications Services IAD2400 Series Integrated Access Devices IAD2800 Series Integrated Access Devices IAD880 Series Integrated Access Devices Instant Connect Intercompany Media Engine International Dial Plan (Download) IOS Gateways with Session Initiation Protocol (SIP) Jabber Jabber Extensible Communications Platform (XCP) Jabber for Android Jabber for iPad Jabber for iPhone Jabber for iPhone and iPad Jabber for Mac Jabber for Windows Jabber Guest Jabber Softphone for VDI (formerly Virtualization Experience Media Edition) Jabber Software Development Kit MGX 8880 Media Gateways Network Route Director Office Manager Paging Server PGW 2200 Softswitch RSVP Agent Small Business Voice Gateways and ATAs Smart Business Communications System (SBCS) Smart CallConnector Spark Support | Collaboration Help TDM Gateways TelePresence Advanced Media Gateway Series TelePresence IP Gateway Series TelePresence ISDN Gateway TelePresence Serial Gateway Series TelePresence Video Communication Server (VCS) UC Integration(TM) for Cisco WebEx Connect UC Integration(TM) for IBM Sametime UC Integration(TM) for Microsoft Lync Unified Application Designer Unified Attendant Consoles Unified Border Element Unified CallConnectors Unified Communications 300 Series for Small Business (UC300) Unified Communications 500 Series for Small Business (UC500) Unified Communications for RTX Unified Communications Licensing Unified Communications Manager (CallManager) Unified Communications Manager Assistant Unified Communications Manager Express Unified Communications Manager IM & Presence Service Unified Communications Manager Session Management Edition Unified Communications Widgets Unified Communications with Microsoft Unified Media Engine Unified Mobility Unified Personal Communicator Unified Quick Connect Unified SIP Proxy Software Unified Survivable Remote Site Telephony Unity Connection Unity Express VG Series Gateways VG300 Series Gateways VGD Series Voice Gateways WebAttendant WebEx Messenger WebEx Social Related: See all Conferencing, Customer Collaboration, and Collaboration Endpoints products
End-of-Support Milestones End-of-Support Date
Cisco Product
30 July 2016
Cisco Intercompany Media Engine
20 January 2017
Cisco Smart CallConnector
31 January 2017
Cisco Unified Communications 300 Series for Small Business (UC300)
EOL Details
31 January 2017
Cisco Unified Communications 500 Series for Small Business (UC500)
EOL Details
12 May 2017
Cisco Unified Communications for RTX
1 July 2017
Cisco WebEx Social
28 July 2017
Cisco TelePresence IP Gateway Series
30 July 2017
Cisco PGW 2200 Softswitch
EOL Details
31 July 2017
Cisco BTS 10200 Softswitch
EOL Details
31 July 2017
Cisco MGX 8880 Media Gateways
31 August 2017
Cisco IAD880 Series Integrated Access Devices
31 August 2017
Cisco UC Integration(TM) for IBM Sametime
31 August 2017
Cisco Unified Personal Communicator
28 February 2018
Cisco AS5300 Series Universal Gateways
31 March 2018
Cisco Jabber for iPhone and iPad
31 August 2018
Cisco Digital Gateways
20 January 2019
Cisco Smart Business Communications System (SBCS)
31 January 2019
Cisco Business Edition 3000
31 March 2019
Cisco AS5400 Series Universal Gateways
31 October 2019
Cisco TelePresence Advanced Media Gateway Series
31 December 2019
Cisco 7800 Series Media Convergence Servers
31 December 2019
Cisco ATA 180 Series Analog Telephone Adaptors
30 June 2020
Cisco IAD2400 Series Integrated Access Devices
31 May 2022
Cisco TelePresence Serial Gateway Series
EOL Details
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The above products will no longer be supported by Cisco upon reaching the end-of-support date. They will be removed from the Cisco Support site two years after the end-of-support date.
Overview Product Literature, Benefits, and Case Studies Design Zone for Collaboration Collaboration Support Community
Tools Collaboration Solutions Analyzer (Beta) Dialed Number Analyzer for CUBE (Beta) SIP Profile Tester for CUBE and SIP Gateways (Beta) SIPp XML Generator for IOS (Beta) TelePresence Interoperability Database Voice Codec Bandwidth Calculator Voice Debug Lookup (Beta) Cisco Notification Service (CNS) Product License Registration Bug Search Tool Feedback