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THE POSSIBILITY OF EVALUATING AN ENTERPRISE’S PERFORMANCE IN TERMS OF EVALUATING ITS CUSTOMER SATISFACTION
In 2nd International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2015, Book 2, Vol. 2, No. SGEM2015 Conference Proceedings, ISBN 978-619-7105-47-6 / ISSN 2367-5659. (2015), doi:10.5593/SGEMSOCIAL2015/B22/S6.063 by P. Suchanek, M. Kralova posted to 2015 arts assets-turnover business-performance customer-satisfaction finance growth-of-assets roa roe sciences sgem sgem2015 social tobins-q by SGEM_Social to the group International Multidisciplinary Scientific Conferences on Social Sciences & Arts on 2015-12-10 13:37:36 Abstract
ANALYSIS OF CUSTOMER SATISFACTION ON QUALITY OF SERVICES PROVIDED BY NATIONAL RAIL FREIGHT COMPANY „ROMANIAN RAILWAYS – FREIGHT S.A.”
In 2nd International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2015, Book 2, Vol. 2, No. SGEM2015 Conference Proceedings, ISBN 978-619-7105-47-6 / ISSN 2367-5659. (2015), doi:10.5593/SGEMSOCIAL2015/B22/S7.076 by M. Constandache, Nenciu, E. Condrea, Stanciu posted to 2015 and arts customer-satisfaction economics economics-tourism expectations perceptions sciences services-quality servqual-instrument sgem sgem2015 social tourism by SGEM_Social to the group International Multidisciplinary Scientific Conferences on Social Sciences & Arts on 2015-12-10 13:35:58 Abstract
TOOLS USED IN AN ENTERPRISE PROVIDING TELECOMMUNICATION SERVICES TO ENSURE FEEDBACK - CASE STUDY
In 2nd International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2015, Book 2, Vol. 2, No. SGEM2015 Conference Proceedings, ISBN 978-619-7105-47-6 / ISSN 2367-5659. (2015), doi:10.5593/SGEMSOCIAL2015/B22/S7.124 by P. Kovarikova, L. Branska posted to 2015 and arts customer-loyalty customer-satisfaction customer-value economics economics-tourism feedback sciences sgem sgem2015 social telecommunication tourism by SGEM_Social to the group International Multidisciplinary Scientific Conferences on Social Sciences & Arts on 2015-12-10 13:35:53 Abstract
THE POSSIBILITY OF EVALUATING AN ENTERPRISE’S PERFORMANCE IN TERMS OF EVALUATING ITS CUSTOMER SATISFACTION
In 2nd International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2015, Book 2, Vol. 2, No. SGEM2015 Conference Proceedings, ISBN 978-619-7105-47-6 / ISSN 2367-5659. (2015), doi:10.5593/SGEMSOCIAL2015/B22/S6.063 by P. Suchanek, M. Kralova posted to 2015 arts assets-turnover business-performance customer-satisfaction finance growth-of-assets roa roe sciences sgem sgem2015 social tobins-q by SGEM_Social on 2015-12-10 13:08:23 Abstract
ANALYSIS OF CUSTOMER SATISFACTION ON QUALITY OF SERVICES PROVIDED BY NATIONAL RAIL FREIGHT COMPANY „ROMANIAN RAILWAYS – FREIGHT S.A.”
In 2nd International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2015, Book 2, Vol. 2, No. SGEM2015 Conference Proceedings, ISBN 978-619-7105-47-6 / ISSN 2367-5659. (2015), doi:10.5593/SGEMSOCIAL2015/B22/S7.076 by M. Constandache, Nenciu, E. Condrea, Stanciu posted to 2015 and arts customer-satisfaction economics economics-tourism expectations perceptions sciences services-quality servqual-instrument sgem sgem2015 social tourism by SGEM_Social on 2015-12-10 13:06:52 Abstract
TOOLS USED IN AN ENTERPRISE PROVIDING TELECOMMUNICATION SERVICES TO ENSURE FEEDBACK - CASE STUDY
In 2nd International Multidisciplinary Scientific Conference on Social Sciences and Arts SGEM2015, Book 2, Vol. 2, No. SGEM2015 Conference Proceedings, ISBN 978-619-7105-47-6 / ISSN 2367-5659. (2015), doi:10.5593/SGEMSOCIAL2015/B22/S7.124 by P. Kovarikova, L. Branska posted to 2015 and arts customer-loyalty customer-satisfaction customer-value economics economics-tourism feedback sciences sgem sgem2015 social telecommunication tourism by SGEM_Social on 2015-12-10 13:06:48 Abstract
Data integrity proofs in cloud storage
In 2011 3rd International Conference on Communication Systems and Networks, COMSNETS 2011 (January 2011) by R. Sravan Kumar, A. Saxena posted to cloud-computing communication-systems customer-satisfaction data-integrity data-outsourcing data-storage-devices high-costs large-data rapidrate refworks_test sales security-challenges service-level-agreements storage-costs thin-clients unique-features by jessicabenner on 2011-09-28 05:38:53 Abstract
Notes
The pudding of trust
IEEE Intelligent Systems, Vol. 19, No. 5., 74-88 by S. Staab, B. Bhargava, L. Lilien, et al. posted to computational-complexity computer-software customer-satisfaction data-reduction distributed-computer-systems endnote-import-10-02-17 formallogic frequencies information-dissemination semantics social-aspects societies-and-institutions by flypig on 2010-02-17 13:34:53 Abstract
Trust assessment in web services: An extension to jUDDI
In ICEBE 2007: IEEE International Conference on e-Business Engineering - Workshops: SOAIC 2007; SOSE 2007; SOKM 2007, 759-762, doi:10.1109/ICEBE.2007.99 by H. Mohanty, K. Prasad, R. K. Shyamasundar posted to customer-satisfaction electronic-commerce endnote-import-10-02-17 information-services sales web-services world-wide-web by flypig on 2010-0217 13:34:22 Abstract
Notes
Slowing down internet worms
In Proceedings - 24th International Conference on Distributed Computing Systems, Vol. 24, 312-319 by S. Chen, Y. Tang posted to algorithms computer-simulation computer-systems computer-worms customer-satisfaction endnote-import-10-02-17 internet packet-networks by flypig on 2010-02-17 13:34:03 Abstract
Notes
Evaluasi perbedaan persepsi pelanggan mengenai kepuasan mereka terhadap kualitas layanan di Kafe X Plaza Tunjungan IV Surabaya
(2007) by Vonny Juniatanri; posted to customer-satisfaction eprint perception service-quality by yoga on 2009-12-03 04:39:28 Abstract
Analisa kepuasan pengunjung restoran Javana
(2007) by Shinta Wijaya posted to customer-satisfaction eprint restaurant by yoga on 2009-12-03 04:39:28 Abstract
Analisa faktor-faktor dari bauran pemasaran dan kualitas pelayanan yang mempengaruhi kepuasan pelanggan di PT Bear Book Store (ditinjau dari penerapan viral marketing)
(2005) by Hartono Utomo; posted to customer-satisfaction eprint marketing-mix service-quality viral-marketing by yoga on 2009-12-03 04:39:20 Abstract
Perancangan standar layanan di Giant Hypermarket
(2005) by Ferdinand Kristanto posted to customer-satisfaction eprint service-standard servqual by yoga on 2009-12-03 04:38:18 Abstract
Analisis pengaruh faktor kualitas produk, kualitas layanan, harga, situasi dan personal terhadap kepuasan konsumen pada tempattempat makan di Bandara Juanda Surabaya
(2007) by N. I. K. O. Satria posted to customer-satisfaction effect eprint food-court personal-factor price product-quality service-quality situational-factor by yoga on 2009-12-03 04:37:30 Abstract
Analyzing the influence of store atmosphere to customer satisfaction at Lotus Sakura restaurant, Heerenveen Nederland
(2007) by D. E. V. Y. Puspita posted to customer-satisfaction eprint instore-atmosphere outstore-atmosphere by yoga on 2009-12-03 04:37:22 Abstract
Analysis of factors that influence customer?s satisfaction towards leicht brand furniture at PT Karya Mitra Bersama, Surabaya
(2007) by Edwin Hanafy; posted to brand-image customer-satisfaction eprint personal-factors personal-image-factor price price-factor product-quality quality-factor service-quality by yoga on 2009-12-03 04:37:01 Abstract
The Implementation of servqual dimensions and customer satisfaction to Tanjung Wangi port
(2007) by Guntur Novianto posted to customer-satisfaction eprint servqual-dimensions by yoga on 2009-12-03 04:37:01 Abstract
The Relationship of direct - moderated variables and customer satisfaction to customer loyalty in real estate industry of PT Ciputra Surya Tbk (Citraraya Surabaya)
(2006) by N. I. T. A. Indriani posted to customer-loyalty customer-satisfaction direct-variables eprint moderated-variables pt-ciputra-surya-tbk-citraraya-surabaya by yoga on 2009-12-03 04:36:45 Abstract
Peningkatan layanan corporate PT. Intan Ustrix sebagai salah satu daya saing perusahaan
(2006) by H. A. N. A. Christanti posted to customer-satisfaction eprint by yoga on 2009-12-03 04:36:28 Abstract
Hubungan antara time overruns dan kepuasan konsumen menurut pendapat kontraktor dan pengembang pada proyek perumahan
(2007) by Fransiska Dwi posted to contractor customer-satisfaction developer eprint residential time-overruns by yoga on 2009-12-03 04:36:20 Abstract
Usaha peningkatan kualitas layanan di Tops Supermarket dengan model quality function deploymant yang terintergrasi
(2003) by Lenny Agustini posted to consumer customer-satisfaction eprint marketing quality-function-deployment servqual by yoga on 2009-12-03 04:36:05 Abstract
Analisa pengaruh lima dimensi kualitas pelayanan terhadap tingkat kepuasan konsumen di Calvados Cafe dan Restaurant
(2002) by Melyani; Novita posted to cafe-and-restaurant customer-satisfaction eprint service-quality by yoga on 2009-12-03 04:35:52 Abstract
Analisa pengaruh faktor kualitas makanan dan kualitas pelayanan terhadap kepuasan konsumen di Rumah Makan Tradisional Kayu Enam di Surabaya
(2002) by Tonny Irawan; posted to customer-satisfaction eprint restaurants by yoga on 2009-12-03 04:35:47 Abstract
Perancangan peningkatan kualitas layanan Supermarket "X" dengan metode quality function deployment
(2004) by Pamela Febiani posted to customer-satisfaction eprint quality-function-deployment service-quality by yoga on 2009-12-03 04:35:29 Abstract
Rancangan peningkatan kepuasan konsumen di Supermaket "X" dengan metode quality function deployment
(2003) by Jockeyanna Indri posted to customer-satisfaction eprint quality-function-deployment by yoga on 2009-12-03 04:35:29 Abstract
Hubungan komunikasi antar pribadi dengan kepuasan pelanggan di CV Steve Dekorasindo Surabaya
(2005) by Henny Wulandari posted to customer-satisfaction eprint interpersonal-communication nonverbal-communication verbal-communication by yoga on 2009-12-03 04:34:23 Abstract
Penerapan akuntansi pertanggungjawaban sebagai alat penilaian kinerja pada bagian produksi PT. Serba Guna Prima
(2004) by Christine Marice posted to customer-satisfaction eprint performance-evaluation responsibility-accounting by yoga on 2009-12-03 04:34:17 Abstract
Pengukuran kepuasan pelanggan harian Surya di Surabaya Selatan berdasarkan kualitas produk dan kualitas jasanya
(2003) by Amelia Yulianti posted to customer-satisfaction daily-newspaper-x eprint morning-daily-surya newspaper-industry product-quality regression-analysis service-quality southsurabaya by yoga on 2009-12-03 04:34:12 Abstract
The Usage of marketing mix to classify the level of customer satisfaction of Bantex Office stationery product of PT Batara Indah's B2B customers located in Mangga Dua Area, Jakarta
(2007) by Alain Rachmat posted to b2b-marketing customer-satisfaction eprint marketing-mix multiple-discriminant-analysis by yoga on 2009-12-03 04:33:54 Abstract
The Analysis of customer preference factors that influence the satisfaction
(2007) by Claudia posted to customer-loyalty customer-preference customer-satisfaction eprint product-characteristic service by yoga on 2009-12-03 04:32:34 Abstract
Influencing factors of customer satisfaction of calcium market in Indonesia: a case study of PT. XYZ
(2007) by Yusuf Ary posted to business-to-business calcium-industry customer-experience-management customer-satisfaction eprint by yoga on 2009-12-03 04:31:46 Abstract
Analysis of implementation service convenience (a case study of PT. Panca Perkasa Laksana)
(2007) by Aditya Garjito posted to business-to-business customer-satisfaction eprint service-convenience by yoga on 2009-12-03 04:31:41 Abstract
Factors affecting Ciputra Waterpark customer perceived value and its relationship with customer satisfaction, customer repurchase intentions and customer recommendations
(2006) by Linda Susanto; posted to behavioral-price customer-recommendations customer-repurchase-intentions customer-satisfaction emotional-response eprint leisure monetaryprice perceived-value quality recreation reputation waterpark by yoga on 2009-12-03 04:31:40 Abstract
The Customer satisfaction and employee satisfaction of glass processor company. (case study from PT. Mayatama Manunggal Sentosa)
(2006) by Victor Hassan posted to customer-satisfaction employee-satisfaction eprint by yoga on 2009-12-03 04:31:40 Abstract
A Study of effective human resource management as a chain relationship in Company?s revenue growth applying service profit chain model
(2006) by Lukas Suryo posted to customer-satisfaction employee-satisfaction eprint human-resource-management revenue-growth service-profit-chain work-efficiency by yoga on 2009-12-03 04:31:20 Abstract
Direct mail as a marketing tool to advertise Moy Fa Restaurant
(2001) by Suliestyawati Haryanta posted to customer-satisfaction direct-mail-marketing eprint by yoga on 2009-12-03 04:29:49 Abstract
Pengaruh kualitas jasa terhadap kesetiaan pelanggan Java Jimmy's Irish Pub Hotel Westin Surabaya
(2002) by Roland Agung posted to customer-satisfaction eprint hotel service-quality by yoga on 2009-12-03 04:29:27 Abstract
Analisa kepuasan pelanggan atas kualitas layanan yang diberikan oleh Surabaya Plaza Hotel setelah berganti nama dari Radisson Plaza Suite Hotel di Food and Beverage Service Department
(2006) by R. E. Z. A. Arya posted to customer-satisfaction eprint food-and-beverage-service-department radisson-plaza-suite-hotel service-quality surabaya-plaza-hotel by yoga on 2009-12-03 04:29:27 Abstract
Analisa penanganan keluhan di Hotel and Villa X Surabaya yang menyebabkan tinggi atau rendahnya tingkat kepuasan pelanggan
(2006) by Selvia Okvita; posted to customer-expectation customer-perception customer-satisfaction eprint handling-complain by yoga on 2009-12-03 04:29:03 Abstract
Analisa kepuasan pelanggan pengguna kartu seluler Star One di Petra
(2005) by M. A. C. Aguste posted to customer-satisfaction distribution eprint price product promotion by yoga on 2009-12-03 04:28:08 Abstract
Analisa tingkat kualitas layanan dan kepuasan pengguna web site www.mscindonesia.com ditinjau dari dimensi Internet Retail Service Quality (IRSQ)
(2006) by Laurencia Vicky posted to customer-satisfaction eprint multivariate-linear regression by yoga on 2009-12-03 04:27:28 Abstract
How to improve the image of Indonesia in order to ensure The Netherlands tourists that Indonesia is still eligible for leisure attraction
(2005) by Carolin Tjong posted to customer-loyalty customer-satisfaction eprint image-management positioning segmenting targeting by yoga on 2009-12-03 04:24:08 Abstract
A Study on the service value, customer satisfaction, customer loyalty, and company?s revenue growth as a chain relationship in PT.IMSI: the service Profit Chain model approach
(2005) by Novianty Carollina posted to customer-loyalty customer-satisfaction eprint revenue-growth service-profit-chain service-value by yoga on 2009-12-03 04:23:49 Abstract
Analisa kepuasan pelanggan di Mango Terrace Restaurant dengan metode servqual
(2006) by Liena Purnamadewi posted to customer-satisfaction eprint servqual by yoga on 2009-12-03 04:22:56 Abstract
Analisis customer value terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening di Rumah Sakit Umum Dr. Soetomo (studi kasus pada perawat instalasi rawat inap)
(2006) by Linda Subekti posted to customer-loyalty customer-satisfaction customer-value emotional-value eprint functional-value perceived public-hospital sacrifies social-value by yoga on 2009-12-03 04:13:30 Abstract
Analisa pengaruh kepuasan kerja dalam menciptakan kepuasan pelanggan melalui kualitas layanan (studi kasus pada salon Johny Gozally di Surabaya)
(2008) by Alvin Adityo posted to customer-satisfaction eprint job-satisfaction service-quality by yoga on 2009-12-03 03:52:35 Abstract
Peningkatan kualitas layanan paket "ayo belajar di Kebun Binatang Surabaya" dengan menggunakan metode servqual dan quality function deployment
(2006) by E. D. I. Gunawan posted to customer-satisfaction eprint model-of-kano quality-function-deployment servqual by yoga on 2009-12-03 03:51:19 Abstract
Perancangan quality function deployment di PT X
(2006) by Silvy Natalia posted to complaint customer-satisfaction eprint focus quality quality-function-deployment voice-of-customer by yoga on 2009-12-03 03:51:17 Abstract
The Drivers of customer satisfaction and customer loyalty of PT BPR Indra Candra?s saving customers
(2008) by A. L. F. A. Dharmawijaya posted to customer-loyalty customer-satisfaction eprint by yoga on 2009-12-03 03:51:09 Abstract Note: You may cite this page as: http://www.citeulike.org/tag/customer-satisfaction
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