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Jun 28, 2017 - The Pre-Bid queries to be sent to the Email Id – ..... OR at least 3 (Three) GIS based projects for Geo

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Idea Transcript


Panvel Municipal Corporation (PMC)

Request for Proposal for Preparation of GIS Base Map, Existing Land Use Map, Conducting Household Survey using Geo-Spatial Techniques & Development of GISbased Property Tax lnformation Management System

Date: 21.06.2017

Asst. Commissioner, Panvel Municipal Corporation Old Panvel- 410 206 Tel: 022-27458040/41/42 Fax: 022-27452233 E-mail: [email protected], [email protected]

RFP for Preparation of GIS Base Map, Existing Land Use Map, Conducting Household Survey using Geo-Spatial Techniques & Development of GIS-based Property Tax information Management System

Panvel Municipal Corporation Tal - Panvel, Dist. Raigad-410 206.

DATE: 21.06.2017

E-TENDER NOTICE PMC hereby invites online tenders/bids from interested IT agencies who wish to participate for the following scope: 1. Base map and Existing land-use(ELU) map creation 2. Household survey 3. Development of Web GIS application 4. Development of Property Tax information management system Interested Agencies may contact on any working day between 10:30 to 16:00 Hrs. at the PMC office. Bid Documents can be downloaded online from 21st June, 2017. For Entire Tender notice and to download bid document please visit Website given below.

http://udd.maharastra.etenders.in The last date for submitting of Bid form duly filled: 12.07.2017 till 17:00 Hrs. PMC reserves the right to accept/reject any offer, without assigning any reason whatsoever. 1. Name: RFP for Preparation of GIS Base Map, Existing Land Use Map, Conducting Household survey using Geo-Spatial Techniques & Development of GIS-based Property Tax lnformation Management System 2. EMD: Rs. 5,00,000/3. Online Tender Fee: Rs. 20,000/-

Asst. Commissioner, Panvel Municipal Corporation.

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RFP for Preparation of GIS Base Map, Existing Land Use Map, Conducting Household Survey using Geo-Spatial Techniques & Development of GIS-based Property Tax information Management System

Table of Contents GLOSSARY .....................................................................................................................................................................5 KEY TERMS AND DEFINITIONS ...............................................................................................................................6 1 INVITATION FOR PROPOSAL .............................................................................................................................9 1.1 Key Events and Dates ........................................................................................................................................ 9 1.2 Other Important Information Related to Bid .......................................................................................... 10 2 INSTRUCTIONS TO BIDDERS (ITB) ................................................................................................................13 2.1 Introduction of PMC ......................................................................................................................................... 13 2.2 Purpose ................................................................................................................................................................. 13 2.3 Cost of RFP .......................................................................................................................................................... 13 2.4 Transfer of RFP................................................................................................................................................... 13 2.5 Consortium, Joint Ventures and Subcontracting ................................................................................... 13 2.6 Completeness of Response ............................................................................................................................ 14 2.7 Proposal Preparation Costs ........................................................................................................................... 15 2.8 Bidder Inquiries ................................................................................................................................................. 15 2.9 Amendment of RFP Document...................................................................................................................... 15 2.10 Supplementary Information to the RFP .................................................................................................... 15 2.11 PMC’s right to terminate the process ......................................................................................................... 15 2.12 Earnest Money Deposit (EMD) ...................................................................................................................... 16 2.13 Authentication of Bid ....................................................................................................................................... 16 2.14 Language of Bids ............................................................................................................................................... 16 2.15 Patent Claim ........................................................................................................................................................ 17 2.16 Data/Documents Prepared by the Successful Bidder to be the Property of the PMC .............. 17 2.17 Bid Submission Format.................................................................................................................................... 17 2.18 Submission of Bids ............................................................................................................................................ 17 2.19 Late Bids and Bid Validity Period ................................................................................................................. 18 2.20 Modification and Withdrawal of Proposals .............................................................................................. 18 2.21 Non-conforming Proposals ............................................................................................................................ 19 2.22 Acknowledgement of Understanding of Terms ...................................................................................... 19 2.23 Bid Opening ......................................................................................................................................................... 19 2.24 Evaluation Process ............................................................................................................................................ 19 2.25 Pre-Qualification Criteria................................................................................................................................ 20 2.26 Evaluation of Prequalification Proposals .................................................................................................. 23 2.27 Evaluation of Technical Proposals ............................................................................................................... 23 2.28 Technical Evaluation Methodology ............................................................................................................. 24 2.29 Technical Evaluation Criteria ........................................................................................................................ 24 2.30 Instructions for Proposed Resource ........................................................................................................... 27 2.31 Financial Bid Evaluation .................................................................................................................................. 28 2.32 Negotiations ........................................................................................................................................................ 28 2.33 Award of Contract ............................................................................................................................................. 28 2.34 Performance Bank Guarantee ....................................................................................................................... 29 2.35 Non-Disclosure Agreement (NDA) .............................................................................................................. 30 3 SCOPE OF WORK..................................................................................................................................................32 3.1GIS BASE MAP CREATION .................................................................................................................................33 a. Collection and review of data available with PMC ................................................................................ 33 b. Availability of Satellite Imagery .................................................................................................................. 35 c. Post processing of Satellite Imagery ......................................................................................................... 36 d. Base Map Preparation and Digitization ..................................................................................................... 36 3.2GEO-ENABLED DOOR TO DOOR SURVEY, BASE MAP UPDATION AND ELU PREPARATION ............. 37 a. Tablet/Mobile based Household Survey ................................................................................................... 38 b. Survey Methodology and Pilot based approach ..................................................................................... 41 c. Ground Truthing: ............................................................................................................................................... 43 d. Minimum documents to be collected for Property (Indicative)........................................................ 45 e. Quality Check and Survey Data Validation: ............................................................................................. 45 f. Validation and preparation of final updated Base Map with existing Land Use: ........................ 46 Page 2 of 173

RFP for Preparation of GIS Base Map, Existing Land Use Map, Conducting Household Survey using Geo-Spatial Techniques & Development of GIS-based Property Tax information Management System

g. Updation of newly added properties: ......................................................................................................... 47 h. Process /Methodology for preparation of ELU: ...................................................................................... 47 i. Preparation of geo referenced Existing Land Use Map and Data Analysis ................................... 49 j. Other activities needs to be undertaken during the Survey .............................................................. 51 3.3MIS-GIS INTEGRATED WEB APPLICATION AND PROPERTY TAX INFORMATION SYSTEM IMPLEMENTATION ....................................................................................................................................................53 a. Web GIS requirements:................................................................................................................................... 54 b. Functional Requirements of Web-GIS Application: .............................................................................. 56 c. Web based Property Tax Information System: ...................................................................................... 66 d. Property Tax Assessment module: .............................................................................................................. 68 e. Property Tax Collection module: ................................................................................................................. 68 f. Property Tax Analytics module: ................................................................................................................... 69 g. Citizen services module: ................................................................................................................................. 69 3.4USER ACCEPTANCE TESTING (UAT) AND PILOT FOR ONE WARD .......................................................... 70 3.5TRAINING OF PMC OFFICIALS.........................................................................................................................71 3.6APPLICATION SOFTWARE CERTIFICATION ................................................................................................. 71 3.7GO-LIVE AND IMPLEMENTATION....................................................................................................................71 3.8DOCUMENTATION ...............................................................................................................................................72 3.9OPERATION AND MAINTENANCE ....................................................................................................................72 3.10 CLOUD BASED DC HOSTING ....................................................................................................................73 3.11 DELIVERABLES AND OUTPUTS................................................................................................................75 3.12 INDICATIVE CONTENTS OF THE REPORTS/ DELIVERABLES .......................................................... 76 3.13 PROJECT TIMELINES AND MILESTONES: ............................................................................................ 79 3.13.1 TIMELINES FOR BASE MAP, ELU MAP CREATION AND HOUSEHOLD SURVEY ............................. 79 3.13.2 TIMELINES FOR PROPERTY TAX INFORMATION SYSTEM IMPLEMENTATION ............................ 81 3.14 PAYMENT MILESTONES ............................................................................................................................82 3.14.1 PAYMENT MILESTONE FOR BASE MAP & ELU MAP CREATION ........................................................ 83 3.14.2 PAYMENT MILESTONE FOR HOUSEHOLD SURVEY .............................................................................. 85 3.14.3 PAYMENT MILESTONE FOR PROPERTY TAX INFORMATION SYSTEM ............................................ 86 3.14.4 PAYMENT TERMS FOR CLOUD HOSTING ................................................................................................ 87 3.15 MANPOWER REQUIREMENTS ..................................................................................................................88 3.16 CHANGE REQUEST MANAGEMENT ......................................................................................................... 90 4 SERVICE LEVEL AGREEMENT AND INCENTIVE ............................................................................................ 91 4.1SLA FOR PROJECT EXECUTION ........................................................................................................................92 4.2SLA FOR MAP CREATION AND FIELD SURVEY ............................................................................................. 92 4.3SLA FOR QUALITY OF SURVEY DATA..............................................................................................................93 4.4SLA FOR UPTIME OF APPLICATION ................................................................................................................94 4.5SLA FOR APPLICATION SUPPORT AND MAINTENANCE ............................................................................ 94 4.6SLA FOR APPLICATION PERFORMANCE ........................................................................................................ 96 4.7PERFORMANCE REVIEW ....................................................................................................................................98 4.8OBLIGATIONS OF THE CORPORATION .......................................................................................................... 98 4.9OBLIGATIONS OF THE BIDDER........................................................................................................................99 5 GENERAL CONDITIONS OF CONTRACT (GCC) ........................................................................................... 101 5.1 Governing Law ................................................................................................................................................. 101 5.2 Settlement of Disputes .................................................................................................................................. 101 5.3 Taxes and Duties ............................................................................................................................................. 101 5.4 Performance Bank Guarantee ..................................................................................................................... 102 5.5 Confidential Information .............................................................................................................................. 102 5.6 Software Rights ............................................................................................................................................... 102 5.7 Hardware Warranty ........................................................................................................................................ 103 5.8 Change in Laws and Regulations ............................................................................................................... 103 5.9 Force Majeure ................................................................................................................................................... 103 5.10 Change Orders and Contract Amendments ............................................................................................ 104 5.11 Extensions of Time.......................................................................................................................................... 104 5.12 Termination ....................................................................................................................................................... 104 5.13 Payment upon Termination ......................................................................................................................... 105 Page 3 of 173

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6

7

8 9 10 11 12 13 14 15 16 17 18 19

5.14 Assignment ........................................................................................................................................................ 106 5.15 Indemnity .......................................................................................................................................................... 106 5.16 Publicity .............................................................................................................................................................. 106 5.17 Acceptance Criteria......................................................................................................................................... 106 5.18 Data Security .................................................................................................................................................... 107 5.19 Risk Purchase Clause ..................................................................................................................................... 108 5.20 Data Ownership ............................................................................................................................................... 109 5.21 Intellectual Property Rights ........................................................................................................................ 109 5.22 Change in Tax Rates ....................................................................................................................................... 109 5.23 Exit Management ............................................................................................................................................ 109 GUIDELINES FOR PRE-QUALIFICATION BID ............................................................................................. 114 6.1 Check-list for the documents to be included in the Pre-Qualification Envelope ...................... 114 6.2 Pre-Qualification Cover Letter .................................................................................................................... 117 6.3 Format to share Financial Details .............................................................................................................. 119 6.3 Format to share Bidder’s and Bidding Firms Particulars ................................................................... 120 6.4 Format for Declaration by the bidder for not being Blacklisted / Debarred .............................. 122 6.5 Format of sending pre-bid queries ............................................................................................................ 123 GUIDELINES FOR TECHNICAL PROPOSAL .................................................................................................. 125 7.1 Technical Bid Cover Letter ............................................................................................................................. 125 7.2 Format to Project Citation.............................................................................................................................. 127 7.3 Details of Manpower Resources Proposed ............................................................................................... 128 7.4 Project Implementation Methodology ....................................................................................................... 130 7.5 Requirements Compliance: GIS Application Software ......................................................................... 131 7.6 Expected Server Sizing .................................................................................................................................... 132 GUIDELINES FOR FINANCIAL PROPOSAL .................................................................................................. 136 8.1 Financial Proposal Cover Letter ................................................................................................................. 136 8.2 Financial Proposal Format & Instructions .............................................................................................. 137 ANNEXURE-I: DATA COLLECTION FORMAT ................................................................................................ 144 ANNEXURE-II: PROPOSED PROPERTY SCHEMA ....................................................................................... 152 ANNEXURE-III: PROPOSED INFORMATION FROM HOUSEHOLD SURVEY FOR ELU ........................ 154 ANNEXURE-IV: PROPOSED ELU LAYERISATION SCHEMA ...................................................................... 155 ANNEXURE-V: PERFORMANCE BANK GUARANTEE ................................................................................... 161 ANNEXURE-VI: NON-DISCLOSURE AGREEMENT ...................................................................................... 165 ANNEXURE-VII: POWER OF ATTORNEY ...................................................................................................... 167 ANNEXURE-VIII: POWER OF ATTORNEY FOR LEAD BIDDER BY CONSORTIUM MEMBER ............. 168 ANNEXURE-IX: CONSORTIUM DECLARATION ........................................................................................... 170 ANNEXURE-X: DECLARATION OF DATA SECURITY .................................................................................. 171 ANNEXURE-XI: AGREEMENT FORMAT ......................................................................................................... 172

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RFP for Preparation of GIS Base Map, Existing Land Use Map, Conducting Household Survey using Geo-Spatial Techniques & Development of GIS-based Property Tax information Management System

Glossary Terms

Definitions

PMC

Panvel Municipal Corporation

IT

Information Technology

RFP

Request for Proposal

EMD

Earnest Money Deposit

SLA

Service Level Agreement

PBG

Performance Bank Guarantee

GoM

Government of Maharashtra

NDA

Non-Disclosure Agreement

PM

Project Management

MIS

Management Information System

GIS

Geographical Information system

DD

Demand Draft

SI/ SP

Bidder/ Service Provider

ICT

Information Communication Technology

ITB

Instructions to bidder

DC

Data Center

DR

Disaster Recovery

COTS

Commercial Off-The-Shelf

CSP

Cloud Service Provider

ISO

International Organization for Standardization

UAT

User Acceptance Testing

ELU

Existing Land Use

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RFP for Preparation of GIS Base Map, Existing Land Use Map, Conducting Household Survey using Geo-Spatial Techniques & Development of GIS-based Property Tax information Management System

Key Terms and Definitions Terms

Definitions

Bid/Proposal

This means the documents in their entirety comprising of the pre-qualification Proposal, Technical and Commercial Proposal, clarifications to these, technical presentation/ demo submitted by the Bidder, the Bidder herein, in response to the RFP, and accepted by PMC

Eligible, reputed, qualified IT entities or Consortium of these with strong Bidder(s)

technical and financial capabilities in the field of implementing IT/GIS Solutions who may be responding to this RFP.

Cloud/ Cloud Services

This means a ubiquitous, virtualized, dynamically scalable, pay-per-use shared computing environment of application, platform and infrastructure (servers, storage, processing) used to store, manage and process data over the internet. Cloud Services shall implicitly mean both Data Center and Disaster Recovery Center/ Near Disaster Recovery Center hosted on a highly secure Public Cloud environment.

Consortium

Deliverables

EMD/ Bid Security

External Users

Internal Users

This means a partnership or association or a temporary alliance of two or more business firms, companies or agencies that are separate legal entities formed specifically for the purpose of this Project. Both entities in the Consortium have a substantive role in the conduct of the planned Project and do not merely serve as a conduit of funds to other entity. Consortium excludes any tie-up done with OEMs for the purpose of this Project. The documents, milestones and activities related to the setting up and operations of Project in PMC, as defined in the RFP. This refers to the amount to be deposited by the Bidders to PMC to demonstrate commitment and intention to complete the process of selection of Bidder for implementation of this GIS project in PMC. This refers to users of the System who are external to PMC such as Citizens, businesses, agencies. This refers to users of the System who are internal to PMC including its offices, and agencies and their employees etc. Page 6 of 173

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The date as declared by PMC on which the proposed solution becomes Go-live

operational after successful conclusion of all acceptance tests to the satisfaction of PMC or as provided in this RFP. A written documentation issued by PMC or a document written as approved/signed off/accepted or an email approval by concerned Process

Sign-off

owners evidencing the acceptance, approval or completion, as the case may be, of any Deliverable including any documentation or testing or any stage of the Project such as UAT/Go-Live, that may be required in terms of the Contract “Bidder” means the company or Consortium with whom the Contract has been entered into for providing services as specified in this RFP and shall be deemed

Bidder

to include the Bidder's successors, partners (in case of Consortium), representatives (approved by PMC), their executors, and administrators and permitted assigns, as the case may be, unless excluded by the terms of the Contract

Bidder’s Representative

The person or the persons appointed by the Bidder from time to time to act on its behalf for overall co-ordination, supervision and execution of Project This means the internal and external users of the System including citizens,

Users

business firms, PMC including its offices, corporations and agencies and their employees, as the context admits or requires

Property

A property is a building unit (apartment, building, house, shop, office, industry, warehousing etc.) or land with the building or open land parcel owned by single or multiple owners.

Deviation

Addition/ Alteration in the existing authorized / unauthorized building which is in variation with the approved building plan or not fitting in what is permitted by applicable development control regulations.

Carpet Ara

As defined by RERA. “Means the net usable floor area of an apartment, excluding the area covered by the external walls, areas under services shafts, exclusive balcony or verandah area and exclusive open terrace area, but includes the area covered by the internal partition walls of the apartment.

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Section: 1 Invitation for Proposal

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1 Invitation for Proposal 1. PMC hereby invites Proposals from reputed, competent and professional Information Technology (IT) companies, who meet the Pre-Qualification criteria as specified in this bidding document for the “RFP for Preparation of GIS Base Maps, Existing Land Use Map, conducting Household survey using Geo-Spatial Techniques & Development of GISbased Property Tax information Management System” as detailed in Section 2.25 of this RFP document. 2. The complete bidding document shall be published on https://udd.maharashtra.etenders.in for the for the purpose of downloading. The downloaded bidding document shall be considered valid for participation in the electronic bidding process (e-Procurement/ e-Tendering) subject to the submission of required tender/ bidding document fee and EMD through e-Tendering Online Payment Gateway mode only. 3. To participate in online bidding process, Bidders must procure a Digital Signature Certificate (Class - II) as per Information Technology Act-2000 using which they can digitally sign and encrypt their electronic bids. Bidders can procure the same from any CCA approved certifying agency, i.e. TCS, Safecrypt, Ncode, etc. Bidders who already have a valid Digital Signature Certificate (DSC) need not procure a new DSC. 4. Bidders are also advised to refer “e-tendering tool kit for bidder” available at https://udd.maharashtra.etenders.in for further details about the e-tendering process. 5. Bidder is advised to study this RFP document carefully before submitting their proposals in response to the RFP Notice. Submission of a proposal in response to this notice shall be deemed to have been done after careful study and examination of this document with full understanding of its terms, conditions and implications. 6. Bidder are advised to study this RFP document carefully before submitting their proposals in response to the RFP Notice. Submission of a proposal in response to this notice shall be deemed to have been done after careful study and examination of this document with full understanding of its terms, conditions and implications. 7. Prospective bidders are advised to check the minimum qualification criteria before participating in the bidding process. This RFP document is not transferable and the name of the bidder who purchases and submits the same bid shall be unchanged.

1.1 Key Events and Dates

The summary of various activities with regard to this invitation of bids are listed in the table below:Sr. No. 1. 2.

Particular

Details

Advertising Date Name of the project

3.

RFP Document Download Start Date & Time

21.06.2017 RFP for “Preparation of GIS Base Map, Existing Land Use Map, conducting Household survey using Geo-Spatial Techniques & Development of GISbased Property Tax information Management System” From 21.06.2017 at 03.00 pm (IST) to 12.07.2017 till 5.00 pm(IST) Page 9 of 173

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4.

5.

Website for downloading Tender Document, Corrigendum’s, Addendums etc. Last date for Submission of Queries

https://udd.maharashtra.etenders.in

All the queries should be received on or before 28.06.2017 till 11:00 am, through email only with subject line as follows: “Pre-Bid queries - ”. The queries should be submitted as per the format prescribed in Annexure 6.5.

The Pre-Bid queries to be sent to the Email Id – [email protected]; and 6.

Pre-Bid Conference

7.

Last date (deadline) for Submission of bids Date and time of opening of bids Date and time for opening of Commercial bids Detail of the contact person and Address at which sealed bids are to be submitted

8. 9. 10.

[email protected] 28.06.2017 at 3:00 pm Address: Conference Room, 2nd Floor, Panvel Municipal Corporation, Panvel 410 206 12.07.2017 till 5.00 pm 14.07.2017 after 3.00 pm (IST) Will be intimated later to the qualified bidders Shri Sanjay Katekar, City Engineer, PMC Raigad—410206 E-mail: [email protected] ; [email protected]

1.2 Other Important Information Related to Bid Sr. No. 1.

Item

Description

Earnest Money Deposit (EMD) - Online

Rs. 5,00,000/- (Rupees Five Lakhs Only)

2.

RFP Document Fee to be paid via Online Payment Gateway mode only.

Rs. 20,000 (Rupees Ten Thousand Only)

3.

Bid Validity Period

One twenty (120) days from the date of submission of the bids

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RFP for Preparation of GIS Base Map, Existing Land Use Map, Conducting Household Survey using Geo-Spatial Techniques & Development of GIS-based Property Tax information Management System

4.

Last date for furnishing Performance Security to PMC (By successful bidder)

Within fourteen (14) working days of the date of notice of award of the contract or prior to signing of the contract whichever is earlier or as intimated in the work order issued by PMC

5.

Performance Security value (Performance Bank Guarantee)

10% of contract value/ Bid value of successful bidder

6.

Performance Bank Guarantee (PBG) validity period

PBG should be valid till for 180 days from the end of contract

7.

Last date for signing contract

As intimated in work order of PMC

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Section: 2 Instructions to Bidders

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2

Instructions to Bidders (ITB)

2.1 Introduction of PMC

Panvel Municipal Corporation (PMC) came into existence on 01/10/2016. Area under the jurisdiction of this newly constituted Corporation admeasures about 110 Sq Km. (about 11,000 Ha) distributed in 29 villages. The population of PMC as on today is estimated to be around 7-8 lakhs. This area can be distinctly divided into three parts; namely a) area from Panvel Municipal Council. b) 18 villages forming a part of Navi Mumbai Project, planned & developed by CIDCO & MIDC (Taloje Industrial Area) c) 11 villages earlier forming part of Badalapur-Kulgaon Development plan, under the jurisdiction of MMRDA. Panvel Municipal Corporation (PMC) is a planning, development, coordinating and implementing Authority established to ensure the balanced development of the area under its jurisdiction.

2.2 Purpose PMC seeks the services of a from reputed, competent and professional Information Technology (IT) companies, who meet the Pre-Qualification criteria as specified in this bidding document. This document provides information to enable the bidders to understand the broad requirements to submit their bids. The detailed scope of work is provided in Section 3 of this RFP document.

2.3 Cost of RFP The qualified bidders are requested to deposit the Tender fee through online payment gateway through e-tendering portal. Bidders are advised to make online payment at least 3 days prior to submission timeline to avoid any banking transfer delays. The receipt of the same shall be uploaded during the online submission of bid document. Tender fee is non-refundable.

2.4 Transfer of RFP The RFP Document is not transferable to any other bidder. The bidder who purchases the document and submits shall be the same.

2.5 Consortium, Joint Ventures and Subcontracting The Bidders are allowed to form Consortium. In case of Consortium, both the Lead Member and consortium partner would be jointly and severally responsible for the project. 1. The number of Consortium members cannot exceed three, including the Lead Member. 2. Only the Lead Member will submit the Proposal and sign the Contract with PMC. 3. All the consortium members including Lead bidder are Jointly & Severally responsible for execution of the Contract. 4. Only one Bid will be allowed from a Consortium. The partners of a Consortium are not allowed to bid individually or jointly with others.

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5. In case of Consortium, the Lead Member should be the bidder who would be providing the Web GIS Application development/customization, deployment and maintenance of 'Application' component of the scope of work. 6. The Consortium Member should also be in the business of providing IT/ITeS based GIS services like Survey / Digitization etc. 7. In case of a Consortium Bid, the Lead Member would also need to submit the Agreement letter between the Consortium members clearly indicating their scope of work, relationship and declaration on association and being jointly responsible. The Composition and constitution shall not be altered without prior consent of PMC. Each consortium member shall execute and submit along with the proposal at least the following information in the Consortium Agreement. 8. A registered power of attorney in favor of the Lead Member which shall inter-alia, authorize the Lead Member to act for and on behalf of such member of the Consortium and do all acts as may be necessary to or for the performance under the contract 9. Brief description of nature of products/services to be provided by Consortium member; i. Head and Branch offices (if responsible for work under the contract) (provide mailing addresses, phone, fax and email); ii. Date, form and state of incorporation of each Consortium member; iii. Contract Administrator (Name, business address, fax, phone and email address of individual responsible for administering any Contract that might result from this RFP); iv. Company Principals (Name, title and business address); and, v. Current or prior successful partnerships with proposed Consortium member including Client reference (Contact name, phone number, dates when services were performed). vi. Turnover of each consortium members, including the lead bidder 10. The Consortium Agreement concluded by the Lead Member and Consortium member(s) should also be addressed to PMC clearly stating that the Agreement is applicable to this RFP. 11. Both the Lead Bidder and Consortium Members shall be jointly and severely responsible for all obligations towards PMC for performance of works/services including that of its partners/associates under the contract. 12. Sub-Contracting is allowed only for cloud Hosting Related Services. The bidder shall take prior approval from PMC for sub-contracting, if not already specified in the proposal and approved by PMC. Such sub-contracting shall not relieve the Bidder from any liability or obligation under the Contract. The bidder shall be solely responsible for the work carried out by subcontracting under the contract.

2.6 Completeness of Response 1. Bidders are advised to study all instructions, forms, terms, requirements and other information in the RFP documents carefully. Submission of bid shall be deemed to have been done after careful study and examination of the RFP document with full understanding of its implications. 2. The response to this RFP should be full and complete in all respects. Failure to furnish all information required by the RFP document or submission of a proposal not substantially responsive to the RFP document in every respect will be at the Bidder's risk and may result in rejection of its Proposal. Page 14 of 173

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2.7 Proposal Preparation Costs 1. The bidder shall submit the bid at its cost and PMC shall not be held responsible for any cost incurred by the bidder. Submission of a bid does not entitle the bidder to claim any cost and rights over PMC and PANVEL MUNICIPAL CORPORATION shall be at liberty to cancel any or all bids without giving any notice. 2. All materials submitted by the bidder shall be the absolute property of PMC and no copyright /patent etc. shall be entertained by PMC.

2.8 Bidder Inquiries Bidder shall E-Mail their queries at above mentioned E-Mail address as prescribed in the Section 6.5. The response to the queries will be published on https://udd.maharashtra.etenders.in . No telephonic / queries will be entertained thereafter. This response of PMC shall become integral part of RFP document. PMC shall not make any warranty as to the accuracy and completeness of responses.

2.9 Amendment of RFP Document 1. All the amendments made in the document would be published on the e-Tendering Portal and shall be part of RFP. 2. The bidders are advised to visit the aforementioned websites / portal on regular basis to check for necessary updates. The PMC also reserves the right to amend the dates mentioned in this RFP.

2.10 Supplementary Information to the RFP If PMC deems it appropriate to revise any part of this RFP or to issue additional data to clarify an interpretation of provisions of this RFP, it may issue supplements to this RFP. Any such corrigendum shall be deemed to be incorporated by this reference into this RFP.

2.11 PMC’s right to terminate the process PMC may terminate the RFP process at any time and without assigning any reason. PMC reserves the right to amend/edit/add/delete any clause of this Bid Document. This will be informed to all and will become part of the bid /RFP and information for the same would be published on the e-Tendering portal.

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2.12

Earnest Money Deposit (EMD)

1. Bidders shall submit, EMD of Rs. 5, 00, 000 (Rupees Five Lakhs only) through Online eTendering Payment Gateway mode only. 2. Unsuccessful bidder’s EMD will be returned within 90 days from the date of opening of the financial bid. The Bid Security, for the amount mentioned above, of the successful bidder would be returned upon submission of Performance Bank Guarantee for an amount equal to 10% of Total Contract Value in the format provided in Section 13 of the RFP. 3. No interest will be paid by PMC on the EMD amount and EMD will be refunded to the all Bidders (including the successful Bidder) without any accrued interest on it. 4. The Bid submitted without EMD, mentioned above, will be summarily rejected 5. The EMD may be forfeited: a. If a Bidder withdraws his bid or increases his quoted prices during the period of bid validity or its extended period, if any. b. In case of a successful bidder, if the Bidder fails to sign the contract in accordance with the terms and conditions. c. If during the bid process, a bidder indulges in any such deliberate act as would jeopardise or unnecessarily delay the process of bid evaluation and finalisation. d. If, during the bid process, any information is found false/fraudulent/mala fide, and then PMC shall reject the bid and, if necessary, initiate action.

2.13

Authentication of Bid

1. The original copy (hard copy) of the Bid Document shall be signed, stamped and submitted along with the bid. Authorized person of the bidder who signs the bid shall obtain the authority letter from the bidder, which shall be submitted with the Bid. All pages of the bid and its annexures, etc. shall be signed and stamped by the person or persons signing the bid. In case of consortium, only the person from Lead Member is authorised to sign the bid documents and no other person is permitted. 2. Registered Power of Attorney executed by the Bidder in favour of the duly authorised representative, certifying him as an authorised signatory for the purpose of this bid. In the case of the Board resolution authorizing a person as the person responsible for the bid, the Board resolution shall be submitted. The person accountable for the bid shall remain the full time employee of the bidder till the end of contract period.

2.14 Language of Bids This bid should be submitted in English language only. If any supporting documents submitted are in any language other than English, then the translation of the same in English language is to be duly attested by the bidder and summited with the bid, and English translation shall be validated at PMC’s discretion.

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2.15 Patent Claim In the event of any claim asserted by a third party of infringement of copyright, patent, trademark or industrial design rights arising from the use of the Goods or any part thereof, the bidder shall expeditiously extinguish such claim. If the bidder fails to comply and PMC is required to pay compensation to a third party resulting from such infringement, the Bidder shall be responsible for such compensation, including all expenses, court costs and lawyer fees. PMC shall give notice to the successful bidder of any such claim and recover it from the bidder if required. PMC will have the Intellectual Property rights of the customization work which will be taken up during SRS Stage.

2.16 Data/Documents Prepared by the Successful Bidder to be the Property of the PMC All plans, specifications, reports, other documents, patent and data shall be absolute property of PMC. The Successful Bidder shall not use this information anywhere, without taking permission, in writing, from the PMC and the PMC reserves right to grant or deny any such request.

2.17 Bid Submission Format The entire proposal shall be submitted strictly as per the format specified in this Request for Proposal. Bids with deviation from this format are liable for rejection.

2.18 Submission of Bids Complete bidding process will be online (e-Tendering) in two envelope system. Submission of bids shall be in accordance to the instructions given in the Table below: Particulars

Instructions

Envelope A: Pre-Qualification Proposal

a) The Pre-Qualification proposal shall be prepared in accordance with the requirements specified in Section 2.25 and Section 6 of the RFP. Each page of the Pre-Qualification Proposal should be signed and stamped by the Authorized Signatory of the Bidder. Pre-Qualification Proposal should be submitted through online bid submission process only. The Technical Proposal shall be prepared in accordance with the requirements specified in this RFP and the formats are prescribed in in Section – 7 of this RFP Each page of the Technical Proposal should be signed and stamped by the Authorized Signatory of the Bidder. Technical Proposal should be submitted through online bid submission process only.

Envelope B: Technical Proposal

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Envelope C: Financial Proposal

The Financial Proposal shall be prepared in accordance with the requirements specified in this RFP and in the formats prescribed in Section 8 of the RFP. Each page of the Financial Proposal should be signed and stamped by the Authorized Signatory of the Bidder. Financial Proposal should be submitted through online bid submission process only.

The following points shall be kept in mind for submission of bids: 1. PMC shall not accept delivery of proposal in any manner other than that specified in this RFP. Proposal delivered in any other manner shall be treated as defective, invalid and rejected. 2. The Bidder is expected to price all the items and services sought in the RFP and proposed in the proposal. The Bid should be comprehensive and inclusive of all the services to be provided by the Bidder as per the scope of his work and must cover the entire Contract Period. 3. PMC may seek clarifications from the Bidder on the filter criteria. Any of the clarifications by the Bidder on the initial filter proposal should not have any commercial implications. The financial proposal submitted by the Bidder should be inclusive of all the items in the initial filter criteria and should incorporate all the clarifications provided by the Bidder on the initial filter proposal during the evaluation of the offer. 4. Financial Proposal shall not contain any technical information. 5. If any Bidder does not qualify the Initial filter stated in Section 2.21 of this RFP, the technical and financial proposals of the Bidder shall not be opened in the e-Tendering system. Similarly, if the Bidder does not meet the initial filter criteria, the financial proposal of the Bidder shall be unopened in the e-Tendering system. 6. It is required that the all the proposals submitted in response to this RFP should be unconditional in all respects, failing which PMC reserves the right to reject the proposal. 7. Proposals sent by fax/ post/ courier shall be rejected.

2.19

Late Bids and Bid Validity Period

Proposals received after the due date and the specified time (including the extended period if any) for any reason whatsoever, shall not be entertained and shall not be opened in the e-Tendering system. The validity of the proposals submitted before deadline shall be till 120 days from the date of submission of the proposal.

2.20

Modification and Withdrawal of Proposals

No Proposal shall be withdrawn in the interval between the deadline for submission of proposals and the expiration of the validity period specified by the Bidder on the Proposal form. Entire EMD shall be forfeited if any of the Bidders withdraw their proposal during the validity period.

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2.21

Non-conforming Proposals

A Proposal may be construed as a non-conforming proposal and ineligible for consideration: a. If it does not comply with the requirements of this RFP b. If the Proposal does not follow the format requested in this RFP or does not appear to address the particular requirements of the PMC.

2.22

Acknowledgement of Understanding of Terms

By submitting a Proposal, each Bidder shall be deemed to acknowledge that he has carefully read all sections of this RFP, including all forms, schedules, annexure, corrigendum and addendums (if any) hereto, and has fully informed itself as to all existing conditions and limitations.

2.23

Bid Opening

1. 2. 3. 4.

Total transparency shall be observed and ensured while opening the Proposals/Bids PMC reserves the rights at all times to postpone or cancel a scheduled Bid opening. Bid opening shall be conducted in two stages. In the first stage, Initial filter of proposals shall be opened and evaluated as per the preQualification criteria mentioned in Section 2.25 of the RFP. 5. In the second stage, Technical Proposals of those Bidders, whose qualify initial filter, shall be opened. All Bids shall be opened in the presence of Bidders’ representatives who choose to attend the Bid opening sessions on the specified date, time and address 6. The Bidders’ representatives who are present shall sign a register evidencing their attendance. In the event of the specified date of Bid opening being declared a holiday for PMC, the bids shall be opened at the same time and location on the next working day. In addition to that, if there representative of the Bidder remains absent, PMC will continue process and open the bids of the all bidders 7. During Bid opening, preliminary scrutiny of the Bid documents shall be made to determine whether they are complete, whether required Bid Security has been furnished, whether the Documents have been properly signed, and whether the bids are generally in order. Bids not conforming to such preliminary requirements shall be prima facie rejected. PMC has the right to reject the bid after due diligence is done.

2.24

Evaluation Process

1. The Tender Evaluation Committee constituted by the PMC shall evaluate the bids. 2. The Tender Evaluation Committee shall review the prequalification proposal of the Bidders to determine whether the requirements as mentioned in Section 2.25 of the RFP are met. Page 19 of 173

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Incomplete or partial Proposals are liable for disqualification. All those Bidders, whose prequalification proposal meets the requirements shall be selected for opening of the technical proposal. 3. The Tender Evaluation Committee shall review the Technical Proposal of the prequalified Bidders to determine whether the technical proposals are substantially responsive. Bids that are not substantially responsive shall be disqualified and the Tender Evaluation Committee reserves the right to seek clarification if required. 4. The Tender Evaluation Committee shall assign a Technical score to the Bidders based on the Technical evaluation criteria detailed in the RFP. The Bidders with a technical score above the threshold as specified in Section 2.27 of the RFP shall technically qualify for the commercial evaluation stage. 5. The financial proposals of the technically qualified Bidders shall be opened and reviewed to determine whether the financial proposals are complete and as per requirements. 6. Evaluation and award of Contract shall be done as per provisions of Maharashtra State Government Rules. 7. Please note that the Tender Evaluation Committee may seek inputs from their professional, external experts in the Bid evaluation process.

2.25

Pre-Qualification Criteria

Sr. No. PQ1

Basic Requirements Legal Entity

Eligibility Criteria

Document to be submitted

The Bidder (All members in case of Consortium) should be a company registered under the Companies Act, 2013 OR the Companies Act, 1956 OR a partnership firm registered under LLP Act, 2008 and should be in existence in India for at least the last 3 years as on date of submission of the bid.

• • • •

Certificate of Incorporation/ Registration Copy of PAN Card Copy of VAT Registration In case of Consortium, copy of the Joint Consortium Agreement, clearly specifying the roles and responsibilities and stake percentage of each of the members in the consortium, should be provided.

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PQ2

Turnover

PQ3

Net worth

PQ4

Technical Capability

The bidder/Lead bidder and Consortium member should have cumulative minimum average annual turnover of INR 35 crore in last three financial years (FY 13-14, FY 14-15, FY 15-16) The Bidder/Lead Bidder should have positive net worth (measured as paid-up capital plus free reserves) for each of the last three audited financial years(FY 13-14, FY 14-15, FY 15-16) as on 31st March 2016 The Bidder/Lead Bidder should have successfully completed at least 1 (one) project for preparation of GIS based city base map/ELU Map for Class-A ULB/min. 80 sq. Km area in last 7 years for Govt./PSU/ULB in India OR at least 2 (two) projects for preparation of GIS based city base maps/ELU Map for Class-B ULB/min. 60 sq. Km in last 7 years for Govt./PSU/ULB in India

Certificate from the Statutory Auditor clearly stating the Turnover / Copy of the audited Profit & Loss Statement of the company duly certified by statutory auditor Certificate from the Statutory Auditor clearly stating the net worth

Work order + Completion Certificates from the client; OR Work Order + Self Certificate of Completion (Certified by the Statutory Auditor); OR Work Order + Phase Completion Certificate by client

OR

PQ5

Technical Capability

at least 3 (three) projects for preparation of GIS based city base maps/ELU Map for Class-C ULB/min. 40 sq. km area in last 7 years for Govt./PSU/ULB in India The Bidder/Lead Bidder in case of Consortium should have successfully completed at least 1 (One) project involving Web based GIS Application Development/ Support in Govt./PSU/ULB in last 7 years in India with the project cost not less than Rs 2 Cr OR At least 2 (two) projects involving Web based GIS Application Development/Support in

Work order + Completion Certificates from the client; OR Work Order + Self Certificate of Completion (Certified by the Statutory Auditor); OR Work Order + Phase Completion Certificate by client

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Govt./PSU/ULB in last 7 years in India with the project cost not less than Rs 1.5 Cr.

Survey component shall not be considered for evaluation for this criteria.

OR

PQ6

Technical Capability

At least 3 (three) projects involving Web GIS Application Development/Support in Govt./PSU/ULB in last 7 years in India with the project cost not less than Rs 1 Cr. The Bidder/Lead Bidder or Consortium Member should have successfully completed/ongoing at least 1 (One) GIS based project for Geo Enabled House Hold Survey using Handheld Devices with either a. project cost not less than Rs. 3 Crore or b. survey of minimum 1.5 lakh properties for Govt./PSU/ULB in last 7 years in India.

Work order + Completion Certificates from the client; OR Work Order + Self Certificate of Completion (Certified by the Statutory Auditor); OR Work Order + Phase Completion Certificate by client

OR at least 2 (Two) GIS based projects for Geo Enabled House Hold Survey using Handheld Devices with either a. project cost not less than Rs. 2 Crore or b. survey of minimum 1 lakh properties for Govt./ PSU/ ULB in last 7 years in India OR

PQ7

Certification

at least 3 (Three) GIS based projects for Geo Enabled House Hold Survey using Handheld Devices with either a. project cost not less than Rs. 1 Crore or b. survey of minimum 50 thousand properties for Govt./ PSU/ ULB in last 7 years in India The Bidder or Lead Bidder in case of Consortium should have a valid SEI CMMI Level 3/ higher OR ISO 9001:2008 OR ISO 27001

Valid Copy of the Certificate

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certification as on submission of Bid. PQ8

Manpower

PQ9

Blacklisting

PQ10

Local Office

date

of

The Bidder/Lead Bidder and Consortium member should have cumulative at least 100 permanent experts working for GIS based services including GIS Application development, GIS Data Mapping, Surveying etc. The Bidder (All members in case of Consortium) should not be debarred/ blacklisted by any Government/PSU in India as on date of submission of the Bid.

Letter from authorized signatory of the company or by HR Head of the company

The Bidder/Lead Bidder should have an office in Maharashtra.

Valid documentary proof of office address located in Maharashtra. (In case, it doesn’t have an office at present in Maharashtra, it should give an undertaking to open an office within 60 days if the contract is awarded.)

A self-certified letter signed by the Authorized Signatory of the Bidder.

Note: The supplementary WO / LOI / Agreement/ Completion certificate should clearly mention the scope and project value.

2.26

Evaluation of Prequalification Proposals

1. Bidders, whose EMD and RFP Document Fees are found in order, shall be considered for PreQualification criteria evaluation. 2. Bidder shall be evaluated as per Pre-Qualification criteria mentioned at 2.25. The bidders who fulfil all the Pre-Qualification criteria shall qualify for further Technical evaluation.

2.27

Evaluation of Technical Proposals

The evaluation of the Technical Proposals will be carried out in the following manner: 1. The Bidders are required to submit all required documentation in support of the evaluation criteria specified (e.g. Detailed Project citations and completion certificates, client contact information for verification, and all others) as required for Technical evaluation. 2. At any time during the Bid evaluation process, the Tender Evaluation Committee may seek oral / written clarifications from the Bidders. The Committee may seek inputs from their professional and technical experts in the evaluation process. Page 23 of 173

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3. PMC reserves the right to do a reference check of the past experience stated by the Bidder. Any feedback received during the reference check shall be taken into account during the initial filter process.

2.28 Technical Evaluation Methodology 1. Each Technical Proposal shall be assigned a technical score out of a maximum of 100 points. (Refer Section 2.24). 2. In order to qualify for the opening of financial proposal, the Bidder must get a minimum overall technical score of 70 (Seventy). 3. The financial proposals of Bidders who do not qualify technically shall be kept unopened in the e-Tendering system. 4. PMC reserve the right to accept or reject any or all bids without giving any reasons thereof. 5. PMC shall inform to the technically shortlisted Bidders about the date and venue of the opening of the financial proposals.

2.29

Technical Evaluation Criteria

Criteria

Evaluation parameters

Financial and Professional Strength (15 Marks) The bidder/Lead bidder should have min. average turnover of INR 35 crore in last three financial years

Avg. Turnover (Cr) • • •

The Bidder/Lead Bidder should have an active SEI CMMI Level 3 or its higher version certification OR ISO 9001:2008 OR ISO 27001 as on date of submission of Bid.

• •

Maximum Marks

Documents Required

10

Audited Statements/ Certificate

5

Valid certificate

>=35 Cr and < 50 Cr : 6 marks >=50 Cr and =70 Cr : 10 marks SEI CMMI Level 3 : 3 marks SEI CMMI Level 3 AND ISO 9001:2008 OR ISO 27001 / CMM Level 5 : 5 marks

Financial CA

CMMI/ISO

Relevant Experience (55 Marks)

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The Bidder/Lead Bidder should have successfully implemented at least 1 (One) project in preparation of GIS base map/ELU Map/ (Satellite Imagery, DGPS survey, geo referencing, Digitization, Data tagging etc.) for min. order value of 20 lakhs in the last 7 years. (FY 10-11, FY 1112, FY 12-13, FY 13-14 , FY 14-15, FY 15-16, FY 16-17)

• •

The Bidder/Lead Bidder or Consortium member should have successfully completed at least 1 (one) project for Geo House hold enabled survey using Handheld Devices for min. 50,000 ( fifty thousand) properties in a single order for Central Govt. / State Govt. / PSU/ ULB in past 7 years in India

No. of properties in a single order: • • •

1 project : 3 marks Every additional project: 3 marks, max. upto 15 marks

Work order + Completion Certificates from the client; OR Work Order + Self Certificate of Completion (Certified by the Statutory Auditor); OR Work Order + Phase Completion Certificate by client

15

Work order + Completion Certificates from the client; OR Work Order + Self Certificate of Completion (Certified by the Statutory Auditor); OR Work Order + Phase Completion Certificate by client Work order + Completion Certificates from the client; OR Work Order + Self Certificate of Completion (Certified by the Statutory Auditor); OR Work Order + Phase Completion Certificate by client Work order + Completion Certificates from the client; OR

>=0.5 lakh & =1.5 lakhs & =2.5 lakhs: 15 marks

The Bidder/Lead Bidder should have successfully implemented at least 1 projects for Web based GIS system with project cost not less than Rs. 1 Crore for Central Govt. / State Govt. / PSU/ ULB in past 7 years in India

• •

The Bidder/Lead Bidder or Consortium member should have successfully completed at least 1 (one) project for carrying

Land survey Area in a single order: •

15

1 project : 3 marks Every additional project: 3 marks, max. upto 15 marks

>=20 sq. km and < 30 sq. km: 6 marks

15

10

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out Land surveys • >=30 sq. km and =40 sq. km : and creation & 10 marks superimposition of Land Survey Maps on GIS for min. 20 Sq Km in a single order for Central Govt. / State Govt. / PSU/ ULB in past 7 years in India Key Professionals Experience (10 Marks) Project Planner

Manager/Urban

Should be qualifying the minimum qualification criteria, mentioned in section 3.14 of this RFP.

Work Order + Self Certificate of Completion (Certified by the Statutory Auditor); OR Work Order + Phase Completion Certificate by client 5

CV of the Resources

5

CV of the Resources

GIS Project Experience in 1-2 projects : 2 marks 3-4 projects : 3 marks 5 projects and above: 5 marks GIS Expert

Should be qualifying the minimum qualification criteria, mentioned in section 3.14 of this RFP. GIS Project Experience in

1-2 projects : 2 marks 3-4 projects : 3 marks 5 projects and above: 5 marks Technical Presentation of Proposed Solution (20 Marks) Presentation and Demo ( To be conducted by Evaluation Committee)

Understanding of Scope of Work and Project Objectives Approach, Implementation Methodology, Deployment Architecture & Project Plan Training, Operation and Maintenance Plan Demo of key features and functionalities of a similar Base map project of preparation, Survey, Web GIS and GIS based property tax system implementation Assessment of challenges and possible remedial measures for such projects, Response to the

4

Copy of the Proposed Solution presentation

4

4 4

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Queries raised by the Evaluation committee Total

2.30

100

Instructions for Proposed Resource

1. The Bidder is required to provide the CVs for each of the positions specified. Only 1 CV must be provided for each profile mentioned. In case more than 1 CV is provided, the first one provided for the profile shall be used for the purpose of evaluation. 2. In case no CVs are proposed for any of the specified positions, the technical score would be adjusted proportionately. Though resource persons suggested for additional posts would be considered during evaluation, not proposing additional posts would not detract from the relative score of a Bidder 3. CVs of all resource persons proposed MUST be furnished in the format given at ANNEXURE 7.3.1 (Max 3 pages per CV). Non-adherence to the format or missing information in the specified format would amount to rejection of the CV for evaluation, at the discretion of the Technical Committee. 4. Only the relevant Projects of each resource person may be detailed in the CV. 5. Each profile shall be signed by the resource (of whom the profile is submitted) and the authorized Signatory of the Bidder. If the signature of the resource cannot be obtained, the Authorized Signatory, in each profile shall mention and certify that he has obtained the consent of the respective employee on the accuracy and completeness of qualifications, experience and other details specified in the profile. 6. The Tender Evaluation Committee may, at its discretion, request the Bidder to provide additional details with respect to any or all of the personnel proposed, if required in the evaluation process. 7. The Successful Bidder shall confirm the availability of the team members as proposed in the technical proposal. PMC will not consider changes or substitutions during negotiations as the ranking of the Bidder is based on the evaluation of the proposed profiles, and any change therein may upset the ranking. Changes or substitutions, will, however be permitted if the proposed man power is not available for reasons of any incapacity due to health. 8. In case, replacement is required, the Selected Bidder shall notify PMC in writing at least 15 (Fifteen) days in advance , for prior approval, stating: the reason for replacing the person(s), originally assigned to the project the names and singed curriculum vitae (CV)of the proposed replacement. PMC may also request replacement with valid reason.

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9. Changes or Substitutions of the Project Manager shall not be considered and may lead to disqualification of the Bidder or termination of the contract.

2.31

Financial Bid Evaluation

1. The financial proposal of only the technically qualified Bidders who have scored 70 or above shall be opened for the evaluation. 2. Of all the financial proposal opened, the Bidder whose financial proposal is lowest (hereby referred to as L1 Bidder) shall be considered eligible for negotiations and award of contract after the negotiations. 3. If there is a discrepancy between words and figures, the amount in words shall prevail. For any other calculation/ summation error etc. the bid may be rejected. 4. In case, it is found that more than one Bidder has quoted the lowest, then the Bidder with highest technical score among the L1 bidders, shall be considered eligible for negotiations and award of contract. However, the decision of the Municipal Commissioner, PMC, in such

cases shall be final and binding on all the Bidders.

2.32

Negotiations

PMC reserves the right to carry out negotiations with the L1 Bidder on the technical and financial proposal. PMC may further discuss the details of the approach and methodology to be adopted by the Bidder on the Project over and above the minimum requirements of the RFP keeping in mind the interest of the Project.

2.33

Award of Contract

2.33.1 Award Criteria 1. The work shall be awarded to the bidder who’s Commercial Offer shall be determined to be L1, the lowest evaluated valid offer. 2. However, the Commissioner, PMC reserves the right to further negotiate the prices quoted by the L1 bidder while awarding the contract. 2.33.2 PMC’s Right to accept any Bid and to reject any or All Bids PMC reserves the right to accept or reject any Bid, and to annul the bidding process and reject any or all Bids at any time prior to award of Contract, without thereby incurring any liability to the affected Bidder or Bidders or any obligation to inform the affected Bidder or Bidders of the grounds for PMC’s action. Page 28 of 173

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2.33.3 Letter of Intent Prior to the expiration of the period of bid validity, PMC will notify the successful bidder in writing or by fax or email, to be confirmed in writing by letter, that its bid has been accepted. The Letter of Acceptance will constitute the formation of the contract. Upon the Successful Bidder’s furnishing of Performance Security, PMC will promptly notify each unsuccessful Bidder.

2.33.4 Signing of Contract PMC shall notify the successful bidder that its bid has been accepted. The Successful Bidder shall enter into contract agreement with PMC within the time frame mentioned in the Letter of acceptance to be issued to the successful bidder by PMC.

2.33.5 Failure to agree with the Terms & Conditions of the RFP / Contract Failure of the successful Bidder to agree with the Terms & Conditions of the RFP / Contract shall constitute sufficient grounds for the annulment of the award, in which event PMC may invite the next best bidder for negotiations or may call for fresh RFP.

2.34 Performance Bank Guarantee 1. This Performance Bank Guarantee (hereinafter referred to as “PBG”) will be for an amount equivalent to 10% of the total contract value. 2. PBG amount will be refunded after completion of the project. 3. PBG would be discharged/ returned by PMC upon being satisfied that there has been due performance of the obligations of the Bidder under the contract at the end of the contract/completion of the project. However, no interest shall be payable on PBG. 4. In the event of the Bidder being unable to service the contract for whatever reason PMC would forfeit the PBG. Notwithstanding and without prejudice to any rights whatsoever of PMC under the contract in the matter, the proceeds of the PBG shall be payable to PMC as compensation for any loss resulting from the bidder’s failure to complete its obligations under the Contract. PMC shall notify the Bidder in writing of the exercise of its right to receive such compensation within 14 days, indicating the contractual obligation(s) for which the Bidder is in default. 5. PMC shall also be entitled to make recoveries from the bidder’s bills, PBG, or from any other amount due to him, the equivalent value of any payment made to him due to inadvertence, error, collusion, and misstatement.

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2.35 Non-Disclosure Agreement (NDA) Successful bidder has to sign the Non- Disclosure Agreement (ANNEXURE VI) with PMC.

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Section: 3 Scope of Work

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3 Scope of Work Panvel Municipal Corporation intends to engage the services of reputed, competent and professional consultancy firm/agency to carry out the work for “Creation of Base Map, Existing Land Use (ELU) Map, GIS based House Hold Survey and Property Tax Information System implementation for PMC area”. The base map shall be on 1:500 scale using latest high resolution satellite imagery and survey of all physical features of the PMC, by augmenting the spatial & attribute data through field data collection and superimposition of town survey maps/cadastral maps, existing administrative boundaries, slum boundaries, generation of building footprint etc. The area of PMC is 110 Sq. Km and the number of properties in Municipal Corporation area is approx. around 2, 00,000 (excluding Panvel council area). The number of properties in Panvel Council area is approx. around 41,000. The purpose of the GIS based mapping and House hold survey will be to contribute to the improvement of the financial, planning and management capacity of PMC through provision of valid, reliable and credible spatial and non-spatial information. The broad scope of services include the following activities in a phase wise manner. Details of timelines and deliverables under each activity are outlined in the below sections. Sr. No.

Project Phase

Activities

1.

Phase 1- GIS Base Map database Creation

2.

Phase 2 – Geo enabled Door to door survey, Base Map updation and ELU Creation

3.

Phase 3 – MIS-GIS Integrated Web application and Property Tax Information Management System Implementation

Collection and review of existing data/ maps and its conversion into suitable format and standardization. Processing of Satellite imagery provided by PMC using DGPS survey and geo- referencing, geo – rectification and mosaicking to bring it in usable format. Base Map Preparation and Digitization Household survey using hand held devices Finalization of property database, Base Map updation and ELU preparation ELU creation and Data Analysis Report Development and customization of MIS-GIS integrated Web Application

4.

Phase 4- Support and Maintenance post Implementation

Development and customization of GIS based Property Tax Information Management System Property updation, tagging and integration with GIS system Post implementation hand holding and support for 3 years extendible up to 2 years based on the performance and approval from competent Authority.

The phases can be started in parallel as required by the bidder.

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The detailed activities shall be as follows:

3.1 GIS Base Map Creation •





The bidder shall develop a detailed GIS Base map on a scale of 1:500 for Panvel Municipal Corporation. These detailed maps need to be generated using the latest technologies like DGPS, image processing and digital data capture using high resolution satellite imagery (0.3 meter resolution) to be provided by PMC to be supplemented by the ground truth collection. As part of this activity, the bidder shall also study the existing maps and data available with Panvel Municipal Corporation and undertake gap analysis activity before commencement of survey. The bidder shall be required to generate all the data sets as per the design standards of National Urban Information System (NUIS).

a. Collection and review of data available with PMC •



The bidder shall collect all the available data from PMC (soft copy and or hard copy) namely; municipal boundary, Zone boundary, Town survey maps, Field measurement book (if available), ward boundary maps, slum related data, revenue data for lands & lands with structures for areas outside gaothan, and basic infra-structural facilities and land marks, details of Town Planning Schemes to be incorporated superimposed / synchronized and corrected suitably to match current field data; The Bidder shall also incorporate data sets for locality, ward, zone and municipal boundaries which PMC will provide. The Bidder shall check the source and reliability of the collected data from PMC and document the details which can be taken into account and usage.



Type of validation to be carried out on the available datasets from PMC with the satellite imagery shall include verification of positional accuracy and attribute validity and PMC shall provide sign off on the data to be finally used by the bidder.



The details of exiting data available with PMC is as follows: 1. Details of Maps Available: No. 1 2 3 4 5 6 7 8 9

Name

File Type

Development Plan of Panvel Council Area

JPEG

ELU of Panvel Council Area

JPEG, Tiff

Nodal Plan of New panvel East West

AUTOCAD

Nodal Plan of Kalundre

AUTOCAD

Nodal Plan of Kalamboli

AUTOCAD

Nodal Plan of Kamothe

AUTOCAD

Nodal Plan of Kharghar

AUTOCAD

Plan of Taloja MIDC

JPEG

Sanctioned Development Plans of 11 villages handed over by MMRDA

JPEG

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10 11 12 13 14 15 16

Revenue Maps of 11 villages handed over by MMRDA Draft Mumbai Metropolitan Regional Plan

AUTOCAD

Navi Mumbai Development Plan of CIDCO

JPEG

Proposed Landuse - Draft Mumbai Metropolitan Regional Plan 2016-36

PDF

Panvel Municipal Corporation Map Showing Villages Google Earth Map showing PMC Boundary

AUTOCAD

Preliminary location of village maps (with Survey No.) on Google Earth Map.

AUTOCAD

JPEG

AUTOCAD

2. CIDCO Area Sample OC plans ( Plans of around 13,000 structures )

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3. Sample format for Data available from CIDCO ( Around 13000 records in excel format) SR.NO

PLOT DESCRIPTION

SECTOR

NODE

OWNER NAME

O.C DATE

Remarks

O.C NO.

4. Sample format for data available from MSEB ( Around 3 lakh records in excel format) SR.NO

AREA

CONSUMER NO

CONSUMER NAME

CONSUMER ADDRESS

CONSUMER CATEGORY (COMMERCIAL/RESIDENTIAL/ INDUSTRIAL/AGRICULTURAL/ PUBLIC SERVICES/ ADVERTISEMT HOARDING/ STREET LIGHTS/ TEMP CONNECTION)

5. Collection of Revenue Records • The Bidder shall collect all revenue records from revenue department. The record shall be properly decoded, digitized and bring it to a proper scale. • The revenue record converted in digital format shall then be superimposed on Satellite imagery. • The official fees for these records shall not be borne by the Bidder. • The bidder shall collect all the property records and verify the correctness of area with respect to revenue record. • The bidder shall attach the information to each of the building and shall prepare the same on GIS platform as per the use of the structure. The bidder shall incorporate the land use details of the vacant pockets of land in the above GIS format. • The bidder shall prepare entire land use data on the vector base map ready to use in GIS format as per requirement of PMC. The bidder shall also prepare the summary sheet with respect to the data collected along with its thematic area breakup: various types of charts, mentioning the salient feature of each of the category of the land use within the allotted area.

b. Availability of Satellite Imagery •

PMC shall provide the bidder with Satellite imagery which is DG 30 cm ortho ready 4 Band bundle arch data. On supply of satellite imagery by PMC, the Bidder will verify the correctness of the imagery and data with truth data of field. Page 35 of 173

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The imagery that does not confirm to the correctness must be reported and returned within one week. Only the supplied imagery must be used for the preparation of Base Maps. Use of data from alternative online sources such as Google Earth / Google Maps is strictly prohibited as this is strictly against the usage policies of the respective services.



The Bidder will be solely liable for any legality and any such deviations will lead to disqualification of the Bidder.

c. Post processing of Satellite Imagery •

To correct various geometric anomalies in raw satellite imagery, Ground Control Points (GCP) collected through Differential Global Positioning System (DGPS) survey will be used for Geo referencing of the imagery. The Bidder shall carry out Geo Referencing and geo–rectification, of data on WGS- 84 with projection on UTM to bring the image in usable format.



The Bidder shall also ortho-correct the geo-referenced imageries by creating DEMs from contours. (if required). For the DGPS Survey, GCPs should be selected at well-defined sharp points both on the ground and on imagery. Sketch, coordinate both in latitude, longitude and Easting, Northing of GCP’s including GPS observation and adjustment data should be provided to PMC for necessary approval.



The horizontal accuracy of the GCPs should be 0.1-0.2 meters.



The Bidder shall make sure that the pair of GCP’s to be established is collected at every 2 km (depending upon the size and shape of the Municipal Corporation Boundary) and these should be evenly distributed over the PMC City area. The Bidder shall make sure that while taking DGPS survey all positions fixes must use at least four satellites.



The Bidder shall also do a mosaicking of the image tiles which are geo-referenced and orthorectified (if required). The mosaics shall be verified once by the PMC officials before proceeding for base map creation. 10% of GCPs will be randomly selected as sample for the accuracy.



If the incorrectness in accuracy found in any sample, the entire work of GCPs shall be rejected and it shall be required to rework. In case of already rectified geo referenced satellite imagery this process may not be required.



PMC may involve any 3rd party agency like MRSAC to verify delivered output/data. The Bidder shall have to rectify the outputs as per the suggestions/inputs provided by the 3rd party appointed by PMC.

d. Base Map Preparation and Digitization • •



The final output of the bidder is to develop a detailed GIS Base map on a scale of 1:1,000 for Entire PMC area in stereo mode and the accuracy requirements are as per the SOI standards as directed by Corporation. Bidder may undertake the base map creation activity at PMC premises, bidder has to bring all the required IT and Non- IT infrastructure for undertaking this activity. In such case, PMC will only provide raw power and empty room. Post the processing of the satellite imagery by removing the geometric anomalies (if any), the Bidder shall prepare a suitable Grid and projection for PMC area. This is essential for proper

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representation of graphical data and location related unique IDs for each property, which shall form part of GIS for the spatial analysis. •

The digitization process shall include vector creation, Symbol creation, layering, edge matching, topological integrity, and data base linking and QA/QC.



The digitization of satellite image in preparation of base map to include all the features available in the satellite map like Buildings, Vacant Plots, Roads, Bridges, Railway Tracks, Parks, Gardens, Stadiums, Slums, Traffic Squares, Water Bodies (River, Lake, Pond, Drainage, Canal etc), Over Head Tanks, etc.



While doing the digitization, a special care of data correctness to be taken like no overshoots / undershoots, proper layering, proper symbology etc.



The Bidder shall also integrate information of Municipal area boundary, zone, ward and tax zone boundaries and unauthorized properties and any other layers as provided by PMC as layers within the base map.



The digital map data should be GIS compatible. All the respective attribute information for different layers shall be formatted to make it spatially ready.



The attribute database shall be attached to the respective spatial layers based on common Unique-id. Proper QC/QA process shall be followed at each step of Geo-referencing of Satellite data, Interpretation of Satellite data and during finalization of different layers.



The bidder shall also collect the available maps and secondary data from Panvel Municipal Corporation which will form a part of the spatial database. Each map object should be defined uniquely by its feature code and symbology (point, line, and polygon) and should be approved by PMC.



Demonstration on digital map production line, producing digital base map using any of the digital mapping system should be made by the bidder to the PMC.



The method to be adopted for digitization shall confirm as per the standards discussed below: i. Minimum mapable unit on Maps: 1 mm on scale ii. Location accuracy in GIS: 1 mm on scale iii. Minimum spatial unit in GIS: 2 mm on scale iv. Registration Error threshold in GIS: 0.25 mm on scale v. Coordinate movement/Weed tolerance: 0.25 mm on scale

3.2 Geo-enabled Door to door Survey, Base Map Updation and ELU Preparation The Geo enabled household survey shall consist of two components: Page 37 of 173

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a. Revenue survey for all taxable properties (For all properties excluding Panvel council area) b. Demographic Survey for ELU purpose (For all properties including Panvel council area) The bidder has to undertake Household survey & geo tagging for all the properties using a handheld device under the jurisdiction of Panvel Municipal Corporation and validate and update the existing data field available with PMC. The Approximate no. of properties in PMC is around 2 lakhs (excluding Panvel council area). The Geographical Scope of the newly constituted Panvel Municipal Corporation (PMC) now includes area as detailed out below: Sr. No.

Village Name

From Panvel Municipal Council Panvel municipal council From MMRDA Adivali Dhansar Turbhe Karvale Bk Nagzari Ghot Koynavele Taloje Majkur Pisarve Rohinjan Bid From CIDCO Sanctioned DP 18 Villages from Navi Mumbai Project of CIDCO. Owe, Kharghar, Kamothe, Taloje Pachnand , Kalundre , Devicha Pada, Chal, Navde, Tondhare, Pendhar, Kalamboli, Roadpali, Khidukpada , Padghe, Walavli , Pale Khurd , Tembhode, Asudgaon Total

Area (Ha)

Population ( As per 2011 census)

363

180,020

412.44 332.00 145.35 206.80 87.00 131.00 187.48 239.86 216.08 198.66 113.61

771 1881 673 1403 883 3341 1337 2026 1179 4020 118

8729.72

312,249

11,000 (110 sq.km approx.)

509,901

a. Tablet/Mobile based Household Survey •

The bidder shall carry out the survey using a survey application which shall run on a hand held device with internet connectivity.



The bidder shall provide android based surveyor mobile application module which can be installed on any GPS enabled handheld device with good accuracy for effective and real time geo-enabled property ground-truth survey. Page 38 of 173

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All the costs related to developing survey application and arranging required no. of hand held devices shall be solely borne by the bidder.



The Handheld device to be used for Physical Survey/Ground Truthing Survey should have minimum specifications as mentioned below:      

1 GB RAM 2 MP camera with geo-tagging facility to capture image and shoot video Device may have provision to capture biometric information and linkage with aadhar data Inbuilt Internet/ Wi-Fi connectivity OS - Android OS Touch screen



The bidder shall develop the application as per the requirements of Panvel Municipal Corporation (PMC) which can be further enhanced as per the requirement during the project duration.



Detailed specifications of the survey application are as follows: i. ii. iii. iv.

v.

vi.

vii.

viii. ix.

x.

Surveyor application should be a geo-enabled mobile application with a Map interface and should access the geo-spatial maps and available property tax data in the field. The application shall also have facility of online and offline synchronization. Surveyor application should have provision for data entry in the survey form (As specified by PMC) for every property by clicking it on the map. In case of Multi story properties and Apartments, surveyor application should create parent and child relationship for entering survey information for each unit in a separate survey form. Surveyor application should generate a unique property identification number (UPIN) for every property captured from Survey. The UPIN shall be designed in a way so that the previous UPIN is maintained in case of property subdivision/consolidation. Surveyor application should have ability to attach photograph which should be geotagged and geo-controlled with timestamp. The photograph capture should not be allowed beyond particular distance (in Mtrs) and this distance should be configurable. Application should restrict the feature for ‘upload photograph facility from gallery’ so that Surveyor has to click the property photograph on the field within allowed proximity from the property. The handheld device must have a capability to capture the Latitude and Longitude of the surveyed property to ensure that the data is captured at the actual location. Surveyor should be provided very user friendly map based dashboard which can directly take surveyor to its current location as soon as logs in. The surrounding buildings should provide clear distinction on map between works done, work not done and work in progress for surveyors benefit. The distinction of properties should be configurable which can be decided by PMC about indicators like outlines and color. Page 39 of 173

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xi.

xii.

xiii. xiv. xv. xvi. xvii. xviii.

• •







As surveyor completes field level data entry he should be able to submit details from field which can updated in near to real time in centralized geo-database of property tax software. Surveyor should be able to work on properties only within its specified and allocated area and not on the properties outside the specified area. Surveyor should be able get intimation of rejected properties (by office users in the workflow) through map based interface and should to re-survey those properties. Surveyor should also be able to search properties by giving property number Provision for new property addition spatially and non-spatially. Provision for Property Ground Truthing Provision for other Asset layers Ground Truthing Map Navigation facilities Application may have provision for QR code scanning.

The application shall also have facility of online and office synchronization. The household survey & tagging of properties has to be carried out in Zone wise manner. The bidder shall perform door-to-door property tax survey using Surveyor module and handheld Survey devices within the jurisdiction of PMC. The surveyor team leaders, data analysts, etc. shall process collected Data, undertake necessary Quality Assurance (QA) and Quality Checking (QC) activities and remove errors, if any. After the QA/QC the data should be pushed into the database and integrated with base map. These door-to-door surveys will be planned Zone/ward wise and in consultation with PMC officials such that a notice could be published in the newspapers and other media sources by PMC before start of survey in each Planned zone/ward so that surveyors gets full cooperation from the property owners/occupiers. In cases, wherever the property Owner refuses to co-operate with the bidder for data collection, the bidder shall flag the same in the data collection form indicating the specific reason like “Nonco-operation by Occupier” with date(s) of visit.



This survey activity will include physical survey of each and every property/vacant land and capturing relevant information based on the parameters specified by PMC.



The bidder should ensure that the survey devices are GPS enabled and fulfills the requirements of PMC.



The survey           

should include following properties but not limited to: Residential Commercial Industrial Institutional Education Recreational Government Institutions and Government Departments (both Central & State) Vacant plots or buildings Complexes Hospitals Societies Trusts Page 40 of 173

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In addition to the above mentioned properties, properties dedicated to public use or exempted from property tax should also be surveyed and details shall be captured by the bidder.



For properties with multiple floors/units, a unit wise assessment shall be performed along with remarks and each unit will be considered as a property. Geo-tagging will be performed through the surveyor module for all the assessed properties, mobile towers on the building, water connection details, legal, illegal status, etc. post capturing as per PMC guidelines.



Bidder may be required to confirm on the area of the property and other related parameters and identify any available delta in the area of the property under survey.



Also the bidder through the survey shall provide information on property mapped in GIS but not available in the property tax department assessment data and can be considered as unassessed properties. Similarly properties on field but not mapped in GIS shall also be mapped by bidders GIS mapping team.

b. Survey Methodology and Pilot based approach Within first 45 days from date of commencement of this assignment, a pilot project for area of 100 Ha/10% of area as decided by PMC shall be carried out by the bidder including survey, creation of base map, household survey with all the attributes, geo tagging the information & demonstrating successful working of the surveys towards working for taxation and land use map creation. The property tax information is to be captured for three entities as below: a. Buildings. b. Building / buildings with land. c. Only land. Detailed guidelines for the property tax survey for each of these entities are described as below: a. Buildings The typologies of different buildings are given as below: i) ii) iii) iv) v) vi) vii)

High-rise residential building – G + 14 to G + 27 & above. Multistory residential building – G + 4 to G + 14. Walkup residential Apartments – G + 1 to G + 4. Individual residential Plots – G to G + 2. Houses in gaothans. Government offices / commercial buildings. (Hotels, Malls, Offices etc.) Institutional buildings – Hospitals, education buildings, religious buildings & other institutional buildings. viii) Industrial buildings. ix) Warehousing buildings x) Other utility buildings •

Such organized building data in terms of land use, layout plan, plot numbers, plot area for the CIDCO, MIDC developed area is available in PMC & will be given to the successful bidder. For the buildings / properties (about 41000) within the Panvel Council Area, the Page 41 of 173

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• •

property survey was carried out in 2015-2016 & data pertaining to ownership, property no, zones, carpet areas will be handed over in soft & hard copies to the successful bidder. The above two categories of CIDCO + MIDC & Panvel Council Area approximately covers 90% of the built up properties within the PMC area. Copies of occupancy plans with occupancy certificates for the properties in CIDCO + MIDC area will be made available to the successful bidders as a secondary data for the purpose of property tax survey. For these properties since the survey numbers have been converted into plot numbers & sectors with all the attached data, there is no need to make separate vacant land survey.

b. Building / buildings with land.



For the lands within 11 villages & CIDCO undeveloped areas, since the plotting has not been carried out, it is essential to correctly map buildings along with its survey number boundaries with the help of correct superimposition of cadastral data on the satellite imagery & its subsequent verification on ground. The other property data in terms of ownership of lands, sub-division, use of the property, authorized/ approved or unauthorized etc., will have to be ascertained by the bidder. Necessary revenue records like gut books, TILR, sub-division plans, latest 7/12 records etc., should be procured by the successful bidder from the respective revenue authorities. The official fees for availing such revenue records will be reimbursed/ paid by the PMC.

c. Only land.



For the lands within 11 villages & CIDCO undeveloped areas, which are completely vacant, needs to be correctly identified on satellite imagery/base map with its survey number boundaries with the help of correct superimposition of cadastral data on the satellite imagery & its subsequent verification on ground. The other property data in terms of ownership lands sub-division, use of the property, will have to be ascertained by the bidder. Necessary revenue records like gut books, TILR, sub-division plans, latest 7/12 records etc., should be procured by the successful bidder from the respective revenue authorities. The official fees for availing such revenue records will be reimbursed/ paid by the PMC.

Ease in carrying out property survey in multi- dwelling buildings:



As can be roughly estimated, more than 70% properties are in the form of CIDCO constructed housing schemes & multi-storey buildings developed by Developers on CIDCO allotted plots. All the drawings of such development will be made available by PMC which will be given to the successful bidder. Computation of carpet area of each property can be first done from such drawings & verified on site. In multi storey apartments, since every floor is repeated, there is no need to take internal measurement of apartments on each floor unless there is a deviation or encroachments which rarely happens in multistory RCC buildings. However

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ownership & other demographic details are to be captured by visiting each apartment in the building.



Most of the apartments are organized in the form of either Co-operative housing societies/Apartment owners association having its office & clerk of works having all the documents & computerized data of the owners of the apartments. Surveys can be done faster with the help of such societies. PMC will write to the office bearers of all such associations for full cooperation for the survey.



For defining precise household survey requirement for different areas, zones have identified within the 110 sq Km area on the Goggle Earth map. Soft copy of the map is attached to this RFP document. 

Zone-A: CIDCO Developed area



Zone-B: Gaothan and adjoining development/ unauthorized development in CIDCO area & Gaothan area from 11 villages outside CIDCO.



Zone-C: MIDC Industrial area at Taloje.



Zone-D: Area under 11 villages



Zone-E: Area under Panvel Municipal Corporation.

Plotting and Numbering of Plot and Building (structure): •

Each property and each dwelling unit within it will be provided with a unique GIS identification number (a unique Property Identification Number, UPIN) based upon a pre-agreed codification system. As soon as the property mapping and numbering of one ward has been completed, the survey teams will begin the survey in the same area. The exercise must enable compatibility with the house hold survey database which will assign a unique household number linked to the property number.



These maps will enable spatial referencing of unique identification number given to the properties and plan the survey more systematically. This would further provide a spatial dimension to the tax records through linking of House Hold survey database (in excel, access or sql format only) with the property map for analysis purpose in GIS.

c. Ground Truthing: •

Bidders shall execute ground truthing of each and every property existing on the ground and simultaneously shall mark the new structure which is not depicted from the satellite imagery. Page 43 of 173

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The bidder shall conduct a detailed property survey to collect information on total built up area/Carpet area, area on ground floor and verification of total taxable area with floor wise structure and usage detail for each property as per the suggested format and its database generation and integration with Base Map.



Features which cannot be captured because of obstructions in imagery should be collected using ground survey methods and incorporated in to the final base map.



Bidders shall collect the following information of each and every new/existing property from the field under Property Assessment Survey. This is an indicative list and the final list will be decided in consultation with PMC officials.

Sr. No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28.

Building Attributes GIS ID Old Pt No PT_Tax_Ward_No New Property No Building Name Owner Name Property/holding Address Construction Type Property Usage –Resi / Comm/ Mixed Occupancy status - rented /self-occupied/mix Plinth Area Room details Carpet/Built up Area No of Floors Zone No Year of Construction and age of the property in Months Authorized / Un-Authorized Mobile Tower Y /N Electric Consumer No Water Meter Y / N Water Consumer No No of Connections Connection Type Resi/Comm. Property Holder Name Sub Lessee Name Survey No/ City_Survey_No/Block No Digital photograph of each property within the municipal boundary and its linking with respective property/holdings database In case of Multi-storey Building (Commercial complex/Apartments) following information shall be also collected

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29.

• • • • • • • • •

Apartment/Building Name Total No. of Property

• • • • • •

License Status – Yes/No Firm/Shop/Industry Owner Name and address

Lift Facility Total built up area Total number of floors excluding ground floor Total open space area Status of different facility like lift, power backup, parking, fire fighting Total no. of residential and non-residential holdings

Source of water in the building In case of Commercial/Industrial following additional information shall be also collected • Firm/Shop/Industry Name

License status and license no. Shop area License validity date Business/Industry type

d. Minimum documents to be collected for Property (Indicative) • • • • •

Adhaar Card Electricity Bill Property Tax receipt (If available) Measurement sketch Photos

e. Quality Check and Survey Data Validation: •

Information captured from geo-enabled survey will be audited by PMC/3rd party agency. Bidder should provide a pre-defined process for QA/QC to ensure correctness and completeness of information captured from the survey.



Data collected from survey shall be audited at multiple levels such as parameter level, entry level and database entry level based on the guidelines and shall be consistent with the PMC standards. PMC will setup a war room and designate Tax Inspectors/officers to do survey data validation through assessment module on day to day basis.



PMC shall review and monitor periodically the work and also shall carry out random sampling, data and process quality checks.

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f. Validation and preparation of final updated Base Map with existing Land Use: •

The bidder shall prepare a final base map in the scale of 1:500 and make available map service incorporating the data collected, processed and digitized in their Property Tax Information Platform.



The base maps will be prepared in various layers for ease of operation in GIS. During the survey if there is any change in status of administrative boundaries (like Corporation boundary, ward boundary, tax zone, circle) Parcel, Buildings etc. it should be updated in the Base Map.



The details of the various layers (indicative and not exhaustive) to be part of the final base map are given as below and in the Annexures. Layer and data structures can be modified depending on the requirements of Panvel Municipal Corporation.: Layers

Map Base Map

Property

Administrative jurisdiction



o o o o o o o o o o o o o o o o o o o o o o o o o o o

Area of interest boundary DGPS points Main Roads Other important roads Railways Airport Cantonment Important landmarks Water bodies Drains Canals Rivers Municipal area boundary Zone boundary Ward boundary Tax zones Plot and Building (structure) with unique IDs Vacant lands Spatial distribution of slums Building footprint Municipal area boundary Zone boundary Ward boundary Tax zones Municipal area boundary Zone boundary Ward boundary

Checking and Verification of Property digitized map shall be carried out by PMC. From the base map created by the bidder, 5% of each ward properties will be randomly selected as sample for the accuracy. The deviation between ground and map shall not be more than 0.6 mtrs. of a single line/edge.

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If the incorrectness in accuracy is found in more than 5% of samples, the entire ward will be rejected and bidder shall be required to carry out re-survey and re-digitization of that ward.



The bidder shall ensure and demonstrate to PMC that (a) all plots or buildings are marked on the property layer (including property survey sheets); (b) systematic unique IDs for all plots or buildings are present, (c) data entry of the property survey database in excel and access or sql server format. (d) all activities related to surveys, validation & approval process and final outputs.



The bidder shall be responsible for providing the entire data in standard GIS format and as per the database structure as specified and approved by PMC at the commencement of the project. The bidders shall be responsible for digitizing the property tax & arrears data with property details (including existing property tax number) of available information with PMC.

g. Updation of newly added properties: As per the requirements of PMC, the bidder shall be responsible to keep data updated on on-going basis and also shall be responsible to carry out the survey as and when required by PMC. The Cost for additional survey shall be paid on actual basis as per the rate proposed by the Bidder in the financial proposal which shall be valid till the project completion period.

h. Process /Methodology for preparation of ELU: a. Categorization: The 110.0 sq. km area falling within the jurisdiction of PMC can be categorized as below : i) Area / development falling within Navi Mumbai Project developed by CIDCO. ii) Area falling within erstwhile Panvel Municipal Council area. iii) Area falling within Navi Mumbai SEZ area. iv) Area falling within Taloje MIDC industrial area & other 2 industrial estates. v) Area falling within 11 villages transferred from MMRDA to PMC. b. Details of processes / methodology to be followed for the above categories of area:

i.

Area / development falling within Navi Mumbai Project developed by CIDCO. •



This area primarily includes nodes/small townships developed by CIDCO, namely, Kharghar, Kamothe, Kalamboli & New Panvel, Taloje, Navade. Detailed layout plans showing development status with land use analysis certified by CIDCO is available with PMC. Same will be handed over to the selected bidder. Besides developed nodes, CIDCO area includes large scale entities like vacant land under hills slopes, creeks, wet lands with mangroves along the creeks, villages with gaothans & large open lands not developed by CIDCO. For these features, the land uses are to be captured from the satellite imagery to be provided by PMC. Land use for the structures in the CIDCO villages which will be captured during property surveys need to be dovetailed while preparing the land use analysis. Page 47 of 173

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ii.

Area falling within erstwhile Panvel Municipal Council area. Existing land use survey for the erstwhile Panvel Municipal Council area (3.63 sq. km) was carried out in 2015. Same will be provided to the successful bidder for its incorporation in the final land use for the PMC area.

iii.

Area falling within Navi Mumbai SEZ area. About 3.64 sq. km area falls within Navi Mumbai SEZ which is an independent special planning authority. This area is not yet developed by NMSEZ. There is no need to carry out any land use survey or property survey within this area. This entire area shall be shown in the existing land use as NMSEZ.

iv.

Area falling within Taloje MIDC industrial area & other 2 industrial estates. The detailed layout plans of these industrial areas are available with PMC & same will be given to the selected bidder for computation of land use analysis.

v.

Area falling within 11 villages transferred from MMRDA to PMC. •



About 20.39 sq. km area incorporating 11 villages which were earlier part of Ambarnath, Kulgaon-Badalapur sanctioned development plan, mainly exhibit sporadic development along the National Highway. Five big rental housing schemes are under construction in village Rohinjan for which the detailed layout plans are available. Barring villages along the national highway, there are no built up structures/development, except the existing Gaothan. The property survey in this area will define land use of the buildings. There are large warehousing buildings, mostly unauthorized, have been cropped up along the national highway. Land use of the open lands/ fields are to be categorized as fallow lands, dense tree plantation, water bodies, quarries, agricultural land etc.

c. Collection of demographic data of all the properties. Existing Land use exercise shall include capturing demographic characteristics of the residential & vacant land properly owners & their families. For this purpose a questionnaire is prepared which will be filled by the property owner/occupier. This needs to be filled & signed by the owner/tenant electronically. The analysis of this demographic information is to be carried out by the successful bidder. d. Capturing physical & social infrastructure data within PMC area. •



The data regarding physical infrastructure like roads, railways, water supply lines, Public water tanks, Sewage treatment plants, MSEB substations, sewage lines, storm water drains/channels etc is to be collected /marked on the ELU base maps for the computation of land use percentages. Data pertaining to CIDCO, MIDC & Panvel council area (About 80% of the area is available with PMC & same will be shared with the successful bidder. Similarly, information about the social amenities including playground, gardens, social facilities & amenities of the CIDCO, MIDC & Panvel council area is available with PMC & same will be shared with the successful bidder.

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i.

Preparation of geo referenced Existing Land Use Map and Data Analysis

The bidder shall prepare an existing land use Map, covering detail analysis of the land use as well as other amenities and facilities existing in the PMC area. The bidder shall visit and record the information of each of the buildings, vacant land parcels and the premise of specific use such as residential, commercial, industrial, public-semipublic, crematorium, dispensaries, hospitals, schools, high schools, colleges, banks, malls, market places, religious places, heritages buildings/premises, Natural sanctuary, Landscape, manmade heritage etc. along with buildings/ premises of all the government, PMC or other authorities & fill up the information in appropriate tables attached herewith, and indicate the use on the base maps and capture all details described in the Table and schema provided in Annexure I. The work shall be executed according to the specification and good standard of practice necessary to fulfill the objectives of the Existing Land Use map and report strictly as per instruction and to the satisfaction of the PMC. Contents of the Existing Land use Plan & inventories of the information to be collected & analyzed is given below. It shall be divided into essential and desirable contents during inception stage based on mutual agreement.

1. Location and Regional Setting A. Location and Regional Setting B. History and Growth of PMC C. Planning History of PMC

2. Topography and Climatology A. B. C. D.

Geographical Setting and Topography Wind Wind velocity and density (all year around) Temperature Rainfall i. Number of rainy days ii. Frequency of heavy rainfall

3. Demography and Economic Base A. Demographic Characteristics (last five decades) i. Structure of population ii. Distribution of Population iii. Occupational Structure iv. Functional classification of population. B. Working Population and Sectorial Composition C. Literacy Rate

4. Existing Land Use A. Geo referenced Base Map Page 49 of 173

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B. Existing Survey C. Existing Land use - Data and Analysis Developed area --- Ha. i. Residential ii. Commercial iii. Industrial and Warehousing (separately) iv. Public Semi-public v. Public Utility vi. Traffic And Transportation vii. Garden, Playgrounds, Recreational Total of Developed area – Ha. D. Undeveloped Area --- Ha. i. Agriculture ii. Jirayat iii. Bagayat iv. Horticulture v. outcrops E. Water Bodies i. Natural Water bodies a. Rivers, (Red / Blue lines) b. Nalla, (Red / Blue lines) c. Ponds, d. Lakes, ii. Anthropogenic Water bodies a. Dams /Reservoirs (Red / Blue lines) b. Percolation tanks (Red / Blue lines) c. K.T. Weirs d. Farm ponds e. Water soil conservation micro structures f. Wells / Hand pumps F. Vacant/ Barren lands G. Mining and Quarry lands H. Forest I. Hill Top & Hill Slope J. Mangroves K. Khajar lands i. Total of undeveloped area --- Ha. ii. Total Area (developed + undeveloped) --- Ha.

5. Housing, Infrastructure and Community Facility A. Household Size, type, condition, density and Related Data B. Health care Facilities (all classes) C. Amenities and Community Facilities i. Recreation and Entertainment facilities ii. Cremation and Burial grounds

6. Traffic and Transportation

A. Connectivity and Different Modes of Transport B. Road Network (All class) (Bus stands and Depots and Parking sites) Page 50 of 173

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C. D. E. F. G. H. I. J. K. L.

Railway (Railway routes, stations, goods yards, etc) Airways (airport and air traffic) Waterways Goods Hub Passenger Hubs (Public/ Private) Important traffic junction Traffic congestion points Parking areas Rickshaw, taxi stands Truck parking areas

7. Commercial and Industrial Land Uses

A. Commercial Land use (Weekly Markets/ Malls etc.) & shopping on ground floor. No. of shops, offices etc B. Industrial Land use (All class) C. Govt/semi govt offices

8. Public Semi Public A. B. C. D. E.

Education (Primary/Secondary/High School/Colleges) Dispensaries/ Hospitals Religious structures Public institutions / Charitable instututions Community centres

9. Public Utilites and Services Availability of Water in PMC A. B. C. D.

Water supply – All classes Drainage & Sewerage (Storm and natural) Solid Waste Disposal and Management. Power supply and Electricity i. Electrical distribution a. Power distribution center b. High Tension Lines c. Low Tension Lines E. Fire Brigades F. Religious Places (all class) G. Natural sanctuary, Landscape, manmade heritage, Ancient and historical monuments, etc. The bidder shall include all above anthropogenic and natural attributes and geo reference them in the Existing Land Use map. The bidder shall submit the data collection work in the format as per Annexure I.

j. Other activities needs to be undertaken during the Survey Door-to-Door House hold survey shall be divided into following three stages: Page 51 of 173

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1. Pre-enumeration Stage • • • • •

• •



2.

Enumeration Stage • • • • • •

• • •



3.

Appointment of DEO/Surveyors and Supervisors – preferably shall be from same locality so that he is aware about the area. All DEO/Surveyors shall be provided with Appointment Letters, Uniform, Cap and I Card. Design for Uniform, Cap and I Card shall be approved by PMC. Training of DEO/Supervisor and officials of PMC Supervisor shall be seating at PMC Office along with his team for ensuring quality of the data collected, coordination and supervision of survey work. Before start of the survey in the field, supervisor shall conduct IEC activity in locality in coordination with PMC. Necessary notice shall be displayed in Society office detailing time and date of survey, name and contact numbers of DEO/Surveyors and Supervisor. Training of DEO/Supervisor and officials of PMC. Instruction Manual/Help documents shall be made available to DEO/Surveyors and Supervisor in online and offline mode. During survey DEO/surveyors shall carry Enumeration KIT along with him/her which shall consist of items fully charged tablet, waterproof bag, ball pen, Ink Pad (if thumb impression is to be obtained on Self Declaration), Acknowledgement slips, permanent marker, acknowledgement receipt book etc. The Successful Bidder(s) shall set up centralized mechanism by using which authenticity of DEO/Surveyor and supervisors can be verified.



GIS based application, with preloaded questionnaires shall be made available on tablet to each DEO/Surveyors (Bilingual application) Instruction Manual for DEO/Surveyor, Instruction Manual for Supervisor, layout Map and other stationary items shall be provided. DEO/Surveyor shall make door-to-door visit each day and, collect biometric (if possible) of family head/owner/ respondent which shall be validated by UIDAI. Collect/Scan documents as required and prepare a separate file for each structure. Take photo, take video, take measurements of property. Survey application shall be made available in online and offline mode. When connectivity is not present at least survey questions can be completed. Data shall be synced once DEO/Surveyor gets the connectivity. Random check shall be done by Supervisor and officer appointed by PMC Quality Control of the data collected – e.g. Quality of Photos/Video captured, correctness of the document collected The bidder shall make provisions to share various system generated MIS reports on a daily or weekly basis to PMC or as and when required like no. of surveyors on field, no. of properties surveyed, data entered in GIS etc. The MAC ID of Tablet/Mobile should be integrated with the reporting system. The surveyors shall give a system generated acknowledgement to the owners/ Society Secretaries as applicable for the data fed in the system and take their signatures/video as a proof that the survey has been indeed done and data is correct. Post Enumeration Stage Processing of data in PTIMS and publication of draft and final assessment list shall be made available. Page 52 of 173

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The Bidder shall integrate existing MIS data available at PMC with proposed PTIMS application and Update the base map with Property Survey data.

3.3 MIS-GIS integrated Web Application and Property Tax Information System Implementation •

• •



• •





The bidder should develop a web based GIS application for PMC. This application will cater to the viewing, analysing, & utilizing the Geographic Information needs of the different departments of PMC. This should also play a role of decision support system for PMC departments for which the field information and geographic data plays a vital role. PMC shall use a GIS platform to support web based GIS application as well as desktop based GIS for smooth editing of GIS data. The GIS platform shall be provided by PMC. Following are the details of the approximate usage of the proposed GIS application:  Maximum No. of users on Intranet simultaneously viewing spatial data – 25 (may expand to around 200 in future)  Maximum No. of users on Intranet simultaneously editing spatial data – 10  Maximum No. of users on Internet simultaneously viewing spatial data through PMC web portal – 100 ( may expand to around 500 in future) The Web GIS system envisioned as a confederated system of data provider and users with a centralized coordination function supplied by PMC. The proposed Web GIS should be cloud based system with wide variety of data streaming directly from user departments to citizens. The Web GIS application will play a key role in system integration and ensuring standardization of spatial and non-spatial data. The selected bidder is expected to follow the Agile process for the development of the GIS application. After each stage of module development, feedback from PMC shall be taken and improvisations shall be done. The selected bidder shall estimate the development efforts for the application development based on a COTS platform for GIS which shall be provided by PMC. The details of the Technology to be used should be shared as per the format given in section 7.6. Proposed/Developed GIS Application software should follow National Spatial Data Infrastructure (NSDI) Meta standards and should be compatible with National Urban Information System (NUIS) Scheme.

Need Assessment (As-Is) Study •

• •

The Bidder shall undertake review of current practices, procedures, existing spatial and nonspatial data, future data needs and requirements for the implementation of GIS Web Application and PTIMS at PMC. The needs assessment study of property tax system should be conducted through close consultation with the concerned municipal officials PMC currently uses a Property Assessment Module which the bidder is expected to study in detail. The Bidder will produce the ‘As-Is Process’ document which would include all systems, procedures, workflow processes related to property tax system currently followed by property tax department in PMC. Bidder should also undertake a detailed review of workflow processes of updation of assessment list, demand registers and billing & collection system in PMC. Consultants shall also identify all potential users who will be using the developed GIS-PTIMS application.

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• •

The completeness and discrepancies of property tax data (spatial and non-spatial) from both the computerized as well as the manual system also needs to be checked. Bidder shall conduct the training needs assessment which shall include a category wise list of PMC staff to be trained.

System Design (To-Be) Study • •

• •



While designing the system, the Bidder shall identify certain tasks that can be done more efficiently or effectively using MIS and GIS technology. The Bidder shall prepare a detailed system design including all required workflow processes for updation of demand registers, billing & collection, and regular updation of GIS database and GIS applications to support property tax system. The bidder shall present the detailed system design and proposed workflow processes to concerned key stakeholders of PMC The bidder shall define systematic automatic unique numbering system for properties which needs to be established and followed for numbering the properties in a logical sequence in close consultation with PMC officials. The document (“To Be”) should also give the complete architecture of the proposed GISPTIMS implementation.

Development of Web based GIS system The bidder shall design, develop and deploy the application as per the below given requirements.

a. Web GIS requirements: • • • •

• •

Layer and data security – it shall have a provision to configure user level access to data and layers. Shall be compatible for accessibility from any device (i.e. Mobile, Tablet and Laptop), Standard Operating Systems and Internet Browsers. Should support One-Web functionality Shall have provision for flow of information and/or integration with future applications ( indicative) such as:  Property Tax management system  Building Plan Approval System  Enterprise Resource Planning (ERP)  Supervisory Control and Data Acquisition (SCADA)  Any other Municipal eGovernance Application or Technology like LiDAR/Drone It shall be a single window application to visualize MIS and GIS data on the same platform. It shall be have User Management component for defining user roles to control the access of tools and database as per PMC’s requirement. Page 54 of 173

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• • • • •





• •

• •

It shall have a provision to perform Quality Control activity on the data collected from the field before storing on the parent database server. It shall have provision to generate custom reports. The total of number reports and types shall be finalized during System Requirement study phase. It shall have Dashboard with custom charts for PMC Senior Officials for monitoring and analysis of the data. It shall have a provision to store audit trail of user activities performed on the application. The application hosting, hardware and related software are not part of the current scope of this RFP, However, the Bidder should share the expected server sizing required for hosting the application for 3 years as per Section 7.6. Direct integration will be sole responsibility of bidder, creating an integration approach through integration service bus for message delivery, services based on standards such as SOAP, HTTP and WCS. The integration service bus should be designed to promote high throughput, compatibility, flexibility and scalability. Specific functionalities need to be configured for data retrieval from Web-GIS. Data sent from external applications should leverage integration framework and direct database calls. Should provide a simple and easy to manage integration architecture for all external applications and should have functionalities to check for integrity and validity of data during import & export. System should be able to toggle between Web-GIS and external applications. A common dashboard page should help to navigate between GIS and external applications. A user should be able to view the maps and attribute data (in limited form) from external applications as well as from the Web GIS window and perform basic functionalities of external applications through the web-GIS window and vice-versa. The design shall be decomposed to responsive HTML’s which will be compatible with the latest version of browser & all smart devices. The browsers supported would be Internet Explorer 9 and above, Latest version of Chrome, Mozilla & Safari.



The application is expected to realign and fit to the smart mobile devices (iPad, iPhone, Android etc.).

• • •





Should be multilingual and at least deploy in English & Marathi languages. The Solution should be compatible with various open standards and technologies and should not restrict PMC in using the Solution data for any other applications Data Portal to manage Meta data and links to static documents and databases. Based on National Data Sharing and Accessibility Policy (NDSAP) dated 17 March 2012, India’s open Government data platform. A unified API for data upload, search, and queries within datasets. The Enterprise Web GIS Engine supporting the mapping gallery shall provide options for creating desired maps, charts with advanced data analytic function, support device independent infographics and interactive 2D and 3D maps with customized reports Comprehensive Platform as a Service (PAAS) – The Mapping gallery hosted on the enterprise Web GIS Map Engine shall offer modular components viz. Content Management System, Data Management System, Sensor Data analytics, Community/Events Management System supporting Semantic Web standards using RDF Page 55 of 173

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Standardization and Interoperability – The Enterprise Web GIS Map engine shall be OGC (Open Geospatial Consortium) and SWE (sensor Web Enablement) compliant.



A reference list of the minimum industry standards which the system components should adhere to is mentioned below. Please note this list is not exhaustive. Further, the bidder while developing the Application shall take cognizance of the technicalities of the WebPortal, SSDG and e-forms framework and any other guidelines issued in this regard by the Government.

S. No. 1.

Component Document Management System

Standards CMIS, WebDAV, ODMA

2.

SOAP, HTTP/HTTPS

8.

Information Access/ Transfer protocols Interoperability Portal Development Document encryption Information Security Operational Integrity & Security Management Operation

9.

Application

Open Standard

10.

Service Management

ISO 20000 specifications or latest

11.

Project Documentation

IEEE/ISO Specifications for documentation

12.

Data Standards

All-important data entities should be in line with standards published by DeiTY. These can be accessed at http://egovstandards.gov.in.

13.

Localization Standards

Localization standards, like Font standards are notified, and available at the DeITY website. All Applications should comply with these standards to ensure common look and feel.

14.

JNNURM and MoUD Guidelines

For implementation of Modules

3. 4. 5. 6. 7.

Web Services, Open Standards W3C Specifications PKCS specification ISO 27001 certified System ISO 17799 certified System ISO 9001 Certified

b. Functional Requirements of Web-GIS Application: The Enterprise Web GIS applications shall mainly cover the following core and basic functionalities: I. II.

User Creation and Security Management Map Browsing Module

III. Data Editing Module a.

Point Page 56 of 173

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b.

Line

c.

Polygon

IV. Data Analysis Module

V.

a.

Buffer

b.

Spatial Overlay

Application Interface

VI. Citizen Location Services VII. Generating Reports VIII. Help File Creation IX. Thematic Mapping (On the fly)

User Creation and Security Management •

This is a cloud based Module that will facilitate to create, delete & modify different Enterprise GIS Users within PMC. This Module will facilitate to create, delete & modify Users. This module defines requirements for the administration, configuration, and operation of the Enterprise Map Engine.



This module will be accessible only to System Administrator while all other modules/sub modules should be accessible to individual users based on the access rights provided to them by System Admin a) Create Application Interface b) Create admin right and grant suitable viewing/data editing rights c) Monitor access rights to user departments d) Maintains Application Security e) Maintain Interface with PMC Internal Departments to resolve technical issues f)

Should allow Active Directory, LDAP, or other security source

g) Should allow administrator to configure security to map service, layer and attribute levels h) Should allow group-based security policies i)

Should not require opening of any special protocols for connecting the user client to the web/application server used by the package. All communication should be on HTTP or HTTPs.

j)

The Successful Bidder should suggest firewalls that natively support all protocols required between the various servers (database, application and web) in the package. No special configuration should be required to configure the firewall. Page 57 of 173

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k) Application users should not have direct access to the database. l)

Any changes to data should be recorded in a separate table and should be stamped with the identity of the user/program and the date / time of the creation/change.

m) Should be possible to audit users at the form level, user level, application module level and at the organizational role level. n) Should provide reports on user activity based on the role and the application that was used. o) The system should support configurable password policies including;

▪ Password expiry ▪ Password complexity ▪ Password history and reuse policy ▪ Forced password change on first log on ▪ Capability of self-service reset of passwords in case of forgotten passwords or locked accounts. p)

Should support security system with a full-fledged Role Based Access Control (RBAC) model

Map Browsing This module should mainly comprise of the basic map navigation tools and the most essential tools for identification of features and attributes. Following are some of the map browsing functionalities I.

Zoom in: The user will be able to select a particular portion of the map by drawing a rectangle on the map specifying the extent into which the map will be zoomed in to see the features more closely and in more detail.

II.

Zoom out: The user will be able to select a particular portion of the map by drawing a rectangle or just clicking on the map to see the map at a smaller scale.

III.

Full view (Full Extent): The user can view the map in full extent after zooming in or zooming out at different scales

IV.

Pan: The user will be given an option to pan the map, which will be possible if the entire map is not fitting into the screen, i.e., after the user has zoomed in to the map at a certain extent.

V. VI. VII.

Identify: The user will be able to view attribute information of the feature of interest. Find: User can key in the desired area and the application will highlight the area on the map. Measure distance/area: Two options will be provided to the user. The user will be able to measure the area and to measure the distance Page 58 of 173

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VIII.

Refresh Map: All the selected features of the active map layer will be cleared of the selection, by using this tool.

IX. X. XI. XII.

Select Feature: User will be able to select the features of active map layer Clear selection: User will be able to clear selection that is there on map Activity indicator: Display notification while map/ data is being processed Scale input box: allow user to enter representative fraction scale for dynamic services - For cached services, scale box should contain dropdown menu of available cache scales (levels of detail)

XIII.

Show/ hide co-ordinates : Show/hide mouse coordinates

XIV.

Print: The map can be printed in its current extent as viewed in the map window. The user would be presented with a layout for printing

XV.

Descriptive Map Information Tool: When the mouse cursor hovers over each map feature, information should be shown based on the feature's attributes. Functionality should be available for all feature classes; should be able to display a combination of attributes and should not limit the number of features that can be included with the map tool. It should allow user to turned on and off as needed.

Event Based Triggers This module should interface with real time systems and can connect with virtually any type of streaming data feed and transform your GIS applications into frontline decision applications. This module should have following features: 1. Ability to connect to Data Stream: Connectors for common data streams including in-vehicle GPS devices, mobile devices, and social media providers. 2. Process and Filter Real-Time Data: Detect and focus on the most important events, locations, and thresholds of operations without interruption. (data transmission without latency) Should be able to accommodate multiple streams of data flowing continuously through filters and processing steps that you define. (live event route mapping) 3. Monitor Assets: Track most valuable assets on a map. Should be able to track dynamic assets that are constantly changing location (such as vehicles), or stationary assets, such as weather and environmental monitoring stations. 4. Respond to Events in Real Time: When locations change or specified criteria are met, automatically and simultaneously send alerts to key personnel, update the map, append the database, and interact with other enterprise systems. Alerts can be sent across multiple channels, such as e-mails, texts, and instant messages.(Command and Control Function, alert generation) Page 59 of 173

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Data Editing and Auto Data Conversion module This module will provide the data editing capabilities including new data addition and existing data updation for geographical features and its attributes. This module will provide user to edit GIS Features. However, for a bulk data editing, PMC shall use Desktop GIS facility, since web based data editing of large database may cause data corruption. Following are the steps for editing any features through Web GISi. Add Features This module will provide user to add point, line, and polygon along with its attributes. New features added will by default take Unique ID besides certain other attributes like State, City, PIN. For Ex: Adding a new building polygon feature along with attributes whenever a new building or construction takes place at selected location. ii. Delete Features This module will provide user to delete features. For Ex: Deleting the feature along with its attributes for a building polygon feature. iii. Move Features This module will allow user to move features. For Ex: Moving a building polygon feature along with its attributes to a new location. iv. Modify Features This module will provide user to reshape and modify features and associated attributes. For Ex: Modifying the shape as well as altering the attributes of a building polygon feature. v. Select Feature to Edit This will provide user to select features for editing as well as for viewing. It could be done by the following steps, • Feature Locate by Manual Browsing • Feature Locate by Entering Lat and Long • Feature Location by search criteria. vi. Identify Feature to Edit

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This will provide user with a tool to view data of a feature to be edited on clicking or selecting it. vii. Save Feature Data This will provide user to save geographic feature data and attribute editing done. viii. Versioning support This module should allow multiple editors to alter the same data in an enterprise or workgroup database without applying locks or duplicating data. This will help different departments or users to edit the data without disturbing the default version. Users will be able to view the changes after reconciling and posting them to an ancestor version.

Search Module Should allow users to search features by both pre-configured and dynamic based on unique values as follows;





Search by Ward,



Search by area,



Search by Plot/ CTS Number,



Search by Building Number,



Search by Sector,



Search by UPID, Aadhar etc.

Should allow user to run the custom queries on-the-fly and save those queries for shared future use



Should allow user to run spatial query on multiple layers with spatial operators



Should also allow for a buffer to be applied to the search criteria allowing for features within a certain distance of the query feature to be selected.



Should have a tool allowing users to search and zoom to a location based on GPS coordinates



Should have facility to run combination of attribute & spatial query



Should have facility to auto-complete text boxes based on either feature attributes or linked records

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Distance and Area Measurements Should have distance measurements tool to allow user to measure the length of irregular shaped



lines •

Should have area measurements tool to allow user to measure irregular shaped polygons



Measurements should be shown using the metric and the imperial system. The ability to snap to the edge or nodes of the feature being measured is desirable.

Analysis Module •

This module comprise of analytical tools such as spatial overlay, buffer analysis to generate results. This module will also provide geo-processing functions that will be finalized at the time of SRS stage.

Integration with Other Applications •

Should allow PMC to easily integrate other municipal applications/modules planned in the future like Water management, ERP, SCADA, Building plan, CCTV etc.

Thematic Mapping •

Should allow user to generate various thematic maps based on the attribute information available in native databases or through join table feature.

Visualization of Temporal Data •

Should have facility to visualize time aware layers



Should allow user to add temporal data layer on-the-fly

Printing •

Should have ability to print maps to a printer/plotter with the selection of paper size (A2, A1, A0, Letter, Tabloid etc.) and page orientation (landscape or portrait)



Should have print preview option



Should be able to handle and process any redlining / markups of the map.



Should have ability to export the map to a standard image format (BMP, TIF, JPEG and PDF file)

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Should have a variety of templates must be available which allow the user to add a custom map title and to decide which map elements (north arrow, scale bar, overview map, legend, etc.) will be visible.



Print date and time should be automatically added to output at application runtime



Legend should be automatically adjusted based layers displayed in print area

Redlining Capabilities •

The system should allow users to draw simple shapes (point, line, rectangle, polygon and circle) and add text to make annotations and markups to the map that must be printable. It shall allow the user to provide supplemental information on the map.



Should allow user to set the redlining display style based on the following specification: Line: color, style, transparency and width. Rectangle, circle, and polygon: fill color, fill opacity, outline style, outline color and outline width.

Add Map Layers •

Should allow user to add GIS map layers



Added new map layer should be overlaid on the existing map

Hyperlinks •

Should have ability to hyperlink to document, images, avi files and PDF files with the feature’s attribute

Emailing •

Should allow user to Email map as an attachment

Reporting •

Should provide predefined report templates



Should allow user to create custom reports using SQL query interface and save those reports for shared future use



Should allow user to generate reports on selected features



Should be able track the history of reports a user has performed. Page 63 of 173

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Should be able to export reports into PDF and MS Excel



Should allow use to select different date ranges to view report information



Should allow user to print reports

Web-Editing •

Support role based multi-user editing access and editing work flows.



Should



create/delete/edit/upload through Web-GIS application



Should allow administrator to Accept/Reject the changes made and a log should be created for the

allow

authenticated

user to validate spatial feature

same.



Should have easy-to-use map editing tools



Should allow user to divide the polygon or polyline



Should allow user to amalgamate the two or multiple polygons or polylines



Should allow administrator to configure the edit/view security at the level of feature attribute

Select Feature •

Should be able to select features by clicking on or by drawing a polygon around the feature



Should allow user to generate URL for current view extents, visible layers, and active selection



Should allow user to email the generated URL



Should allow user to export data into KML/KMZ and Shapefile

Bookmarks •

User should be able to save a map view and be able to return to that exact view at a later date.



Should have ability to email the current view extents, visible layers, and active selection in the form of image

Application Error Reporting •

Should allow user to report errors, with a screen capture, back to the PMC GIS Coordinator

Performance Dashboard •

Should provide easy-to-understand, easy-to-use reports that use appropriate infographics (Charts) to present key indicators from the GIS database, to provide overall performance information to the PMC senior officials and decision makers.



Should have a GIS-enabled real-time dashboard to display dynamic charts & graphs Page 64 of 173

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Mobility/In-Field Usage •

Should allow remote access on Mobile & Tablet devices



Should allow offline viewing and data updating capabilities and should allow data to be synced with the database once the device is online.



Should have ability to configure security to assure that only authorized persons are allowed to sign in



Should have redlining capability. Capability to Capture the boundary of the surveyed location with the co-ordinates



Should allow capturing the Geo-Tagged and time stamped pictures



Should allow user to edit map feature and attribute details and save those changes in their user profile



Should allow user to post the edited map feature and attribute changes to Map Server of a versioned GIS database



Should allow authenticated user to validate spatial (along with relevant attribute information) feature create/delete/edit/upload through Mobile device



Should support One-Web functionality

The results of the mobile/ in-field service should be integrated with the workflow of the Enterprise Web GIS System.

Mobile based workflows Should have support for Mobile based workflows. Web based GIS workflows should be accessible on mobile devices by using the same URL. All functionalities or specific functionalities from the web should be available in mobile devices as per business requirement. Mobile based workflows should be accessible through browsers on Android & iOS platform with variable screen size. (Device agnostic)

Online Help Should have online help files and user manual of Property tax Information Management system with GIS usage examples for the end user.

Application Deployment • • •

Shall support n-Tier architecture consisting of a database, an application server (and/or web server) and a browser. Shall not be required to be installed any software on the browser client. All functionality should be supported using a standard browser. All functionalities shall use a common integrated application platform suite to provide ease of management and to avoid compatibility issues. Page 65 of 173

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Scalability The architecture should be highly scalable and capable of delivering high- performance in varied field conditions.

Portability Any COTS products used should provide tools for exporting & importing data using open standards.

Extendibility Extendibility refers the ability to add new functionality without requiring major changes to the existing code. The proposed application should be extendible to adopt following changes with minimal or no changes to existing code:

 Significant growth of the content  Providing new functionality or feature or service Maintainability All the applications shall have ease of replacement of modular units and Visible or audio indicators to indicate operational status i.e. Alarm, Non Operational & Operational

Usability It is envisaged that the system shall be hosted on Cloud on behalf of PMC. Users are expected to log in from remote locations through a web-based interface (preferably W3C complaint), and be able to append data from the server to display in the form of thematic maps and reports.

c. Web based Property Tax Information System: Note: The W eb Based P roperty Tax system m ay or m ay not be required. How ever, the Bidder is ex pected to quote for the sam e based on the requirem ent given under. •

The bidder is responsible for successfully integrating the geo tagged data with the GIS platform and establishing the same on the GIS platform & to confirm generation of tax assessment memos, notices, receipts and various periodic reports as per the requirement of the Corporation.



The bidder shall Design, Develop and Implement Property Tax Information System for PMC. Broad requirements of the solutions to be provided by the Bidder for the design, development and implementation of the GIS System as given below. This means that the Bidder still has to exercise his due diligence to gather the requirements through meetings or interviews with users to finalize the requirements, on commencement of the project. All detailed parameters shall be included in the SRS document, which falls under the scope of the Successful Bidder during the pre-implementation phase.

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PMC currently uses a Property Assessment Module where in the property bills are generated and has provision for online payment. The bidder is expected to study the module in detail and if required should integrate the existing module/data with the proposed system.



The Property Tax Information System shall consist of following indicative components but not limited to: 1. 2. 3. 4.

Property Tax assessment module Property Tax Collection module Property Tax Analytics module Citizen Services module



The bidder shall also carry out Payment, SMS and email Gateway integration with the Property Tax application



The overall indicative scope of work includes the following activities to be carried out by the bidder: 1. Bidder shall provide entire property tax assessment module which will support PMC specific approval workflows for property assessment. Automate entire property tax assessment processes so that minimum manual intervention will be necessary to handle functions like Assessment, Special Notice Generation, Demand, Billing, Collection, etc. 2. Bidder shall provide Agent Mobile module for field level property tax collection which will help in tax collection from citizen by visiting the properties 3. Bidder shall provide Citizen Services Module which will be a single window dashboard for providing access to citizen to various property details and to avail online services 4. Bidder should provide Analytics module which can help PMC administrators at different levels to generate reports as per their needs. This module should generate user friendly and advanced geo-spatial reports / dashboards for administrators to keep track of Survey Completion, Assessment progress and Tax collection details 5. Bidder should provide latest map service for PMC 6. Provide single window access to citizen to view their property details anytime and from any device. Also, enable them to pay property tax online, self-assessment and avail other property tax assessment related facilities online 7. Improve tax assessment process by surveyor mobile app which can be used by the surveyors appointed by PMC to capture every property information from the field in a geo-enabled environment and generate special notice in near to real time. 8. Improve tax collection process by adding agent mobile app which can be used by the agents appointed by PMC to visit every property and collect tax on the field and generate tax collection receipt on the spot. 9. Training of PMC staff and Documentation

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d. Property Tax Assessment module: The Selected bidder shall provide web based geo-enabled Property Assessment Module which will have following indicative functionalities and features but not limited to: 1. It should provide Configurable Approval Workflow – It should be multi-level, configurable and sequential approval workflow which will be finalized by PMC. The property tax assessment should not complete before completing these approvals at all levels. 2. Provision for viewing photo and property details on map 3. It should allow Office level data entry to complete assessment form. The field level property details should be configurable as PMC will decide which fields should be captured by surveyor and which fields should be provided by office user. 4. Different levels in hierarchy should be able to do specific activities which should be configurable 5. It should provide Configurable automated RV or CV calculation engine, without manual intervention and also should have ability to do property taxation on capital value basis. 6. Provision for tax bill calculation for assessed properties 7. Provision of automatic Special notice generation 8. It should have workflows for activities like Objection and Hearing for citizen complaints 9. It should capture historical data log for any changes done in case of properties. In case of work in progress, the user should get option to view WIP property assessment details or earlier version of property assessment details. 10. It should provide Dashboards for all the users with provision for Alerts and configurable monitoring of all levels in hierarchy 11. It should support Bilingual data capturing. It should provide configurable language selection as primary language as Marathi and secondary as English or vice versa. 12. It should support Property Deactivation service 13. Data entry forms for property addition, modification, and reassessment and transfer which are connected to unique spatial IDs. 14. Workflows to approve and reject the property assessment by various users in the workflow 15. Bill Generation & Batch Printing 16. Maintaining Tax Demand Register 17. Automatic Special Notice Generation for properties for which assessment is completed and approved at all levels of hierarchy. 18. Historical data log of all properties

e. Property Tax Collection module: The Collection module should provide three independent applications for maximum tax collection. It should offer following application 1. Web based Counter Collection application – Used by collection counter personnel (staff appointed by PMC) when citizens visit the counter for tax payment 2. Mobile Agent App – Used by Collection Agents (appointed by PMC) by visiting citizens for tax Collection 3. Online payment facility for citizen – Used by citizens to pay tax online Property tax Collection module shall have the following indicative functionalities but not limited to: 1. Provision for tax payment through Tax Collection counter 2. Provision for Agents to collect tax by visiting citizens 3. Citizens can view property online and verify by visualizing property photo and can also check property tax 4. Online property tax payment provision for citizens Page 68 of 173

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5. 6. 7. 8. 9.

Daily collection reports for Counter collection, Agent Collection and Online collection Cheque reconciliations reports Tax Payment Receipt Generation Provision for Rebate calculations, Penalties Facility to cancel receipt for failed online payments or reposting of receipts after validation of payments

f. Property Tax Analytics module: The bidder shall provide advanced analytics modules which can help PMC at City, Zone and Division Level. Following is the indicative list of the analytics reports which administrator should be able to generate. There should also be a user defined analytics report generation tool which should be very user friendly. This should be a self-responsive, device independent application and can be used on any devices like Tabs, I-pads, Laptop, Desktops etc. and have real time access to centralized geo-database of property tax for analytics reports generation. 1. Assessment Register 2. Tax Collection Report 3. Property Type 4. Property Age 5. Property Usage 6. Property Construction Type 7. Property Authorization status 8. Property Assessment Details 9. Property Tax Demand, Collection and Outstanding 10. Property Tax Defaulters 11. Status of billing, demand notices and warrants issued to individual properties 12. Overview of Status of Current Demand (different tax ranges) 13. Overview of Status of Tax Arrears (dues) – (different tax ranges) 14. Status of the tax collection to be shown through GIS thematic mapping (overview of where the taxes have been paid or not being paid) 15. Overview of Property Tax Ranges over the entire town 16. Access Comprehensive Information (with photograph) of each Property

g. Citizen services module: The bidder shall provide web based geo-enabled citizen Module which will provide following indicative online facilities to the citizens but not limited to: 1. Citizen Services module should provide a dashboard which will help the citizen to perform different activities 2. Provision for paying property tax online 3. Provision for downloading Special Notice until its relevance ends 4. Provision for downloading historical Property Tax Bills 5. Provision for Raising Objection 6. Provision for getting Hearing details 7. Ability to view assessment record and self-assessment 8. Provision for raising request for property ownership transfer 9. Provision for text SMS broadcasting to registered citizens for demand, payments, notices. 10. Map Navigation facilities 11. Search Tool Page 69 of 173

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The bidder shall be responsible for billing and collection process (i.e. printing of bills, demand notices, receipts, posting etc.) only after the “approval of demand registers” by the PMC. This would include: a. The billing and collection shall be done by the bidder along with concerned municipal staff during the project implementation phase (i.e. phase I). b. The billing and collection would be done by the trained PMC staff with technical support from the bidder during phase II (i.e. handholding and maintenance support). The Bidder must ensure that the PMC staff is fully trained to operate the billing, collection and GIS applications of GIS-PTIMS. The GIS-PTIMS applications should reflect the actual content of the property tax database at any given time. For example, whenever there is any change in any property tax record, it shall be immediately incorporated into GIS-PTIMS application appropriately.

3.4 User Acceptance Testing (UAT) and Pilot for One ward •

The primary goal of Acceptance Testing is to ensure that the proposed GIS System meets requirements, standards, and specifications as set out in this RFP and as needed to achieve the desired outcomes. The Bidder/SI will prepare the UAT criteria document and sample data for UAT, and take approval from PMC, well in advance before start of the UAT process.



For UAT the test cases should be discussed and the test data will have to be formally requested from each of the departmental users to ensure that each of the module user get real time feel of the application. This approach would also help in availing faster acceptance from respective user departments of PMC and their key stakeholders.



PMC reserves it’s right to undertake this exercise of Testing, Acceptance and Certification through a third party.



The basic approach for UAT should ensure that the following are associated with clear and quantifiable metrics for accountability:       

• •

Functional requirements Performance Security Manageability SLA Reporting System Project Documentation Data Quality Review

The Bidder should ensure that the GIS-PTIMS is properly implemented in a sustainable manner at PMC level UAT and demo will involve pilot testing and debugging of the proposed system at one ward, which shall be identified by PMC.

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The bidder shall conduct thorough testing on the GIS-PTIMS - from unit testing to acceptance testing. Testing should be done with artificial test data followed by live test data in one defined pilot ward to demonstrate all functional requirements of the proposed solution. The developed GIS-PTIMS applications will have to be demonstrated and tested at ward level (pilot test run) thoroughly before the system is being fully operationalised in all the wards.

3.5 Training of PMC officials •

• •





• •

The Bidder shall provide module-wise training for all the above mentioned modules as per User Profiles identified by PMC. The Bidder shall also provide hands on training to the end users as per the User Training Plan. The number of participants in the training shall be finalized as per requirements of PMC. Bidder has to train approximately around 25-30 key department users for hands on training regarding the GIS application usage. A detailed training schedule, including the dates, areas to be covered, time and the training literature (to be supplied to PMC) at various stages of the training cycle and feedback for effectiveness will be agreed to by both parties (PMC and the Bidder/SI) during the performance of the Contract. For imparting training; Bidder will have to provide training material, trainer, along with training infrastructure such as Training Rooms, Sitting arrangement, overhead projector, computing infrastructure for the trainees, etc. Training shall be imparted in Marathi and English language as per the requirement of the trainees. The printed manuals and training manuals should also be available in Marathi and English Language. The trainers imparting the training should be well versed in Marathi and English language. Training to be imparted to users: Functional Training: This training would focus on the usage of application software so that the users are aware of all the operations of the application systems, ensuring a smooth run of Citizen Services or Departmental Operations. It would be covered for each of the functional modules like basic GIS data viewing and advanced GIS tools. Administrative Training: This training would focus on the administration of Application Software and Server like GIS database management and would be imparted to the IT Department staff of PMC.

3.6 Application Software Certification Upon successful UAT and prior to the Go Live, the bidder shall undertake testing and certification of the Software by the Standardization Testing and Quality Certification (STQC) Directorate or any other CERT-In empaneled IT Security Auditing Company from functional and security perspective.

3.7

Go-Live and Implementation

Upon completion of above activities, Successful Bidder will have to submit detailed plan for live implementation of the system. Successful Bidder has to ensure that the Application Software is Page 71 of 173

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completely operational as per the requirements in this RFP and all the acceptance tests are successfully concluded as per the satisfaction of PMC or PMC Consultant.

3.8 Documentation The project team shall provide the following documentations in hardcopy as well as soft copies: • • •

Detailed Project Plan with activities, milestones and deadlines Fortnightly and Monthly progress reports Inception Reports, As-Is and To-Be Reports, Design Documents like High Level Software Design document including Software Architecture design, Logical and Physical Database Design etc.  Low Level Software Design document including Programming Logic, Workflows etc.  Complete Source Code with documentation System Requirement Specification (SRS) document containing detailed requirement capture and analysis including functional requirement, Interface Specifications, application security requirements, database model The bidder shall prepare a process document in accordance with the ISO 9001 standard; containing all the process being carried out during the entire tenure of the project and share the same with PMC. Complete set of GIS database of properties Complete source code with required documentation Test Plans and Test cases (including Unit Test Plan, User Acceptance Test (UAT) Plan, Security Test Plan, Load Test Plan) Software Testing Documentation (including details of defects/bugs/errors and their resolution) Training Manuals and literature Systems Administration Manuals Database Administration Manuals Application User manuals Installation Manuals Operational Manuals Maintenance Manuals Escalation Mechanism Exit Management Plan 





• • • • • • • • • • • • •

3.9 Operation and Maintenance a. Once the systems have been commissioned, the Bidder shall maintain the Web GIS and PTIMS application for 3(Three) years on an Onsite-offshore Model. The Bidder shall propose the teams for this along with their roles, job descriptions and profiles. b. The Onsite team (stationed at PMC office) shall preferably consist of 2 resources with minimum 3 years of relevant experience in GIS Software Development and Base map updation. The 2 member onsite support team shall be deployed for a period of 1 year initially post entire project Page 72 of 173

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Go-Live which can be further extended for another 2 years if required. For the offshore Team, the bidder shall deploy resources as deemed necessary to maintain the application SLA’s. c. The team shall perform but not limited to the following activities during O&M period; • Enhancement / modifications with respect to new / enhanced / enriched functionality • Ensure the desired functioning of the Interface / integration • System installation and testing whenever required • Provide technical support on system parameters and requirement of PMC • Any UI/UX change • Provide handholding support and training services as part of the post implementation services, on a scheduled basis as well as on a need basis. • Update the GIS data / Base Map/ services as and when required. • Generate GIS and MIS reports as required, for example: generate reports as required in the day to day operations such as zone wise, ward wise, month wise, year wise tax collection status, defaulters list, property details, etc. d. In case PMC requires any modifications or enhancement in the deployed application, PMC may ask for the services of the bidder’s staff as per the requirement of the Change. This change would form the part of change request management process as per Section 3.16. Bidder will be asked to submit a formal change request note along with the man-month effort estimation and schedule of deployment of resources. Commercial rates specified by the bidder for various categories of resources will be taken as base for reviewing the change request submitted by the bidder. Post the approval of PMC the Change request will be processed and the activity can be completed. e. Any change request would be mutually agreed between the selected bidder and PMC as per the manpower rates mentioned in the RFP. f. At the end of the initial term of 3 years, the Department may continue the services and extend the term of the contract for another 2 years depending upon the performance of the Bidder. However, in case the Department wishes to engage a new Agency for support/maintenance or any other enhancements, the Bidder should give the handover to the new Agency appointed by PMC within a period of 2 months with all necessary documentation and project understanding.

3.10 Cloud Based DC Hosting •



• •

Hosting shall be provided by PMC after the project period of 1 year. Till that time, it is the responsibility of the bidder to host the application on a Cloud platform on a certified Tier III Data Center Situated in India. However, in the event of PMC deciding to discontinue with the Cloud hosting services of the bidder, either during or after the Project Go-Live Period, the bidder will migrate the data and application to SDC or any other CSP/location chosen by PMC and will provide all necessary help to both PMC and the new CSP in doing the same. The Bidder will erase the data after transferring the same. The Bidder should share the expected sizing requirements for a period of 3 years during submission as per section 7.6. The hosting shall include the following: Page 73 of 173

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All compute infrastructure like web servers, application servers, database servers, etc.



Software Licenses (Database, Application, etc.)



SAN storage space



Backup Services (including filesystem and database)



Networking components like high availability switches, routers, firewalls, etc.



Load Balancers



Any other components required for functioning of the proposed solution

Minimum Technical Specifications of DC site •

Cloud Infrastructure should be hosted in a Data Centre (DC) which should be Tier III situated in India and must have been operational for more than 2 years. The certificate should be submitted along with the Bid.



24x7x365 days Network Operation Centre for monitoring and management of systems including database and web server.



The min. uptime of the data center shall be 99.95 % and Cloud Platform availability should be 99.95% uptime. The Cloud platform should have the facility to check online usage reports.



Data Centre should be ISO 27001 with well-planned and structured escalation procedures and operations framework. It should be focused on DC business and strong Managed Services.



The bidder shall Procure, Install, Configure and maintain licensed software required for proper hosting of website with latest anti-virus with all critical updates to be installed in the cloud server.



The bidder shall notify the client for new Cloud server and other system software patch updates; Client / application provider has to test the patches for application compatibility and intimate bidder to roll-out the same. Major patching / update which requires system downtime has to be informed well in advance and should be undertaken only after PMC‘s confirmation. The bidder should provide adequate security framework and infrastructure to ensure the security of the application hosted in DC. Fire wall with IPS, IDS for primary servers should be provisioned. Bidder should provide Monitoring and Managed Services for Cloud infrastructure. The monitoring and managed services should include vCPU, Memory, Storage and Network utilization. Such utilization report should be sent to PMC every quarter. Bidder should have a governance structure in place to report to PMC‘s team on daily/ weekly/ monthly basis and the solution should allow downloading of standard and custom reports on the monitoring status and provide web-based monitoring tools for Website user hits, traffic, bandwidth etc. The firm should provide monitoring alerts on a real-time basis on web based console via SMS and via email for firewall / Bandwidth usage.

• • •



The bidder shall also provide SMS/email based alert for scheduled/unscheduled server downtime and maintenance activities.



Service provider should do 24X7X365 security monitoring of PMC‘s Web GIS application to detect attacks and alert about suspicious events that may lead to breach of security.



Cloud Server Downtime – The Bidder should provide alerts on cloud Server downtime via SMS and Email. System generated monthly downtime reports should also be provided.



Vulnerability testing on a quarterly basis. Reporting of the same on a quarterly basis.



All Security Requirements like HTML/ SQL Injections, application of Stored Procedures etc. should be taken care of. Page 74 of 173

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Note: The Cloud based hosting services m ay or m ay not be required. How ever, the Bidder is ex pected to quote for the sam e based on the requirem ent given under. The Bidder should consider the below sizing requirement for giving the Financial Quote of Cloud Hosting Services: Sr. No. 1. 2. 3. 4. 5. 6.

Description Web Server Map Server Pano Server Database Server Total Additional Storage

Qty.

vCores

vRAM(GB)

1 1 1 1 4

8 8 8 8 32

16 16 16 16 64

vHDD (SSD) 400 GB 400 GB 400 GB 400 GB 1600 GB 3 TB

OS Cent Cent Cent Cent

OS OS OS OS

DB

Postgres

3.11 Deliverables and Outputs The desired indicative deliverables and outputs to be shown and submitted to PMC includes: 1. Satellite Data i. Ortho Rectified satellite data along with GCP files. ii. Soft copies of ortho rectified images in .img/TIFF/ Geo-TIFF and JPEG formats. 2. DGPS Survey Data i. The raw and processed data of the DGPS survey with a photograph of each GCP with monument. ii. A neat sketch of each DGPS point showing the location on A4 size drawing. iii. Photograph showing the location of point captured showing the Unique Nos painted in yellow with Nail placed iv. Complete DGPS survey report 3. Base Map i. ii. iii. iv. v. vi.

Digital data of base map inclusive of all Standard Layers OGC compatible format. Format. It should be compatible with GIS software. Hard copies of suitable scale Ward wise Maps of PMC GEO PDFs of the suitable scale Ward wise base maps depicting all the layers. Photos of Property, documents & Sketch properly integrated on GIS platform depicting all entities to be delivered. Maps on A0 not to scale but covering all the area with displaying the all layers Bidder must submit all the reference data (Hardcopies) used during the base map & property survey update

4. Property Tax Information system i. Surveyor Mobile Module for Android survey devices Page 75 of 173

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ii. iii. iv. v. vi. vii. 5. Other i. ii. iii.

Property Assessment Module Analytics module for Administration Counter Collection Module Agent Mobile Module Citizen Services Module User Manual for all systems Deliverables Surveyed Data in a excel/spread sheet format. Any other files prepared for integration into GIS Latest version of Desktop and Web GIS licenses

3.12 Indicative Contents of the Reports/ Deliverables The desired indicative contents for the various deliverables and reports to be submitted to PMC shall include but not limited to mentioned contents: Sr. No. 1.

Deliverable Inception Report, As-Is, To-Be, SRS

Content Inception Report: • • • • • • • •



Brief of existing situation Review of available data on property tax and GIS Collection of maps available with ULB and other concerned departments Design of unique IDs for each plot / property Detailed work plan Training method & programme QA methods and programme Report of piloting exercise including any changes proposed for questionnaire and survey method. Pilot for Inception phase must cover following components: a. Proposed methods for data verification and quality control b. Database design c. Highlight any changes in Scope & questionnaire to be agreed d. Record of meetings held Any issues arising As Is Report:

• •

review of property tax records with PMC review of processes and work flows (including formats) related to property tax system as per the municipal law Page 76 of 173

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• • •

detailed review of property tax data including existing municipal records (computerised & manual) and property (spatial & non-spatial) data and future data needs review of property numbering system currently followed (in data as well as in GIS) including property photos Current User Workflow Analysis and manpower resources Identify Users related to property tax system To Be Report:

• • • • • 2.

Property Survey Phase Reports



• • • • • • • • • • • • • • 3.

Final Property Survey Report

• •

Documenting workflow processes related to property tax system Capacity building and training requirements Defines modules to be developed for the property tax system Complete architecture of the proposed solution Outlines data maintenance procedures and handholding support. Survey and data entry (including photograph of each property) percentage completed. For pilot stage, it is expected that reconciliation in the high income/ value wards will have been completed. Summary of findings based on completed surveys. QA report Operational Database Status of Validation and updation of base map Status of property tax database updation and base map updation (Attribute data) Options for updating database proposed and selected Staff training Information Any issues Field Survey data (all components) in excel format along with Hyperlink property photographs Report on MIS data analysis Identification of parcels without household survey data Final data outputs after household survey of unsurveyed properties (i.e parcels without household Survey data Report on comparison of household survey data with Municipal MIS data Report on un-assessed & under-assessed properties Final database of all properties. 100 percent survey and data entry (including photograph of each property) completed. Page 77 of 173

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• • • • • • • • • • 4.

Reports related to Development, UAT and of Web GIS and Property Tax Information system Implementation





• • • • • • •

• • 5.

Quarterly Progress reports

• • • • •

Full findings of the survey Results of verification and reconciliation Record of staff trained Creation of records Status of Validation and updation of base map Status of property tax database updation and base map updation (Attribute data) Delivery of Final Base Map incorporating Corrections Digital geo-referenced Base (Property) Map linked with property database in GIS (including customization). Final GIS base map with coverage of all properties linked with the property database All other documents or maps used for producing digital GIS base (property) map Detailed mechanism for capturing data (including consistency and completeness) for updation of assessment list, demand collection registers and GIS data. Spatial and non-spatial data entry, data conversion and data migration required for updation of assessment list, demand & collection registers and GIS database Documentation of Test Results Documentation on Quality Assurance Plan Operational Manuals User Manual (both online and paper copies) Documentation of process adopted for preparation of preliminary assessment list Documentation of process adopted for finalization of Assessment List Report on on exceptions (such as differences in some data (including tax amount) element between the survey and PMC records, mismatching between GIS property layer and corresponding property details and property photographs etc.) Validation of exceptions through field verification with the help of concerned PMC officials Documentation of process adopted for the upation of demand collection registers Support in updation of demand & collection and GIS database Use and maintenance of GIS-PTIMS applications GIS & MIS reports generated on tax collection, etc. Review and updation of GIS property layers on a regular basis List of activities completed in each quarter

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3.13 Project Timelines and Milestones: PMC envisages the completion of the project within a timeframe of 10 months from the date of acceptance of work order. An Indicative Project Timeline has been given below:

T = Date of Acceptance of WO/LOA.

3.13.1 Timelines for Base Map, ELU Map Creation and Household Survey Sr. No.

Milestone

Key Deliverables

1.

Submission of Project Implementation Plan

• •

2.

Secondary Data Review, Requirement Gathering and Data Modelling

• • • • • •

3.

Submission of Digital Base Map with Completion of GIS Map layers for 50% of total wards/PMC area

• • • • •

AND

4.

5.

Submission of Property Survey Report for Pilot Submission of Digital Base Map with Completion of GIS Map layers for 100% of total wards/PMC area

• •

AND



Design, Development of Web based MIS-GIS application



Submission of Phase I Property Survey Report: 25% completion of household & land Surveys & 20% completion of data entry/processing/ geo tagging work (including photograph of each property)

• • •

Time Line

Kick Off meeting Project Charter and Project Plan Inception Report SRS/FRS GAP analysis and blueprint DB table structure Data migration and Acceptance methodology Plan Data Conversion, DeDuplication Plan Data Digitization Plan Mobile Survey Application DGPS Survey Property Survey Report for Pilot Area Base map and property maps both in digital form (AutoCad and GIS formats – dwg, dxf & shp) and hard copy prints

T+ 15 days

DGPS Survey Data Base map and property maps both in digital form (AutoCad and GIS formats – dwg, dxf & shp) and hard copy prints Digital copy (GIS format) of GIS Map linked with Property Survey database. Web GIS and Desktop GIS Licenses installation Demo of Web GIS application Property Survey Phase I Report Development/ customization/ configuration and implementation of the web application

T+ 4 months

T+ 1.5 months

T+ 3 months

T+ 5 months

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and data integration with Web GIS completion.



Training and Go-Live of GIS Web Application

Submission of Phase II Property Survey Report: 50% completion of household & land Surveys & 40% completion of data entry/processing/ geo tagging work (including photograph of each property) and data integration with Web GIS completion Submission of Phase III Property Survey Report: 75% completion of household & land Surveys & 65% completion of data entry/processing/ geo tagging work (including photograph of each property) and data integration with Web GIS completion



Base map and property maps both in digital form (AutoCad and GIS formats – dwg, dxf & shp) and hard copy prints Digital copy (GIS format) of GIS Map linked with Property Survey database.

T+6 months

Base map and property maps both in digital form (AutoCad and GIS formats – dwg, dxf & shp) and hard copy prints Digital copy (GIS format) of GIS Map linked with Property Survey database.

T+8 months

Submission of Final Phase IV Property Survey Report: 100% completion of household & land Surveys & 90% completion of data entry/processing/ geo tagging work (including photograph of each property) and data integration with Web GIS completion



Digital copy (GIS format) of GIS Map linked with Property Survey database. Base map and property maps both in digital form (AutoCad and GIS formats – dwg, dxf & shp) and hard copy print Data Analysis Reports for ELU

T+ 9 months

Digital geo-referenced Base (Property) Map linked with property survey database in GIS (including customization). Final GIS base map with coverage of all properties linked with the Property database All final GIS map layers both in digital form (AutoCad and

T+ 10 months

AND Go-Live of Web GIS Application 6.

7.

8.











AND Analysis of Existing Land Use Data 9.

Submission of Digital Property Map with 100% completion of data entry/processing/ geo tagging work (including photograph of each property) and data integration with Web GIS completion AND







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Completion of Existing Land Use Map 10.

Application Support and Maintenance for Web GIS Application for Three years post Go-Live

• •

GIS formats – dwg, dxf & shp formats) and hard copy prints Final ELU Map Quarterly progress reports

Quarterly

3.13.2 Timelines for Property Tax Information System Implementation Sr. No. 1.

Milestone Project Initiation and Requirement Gathering

2.

Development and Customization of Property Tax information system

3.

Data entry, Updation, Migration and Data Modelling

4.

UAT, Security Audit

Key Deliverables • Inception Report • As-Is and To-Be Report • SRS/FRS • Project Charter and Project Plan • Web GIS and Desktop GIS Licenses installation • Development/ customization/ configuration and implementation of the modules • Modification and deployment • Data migration and Acceptance methodology Plan • Data Conversion, DeDuplication Plan • Data Digitization Plan • QA QC report for Digitized, migrated and verified data for modules • Spatial and non-spatial data entry, data conversion and data migration required for updation of assessment list, demand & collection registers and GIS database • Testing Strategy including Test plans and Test cases • Unit, Functional and Integration Testing • Deployment

Time Line T+ 1 month

T+ 3 months

T+ 3.5 months

T+4 months

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RFP for Preparation of GIS Base Map, Existing Land Use Map, Conducting Household Survey using Geo-Spatial Techniques & Development of GIS-based Property Tax information Management System

• 5.

Pilot



6.

Go-Live of Property tax Information system for one Ward



7.

Training and Change management



Go Live of the GIS based Integrated Property tax Information system



8.

• •

• •

9.

Application Support and Maintenance for Property Tax system for Three years post GoLive

• •

Rectifying all UAT bugs/errors Pilot run in one defined ward that includes live testing all features and functions related to updation of assessment list, demand collection registers and GIS integration Actual transactions for features and functions related to updation of assessment list, demand collection registers and GIS integration Documentation on Quality Assurance Plan Operational Manuals User Manual (both online and paper copies) Updated GIS map (property layer) as per the final approved demand collection register Successful run of GIS applications for demand, billing and collection GIS and MIS reports on number of bills issued, collection posting / receipts issued, new properties added Delivery of source code Quarterly progress reports

T+5 months

T+6 months

T+7 months

T+8 months

3 years post project completion

3.14 Payment milestones No advance payment shall be made. T = Date of Acceptance of WO/LOA.

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3.14.1 Payment Milestone for Base Map & ELU Map Creation Sr. No.

Milestone

Time line 1.5

Payment

Penalty /Remarks

10% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “A” 5% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “A”

1% of corresponding milestone value for delay per week or part thereof subject to maximum of 10%

1.

Submission of Inception Report and SRS/FRS by the Bidder

T+ months

2.

Acceptance/Signoff Inception Report SRS/FRS for Web Application by PMC

of and GIS

4 weeks from date of submission

3.

Submission of Completed DGPS survey report and Digital Base Map with Completion of GIS Map layers for 50% of total wards/PMC area

T+ 3 months

10% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “A”

The report shall be deemed accepted, if no feedback is received for more than 4 weeks from the date of submission. 1% of corresponding milestone value for delay per week or part thereof subject to maximum of 10%

AND Submission of Property Survey Report for Pilot 4.

Acceptance/Signoff of Completed DGPS survey report and Digital Base Map with Completion of GIS Map layers for 50% of total wards/PMC area and Property Survey Report for Pilot

4 weeks from date of submission

5% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “A”

The report shall be deemed accepted, if no feedback is received for more than 4 weeks from the date of submission.

5.

Submission of Digital Base Map with Completion of GIS Map layers for 100% of total wards/PMC area

T+ 4 months

1% of corresponding milestone value for delay per week or part thereof subject to maximum of 10%

6.

Successful Demo and Acceptance Web MIS-GIS Application

T+ 4 months

50% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “A” 30% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “C”

1% of corresponding milestone value for delay per week or part thereof subject to maximum of 10% Page 83 of 173

RFP for Preparation of GIS Base Map, Existing Land Use Map, Conducting Household Survey using Geo-Spatial Techniques & Development of GIS-based Property Tax information Management System

7.

Acceptance/Signoff of Digital Base Map with Completion of GIS Map layers for 100% of total wards/PMC area

4 weeks

10% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “A”

8.

UAT and Go-Live of Web GIS application

T+ 5 months

9.

Acceptance/Sign off of Data analysis Reports for ELU

T+9 months

10.

Acceptance/Sign off of Final ELU Map

T+10 months

11.

Application Support and Maintenance Cost for 3 years

3 years post project completion

12.

Remaining 10% payment of Base Map Creation and Updation Cost

3 years post project completion

60% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “C” 30% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “E” 60% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “E” To be paid proportionately on quarterly basis over a period of 3 years as per Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “F” post submission of Final Digital Georeferenced Map To be paid proportionately on quarterly basis over a period of 3 years post submission of Final Digital Georeferenced Map

plus Remaining 10% payment of Web MIS-GIS Application Development Cost plus

The report shall be deemed accepted, if no feedback is received for more than 4 weeks from the date of submission. 1% of corresponding milestone value for delay per week or part thereof subject to maximum of 10% 1% of corresponding milestone value for delay per week or part thereof subject to maximum of 10% 1% of corresponding milestone value for delay per week or part thereof subject to maximum of 10% 1% of Quarterly value for nonsatisfactory Application Support and Maintenance performance subject to maximum of 10%

NA

Remaining 10% payment of ELU Map and Analysis Cost

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RFP for Preparation of GIS Base Map, Existing Land Use Map, Conducting Household Survey using Geo-Spatial Techniques & Development of GIS-based Property Tax information Management System

3.14.2 Payment Milestone for Household Survey The payment shall be made on Monthly basis (from 4th Month onwards) for the actual work undertaken during the particular period only after the positive satisfactory verification report by the PMC’s Official at every stage that is a. Satisfactory 100% field verification of surveyed property data b. Conforming the Quality and correctness of delivered MIS & GIS data of properties The bidder shall submit a monthly property survey status report as per section 3.12 from the start till the end. However, it is to be noted that the entire survey exercise should be completed in T+9 months. Sr. No.

Milestone

Time line

Payment

1.

Payment on Submission of Monthly Property Survey Report Payment on Submission of Property Survey Report On Completion of Survey (no. of properties surveyed) Payment on base map updation (Attribute data) on GIS i.e. completion of data entry/geo tagging work for surveyed properties. Payment on Submission of Final Property Survey Report: 100% Survey and data entry (including photograph of each property) completion.

As applicable

As applicable

Monthly

50% of Monthly Payment Applicable

NA

Monthly

Remaining 50% of Monthly Payment Applicable

NA

T+9 months

As per actuals up to 90% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “B”

Remaining 10% payment

1 year

To be paid proportionately on quarterly basis over a period of 1 year post submission of Final Digital Geo-referenced Map

For any delay, Rs. 5000 per day subject to maximum of 10% of Quoted Price in in ‘B’ of Table 1: Consolidated Cost Summary, Section 8.2.1.1 of this RFP NA

1.a

1.b

2.

3.

Penalty /Remarks As applicable

For Ex.

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Month Name Month 1

No. of properties surveyed in the month 10,000

Rate per Property

Applicable Amount

100

10,00,000

Payment for Month 1 shall be made as follows: Payment on Submission of Property Survey Report Payment on property tax database updation and base map updation for surveyed (10,000 in this case) properties (Attribute data) on GIS

Rs. 5,00,000/Rs. 5,00,000/-

3.14.3 Payment Milestone for Property Tax Information System Sr. No.

Milestone

Time line

Payment

1.

Submission of Inception Report and As-Is Report

T+ 2 months

5% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “D”

2.

Acceptance/Signoff of Inception Report and As-Is Report by PMC

4 weeks from date of submission

5% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “D”

3.

Submission of To-Be Report, SRS and Design documents

T+ 3 months

4.

Acceptance/Signoff of To-Be Report, SRS and Design document

4 weeks from date of submission

5.

Successful Installation and Commissioning of GIS software (Desktop and Web GIS)

T+ 4 months

5% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “D” 5% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “D” NA

Penalty /Remarks 1% of corresponding milestone value for delay per week or part thereof subject to maximum of 10% The report shall be deemed accepted, if no feedback is received for more than 4 weeks from the date of submission. 1% of corresponding milestone value for delay per week or part thereof subject to maximum of 10% The report shall be deemed accepted, if no feedback is received for more than 4 weeks from the date of submission. NA Page 86 of 173

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6.

Successful UAT and Completion of Pilot for one ward for all the modules as per the RFP

T+ 5 months

7.

Successful Go-Live of all modules for one ward for all the modules as per the RFP

T+ 6 months

8.

Training and Go Live of the GIS based Integrated Property tax Information system (Go-Live shall mean when transactions start happening through the system)

T+8 months

9.

Remaining 20% Payment for Property Tax Information System Implementation

30% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “D” 10% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “D” 20% of Quoted Price in Section 8.2.1.1 of this RFP: Consolidated Cost Summary, Pt. “D” To be paid proportionately on quarterly basis over a period of 3 years post successful Go-Live of the property Tax Information system.

1% of corresponding milestone value for delay per week or part thereof subject to maximum of 10% 1% of corresponding milestone value for delay per week or part thereof subject to maximum of 10% 1% of corresponding milestone value for delay per week or part thereof subject to maximum of 10% 1% of Quarterly value for nonsatisfactory Application Support and Maintenance performance subject to maximum of 10%

Note: In case there are delays in any milestones under section 3.14, which are due to reasons beyond the Bidder’s control, the Bidder is required to immediately submit a formal communication to PMC with regards to the reasons of the delay as well as the ways to mitigate the circumstances. PMC at its discretion may grant additional time to complete the contract. The penalty or its waiver will be decided at the sole discretion of PMC.

3.14.4 Payment Terms for Cloud Hosting • • •

Cloud Hosting Charges for 1 year will be paid on quarterly basis at the end of every quarter. The Charges for Hosting shall on be calculated and paid on actual usage basis as per unit rate quoted by the Bidder. The hosting period shall be calculated from Date of start of actual Property Survey Data Upload/Web GIS Go Live, whichever is earlier. Page 87 of 173

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3.15 Manpower requirements The bidder shall be required to deploy a dedicated Project Team for PMC. The Project Team would consist of Top Management and a Core Delivery Team. The Project Manager would head the Project Team for the bidder. Bidder would be required to deploy a GIS expert, Survey Expert, IT Expert etc. and any other resource as deemed necessary to assist the Project. The bidder is required to deploy a Core Delivery Team with adequate manpower for Implementation and Operations & Management of the project. The Core Delivery Team for Implementation Stage shall be responsible for the entire design, development and commissioning of the project till 1 month post Go-Live. Bidder shall ensure team which would be stationed at PMC premises is responsible for smooth implementation and operation of the project. The Dedicated Project Manager would be a single point contact for PMC during the period of the contract and should be present for discussions, important meetings and should act as one point contact for PMC. The min. qualifications of key resources is detailed below.

• • •

• • •

• Sr. No.

Position 1.

Project Manager/ Urban Planner

Minimum Educational Qualification M.Tech (Comp. Sci/IT) or Post graduate in Civil engineering or planning or GIS

Minimum Experience

Relevant Experience

12 years



• •

• 2.

3.

GIS Expert

Property survey expert

Master’s degree or higher in computer science or IT or GIS or geography or planning.

8 years

Any Engineering Graduate or MBA with diploma in

5 years

• • •



Managed at least three projects of similar nature and Project Management of large GIS projects Experience of working on eGovernance projects with govt. clients Experience in the field of GIS based city level planning and town planning/ master planning of an area Fluency in Marathi ,English, and Hindi Managed at least three projects of similar nature Experience of working on eGovernance projects with govt. clients Experience in managing and image processing of high resolution satellite data and development of urban GIS database, GIS based application development and mapping Managed at least 3 projects of surveys of assets in government /ULB sector Page 88 of 173

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RS/GIS or Masters in Geography / Remote sensing/ Geography/Plan ning





• 4.

Database Programmer / MIS Specialist

BE / B.Tech / M.Tech

5 years

• •

• 5.

IT Expert

BE / B.Tech / MCA/M.Tech in computer science/IT

5 years

• •

6.

Database Expert

BE / B.Tech / M.Tech/MCA

5 years



7.

Property Tax Domain Expert

BE / B.Tech / M.Tech/MCA

5 years

• •

8.

Sr. GIS Developer

BE/B.Tech in computer science or related fields

5 years

• • •

9.

Software Developers

BE/B.Tech in computer science or related fields

2 years

• • •

Knowledge of working in urban areas and cities in conducting surveys, GPS technology and carrying out GIS mapping Experience in carrying out survey and familiar with usage of various survey instruments, methods and processes Fluency in Marathi ,English, and Hindi Experience in MIS designing and data analysis for government/ULB projects Experience with RDBMS such as Oracle/SQL/Postgres and interfacing with spatial databases in GIS software Minimum 2 years Spatial Database Expert. Sound understanding of ULB systems Experience of implementing IT integration / enterprise IT projects Experience in the field of GIS and Remote Sensing. Experience in IT out of which minimum 2 years Spatial Database exp./ Data Modelling exp. Managed at least 3 projects for Property Tax Management for government/ULB projects Fluency in Marathi ,English, and Hindi Experience of working on GIS and CADD software Experience in digitization, data conversion and data integration. GIS based IT Software development experience Experience of working on GIS and CADD software Experience in digitization, data conversion and data integration. GIS based IT Software development experience Page 89 of 173

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10.

GIS Analyst/ Operator

11.

CAD Engineer:

12.

Draughtsmen

13.

Surveyors and supervisors (Full Time)

Bachelor’s degree in computer science or related fields BE / B.Tech / MCA/ M.Tech Diploma in Civil

3 years



3 years

CAD experience

3 years



Graduate

2 years



• • •

14.

QA/QC analyst

Graduate

2 years

Experience in development of GIS database and mapping activity

Experience in digitizing city/town maps Previous experience of carrying out similar surveys with government/ULB in urban areas Experience in all types of Topographic survey Fluency in Marathi ,English, and Hindi Sound understanding of survey requirements, operating survey equipment and familiar with survey procedures • QA/QC exp.

Note: Resources mentioned are indicative only. Bidder may add any other resource as deemed necessary for the project.

3.16 Change Request Management The PMC may at any time, give written order to the selected Bidder to make changes for additional functionalities specifically required, but not falling within the general scope of this document. The change order/management procedure will follow the following steps:

• • •

• • •

Any change request proposed by the bidder shall be considered by PMC only when the efforts involved are greater than 10% and less than 25% of the total project cost/ corresponding stage as applicable. Identification and documentation of the requirement for the change - The information related to the initiator, initiation date, Priority of the change will be documented by PMC. Analysis and evaluation of the Change Request : The impact of the change in terms of the estimated effort changed schedule, cost based on the financial Bid and the items impacted will be analyzed and documented by the bidder Approval or Disapproval of the change request: PMC shall approve or disapprove the change requested after discussion with bidder on the impact of the change. Implementation of the change: The change will be implemented in accordance to the agreed cost, effort, and schedule. Verification of the change – The change will be verified by PMC on the implementation of the change request.

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Within maximum of 10 working days of the receipt of such written order, Bidder shall communicate in writing to the PMC the changes if any which may be caused to the delivery schedule, costs, technology, etc. and the parties shall mutually agree on the same before giving effect to such changes, if the changes requested are outside the scope of Bidder agreed to herein. All changes which may have likely financial implications in terms of the overall cost/time of the project shall be undertaken by the bidder only after securing the express consent of PMC. In the event the consent of PMC is not received within a period of 15 working days from the date of communication of bidder, then the change will not be carried out and same shall be communicated to PMC. The impact of the change in terms of the cost and schedule will be re-estimated and such approval on the new cost and schedule will be taken, if the change is approved after the 15 days. If any of such change causes an increase or decrease in cost of or the time required for bidder’s performance of any provisions under the Agreement, equitable adjustments shall be made in the Agreement Price or Delivery Schedule, or both and the Agreement shall accordingly be amended. Any claims by bidder for adjustment under this must be asserted within 30 (thirty) days from the date of bidder receiving the PMC change order. Any changes in the scope of work shall be finalized with the PMC’s approval. The bidder shall detail out and discuss specific changes in the scope of work with the PMC before incorporating them in the plan of action. Any deviations from the scope of work shall be highlighted at the earliest

4

Service Level Agreement and Incentive The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly define the levels of service to be provided by the successful bidder to PMC for the duration of this contract. However, if the assignment is completed by the bidder before the contract period to the satisfaction of the Corporation, bidder will get monetary incentive which shall be equivalent to 0.2% of the contract value per week. The bidder will indemnify PMC for any direct loss or damage, which may accrue due to deficiency in services. Penalty shall be imposed on the bidder for poor performance / deficiency in services as expected from the bidder as per the SLA terms and conditions. 1. Implementation SLAs: These SLAs will be used to evaluate the timelines for completion of deliverables that are listed in the deliverable and payment schedule of Section 5. 2. Post-Implementation SLAs: These SLAs will be used to evaluate the performance of the services on quarterly basis. 3. Payment to the successful bidder will be impacted by the penalty levied for non-performance as per SLA requirements. 4. The Bidder will get 100% of the Invoice value if the all Required Performance metrics are complied. 5. The Bidder will be imposed a penalty on the payment due in that quarter/delivery milestone for every deviation of the desired levels non-compliance as defined in the SLA matrix.

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4.1 SLA for Project Execution For any delay in implementation of the GIS Application, base map creation as per section 3.13, PMC will charge penalty of @ 1% of the corresponding milestone value per week or part thereof, subject to a maximum of 10% of the component cost. For any delay in Completion of the Door to Door Household Survey as per section 3.13, PMC will charge penalty of Rs. 5000 per day subject to a maximum of 10% of the component cost. Three consecutive quarterly deductions totaling to more than 25 % of the applicable payment for the corresponding quarter will be deemed to be a sufficient condition for termination.

4.2 SLA for Map Creation and Field Survey Sr. No. Parameter

Condition

Penalty

1.

DGPS ground control Should be 4 to 4 to 4 to < =>

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