Crothall Healthcare 2016 Be-A-Star Program Introduction Welcome to the 2016 Crothall Be-A-Star program. The program is divided into three “Star” periods, beginning now and ending July 15, 2016. By meeting all of the Star Achievement criteria and completing all three Stars by their due dates, your team exemplifies the Be-A-Star spirit of ‘going above and beyond’ and may earn recognition via regional or national awards. You may even win the opportunity to attend the Be-A-Star Awards Celebration! Follow the instructions provided to log into the Be-A-Star website to access our Crothall Healthcare Be A-Star Program for 2016. Remember that the BAS login page can be accessed from the Pof1Recognition.com landing page. The website will contain all of the information you need to fulfill your Star Achievements. Please Note: we will NOT be using the Star Tracking system to report Star Achievements. Instead, please look for specific instructions on the two (2) Achievements on which you will be reporting, as listed below.
Supporting materials will include: • A letter from CEO Bobby Kutteh • Stars 1 through 3 Achievements and Resources • Submission instructions for • Star 2, Achievement 1 (Compass in the Community) • Star 3, Achievement 1 (Diversity & Inclusion) • Be-A-Star contact information • Three letter-size Star Tracking Posters, one for each Star • Be-A-Star merchandise you may order for your team
Deadline & Reporting Summary: Star 1, Achievement 1: due 3/15/16. No reporting necessary. Star 2, Achievement 1: due 6/15/16. A link will be provided for you to report on your Compass in the community project. Star 3, Achievement 1: due 7/15/16. A link will be provided for you to report on your DIAC project. Star 3, Achievement 2: due 7/15/16.
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Dear Crothall Healthcare team, Starting in FY16, Crothall will be joining our other Compass sectors and sister company Morrison Healthcare in recognizing our managers and their teams through Be-A-Star (BAS). This system allows our hard-working teams to fulfill their former President’s Council criteria as one (1) of three (3) Stars. The other two (2) Stars will allow managers to first complete requirements for and then enter two well-established Compass competitions: the Five Jewel and Compass in the Community Awards. The theme of this year’s Be-A-Star program is Leading the Field: Greatness Grows Here. While there may be a reference to food in this theme, I think we can all relate to Leadership and Growth for Our People.
I look forward to celebrating our first year of accomplishments and seeing you work toward achieving our new standard of excellence as a “Three-Star Account,” meaning you have completed all of the Achievements laid out in our BAS program! The final wrap up will occur in Period 9 as we look at your financial scorecards. This will be new for most of our Crothall managers—mark your calendars for July 15 and be sure your finances are in order!
There are three levels of awards as a result of completing all three Stars by July 15. You can be honored as a: 1.
Platinum-Plus Account: every team that completes all achievements in the three Stars.
2.
Regional (RVP) BAS Account of the Year: teams that qualify will be ranked and each regional vice president will select one BAS Account of the Year to honor.
3.
BAS Account of the Year: from that pool of Regional (RVP) BAS accounts of the Year, each of five (5) Operating Divisions will select one (1) Account of the Year to attend the Compass Night of Stars in Orlando.
I hope you are as excited as I am about joining other Compass divisions in their competition for excellence. I have every confidence that you are prepared for success and will represent Crothall well in the coming year. Sincerely,
Bobby Kutteh CEO
Due Date: March 15, 2016
Your First Star is all about embracing the new Crothall BAS program. There is only one Achievement you need to perform to introduce the program to your team. For this you will receive automatic credit.
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
There are TWO requirements for Star 1, Achievement 1: 1.
Read the program introduction and Stars 1, 2, and 3 to become familiar with the program.
2.
Conduct your team meeting to introduce the 2016 Be-A-Star Program. a. Read CEO Bobby Kutteh’s letter aloud to your team. b. Print and hang the Star 1 Tracking Poster in a visible location. All three Star Tracking Posters can be downloaded from the Introduction page. Don’t forget to print and hang the new poster for each Star period.
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Due Date: June 15, 2016 Note: Compass in the Community Award Submissions must be submitted by June 24 to Rebecca Monroe. See Award Section for more information. Star Two is all about bringing Crothall to your Community. Please participate in the Compass in the Community activity and report using the linked tool. After you complete the activity, you may want to officially submit an entry into the Compass in the Community contest. Check out the requirements on page 12 of this PDF or go to the Compass in the Community link under the Awards section of the Be-A-Star website.
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Compass in the Community Compass Group recognizes its responsibility to make a positive contribution and impact in our communities through outreach initiatives. This can easily be achieved by leading, participating, or supporting a community outreach project that also contributes to meeting MAP 1, 2 or 3 goals and objectives: ● Partner with your client(s) and customers to lead an outreach project. ● Assist with programs your client and customers are already hosting via in-kind, financial, or volunteer support. ● Collaborate with area Compass Group accounts in facilitating a community action event. ● Individually lead activities to meet a societal need. ● Recognize and aid with associate-initiated community outreach. *If you need help getting started, refer to the Compass in the Community “Ideas and Suggestions” resource document. How to get credit: ● Complete and save the Compass in the Community Form. This form is located on the Be-A-Star website under the Star 2 Achievemnt 1 link. Once complete, send your form to Sector Partner Rebecca. The Purpose of Completing a Compass in the Community Star Achievement is… It demonstrates Compass Group’s value of Responsibility in making positive contributions to the health and well-being of associates, customers, and the communities in which we work and live. These activities can potentially strengthen associate, client, and customer relationships which in turn will result in higher retention levels with all groups. Other positive outcomes include unit organic business growth, opportunities for additional sales with other Compass Group companies, and access to greater supply savings. Note: Consider participating in the optional Compass in the Community North America Awards. Due Date is June 24, 2016. Refer to the “Awards” section and click on the optional ‘Compass in the Community Awards’ link to review the additional guidelines.
CITC Resource Links (found on the Be-A-Star website under the Awards section & click on the Compass in the Community link):
● CITC Star Achievement Form ● CITC Ideas and Suggestions PDF
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Due Date: July 15, 2016 There are two (2) Achievements for Star 3. The Diversity & Inclusion Achievement is the initial step of participating in the FY16 Five Jewel Award. The second will be a Period 9 assessment of your Performance based on your operating divisions' Be-A-Star Regional Account Performance Criteria for Accounts of the Year.
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Diversity & Inclusion Diversity & Inclusion is important to us because of you, our great people. All together we w in. The unique backgrounds, talents, skills and abilities our associates bring to our clients and customers make us the leader in foodservice and support services management. That’s why we want to hear from you, our valued associates, about how you embody diversity & inclusion within your unit or team. How to Get Credit: Simply complete the Diversity & Inclusion form and submit it to Rebecca Monroe at
[email protected] by the Star 3 due date.
Activity: Diversity & Inclusion Training Programs Complete the checklist on the form listing the types of diversity & inclusion training programs your associates have attended, and complete the short description. Star Resource Links: ● Star 3 Form – Diversity & Inclusion ● Diversity page on AltogetherGreat.com ● Diversity page on My Compass ● Diversity & Inclusion Training page on My Compass
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Be-A-Star Regional Account Performance Criteria Deadline: 7.15.16 The following Criteria for Star 3's 2nd Achievement reflect the high performance standards each operating division President expects of their best management teams. Fulfillment of the following criteria in addition to completion of the other Achievements of all three (3) Stars will qualify a team for the Platinum-Plus Account honors and place them in running for Regional and National Be-A-Star Accounts of the Year.
* For this star, fulfillment of Criteria will be reported by your RDO based on your work through Period 9. It is important to get started on completing the Criteria early in your fiscal year. Criteria 1 HCAHPS – EVS only Real-Time HCAHPS score must be 2% or greater than the CMS State Average or show 10% improvement over previous fiscal year. Criteria 2 Standardization Audit – EVS & PT Standardization audit score 95% or better Criteria 3 Annual RDO/Unit Audit RDO/Unit Audit must be 97% or greater Criteria 4 Safety Must achieve unit-specific Safety Targets - credits versus charges Laundry – unit IFR improvement over prior year-end Criteria 5 Client Retention Current FY referral letter (or served as reference account) Laundry GM - 98% client retention (based on budgeted vs. lost revenue) Criteria 6 MCC MCC Activity within account or system Criteria 7
Variance to PBO Budget
Exceed PBIT Budget by 5%
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
This is your opportunity to be recognized for your growth and success this year. Operations that earn all three Stars are Platinum Accounts! Platinum Accounts that also meet the EVS/PT budget requirements are Platinum-Plus Accounts! Platinum Accounts will be rewarded with a certificate of achievement and publication in an internal newsletter. Platinum-Plus accounts will be rewarded with a plaque of achievement and publication in an internal newsletter. Your RDO will rank your account based on your scores for achieving Platinum-Plus Status for EVS or PT managers and Platinum Status for PT, POM, or HTS managers. Those who rise to the top will be eligible for Regional and National Awards. Each regional vice president will select one BAS Platinum-Plus Account for a Regional Award. From that pool, each of five (5) Operating Divisions will select one (1) Account of the Year to win a National Award and to attend the Compass Night of Stars in Orlando. You may choose to participate in two optional Compass Group North America Awards: the Five Jewel Award for Best Compass in the Community North America Awards , and/or the Practices in Diversity & Inclusion . Click on the links in your online Be-A-Star Program to learn more.
Awards Resource Links: ● Be-A-Star Program Awards page ● Optional Compass in the Community National Awards page ● Optional Five Jewel Award page
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Compass in the Community North America Awards (Optional Participation) Due Date: June 24, 2016 Submit To:
Rebecca Monroe
[email protected]
Description of Activity: Giving back to the communities we serve is the right thing to do. Compass Group is proud of the time, energy and financial resources our businesses and associates contribute to help build stronger, healthier communities. The Compass in the Community North America Awards program recognizes those associates and accounts who best demonstrate this guiding principle. How to get credit: 1. Complete the Star Achievement’s Compass in the Community form, a dding a brief essay (maximum 500 words) description of the project should include: ● Community initiative(s) and their goals and objectives ● Level of support from operation/team associates ● Outcome of the project's efforts with information about its effect on outreach recipients, as well as account associates, client(s), customers, and vendors (where applicable) ● Any public acknowledgement received 2. The submission should be exhibited in presentation format. This can be a scrapbook, electronic presentation (such as PowerPoint), or a video* (on CD/DVD or provide link address if posted on web). * Note: Videos can be no longer than 5 minutes in total length and not professionally produced. ● Include documentation of planning, execution and results (pictures, meeting notes, volunteer sign-ups, diagrams and graphs, press releases, newspaper articles, pictures, flyers, thank you notes, etc.). How to Submit: S end your form and submission to your Be-A-star Contact b y Friday, June 24, 2016 (suggested date to all for top selections) . Due Date for Division Entries: E ach program (Canteen, Eurest, Chartwells Schools, Morrison, Corporate, etc.) may send up to three (3) submissions for CITC North America Awards consideration. Chosen submissions for Awards consideration must be received by Summer Baruth, Inclusion Generalist, by Friday, July 15, 2016 . Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Number of Awards: Five One Gold award: $8,000 for charities and attendance at the Compass Night of Stars Celebration! One Silver award: $6,000 for chosen charities Three Bronze awards: $2,000 each for their respective charities Judging Criteria: W inning submissions have the following criteria in common: ● Outreach appeared to be a "way of doing business" ● Activities promoted sustainability for the recipient(s) and/or cause ● Activities made a significant and assessable impact ● Activities promoted team building and there was significant associate involvement ● Collaboration with other Compass and/or non-Compass groups ● Goals of the community activity were clearly defined and focused ● Activities were well-planned, executed and outcome(s) measured and presented The North America Awards judging committee consists of executive officers, managers and at least one representative from a non-profit partner organization. ( It is suggested that divisional judging groups have a similar make-up, though each program can decide how to choose their Awards submissions. ) Award Date: Site Contacts and Managers of winning submissions will be contacted by the mid-August 2016 . CITC Awards Resource Links: ● CITC Star Achievement Form ● CITC Ideas and Suggestions PDF ● CITC Judging Form ● CITC Participation Certificate
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
2016 Five Jewel Award For Best Practices in Diversity & Inclusion (Optional Participation) Submission Due Date: June 30, 2016 Forward to: Rebecca Monroe
[email protected]
Diversity & Inclusion Defined Compass Group believes a diverse and inclusive environment supports innovation and collaboration, and benefits our associates, clients and customers. Diversity is the presence of differences that make each person unique that can be used to differentiate groups and people from one another. There are a number of different dimensions of diversity*, however diversity is simply what makes you…you. Inclusion is the full engagement and development of all associates. Inclusion is what makes our diversity matter. Inclusion fuels creativity, allows us to attract and retain a highly skilled workforce, and helps us to deliver positive business results. Visit A ltogetherGreat.com to learn more about Diversity & Inclusion at Compass Group. *See Dimensions of Diversity diagram
Submission Criteria: Diversity & Inclusion at Work Is there diversity among your team members? Do you leverage that diversity to create a stronger team? Have you created an inclusive workplace environment? If so, we want to hear from you! In your Five Jewel Award submission, highlight aspects of diversity among your associates and describe how you use the power of diversity & inclusion to build a stronger team, deliver great service and drive business results. Create an essay, video or scrapbook that answers the following questions: Participation: 1. How many associates are in your unit(s), department(s) or team? 2. How many associates participated and/or were involved in this diversity & inclusion initiative(s)? Partnering: 3. Did your unit/department/team partner with your client, community agency, non-company group, etc? If so, how?
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Criteria 4. Tell us about your team’s diversity (as defined above). How do you leverage this diversity? How do you create an inclusive workplace? Tell us about a project/solution/activity which demonstrates how you use inclusion to build a stronger team, deliver great service and drive business results. Result 5. What was the result of your project/solution/innovation? Is it transferable? Is it sustainable? Wow Factor 6. Your submission should include a “WOW” factor. A wow factor isn’t limited to the look and feel of your submission’s presentation, but could include a creative project/solution/activity/innovation. NOTE: Submissions must be individual unit or department submissions. Region and division submissions will not be accepted. To qualify for the 2015 Five Jewel Award, you must: ● Step 1: C omplete the Star 3 Diversity & Inclusion achievement. ○ Be sure to complete the Star 3 form. ● Step 2: C omplete the Five Jewel Award activity outlined above. ○ Ensure that all questions are answered and the completion criteria is met. ● Step 3: S ubmit an essay, scrapbook or video following the guidelines below. To submit for award consideration: Along with a copy of your Star 3 Diversity & Inclusion Achievement Form, provide above information in ONE of the below acceptable formats: of no more than 1000 words ● An e ssay ● A scrapbook , digital (i.e. PowerPoint or electronic file) or hard copy, displaying photos, associate testimonials, a summary, etc. ( No longer than 15 pages) ● A video with photos, associate testimonials, a summary, etc. (Not to exceed 5 minutes) ○ THE VIDEO CANNOT BE CREATED AND/OR PRODUCED BY A PROFESSIONAL COMPANY OR ORGANIZATION. YOUR TEAM/UNIT MUST CREATE AND/OR PRODUCE THE VIDEO. IMPORTANT: Your team may only submit one item listed above. Sending more than one will deem the entry ineligible. Five Jewel Resource Links: ● Diversity & Inclusion Star Achievement form ● Mapping Our Way Forward PDF ● Diversity page on AltogetherGreat.com ● Diversity page on MyCompass.com ● Five Jewel Award page on My Compass ( featuring past winners) ● Five Jewel Award Process and Judging Criteria PDF Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Dimensions of Diversity Diversity is the presence of differences that make each person unique that can be used to differentiate groups and people from one another. Many think of gender, race, ethnicity and age when they think of diversity, but there are various dimensions of diversity beyond those that we can see. The following diagram visually depicts this concept quite well: ➢ ➢ ➢ ➢
Primary - makes up our personality Secondary - reflects our lifestyle choices Organizational - represents the roles we chose Cultural - reveals how we’re influenced by our cultural experiences
Remember, no one dimension is more important than the other. All aspects of diversity are important and worth consideration.
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
If you have questions regarding any of the achievements or support materials in your sectors’ Be-A-Star Program, contact your Regional Be-A-Star Champion below. Rebecca Monroe Director of Communications
[email protected]
Your Regional Director of Operations
Note: Be-A-Star Website Address is http://beastar.compass-usa.com See the Website Support section for detailed login instructions.
Your Be-A-Star Program is all in one place on the Be-A-Star website at beastar.compass-usa.com . The Be-A-Star website contains your Crothall Healthcare 2016 Be-A-Star program materials. To log into the Be-A-Star website and access the Crothall Healthcare program, follow these instructions. 1. 2. 3. 4. 5. 6. 7.
Go to the login page: http://beastar.compass-usa.com Click on the ‘Login’ button in the upper right hand corner of the screen Enter Operation Number: CHC001 (C-H-C-zero-zero-1) Enter Password: crothallhc Click on the "GO!" button Click on 'Sector Programs' from the website home page Click on the Crothall Healthcare logo
If you need assistance with the Be-A-Star website, send an email to your Regional Be-A-Star Committee or Be-A-Star Champion. See the Program Support section for a list of contacts.