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Investigaciones Europeas de Dirección y Economía de la Empresa Volume 15, Issue 3, 2009, Pages 135-148 open access
DIMENSIONES DE LA GESTIÓN DEL CONOCIMIENTO Y DE LA GESTIÓN DE LA CALIDAD: UNA REVISIÓN DE LA LITERATURA DIMENSIONS FOR KNOWLEDGE MANAGAMENT AND QUALITY MANAGEMENT: A LITERATURE REVIEW J.J. Tarí Guilló, M. García Fernández Show more https://doi.org/10.1016/S1135-2523(12)60105-1
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Open Access funded by Academia Europea de Dirección y Economía de la Empresa (AEDEM) Under a Creative Commons license
RESUMEN El objetivo de este artículo es identificar las dimensiones de la gestión del conocimiento y de la gestión de la calidad para ayudar a los investigadores a medir en futuros estudios ambos conceptos y su posible influencia en los resultados de la empresa. Para ello, se realiza una revisión de la literatura sobre gestión del conocimiento y gestión de la calidad. Los resultados obtenidos muestran que las dimensiones creación, transferencia y almacenamiento y, aplicación y uso forman parte del concepto gestión del conocimiento. De igual forma, se identifican las dimensiones de la gestión de la calidad (entre otras, liderazgo, gestión de personas y enfoque en el cliente). A partir de esta revisión, el estudio propone dimensiones para su medición.
ABSTRACT The aim of this paper is to identify the dimensions for organisation knowledge and quality management in order to help researchers to measure both terms and their impacts on performance in future studies. A literature review about knowledge management and quality management is carried out to that end. The results of this paper show that the dimensions for knowledge management are the following: creation, transfer and storage, and application and use. Similarly, the dimensions for quality management are identified (amongst others, leadership, people management, and customer focus). According to this review, the paper proposes dimensions to measure both terms.
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PALABRAS CLAVE Aprendizaje organizativo; Gestión del conocimiento; Organización de aprendizaje; Conocimiento organizativo; Gestión de la calidad
KEY WORDS Organisational learning; Knowledge management; Learning organisation; Organisation knowledge; Quality management
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