SAP Solution Manager as a Service SAP offers new service options and many functional innovations with the latest version 7.2 of Solution Manager. Using Solution Manager as a Managed Service means no additional investment in licenses, hardware and maintenance, and can result in significant cost savings in infrastructure, management and operations. Your benefits at a glance: • No CAPEX in infrastructure (hardware, storage, VM) and licenses required • No consulting efforts for the initial installation and configuration of SAP Solution Manager • No requirement for internal resources for management and support • Minimal effort for integration into existing SAP landscape • 7 × 24 availability of SAP Solution Manager system • Fair, attractive and transparent pricing model with no hidden upgrade costs
The following service models are available: • Self-Service Model (Cloud or On-Premise) – Initial deployment of your own copy of SAP Solution Manager from our Cloud Appliance Library. – Platform and SAP system will be provided and managed by ITPC – Your team has full access to the SAP Solution Manager and can use the system based on your requirements – ITPC will manage all system operation and maintenance – Initial cost for deployment, installation and base configuration – Monthly flat fee for services, operations and maintenance • Subscription Model – Access to our shared SAP Solution Manager 7.2 – Platform and SAP system will be provided as a Cloud service and fully managed by ITPC, including system operation and maintenance – No initial costs and no installation or base configuration required – Monthly flat fee for services, operations and maintenance
• Flexible combination of services available
The following deployment options are supported for the subscription model:
On Premise
Hybrid
Cloud
SAP Solution Manager as a Service With the SAP Solution Manager as a Service we provide the following standard services included in the monthly subscription fee: Services
Self-Service Model
Subscription Model
Service Desk SAP System Monitoring 24/7 OS monitoring (CPU, memory, disk, services) Database monitoring (file size, free space, backup) Daily SAP system checks Weekly analysis of SAP EarlyWatch Alert report Incident, Change and Escalation Management SAP Basis Operations SAP Backup & Recovery SAP System Administration and Support SAP Security – Profile and User Administration SAP Notes Implementation Installation of OS, DB and SAP Kernel Patches Installation of SAP Support Packages and Add-On’s Managed System setup for satellite systems Configuration of further functionality (e.g. Business Process Management)
N/A
Additional services, which are not part of the standard services included in the subscription fee can, be requested on demand. Contact us today to ask for an offer.
ITPC AG Albulastrasse 60 8048 Zurich Switzerland Phone +41 (0)43 818 67 83
[email protected] www.itpccorp.com
ITPC India Pvt.Ltd. Office No. 309 World Trade Center Opp. EON Kharadi, Pune – 411014 India Phone +91 (0)20 46900 800
ITPC Consultancy Services Ltd. 3 Shortlands Hammersmith London W6 8DA United Kingdom Phone +44 (0)203 609 8780