CITY UNIVERSITY OF HONG KONG COMMUNITY COLLEGE OF CITY UNIVERSITY Information on a General Education Course Course Title: Course Code: Credit Units: Level: Medium of Instruction: Offering Division: Remarks
(English) Human Communication in Society (Chinese) CGE17403 3 A1 English Division of Social Sciences ASocScEM students are not allowed to take this course
Course Aims: This course aims at equipping students with an interdisciplinary perspective on communication and enhancing their competency to communicate in different contexts (including interpersonal, organizational and societal) using appropriate media. Course Intended Learning Outcomes (CILOs) (What the student is expected to be able to do at the end of the course according to a given standard of performance) Upon successful completion of this course, students should be able to: 1. explain how people’s background and past experience shape the way they interact with others and the communications they encounter; 2. analyze the effects of organizational structure and culture, technology and the wider cultural contexts on message transmission and interpretation in communication processes; 3. examine the ethical issues in communication; and 4. identify opportunities and risks of using different types of communication media.
Alignment of the CILOs with the ILOs of General Education: CILOs (Please if the CILO(s) is/are aligned with the PILO 1 2 3 4 Intended Learning Outcomes (ILOs) I. Demonstrate a solid foundation of inquiry skills for life-long learning
Apply critical and creative thinking skills
Communicate coherently in written and spoken
Apply quantitative reasoning / problem solving skills
Demonstrate capacity for ethical reasoning and
Recognize the important characteristics of diverse
peoples and cultures
VII. Examine the major regional and global issues and 1
relate them to the socio-political, cultural, economic and technological factors.
VIII. Appreciate the impact of scientific and technological
development on society and individual.
Keyword Syllabus: (a brief description of the syllabus of the course) This course covers the following key topics: 1. Concepts of communication Basic elements of communication; transactional model of communication; myths about communication; principles of communication; levels of communication; practical and intellectual benefits of communication. 2. Self and communication Self-concept; self-identity; self-esteem; self-perception; self-assertiveness; self and other awareness; self-disclosure; how self-concept affects communication; communication apprehension and its management; impression management in communication 3. Interpersonal communication Building interpersonal relationship through communication; verbal and non-verbal communication; social penetration theory; effective listening; principles of conversation in turn-taking, dialogue, and immediacy; interpersonal conflicts and communication; communication between genders. 4. Organizational communication How organizational roles, policies and rules affect communication; information-communication technology and its effects on communication in organizations; communicating with people of different cultures. 5. Communication ethics Utilitarianism, deontology, social justice and dialogic ethics; ethical issues in lying, truth telling and whistleblowing. 6. Social Media in society Internet technology and Web 2.0; new media and social networking; online identities and hyper-reality; the use of social media to engage people and build community; digital democracy; positive and negative effects of social media Pre-requisites: Nil Pre-cursors: Nil Equivalent Courses: Exclusive Courses: DSS10009, CGE24402 Course Duration: 1 Semester or 1 summer term Semester: As required Teaching and Learning Activities (TLAs): (designed to facilitate students’ achievement of the CILOs) Types of TLAs Hours per week (if applicable) A. Lectures focus on the introduction and explanation of 2 hours per week the key concepts with illustration by everyday examples. Occasional in-lecture discussions may be organised. Relevant video clips are also used to illustrate the concepts. B. Tutorials provide students with the opportunity to apply 1 hour per week the concepts and theories covered in lectures to examine the phenomena of common everyday occurrence. Activities include (a) presentation (involving group discussions and activities), (b) role play (e.g., 2
role-simulation, perspective-taking), and (c) structured activities (e.g., questionnaires, group exercises, case discussions and analyses, simulations, demonstrations) Assessment Tasks/Activities: (designed to assess how well the students achieve the CILOs) Type of assessment tasks/activities % Remarks Coursework, including: 60% i/ Participation in tutorial activities 10% Students are required to participate actively and contribute to all class activities, including presentation, role play and other structured activities. ii/ Role Play (Group) 20% Students in groups are required to demonstrate their understanding and critically reflect on communication styles and the possible effects on interpersonal relationships via a role play of either a) effective listening, or b) conflict management. iii/ Case analysis report (individual) 30% Students are required to analyze communication issues in some organizational cases by submitting a written paper of approximately 1,500 words. They have to (1) examine how organizational, technological and cultural factors affect communication; (2) discuss the ethical issues involved; and (3) evaluate the opportunities and risks of using different communication media. iv/ Exam 40% Students attempt multiple choice questions and questions requiring written responses to examine how personal, interpersonal, organizational, cultural and technological factors affect communication across a variety of contexts. Alignment of TLAs and Assessment Tasks/Activities with the CILOs: TLAs (Please if the Assessment (Please if TLA(s) is/are aligned with the Assessment(s) is/are the CILO aligned with the CILO a. b. i. ii. iii. iv. CILOs 1 Explain how people’s background and
past experience shape the way they interact with others and the communications they encounter; 2
Analyze the effects of organizational structure and culture, technology and the
wider cultural contexts on message transmission and interpretation in communication processes; 3
Examine the ethical issues in communication;
Identify opportunities and risks of using different types of communication media.
Assessment Schedule (on the basis of Assessment Tasks/ Activities identified above) Examination (%): Duration (Hrs): - 2 hours Coursework (%): 60% 40% Grading Mode: Standard (graded)
Participation (%): 10%
Recommended Textbook Alberts, J. K., Nakayama, T. K., & Martin, J. N. (2012). Human communication in society (3rd ed.). Boston, MA: Allyn & Bacon. Duck, S., & McMahan, D. (2010). Communication in everyday life. Los Angeles, CA: Sage. Wood, J. T. (2014). Communication mosaics: An introduction to the field of communication. Boston, MA: Wadsworth. Indicative Readings Golan, G., Johnson, T., & Wanta, W. (2010). (Ed.) International media communication in a global age. New York: Routledge. Harris, T. & Sherblom, J. (2011). Small group and team communication (5th edition). Boston, MA: Pearson Education. Johnson, D. W. (2009). Reaching out: Interpersonal effectiveness and self-actualization (10th ed.). Upper Saddle River, NJ: Pearson. McGraw, P. C. (2001). Self matters: Creating your life from the inside out. New York: Simon & Schuster Source. Mottet, T., Vogl-Bauer, S., & Houser, M. (2012). Your interpersonal communication. Boston, MA: Pearson. Robbins, S., & Hunsaker, P. (2006). Training in interpersonal skills - TIPS for managing people at work (4th ed.). Upper Saddle River, NJ: Prentice Hall. Samovar, L., Porter, R., & McDaniel, E. (2012). Intercultural communication (13th edition). Boston, MA: Wadsworth Cengage Learning. Shockley-Zalabak, P. (2012) Fundamentals of organizational communication: Knowledge, sensitivity, skills, values (8th edition). Boston, MA: Allyn & Bacon. Tompkins, P. (2011). Practicing communication ethics: Development, discernment and decision making. Boston, MA: Allyn & Bacon.