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GARUDA INDONESIA ANNUAL REPORT
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Embarking into a New Dimension... 2011 Laporan Tahunan Annual Report Daftar Isi Table of Contents 12 Tema Themes Ikhtisar (/documents/airline-annual-report-2011-garudaKeuangan & Operasional Financial Highlights…
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Transcript Laporan Tahunan 2013 Annual Report Jumlah Destinasi Destination 64 Penerbangan per Hari Daily Departure 534 Jumlah Penumpang Passenger 25 juta | million Armada Fleet 110 (Mainbrand) 30 (Citilink) 43 (Domestik | Domestic) 20 (Internasional | International)Lounges Hub Airports 5 Jumlah Pegawai Employee 7,861 Pendapatan Usaha Operating Revenue USD 3,716 juta | million Pendapatan Penumpang Passenger Revenue USD 2,955 juta | million Kargo (Mainbrand + Citilink) Cargo (Mainbrand + Citilink) 345,923 tons On Time Performance 83.8% Usia Rata-rata Pesawat Average Fleet Age 5.0 Tahun | Years Fuel Burn / Blockhours 3,857 Seat Load Factor 74.1% Garuda Indonesia di Garuda Indonesia in 2013 PT Abacus Distribution Systems Indonesia (Abacus DSI) Bidang Usaha: Penyedia jasa teknologi informasi meliputi bidang jasa sistem komputerisasi reservasi. Line of Business: Provider of information technology services in computerized reservation systems. PT Garuda Maintenance Facility Aero Asia (GMFAA) Bidang Usaha: Jasa perbaikan dan perawatan pesawat terbang termasuk engine dan komponennya. Line of Business: Aircraft maintenance, repair and overhaul including aircraft engines and components. PT Aero Systems Indonesia (Asyst) Bidang Usaha: Jasa konsultasi dan rekayasa sistem teknologi informasi serta jasa pemeliharaan bagi perusahaan penerbangan maupun industri lain. Line of Business: Information technology systems consultation, engineering and maintenance services for airlines and other industries. PT Aero Wisata (Aerowisata) Bidang Usaha: Industri pariwisata dan hospitality, antara lain perhotelan, jasa boga, transportasi darat dan keagenan serta tours & travel. Line of Business: Tourism and hospitality industry, including hotels, catering, land transportation, agency services and tours & travel. PT Citilink Indonesia Bidang Usaha: Jasa angkutan udara niaga berbiaya murah (low cost airline). Line of Business: Low cost commercial airline. Entitas Anak Subsidiaries 1 Garuda Indonesia 2013 Annual Report Connecting Diversity Tahun 2013 merupakan tahun ‘Network Expansion’ dalam strategi ‘Quantum Leap 2011-2015’. Pada tahun tersebut, Garuda Indonesia melakukan investasi berupa penambahan jumlah dan tipe pesawat, serta pembukaan destinasi dan rute baru. Pada akhir tahun 2013, Garuda Indonesia juga telah menyelesaikan persiapan akhir untuk bergabung dengan aliansi global SkyTeam di awal tahun 2014. Strategi yang dilakukan Garuda Indonesia tersebut semakin mengukuhkan langkah untuk terus tumbuh dan mendominasi pasar full service carrier di Indonesia, serta sebagai global player. Dengan memberikan lebih banyak pilihan destinasi kepada penumpang, Garuda Indonesia menghubungkan keanekaragaman potensi budaya, sosial dan ekonomi antara Indonesia dan dunia internasional. 2013 is the year of ‘Network Expansion’ in the ‘Quantum Leap 2011-2015’ strategy road map. In that year, Garuda Indonesia invested in additional numbers and type of aircraft, and in opening new destinations and flight routes. By the end of 2013, Garuda Indonesia has also completed the final preparations needed to join the SkyTeam global alliance early in 2014. Through such a strategy, Garuda Indonesia has positioned itself solidly for continuing growth to dominate the full service carrier market in Indonesia and to become a truly global player. By offering more destination choices for passengers, Garuda Indonesia is connecting the social, culture and economic diversity between Indonesia and the world. 2013 Laporan TahunanAnnual Report Daftar Isi Contents Opening1 1 Connecting Diversity 2 Memberikan perjalanan yang lebih nyaman untuk menikmati keindahan Indonesia Journey in comfort to see the diverse beauty of Indonesia 4 Menghubungkan Anda dengan lebih banyak destinasi di dunia Enjoy the choice of flying to more destinations in the world 6 Menyatukan keragaman sumber daya kami untuk memberi Anda pengalaman terbang yang unik dan mengesankan bersama Garuda Indonesia Bringing together all our diverse resources to give you a flying experience that is uniquely Garuda Indonesia 8 Tentang Garuda Indonesia About Garuda Indonesia 14 Ikhtisar Keuangan & Operasional Financial & Operational Highlights 17 Ikhtisar Saham & Obligasi Share & Bond Highlights 22 Peristiwa Penting 2013 2013 Event Highlights 42 Penghargaan & Sertifikasi Awards & Certifications 8 Corporate Profile 48 Visi, Misi, dan Nilai-nilai Perusahaan Vision, Mission, and Corporate Values 50 Strategi 2013 2013 Strategy Corporate Strategy48 56 Laporan Dewan Komisaris Report from the Board of Commissioners 64 Laporan Direksi Report from the Board of Directors Management Report56 Management Discussion & Analysis of the Company’s Performance 74 76 Industri Industry 82 Komersial Commercial 100 Operasional Operational 118 Layanan Services 132 SkyTeam 138 New Passenger Service System (PSS) 142 SBU & Entitas Anak SBU & Subsidiaries 180 Tinjauan Keuangan Financial Review 196Business Support Review 198 Sumber Daya Manusia Human Resources 214 Teknologi Informasi Information Technology 220 Procurement Corporate Social Responsibility 358 360 Visi dan Misi Pelaksanaan CSR Vision and Mission of CSR 361 Garuda Indonesia Peduli Garuda Indonesia Cares 375 Ketenagakerjaan, Kesehatan dan Keselamatan Kerja Employee, Health and Work Safety 377 Rencana Tahun 2014 Plans for 2014 Consolidated Financial Statements 378 380 Laporan Keuangan Konsolidasian Untuk Tahun yang Berakhir 31 Desember 2013 Dan Laporan Auditor Independen Consolidated Financial Statements For The Years Ended December 31, 2013 And Independent Auditors’ Report 520 Profil Dewan Komisaris Board of Commissioners’ Profile 524 Profil Direksi Board of Directors’ Profile 528 Pejabat Senior Key Personnel 532 Direktur Utama Entitas Anak Subsidiaries President Directors 534 Pejabat Kantor Cabang Key Branch Personnel 536 Struktur Organisasi Organizational Structure 538 Perkembangan Armada Fleet History 540 Armada Fleet 542 Alamat Kantor Cabang Branch Office 549 Daftar Istilah Glossary 550 Surat Pernyataan Anggota Dewan Komisaris Tentang Tanggung Jawab Atas Laporan Tahunan 2013 PT Garuda Indonesia (Persero) Tbk. Statement of the Board of Commissioners Regarding Responsibility for the 2013 Annual Report of PT Garuda Indonesia (Persero) Tbk. 551 Surat Pernyataan Anggota Direksi Tentang Tanggung Jawab Atas Laporan Tahunan 2013 PT Garuda Indonesia (Persero) Tbk. Statement of the Board of Directors Regarding Responsibility for the 2013 Annual Report of PT Garuda Indonesia (Persero) Tbk. 552 Referensi Peraturan Otoritas Jasa Keuangan (d/h Bapepam-LK) No. X.K.6 tentang Bentuk dan Isi Laporan Tahunan Cross References to the Financial Services Authority (previously Bapepam-LK) Regulation No. X.K.6 on Form and Content of The Annual Report 519 Corporate Data PT Abacus Distribution Systems Indonesia (Abacus DSI) Bidang Usaha: Penyedia jasa teknologi informasi meliputi bidang jasa sistem komputerisasi reservasi. Line of Business: Provider of information technology services in computerized reservation systems. PT Garuda Maintenance Facility Aero Asia (GMFAA) Bidang Usaha: Jasa perbaikan dan perawatan pesawat terbang termasuk engine dan komponennya. Line of Business: Aircraft maintenance, repair and overhaul including aircraft engines and components. PT Aero Systems Indonesia (Asyst) Bidang Usaha: Jasa konsultasi dan rekayasa sistem teknologi informasi serta jasa pemeliharaan bagi perusahaan penerbangan maupun industri lain. Line of Business: Information technology systems consultation, engineering and maintenance services for airlines and other industries. PT Aero Wisata (Aerowisata) Bidang Usaha: Industri pariwisata dan hospitality, antara lain perhotelan, jasa boga, transportasi darat dan keagenan serta tours & travel. Line of Business: Tourism and hospitality industry, including hotels, catering, land transportation, agency services and tours & travel. PT Citilink Indonesia Bidang Usaha: Jasa angkutan udara niaga berbiaya murah (low cost airline). Line of Business: Low cost commercial airline. Entitas Anak Subsidiaries Corporate Governance226 228 Kerangka Penerapan GCG GCG Implementation Framework 231 Struktur Tata Kelola Perusahaan Corporate Governance Structure 233 Pelaksanaan GCG Tahun 2013 GCG implementation in 2013 239 Rapat Umum Pemegang Saham (“RUPS”) General Meeting of Shareholders (“GMS”) 253 Dewan Komisaris Board of Commissioners 264 Direksi Board of Directors 286 Komite Pengembangan Usaha dan Pemantauan Risiko Business Development and Risk Monitoring Committee 292 Komite Audit Audit Committee 296 Sekretaris Perusahaan Corporate Secretary 300 Audit Internal Internal Audit 305 Pengendalian Internal Internal Control 307 Akuntan Publik Public Accountant 308 Manajemen Risiko Risk Management 315 Perkara Penting yang Dihadapi Perusahaan Significant Litigation Cases 329 Kegiatan Hubungan Investor di Tahun 2013 Investor Relations Activities in 2013 336 Etika Bisnis dan Etika Kerja Business Ethics and Work Ethic 343 Whistleblowing System 348 Komitmen Terhadap Perlindungan Konsumen Consumer Protection Commitment 353 Rencana Program GCG Tahun 2014 2014 GCG Plan 2 Garuda Indonesia 2013 Laporan Tahunan Opening Corporate Profile Corporate Strategy Management Report Management Discussion & Analysis of the Company’s Performance Business Support Review Corporate Governance Corporate Social Responsibility Consolidated Financial Statements Corporate Data Garuda Indonesia membuka akses untuk menjelajahi beragam keindahan alam dan keunikan budaya yang menjadi daya tarik wisata di kepulauan Indonesia. Garuda Indonesia provides access to the popular tourism destinations in the Indonesian archipelago of unique natural and cultural attractions. Memberikan perjalanan yang lebih nyaman untuk menikmati keindahan Indonesia Journey in comfort to see the diverse beauty of Indonesia 3 Garuda Indonesia 2013 Annual Report Garuda Indonesia mulai mengoperasikan pesawat turboprop ATR72-600 pada tahun 2013 untuk melayani penerbangan rute jarak pendek dan remote area di Indonesia. Pesawat dengan sub-brand “Explore” ini melengkapi pesawat Bombardier CRJ1000 NextGen sub-brand “Explore- Jet” yang telah dioperasikan sejak tahun 2012. Melalui pengoperasian tipe pesawat ini, Garuda Indonesia terus meningkatkan konektivitas wilayah Indonesia serta mengembangkan jaringan penerbangan ke wilayah- wilayah pusat pertumbuhan ekonomi dan tujuan wisata baru di Indonesia. Hub di Medan, Surabaya, Denpasar, Balikpapan, Makassar Hub in Medan, Surabaya, Denpasar, Balikpapan, Makassar 5Destinasi di dalam negeriDomestic Destinations44 In 2013, Garuda Indonesia started to operate a fleet of ATR72-600 turboprop aircraft to serve short- range flights and routes to remote areas in Indonesia. These “Explore” sub-brand flights complement the “Explore-Jet” sub-brand flights with Bombardier CRJ1000 NextGen aircraft in service since 2012. By operating this
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