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Ready for the Next Journey Head Office Jalan Kebon Sirih No. 44 Jakarta 10110 Indonesia Tel. 62 21 231 1355 Fax. 62 21 231 1223 Contact Address Corporate Communication Management Building Ground Floor Garuda City Soekarno-Hatta International Airport Cengkareng 19120 Indonesia Tel. 62 21 2560 1090 Fax. 62 21 2560 1068 Email :
[email protected] www.garuda-indonesia.com 2010 Annual Report Laporan Tahunan Head Office Jalan Kebon Sirih No. 44 Jakarta 10110 Indonesia Tel. 62 21 231 1355 Fax. 62 21 231 1223 Contact Address Corporate Communications Management Building Ground Floor Garuda City Soekarno-Hatta International Airport Cengkareng 19120 Indonesia Tel. 62 21 2560 1090 Fax. 62 21 2560 1068 Email :
[email protected] www.garuda-indonesia.com PT Garuda Indonesia (Persero) Tbk R eady for the N ext Journey SEKILAS KINERJA 2010 2010 PERFORMANCE HIGHLIGHTS Laporan Laba Rugi Konsolidasi (Juta Rupiah) Consolidated Statements of Income (Million Rupiah) 2010 2009 2008*/** 2007*/** 2006*** Pendapatan Usaha Operating Revenues 19.534.331 17.860.374 19.349.675 14.042.430 12.570.096 Beban Usaha Operating Expenses 19.601.491 16.942.085 17.996.468 13.310.258 12.319.121 Laba (Rugi) Usaha Income (Loss) from Operations (67.159) 918.289 1.353.207 732.172 250.975 Penghasilan (Beban) Lain-lain Other Income (Expenses) 126.119 (55.063) (333.928) (422.098) 367.722 Bagian Laba Bersih Perusahaan Asosiasi Equity in Net Income of Associates 16.886 12.873 9.400 3.033 9.516 Manfaat (Beban) Pajak Tax Benefit (Expenses) 217.262 23.355 (44.486) (148.981) 83.183 Pos Luar Biasa Extraordinary Items 225.044 123.502 0 0 0 Hak Minoritas Minority Interests (2.629) (4.340) (9.144) (11.391) (784) Laba Bersih Net Income 515.522 1.018.616 975.049 152.735 710.612 Laporan Keuangan Konsolidasi tahun 2010 diaudit oleh Kantor Akuntan Publik Osman Bing Satrio & Rekan, member of Deloitte Touche Tohmatsu Consolidated Financial Statements for 2010 audited by Public Accountant Osman Bing Satrio & 414 Download (/download/link/garuda-indonesia-ar10) Rekan, member of Deloitte Touche Tohmatsu * Disajikan kembali untuk menyesuaikan dengan Pernyataan Standar Akuntansi Keuangan (PSAK) yang berlaku di Indonesia Restated to comply with Statement of Financial All materials on our website are shared by users. If you have any questions about copyright issues, please report (/document/report/garudaAccounting Standard (SFAS) in Indonesia ** Diaudit dan telah disajikan kembali oleh Kantor Akuntan Publik indonesia-ar10) us to resolve them. We are always happy to assist you. Aryanto, Amir Jusuf, Mawar & Saptoto, member firm of RSM International Audited and restated by Public 236 GARUDA INDONESIA AR10 Accountant Aryanto, Amir Jusuf, Mawar & Saptoto, member firm of RSM International *** Setelah Penyesuaian views by zenorth dampak kumulatif penyajian kembali laporan keuangan konsolidasian tahun 2008 dan 2007 After adjustment on Jan 03, 2016 Category: Download: 0 for cumulative impact of re-presentation of 2008 and 2007 consolidated financial statements Keterangan lebih Report (/document/report/garudaComment: 0 DOCUMENTS rinci lihat halaman 22 Detailed information see page 22 Pendapatan Usaha (dalam Miliar Rupiah) Operating indonesia-ar10) Revenues (in Billion Rupiah) 09080706 10 19.534 17.860 19.350 14.042 12.570 Tempat Duduk Kilometer (/category/documents.html) Tersedia (ASK) (dalam Miliar) Available Seat Kilometer (ASK) (in Billion) 09080706 10 29,7 26,024,6 22,421,9 0 Share Tweet Share Share Like 0 Jumlah Penumpang Penerbangan (dalam Jutaan) Total Passengers (in Million) 09080706 10 12,7 11,110,49,89,2 09080706 10 Penumpang Kilometer Diangkut (dalam Miliar) Revenue Passenger Kilometers (in Comments Billion) 20,4 18,017,6 16,2 14,9 09080706 10 Tonase Kargo Diangkut (dalam Ribu Ton) Freight Tonnes Carried (in Thousand Tonnes) 207,0 157,1149,3 122,4122,4 Angka-angka pada seluruh tabel dan grafik Description menggunakan notasi bahasa Indonesia. Numerical notations in all tables and graphs are in Indonesian. Garuda Indonesia Ar10 09080706 10 516 Laba Bersih (dalam Miliar Rupiah) Net Income (in Billion Rupiah) 1.019975 153 711 2010 Download Garuda Indonesia Ar10 Laporan TahunanAnnual Report 2010 Lap oran Tahunan A nnual R ep ort Laporan Tahunan Annual Report2010 Ready for the Next Journey Head Office Jalan Kebon Sirih No. 44 Jakarta 10110 Indonesia Tel. 62 21 231 Transcript 1355 Fax. 62 21 231 1223 Contact Address Corporate Communication Management Building Ground Floor Ready for the Next Journey Head Office Jalan Kebon Sirih No. 44 Jakarta 10110 Indonesia Tel. 62 21 231 1355 Garuda City Soekarno-Hatta International Airport Cengkareng 19120 Indonesia Tel. 62 21 2560 1090 Fax. 62 Fax. 62 21 231 1223 Contact Address Corporate Communication Management Building Ground Floor Garuda City 21 2560 1068 Email :
[email protected] www.garuda-indonesia.com 2010 Annual Report Soekarno-Hatta International Airport Cengkareng 19120 Indonesia Tel. 62 21 2560 1090 Fax. 62 21 2560 1068 Laporan Tahunan Head Office Jalan Kebon Sirih No. 44 Jakarta 10110 Indonesia Tel. 62 21 231 1355 Fax. 62 Email :
[email protected] www.garuda-indonesia.com 2010 Annual Report Laporan Tahunan 21 231 1223 Contact Address Corporate Communications Management Building Ground Floor Garuda City Head Office Jalan Kebon Sirih No. 44 Jakarta 10110 Indonesia Tel. 62 21 231 1355 Fax. 62 21 231 1223 Contact Soekarno-Hatta International Airport Cengkareng 19120 Indonesia Tel. 62 21 2560 1090 Fax. 62 21 2560 Address Corporate Communications Management Building Ground Floor Garuda City Soekarno-Hatta 1068 Email :
[email protected] www.garuda-indonesia.com PT Garuda Indonesia (Persero) International Airport Cengkareng 19120 Indonesia Tel. 62 21 2560 1090 Fax. 62 21 2560 1068 Email : Tbk R eady for the N ext Journey SEKILAS KINERJA 2010 2010 PERFORMANCE HIGHLIGHTS Laporan Laba
[email protected] www.garuda-indonesia.com PT Garuda Indonesia (Persero) Tbk R eady for Rugi Konsolidasi (Juta Rupiah) Consolidated Statements of Income (Million Rupiah) 2010 2009 2008*/** the N ext Journey SEKILAS KINERJA 2010 2010 PERFORMANCE HIGHLIGHTS Laporan Laba Rugi Konsolidasi 2007*/** 2006*** Pendapatan Usaha Operating Revenues 19.534.331 17.860.374 19.349.675 14.042.430 (Juta Rupiah) Consolidated Statements of Income (Million Rupiah) 2010 2009 2008*/** 2007*/** 2006*** 12.570.096 Beban Usaha Operating Expenses 19.601.491 16.942.085 17.996.468 13.310.258 12.319.121 Pendapatan Usaha Operating Revenues 19.534.331 17.860.374 19.349.675 14.042.430 12.570.096 Beban Laba (Rugi) Usaha Income (Loss) from Operations (67.159) 918.289 1.353.207 732.172 250.975 Penghasilan Usaha Operating Expenses 19.601.491 16.942.085 17.996.468 13.310.258 12.319.121 Laba (Rugi) Usaha (Beban) Lain-lain Other Income (Expenses) 126.119 (55.063) (333.928) (422.098) 367.722 Bagian Laba Income (Loss) from Operations (67.159) 918.289 1.353.207 732.172 250.975 Penghasilan (Beban) Lain-lain Bersih Perusahaan Asosiasi Equity in Net Income of Associates 16.886 12.873 9.400 3.033 9.516 Manfaat Other Income (Expenses) 126.119 (55.063) (333.928) (422.098) 367.722 Bagian Laba Bersih Perusahaan (Beban) Pajak Tax Benefit (Expenses) 217.262 23.355 (44.486) (148.981) 83.183 Pos Luar Biasa Asosiasi Equity in Net Income of Associates 16.886 12.873 9.400 3.033 9.516 Manfaat (Beban) Pajak Tax Benefit Extraordinary Items 225.044 123.502 0 0 0 Hak Minoritas Minority Interests (2.629) (4.340) (9.144) (11.391) (Expenses) 217.262 23.355 (44.486) (148.981) 83.183 Pos Luar Biasa Extraordinary Items 225.044 123.502 0 0 (784) Laba Bersih Net Income 515.522 1.018.616 975.049 152.735 710.612 Laporan Keuangan Konsolidasi 0 Hak Minoritas Minority Interests (2.629) (4.340) (9.144) (11.391) (784) Laba Bersih Net Income 515.522 tahun 2010 diaudit oleh Kantor Akuntan Publik Osman Bing Satrio & Rekan, member of Deloitte Touche 1.018.616 975.049 152.735 710.612 Laporan Keuangan Konsolidasi tahun 2010 diaudit oleh Kantor Akuntan Tohmatsu Consolidated Financial Statements for 2010 audited by Public Accountant Osman Bing Satrio & Publik Osman Bing Satrio & Rekan, member of Deloitte Touche Tohmatsu Consolidated Financial Statements for Rekan, member of Deloitte Touche Tohmatsu * Disajikan kembali untuk menyesuaikan dengan Pernyataan 2010 audited by Public Accountant Osman Bing Satrio & Rekan, member of Deloitte Touche Tohmatsu * Disajikan Standar Akuntansi Keuangan (PSAK) yang berlaku di Indonesia Restated to comply with Statement of Financial kembali untuk menyesuaikan dengan Pernyataan Standar Akuntansi Keuangan (PSAK) yang berlaku di Indonesia Accounting Standard (SFAS) in Indonesia ** Diaudit dan telah disajikan kembali oleh Kantor Akuntan Publik Restated to comply with Statement of Financial Accounting Standard (SFAS) in Indonesia ** Diaudit dan telah Aryanto, Amir Jusuf, Mawar & Saptoto, member firm of RSM International Audited and restated by Public disajikan kembali oleh Kantor Akuntan Publik Aryanto, Amir Jusuf, Mawar & Saptoto, member firm of RSM Accountant Aryanto, Amir Jusuf, Mawar & Saptoto, member firm of RSM International *** Setelah Penyesuaian International Audited and restated by Public Accountant Aryanto, Amir Jusuf, Mawar & Saptoto, member firm of dampak kumulatif penyajian kembali laporan keuangan konsolidasian tahun 2008 dan 2007 After adjustment RSM International *** Setelah Penyesuaian dampak kumulatif penyajian kembali laporan keuangan konsolidasian for cumulative impact of re-presentation of 2008 and 2007 consolidated financial statements Keterangan lebih tahun 2008 dan 2007 After adjustment for cumulative impact of re-presentation of 2008 and 2007 consolidated rinci lihat halaman 22 Detailed information see page 22 Pendapatan Usaha (dalam Miliar Rupiah) Operating financial statements Keterangan lebih rinci lihat halaman 22 Detailed information see page 22 Pendapatan Usaha Revenues (in Billion Rupiah) 09080706 10 19.534 17.860 19.350 14.042 12.570 Tempat Duduk Kilometer (dalam Miliar Rupiah) Operating Revenues (in Billion Rupiah) 09080706 10 19.534 17.860 19.350 14.042 12.570 Tersedia (ASK) (dalam Miliar) Available Seat Kilometer (ASK) (in Billion) 09080706 10 29,7 26,024,6 22,421,9 Tempat Duduk Kilometer Tersedia (ASK) (dalam Miliar) Available Seat Kilometer (ASK) (in Billion) 09080706 10 Jumlah Penumpang Penerbangan (dalam Jutaan) Total Passengers (in Million) 09080706 10 12,7 29,7 26,024,6 22,421,9 Jumlah Penumpang Penerbangan (dalam Jutaan) Total Passengers (in Million) 09080706 11,110,49,89,2 09080706 10 Penumpang Kilometer Diangkut (dalam Miliar) Revenue Passenger Kilometers (in 10 12,7 11,110,49,89,2 09080706 10 Penumpang Kilometer Diangkut (dalam Miliar) Revenue Passenger Billion) 20,4 18,017,6 16,2 14,9 09080706 10 Tonase Kargo Diangkut (dalam Ribu Ton) Freight Tonnes Kilometers (in Billion) 20,4 18,017,6 16,2 14,9 09080706 10 Tonase Kargo Diangkut (dalam Ribu Ton) Freight Carried (in Thousand Tonnes) 207,0 157,1149,3 122,4122,4 Angka-angka pada seluruh tabel dan grafik Tonnes Carried (in Thousand Tonnes) 207,0 157,1149,3 122,4122,4 Angka-angka pada seluruh tabel dan grafik menggunakan notasi bahasa Indonesia. Numerical notations in all tables and graphs are in Indonesian. menggunakan notasi bahasa Indonesia. Numerical notations in all tables and graphs are in Indonesian. 09080706 09080706 10 516 Laba Bersih (dalam Miliar Rupiah) Net Income (in Billion Rupiah) 1.019975 153 711 2010 10 516 Laba Bersih (dalam Miliar Rupiah) Net Income (in Billion Rupiah) 1.019975 153 711 2010 Laporan Laporan TahunanAnnual Report 2010 Lap oran Tahunan A nnual R ep ort Laporan Tahunan Annual TahunanAnnual Report 2010 Lap oran Tahunan A nnual R ep ort Laporan Tahunan Annual Report2010 Report2010 Ready for the Next Journey Head Office Jalan Kebon Sirih No. 44 Jakarta 10110 Indonesia Tel. 62 21 231 1355 ANAK PERUSAHAAN SUBSIDIARIES • Bidang Usaha: Jasa perbaikan dan perawatan (Maintenance, Repair & Fax. 62 21 231 1223 Contact Address Corporate Communication Management Building Ground Floor Garuda City Overhaul - MRO) pesawat terbang termasuk mesin dan komponennya. • Line of Business: Aircraft Soekarno-Hatta International Airport Cengkareng 19120 Indonesia Tel. 62 21 2560 1090 Fax. 62 21 2560 1068 maintenance, repair and overhaul (MRO) including aircraft engines and components. PT Garuda Maintenance Email :
[email protected] www.garuda-indonesia.com 2010 Annual Report Laporan Tahunan Facility Aero Asia (GMFAA) PT Aero Systems Indonesia • Line of Business: Consulting and engineering Head Office Jalan Kebon Sirih No. 44 Jakarta 10110 Indonesia Tel. 62 21 231 1355 Fax. 62 21 231 1223 Contact services in information technology systems as well as maintenance services for airlines and other industries. • Address Corporate Communications Management Building Ground Floor Garuda City Soekarno-Hatta Bidang Usaha: Jasa konsultasi dan rekayasa sistem teknologi informasi serta jasa pemeliharaan bagi International Airport Cengkareng 19120 Indonesia Tel. 62 21 2560 1090 Fax. 62 21 2560 1068 Email : maskapai penerbangan dan industri lainnya. DAFTAR ISI TABLE OF CONTENTS 1 Ready for the Next
[email protected] www.garuda-indonesia.com PT Garuda Indonesia (Persero) Tbk R eady for Journey 18 Tentang Garuda Indonesia Garuda Indonesia in Brief 22 Ikhtisar Keuangan & Operasional the N ext Journey SEKILAS KINERJA 2010 2010 PERFORMANCE HIGHLIGHTS Laporan Laba Rugi Konsolidasi Financial & Operational Highlights 24 Peristiwa Penting 2010 2010 Important Events 30 Penghargaan & (Juta Rupiah) Consolidated Statements of Income (Million Rupiah) 2010 2009 2008*/** 2007*/** 2006*** Sertifikasi Awards & Certifications 32 Visi, Misi, Nilai & Tujuan Perusahaan Vision, Mission, Values & Corporate Pendapatan Usaha Operating Revenues 19.534.331 17.860.374 19.349.675 14.042.430 12.570.096 Beban Goals 34 Strategi 2010 2010 Strategy 37 Grand Strategy Garuda Indonesia Garuda Indonesia Grand Strategy Usaha Operating Expenses 19.601.491 16.942.085 17.996.468 13.310.258 12.319.121 Laba (Rugi) Usaha 40 Laporan Dewan Komisaris Report from the Board of Commissioners 46 Laporan Direksi Report from the Income (Loss) from Operations (67.159) 918.289 1.353.207 732.172 250.975 Penghasilan (Beban) Lain-lain Board of Directors 56 Industri Industry 66 Komersial Commercial 78 Operasional Operations 90 Layanan Other Income (Expenses) 126.119 (55.063) (333.928) (422.098) 367.722 Bagian Laba Bersih Perusahaan Services 100 Our New Uniform 106 SBU & Anak Perusahaan SBU & Subsidiaries 120 Tinjauan Keuangan Asosiasi Equity in Net Income of Associates 16.886 12.873 9.400 3.033 9.516 Manfaat (Beban) Pajak Tax Benefit Financial Review 138 Sumber Daya Manusia Human Capital 154 Teknologi Informasi Information Technology (Expenses) 217.262 23.355 (44.486) (148.981) 83.183 Pos Luar Biasa Extraordinary Items 225.044 123.502 0 0 160 Procurement Procurement 166 Tata Kelola Perusahaan Corporate Governance 206 Laporan Komite0 Hak Minoritas Minority Interests (2.629) (4.340) (9.144) (11.391) (784) Laba Bersih Net Income 515.522 komite Committees Report 248 Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility 256 1.018.616 975.049 152.735 710.612 Laporan Keuangan Konsolidasi tahun 2010 diaudit oleh Kantor Akuntan Tanggung Jawab Pelaporan Tahunan Responsibility for Annual Reporting 258 Laporan Keuangan Konsolidasi Publik Osman Bing Satrio & Rekan, member of Deloitte Touche Tohmatsu Consolidated Financial Statements for Consolidated Financial Report 376 Profil Dewan Komisaris Board of Commissioners’ Profile 380 Profil Direksi 2010 audited by Public Accountant Osman Bing Satrio & Rekan, member of Deloitte Touche Tohmatsu * Disajikan Board of Directors’ Profile 384 Profil Komite-komite Committees’ Profile 389 Profil Manajemen Management kembali untuk menyesuaikan dengan Pernyataan Standar Akuntansi Keuangan (PSAK) yang berlaku di Indonesia Profile 391 Pejabat Senior Key Personnel 392 Struktur Organisasi Organization Structure 394 Perkembangan Restated to comply with Statement of Financial Accounting Standard (SFAS) in Indonesia ** Diaudit dan telah Armada Fleet History 395 Armada Fleet 396 Alamat Kantor Cabang Branch Office 398 Daftar Istilah Glossary disajikan kembali oleh Kantor Akuntan Publik Aryanto, Amir Jusuf, Mawar & Saptoto, member firm of RSM 399 Indeks untuk Bapepam-LK Index for Bapepam-LK (Indonesia Capital Market & Financial Institution International Audited and restated by Public Accountant Aryanto, Amir Jusuf, Mawar & Saptoto, member firm of Supervisory Agency) Strategi Perusahaan Corporate Strategy Profil Perusahaan Corporate Profile Tema RSM International *** Setelah Penyesuaian dampak kumulatif penyajian kembali laporan keuangan konsolidasian Theme Laporan Manajemen Management Report Analisa & Pembahasan Manajemen atas Kinerja tahun 2008 dan 2007 After adjustment for cumulative impact of re-presentation of 2008 and 2007 consolidated Perusahaan Management Discussion & Analysis of the Company’s Performance Tinjauan Pendukung Bisnis financial statements Keterangan lebih rinci lihat halaman 22 Detailed information see page 22 Pendapatan Usaha Supporting Business Review Tata Kelola Perusahaan Corporate Governance Tanggung Jawab Sosial (dalam Miliar Rupiah) Operating Revenues (in Billion Rupiah) 09080706 10 19.534 17.860 19.350 14.042 12.570 Perusahaan Corporate Social Responsibility Laporan Keuangan Konsolidasi Consolidated Financial Report Tempat Duduk Kilometer Tersedia (ASK) (dalam Miliar) Available Seat Kilometer (ASK) (in Billion) 09080706 10 Data Perusahaan Corporate Data PT Abacus Distribution Systems Indonesia (Abacus DSI) • Line of Business: 29,7 26,024,6 22,421,9 Jumlah Penumpang Penerbangan (dalam Jutaan) Total Passengers (in Million) 09080706 Service provider in information and communication technology, mainly in the providing of computerized 10 12,7 11,110,49,89,2 09080706 10 Penumpang Kilometer Diangkut (dalam Miliar) Revenue Passenger reservation system via Global Distribution Systems (GDS), hardware and training for tours and travel agencies. Kilometers (in Billion) 20,4 18,017,6 16,2 14,9 09080706 10 Tonase Kargo Diangkut (dalam Ribu Ton) Freight • Bidang Usaha: Penyedia jasa teknologi informasi dan komunikasi, utamanya menyediakan sistem Tonnes Carried (in Thousand Tonnes) 207,0 157,1149,3 122,4122,4 Angka-angka pada seluruh tabel dan grafik komputerisasi reservasi melalui Global Distribution Systems (GDS), perangkat keras dan pelatihan bagi biromenggunakan notasi bahasa Indonesia. Numerical notations in all tables and graphs are in Indonesian. 09080706 biro perjalanan. PT Aerowisata (Aerowisata) • Line of Business: Tourism and hospitality industry, among others 10 516 Laba Bersih (dalam Miliar Rupiah) Net Income (in Billion Rupiah) 1.019975 153 711 2010 Laporan hotel business, catering service, and tours and travel. • Bidang Usaha: Industri pariwisata dan hospitality, TahunanAnnual Report 2010 Lap oran Tahunan A nnual R ep ort Laporan Tahunan Annual Report2010 antara lain perhotelan, jasa boga, serta biro perjalanan. Garuda Indonesia mencatat serangkaian pencapaian ANAK PERUSAHAAN SUBSIDIARIES • Bidang Usaha: Jasa perbaikan dan perawatan (Maintenance, Repair & penting pada tahun 2010, dalam mewujudkan sasaran-sasaran strategi pertumbuhan Quantum Leap 2015: In Overhaul - MRO) pesawat terbang termasuk mesin dan komponennya. • Line of Business: Aircraft maintenance, 2010, Garuda Indonesia recorded a number of milestone achievements towards realizing a Quantum Leap by repair and overhaul (MRO) including aircraft engines and components. PT Garuda Maintenance Facility Aero Asia 2015: Menyempurnakan konsep layanan Garuda Indonesia Experience dengan meluncurkan seragam baru (GMFAA) PT Aero Systems Indonesia • Line of Business: Consulting and engineering services in information bagi awak kabin dan frontliners yang memberikan citra baru dengan menampilkan desain batik khas Indonesia. technology systems as well as maintenance services for airlines and other industries. • Bidang Usaha: Jasa Enhancements to the Garuda Indonesia Experience service concept through the introduction of new uniforms konsultasi dan rekayasa sistem teknologi informasi serta jasa pemeliharaan bagi maskapai penerbangan dan with the unique Indonesian batik design, giving a new look for cabin crew and frontliners. Melakukan persiapan industri lainnya. DAFTAR ISI TABLE OF CONTENTS 1 Ready for the Next Journey 18 Tentang Garuda Indonesia akhir yang diperlukan menuju perusahaan publik (go public), sehingga siap melakukan Penawaran Umum Garuda Indonesia in Brief 22 Ikhtisar Keuangan & Operasional Financial & Operational Highlights 24 Peristiwa Perdana Saham di Bursa Efek Indonesia pada awal tahun 2011. Finalized the necessary arrangements to Penting 2010 2010 Important Events 30 Penghargaan & Sertifikasi Awards & Certifications 32 Visi, Misi, Nilai & become a publicly listed company, towards the planned Initial Public Offering at the Indonesia Stock Exchange Tujuan Perusahaan Vision, Mission, Values & Corporate Goals 34 Strategi 2010 2010 Strategy 37 Grand Strategy in early 2011. Berhasil menyelesaikan restrukturisasi hutang dengan seluruh kreditur termasuk European Garuda Indonesia Garuda Indonesia Grand Strategy 40 Laporan Dewan Komisaris Report from the Board of Export Credit Agency (ECA). Completed the credit restructuring deals with all creditors including the European Commissioners 46 Laporan Direksi Report from the Board of Directors 56 Industri Industry 66 Komersial Export Credit Agency (ECAs). Memperoleh pengakuan sebagai 4-Star Airline dan penghargaan The World’s Commercial 78 Operasional Operations 90 Layanan Services 100 Our New Uniform 106 SBU & Anak Perusahaan Most Improved Airline dari Skytrax serta Airline Turnaround of the Year dari Center of Asia Pacific Aviation SBU & Subsidiaries 120 Tinjauan Keuangan Financial Review 138 Sumber Daya Manusia Human Capital 154 (CAPA) menyusul dilakukannya perbaikan dan peningkatan menyeluruh di bidang operasional, manajemen Teknologi Informasi Information Technology 160 Procurement Procurement 166 Tata Kelola Perusahaan dan sumber daya manusia, keuangan, dan kualitas layanan. Obtained a rating as a 4-Star Airline and the Corporate Governance 206 Laporan Komite-komite Committees Report 248 Tanggung Jawab Sosial Perusahaan award as The World’s Most Improved Airline by Skytrax as well as Turnaround of the Year award from Center Corporate Social Responsibility 256 Tanggung Jawab Pelaporan Tahunan Responsibility for Annual Reporting 258 of Asia Pacific Aviation (CAPA), following across-the-board improvements in aspects of operations, Laporan Keuangan Konsolidasi Consolidated Financial Report 376 Profil Dewan Komisaris Board of management and human capital, financial, and service quality. Melaksanakan penandatanganan perjanjian Commissioners’ Profile 380 Profil Direksi Board of Directors’ Profile 384 Profil Komite-komite Committees’ Profile
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