Welcome TO DR. SARA CLYMER, OB/GYN
Also Inside: •H anover Welcomes Two New Cardiologists •R esponder 5 Call System Now on M2 • L ab’s New Hematology Analyzer Goes Live • P atient Accounting Staff United by Community Service
Click icons to view more information.
Employee Recognition
Table of Contents Caitlin Walter Earns Phlebotomy Certification.................. 3 Pam Kauffman Earns CMA & CPT Certifications................ 3 Welcome to New Cardiologists – Drs. André Garabedian and Gagandeep Gurm............................ 4 Dr. Sara Clymer is Hanover’s New OB/GYN................................... 5
Letter to Jim Wissler, President & CEO:
Cherry Tree Cancer Center Earns ACR Accreditation............................ 5
I would like to tell you about my recent experience at Hanover Hospital. My uncle was a patient there on the 4th floor. He was admitted through the ED…and stayed for three nights. I had not expected to stay but I was welcomed and encouraged by the staff to do so. My uncle was [over 99] and until the last several years had not been involved with the medical community at all. Those three days with him were very special for me and, I think, for him as well.
Dr. Ayman Bishay is June FOCUSED Award Recipient............................... 6 Press Ganey Compliments to Staff.... 6 New Responder 5 Call System Now on M2...................................... 7
I can only say that Hanover Hospital is one of the best hospitals I have ever dealt with and the community is so fortunate to have such a beautiful facility. I am a nurse with [many] years of experience, most of it at [a large hospital in Maryland] and I would take Hanover Hospital any day. I’m sorry I never had the opportunity to work there.
Lab’s New Hematology Analyzer Goes Live........................... 8 Community Service Unites Patient Accounting Staff............................... 9
The nursing care given to my uncle was excellent. The nursing staff was helpful, supportive and went out of their way to meet his needs – and mine. This was a group of excellent and dedicated nurses. I was VERY impressed with their care and the compassion they showed to my uncle and I want to make sure they know that.
VAT Savings...................................... 9 Wellness Tips to Stay on Track This Summer..........................10 Expert Tips for Shoes that Fit...........11
In addition the entire nursing unit was clean and quiet. The young man from housekeeping was efficient and thorough. All of the hospital staff and personnel were friendly and always offering me assistance no matter where I was, whether I needed it or not!
Compliance.....................................12 Auxiliary Update..............................13 HighPoints Trivia Challenge.............13
My uncle’s physician, Dr. Oscar Murillo, is an excellent doctor and I thank him so much for his support when it came time to make some of the harder decisions. I was so impressed with his dedication and easy-going manner.
New Employees and Interns............14 Transfers & Promotions....................14
Very sincerely yours, L.L.A.
Birthdays.........................................15 Upcoming Events.............................16
Well Done!
Individuals and departments recognized by patients via Occurrence Insight.
Christa Apgar GEU
Cindy Linebaugh GEU
Linda Martin South Hanover Lab
Emergency Department Staff
Lisa Little Emergency Department
Alice McCullough, M.D.
Kristen Hughes GEU
Randi Malinowski GEU
Christy Hundertmark Emergency Department
Cheryl Mallory GEU
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Kaitlyn Ragula HIM Victor Riddle Safety & Security Christa Roth GEU
Mark Smith, M.D. Surgical Services GEU Staff Eric Tauscher, M.D. Marcos Ugarte, M.D. Lesley Warren GEU
Employee Recognition
Caitlin Walter
Earns Phlebotomy Certification A Step Toward Future Nursing Career Ever since she was young, Caitlin Walter was encouraged to consider a career in health care. Now, after working as a Clinical Technician at the Hanover Hospital annex laboratories for the past two years, Caitlin has earned her phlebotomy certification – a small step toward a future career in nursing. Though being a phlebotomist isn’t her permanent occupational goal, Caitlin knows that it provides a marketable skill that will help her to get a job down the line. “I believe it shows that I took the initiative,” she explains. She enjoys her job, her coworkers and the patient interaction her position provides. “I like going to
the nursing homes, and I enjoy working with pediatric patients. They are both a challenge, but fun too! I get plenty of patient experience and clinical hours.” Caitlin says that while growing up, her mother, Janelle Walter, inspired her to pursue a health care career since it offers jobs that will always be needed as people will always need medical care. Janelle has worked at Hanover Hospital for many years in the laboratory as a Medical Technologist, and more recently in MIS where she works as the Senior Integration Coordinator. Caitlin’s grandmother, Judy Klunk, has also worked here many years and is employed in the Patient Accounting department.
Last year, Caitlin graduated from University of Delaware, earning a Bachelor of Science degree in health sciences. Her next goal is graduate school, where she will pursue a nursing degree. Caitlin encourages those who, like herself, are thinking about a health care career to look into phlebotomy certification as a good way to “get their foot in the door.” She feels it helps to have good customer service skills in order to be able to communicate clearly with coworkers, doctors and patients. “Also, you have to be kind. I think that’s the most important!”
Pam Kauffman
Earns CMA & CPT Certifications Congratulations to Pam Kauffman, CMA/CPT, who recently achieved credentialing as a Certified Phlebotomy Technician and Certified Medical Assistant. Pam works as a contingent drug screen collector and breath alcohol technician in HanoverWorks, Hanover Hospital’s occupational health service.
and Blockbuster. “I wanted to start a career in the medical field, and becoming a medical assistant seemed to be the perfect fit.” She pursued her education at York Technical Institute, where it took her 18 months to complete the courses followed by a three-month externship that she served at New Oxford Express Care.
Earning the two certifications represents the achievement of a professional goal for Pam. Before working at Hanover Hospital, she was employed at Cross Keys Village, Friendly’s
Now Pam looks forward to obtaining her first clinical job in her chosen profession. She says she will focus her attention on being the best medical assistant she can be, and hopes to one
day become an office manager in a medical office. Pam also emphatically encourages others who may be thinking about similar career training. “I never thought I would enjoy this as much as I do. I used to be so afraid of needles, and I was so scared to stick my first patient. However, I have grown more confident and I enjoy it very much now. I love the satisfaction I get knowing I am helping someone feel better. I do know one other thing: if I can do it, so can you!” JULY 2014 | www.HanoverHospital.org | 3
What's New?
Welcome to Dr. André Garabedian & Dr. Gagandeep Gurm
NEW CARDIOLOGISTS Welcome to Drs. J. André Garabedian and Gagandeep S. Gurm, who are new members of the Hanover Hospital Medical Staff and Hanover Medical Group Cardiology.
J. André Garabedian, D.O., a diagnostic cardiologist, is board certified by the American Osteopathic Board of Internal Medicine. He earned his Doctor of Osteopathy degree at Lake Erie College of Osteopathic Medicine , Bradenton, FL and served his Internal Medicine residency at Drexel University College of Medicine, Philadelphia, PA. Dr. Garabedian will soon complete Cardiovascular Diseases Fellowship training at Deborah Heart and Lung Center, Browns Mills, NJ. Dr. Garabedian has a special interest in preventive cardiology, which focuses on taking measures to avoid future heart attacks and strokes. “The most important things a physician can do are to first help a person feel better...and offer treatments and recommendations to help them live a longer, healthier life. In cardiology, we can achieve both goals in a very impactful way. This is why I chose cardiology, this is why cardiology chose me and this is why I love what I do.” He wants his patients to know that he is very engaged in their well-being. “I also expect patients to be engaged...in their own health and well-being. I will not hesitate to push them when there is more they can be doing to improve their own health. I want them to be the healthiest version of themselves that they can be.”
Gagandeep S. Gurm, M.D., a diagnostic cardiologist, is board certified by the American Board of Internal Medicine. He obtained his medical school training at Kasturba Medical College, India, served his Internal Medicine residency at Overlook Hospital, Summit, NJ and his Nuclear Medicine/ Nuclear Cardiology residency at University of Maryland Medical Center, Baltimore, MD. Dr. Gurm went on to complete a Nuclear Cardiology/Cardiac Imaging research fellowship at Massachusetts General Hospital, Harvard Medical School in Boston; and he will soon complete a Cardiology Fellow program at University of Maryland Medical Center in Baltimore. Dr. Gurm has sub-specialty interests in cardiovascular imaging, such as nuclear, echocardiography and vascular ultrasound. Stating that cardiology is one of the most exciting and rewarding specialties, Dr. Gurm explains that in the last two decades, tremendous advances have been made in the diagnosis and treatment of heart attacks, heart failure, heart arrhythmias, etc., making cardiology one of the “most evidence based specialties.” He wants his patients to know that, “With all these advances, I will be able to provide the best care to my patients. I aim to be an approachable, confident, interested, compassionate and caring physician. I will be someone who takes time to listen and communicate honestly and effectively with my patients.”
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Drs. Garabedian and Gurm are accepting new patients. To schedule an appointment, please call (717) 637-1738.
What’s New?
Welcome to Dr. Sara Clymer
HANOVER’S NEW OB/GYN Welcome to Sara E. Clymer, D.O., an obstetrician and gynecologist, who is the newest member of Mountain View OB/GYN. A native of Eureka, Illinois, Dr. Clymer earned her Doctor of Osteopathy degree at A.T. Still University, in Kirksville, Missouri. She completed her obstetrics and gynecology residency program at Inspira Health Network in Vineland, New Jersey. A member of the Hanover Hospital Medical Staff, her professional
memberships include the American College of Osteopathic Obstetricians and Gynecologists, the American Osteopathic Association, the American College of Obstetricians and Gynecologists, the National Osteopathic Women Physician Association and the Pennsylvania Osteopathic Medical Association. In addition to providing a full range of gynecological and obstetrical care, Dr. Clymer enjoys all facets of gynecologic surgery with special interest in laparoscopy/ minimally invasive surgery, urogynecology and reproductive endocrinology. I discovered a strong passion for this field early in my medical school education.” Nothing else in medicine attracted me the way that obstetrics and gynecology did. It feels completely natural.”
Dr. Clymer, who served an OB/GYN clinical rotation at Mountain View earlier this year, is “thrilled and excited” about joining the practice and being able to bring a fresh, new enthusiasm. She is also impressed with Hanover Hospital. “I love it. Everyone at the hospital and in the office has been so friendly and kind. I look forward to practicing here.” In relating to her patients, Dr. Clymer says, “I try to lead by example. I stay active and fit and eat right.” “I am thankful to have the best job in the world! I want new moms to know that they will have a compassionate and caring doctor who is excited about their baby.”
Dr. Clymer is accepting new patients. To schedule an appointment please call (717) 637-7755.
Cherry Tree Cancer Center
Earns Accreditation Congratulations to Dr. Michael Watson and the staff at Cherry Tree Cancer Center who have earned a three-year accreditation by the American College of Radiology (ACR), following a comprehensive accreditation and on-site survey review. ACR practice guidelines and technical standards were used to evaluate appropriate delivery and documentation of radiation
therapy and ongoing quality assessment and improvement efforts. According to Patrick D. Conway, M.D., FACR, Chair, Committee on Radiation Oncology Practice Accreditation Commission on Radiation Oncology, accreditation demonstrates that the facility provides this essential service to the community at the highest standards of the radiation oncology profession.
Cherry Tree Cancer Center, located at 773 Cherry Tree Court, Hanover, is a joint venture of WellSpan Health and Hanover Hospital. The Center provides high quality cancer treatment in friendly and comfortable surroundings for patients in the Greater Hanover area. For more information, please call (717) 633-9573.
JULY 2014 | www.HanoverHospital.org | 5
Patient Experience
DR. AYMAN BISHAY
IS THE JUNE FOCUSED AWARD RECIPIENT Congratulations to Ayman Bishay, M.D., of Hanover Medical Group Pulmonary & Sleep Medicine, who is the June FOCUSED Award recipient. Nominated by a member of the staff, Dr. Bishay was “caught” role modeling all of the FOCUSED Standards of Performance: Friendly, Owner-minded, Communicative, United, Service-oriented, Empathetic and Devoted & respectful. Susan Walbeck wrote, “I have heard repeated comments from our patients on how very kind and thorough he is during the exam… He is very observant of not only the physical condition of his patient, but other outside factors that may be affecting them such as depression or changes in their home life…When faced with conflict, he has always been able to suggest peaceful resolutions… He has met with his coworkers individually, as well as in groups, quickly gaining the respect and admiration of all…The individual attention that he provides our patients leaves them feeling genuinely cared for by not just their doctor, but by another human being.” Read the complete nomination and view photos of his award presentation on the Patient Experience page of the hospital intranet.
Press Ganey Compliments Surgical Services: “Nurse Margaret Wasielczyk was very kind and helpful. She gave me good instructions and helpful advice.” Littlestown Rehab: “I had a very good experience. Kristy Fleck was my therapist and was excellent. Very kind and caring, answered all my questions. Everyone there was very helpful and friendly.” Hanover Medical Group General Surgery: “I saw Dr. Crooks every year in the following five years after my surgery. I adored him and have the utmost respect for him and all of his staff. When I had an unrelated issue, I requested him!” Hanover Medical Group Urology: “Dr. Kane is a good listener. He’s thorough and gives good explanations and is very personable.”
Hanover Medical Group Family Medicine – Hanover: “My husband and I have been going to Dr. Roberts for several years. We are very satisfied with her, so much so that we have family members now going to her practice.” Hanover Medical Group Family Medicine – Littlestown: “The staff and Dr. Kovalchick are extremely friendly. In my opinion this is very hard to find. I believe Dr. Kovalchick is very intelligent as a physician therefore I trust his judgment. I wouldn’t go anywhere else. If I hear of anyone looking for a physician I would recommend Dr. Kovalchick.” Emergency Department: “Dr. Tauscher had remarkable bedside manner. I felt he really cared about me. He asked questions and explained my treatment and seemed willing to give me all the time I needed.”
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Inpatient - E4: “Drs. Bilbrough and Garcia went over and above in their care and manner. I was very impressed with them.” Surgical Services – GEU: “I hope Joli [Ecker] realizes what a wonderful team she has working together in GEU. A special thank you to Cheryl Mallory for helping me out when I got so very ill with my prep. It was greatly appreciated.” Express Care: “I have used Express Care a couple times – have always had a great experience. If I need help again I know where I can turn. Thank you for being in New Oxford and thank you for such a caring staff!”
Did You Know?
Shown l-r: Herb Ricords, Responder 5 representative; Vicky Bracken, RN, Clinical Leader; Jeanine Albin, RN, Clinical Educator; Kaitlyn Snyder, RN; Anissa Chongling, Environmental Services; Mark Lambrizi, Responder 5 and Gayle Kenee, Service Advocate.
Responder 5 Call System Now on M2 The new Responder 5 call system has been recently installed and is fully operational on the M2 unit. The new M4 unit was the first patient care area, followed by the E4 unit, to take advantage of the workflow, communication and patient safety features the system has to offer. Benefits of the new system include: patient calls go directly to the assigned patient’s nurse and PCA, and the staff can answer the patient directly, saving steps by knowing what the patient needs before arriving at the patient room; other departments such as
pharmacy can call a patient’s nurse directly with questions or medication information without having to call the service advocate to find the nurse; environmental service staff are alerted by a press of a button on the staff terminal when a patient has been discharged from the room, allowing a quicker patient room turnaround. Patient safety has been improved, explains Jennifer Shimkonis, Director, Medical Surgical Services, because Responder 5 is interfaced with the new Hill Rom patient beds and the bed exit alarm feature notifies all staff when
the patient is attempting to get out of bed unassisted. “These are just a small sampling of the communication, workflow and patient safety opportunities the Responder 5 system has to offer. The system has the flexibility to truly meet the needs of any patient care area. The Emergency Department has already begun brainstorming how Responder 5 can improve their processes. It will be exciting to watch how the system positively impacts patient care and flow!”
JULY 2014 | www.HanoverHospital.org | 7
Did You Know?
New Hematology Analyzer System
GOES LIVE
Front row, l-r: Nancy Konopka, Jean Hunter, Steph Keffer, Gail Flickinger, Tracy McCartney and Monica Salisbury. Back row: Jim Breslin, James Wright, Joe Zutell, James Johnson, Brian Bankert and Doug Null.
in “Showcase” Hospital Laboratory Just months ago, the Laboratory added a new chemistry autoverification system. Now, new hematology analyzer and autoverification systems are up and running. The implementation complexity of the hematology technology in itself is pretty amazing, according to Michelle Lee, Director of Laboratory, but what makes this particular endeavor so impressive is how quickly it was completed. “To have the analyzers with autoverification implemented in only three months is a real accomplishment,” she explains. “Members of the Beckman Coulter team have stated numerous times that this is a ‘showcase’ lab for an implementation process of this type, in part because of our aggressive timeline.” Michelle credits Tracy McCartney, Core Laboratory Supervisor and a dedicated team of lab, MIS and other hospital staff, and vendor Beckman Coulter. Tracy explains that today’s hematology labs are challenged by ever increasing
pressure to improve productivity, decrease turnaround time and reduce overall costs. “The new Remisol Autoverification delivers more timely information to technologists, enabling them to provide critical results faster to help clinicians make rapid and more informed treatment decisions. The new Cellavision technology standardizes manual differential results and increases efficiency for routine work. It provides digital cell [information] that classifies and stores cells for technologist/ pathologist review.” Because the new technology provides four times greater resolution, and up to ten times more data per sample than before, the Hematology staff can ensure sample identification with user-defined checking rules that alert technologists to abrupt changes in patient results. The ambitious implementation timeline was set because the lab’s analyzers were on a month-to-month lease – which was
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not cost effective, Tracy notes. “I was trying to be proactive and implement the system as quickly as possible.” Cindy Friedmann, Advanced Application Specialist for Beckman Coulter, who worked with and trained the team expressed high praise for the staff. “Everybody had a role…they ran with it... others typically rely on the vendor. Every level took part in the training process. A particular job that usually takes two weeks to complete was accomplished by MIS in one day. There was someone assigned with me during the entire process. That never happens – we usually have to wait on people!” The success of the project is due to an interdepartmental team effort. Tracy thanks Michelle Lee, hospital administration, and her fellow lab staff for their commitment and “zest for learning,” as well as MIS, Facilities and Environmental Services, who made it all happen.
Did You Know?
Community Service
Unites Patient Accounting Staff The Patient Accounting staff recently provided the VFW (Veterans of Foreign Wars) with a dozen personal care kits containing items collected for homeless veterans. It’s the latest of countless such service projects they’ve completed over the years. They were referred to the VFW by a friend of a staff member and so the VFW was contacted and provided a list of items needed and accepted for donation. Over two dozen useful items ranging from hand sanitizers, soap, toothbrushes and t-shirts to a sleeping bag and ground tarp are included in each of the kits which are customized for males and females. It’s all about helping people, they explain. The group truly enjoys being able to help people who are
less fortunate or don’t have the resources. In their department, they talk with patients every day who are struggling, so they feel good knowing there are things they can do to help. In turn, the group agrees that helping others helps them. It makes them a stronger team and helps them to look at each individual and the silent challenges they may be facing each day. And, working on the projects together has also made a positive impact on the way staff members interact with one another in the workplace. The group has done projects to help their own staff members in times of need. They also learn what cause each is individually passionate about whether it is the military, animals, or something else – and they help them all.
Front row, l-r: Amy Loss, Jen Wolf, Julianne Thompson. Row 2: Lori McIntire, Connie Kuhn, Linda Rebert, Sherry Jensen, Connie Henry, T.J. Kitzmiller, Stephanie Scholles. Row 3: Kate Wood, Sandie Sentz, Joy Little, Nicole Myers. Row 4: Denise Adams, Dawn Tauscher, Paula Spatz, Julie Baugher and Kathy Fidler. Missing from photo: Melissa Burns, Diane Beck, Stacey Murrin, Maria Alt, Scott Wolf and Gail Strayer.
VAT Savings From time to time we include a list of savings and incentive/rebate payments. Ever wonder how these savings come about? The VAT (Value Analysis Team) is a multidisciplinary group of directors, managers, clinical staff and clerical staff from throughout our organization who meet to discuss products and services used at the hospital. When a new item is being considered, the team discusses the economic and clinical impact and schedules a trial if applicable, assuring the correct vendors and purchasing contracts are being used. Once all the details are
covered, the team votes on using the new product or service. According to Matt Arrison, Senior Buyer, Materials Management, we are often able to bring in an item that not only works out better for our patients, but also saves money. Sometimes the new item costs more but improves employee/patient safety or has better clinical outcomes and is well worth the investment. In addition, Hanover Hospital belongs to MAPC (Mid Atlantic Purchasing Coalition), a committed-volume contracting
organization comprising 39 health systems with 56 acute care hospitals. The group works toward standardizing the products and services we purchase, then MAPC approaches suppliers to negotiate the best possible price based on our aggregate usage. The advantage, says Matt, is that it allows us to access pricing tiers that would not normally be available to a hospital our size. Because of these networks, as of April of FY14 Hanover Hospital has realized a savings of $287,811.61. In addition, rebate payments have totaled $71,473.47!
JULY 2014 | www.HanoverHospital.org | 9
Employee Wellness
The “lazy, crazy” days of summer are finally here, but don’t let them sabotage your personal fitness and wellness goals!
STAY ON TRACK WITH THESE HELPFUL TIPS:* WAYS TO
WAYS TO
• Purchase a pedometer and walk 2,000 more steps daily.
FROM YOUR DIET
BURN 100 CALORIES • Play catch with the kids or toss a Frisbee for 30 minutes. • Wash your car by hand for 20 minutes. • Walk the dog for an extra 20 minutes. • Exercise or walk around the house during commercial breaks of a 1-hour TV show. A 60-minute show averages 16 minutes of commercials – a gold mine of time during your busy day! Make productive use of it.
WAYS TO BURN Activity (1-hour duration)
CUT 100 CALORIES • Use mustard or fat-free red wine vinaigrette dressing on your sandwich instead of mayo. • Bring a piece of fresh fruit for your afternoon snack instead of the 2-ounce bag of pretzels from the vending machine. • Make it an open-faced sub or sandwich.
MORE CALORIES
Calories Burned/ Hour – 150 lbs.
Calories Burned/ Hour –180 lbs.
Bicycling (outdoor)..........................545..................................655 Canoeing........................................240..................................290 Gardening......................................270..................................330 Hiking............................................. 410..................................490 Jogging (5 mph).............................545..................................655 Swimming...................................... 410..................................490 Tennis.............................................475..................................575 Walking (2 mph)............................. 170..................................205 Walking (3.5 mph)..........................260..................................310 10 | www.HanoverHospital.org | JULY 2014
COMING SOON!
Hanover Hospital will introduce new weight loss and healthy nutrition programs in September.
STAY TUNED FOR MORE INFORMATION!
TAKE 10 MINUTES TO DE-STRESS • Go for a walk – put on your headset or ear buds with some favorite music or just enjoy the sounds of nature or peaceful silence. • Read a book – set a goal to read one chapter each day. Vary your reading selections from pleasure to self-improvement. • Write in a journal, blog or diary – writing down your thoughts and feelings is like having a conversation with a close friend. It can be very cathartic. • Listen to some music – or create your own music by playing an instrument. Studies show that participating in music is a greater stress reducer than just listening. • Practice some simple stretches – help relieve tight, stress-filled muscles in the shoulder, neck and back areas where many of us feel the physical effects of excessive stress. *From Highmark Blue Shield’s Drop 10 in 10SM Guide Book.
Employee Wellness
Shopping for Shoes that Really Fit? Here are Expert Tips!
Submitted by Jay Shank, Sr. Physical Therapist Assistant, and Christy Wittmer, Sr. Physical Therapist, Hillside Rehab, Human Performance Lab
Going into a shoe department can be like going to a big food buffet: so many choices, some that are good for you and some that are bad for you, some you like and some you do not like. Choosing shoewear, whether it is for work, exercise, sport or leisure can be an overwhelming task. At Hanover Hospital’s Human Performance Lab we are frequently asked, “What kind of shoes should I be wearing?” This is an excellent question because your footwear is a vital component of your daily life and likely the single most fundamental investment you can make for the health of your feet. However, shoes are not a “one-size or one-style-fits-all” purchase. A good shoe for someone else may not be so good for you and your feet. Your foot type and how your foot operates as you walk should determine your shoewear. Because the foot is so complex, without having a biomechanical evaluation, you can only act on what you see and feel after a long day’s work or a hard workout. Generally speaking, here are several factors to consider and features to look for when purchasing a pair of shoes. Usually, you get what you pay for when it comes to quality shoes. Good exercise shoes usually start between $75-$125 dollars. That being said, not all expensive shoes are good. Some manufacturers rely on stylishness and their sponsorships to keep their shoes in vogue. Avoid these by being a conscientious consumer and learning about shoe technology.
Tips for the Right Fit • Try on shoes at the end of the day when your feet are at their largest due to normal swelling. • If you have orthotics, take them with you so you can test how they fit in a variety of shoes. • Have your foot measured by a shoe fitter to determine the most accurate size for you.
• Select a shoe with a wide and deep toe box. There should be 0.5 inch of space between your longest toe and the end of the shoe.
• Do the “wallet test” by attempting to fold the shoe in half. It should only bend at the toe. If it folds like a wallet across the middle of the shoe, it is not supportive enough.
• A rigid yet cushioned heel counter will keep your foot from slipping out of the shoe.
• An average pair of running shoes generally needs to be replaced every 400-500 miles even if the uppers seem to be in good condition.
• A lace up shoe instead of a slip on type will provide more support and stability.
For further information, please call Christy Wittmer or Jay Shank at ext. 7330. JULY 2014 | www.HanoverHospital.org | 11
Compliance
Thanks Again to Everyone
who participated in Corporate Compliance and Ethics Week, and congratulations to the winners of the special activities that week! As promised in last month’s HighPoints, here is the winning compliance scenario submitted by Joli Ecker, Nurse Manager, Surgical Services, GEU:
Compliance Scenario Here is the beginning of the hypothetical compliance scenario (find the scenario in its entirety in the Education Center of the intranet): Nurse Amy is at work and caring for one of her patients, Miss Smith. Miss Smith has expressed to Nurse Amy that she can hear the patient in the room next to her and she thinks she might know her. Nurse Amy says, “Oh, that is Stella Jones, she is a teacher at the local high school.” Miss Smith replies, “I thought I recognized her voice. I heard rumors that she has been sick. What does she have?” Nurse Amy tells Miss Smith that Stella has pneumonia.
Here are the compliance infractions that Joli noticed. How well would you fare? 1. H IPAA violation: telling the patient the identity, occupation, and diagnosis of any individual who is in or has been treated in the facility. 2. N ot logging out of the computer and completing her documentation (the data could be lost). Other staff could chart under her name and have access to Amy’s data. 3. C onflict of interest: bringing MedEquip in under false recommendation to receive perks that benefit her. 4. E ntering orders for a physician under that physician’s password. It is wrong that the physician would give her his password at all! It created a violation when the physician shouted orders in a public hallway. Instead should discuss patient orders privately and then enter them himself. 5. Amy needs to contact appropriate department and/or her supervisor/educator to assist in further education for physician to enter his own orders. 6. H IPAA violation at the Radiology desk in asking why a person was in the department. Jenna has her own HIPAA issues in actually giving the information to her and then for Amy to call her mother and share the news is totally wrong!
7. Nurses or employees should NEVER take money from patients and their families. A reasonable alternative is to explain to the family the rules, and if they are in agreement contact the appropriate department and have the money donated to a hospital wide fund to benefit others. 8. Inappropriate for a supervisor to ask Amy to get signatures on a contract that she has no knowledge of the product in violation of “informed consent” and information is NEVER to be back dated and falsify records. 9. Poor patient care and falsifying records to template progress assessments and notes. This practice should be addressed with the Medical Director and poses a huge risk for the hospital. With Amy’s previous behavior it is concerning that she sees this as a “time saver” and not an ethical issue. 10. Social media and the internet should never be accessed during work hours (theft of work hours) and violation of HIPAA in stating that she saw any patient or family at her workplace. Violation in downloading any files and patient data to be removed from the hospital and taken home. 11. N o patient records and files should ever be opened on personal computers outside of the facility due to decreased levels of safeguarding information that could be hacked or stolen by others. The information is now left up for the roommate and any friends to see.
“Nurse Amy is very scary from a compliance standpoint! This nurse is out of control! Jenna in Radiology, the ‘password sharing,’ Dr. Miller, Amy’s supervisor, and Dr. Zickla should also receive education and discipline regarding their behavior in this scenario.” — Joli Ecker
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Auxiliary Update
Snapshot Memories from
MONTE CARLO CASINO NIGHT The Auxiliary's first-ever Monte Carlo Casino Night fundraiser was a huge success...and lots of fun! While the final totals are still being tallied, here are photos that capture elements of the evening's events.
HIGHPOINTS TRIVIA CHALLENGE THANK YOU FOR READING HIGHPOINTS, AVAILABLE EXCLUSIVELY ONLINE. Thanks also to everyone who participated in last month’s HighPoints Trivia Challenge – and congratulations to the winners: Esther Menges, Food Services, Joanne Lambert, Pharmacy and Barb Colgan, MIS.
WIN
a 5 Sweet Frog gift card! $
Here are the questions for this month’s challenge. Email your answers by July 14. Three winners drawn from correctly answered entries will receive a $5 Sweet Frog gift card. The answers can be found in the articles in this issue – July 2014. Please email your answers to Joanne Wantz at
[email protected].
1. Name two of the features/benefits offered by the new Responder 5 call system. 2. G ive one of the reasons why the Laboratory’s new hematology analyzer system was implemented on such a fast timeline. 3. H anover Hospital is a member of which multi-hospital contracting organization that negotiates the best possible prices for products and services? JULY 2014 | www.HanoverHospital.org | 13
Welcome
New Employees
New Interns
Clarissa N. Adamczyk Housekeeper, Environmental Services
Shawn M. Graham Clinical Tech, Eichelberger Lab
Arletta A. Molnar Registered Nurse, M2
Lennest Banks, Jr. Registered Nurse, Pediatrics
Melinda M. Gray Office Clinician I, Spring Grove Express Care
Debbie C. Norris MRI Tech, Radiology
Faye D. Benn-Parkins Registered Nurse, M2
Barry L. Hess Courier, Laboratory
Charles T. Robinson, II Registered Nurse, Operating Room
Katlyn M. Brummet Registered Nurse, M4
Morgan E. Hull Pharmacy Tech, Pharmacy
Megan L. Shannon Patient Care Assistant, E4
Courtney L. Brunner Office Clinician I, Hanover Medical Group Cardiology
Amanda M. Kempa Food Service Assistant, Food Service
Derek L. Shoenberger Office Clinician I, New Oxford Express Care
Steven N. Lawrence Senior Systems Administrator, Management Information Systems
Hwan T. Strouse Polysomnography Tech, Sleep Lab
John W. Gates Security Officer, Safety & Security
Katie Hayes Harrisburg Area Community College – Hanover Medical Group Family Medicine-Littlestown Rebecca James York Technical Institute-Lancaster – Hanover Medical Group Grandview Adult & Family Medicine
Transfers & Promotions Christina Falls Office Clinician I, Hanover Medical Group Adult Medicine MultiSpecialty Group to Office Clinician I, Hanover Medical Group Urology
Kristin Kaminkow Registered Nurse, M2 to Registered Nurse, Maternity
14 | www.HanoverHospital.org | JULY 2014
Barbara Matthews Office Clinician I, Hanover Medical Group Urology to Surgical Coordinator, Hanover Medical Group Urology
Robin Stevens OB/Surgical Services Attendant, Maternity to Rehab Tech, Cherry Tree Pediatric Specialty Therapy
Employee Birthdays July 1 Meagan D. Clawson Kevin C. Pottorff Laurie A. Wolf July 2 Laurie C. Altland Joel B. Hummel Julie A. Mosebrook Teresa A. Smeak Margaret M. Staub Sabrina A. Sterner Debra A. Zelanko July 3 Deborah L. Barnes Bria L. Bennett Andrew C. Crosby Diane L. Gabriel Christine E. Rapp Deborah L. Resig July 4 Heather M. Anderson Rhiannon A. Day Sharon K. Jarvis July 5 Gina L. Devage Tracey A. Kessel Gail L. Wagaman July 6 Christa E. Apgar Sheri A. Becker Alaina A. Brown Tara S. Engelhart Karen M. Louey Heidi R. Patschke Caitlin R. Walter Susan M. Warner
July 7 Kathryn E. Dell Amy L. Despines Pamela D. Kauffman Dana L. Valdes-Dapena Leanna R. Wagner July 8 Denise K. Carey Shane J. Claypoole Shirley A. Craig Jessica L. Ellis Joy D. Trimmer July 9 Taylor L. Brusby Judy A. Chronister Lisa A. Hutchinson Brenda E. Kennedy Victor R. Riddle Alisha M. Wishard July 10 Melissa A. Fink Lindsay M. Mitchell Kay Murren Amy Jo Seymore July 11 Judy D. Cromer Jennifer D. Laughman Carlos J. Vidal, M.D. Ali L. Wallen
July 12 Crystal K. Arentz Sonya M. Barnes Carey D. Custer Paul F. Dende, D.O. Lisa A. Gift Michael A. Hockenberry Tiffany R. Miller Aaron C. Rinehart Joy R. Shaw Danelle H. Smith July 13 Matthew B. Arrison Lisa J. McIntyre Catherine A. Sneeringer July 14 Cynthia A. Brendle Jamie A. Stoner July 15 Mary E. Frey Donna L. Krebs Christine L. Lauchman Elizabeth M. Light Tina C. Loucks Diane M. Redding Jeremy L. Weaver July 16 Fernando Alicea Michael E. Bowers Toni M. College Tammy L. Fowble Connie A. Henry Stephanie P. Keffer Charles T. Robinson II Brenda J. Ruopoli
July 17 Katie A. Howe Heird Rhonda S. Ramos William C. Tandy
July 24 Lenka Pospichalova Kirsten Schaub Patricia E. Wagner
July 18 William Chua Joanne Kosmala-Ferraro Pamela S. Mougeotte
July 25 Lynne M. Baublitz Valerie A. Golden Lynelle M. Livelsberger Christina M. Spahr Mariann E. Steward
July 19 Olivia J. Artz Maureen Kaltreider Amy L. Martin Deborah J. Wagner July 20 Rosemary A. Ashby Darryl W. Bear Anita C. Grove Joshua A. Hrycek Heather A. Thompson July 21 Rachel E. Black Sally J. Greco Thomas S. Holbrook Lindsay R. Luckenbaugh Arletta A. Molnar Jaclyn B. Orndorf Brandi L. Topper
July 26 Christine K. Miller Dana D. Snively July 27 Luann L. Garland Ann M. Hamby Joy M. Little Robin Lynne Weaver July 28 Dana L. Burns Romaine A. Conjack Matthew R. Czajkowski Michael W. Gaskins Carrie A. Lankford Virginia M. Walton
July 29 Mohammad M. Bari, M.D. Barry M. Pecher Deborah A. Shanbarger Stephanie L. Wirfel July 30 Brandon M. Blouse Amber D. Lovejoy Troy D. Misner Michelle J. Nutt Andrew C. Rinehart Susan R. Walbeck July 31 Elizabeth B. Boudreau Kristen S. Hughes David G. Markel Jessica L. Miller
July 23 Erin J. Bevenour Kurt D. Campo
Volunteer Birthdays July 2 Joel Hummel
July 10 Patricia Eveland
July 17 Wayne Zumbrum
July 3 Sally Noel
July 12 Margaret Fuhrman
July 20 Mary Sterner
July 7 Betty Clabaugh
July 15 Colleen Reese
July 21 Dale Alwine
July 8 Patricia Owen
July 16 Shirley Sheridan
July 22 Carroll Rudisill
July 23 Ada May Koehler Patricia Lilly
July 26 Barbara Brougher Daryl Mehring
July 24 Angela Ang-Alhadeff
July 27 Marie Elaine Luckenbaugh
July 28 Mary Ann Shriver July 31 Kathleen Neiman
JULY 2014 | www.HanoverHospital.org | 15
Hanover Hospital Nursing Grand Rounds
UPCOMING EVENTS
July 16 – Noon-1 p.m.
Presented by: Gary Laabs Topic: Systemic Inflammatory Response Syndrome
Retiree Luncheon
All hospital retirees are welcome
July 16 – 12:30 p.m.
Conference Room D, Hanover Hospital
Perkins Restaurant & Bakery 300 Eisenhower Drive, Hanover
For details about upcoming Nursing Grand Rounds, contact Lisa Gift, Education Services, at 316-2119 or
[email protected].
For more information, please call Nadine DeVine at (717) 359-4203.
2014 STUDENT ATHLETIC TRAINING WORKSHOP Wednesday, July 30, 2014 11:00 a.m. - 3:00 p.m. Hanover Medical Fitness Center, 250 Fame Avenue, Suite 100 Designed for students grades 7-12. All participants will receive a certification in AHA First Aid and valuable skills important for any student hoping to learn more about athletic training and other allied health professions. Cost per participant: $40.00 (includes costs of material, First Aid certification, lunch and a t-shirt). For additional information about our summer programs, please contact Jennifer Sherdel, Coordinator of Sports Medicine at (717) 316-6817 or
[email protected].
wishing you a safe & happy 4th of July!
Employee Blood Drive Friday, July 25—7 a.m.-4 p.m. Conference Room M Employees’ families and friends are welcome to donate. Sign up by calling Volunteer Services, ext. 2136.
27th Annual Hanover Hospital Golf Tournament Friday, August 1, 2014
We’re looking for volunteers for the 2014 Golf Tournament! Time slots for the following positions are available: hole spotter, golf cart driver, and golf shop staff assistant. If you are interested, please contact Justine Kilkelly at ext. 2045.