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Lesson Library Hospitality English for Hotels Season 1
Welcome to EnglishClass101's Hospitality English for Hotels series. This lesson series is perfect for hotel workers and those in the hospitality industry that want to improve their Business English. In this 25-lesson series, you'll learn how to check guests in, take room service orders, make small talk, the proper telephone etiquette, and how to communicate effectively with all your English-speaking customers. 25 Lessons • 5hrs 17min Add to Dashboard
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Checking in a Guest Learn how to express concern for a guest, from a conversation between a hotel staff member and a guest 10 Minutes • Audio
Taking a Room Service Order Learn how to do housekeeping when a guest is in their room, from a conversation between a hotel staff member and a guest 10 Minutes • Audio
Directing Guests to a Destination Learn how to take a beverage order, from a conversation between a hotel staff member and a guest 11 Minutes • Audio
Delivering Room Service Learn how to take a reservation, from a conversation between a hotel staff member and a guest 11 Minutes • Audio
Serving Room Service Learn dos and don'ts of guest interaction, from a conversation between a hotel staff member and a guest 14 Minutes • Audio
Cancelling a Reservation Learn how to register a guest, from a conversation between a hotel staff member and a guest 14 Minutes • Audio
Suggestive Selling and Upselling Learn how to check in a group, from a conversation between a hotel staff member and a guest 14 Minutes • Audio
Procedures for Taking Room Service Orders Learn how to make implied promises, from a conversation between a hotel staff member and a guest 11 Minutes • Audio
Hotel Telephone Etiquette Learn how to take drink orders, from a conversation between a hotel staff member and a guest 11 Minutes • Audio
Turning a Guest Away When Fully Booked Learn how to properly serve drinks, from a conversation between a hotel staff member and a guest 13 Minutes • Audio
Dealing With Turnaways By the Guest Learn how to wait-list a guest, from a conversation between a hotel staff member and a guest 15 Minutes • Audio
Departure Etiquette in the Hotel Restaurant Learn how to refuse politely, from a conversation between a hotel staff member and a guest 11 Minutes • Audio
Expressing Concern for a Guest Learn how to be agreeable in difficult situations, from a conversation between a hotel staff member and a guest 10 Minutes • Audio
Housekeeping When Guests are Present Learn how to help a guest find a restaurant, from a conversation between a hotel staff member and a guest 12 Minutes • Audio
Taking A Beverage Order at a Hotel Restaurant Learn how to deliver vital information quickly, from a conversation between a hotel staff member and a guest 12 Minutes • Audio
Taking a Reservation Learn how to let guests know you speak English, from a conversation between a hotel staff member and a guest 13 Minutes • Audio
Guest Interaction: Dos and Don'ts Learn some tips for making small talk, from a conversation between a hotel staff member and a guest 14 Minutes • Audio
Guest Registration Learn how to confirm that a guest is satisfied, from a conversation between a hotel staff member and a guest 11 Minutes • Audio
Group Check-in Learn how to handle an unhappy guest, from a conversation between a hotel staff member and a guest 13 Minutes • Audio
Apologies and Implied Promises Learn how to deal with an escalated complaint, from a conversation between a hotel staff member and a guest 12 Minutes • Audio
Taking Drink Orders at Special Events Learn more about how to handle an unhappy guest, from a conversation between a hotel staff member and a guest 12 Minutes • Audio
Serving Drinks at a Lounge or Bar Learn how to react appropriately to an angry guest, from a conversation between a hotel staff member and a guest 11 Minutes • Audio
Putting a Guest on the Wait-list Learn how to calm a guest down, from a conversation between a hotel staff member and a guest 17 Minutes • Audio
Polite Refusals Learn how to deal with advances from guests, from a conversation between a hotel staff member and a guest 12 Minutes • Audio
Being Agreeable in Difficult Situations Learn how to ask a guest to repeat something, from a conversation between a hotel staff member and a guest 13 Minutes • Audio
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