Hotel Management Operations Asset Management Accounting And Finance Revenue Management F&B Concept / Management Human Resources IT Property Facilities Management
Holiday Inn - St. Louis South County Center
Hotel Management Operations The long term stability and financial success of a hotel well operated, delivers superior guest services, retains associates and instills operational excellence. Aided by expert support from our corporate office and property-level empowerment in areas such as: Business Planning Brand Standards Short and Long-term Operational Planning Monthly Property Visits
Asset Management Widewaters Hotels provides advisory services to hotel owners and investors to achieve optimal performance from their hospitality investment. A constant oversight is performed by the following Asset Management services: Financial Performance Analysis Management Contract Compliance Brand Relationship Management Benchmarking / Competitive Analysis Risk Management / Mitigation Capital Expenditure Planning Monthly and Quarterly Property Review Meetings
Accounting And Finance We provide financial support to our hotels through a variety of accounting and finance functions and controls. Our centralized accounting specialists bring experience, accounting knowledge and a focused dedication to meet the needs of stakeholders. Financial statement preparation Tax compliance Invoice and payroll processing Budget and forecasting facilitation Policies, procedures and training of hotel accounting staff Daily reports Cash management Operating Budgets Forecasting (weekly, Monthly, Quarterly) Flow-Through Analysis Brand Audits
Revenue Management Both strategic and tactical expertise will assist hotels in maximizing the properties full potential. Widewaters Hotels provides a consistent approach and delivery of services which revolve around pricing, inventory controls, segmentation analysis, forecasting and demand opportunities. Weekly Sales Strategy/Revenue Meetings and Reports Hotel Segmentation Reports Value Assessment – evaluating competitors strengths Ongoing 3rd party channel management (OTA’s) including parity assurance Rate and inventory audit Analytical reviews of STAR reports, monthly performance & market conditions Weekly analysis including PACE reports and rate shops Revenue management staff training
F&B Concept / Management It is Widewaters Hotels goal to exceed guest’s expectations within our hotels Food & Beverage services. Our services encompass: Facility Management Concept Development Menu design Catering & Wedding Product Development Costing Daily reporting on revenue, expense and labor controls
Human Resources Widewaters Hotels champions a set of core values. We understand that effective associates – our most important asset, provide us with a competitive edge. We encourage a working environment of trust and respect. Our Human Resources department assists in developing a productive staff through: Recruitment and Retention Associate Recognition Programs New Hire Orientation Ongoing Training and Development Monitor federal, state and local employment laws Maximize cost controls in Workers and Unemployment Compensation Benefit Administration Competitive Wages Progressive Benefits
IT Our IT department is involved from a hotel’s conception working directly with the operation department to provide technology for the property’s business needs. The department also maintains a strong relationship with brand technology champions, which in turn gives management and ownership the tools they need to operate efficiently. Business process design, development and documentation Property Management Systems (PMS) management and support Point of Sale Systems (POS) management and support Vendor management Governance Quality assurance assessment, testing, monitoring and management
Property Facilities Management The Property Facilities Management department oversees all areas of property management, engineering issues, property improvement, product improvement and life-safety through: Engineering technical support Systems and procedures to ensure health and safety of guests Proper conditions for machinery and property Coordinate and prioritize maintenance activities Prepare Repairs and Maintenance budgets Develop 5 year Capital Expenditure Plan Identify and introduce environmentally-friendly systems and equipment Comprehensive Annual Facility / Asset Audit Detailed Preventative Maintenance Program of entire property including heavy equipment