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Consumer Electronics › Hewlett-Packard / HP Development Company Customer Service › poor customer care and quaility
Hp Compaq 6720s / poor customer care and quaility
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Hewlett-Packard / HP Development Company Customer Service Overall Satisfaction Rating
United Kingdom | Review updated: Apr 29, 2016
2 comments
632 Reviews
Okay, I bought this hp compaq 6720s last december, Since then I
1501 Page Mill Rd. MS 1247 Palo Alto CA United States - 94301-1112
have had
+1 800 473 4732
2 replacement hard drives, both because the originals corrupted.
www.hp.com
1 replacement motherboard, because the machine decided it wanted
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a power on password after being shut down for 3 hours. 1 replacement battery pack, because the orginal one stopped charging 2x engineer visits I am still waiting on a third visit to replace the motherboard...again, this was because hp sent out an incorrect motherboard... which happened when the motherboard was first replaced
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The usb connections are to say the least tempremental. I spoke to Mr Oliver Dyson at your head office in London, and not
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I have attempted several times to obtain customer support for this model...IT IS NOT SUPPORTED IN THE UK so I am automatically
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passsed to the usa who cannot help because I am in the uk.
Auto Rust Repair The graphics drivers for this machine have not been updated for two years... I have had nothing but trouble with this notebook since I bought it. I am fed up being passed from pillar to post and I am of the opinion that I am overdue a replacement machine. Ve
Velvetsledgehammer 0
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Comments 31st of Mar, 2015 by
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adk551122
0 Votes
March 2015 I also have had several issues with n HP Laptop and dealt with Oliver Dyson and wish to describe my Consumer experience in here. I found Oliver Dyson arrogant and very unprofessional - simply put he did not really care about the issues I have had with the machine, the time I wasted trying to fix it with the assistance of HP Tech Support, who I found them to being very good by the way, and even more he came across totally as not caring. I do not know why HP does not train this individual but he is extremely arrogant and it is a pity because it gives HP Customer Service a very bad experience. Shame. Reply
29th of Apr, 2016 by
Ru
Rue Hilton
0 Votes
I have a very similar problem to this with 2 X Z Book 15 G2 laptops and have just received a call from an Oliver Dyson (manager of HP customer relations UK)... He is by far the most arogant person I've spoekn to for a long time. He couldn't care less about the issues I've had or the loss of business/time I've spent trying to fix the laptop with their customer support. Then told me I had a bad attitude. Stay away from HP if possible. There are plenty of better makes out there. Reply
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