IBM Lotus Sametime Advanced 8 Lisa Sarkady Lotus IT Specialist Great Lakes District
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Agenda Sametime product family overview Sametime Advanced overview & demo Architecture & Deployment
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IBM Software Executive Briefing Program
Sametime Product Family Overview
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Lotus TechTalk: IBM Lotus Sametime Advanced
Lotus Sametime Advanced Goals
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Help people work together, share information and get answers to questions . . . in real-time
Extend real-time collaboration deeper into your day to day business activities
Bring people together to collaborate in your organization because of what they know, rather than who they know
Accessible from Lotus Sametime or Web browsers
Lotus TechTalk: IBM Lotus Sametime Advanced
Capabilities of Lotus Sametime Advanced Persistent chat
Broadcast tools
Instant screen sharing Location based applications
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Lotus TechTalk: IBM Lotus Sametime Advanced
Location Services
Location information stored on the Sametime Advanced server. Last available information for offline users. Previously identified geographic locations.
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Partners/3rd parties can leverage for location-aware plug-ins.
Lotus TechTalk: IBM Lotus Sametime Advanced
Instant Share
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Instantly start a screen sharing session from the chat window.
Lotus TechTalk: IBM Lotus Sametime Advanced
Sametime client– Broadcast Communities and Tools
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Add broadcast communities to the Sametime client
Lotus TechTalk: IBM Lotus Sametime Advanced
Broadcast Tools in action: Examples from IBM
Java community Main activity is asking and responding to Java questions
– “How to handle accents in recipient’s email address?” – (Instant Poll) “Entity Beans should be replaced by ORMs like Hibernate.” Social structure
– – – –
No leader: “It’s really just a free floating entity” Broadcasts usually come from strangers Responses sometimes come from familiar people, sometimes not “It’s amazing what... everybody picks up different little tricks and ways of doing things and so even someone who is not a Java guru… can really contribute a lot.”
IBM Customer Support Needed to find someone who could join a support call and translate Korean in real
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Lotus TechTalk: IBM Lotus Sametime Advanced
Why use broadcast tools? Results from research conducted on how these tools were used at IBM:
88% of those who sent a broadcast said that they had first tried other methods before broadcasting including Asking colleagues (50%) Searching the web (44%) Using question search (26%)
Regarding answers to their questions 64% reported receiving direct answers to their questions 25% reported being directed to a web page or document
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Lotus TechTalk: IBM Lotus Sametime Advanced
Persistent Chat Room Features
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Provide dedicated chat rooms that persist transcript text over long periods of time.
Allow users to find and manage the chat rooms in which they participate.
Help users easily identify when activity is taking place in important chat rooms – user participation and unread content in the transcript.
Alert users when keywords of interest are in discussion in the chat room.
Create a FAQ list of important pieces of content related to the chat room, emerging from the transcript discussion.
Optional anonymous usage.
Access from a web page UI or the Sametime rich client – chat room as a browser window or Sametime rich client window.
Integrate chat rooms in the Sametime tabbed chat user interface.
Lotus TechTalk: IBM Lotus Sametime Advanced
Lotus Sametime Advanced Demonstration with a SUT mixed in
User interface, features and functionality subject to change
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Lotus TechTalk: IBM Lotus Sametime Advanced
Accessing Persistent Chat Rooms
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Access chat rooms through Sametime Client or web browser UI.
Lotus TechTalk: IBM Lotus Sametime Advanced
Browser or Client-based Chat
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Full Sametime client chat features in client window.
Browser window displays all rich content sent.
Lotus TechTalk: IBM Lotus Sametime Advanced
Searchable transcript history ● ●
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Set size limits on live transcript size. Full history is available to search, by person and date.
Lotus TechTalk: IBM Lotus Sametime Advanced
Set Alerts on Individual Chat Rooms Keyword and Activity based alerts:
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Secure Access Control via Roles
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Anonymous, authenticated user, and/or password protected chat rooms. Optional folder management of chat rooms, with folder roles.
Lotus TechTalk: IBM Lotus Sametime Advanced
Content Control
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Transcript content may be deleted – with appropriate access rights! Chat rooms may be disabled to prevent users from entering. Chat rooms can be archived (hidden to all but managers and admin) prior to deletion.
Lotus TechTalk: IBM Lotus Sametime Advanced
Extracting Reusable Knowledge via FAQs
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Capture consumable content from transcript and save as an FAQ. Other consumers may rate FAQs.
Lotus TechTalk: IBM Lotus Sametime Advanced
Advanced Searching
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Search across all chat rooms, FAQs and Broadcast Tools for content.
Lotus TechTalk: IBM Lotus Sametime Advanced
Sametime Advanced Usage Reports
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Lotus TechTalk: IBM Lotus Sametime Advanced
Sametime Advanced Usage Reports
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Lotus TechTalk: IBM Lotus Sametime Advanced
Sametime Advanced Usage Reports
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Lotus TechTalk: IBM Lotus Sametime Advanced
Broadcast Tools Overview
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Connect with others based on expertise/topic.
Leverage the power of organizations to respond to business needs in real time.
Extract and persist organizational knowledge in reusable FAQs.
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Announcements
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Lotus TechTalk: IBM Lotus Sametime Advanced
Broadcast Chat
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Invite broadcast community members to join an n-way chat.
Lotus TechTalk: IBM Lotus Sametime Advanced
Instant Poll
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Lotus TechTalk: IBM Lotus Sametime Advanced
Skill Tap
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Ask a question and receive responses in n-way chat, or 1x1.
Lotus TechTalk: IBM Lotus Sametime Advanced
Skill Tap
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Optionally create a Skill Tap FAQ after closing the 1x1 window. Chat content is pre-populated in the form – user edits before submitting.
Lotus TechTalk: IBM Lotus Sametime Advanced
Skill Tap
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Community members can search, read and rate the FAQs.
Lotus TechTalk: IBM Lotus Sametime Advanced
Recent Broadcasts
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Lotus TechTalk: IBM Lotus Sametime Advanced
Notification Preferences
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Leveraging a new extension point from Sametime 8, customize notifications per tool and/or community.
Lotus TechTalk: IBM Lotus Sametime Advanced
Filters
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Block incoming broadcasts based on Sametime availability status, or keywords per tool and/or community.
Lotus TechTalk: IBM Lotus Sametime Advanced
Sametime Advanced 8 Architecture and Technology
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Lotus TechTalk: IBM Lotus Sametime Advanced
Sametime Advanced System Components
Prerequisite: Sametime Standard (messaging & meetings) server Messaging (community) service provides all presence/chat. Meetings service for InstantShare.
WebSphere Application Server Chat sessions in ST Advanced are supported via AJAX/RTC4Web, and not
Sametime VP Places. Hosts all the web UI for browser access & much of desktop client access.
DB2 “Persistent” chats require a datastore – DB2 entitlement is included. Full-text search provided by DB2 text Extender.
WebSphere MQ/MQ Broker Provides both management functions and high-performance engine for publish/
subscribe messaging (eg: broadcast tools, notifications)
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Same OS platforms as Sametime Standard (excl. iSeries in 8.0)
Lotus TechTalk: IBM Lotus Sametime Advanced
Sametime Advanced Architecture Sametime Standard
Sametime Advanced WebSphere
Sametime Connect UIM Client
DB2 LDAP
MQ/Broker
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VP for Presence/1-1 chat & InstantShare
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HTTP for Persistent chat
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JMS for Broadcast
Lotus TechTalk: IBM Lotus Sametime Advanced
Sametime Advanced Architecture - Web access Sametime Standard
Sametime Advanced WebSphere
Sametime Connect UIM Client
DB2 LDAP
MQ/Broker
Browser Client 37
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STLinks used for Presence/1-1 chat
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HTTP for Persistent chat
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(Broadcast not available in browser)
Lotus TechTalk: IBM Lotus Sametime Advanced
Architecture & Deployment Single-tier Deployment
Multi-tier Deployment
Cluster Deployment
WAS=WebSphere® Application Server 38
Lotus TechTalk: IBM Lotus Sametime Advanced
Sametime Advanced APIs, Extensions and SDK ●
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REST APIs ● Securely create, retrieve, update, delete Sametime Advanced content ● Programmatic access to search, monitoring/statistics, location service, workflow, alert broadcast sending ATOM feeds ●
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Programmatic extension points ● ● ●
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Client extensions Access control – prevent user access, kick users out of chat rooms LDAP extension to customize business card content
SDK ●
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Access to folder, chat room list and chat room content
Sample J2EE application - “support ticket” scenario to integrate with Sametime Advanced Sample lightweight web application for monitoring features Sample scripts for admin tasks and real-messaging features
Lotus TechTalk: IBM Lotus Sametime Advanced
How Lotus Sametime Advanced can deliver additional benefits:
Bring people together to collaborate in your organization because of what they know, rather than who they know
Allow people to search for experts and answers when they don't know who to ask In a study of IBM’s usage, 88% of those who sent a broadcast said that they had first tried other
methods before broadcasting
Capture business knowledge shared in real-time so that you can organically build up a knowledge base
Reduce burden on your help desk by driving usage of the knowledge base
Provide a forum for teams to share information with each other in real time
Easily share your desktops to speed communication “Let me show you what I’m looking at”
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Exploit geographic location awareness as a way to reduce costs, improve customer services, and optimize your teams
Lotus TechTalk: IBM Lotus Sametime Advanced
Resources Inside IBM
Live demos and product access http://stadvanced.tap.ibm.com/stadvanced/ (inside IBM) Latest Sametime 8 plug in code at http://orgcollab.sby.ibm.com/updatesite/site.xml
Camtasia AVI demos (inside IBM) http://cattail.cambridge.ibm.com/cattail/#
[email protected]
Beta Admin and SDK documentation http://cattail.cambridge.ibm.com/cattail/#
[email protected]
Partners
Greenhouse users can access Sametime Advanced now http://greenhouse.lotus.com
Hosted Trial (Lotus Sametime Standard 8)
60-day Trial (Lotus Sametime Standard 8)
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http://www.stdemo4.dfw.ibm.com
http://www.ibm.com/developerworks/downloads/ls/lst/
Sales tools will be posted soon to sales enablement site
Lotus TechTalk: IBM Lotus Sametime Advanced