IBM Lotus Sametime Advanced 8 [PDF]

Help people work together, share information and get answers to questions . . . in real-time. ▫ Extend real-time colla

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Idea Transcript


IBM Lotus Sametime Advanced 8 Lisa Sarkady Lotus IT Specialist Great Lakes District

®

1

Agenda  Sametime product family overview  Sametime Advanced overview & demo  Architecture & Deployment

2

IBM Software Executive Briefing Program

Sametime Product Family Overview

3

Lotus TechTalk: IBM Lotus Sametime Advanced

Lotus Sametime Advanced Goals

4



Help people work together, share information and get answers to questions . . . in real-time



Extend real-time collaboration deeper into your day to day business activities



Bring people together to collaborate in your organization because of what they know, rather than who they know



Accessible from Lotus Sametime or Web browsers

Lotus TechTalk: IBM Lotus Sametime Advanced

Capabilities of Lotus Sametime Advanced Persistent chat

Broadcast tools

Instant screen sharing Location based applications

5

Lotus TechTalk: IBM Lotus Sametime Advanced

Location Services 

Location information stored on the Sametime Advanced server.  Last available information for offline users.  Previously identified geographic locations.



6

Partners/3rd parties can leverage for location-aware plug-ins.

Lotus TechTalk: IBM Lotus Sametime Advanced

Instant Share 

7

Instantly start a screen sharing session from the chat window.

Lotus TechTalk: IBM Lotus Sametime Advanced

Sametime client– Broadcast Communities and Tools 

8

Add broadcast communities to the Sametime client

Lotus TechTalk: IBM Lotus Sametime Advanced

Broadcast Tools in action: Examples from IBM 

Java community  Main activity is asking and responding to Java questions

– “How to handle accents in recipient’s email address?” – (Instant Poll) “Entity Beans should be replaced by ORMs like Hibernate.”  Social structure

– – – –



No leader: “It’s really just a free floating entity” Broadcasts usually come from strangers Responses sometimes come from familiar people, sometimes not “It’s amazing what... everybody picks up different little tricks and ways of doing things and so even someone who is not a Java guru… can really contribute a lot.”

IBM Customer Support  Needed to find someone who could join a support call and translate Korean in real

time

9

Lotus TechTalk: IBM Lotus Sametime Advanced

Why use broadcast tools? Results from research conducted on how these tools were used at IBM: 

88% of those who sent a broadcast said that they had first tried other methods before broadcasting including  Asking colleagues (50%)  Searching the web (44%)  Using question search (26%)



Regarding answers to their questions  64% reported receiving direct answers to their questions  25% reported being directed to a web page or document

10

Lotus TechTalk: IBM Lotus Sametime Advanced

Persistent Chat Room Features

11



Provide dedicated chat rooms that persist transcript text over long periods of time.



Allow users to find and manage the chat rooms in which they participate.



Help users easily identify when activity is taking place in important chat rooms – user participation and unread content in the transcript.



Alert users when keywords of interest are in discussion in the chat room.



Create a FAQ list of important pieces of content related to the chat room, emerging from the transcript discussion.



Optional anonymous usage.



Access from a web page UI or the Sametime rich client – chat room as a browser window or Sametime rich client window.



Integrate chat rooms in the Sametime tabbed chat user interface.

Lotus TechTalk: IBM Lotus Sametime Advanced

Lotus Sametime Advanced Demonstration with a SUT mixed in

User interface, features and functionality subject to change

12

Lotus TechTalk: IBM Lotus Sametime Advanced

Accessing Persistent Chat Rooms 

13

Access chat rooms through Sametime Client or web browser UI.

Lotus TechTalk: IBM Lotus Sametime Advanced

Browser or Client-based Chat

14



Full Sametime client chat features in client window.



Browser window displays all rich content sent.

Lotus TechTalk: IBM Lotus Sametime Advanced

Searchable transcript history ● ●

15

Set size limits on live transcript size. Full history is available to search, by person and date.

Lotus TechTalk: IBM Lotus Sametime Advanced

Set Alerts on Individual Chat Rooms Keyword and Activity based alerts:

16

Lotus TechTalk: IBM Lotus Sametime Advanced

Secure Access Control via Roles  

17

Anonymous, authenticated user, and/or password protected chat rooms. Optional folder management of chat rooms, with folder roles.

Lotus TechTalk: IBM Lotus Sametime Advanced

Content Control   

18

Transcript content may be deleted – with appropriate access rights! Chat rooms may be disabled to prevent users from entering. Chat rooms can be archived (hidden to all but managers and admin) prior to deletion.

Lotus TechTalk: IBM Lotus Sametime Advanced

Extracting Reusable Knowledge via FAQs  

19

Capture consumable content from transcript and save as an FAQ. Other consumers may rate FAQs.

Lotus TechTalk: IBM Lotus Sametime Advanced

Advanced Searching 

20

Search across all chat rooms, FAQs and Broadcast Tools for content.

Lotus TechTalk: IBM Lotus Sametime Advanced

Sametime Advanced Usage Reports

21

Lotus TechTalk: IBM Lotus Sametime Advanced

Sametime Advanced Usage Reports

22

Lotus TechTalk: IBM Lotus Sametime Advanced

Sametime Advanced Usage Reports

23

Lotus TechTalk: IBM Lotus Sametime Advanced

Broadcast Tools Overview

24



Connect with others based on expertise/topic.



Leverage the power of organizations to respond to business needs in real time.



Extract and persist organizational knowledge in reusable FAQs.

Lotus TechTalk: IBM Lotus Sametime Advanced

Announcements

25

Lotus TechTalk: IBM Lotus Sametime Advanced

Broadcast Chat 

26

Invite broadcast community members to join an n-way chat.

Lotus TechTalk: IBM Lotus Sametime Advanced

Instant Poll

27

Lotus TechTalk: IBM Lotus Sametime Advanced

Skill Tap 

28

Ask a question and receive responses in n-way chat, or 1x1.

Lotus TechTalk: IBM Lotus Sametime Advanced

Skill Tap  

29

Optionally create a Skill Tap FAQ after closing the 1x1 window. Chat content is pre-populated in the form – user edits before submitting.

Lotus TechTalk: IBM Lotus Sametime Advanced

Skill Tap 

30

Community members can search, read and rate the FAQs.

Lotus TechTalk: IBM Lotus Sametime Advanced

Recent Broadcasts

31

Lotus TechTalk: IBM Lotus Sametime Advanced

Notification Preferences 

32

Leveraging a new extension point from Sametime 8, customize notifications per tool and/or community.

Lotus TechTalk: IBM Lotus Sametime Advanced

Filters 

33

Block incoming broadcasts based on Sametime availability status, or keywords per tool and/or community.

Lotus TechTalk: IBM Lotus Sametime Advanced

Sametime Advanced 8 Architecture and Technology

34

Lotus TechTalk: IBM Lotus Sametime Advanced

Sametime Advanced System Components 

Prerequisite: Sametime Standard (messaging & meetings) server  Messaging (community) service provides all presence/chat.  Meetings service for InstantShare.



WebSphere Application Server  Chat sessions in ST Advanced are supported via AJAX/RTC4Web, and not

Sametime VP Places.  Hosts all the web UI for browser access & much of desktop client access. 

DB2  “Persistent” chats require a datastore – DB2 entitlement is included.  Full-text search provided by DB2 text Extender.



WebSphere MQ/MQ Broker  Provides both management functions and high-performance engine for publish/

subscribe messaging (eg: broadcast tools, notifications)



35

Same OS platforms as Sametime Standard (excl. iSeries in 8.0)

Lotus TechTalk: IBM Lotus Sametime Advanced

Sametime Advanced Architecture Sametime Standard

Sametime Advanced WebSphere

Sametime Connect UIM Client

DB2 LDAP

MQ/Broker

36



VP for Presence/1-1 chat & InstantShare



HTTP for Persistent chat



JMS for Broadcast

Lotus TechTalk: IBM Lotus Sametime Advanced

Sametime Advanced Architecture - Web access Sametime Standard

Sametime Advanced WebSphere

Sametime Connect UIM Client

DB2 LDAP

MQ/Broker

Browser Client 37



STLinks used for Presence/1-1 chat



HTTP for Persistent chat



(Broadcast not available in browser)

Lotus TechTalk: IBM Lotus Sametime Advanced

Architecture & Deployment Single-tier Deployment

Multi-tier Deployment

Cluster Deployment

WAS=WebSphere® Application Server 38

Lotus TechTalk: IBM Lotus Sametime Advanced

Sametime Advanced APIs, Extensions and SDK ●



REST APIs ● Securely create, retrieve, update, delete Sametime Advanced content ● Programmatic access to search, monitoring/statistics, location service, workflow, alert broadcast sending ATOM feeds ●



Programmatic extension points ● ● ●



Client extensions Access control – prevent user access, kick users out of chat rooms LDAP extension to customize business card content

SDK ●

● ●

39

Access to folder, chat room list and chat room content

Sample J2EE application - “support ticket” scenario to integrate with Sametime Advanced Sample lightweight web application for monitoring features Sample scripts for admin tasks and real-messaging features

Lotus TechTalk: IBM Lotus Sametime Advanced

How Lotus Sametime Advanced can deliver additional benefits: 

Bring people together to collaborate in your organization because of what they know, rather than who they know



Allow people to search for experts and answers when they don't know who to ask  In a study of IBM’s usage, 88% of those who sent a broadcast said that they had first tried other

methods before broadcasting



Capture business knowledge shared in real-time so that you can organically build up a knowledge base



Reduce burden on your help desk by driving usage of the knowledge base



Provide a forum for teams to share information with each other in real time



Easily share your desktops to speed communication  “Let me show you what I’m looking at”



40

Exploit geographic location awareness as a way to reduce costs, improve customer services, and optimize your teams

Lotus TechTalk: IBM Lotus Sametime Advanced

Resources Inside IBM 

Live demos and product access  http://stadvanced.tap.ibm.com/stadvanced/ (inside IBM)  Latest Sametime 8 plug in code at http://orgcollab.sby.ibm.com/updatesite/site.xml



Camtasia AVI demos (inside IBM)  http://cattail.cambridge.ibm.com/cattail/#[email protected]



Beta Admin and SDK documentation  http://cattail.cambridge.ibm.com/cattail/#[email protected]

Partners 

Greenhouse users can access Sametime Advanced now  http://greenhouse.lotus.com



Hosted Trial (Lotus Sametime Standard 8) 



60-day Trial (Lotus Sametime Standard 8) 



41

http://www.stdemo4.dfw.ibm.com

http://www.ibm.com/developerworks/downloads/ls/lst/

Sales tools will be posted soon to sales enablement site

Lotus TechTalk: IBM Lotus Sametime Advanced

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