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Job Burnout and Prevention American Association of Service Coordinators September 25, 2017 presented by: Felicia Wilson, PhD, MSW, MBA, LMSW, CAMS-II
The MISSION
“To serve residents who need and desire services, while empowering them to remain self-reliant whenever possible. Particular attention is paid to the preservation of independent, affordable housing and enhancing the quality of life for the resident population at large” (American Association of Service Coordinators Ethical Code, 2007).
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What’s at STAKE?
SERVICE
Questions to ponder
Do you lack energy and motivation to go work?
Do you have trouble concentrating?
Is there a lack of community in your workplace?
OBJECTIVES
Define Define job burnout and stress
Identify Identify the six antecedents that contribute to job burnout
Recognize Recognize the manifestations of job burnout
Create Create a self care plan
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Something to think about… Burnout
is when long term exhaustion meets diminished interest… unknown
Defining job stress & burnout
Job stress arises when demands exceed abilities
Job burnout – a prolonged response to chronic emotional and interpersonal stressors on the job, and is defined by the three dimensions of exhaustion, cynicism, and inefficacy.
(Maslach, 1998)
Antecedents
Workload—too many demands
Control—no authority
Reward—lack of appropriate rewards
Community—no positive connections
Fairness—unequal treatment
Values—conflicting values
(Maslach, Schaufeli & Leiter 2001)
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Cynicism Emotional Manifestations
Exhaustion Professional Inefficacy
Who suffers???
1 The helper
National Association of Social Workers Ethical Code
2 The client
3 The organization
SECTION 4.05 Impairment:(a) Social workers should not allow their own personal problems, psychosocial distress, legal problems, substance abuse, or mental health difficulties to interfere with their professional judgment and performance or to jeopardize the best interests of people for whom they have a professional responsibility.
(b) Social workers whose personal problems, psychosocial distress, legal problems, substance abuse, or mental health difficulties interfere with their professional judgment and performance should immediately seek consultation and take appropriate remedial action by seeking professional help, making adjustments in workload, terminating practice, or taking any other steps necessary to protect clients and others (NASW, 2008).
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Ethical Standards for Human Service Professionals: Responsibility to Self
STANDARD 35 Human service professionals strive to develop and maintain healthy personal growth to ensure that they are capable of giving optimal services to clients. When they find that they are physically, emotionally, psychologically, or otherwise not able to offer such services, they identify alternative services for clients (NOHS, 2015).
How to…. Manage
your personal issues
Adjust
Muscle
Set
relaxation
Eating
healthy meals/snacks
Proper
your expectations limits
Involve Take
others
a VACATION
sleep habits
Things to remember…
Professionals with high caseloads and little clinical experience may also have a greater risk of experiencing one or more of these conditions
Poor coping skills increases the chances of experiencing these conditions
Support systems and continued professional training decreases the chances of experiencing these conditions
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Take
care of yourself because you are important!
Final thought…
References
American Association of Service Coordinators. (2007). Service Coordinators Professional Code of Ethics. Retrieved from: http://c.ymcdn.com/sites/www.servicecoordinator.org/resource/resmgr/Files/AASC_Code_of_Ethi cs.pdf
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-423.
Maslach, C. (1998). A multidimensional theory of burnout. In C. L. Cooper (ed.). Theories of organizational stress (pp. 68-85). Oxford, England: Oxford University Press.
National Association of Social Workers. (2008). Code of Ethics of the National Association of Social Workers. Retrieved from: https://www.socialworkers.org/pubs/code/code.asp?print=1&
National Organization for Human Services. (2015). Ethical Standards for Human Service Professionals. Retrieved from: http://www.nationalhumanservices.org/ethical-standards-for-hsprofessionals
Contact Information
Dr. Felicia Wilson
[email protected]
678-386-3714
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