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(https://www.instituteofcustomerservice.com/researchinsight/research-library/customer(https://www.instituteofcustomerservice.com/media(https://www.instituteofcustomerservice.com/media-service-trends-and-predictions-forcentre/press-releases/article/delayedcentre/customer-service(https://www.instituteofcustomerservice.com/media2018) (https://www.instituteofcustomerservice.com/mediadeliveries-cost-uk-retailers-39billion-innews/article/39-billion-cost-for-ukcentre/customer-servicechristmas-sales) centre/press-releases/article/delayed20 Dec 2017 (https://www.instituteofcustomerservice.com/mediaretailers-owing-to-delayed-deliveries) (https://www.instituteofcustomerservice.com/medianews/article/seven-ways-transport-for18 Dec 2017 deliveries-cost-uk-retailers-39billionlondon-improved-its-customer-servicecentre/customer-servicecentre/customer-service20 Dec 2017 Over the past few months the team strategy) in-christmas-sales)

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news/article/seven-ways-transport-for18 Dec 2017 london-improved-its-customer-service(https://www.instituteofcustomerservice.com/researcha list of trends an... strategy) The capital’s transport network insight/research-library/customerat the Institute have been compiling

delays during Christmas last year, marking a 13 per cent i...

Read More service-trends-and-predictions-forfaced a huge challenge when the (https://www.instituteofcustomerservice.com/research2018) Olympics arrived in 2012....

20 million British shoppers

encountered delays with deliveries during last Christmas, acco...

Read More (https://www.instituteofcustomerservice.com/mediacentre/press-releases/article/delayedRead More deliveries-cost-uk-retailers-39billion-in(https://www.instituteofcustomerservice.com/media-christmas-sales) centre/customer-servicenews/article/seven-ways-transport-forSee all Research london-improved-its-customer-serviceSee all News (https://www.instituteofcustomerservice.com/researchstrategy)

Read More insight/research-library/customer(https://www.instituteofcustomerservice.com/media-service-trends-and-predictions-forcentre/customer-service2018) news/article/39-billion-cost-for-ukretailers-owing-to-delayed-deliveries)

See all News insight/research-library) (https://www.instituteofcustomerservice.com/mediacentre/customer-service-news)





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