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Insurance complaints Insurance complaints are common, as insurance is such a crucial part of our daily lives. So top-quality customer service is absolutely essential, and Resolver can help you make a successful insurance complaint. If you’ve encountered an issue with the insurance cover for your car, your home, your phone, your holiday or any of the products and services you could have an insurance policy for, Resolver is the way to find a resolution.
Who is your issue with? Search for any company here We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
How does Resolver work?
Explains your rights to you You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate. Show more Show less
Helping you with the Insurance sector Companies Your Rights You can raise issues with 244 companies in the Insurance sector Key companies include:
All companies in the Insurance sector: a b c d e f g h i j k l m n o p q r s t u v w x y z a AutoAid Admiral AIG Allianz Autonet Ageas Argos AA ASDA Aviva AXA A+ Insurance Agria American Express Allclear Travel Avanti alpha Travel Insurance.co.uk b Bicy Bikmoplus British Gas Bad Boy Bell Be Wiser Insurance Bennetts Insurance Boots Barclays Budget Barnsley Building Society Barbon Insurance Group Limited BUPA c Cycleguard Cover Box Carole Nash Carphone Warehouse Insurance CoverCloud Churchill Co-operative Cannon Healthcare Creation Finance Coverwise.co.uk Castle Cover Cigna Insurance Services d Domestic & General Diamond directcar excess Insurance Devitt Insurance Denplan Dental Insurance Direct Line Debenhams e Eversure e.on EE Endsleigh eSure Exoticdirect EHICPlus f First for insurance Funding Corporation Footman James Frank Pickles g Green Flag GoGirl Goskippy Geek Squad Mobile Phone Insurance Guardsman Global Travel Insurance h Homeserve Home Energy Services Hastings Direct Hagerty HSBC Health-on-Line Homebase Halifax HolidaySafe i InsureYourMotor.com Insure2go Insure and Go Insurancewith Insurepink j John Lewis k Key Worker Insure Kwik Fit l Lloyds Bank Lancaster insurance Leisure Guard Insurance Legal and General LV= m Markerstudy MCE Insurance Mercedes-Benz MyGadgetBuddy Mobiles.co.uk Marks & Spencer MIA Insurance n npower Nationwide Building Society Natwest NFU Mutual o Octagon Insurance O2 Orange Orbis p Performance Direct Protect your bubble Privilege Prudential Policy Expert PDSA Pets At Home Post Office Planet Earth Insurance q Quotelinedirect.co.uk Quest Quotezone Quote 2 Insure r Row
Reactive Right Choice Insurance RAC RSA Insurance s Scottish Power SureWise 1st Central Seward Supercover Insurance switchedon insurance Sainsbury's Santander Swiftcover Swinton 1 Stop Travel Insurance SAGA STA Travel Staysure t Tesco Bank T-Mobile Tesco Three TSB Together Mutual Insurance The Source Insurance Top Notch Cover u Ultimate Pet Partners Insurance v Velosure Volkswagen Financial Services Vodafone Virgin Money w Wiggle y Yellow Jersey YourRepair z Zenith Zurich We have 381 pages of rights guides for you covering 244 companies in the Insurance sector. Feel free to browse these pages - they're all listed below. a b c d e f g h i j k l m n o p q r s t u v w x y z b Bicycle insurance - Add another bike Bicycle insurance - Add another bike Bicycle insurance - Address on policy is incorrect Bicycle insurance - Cancel renewal Bicycle insurance - Change contact number Bicycle insurance - Change policy type Bicycle insurance - Conclusion inaccurate Bicycle insurance - Contact centre - long wait Bicycle insurance - Credit card fees unacceptable Bicycle insurance - Have not received new policy quote Bicycle insurance - Hit and run Bicycle insurance - Impolite/rude staff Bicycle insurance - Insurance documents not received Bicycle insurance - Monthly interest rate too high Bicycle insurance - Moving home Bicycle insurance - Name on policy is incorrect Bicycle insurance - Payout too low Bicycle insurance - Policy is incorrect Bicycle insurance - Price hike for renewal Bicycle insurance - Quotation information incorrect Bicycle insurance - Renewal problems Bicycle insurance - Report a claim Bicycle insurance - Report damage caused by other party Bicycle insurance - Report damage to bike Bicycle insurance - Report damaged caused by myself Bicycle insurance - Report theft of bike Bicycle insurance - Service expectations not met Bicycle insurance - Undervalued bike Bicycle insurance - Vandalism to bike Bicycle insurance - Want to cancel policy Boiler insurance - Add boiler agreement Boiler insurance - Add electrical agreement Boiler insurance - Add electrical cover Boiler insurance - Add name to account Boiler insurance - Add plumbing & drains agreement Boiler insurance - Amend package Boiler insurance - Annual service check not completed Boiler insurance - Cancel boiler cover Boiler insurance - Cancel drains cover Boiler insurance - Cancel electrical cover Boiler insurance - Cancel package Boiler insurance - Cancel water cover Boiler insurance - Change account name Boiler insurance - Change address Boiler insurance - Change in appointments with little notice Boiler insurance - Change tariff Boiler insurance - Charged for cancelled service Boiler insurance - Damage caused to property Boiler insurance - Direct debits have increased Boiler insurance - Duplicate appointments Boiler insurance - Engineer did not turn up Boiler insurance - Engineer turned up late Boiler insurance - Excessive time taken to resolve issue Boiler insurance - Incomplete works Boiler insurance - Information incorrect Boiler insurance - Insufficient compensation Boiler insurance - Leak caused by works Boiler insurance - Moved: not receiving bills Boiler insurance - Moving home Boiler insurance - My complaint has not been responded to Boiler insurance - Not called/email back Boiler insurance - Overcharged Boiler insurance - Poor communication skills - call centre Boiler insurance - Rude staff Boiler insurance - Substandard works Boiler insurance - Unable to contact the call centre Boiler insurance - Unable to fix/solve fault Boiler insurance - Work not covered by service agreement Breakdown insurance - Adding another person Breakdown insurance - Adding another person Breakdown insurance - Adding another vehicle Breakdown insurance - Adding another vehicle Breakdown insurance - Call centre staff unhelpful Breakdown insurance - Call-out mechanic couldn't fix problems Breakdown insurance - Cancelling breakdown policy Breakdown insurance - Cancelling direct debit/continuous payment authority Breakdown insurance - Car wasn't recovered from abroad Breakdown insurance - Car wasn't recovered from home Breakdown insurance - Car wasn't recovered from roadside Breakdown insurance - Cashback not received Breakdown insurance - Changing address details Breakdown insurance - Changing contact number Breakdown insurance - Changing level of cover Breakdown insurance - Changing payment plan Breakdown insurance - Changing payment to direct debit Breakdown insurance - Charged a recurring payment Breakdown insurance - Charged additional call-out fee Breakdown insurance - Charged additional call-out fee Breakdown insurance - Charged for labour Breakdown insurance - Charged for labour Breakdown insurance - Charged for parts Breakdown insurance - Company has gone bust Breakdown insurance - Complaint not accepted Breakdown insurance - Complaint not responded to Breakdown insurance - Contact number was premium rate Breakdown insurance - Credit or debit card fees unacceptable Breakdown insurance - Incorrect address on document Breakdown insurance - Incorrect cover level on policy documents Breakdown insurance - Incorrect names on document Breakdown insurance - Long delay at call centre Breakdown insurance - Long delay at call centre Breakdown insurance - Long wait for mechanic Breakdown insurance - Membership card not received Breakdown insurance - Not notified about automatic renewal Breakdown insurance - Not notified about rolling payment Breakdown insurance - Online quote different to call centre quote Breakdown insurance - Onward travel not provided Breakdown insurance - Payment of costs not received Breakdown insurance - Policy documents not received Breakdown insurance - Quotation based on incorrect information Breakdown insurance - Quotation different to that advertised Breakdown insurance - Quotation incorrect Breakdown insurance - Recovery took too long to arrive Breakdown insurance - Removing a driver Breakdown insurance - Removing a vehicle Breakdown insurance - Renewal letter not received Breakdown insurance - Renewal price is much higher Breakdown insurance - Replacement vehicle not provided Breakdown insurance - Staff rude Breakdown insurance - Unhelpful mechanic Breakdown insurance - Vehicle damaged Breakdown insurance - Want to cancel cover Breakdown insurance - Want to cancel policy Breakdown insurance - Want to cancel recurring payment Breakdown insurance - Want to cancel renewal Breakdown insurance - Want to renew policy Breakdown insurance - Want to upgrade cover level Breakdown insurance - Would not cover due to human error c Car insurance - Add another driver Car insurance - Add another person Car insurance - Add another vehicle Car insurance - Add another vehicle Car insurance - Address on policy is incorrect Car insurance - Cancel renewal Car insurance - Change contact number Car insurance - Change policy type Car insurance - Complaint ignored Car insurance - Conclusion inaccurate Car insurance - Contact centre - long wait Car insurance - Credit card fees unacceptable Car insurance - Damaged windscreen Car insurance - Denying claim - uninsured driver Car insurance - Have not received new policy quote Car insurance - Hit and run Car insurance - Insurance documents not received Car insurance - Insurer wants to condemn vehicle as a write-off Car insurance - Monthly interest rate too high Car insurance - Moving home Car insurance - Name on policy is incorrect Car insurance - Need temporary car Car insurance - Payout too low Car insurance - Policy is incorrect Car insurance - Price hike for renewal Car insurance - Proposed pay out too low Car insurance - Quotation incorrect Car insurance - Quotation information incorrect Car insurance - Remove driver Car insurance - Renew insurance Car insurance - Report a claim Car insurance - Report conviction Car insurance - Report damage by uninsured driver Car insurance - Report damage caused by other party Car insurance - Report damage to vehicle Car insurance - Report damaged caused by myself Car insurance - Report points on licence Car insurance - Report theft from vehicle Car insurance - Report theft of vehicle Car insurance - Staff Unhelpful Car insurance - Stolen contents excluded from proposed settlement Car insurance - Undervalued vehicle Car insurance - Vandalism to vehicle Car insurance - Want to cancel policy Car insurance - Want to renew Car insurance - Whiplash from accident Car insurance - Windscreen has a chip Car insurance - Windscreen has a crack Car insurance - Young driver premiums unfair d Dental insurance - Address incorrect Dental insurance - Amend policy Dental insurance - Amend policy: add family member Dental insurance - Amend policy: contact details Dental insurance - Amend policy: international treatment Dental insurance - Ancillary costs disputed Dental insurance - Change policy details Dental insurance - Contact centre - long wait Dental insurance - Contact centre - staff unhelpful Dental insurance - Disagree with recommendation Dental insurance - Excess too high Dental insurance - Excess too high Dental insurance - Information incorrect: address Dental insurance - Information incorrect: policy type Dental insurance - Make a claim Dental insurance - Monthly payments meant to be no extra charge Dental insurance - Not paying out for claim Dental insurance - Not responded to complaint Dental insurance - Payout has taken too long Dental insurance - Policy documentation not received Dental insurance - Policy not as expected Dental insurance - Proposed pay out too low Dental insurance - Refuse to payout: consultation with non-approved Dentist Dental insurance - Refuse to payout: experimental treatment/drug Dental insurance - Refuse to payout: illness Dental insurance - Refuse to payout: sports accident Dental insurance - Refuse to payout: treatment abroad Dental insurance - Refuse to payout: unproven procedure g Gadget & mobile insurance - Accidental damage Gadget & mobile insurance - Amend contact details Gadget & mobile insurance - Amend device details Gadget & mobile insurance - Amend policy Gadget & mobile insurance - Cancel policy Gadget & mobile insurance - Cancel renewal Gadget & mobile insurance - Claiming loss was my fault Gadget & mobile insurance - Claiming theft my fault Gadget & mobile insurance - Cloned account Gadget & mobile insurance - Cloned phone Gadget & mobile insurance - Contact details incorrect Gadget & mobile insurance - Customer service long wait Gadget & mobile insurance - Customer services unhelpful Gadget & mobile insurance - Device details are incorrect Gadget & mobile insurance - Did not want mobile/gadget insurance Gadget & mobile insurance - Disputed claim: cloned account Gadget & mobile insurance - Disputed claim: cloned phone Gadget & mobile insurance - Disputed claim: no Smartphone cover Gadget & mobile insurance - Disputing claim Gadget & mobile insurance - Missold insurance - in store Gadget & mobile insurance - Missold insurance - over phone Gadget & mobile insurance - Not responded to complaint Gadget & mobile insurance - Phone damaged Gadget & mobile insurance - Phone lost Gadget & mobile insurance - Phone not covered Gadget & mobile insurance - Phone not working Gadget & mobile insurance - Phone stolen Gadget & mobile insurance - Policy excludes accidental damage Gadget & mobile insurance - Policy excludes smartphone Gadget & mobile insurance - Policy excludes theft Gadget & mobile insurance - Store staff unhelpful Gadget & mobile insurance - Wrong type of insurance h Home insurance - Accidental damage Home insurance - Accidental damage: refusing to payout Home insurance - Add contents insurance Home insurance - Add to policy Home insurance - Amend contact details Home insurance - Amend policy Home insurance - Cancel renewal Home insurance - Cancel renewal Home insurance - Complaint not responded to Home insurance - Contact centre - long wait Home insurance - Contents insurance meant to be free Home insurance - Damage caused by contractor Home insurance - Damage caused by neighbouring property Home insurance - Do not agree with recommendations Home insurance - Emergency Home insurance - Excess too high Home insurance - House broken into: fire damage Home insurance - House broken into: nothing taken Home insurance - House broken into: possessions stolen Home insurance - House fire: home damaged Home insurance - House fire: smoke damage Home insurance - Increase contents insurance Home insurance - Increase household insurance Home insurance - Information inaccurate: contact details Home insurance - Information incorrect: policy Home insurance - Insurance Documents Not received Home insurance - Is my home secure? Home insurance - Is the contents cover sufficient? Home insurance - Monthly payment interest rate unreasonable Home insurance - Monthly payments meant to be no extra charge Home insurance - Moving home Home insurance - Not received renew quote Home insurance - Price hike at renewal Home insurance - Property details incorrect Home insurance - Proposed settlement too low Home insurance - Quotation incorrect Home insurance - Rebuilding costs accurate? Home insurance - Renew insurance Home insurance - Staff unhelpful Home insurance - Undervalued lost/stolen property Home insurance - Undervalued property value Home insurance - Wish to rent property out m Medical insurance - Add international cover Medical insurance - Address incorrect Medical insurance - Amend contact details Medical insurance - Amend policy details Medical insurance - Amend policy: add family member Medical insurance - Cancel renewal Medical insurance - Complaint not responded to Medical insurance - Condition not covered Medical insurance - Customer service long wait Medical insurance - Customer services unhelpful Medical insurance - Disputed claim: ancillary costs Medical insurance - Disputed claim: not paying out Medical insurance - Do not agree with findings Medical insurance - Excess too high Medical insurance - Excess unreasonable Medical insurance - Information incorrect: contact details Medical insurance - Information incorrect: policy type Medical insurance - Monthly payments meant to be no extra charge Medical insurance - New claim Medical insurance - Payout has taken too long Medical insurance - Policy documentation not received Medical insurance - Policy not as expected Medical insurance - Proposed pay out too low Medical insurance - Refused claim: experimental drugs Medical insurance - Refused claim: experimental/unproven treatment Medical insurance - Refused claim: non-approved consultant/specialist Medical insurance - Refused claim: sports injury Medical insurance - Refused claim: treatment whilst abroad p Pet insurance - Add a pet to the policy Pet insurance - Address incorrect Pet insurance - Address incorrect Pet insurance - Amend policy Pet insurance - Cancel renewal Pet insurance - Change contact details Pet insurance - Cover plane journey Pet insurance - Customer service long wait Pet insurance - Customer services unhelpful Pet insurance - Disagree with recommendation Pet insurance - Documentation not received Pet insurance - Excess too high Pet insurance - Excess unreasonable Pet insurance - International travel Pet insurance - Make a claim Pet insurance - Monthly payments meant to be no extra charge Pet insurance - Moving home from abroad Pet insurance - Not responding to complaint Pet insurance - Pet details incorrect
Pet insurance - Pet ill (age related) Pet insurance - Pet illness/injury not covered Pet insurance - Pet information incorrect Pet insurance - Pet injured Pet insurance - Policy details incorrect Pet insurance - Policy not as expected Pet insurance - Proceed at risk Pet insurance - Proposed settlement too low Pet insurance - Proposed settlement undervalues costs of support Pet insurance - Refusing claim Pet insurance - Remove pet from policy Pet insurance - Settlement excludes ancillary costs t Travel insurance - Ancillary costs disputed Travel insurance - Became sick Travel insurance - Boat delayed Travel insurance - Cancel Renewal Travel insurance - Cancelled holiday Travel insurance - Change contact details Travel insurance - Change policy type Travel insurance - Contact centre - long wait Travel insurance - Contact centre - staff unhelpful Travel insurance - Dispute proposed recommendations Travel insurance - Excess too high Travel insurance - Fell ill Travel insurance - Flight cancelled Travel insurance - Flight delayed Travel insurance - Flight missed Travel insurance - Geographic coverage incorrect Travel insurance - Holiday cut short Travel insurance - Incorrect visas Travel insurance - Increase cover - geography Travel insurance - Increase cover - sports insurance Travel insurance - Injured Travel insurance - Injured: car accident Travel insurance - Injured: sport Travel insurance - Insurance documents not received Travel insurance - Luggage lost Travel insurance - Moving home Travel insurance - Names incorrect on policy Travel insurance - Not paying out claim Travel insurance - Not responded to complaint Travel insurance - Policy documentation: address incorrect Travel insurance - Policy documentation: names incorrect Travel insurance - Policy documentation: policy incorrect Travel insurance - Proposed pay out too low Travel insurance - Quotation incorrect Travel insurance - Quotation information incorrect Travel insurance - Reduce cover - geography Travel insurance - Reduced cover - sport insurance Travel insurance - Sports insurance - please remove Travel insurance - Sports insurance not included Travel insurance - Theft: cash Travel insurance - Theft: luggage Travel insurance - Theft: property Travel insurance - Undervalued lost/stolen property
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