This has always been a bit of a tricky subject, because knowledge and information are used interchangeably by so many people. Therefore, you will often find KM solutions even today which are essentially nothing more than information or document manag
IMPROVED SERVICES Read how QUT dramatically improved service delivery READ CASE STUDY
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enables you to gather, analyze, store, nd information for both the IT service e automated knowledge matching to ist in resolving any previously known rovide feedback on articles, and full approval workflows are built in.
"Knowledge is a lifelong endeavor. — Wendell Bobst, Assistant Vice President, Information Technology Customer Service
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