Knowledge Management Resources | HDI [PDF]

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Knowledge Management Resources Free Resources

SM Following are some of the free resources for Knowledge Management and Knowledge-Centered Support (KCS ). Additional resources for HDI members are also available. Knowledge Management in Technical Support (~/media/HDICorp/Files/Research-Corner/promotion/RC_Knowledge_April2013.pdf) This research report provides insight into current practices in knowledge sharing and knowledge management within the technical support industry. (~/media/HDICorp/Files/Education/KCS/hdi-investing-in-knowledge-management-support-brochure.pdf)

Investing in KCS

(~/media/HDICorp/Files/Education/KCS/hdi-invest-in-knowledge-centered-support.pdf) (~/media/HDICorp/Files/Education/KCS/hdi-investing-inknowledge-management-support-brochure.pdf) Use the information in this guide to help you plan your next steps with KCS. KCS Practices Guide (http://www.serviceinnovation.org/included/docs/kcs_practicesguide.pdf) A comprehensive how-to guide for KCS, published by the Consortium for Service Innovation.

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KCS and ITIL: It Can Be Both! (http://www.serviceinnovation.org/kcs-and-itil/)

This blog post busts common myths about using both ITIL and KCS.

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HDI Buyer's Guide (/buyers-guide/products/Knowledge-Management-Systems.aspx)

() View a list of knowledge management tools on the HDI Buyer's Guide. KCS learning opportunities (/knowledge-management/certification-training) ()

HDI Member Resources

() The following resources are available to HDI members only. Learn about HDI membership (/membership.aspx) KCS is a service mark of the Consortium for Service Innovation. No items were found.

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