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Knowledge Management
ALSO CALLED: Business Knowledge, KM DEFINITION: Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share … Definition continues below.
Knowledge Management Reports 1 - 25 of 151 Matches
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Solving your Company's Information-Sharing Crisis with Artificial Intelligence sponsored by Talla EBOOK: The two main issues with current knowledge bases are the inability to access specific information and to maintain the content integrity and quality. Access this white paper to learn how an artificial intelligence-powered knowledge base overcomes these challenges and enables you to breakdown silos and increase collaboration. Posted: 21 Dec 2017 | Published: 21 Dec 2017
TOPICS: Artificial Intelligence | Data Governance | Data Management | Database Management | Information Management | Knowledge Management
Buying a Knowledge Base in the AI Era: The Good, the Great, and the Necessary sponsored by Talla WHITE PAPER: Explore the differences between databases and knowledge bases, and learn how you can evaluate if a knowledge base vendor provides what you actually need. Posted: 21 Dec 2017 | Published: 21 Dec 2017
TOPICS: Data Management | Database Management | Database Management Software | Knowledge Management
Knowledge Management Gets Cognitive sponsored by Attivio, Inc. EBOOK: Discover how to overcome the challenges of knowledge management in increasingly dispersed and complex working environments and find out how to move towards cognitive knowledge management that leverages natural language processing, machine learning, and analytics. Posted: 19 Sep 2017 | Published: 19 Sep 2017
TOPICS: Data Analytics | Data Integration | Data Management | Data Management Software | Enterprise Content Management | Enterprise Content Management Software | Enterprise Information Management (EIM) | Enterprise Search Software | Knowledge Management | Knowledge Management Software
A 5 Minute Guide to Security for Cognitive Search and Knowledge Management sponsored by Attivio, Inc. WHITE PAPER: Examine the resurgence of knowledge management, in conjunction with cognitive search and security, as a viable option for coordinating the vast amounts of information buried in big data environments. Posted: 13 Sep 2017 | Published: 13 Sep 2017
TOPICS: Artificial Intelligence | Business Intelligence | Business Intelligence Software | Cloud Computing | Cloud Management | Data Analytics | Data Integration | Data Management | Data Management Software | Data Security | Enterprise Content Management | Enterprise Content Management Software | Enterprise Information Management (EIM) | Information Governance | Information Security | Knowledge Management | Knowledge Management Software | Security | Security Best Practices | Security Infrastructure | Security Management | Security Managers | Security Policies | Security Standards | Security Systems | Security Threats | Text Analytics
Artificial Intelligence Meets Enterprise Collaboration Systems sponsored by SearchContentManagement EZINE: This expert handbook explores the different AI flavors in collaboration platforms and how they can help you optimize reporting and analytics. Learn more about how Microsoft, Salesforce, and Oracle are folding AI into collaboration and which platform fits your organization's needs best. Posted: 09 Jun 2017 | Published: 11 May 2017
TOPICS: Artificial Intelligence | Collaboration | Content Integration | Content Management | Content Management Systems | Enterprise Content Management | Enterprise Content Management Software | Enterprise Information Management (EIM) | Information Management | Knowledge Management | Microsoft Office | Oracle (Product) | Sales Force Automation
Transform Insights, Improve Operational Excellence, and Delight Customers with Extended ECM sponsored by OpenText WHITE PAPER: Explore the concept of extended ECM and how it enables you to integrate business content with business apps – including CRM, ERP, supply chain management, and HR management. Discover how to contextualize content management, improve critical customer interactions, and enhance financial decision-making. Posted: 24 Mar 2017 | Published: 30 Apr 2016
TOPICS: Content Management | Content Management Software | Content Management Systems | CRM | Document Management | Document Management Software | Enterprise Content Management | Enterprise Content Management Software | Enterprise Information Management (EIM) | ERP | Human Resources Management | Information Management | Information Management Software | Knowledge Management | Knowledge Management Software | Records Management | Records Management Software | Supply Chain Management
Enable Enterprise Content Management for Salesforce sponsored by OpenText WHITE PAPER: This paper explores how to derive optimal value from your content by bringing together ECM and your CRM systems. Discover how you can get a fuller, more insightful picture of your customers by powering Salesforce with ECM. Posted: 24 Mar 2017 | Published: 31 Dec 2016
TOPICS: Collaboration | Content Integration | Content Management | Content Management Software | Content Management Systems | CRM | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Enterprise Content Management | Enterprise Content Management Software | Enterprise Information Management (EIM) | Information Management | Information Management Software | Knowledge Management | Knowledge Management Software | Marketing | Sales | Sales and Marketing Software | Sales Force Automation | Sales Information Systems
3 Content Management Highlights for Keeping Campaigns on Track sponsored by IBM RESOURCE: Having the right content management strategy in place will help ensure that every knowledge worker has the most up-to-date version of content, has open avenues for collaboration, and can access files on the go. Access this resource to find out how to implement secure, cloud-enable content management to make sure your key projects stay on track. Posted: 06 Feb 2017 | Published: 31 Dec 2016
TOPICS: Cloud Computing | Cloud Management | Collaboration | Content Management | Content Management Software | Content Management Systems | Data Management | Data Management Software | Document Management | Document Management Software | Information Governance | Information Management | Information Management Software | Knowledge Management | Knowledge Management Software
Modern Marketers: Avoid 3 Pitfalls When Building Marketing Campaigns sponsored by IBM RESOURCE: This resource looks at 3 potential content management pitfalls that can affect marketing campaigns. Learn how to create unified access to content with centralized management, leverage real-time collaboration tools, and more. Posted: 06 Feb 2017 | Published: 31 Dec 2016
TOPICS: Cloud Computing | Cloud Management | Collaboration | Content Management | Content Management Software | Content Management Systems | Data Management | Data Management Software | Information Governance | Information Management | Information Management Software | Knowledge Management | Knowledge Management Software | Marketing
Cloud-based CRM's Market and Capabilities sponsored by Oracle Corporation UK Ltd EGUIDE: Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more. Posted: 11 Nov 2016 | Published: 09 Nov 2016
TOPICS: Cloud Computing | Cloud CRM | CRM | Knowledge Management | Market Trends | Mobile CRM | Oracle (Product) | Software as a Service
Improving Customer Service with Knowledge Management Systems sponsored by Salesforce.com EGUIDE: Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system. Posted: 20 Jul 2016 | Published: 19 Jul 2016
TOPICS: Call Center Management | Call Center Software | Call Centers | Cloud Computing | Cloud CRM | Cloud Management | CRM | CRM Analytics | CRM Best Practices | CRM Services | CRM Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Self-Service | Customer Service | Customer Service Best Practices | Knowledge Management | Knowledge Management Software
Improving Omnichannel Customer Service with Salesforce IoT Cloud sponsored by Salesforce.com EGUIDE: Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud. Posted: 20 Jul 2016 | Published: 19 Jul 2016
TOPICS: Call Center Management | Cloud Computing | Contact Center Management | Customer Data Integration | Customer Data Management | Customer Retention | Customer Satisfaction | Customer Service | Customer Support Software | Data Management | Knowledge Management | Knowledge Management Software
The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now sponsored by KANA WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base. Posted: 26 Jun 2014 | Published: 26 Jun 2014
TOPICS: Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Contact Management | CRM | CRM Software | Knowledge Management | Knowledge Management Software
Best Practices for Knowledge Management sponsored by KANA WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center. Posted: 24 Jun 2014 | Published: 24 Jun 2014
TOPICS: Call Center Management | Call Centers | Contact Center Management | Contact Center Workforce Management | Contact Centers | CRM | CRM Best Practices | Knowledge Management | Knowledge Management Software
Bulletproof knowledge transfer - HP Knowledge Transition Accelerator for SAP sponsored by Hewlett-Packard Enterprise WHITE PAPER: Access the following white paper to uncover a more effective, accurate, and faster knowledgecapture mechanism that reduces data-mining and system-specific knowledge transfer time. Read on to learn more. Posted: 05 Mar 2014 | Published: 05 Mar 2014
TOPICS: Information Governance | Information Management | Knowledge Management | Knowledge Management Software
Important Versus Vital Records: The Magic 5% You Can't Live Without sponsored by Iron Mountain WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more. Posted: 28 Feb 2014 | Published: 28 Feb 2014
TOPICS: Information Governance | Information Management | Information Standards | Knowledge Management | Records Management | Records Retention
Important Versus Vital Records: The Magic 5% You Can't Live Without sponsored by Iron Mountain WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more. Posted: 28 Feb 2014 | Published: 28 Feb 2014
TOPICS: Information Governance | Information Management | Information Standards | Knowledge Management | Records Management
5 Steps to Offload Your Data Warehouse With Hadoop sponsored by Syncsort EBOOK: This guide offers expert advice to help you get started with offloading your EDW to Hadoop. Follow these 5 steps to overcome some of the biggest challenges & learn best practices for freeing up your EDW to do the work it was meant to do: provide the insights you need through high-performance analytics and fast user queries. Posted: 18 Feb 2014 | Published: 18 Feb 2014
TOPICS: Analytic Applications Software | Business Intelligence | Business Intelligence Software | Content Analytics | Content Management | Data Analytics | Data Governance | Data Integration | Data Management | Data Management Software | Data Mining | Data Warehouse Architectures | Data Warehouse Software | Data Warehouses | ETL (Software) | Information Governance | Information Management | Knowledge Management
Regain control: Advancing Information Management By Going Back to the Basics sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource describes a back-to-basics approach to enterprise content management (ECM) that gives you the power to organize and properly manage the growing information volumes in your enterprise. Posted: 17 Feb 2014 | Published: 31 May 2013
TOPICS: Content Management | Content Management Services | Content Management Software | Content Management Systems | Data Management | Enterprise Content Management | Enterprise Content Management Software | Enterprise Information Management (EIM) | Knowledge Management | Knowledge Management Software | Records Management | Records Management Software
The Power of Transformational Knowledge sponsored by Oracle Corporation WHITE PAPER: In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability. Posted: 06 Jan 2014 | Published: 06 Jan 2014
TOPICS: Contact Center Management | CRM | Customer Retention | Customer Satisfaction | Knowledge Management | Oracle (Product)
Knowledge Management: 5 Steps to Getting It Right the First Time sponsored by Oracle Corporation WHITE PAPER: In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. Posted: 26 Dec 2013 | Published: 26 Dec 2013
TOPICS: Content Management | CRM | Knowledge Management | Knowledge Management Software
The 5 Essential Elements of a Modern Knowledge Base sponsored by Bloomfire WHITE PAPER: Access this white paper to gain expert advice on 5 essential features that need to be implemented within a knowledge base to ensure success within collaboration. Posted: 22 Nov 2013 | Published: 22 Nov 2013
TOPICS: Collaboration | Knowledge Management | Knowledge Management Software
Business Analytics Buying Criteria: The Three Maxims sponsored by IBM WHITE PAPER: The following white paper outlines 3 distinct principles to abide by when choosing an appropriate analytics platform for you and your organization. Posted: 06 Nov 2013 | Published: 06 Nov 2013
TOPICS: Business Intelligence | Business Intelligence Software | Content Analytics | Content Management | Content Management Software | Data Analytics | Data Management | Data Management Software | Knowledge Management
Building the Business Intelligence Competency Center sponsored by Hewlett Packard Enterprise WHITE PAPER: This resource reveals how a Business Intelligence Competency Center (BICC) can help you better leverage your investment in technology and improve the effectiveness of knowledge workers, enhance fact-based business processes, and much more. Posted: 08 Oct 2013 | Published: 31 May 2012
TOPICS: Analytic Applications Software | Business Intelligence | Business Intelligence Software | Business Process Management | Data Analytics | Data Management | Data Mining | Data Mining Software | Information Management | Knowledge Management
Measuring Return on Knowledge in a Big Data World sponsored by Coveo WHITE PAPER: The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers. Posted: 15 Aug 2013 | Published: 15 Aug 2013
TOPICS: Data Analytics | Data Management | Data Management Software | Knowledge Management | Knowledge Management Software | Social Computing | Social Networking
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KNOWLEDGE MANAGEMENT DEFINITION (continued): … information have changed that; many enterprises now have some kind of knowledge management framework in place.Knowledge management involves data mining and some method of operation to push information to users. Some vendors are offering products to help an enterprise inventory and access knowledge resources. IBM's Lotus Discovery Server and K-Station, for example, are products advertised as providing the ability to organize and locate relevant content and expertise required to address specific business tasks and projects. They are said to be able to analyze the relationships between content, … Knowledge Management definition sponsored by SearchDomino.com, powered by WhatIs.com an online computer dictionary
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