lokpwl (Ombudsman) nUM iSkwieq krnI jy qusIN mihsUs krdy ho ik quhwfy nwl NSW (inaU swaUQ vylz) dI iksy srkwrI eyjMsI jW mulwzm ny, iksy Kws gYr-srkwrI syvw pRdwqwvW jW aunHW dy mulwzmW ny, gYr-vwjb qrIky nwl ivvhwr kIqw hY, qW qusIN swnMU iSkwieq kr skdy ho[ AsIN ienHW iSkwieqW auqy gOr kr skdy hW: • NSW rwj dy srkwrI mihkmy Aqy AiDkwrI • sQwink srkwr ijvyN sQwnk kONslW, kONslr Aqy kONsl mulwzm • kurYkSnl kyNdr (correctional centres) • nvXuvk inAW kyNdr (juvenile justice centres); and • BweIcwrk syvw pRdwqy, dovyN srkwrI Aqy gYr-srkwrI, bwl Aqy pirvwrk syvwvW nwl sbMDq mwmilAW bwry, AXogqw AnukUlqw qy smrQn, gRih qy BweIcwrk sMBwl, SrnwrQI Aqy hor syvwvW AsIN srkwrI eyjMsIAW Aqy ku~J gYr-srkwrI eyjMsIAW ijs iv~c swry skUl, bwl sMBwl kyNdr Awid vI Swml hn dy mulwzmW iKlwP lgdy doSW auqy cOks nzr rKdy hoey pUrI ingrwnI rKdy hW[ swfI ieh izMmyvwrI hY ik AsIˆ AXog syvw pRdwn krn vwilAwˆ ‘qy in grwnI r`KIey ik auh aunHwˆ AXog lokwˆ ijhVy smriQq smUh irhwieS iv`c rihMdy hn aupr hoey durvrqoˆ Aqy dihSq dy ielzwmwˆ dI pVqwl ikvyˆ krdy hn[
AsIN Aijhy vqIry jW rv~eIey dI jWc krdy hW : gYr-kwnUMnI, gYr-vwjb, gYr-inAWiek jW zwlmwnw, gYr-vwjb ivqkrwpUrx, glq mMqvW jW gYrvwjb dlIlW auqy AwDwirq, kwnUMn jW q~Q dI glqI auqy AwDwirq, jW iksy hor qrIky nwl glq ho skdw hy NSW Ombudsman (NSW dw lokpwl) mOzUdw smyN dI srkwr qoN inrp~K Aqy Azwd huMdw hY[ AsIN swrIAW iSkwieqW nUM inrp~K qrIky nwl vyKdy hW Aqy jnqw leI swfIAW syvwvW muPq hn[
mYN iSkwieq ikvyN krW? sbMDq eyjMsI nwl sMprk krn qoN SurU kro[ bhuqIAwˆ eyjMsIAW dy jnqw dIAW iSkwieqW dy invwrx leI gwhk syvw kyNdr hn[ jy quhwnUM iksy vI smyN slwh dI zrUrq hovy, qW qusIN swfy nwl sMprk kr skdy ho[ jy AsIN quhwfI mdd krn dy Xog nhIN hovWgy, qW AsIN G~to G~t quhwnUM ieh d~sx dy Xog zrUr hovWgy ik quhwfy vloN loVIdI slwh quhwnUM kOx dy skdw hY[ jy qusIN cwhuMdy ho ik AsIN quhwfy mwmly ‘c Swiml hoeIey, qW quhwfI iSkwieq ilKqI rUp iv~c hoxI cwhIdI hY[ iPr vI, ku~J Kws hwlwqW iv~c AsIN zubwnI iSkwieqW vI lY skdy hW, imswl dy qOr qy, BweIcwrk syvwvW nwl sbMDq mwmilAW dIAW iSkwieqW[ jy quhwnUM ic~TI ilKx iv~c BwSw jW iksy AXogqw kwrx koeI AOiKAweI AwauNdI hovy, qW AsIN quhwfI mdd kr skdy hW[ AsIN AnuvwdW, Aqy hor syvwvW dw ieMqzwm vI kr skdy hW[
mYnUM AwpxI iSkwieq iv~c kI Swml krnw cwhIdw hY? sMKyp rUp iv~c AwpxIAW icMqwvW ibAwn kro[ AwpxI ilKqI iSkwieq iv~c quhwnUM ieMnHI ku jwxkwrI dyxI cwhIdI hY qW jo AsIN quhwfI iSkwieq dw mulWkx kr s~kIey Aqy ausdw sB qoN vDIAw Aqy FukvW jvwb inrDwrq kr s~kIey[
AwpxI iSkwieq ilKx smyN, iDAwn r~Ko: • kI vwpirAw sI? ieh ikQy vwpirAw sI? kdoN vwpirAw sI (smW Aqy imqI)? ies iv~c kOx kOx Swml sI? • kI auQy koeI gvwh mOzUd sn? (vyrvy idE) • quhwfI iSkwieq dy h~k iv~c quhwfy kol ikhVy sbUq hn? • kI koeI mYfIkl gvwhI vI hY? kI koeI AijhIAW qsvIrW jW dsqwvyz hn jo FukvyN is~D ho skdy hn? • kI qusIN iksy hor eyjMsIN kol iSkwieq kIqI hY jW koeI hor kwrvweI kIqI hY? (vyrvy Swml kro) • AwpxI iSkwieq dI ikhVI kwrvweI jW nqIjw vyKxw psMd krogy? • swry Fukdy dsqwvyz, imswl vjoN mYfIkl sbUq, PotogrwP Awid nwl n~QI kro[ ieh swry svwl vwjb nhIN vI ho skdy[ iPr vI quhwnUM swrI FukvIN jwxkwrI Swml krnI cwhIdI hY qW jo swfy swhmxy sm~isAw dI Asl qsvIr sp~St ho s~ky[
myrI iSkwieq dw kI huMdw hY? jy quhwfI iSkwieq dw inrIKx krn dy swfy kol AiDkwr Aqy vsIly hn, qW AsIN ieMJ krWgy: quhwfy vloN drj krvweI geI iSkwieq dw mulMkx kIqw jWdw hY Aqy aus nUM iek kys vrkr dy hvwly kr id~qw jWdw hY[ gMBIr mwmilAW nUM pihl idqI jWdI hY, Kws qOr qy jy mwmly iv~c hornW lokW dy pRBwivq hox dI sMBwvnw hovy[ jy AsI quhwfI iSkwieq qy kwrvweI nw kr s~kWgy, qW AsIN quhwnUM aus dy kwrx vI d~sWgy[ izAwdwqr iSkwieqW iksy rsmI jWc ibnHW hI h~l kIqIAW jWdIAW hn[ Awm qOr qy AsIN sbMDq eyjMsI jW ivAkqI nUM Pon krdy hW jW aus nUM ilK ky sp~StIkrx dyx leI kihMdy hW[ bhuqy mwmilAW dw sMqoKpUrn h~l iesy qrIky nwl kIqw jWdw hY[ jy AsIN eyjMsI vloN Byjy jvwb qoN sMquSt nhIN huMdy, qW AsIN rsmI qOr qy jWc kr skdy hW[ AsIN quhwnUM d~sWgy ik quhwfI iSkwieq dy ADwr qy swfy kol kI ku~J krn dI ivv~sQw hy[
ie~k jWc dOrwn kI ku~J vwprdw hY? ie~k jWc dy pihly kdm iv~c Awm qOr qy sbMDq ivA~kqI jW eyjMsI nUM quhwfI iSkwieq auqy itpxI krn leI AwiKAw jWdw hY Aqy ilKqI rUp iv~c ies iSkwieq auqy kIqIAW kwrvweIAW dI ivAwiKAw dyx leI ikhw jWdw hY[ Awm qOr qy AsIN quhwnUM d~sWgy ik auh kI AwKdy hn Aqy aunHW dy sp~StIkrx bwry AsIN kI socdy hW[ ku~J mwmly qW ies pVwA qy hI inpt jWdy hn Aqy jWc bMd ho jWdI hY[ jy jWc ies qoN bwAd jwrI rihMdI hY, qW ies dw ADwr Awm qOr qy vDyry rsmI r~iKAw jWdw hY Aqy ies nUM AMiqm rUp dyx iv~c keI mhIny lg jWdy hn Aqy qd ie~k rpot jwrI kIqI jWdI hY[ quhwnUM iPr d~isAw jWdw hY ik quhwfI iSkwieq nUM ies qrIky nwl inptwieAw igAw hy Aqy hor kI ku~J vwprn dI sMBwvnw hY[ jy swnUM quhwfI iSkwieq auicq l~gy, qW ausdI jWc-irport sbMDq eyjMsI Aqy sbMDq mMqrI nUM ByjI jWdI hY[ quhwnMU vI nqIijAW Aqy pVqwl bwry d~isAw jWdw hY[
Fact Sheet Punjabi
PUN
lokpwl (Ombudsman) nUM iSkwieq krnI - Punjabi
ie~k iSkwieq iv~c lokpwl jW EmbfsmYn ies qrHW vI isPwrS kr skdw hY: • eyjMsI AwpxI kwrvweI jW PYsly auqy muV ivcwr kr skdI hY jW aus nUM bdl skdI hY[ • ie~k kwnUMn, inXm jW kwrj-ivDI nUM bdilAw jw skdw hY, jW • eyjMsI hwlwq dy muqwbk koeI hor FukvIN kwrvweI kry, audwhrx vjoN mwlI nukswn leI muAwvzw jW, gMBIr mwmilAw iv~c, AnuSwsnI jW AprwDk szw leI kwrvweIAW[ AsIN iksy eyjMsI jW syvw pRdwqw nUM mjbUr nhIN kr skdy ik auh swfIAW isPwrSW nUM mMny, iPr vI auh Awm qOr qy swfIAW isPwrSW nUM mMndy hI hn[ jy auh nhIN mMndy, Aqy swnUM XkIn huMdw hY ik ies qrHW krnw jn ihq iv~c hY, qW AsIN ies sbMDI irport sMsd nUM Byj skdy hW[
lokpwl kol iSkwieq kOx krvw skdw hY? koeI vI ivA~kqI lokpwl kol iSkwieq kr skdw hY[ jy qusIN Kud iSkwieq nhIN krnI cwhuMdy, qW qusIN ies leI iksy hor ivA~kqI, iksy irSqydwr, dosq, vkIl, BlweI krmcwrI nUM vI AwK skdy ho ik auh quhwfy vloN swfy kol iSkwieq kry[ ie~k sMsd mYNbr vI quhwfy leI iSkwieq kr skdw hY[
mYN lokpwl qoN kI Aws r~K s~kdw hW? AsIN quhwfI iSkwieq auqy vwjb qrIky nwl ivcwr krWgy Aqy aus auqy pUrw iDAwn dyvWgy[ jy koeI AYsI g~l hY ijs dI AsIN jWc kr skdy hW, qW aus dI jWc AsIN CyqI qoN CyqI krn dI koiSS krWgy, bSrqy aus smyN vsIly auplbD hox[ jy quhwfI iSkwieq dI jWc nhIN kIqI geI, AsIN quhwnUM d~sWgy ik auh ikauN nhIN kIqI jw rhI[ jy quhwfI iSkwieq nwl inptx dy koeI vYklip~k qrIky hn qW AsIN auh vI quhwnUM ivsQwrpUrx d~sWgy[ swfIAW SkqIAW Aqy vsIilAW dIAW sImwvW hn, pr ienHW sImwvW dy Gyry iv~c rih ky AsIN auh sB krWgy jo swfy kol drsweIAW quhwfIAW icMqwvW dUr krn leI vwjb hY[
vDyry jwxkwrI leI swfy nwl sMprk kro swfw dPqrI smW hY: somvwr qoN Sukrvwr, svyry 9 vjy Swm dy 5 vjy q`k ( pu`Cig`C kyˆdr 4 vjy bMd ho jWdw hY) jy qusIN swnUM imlxw cwho, qW swfI ie~Cw hY ik qusIN swfy nwl smW inXukq kro[ ikrpw krky swfy nwl sMprk kro qW jo ieh gl is~D ho sky ik quhwfI iSkwieq dI jWc krn dw swfy kol AiDkwr hy Aqy swfy stwP mYNbrw kol quhwnUM imlx leI smW hY[
Level 24, 580 George Street Sydney NSW 2000
Telephone 02 9286 1000 Facsimile 02 9283 2911
Email
[email protected] Web www.ombo.nsw.gov.au
Toll free (outside Sydney metro) 1800 451 524 nYSnl rIly srivs 133 677
© naU swaUQ vylz styt, AprYl 2017 ieh pRkwSn krIeyitv kwmnz lwiesMs CC BY 4.0 hyT jwrI kIqw igAw hY[
tYlIPon duBwiSAweI syvw (TIS): 131 450 AsIN TIS duAwrw duBwSIey dI syvw dw pRbMD kr skdy hW jW qusIN Awp hI swfy nwl glbwq krn qoN pihlW TIS nwl sMprk kro
ISBN: 978-1-921131-88-2 04/2017
ieh q`Q SIt inaU swaUQ vylz dy lokpwl vloˆ jwrI kIqI jw rhI sIrIz iv`coˆ ie`k hY[ quhwfI pRiqpuStI dw svwgq hY[