Maybank2u.com - Frequently Asked Questions [PDF]

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Frequently Asked Questions • Maybank2E • InfoActiv • PaymentConnex - Payroll Management - Cheque Outsourcing - FPX Pay(Financial Process Exchange) - eDividend Maybank2E 1. What is Maybank2E? Maybank2E (M2E) is an internet banking platform from Maybank, designed specifically for corporate/companies to perform online transactions. 2. Are the services available 24 hours a day? No. M2E offers online banking services from 7am to 11pm daily. 3. Are the services available on weekends? The services are available 7 days a week, including weekends and public holidays. 4. Can we access M2E 24 hours a day? My holding company in New York wishes to check the funds position in Malaysia? Yes, you can access the portal 24 hours a day for account balance inquiries. 5. How can my organization benefit from the M2E services? Fast and timely disbursement of payments. Transactions can be done anytime right at your office. Status of payments or contributions can be monitored online. Fraud control through automation, transparency of processing and easy availability of information. High and security infrastructure. Cost reduction through Straight-Through-Processing (STP). Automated tracking and monitoring. Customizable to corporate need. Increased efficiency and productivity. 6. Will I lose control of my cash management? No, corporate will not lose control over their cash management. Each transaction will require an authorizer's approval before confirming the payment. 7. How do I know my account activities? Users can check their account balances and activities by subscribing InfoActiv module where payable and receivables statements are available at any point of time, for the past 62 days. 8. What are the modules offered by M2E? The modules offered are: InfoActiv PaymentConnex RapidCollex Cash2Xpand Biz2Xcel 9. What are the minimum system requirements? Customers need Personal computer or Notebook (Pentium II or higher), 64MB RAM, serial port for modem, Internet connection (Internet Explorer 5.5 and above or Netscape 4.0). 10. Can M2E interact smoothly with Windows XP or higher operating systems? Users should not experience difficulties if they meet the minimum system requirements. 11. How do I access M2E? Once you have received your User ID and password, you may log into your account at www.maybank2e.com. 12. What if my ID gets locked up or freezes, will M2E be able to solve it as soon possible? If this should happen, the System Administrator identified by your organization will be responsible for such problems and day-to-day maintenance of your system. Kindly refer to this person. 13. If company occur losses due to fraud or data hacked during transmission, what is the limit that Maybank will indemnify? The indemnity will be as per Terms and Conditions signed in Letter of Offer between customer and Maybank. 14. Is there any subscription fee for using M2E services? Yes. For more info on the fees, please contact our Helpdesk or visit your nearest branch. 15. How secure is M2E? M2E is located within the internal security system of the Bank. In addition, M2E has incorporated additional security features such as: Authentication - User ID and Password Non-repudiation - Secure Pass (Digital Certificate) Confidentiality - SSL encryption Audit Trails Access rights by user/module/account Maker/checker concept 16. Is an ID/password or security pass required to carry out banking transactions? Yes. All users are assigned individual IDs and passwords. For added security, users with authorisation capabilities are provided with secure pass to ensure authentication and nonrepudiation. 17. Is it safe to transmit data files and secured bulk payments via the Internet? Yes. The security features of M2E have been tailor-made to meet the requirements of corporate users. For further information on our security measures please refer to our Security Statement. 18. Does the system create an audit trail so activity via M2E can be tracked? Yes. An ID and Password identify users logging in to perform tasks and the system is able to track the modules accessed and changes made. 19. How can I check that modules I access are encrypted and secure? The application is built within the Bank's secured network. Access to any module is through a secured site, i.e. users must enter an ID and Password before being permitted access. Any file transmitted out of Maybank's secured network is automatically encrypted. Rest assured that you would have entered a ‘secured site' each time you log into M2E. The URL address which begins with https:// and/or a padlock symbol at the lower right corner of your browser is further indicator that you are in a secured session.

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To ensure data confidentiality and integrity, all information transmitted over the Internet is encrypted using the 128-bit Secure Sockets Layer (SSL) protocol from Verisign Certificate Authority. SSL provides a secure method of transferring information between two computers on the Internet using encryption. Strong end-to-end encryption is also enforced within the bank's computer networks and resources. Can an organisation have more than 1 authorised user? Organization is allowed to have more than 1 authorised user. Does a group of companies have to pass a resolution for access by different users who perform payment transactions? Yes, you will need to pass a board resolution to: To confirm users who have access to authorise transactions. To allow subsidiaries and associated companies to view or/and utilise your account and vice versa. Can I access M2E and authorise or verify transactions from abroad? Yes, you can. M2e provide the convenience to registered users to access and approve transactions anywhere from the world. Is there a cap or limit on funds transfers via M2E? Limitation on funds transfers is determined by company via Board of Resolution given to the Bank.

24. Can I submit online applications or other information to government agencies such as IRB or Zakat? Yes. Corporate can credit employer & employees contributions to statutory bodies (ie EPF, SOCSO, IRB & Zakat). Users can enjoy this free service provided they subscribe to Payroll Management sub-module (via PaymentConnex module). 25. Does M2E support customised reporting that allows users to export files to their own accounting systems such as SAP, Oracle, UBS or MYOB? We provide *.txt, *.csv & *.pdf format to be downloaded download. This can be integrated with file formats used by customers in their back end systems for reconciliation purposes. 26. Do you offer complete payment /collection solutions both domestically and internationally? Yes. For domestic, corporations can make payment / collection via Interbank, MEPS and RENTAS whilst for international, SWIFT would cater to such needs. 27. Do you provide helpdesk support if there is a problem with the system, portal access or screen freeze during transaction? You can call our helpdesk at 1300 88 7788 / 603-7844-3015 between the time below and our customer service officers will be happy to assist you (Monday - Friday 8.00 am to 7.00 pm). 28. How soon can I expect a reply if a problem is logged via email or through the M2E helpdesk? Our helpdesk personnel will assist you in resolving the problem immediately. If the matter cannot be resolved immediately, we will contact you within 1 business day. 29. What is the transaction processing cut-off time? To ensure your transactions are processed on-time, do take note of the transaction processing cut-off time as follows:

* Same day value - your account will be debited on the same day if the transaction is authorised and sent to the bank before the cut-off time. ** Interbank Fund Transfer/Outward Telegraphic Transfer transactions will be remitted on Kuala Lumpur business days.

InfoActiv 1. What is InfoActiv? InfoActiv enables companies to view, print, saves and downloads their account statements online. In addition to that, it also allows companies to view their electronic advices, managing their cheques and sending SWIFT messages. 2. Who is eligible to register for InfoActiv module? Any business entity - sole proprietorship, partnership, association, private limited company or limited company that maintains at least one corporate current account with Maybank can sign up for this service. 3. Who should sign up for this service? InfoActiv is ideal for companies who want to monitors and manages their cash as ease. It is just a click away to access all the accounts, providing them greater flexibility and convenience in making financial decisions promptly. 4. What type of account balances that can be viewed by InfoActiv? Corporate can view balances statement (eg. Current Account, Foreign Current Account, Islamic Current Account and Foreign Bank Nostro Account), Merchant reports, Corporate Credit Card Transactional report, Loan balances reports (eg. Term Loan, OD, Hire Purchase, CAS, STRC, Block Discounting and Floor Stocking) and Payee Corp reports. 5. How detail is the reporting provided by InfoActiv? The report provides detail such as account type, authorised limit, drawing limit, float balances and available balances. 6. What are the maximum reporting days available for the users? Users can view their transaction activities up to 62 days. 7. What if I want to check the account statement which is more than 62 days? In order to check account statements more than 62 days, kindly contact our helpdesk for arrangement. 8. Can I check balances for certain date range? Account balances for certain date range can be viewed by selecting the start and end date of the report to be generated for up to 62 days. 9. Can I check multiple accounts at a time? User can select multiple accounts for viewing by holding the ‘ctrl' or ‘shift' key. 10. Can I check account statements for banks other than Maybank? Yes. However, you may need to liaise with the respective banks to send your daily statement (in SWIFT formats) to us. 11. What if the transaction stated in the report is incorrect? Users can always refer to our help desk at 1300 88 7788 for the incorrect statement. 12. Can I download and print the account statements? Yes. You can download and print the account statements. The download is available in two format which are .txt (text file) format and CSV (comma-separated value) format. The printing on the other hand is available in PDF format. 13. Can I view the report 24 hours a day? Yes, the report is available 24 hours a day and 7 days a week. 14. What are the minimum system requirements? Customers need Personal computer or Notebook (Pentium II or higher), 64MB RAM, serial port for modem, Internet connection, Internet Explorer 5.5 and above. 15. Do I need additional software for the InfoActiv module? Yes. You need additional software for the account statement printing purposes. The software required is Acrobat Reader (version 6 and above). Users can download the software for free at http://www.adobe.com 16. How do you register as a user? To be able to sign on to the InfoActiv service, you have to first register for M2E: Please complete our Inquiry Form online Our Relationship Managers will contact you as soon as they receive your inquiry form. 17. What are the documents needed for the registration? The documents required for registration are: Completed Application form Board of Resolution / Consent Letter (applicable if you are viewing your subsidiary accounts) 18. How much will it cost your company/organisation? Services are available at a minimal fee. Please speak to your relationship manager for pricing structure. Alternatively, you may email us at [email protected]. 19. Who should I contact if I encounter problem with the InfoActiv module? You can contact M2E helpdesk at 1300 88 7788 or email us at Helpdesk: [email protected]. 20. How to contact us? If you require further information about the InfoActiv module, please contact: M2E Helpdesk at 1300 88 7788 or e-mail: [email protected].

PaymentConnex 1. What are the features of PaymentConnex? PaymentConnex allows corporate to make different type of payments, which guarantees rapid transfer of funds to the beneficiaries' accounts and reduces the miscellaneous cost incurred due to late payments. 2. What kind of payment can be made through PaymentConnex? Corporate can perform wide range of payments including payroll, statutory bodies (eg EPF, SOCSO, IRB and Zakat), third party payment, FPX payment, Bills payment, Cheque Outsourcing and eDividend. 3. How can I benefit from PaymentConnex? Managing and making online payments via PaymentConnex not only provides flexibility and efficiency, but also ease in managing cash flows of the company. Late payment or errors will be completely eliminated as online services are available 7 days a week. 4. To whom that I can make the payment? You can make any payment disbursements to your suppliers, agents, vendors and other creditors. 5. How does the process flow will look like? Corporate can initiate payment via intrabank, interbank (GIRO) or RENTAS and it will then auto-credited to beneficiary's account. 6. Can the beneficiary come from other bank? Yes. The payments can be effected via Intrabank (within Maybank), MEPS GIRO (Interbank) and RENTAS (Real-Time Electronic Transfer of Funds and Securities) 7. What is the maximum payment amount? There is no maximum transfer amount for intrabank transactions. However, the maximum amount for MEPS GIRO and RENTAS is RM500,000.00 and RM200,000,000.00 respectively. 8. Will there be minimum transfer amount? So long the payment made is not zero, there will be no minimum transfer amount required, except for RENTAS where minimum transaction amount is RM10,000.00. 9. What is the maximum transaction volume? The transaction volume is unlimited. However for real-time payments, users can only transact a maximum of ten (10) payments at one time. 10. Is it possible if that I want to stop the payment being made to the beneficiary? Payment can be ceased before cut- off (processing) date by notifying the bank soonest possible. As for real-time payment, transaction cannot be ceased as processing is instantaneous. 11. Do I need to have a current account with Maybank? Yes. It is a requirement for user (corporate) to have a Maybank account with us in order to initiate the payment. 12. How do I know that my payment has been made? There will be notification status sent to authorised users once the payment is successfully being made. It is however advisable to subscribe InfoActiv in order to trace status conveniently. 13. If my computer crashes or get disconnected from the internet by power failure, how will I know my transaction is successful? Kindly contact our helpdesk at 1300 88 7788 or e-mail [email protected] to inquire the status of your transaction. 14. How secure is it? Our system features a range of security infrastructure including the encryption of all data transmission, dual control access levels and re-authentication. An audit trail which automatically records and logs all transactions and inquiries is maintained throughout the system. This allows system administrators to easily trace the activities of anyone who has accessed the system. 15. How much will it cost your company/organisation? Services are available at a minimal fee. Please speak to your relationship manager for pricing structure. Alternatively, you may email to us at [email protected]. 16. 18. How to contact us If you require further information about the PaymentConnex module, please contact: M2E Helpdesk at 1300 88 7788 or e-mail [email protected]. You may also fill in the Inquiry Form online or contact your appointed Relationship manager.

Payroll Management 1. What is Payroll Management? This online sub-module efficiently and securely allows corporate to transmit payroll data pertaining to employees' salaries, bonuses, commissions as well as contribution to statutory bodies (eg EPF, SOSCO, IRB and Zakat). 2. How can I benefit from Payroll Management? Corporate can enjoy the simplicity yet efficient process in proceeding staff payroll payments in timely matter. It is also environmentally friendly where reconciliation of statements is available online. 3. What is the Payroll Management services process flow? Data entry will submit employees' payroll information online for authorizer to authorise the payment. Corporate then can view the report immediately or after the salaries are credited to staff' account on stipulated time. 4. Do I need to have a current account with Maybank? Yes. It is a requirement for you to have a current account with Maybank. 5. Can I make fund transfer to non Maybank account holders? Yes. You can make fund transfer to non Maybank account holders via GIRO or RENTAS. 6. How do I know if the salary payment has been made to the staff account? There will be notification status sent to authorised users once the payment is successfully being made. 7. How long does it take for the payment to make credited into staffs' accounts? Staff will either get their salaries based on the pre-determined date of release or follows the normal processing flow, i.e. 0-1 day and 2 days for intrabank and interbank transactions respectively. 8. Will there be minimum payment amount? So long the payment made is not zero, there will be no minimum transfer amount required. 9. What is the maximum transfer amount? There is no maximum transfer amount for intrabank transactions. However, the maximum amount for interbank and RENTAS is RM500,000 and RM200,000,000 respectively. 10. What is the maximum transaction volume? The transaction volume is unlimited. However for real-time payments, users can only transact a maximum of ten (10) payments at one time. 11. Is it possible for me to stop making the payment? Payment can be ceased before cut- off (processing) date by notifying the bank soonest possible. As for real-time payment, transaction cannot be ceased as processing is instantaneous. 12. How often the transaction being processed and updated? The transaction can be processed and updated in two ways that are real time processing and batch processing. The former transaction will be processed and updated immediately after user initiate the transaction while the latter, it will be processed and transferred according to the cut off time. Customers' transactions will be processed and updated in the next transaction processing time if they missed the cut-off time.

Cheque Outsourcing 1. What is Cheque Outsourcing? Cheque Outsourcing is an online cheque outsourcing facility where user can perform cheque status inquiries, apply as well as cease cheque with immediate effect. 2. What is the benefit of Cheque Outsourcing? The cheque outsourcing enables organization to securely outsource the raising, printing, and distribution of cheques cost effectively. 3. What are the types of Cheque Outsourcing? There are three types of cheque outsourcing available namely banker's cheque, manager's cheque and customer's cheque. 4. What is banker's cheque? This guaranteed pre-paid cheque is bearing authorized Maybank officer's signature and will be debited from company's account once cheque order is requested. 5. What is Manager's Cheque? Manager cheque is an instrument that is issued by the bank against the customer account, bearing the signature of an authorised officer of the bank. There are three types of manager's cheque which are: Pre-paid with auto funding: The customer account maintained in Maybank is debited to move funds into the On Behalf of Account. Pre-paid without Auto Funding: The customer will use funds received from GIRO or RENTAS to credit the On Behalf Account. Post-paid: The customer account is debited only after the cheque is presented in clearing. 6. What is Customer's Cheque? This guaranteed post-paid cheque is bearing company's authorized signatory (ies) signature(s) and will be debited from company's account once cheque order is presented for payment. 7. What is the different between the personal cheque and the Cheque Outsourcing? The cheque under the cheque outsourcing carries the digital signature of the customer or the authorized Maybank manager. As for the personal cheque, signature is manually signed by the customer himself. 8. Why should I subscribe for the Cheque Outsourcing services? This service removes all the human errors that may arise from writing physical cheques to fraud detection via Image Positive Pay System (IPPS) through our Biz2xcel module. Staff resources can now be allocated to other core value added activities for further efficiency. 9. Can the organization asked for cheque customization? Yes, the customer can ask for cheque customization. 10. Who should I contact if I am interested to customize my cheque? Kindly contact your relationship manager for further action in proceeding the customization of your cheque service. 11. How long does it take for the cheque customization? The timeline will depend on the customization requirement. 12. Will there be any cost incurred for the cheque customization? Kindly speak to your relationship manager for pricing structure. 13. Is the cheque customization applicable to all cheques? No, the cheque customization is only applicable to the manager's cheque and the customer's cheque. 14. Do I need to have a current account with Maybank? Maybank account is a requirement if you are using the prepaid with auto funding and cashier's order. As for other cheques such as customer's cheque, post paid and pre paid without auto funding under the manager's cheque, Maybank account is not a requirement. 15. How do I know how many cheque has been issued? It is advisable corporate to subscribe InfoActiv module as it will update the detail transactions of accounts instantaneous. 16. How secure is the Cheque Outsourcing? Our system features a range of security infrastructure including the encryption of all data transmission, dual control access levels and re-authentication. An audit trail which automatically records and logs all transactions and inquiries is maintained throughout the system. This allows system administrators to easily trace the activities of anyone who has accessed the system. 17. What should I do if the cheque is lost? Corporate should contact the helpdesk at 1300 88 7788 in the event of lost cheques.

FPX Pay(Financial Process Exchange) Consumer FAQ 1. What is FPX? FPX or Financial Process Exchange which is a project spearheaded by Bank Negara Malaysia to create an efficient Internet-based online payment gateway for business-to-business (B2B) or business-to-customer (B2C) participants such as Government and commercial players who have business/customer relationship with the respective Financial Institutions in Malaysia. It is an exchange infrastructure and application platform offered by MEPS (Malaysian Electronic Payment System). 2. What is the main objective of FPX? The main objective of FPX is to introduce the real-time online transacting and to enhance the e-commerce sector in Malaysia. 3. How does FPX works? FPX is an online platform for bill payments and purchases of goods and services for both customers and merchants. There are two types of services that are currently offered by FPX: The Payment model: Click on "FPX" icon within the merchant's web page. Choose preferred bank for debiting purposes. Customer will be directed to the banks internet banking website and will be required to key in his/her User ID and Password. Upon approval, purchase value will be debited from the customer account and credited to the merchant's account. Both parties will receive a notification confirming the transaction. The Collection model Customer must complete the FPX collection form to authorize the merchant to debit his/her account for the agreed amount and time via the merchant's bank. The merchant will then notify the customer's bank to deduct the agreed amount from the customer's account. The agreed amount will be credited to the merchant's account. The collection model is ideal for bulk collection such as premium collection for insurance or unit trusts. 4. What are the differences between the payment model and the collection model? The payment made in the payment model is initiated by the buyer while in the collection model; the seller will initiate the payment. The payment model is carried out real time and internet based while the collection model is carried out in batch based. 5. How will FPX benefits the customers? With the introduction of the FPX, customers are able to make payments at anytime, anywhere via direct debiting of his/her savings accounts. This enables the customer to reach a wider merchants' base since merchants can now accept all customers who subscribe to any local internet banking services. 6. What are the participating banks for FPX? Currently, there are 6 participating banks for payment (B2B & B2C): Maybank Bank Islam CIMB Bank Hong Leong Bank RHB Bank Public Bank As for collections, all banks operating in Malaysia are able to collect payments from consumers and merchants. 7. What are the types of payments instructions and collection advices can be made? The following are the payments instructions and collection advices that can be made by FPX: From Business Government Consumers Tax payments Dividends Bill payments Payments for Warrant Payments to government payments suppliers, services Business Utility vendors, License Payments payments for Renewal Stock broking services EPF payments Payments Tax refunds Payments to IntraSuppliers, government Auto Tax Government Vendors agency Payments Payments for payments services Bill Payments Insurance Licence premiums renewals Consumers Share/Unit Government trust e-services purchases 8. Is registration required before making payments with FPX? For the payment model, both the buyer and seller need to register and there must be an agreement from both parties. As for the collection model, there will be no registration required for the buyer. However, the buyer may also need to register with the merchant depending on the merchant's requirement. 9. What must I have before making payments with FPX? You must have an Internet banking facility with your bank. 10. Will there be any charges for payments via FPX? The charges are dependent on the Internet banking subscription terms and conditions as well as your merchant's Internet payment services terms and conditions. 11. What will be the charge imposed? Services are available at a minimal fee. Please speak to your relationship manager for pricing structure. 12. How do I identify if a merchant accepts payment with FPX? The merchant's website will display the FPX logo at the website under the payment mode. 13. What is the operations hour for FPX? The FPX services are available from 7:00 am to 11 pm daily, seven days a week, 365 days a year. However, FPX services are dependent on the Internet Banking service availability at the participating banks. 14. Is there a limit to the number of transactions that I can make in a day? Yes, the limit is determined by either your bank or the merchant. 15. What is the maximum transaction limit? For FPX's Payment Model: B2C transaction RM 30,000 per transaction B2B transaction RM1, 000,000 per transaction As for the Collection Model, the limit is set by the customer. 16. What will be the potential e-market places? The potential e-market places are companies that set-up its own standalone web site with storefront to sell its product which are targeted for business rather than consumer, leading corporations or organisations that influence and bring their suppliers and buyers together within a common Internet-based online supply chain facility, service providers that aggregate and manage B2B content applications and processes for their business communities needs, and other market exchange portals includes search engines such as www.cari.com, www.yahoo.com, etc. 17. Who should I contact if I encounter problem with the FPX system? You can contact M2E helpdesk at 1300 88 7788 or email us at helpdesk: [email protected] Merchant FAQ 1. How will the FPX benefits the businesses? By using FPX, the corporations are able to meet with the customers' e-commerce needs and e-commerce will be inter-operable and enforceable. This will indirectly strengthen the customer relationship. Other than that, FPX enhances automation of business activities vis-à-vis straight-through-processing (STP). FPX also enable better management of working capital through improved timing and knowledge of cash flows. In addition to that, FPX is secure and reliable which minimizes settlement risk. The back-office costs and the financing costs can be reduced via improved knowledge of customer transactions. 2. How can I register as an FPX merchant? Must I have an account with a specific bank? You can register as an FPX merchant at Maybank. We will make all necessary arrangements for you. 3. What are the documents required for the registration process? The documents required for registration are: Letter of Offer Customer Profile Form Board Resolution or Consent Letter Agreements Seller Registration Form Exchange Registration Form FPX Collection Application Form URL must also be provided by the merchant. 4. What is the registration process for buyer? Maybank SSCs should redirect the buyer to the respective seller and the seller will then forward the copies of the FPX Collection Application Form to their prospective buyers. 5. Which platform must my web server use? FPX services can run on any platform. 6. Do I need any additional hardware or software to accept payment via FPX? You will be provided with a "seller plug-in" i.e. security software that must be installed at your web server. 7. Why should my business accept FPX as another payment channel? FPX allows corporate to reach wider customers base including non-credit cardholders. Not only user will enjoy real-time online payment and confirmation upon successful transactions, but also reduces the reconciliation requirements. Maintaining multiple banks accounts is no longer required. 8. What is the maximum transaction limit? For FPX's Payment Model: B2C transaction RM30,000 per transaction B2B transaction RM1,000,000 per transaction As for the Collection Model, the limit is set by the customer. 9. What are the participating banks for FPX? Currently, there are 7 participating banks for payment (B2B & B2C): Maybank Bank Islam CIMB Bank EON Bank Group Hong Leong Bank RHB Bank Public Bank As for collections, all financial institutions operating in Malaysia are able to collect payments from consumers and merchants. 10. What are the minimum system requirements? Customers need Personal computer or Notebook (Pentium II or higher), 64MB RAM, serial port for modem, Internet connection, Internet Explorer 5.5 and above or Netscape 4.0. 11. Can M2E interact smoothly with Windows XP or higher operating systems? Users should not experience difficulties if they meet the minimum system requirements.

eDividend 1. What is eDividend? The eDividend sub-module provides direct payment or crediting of dividends into shareholders' bank accounts. The shareholders will only receive dividend vouchers for tax return purposes. Dividends that will be process via system and payment mode available are Intrabank, GIRO, RENTAS and cheque. 2. What are the types of eDividends report available? There are 8 types of dividend reports namely: Cancelled Dividend Report Dividend Dispatch Report Dividend Paid Report Dividend Payment Report Re-issued Dividend Report Rejected Dividend Report Staled Dividend Report Stopped Dividend Report 3. What are the special features of eDividend? This sub-module provides great security infrastructure including encryption of data transmission, dual access level and re-authentication. It also reduces the chances of cheque being fraud or lost, and is timeliness guarded with Straight-Through-Processing (STP) for daily auto-reconciliation. Once the payment is successful, the system will notify the shareholders with the details of payment through SMS and Email. 4. What are the benefits for me as a user? Users can expect efficiency, speedier processing time and accuracy in handling dividend payout, tax calculation, warrant processing and delivery mode tagging. It has option on how the dividend is being issued and delivered, as well as reduces the processing cost for further productivity. 5. How often the transaction being processed and updated? Dividend transactions will be processed by the payment cycle. Currently, this system is only accessible at the bank admin end. Customers need to provide the dividend payment file and bank admin will upload via system. Transactions will be process on the payment date as in the file. Status of cheque clearing, stop cheque, returns, etc will be updated daily. Bank will forward reconciliation to customer on monthly basis. 6. Does the beneficiary need to have an account with Maybank? It is not necessary for the beneficiary to have an account with Maybank. The payment can be made through GIRO, RENTAS or by the issuance of warrant. 7. What is the minimum transfer amount? As long as the payment made is not zero, there will be no minimum transfer amount. 8. What is the maximum payment amount? There is no maximum transfer amount imposed. 9. What is the maximum transaction volume? The transaction volume is unlimited. 10. How do I know whether the payment has been made to the beneficiary accounts? The report will be provided by us in a CD. 11. Is it possible if that I want to stop the payment being made to the beneficiary? Payment can be ceased before cut- off (processing) time by notifying the bank soonest possible. As for real-time payment, transaction cannot be ceased as processing is instantaneous. 12. How secure is it? Our system features a range of security infrastructure including the encryption of all data transmission, dual control access levels and re-authentication. An audit trail which automatically records and logs all transactions and inquiries is maintained throughout the system. This allows system administrators to easily trace the activities of anyone who has accessed the system. 13. If my computer crashes or get disconnected from the internet by power failure, how will I know my transaction is successful? Kindly contact our helpdesk at 1300 88 7788 or e-mail [email protected] to inquire the status of your transaction. 14. How do I sign up for the services? For registration, kindly send in dividend files (MCD and beneficiary account information) to Maybank. 15. Do I need to have any account with Maybank? For dividend payment, customers need to provide to bank all documentation such as Acceptance of Letter of Offer, Board Resolution to Open Account and Customer Profile Form. Bank will open ICA (Islamic Current Account) Reconciliation account for dividend payment on behalf of the customer in order to proceed with edividend payment. 16. How long does the registration process take (timeline)? Once corporate have submitted all the required documents, they are considered to be registered. We will notify should there be any dispute in documentations. 17. Who should I consult when I don't receive any news or notification reply from Maybank? In order to confirm that Maybank has received all the documents, kindly call our helpdesk for status update. 18. What are the procedures if I wish to terminate my application? You can terminate the services by submitting the Letter of Termination. 19. Who should I refer if I have any inquiries regarding the eDividend? Kindly contact our helpdesk at 1300 88 7788 or e-mail [email protected] to inquire further. Print Share



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