Idea Transcript
Second
Edition
OPPORTUNITIES AND CHALLENGES OF WORKPLACE DIVERSITY THEORY, CASES, AND EXERCISES
Kathryn A. Canas University of Utah
Harris Sondak University of Utah
Prentice Hall Boston Columbus Indianapolis New York San Francisco r Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
CONTENTS Preface
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Part I Uncovering the Complexities of Workplace Diversity 1 Chapter 1 Diversity in the Workplace: A Theoretical and Pedagogical Perspective 3 Kathryn A. Canas and Harris Sondak Diversity Management
4
Opportunities of Teaching Diversity Management 4 Challenges of Teaching Diversity Management 6 Defining Diversity 7 Society for Human Resource Management Marilyn Loden 8 Anita Rowe and Lee Gardenswartz
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R. Roosevelt Thomas, Jr. 10 Myrtle P. Bell 10 David A. Thomas and Robin J. Ely Michalle E. Mor Barak 11
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Four Principles for an Improved Definition of Diversity
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Understanding Leadership-Based Organizational Paradigms for Managing Diversity 14 Resistance Paradigm 14 Discrimination-and-Fairness Paradigm Access-and-Legitimacy Paradigm
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Integration-and-Learning Paradigm
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Understanding the Business Case for Diversity .. The Business Case for Diversity
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Assessing the Business Case for Diversity
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Chapter 2 Diversity in the Workplace: A Legal Perspective
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P. Corper James Administration o f t h e Law 2 7 . Amendments t o Title VII 28 The Protected Classes 28 Race 28 Hi
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Contents
National Origin 29 Color of Skin 30 Religion 30 Age 31 . Veterans 31 Disability 32 Sex/Gender 34 > Sexual Orientation 37 Advice for Managers 38 Have a Title VII Policy and Procedure
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Be Clear about the "Legitimate Business Purpose" Concept Develop Objective Job Criteria 39 Do Not Retaliate 39 Advice for Employees 39
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Follow Policies and Procedures 39 Behave Reasonably 39 A Word about Affirmative Action 40 The Future of Title VII 40
Chapter 3 Diversity Management as Systemic
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A Systemic Approach to Managing Diversity Kathryn A. Canas Leadership Commitment 50 Communication 51 Recruitment and Retention
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Incorporation of Diversity into the Main Work of Organization Linkage of Diversity Initiatives to Organizational Outcomes External Relationships 57 • CASE STUDY: Diversity as Strategy 58 David A. Thomas
Part II
Managing and Mismanaging: Case Studies on American Businesses 71
Chapter 4 Gender 73 • Obama Signs Equal-Pay Legislation 74 Sheryl Gay Stolberg y
Essay: Off-Ramps and On-Ramps: Keeping Talented Women on the Road to Success 75 Sylvia Ann Hewlett and Carolyn Buck Luce
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Contents •
CASE STUDY: Augusta National Golf Club: Membership for Women or Staying the Course? 87 Ray B. Swart, Ashish K. Singh, and Andrew Nelson under the supervision of James S. O'Rourke
•
CASE STUDY: Mothers Work Inc.: Brand Image and Accusations of Employment Discrimination 95 Carolyn E. Billick and Lusiena H. C. Wong under the supervision of James S. O'Rourke
Chapter 5 Race and National Origin 101 •
NFL Looking to Expand Rooney Rule 102 Associated Press Essay: The Truth about Mentoring Minorities: Race Matters David A. Thomas
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• CASE STUDY: The Classic Look of Discrimination: Abercrombie & Fitch's Struggle to Manage Diversity 109 Kathryn A. Canas and Jacob K. Sorensen • CASE STUDY: Texaco, Inc.: Racial Discrimination Suit (A) 118 Tanya Goria, DeWayne Reed, and Dan Skendzel under the supervision of James S. O'Rourke • CASE STUDY: Texaco, Inc.: Racial Discrimination Suit (B) 121 Tanya Goria, DeWayne Reed, and Dan Skendzel under the supervision of James S. O'Rourke • CASE STUDY: Denny's Restaurants: Creating a Diverse Corporate Culture (A) 133 M. Jennifer Abes, W. Brent Chism, and Thomas F. Sheeran under the supervision of James S. O'Rourke • CASE STUDY: Denny's Restaurants: Creating a Diverse Corporate Culture (B) 138 M. Jennifer Abes, W. Brent Chism, and Thomas F. Sheeran under the supervision of James S. O'Rourke
Chapter 6 Age 141 •
Many Workers Ages 50+ Downshift in New Jobs—And Love the Work 142 AARP Press Center
Essay: It's Time to Retire Retirement 143 Ken Dychtwald, Tamara Erickson, and Bob Morison • CASE STUDY: Asleep at the Wheel: Ford Motor Company's Exclusion of the Older Worker 152 Kathryn A. Canas and Harris Sondak
Chapter 7 Religion and Spirituality •
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Religion in the Workplace Is Diversity Issue for U.S. Companies: Many Firms Seek Guidance in Accommodating Employees' Religious Practices 162 Louise Fenner
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Contents Essay: Taking Religion to Work C. Stone Brown •
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CASE STUDY: Purity of Spirit: Tom's of Maine 172 Adapted by Kathryn A. Canas and Harris Sondak from a case written by Edmund R. Gray
Chapter 8 Sexual Orientation and Identity 183 •
LGBT Equality at the Fortune 500 184 Human Rights Campaign
Essay: Selections from Straight Talk About Gays in the Workplace: Creating an Inclusive/Productive Environment for Everyone in Your Organization 185 Liz Winfeld • CASE STUDY: The Cracker Barrel Restaurants John Howard
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• CASE STUDY: When Steve Becomes Stephanie Loren Gary and Brian Elliot
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Chapter 9 Disabilities 207 •
Finding the Right Way to Disclose a Disability Suzanne Robitaille
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Essay: Counting on Workers with Disabilities 209 Susan J. Wells Essay: Selections from the Inclusive Corporation: A Disability Handbook for Business Professionals 216 Griff Hogan • CASE STUDY: In the Eye of the Perfect Storm: Creating Accessibility— IBM, GM, and CISCO 221 Kathryn A. Canas and Harris Sondak
Part III
Exercises: Developing Three Essential Skills
233
Chapter 10 Analyzing Self 235 Your Pie Chart 235 Taylor Cox and Ruby L. Beale Diversity Questionnaire William Sonnenschein
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First Thoughts 237 Jonamay Lambert and Selma Myers Masculine and Feminine Speaking Styles Kathryn A. Canas and Harris Sondak
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Religion and the Workplace: A Brainstorming Activity Kathryn A. Canas
240
Contents
Chapter 11 Understanding Difference
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Analysis of Mini Diversity Management Cases 242 Carlos Eduardo de Sousa
What Constitutes Sexual Harassment? 247 Kathryn A. Canas, P. Corper James, and Harris Sondak
Religion and Spirituality: What Could be Happening Here? 248 v
Kathryn A. Canas and Harris Sondak
Discrimination Based on Sexual Orientation: Counting the Costs 249 Amy J. Zuckerman and George F. Simons
The Ten Commandments of Interacting with People with Disabilities 251 Kathryn A. Canas and Harris Sondak
Cultural Diversity 253 Jonamay Lambert and Selma Myers
Chapter 12 Assessing Organizations
255
Examining Exemplary Leaders in Managing Diversity 255 Kathryn A. Canas and Harris Sondak
Analysis of Diversity Consulting Companies 257 Kathryn A. Canas and Harris Sondak
Analyzing Diversity Commitment on Company Websites 258 Kathryn A. Canas
Diversity and Sports: An Examination of the NFL, NASCAR, NHL, PGA, and NBA 259 Kathryn A. Canas and Ruslan Chaplygin
The Diversity Consulting Team
261 ,
Kathryn A. Canas and Harris Sondak
Nine Symptoms that May Indicate a Need for Diversity Training 265 Lee Gardenswartz and Anita Rowe
Managing Diversity Questionnaire 265 Lee Gardenswartz and Anita Rowe
Asking Good Questions 267 Lee Gardenswartz and Anita Rowe Index 270
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