Idea Transcript
pmbok-227
module 6.
Project
Quality Management
“PMI” is abbreviation for Project Management Institute as well as trade and service mark registered in the United States and other nations; “PMBOK”, is trademarks of the Project Management Institute.
Copyright – © 2015 PII BKTI All rights reserved.
Modul-Baku Project Management mengacu pada Standar Kompetensi Kerja Nasional Indonesia
SKKNI dari
LPJK Copyright – © 2015 PII BKTI All rights reserved.
module 1
Overview: Project Management Body of Knowledge
Project Management Book of Knowledge The PMBOK ® Guide is the standard for managing most projects most of the time across many types of industries.
The standard describes the project management processes, tools and techniques used to manage a project toward a successful outcome
Current Book: 5th Edition, published at end of 2013
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Session Objectives 1.
Aware and understand the significances of managing Quality throughout the project phases
2.
Understand the concept of quality as well as its goal.
3.
Know the application of functioning project quality plan by using tools and techniques available in order to control and assure project quality.
Copyright – © 2015 PII BKTI All rights reserved.
23
module 6
Project Quality Management
Project Quality Management
pmbok-227 “the processes and and activity of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken”.
Copyright – © 2015 PII BKTI All rights reserved.
24
module 6
Project Quality Management pmbok- 50 & 61 pmbok-230
8.1
Plan Quality Management
Monitoring & Controlling
8.3
Control Quality
Planning Closing
Initiating
Executing
Perform Quality Assurance
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8.2
module 6
Project Quality Management
Fitness for Use
Goals for Quality Program
Customer Satisfaction
Conformance to the Requirements
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
•Zero Defects •The Customer is the next person in the process
Quality Concepts
•Do the Right Thing RIGHT the first time
61
55
•Continuous Improvement •Process Capability
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25
module 6
Project Quality Management
pmbok-228
Quality Grade “Category assigned to products or “the degree to which a set of inherent characteristic fulfill requirements”. services having the same functional use but different technical characteristics”.
LOW QUALITY is a problem LOW GRADE is not necessarily problem Copyright – © 2015 PII BKTI All rights reserved.
27
module 6
Project Quality Management
26
Cost of Quality
pmbok-235
The total costs that incurred by investment in: •preventing non-conformance to requirements, •appraising the product or service for conformance to requirements, and •failing to meet requirement (rework) Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Cost of Quality Before and After Quality Initiative
11 Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management pmbok-232 Identifying which quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance
28
8.1.
Plan Quality Management Input
Tools & Techniques
Output
30
1. 2. 3. 4.
Project management plan Stakeholder register Risk register Requirements documentation 5. Enterprise Environmental Factors 6. Organizational Process 29 Assets
1. 2. 3. 31 4. 5. 32 6. 7.
Cost-benefit analysis Cost of quality Seven basic quality tools Benchmarking Design of experiments Statistical sampling Additional quality planning tools 33 8. Meetings 34
•EEF •OPA Copyright – © 2015 PII BKTI All rights reserved.
1. Quality management plan 2. Process improvement plan 3. Quality metrics 36 4. Quality checklists 56 5. Project documents updates
module 6
Project Quality Management
Plan Quality Management Data Flow Diagram Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management 28
8.1.1.5. Enterprise
pmbok-234
Environmental Factors (EEF)
that influence the Plan Quality Management process 1. Governmental agency regulations; 2. Rules, standards, and guidelines specific to the application area; 3. Working or operating conditions of the project or its deliverables that may affect project quality; and 4. Cultural perceptions that may influence expectations about quality. 8.1.1.6. Organizational
Process Assets (OPA)
that influence the Plan Quality Management process 1. Organizational quality policies, procedures, and guidelines. The performing organization’s quality policy, as endorsed by senior management, sets the organization’s intended direction on implementing its quality management approach; 2. Historical databases; 3. Lessons learned from previous phases or projects. Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Contoh Penaatan Peraturan Perundangan, Peraturan Daerah
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management 28
pmbok-234
8.1.1.5. Enterprise Environmental Factors (EEF) that influence the Plan Quality Management process 1. Governmental agency regulations; 2. Rules, standards, and guidelines specific to the application area; 3. Working or operating conditions of the project or its deliverables that may affect project quality; and 4. Cultural perceptions that may influence expectations about quality. 8.1.1.6. Organizational Process Assets (OPA) that influence the Plan Quality Management process 1. Organizational quality policies, procedures, and guidelines. The performing organization’s quality policy, as endorsed by senior management, sets the organization’s intended direction on implementing its quality management approach; 2. Historical databases; 3. Lessons learned from previous phases or projects. Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Contoh Visi Misi dari sebuah Perusahaan
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Contoh Kebijakan K3L dari sebuah Perusahaan
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Plan Quality Management diwujudkan dalam QHSE Manual:
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Mutu
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Mutu
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Mutu
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Mutu
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Forms Manajemen Mutu
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Forms Manajemen Mutu
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Forms Manajemen Mutu
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved. Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
contoh
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
contoh
Project Quality Management
Prosedur Manajemen Konstruksi
yang sudah pernah di implementasikan di suatu perusahaan sehingga mendapatkan Sertifikat
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Project Quality Plan 1. Scope and purpose
53
2. Roles & Responsibilities 3. Deliverables & Milestones 4. Standards For Monitoring & Control Purposes 5. Process Reviews 6. Control of Non-conformance
7. Major Checkpoints 8. Inspection & Acceptance Criteria
Copyright – © 2015 PII BKTI All rights reserved.
54
module 6
Project Quality Management
Contoh Project Quality Plan
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Contoh Project Quality Plan
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Contoh Project Quality Plan
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
11
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
11
Copyright – © 2015 PII BKTI All rights reserved.
module 6 37
8.2.
Perform Quality Assurance
38
Input
Project Quality Management pmbok-242 Auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used
Tools & Techniques 39
1. Quality management plan 2. Process improvement plan 3. Quality metrics 4. Quality control measurements 5. Project documents
1. Quality management and control tools
2. Quality audits 3. Process analysis
Copyright – © 2015 PII BKTI All rights reserved.
Output 40
1. Change requests 2. Project management plan updates 3. Project documents updates 4. Organizational process assets updates
module 6
Project Quality Management
Perform Quality Assurance Data Flow Diagram Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management pmbok-247
41
Quality Audit
“A structured, independent review to determine whether project activities comply with organizational and project policies, processes, and procedures”
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Quality Audit
Project Quality Management
• • • • •
Identify all good/best practices being implemented Identify all gaps/shortcomings Share the good practices introduced or implemented in similar projects Proactively offer assistance in a positive manner to improve implementation of processes Highlight contributions of each audit in the lessons learned repository
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
Contoh check list pertanyaan 10
1. Hambatan apa yang terjadi? No
1
2 3 4 5 6 7 8 9 10 11 12
Apakah Prosedur dibawah ini sudah dijalankan? Risk Manage ment Risk Manage ment Engineer ing Engineer ing Engineer ing Engineer ing Engineer ing Engineer ing Procurem ent Procurem ent Procurem ent Procurem ent
Sudah
Belum
Prosedur Risk Management Tahap Proposal (PROC/EPMS/PRM/010/REV.0) Prosedur Risk Management Tahap Eksekusi (PROC/EPMS/PRM/011/REV.0) Prosedur Penomoran Dokumen Engineering (PROC/EPMS/ENG/102/REV.0) Prosedur Pengendalian Dokumen (PROC/EPMS/ENG/103/REV.0) Prosedur Rencana Pelaksanaan Engineering (PROC/EPMS/ENG/104/REV.0) Prosedur Perubahan Design Engineering (PROC/EPMS/ENG/105/REV.0) Prosedur Review Design Engineering (PROC/EPMS/ENG/106/REV.0) Prosedur Identifikasi Produk Engineering (PROC/EPMS/ENG/108/REV.0) Prosedur Rencana Pelaksanaan Procurement (PROC/EPMS/PROC/201/REV.0) Prosedur Purchasing Engineering (PROC/EPMS/PROC/203/REV.0) Prosedur Subcontracting Procurement (PROC/EPMS/PROC/204/REV.0) Prosedur Expediting Procurement (PROC/EPMS/PROC/207/REV.0)
Copyright – © 2015 PII BKTI All rights reserved.
2.Usulan Perbaikan, bagaimana?
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6 8.3.
Control Quality
Input 1. 2. 3. 4. 5. 6. 7. 8.
Project management plan Quality metrics Quality checklists Work performance data Approved change requests Deliverables Project documents Organizational process assets
Project Quality Management pmbok-248
42
Monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes
Tools & Techniques 1. Seven basic quality tools 2. Statistical sampling
3. Inspection 4. Approved change requests review
Copyright – © 2015 PII BKTI All rights reserved.
Output 1. Quality control measurements 2. Validated changes 3. Verified deliverables 4. Work performance information 5. Change requests 6. Project management plan updates 7. Project documents updates 8. Organizational process assets updates
module 6
Project Quality Management
Control Quality Data Flow Diagram
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
6
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Quality Team for a Project
Client
Senior Management
Regulatory Authorities
PROJECT MANAGER QA/QC Manager Vendor / Supplier
Project Staff
Copyright – © 2015 PII BKTI All rights reserved.
Sub-Contractor
module 6
Project Quality Management pmbok-236
Quality Control
Time
Cause and Effect (Ishikawa) Diagram
Machine
Method
Material
Major Defect Energy
Measurement
Personnel
Environment
Potential Causes
Copyright – © 2015 PII BKTI All rights reserved.
Effect
module 6
Quality Control
Project Quality Management
Cause and Effect (Ishikawa) Diagram Example: Reasons Why Phone is Not Answered
Machinery
Materials
Audix Exists Audix
LAN Directory Not Updated
Line Busy
Wrong Extension in Book
At Lunch Away from Desk At Meeting
Directory
Call Comes Before / After Hours Business Call Taking on Other Line
Zero Out Not Established Re-Direct Issues
Personal Call
People
Phone Not Answer
Support Staff Has Audix
Method
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management pmbok-238
Quality Control
Example: Control Chart
Upper Control Limit
X
Lower Control Limit
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module 6
Project Quality Management pmbok-236
Quality Control Project Request
Example: Flow Chart
Develop Artwork
Compliance copy
NO
Vendors make Proofs
NO
Artwork Out For Proofs
Change control For specs
Artwork Approved YES
NO
Package Development Yes Review / Approval
QA Review Approval
Yes
Approved Proof Back to vendor
Picture taken from PMBOK ® Guide Page 199 Copyright – © 2015 PII BKTI All rights reserved.
Specs signed (Package and QA)
Order Materials
module 6
Project Quality Management pmbok-237
Quality Control
Example: Pareto Diagram (Chart)
u 80%
contoh
0
Copyright – © 2015 PII BKTI All rights reserved.
module 6
Project Quality Management
Summary 1.
How to Compare Quality vs Grade ?
2.
How to Compare Quality Control vs Quality Assurance ?
3.
What are Quality Concepts ?
4.
What is the meaning of Cost of Quality ?
5.
Who are involved in Project Quality Team ?
Copyright – © 2015 PII BKTI All rights reserved.
terimakasih semoga berkah & bermanfa’at salam, Copyright – © 2015 PII BKTI All rights reserved.