Idea Transcript
UPDATED: FALL 2014
NCM OnDemand includes timely and relevant content from some of the most respected and sought-after subject matter experts and instructors available. Training materials are consistently being added and are available 24 hours a day, 7 days a week.
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Table of Contents
NCM OnDemand Trainers ...................... Advertising & Marketing ......................... Customer Experience ............................. Data Management .................................. Fixed Operations .................................... Foundational Wisdom ............................. Internet/BDC ........................................... Management/Leadership ....................... NCM Institute Webinars .......................... Personal Development ........................... Sales Training ......................................... Service Training ..................................... Used Vehicles ........................................
3 4 4 6 6 6 7 9 11 13 16 21 22
NCM OnDemand Trainers ALAN RAM
DR. CHERIE CARTER-SCOTT
LARRY WINGET
- Foundational Wisdom - Internet/BDC - Management/Leadership - Sales Training - Service Training - Used Vehicles
- Personal Development
- Management/Leadership - Personal Development
PROACTIVE TRAINING SOLUTIONS
DAVE ANDERSON LEARN TO LEAD
THE MMS INSTITUTE, LLC
CORY MOSLEY MOSLEY 24/7
- Customer Experience - Internet/BDC - Sales Training
COSTIGAN TRAINING COSTIGAN UNIVERSITY
- Customer Experience - Foundational Wisdom - Management/Leadership
- Sales Training
JARED HAMILTON
VAUTO
DRIVING SALES UNIVERSITY
- Foundational Wisdom - Internet/BDC
JEFF COWAN
JEFF COWAN’S PRO TALK
DALE POLLAK - Used Vehicles
DAVID LEWIS
DAVID LEWIS & ASSOCIATES ONLINE
- Sales Training
- Foundational Wisdom - Sales Training - Service Training
DAVID SPISAK
ROBIN CUNNINGHAM
DON REED
- Foundational Wisdom - Management/Leadership - Service Training - Used Vehicles - NCM Institute Webinars
- Service Training
NCM INSTITUTE
STEVE HALL NCM INSTITUTE
- Foundational Wisdom - Fixed Operations - NCM Institute Webinars - Service Training
BLAIR SINGER
BLAIR SINGER TRAINING
REVERSERISK
- Data Management THE DON REED PRO TRAINING NETWORK
GLENN LLOPIS
HISPANIC LEADERSHIP ACADEMY
- Management/Leadership - Sales Training
JASON EVANS
POWER SALES UNIVERSITY
- Sales Training
JEFFREY GITOMER JEFFREY GITOMER
- Sales Training
- Personal Development - Sales Training
JODY DEVERE
BRAD LEA
- Customer Experience - Sales Training
- Sales Training
JONATHAN DAWSON
LIGHTSPEED VT
BOB URICHUCK VELOCITY SELLING
- Customer Experience - Personal Development - Sales Training
ASKPATTY
PITBULL OF PERSONAL DEVELOPMENT
MARK JEFFRIES
M.J. COMMUNICATION ACADEMY
- Personal Development
PATRICIA FRIPP FRIPP VT
- Personal Development - Sales Training
PAUL WEBB WEBB VT
- Sales Training
SCOTT KLOSOSKY
TECHNOLOGY MASTER INSTITUTE
- Advertising/Marketing - Internet/BDC - Management/Leadership - Sales Training
SHEP HYKEN SHEPARD VT
- Customer Experience
SYNBELLA SYNBELLA
- Personal Development
TOM HOPKINS
TOM HOPKINS SALES ACADEMY
- Internet/BDC - Sales Training
TONY ALESSANDRA DISC TRAINING
- Personal Development
ZIG ZIGLAR
THE ZIGLAR SUCCESS INSTITUTE
- Personal Development - Sales Training
SELLCHOLOGY
- Sales Training
The following pages are arranged by training topic. Because some courses fall into multiple categories, some duplication does occur.
NCM OnDemand Training categories ADVERTISING & MARKETING SCOTT KLOSOSKY TECHNOLOGY MASTER INSTITUTE
Technology & Leadership - The Big Picture - Digital Darwinism - The Leadership Gap - Business People vs IT People - Transitional Leadership - Leaving Your Legacy - Philosophies Behind Technology - Technology Is Not Just Pieces of Software - The Two Sides of Technology - Digital Plumbing & Digital Marketing - Profit Amplification - Technology - Industry Examples - The Good & The Bad
Technology Mastery
- Overview of Technology Mastery - High Beam Leadership - Technology & Connections - Connecting Things That Have Never Been Connected Before - Balance Between Humans & Technology - Humalogy - The Six Layers of the Technology Mastery Model
0:05:54 0:06:16 0:00:24 0:10:16 0:11:13 0:06:02 0:10:51 0:09:39
0:08:12 0:11:24 0:10:17 0:08:30 0:08:52
CUSTOMER EXPERIENCE BOB URICHUCK VELOCITY SELLING
Attitude Towards You - Know Your 10 Rights - Understanding B.A.F.A.R.
Behavior Towards Organization - Call to Close Ratio/Tracking Behaviors
Behavior Towards Yourself - Know What You Want
Three Competencies You Need To Master First - Buyer Engagement
Prescribing Solutions - Asking for Referrals
Qualifying Buyer Opportunities - Setting Parameters (Ground Rules) 4 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
0:05:57 0:06:47
0:06:53
0:05:09
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CUSTOMER EXPERIENCE
(CONTINUED)
CORY MOSLEY MOSLEY 24/7
Gen-Y & Millennials Education - Gen-Y Favorite Brands - Gen-Y Influence Factor - Gen-Y Pop Quiz - Who They Are - Why They Matter
0:01:17 0:02:07 0:03:10 0:01:53 0:01:45
DAVE ANDERSON LEARN TO LEAD
Customer Service Train Wrecks: 8 Lessons in Four Hours
0:29:36
Create “WOW!” Client Experiences & Unmatched Customer Service!
0:42:52
How to Pull Away from the Pack
0:38:07
The Brand: Your Secret Weapon to Beating the Competition!
0:32:20
You Can’t Build Great Organizations Around Satisfied Customers!
0:24:45
GLEN LLOPIS HISPANIC LEADERSHIP ACADEMY
Earning Consumer Trust
JODY DEVERE ASKPATTY
Intro to Selling & Marketing to Women
SHEP HYKEN SHEPARD VIRTUAL TRAINING
The Customer Focus - Introduction
- 4 Things that Set Great Companies Apart - The Hispanic Identity Crisis - The Lack of Cultural Intelligence is Damaging
- A Change is Coming - Introduction to Jody DeVere, CEO of AskPatty.com - Introduction to the Market - The Power of the Female Consumer - Training Overview
- Creating an Amazing Customer Experience - Introduction
5 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
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0:04:23 0:03:06 0:06:28 0:05:43 0:02:55
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DATA MANAGEMENT DAVID SPISAK REVERSERISK
Turning Big Data into Big Additional Net Profit
0:42:31
Fixed Operations STEVE HALL NCM INSTITUTE
Reduce & Control Parts Obsolescence - Best Practices - Phase In/Phase Out - Best Practices - SOP Procedures - Best Practices - Written Return Policy - Introduction - Liquidating Obsolescence - Q&A Section - What Are the Intangible Costs to You? - What Are the Tangible Costs to You?
Service & Parts - How One Affects the Other - How Parts Can Help Service - How Service Can Help Parts - Identifying the Differences Between Parts and Service - Introduction - Q&A Section - Where Does the Friction Come From? - Wholesales vs. Retail Sales
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FOUNDATIONAL WISDOM ALAN RAM PROACTIVE TRAINING SOLUTIONS
Monthly Foundational Wisdom
DAVE ANDERSON LEARN TO LEAD
Monthly Foundational Wisdom
- April: Is Your BDC the Result of a Failure in Training? - May: Questions and Answers - June: Communication is Key - July: Accountability - August: Intelligent Development - September: Intelligent Development (Continued)
- April: The Truth about Dead Weight - May: Ramp Up Spring Training! - June: Mid-Year Excuse Audit - July: Make Second Half Adjustments - August: Four Ways to Measure Your Managers - September: 3 Key Leadership Adjustments for September
6 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
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0:18:12 0:18:27 0:17:52 0:19:31 0:19:28 0:19:11
FOUNDATIONAL WISDOM
(CONTINUED)
JARED HAMILTON DRIVINGSALES UNIVERSITY
Monthly Foundational Wisdom
JEFF COWAN PRO TALK
Monthly Foundational Wisdom
ROBIN CUNNINGHAM NCM INSTITUTE
Monthly Foundational Wisdom
STEVE HALL NCM INSTITUTE
- April Foundational Wisdom - May Foundational Wisdom - June Foundational Wisdom - July Foundational Wisdom - August Foundational Wisdom - September Foundational Wisdom
- April: Getting Your Service Advisors to Follow Processes - May: How to Set Up Training in Your Fixed Operations - June: Pay Plans That Create Accountability - July: Questions, Myths & Facts - August: Getting Back on Track - September: Select the Perfect Training
- April: A Perfect Day for a General Manager - May: Create a More Predictable Work Environment - June: Producing More Predictable Profitability - July: Is Leadership the Key or is it all just a Numbers Game? - August: The Challenges of Instituting Real Change in the Used Vehicle Department (Part 1) - September: The Challenges of Instituting Real Change in the Used Vehicle Department (Part 2)
Monthly Foundational Wisdom
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- April: A Different Mindset About Express Service - May: Increase Your Parts Knowledge - June: Working Together Towards Total Dealership Success - July: Parts & Service - Helping Each Other Succeed - August: Addressing Capacity Issues in the Service Dept. - September: The First Steps to Solving Capacity Issues
0:17:47 0:17:54 0:19:28 0:17:37 0:18:25 0:20:24
FirePhone - RAPID FIRE
0:05:00
INTERNET / BDC ALAN RAM PROACTIVE TRAINING SOLUTIONS
Handling the Specific Ad Call
- Appointment Setting - Expanding Horizons & Utilizing Scripts - Introduction to the Specific Ad Call - Relieving the Pressure & Getting the Number - Speaking with Conviction & Handling the Trade
7 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
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INTERNET / BDC
(CONTINUED)
CORY MOSLEY MOSLEY 24/7
Internet Sales
JARED HAMILTON DRIVING SALES UNIVERSITY
Internet Lead Handling
SCOTT KLOSOSKY TECHNOLOGY MASTER INSTITUTE
Technology & Leadership - The Big Picture
- Initial Engagement - The Why Buy
- 7 Process Points of Effective Lead Management - Converting an Email Lead to an Appointment - Creating Long Term Mini Campaigns - General Email Template Review - Outbound Follow-Up Tips - Process Point 1: Quick Response - Process Point 2: Transparency - Process Point 3: Provide Options - Process Point 4: Sell Product Advantages - Process Point 5: Phone Call - Process Point 6: Long Term Follow-Up - Process Point 7: Consistent Sales Process - The Importance of Communicating Your Brand
- Digital Darwinism - The Leadership Gap - Business People vs IT People - Transitional Leadership - Leaving Your Legacy - Philosophies Behind Technology - Technology Is Not Just Pieces of Software - The Two Sides of Technology - Digital Plumbing & Digital Marketing - Profit Amplification - Technology - Industry Examples - The Good & The Bad
Technology Mastery
- Overview of Technology Mastery - High Beam Leadership - Technology & Connections - Connecting Things That Have Never Been Connected Before - Balance Between Humans & Technology - Humalogy - The Six Layers of the Technology Mastery Model
TOM HOPKINS TOM HOPKINS SALES ACADEMY
Technology & Leadership - The Big Picture - Concerns About the Information Provided - Direct Mail Follow Up with Leads - Email Follow Up with Leads - In-person Follow Up with Leads - Telephone Follow Up with Leads
8 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
0:05:21 0:02:58
0:10:28 0:06:35 0:04:40 0:05:08 0:04:44 0:02:14 0:04:25 0:02:28 0:03:33 0:02:48 0:03:24 0:04:16 0:05:32
0:05:54 0:06:16 0:00:24 0:10:16 0:11:13 0:06:02 0:10:51 0:09:39
0:08:12 0:11:24 0:10:17 0:08:30 0:08:52
0:04:23 0:04:39 0:05:36 0:03:06 0:07:06
Management / Leadership ALAN RAM PROACTIVE TRAINING SOLUTIONS
Managers Meeting for Owners, GMs & Managers - Expectations & Accountability - Managing Today
0:04:22 0:18:21
DAVE ANDERSON LEARN TO LEAD
Customer Service Train Wrecks: 8 Lessons in Four Hours
0:29:36
How to Create “WOW!” Client Experiences & Unmatched Customer Service!
0:42:52
How to Pull Away from the Pack
0:38:07
The Brand: Your Secret Weapon to Beating the Competition!
0:32:20
You Can’t Build Great Organizations Around Satisfied Customers!
0:24:45
The Anderson Hiring System
- How to Create a Rigorous Interview Process - How to Hire, Recruit, Interview, & Retain Great People - Retaining Eagles Once You Find Them - The Power of Differentiation
GLENN LLOPIS HISPANIC LEADERSHIP ACADEMY
LARRY WINGET THE PITBULL OF PERSONAL DEVELOPMENT
Leveraging Your Hispanic Heritage
- 4 Vital Skills and Your 6 Natural Characteristics - Introduction to Leverage Your Hispanic Heritage - Knowing Which Opportunities to Pursue (Case Study: Costco) - Making Opportunities Grow (Case Study: Google) - Seeing Everything as an Opportunity (Case Study: Amazon) - Sharing Opportunities That Matter Most (Case Study: IKEA)
Business: The Unfiltered Truth - Amputate - Communicate & Educate - Create - Delegate - Evaluate - Participate & Hibernate
9 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
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Management / Leadership ROBIN CUNNINGHAM NCM INSTITUTE
(CONTINUED)
Webinar: Basic OTDB Development & Management in the Variable Departments - Introduction - Questions and Answers. - The Make-a-Deal Meeting Process - The Salesperson’s Circle of Influence Process - The Service Ambassador Process - Where Should You Be?
Webinar: Advanced OTDB Development & Management in the Variable Departments - Advanced OTDB Metrics: 1st Time Walk-ins & In-bound Calls - Advanced OTDB Metrics Internet Leads & Salesperson Generated Leads - Executing on Your New Metrics - Introduction to Sales Mathematics - Lessons from the Masters - Working The Elements Part 1 - Working The Elements Part 2 - Working The Elements Part 3
SCOTT KLOSOSKY TECHNOLOGY MASTER INSTITUTE
Technology & Leadership - The Big Picture - Digital Darwinism - The Leadership Gap - Business People vs IT People - Transitional Leadership - Leaving Your Legacy - Philosophies Behind Technology - Technology Is Not Just Pieces of Software - The Two Sides of Technology - Digital Plumbing & Digital Marketing - Profit Amplification - Technology - Industry Examples - The Good & The Bad
Technology Mastery
- Overview of Technology Mastery - High Beam Leadership - Technology & Connections - Connecting Things That Have Never Been Connected Before - Balance Between Humans & Technology - Humalogy - The Six Layers of the Technology Mastery Model
10 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
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NCM Institute Webinars ROBIN CUNNINGHAM NCM INSTITUTE
Basic OTDB Development & Management in the Variable Departments - Introduction - Questions and Answers. - The Make-a-Deal Meeting Process - The Salesperson’s Circle of Influence Process - The Service Ambassador Process - Where Should You Be?
Advanced OTDB Development & Management in the Variable Departments
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- Advanced OTDB Metrics: 1st Time Walk-ins & In-bound Calls - Advanced OTDB Metrics Internet Leads & Salesperson Generated Leads - Executing on Your New Metrics - Introduction to Sales Mathematics - Lessons from the Masters - Working The Elements Part 1 - Working The Elements Part 2 - Working The Elements Part 3
0:13:04
Finding the Missing Pieces for Increased Gross in Service & Parts
0:20:47
Production Management in the Service Department
0:17:47
Sales Management in the Service Drive
0:17:54
Improving Used Vehicle Operations Part 1
- A Real World Example of Reducing Age in Inventory - Calculating Dollar Day’s Supply and Unit Day’s Supply - Calculating Inventory Turn - Deal Net Profit and ROI Factor - Defining ROI - Departmental Net - Driving Used Vehicle ROI - Introduction - Questions and Answers. - Understanding the Causes and Impact of Inventory Aging - Why Does Your Inventory Age?
11 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
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NCM Institute Webinars ROBIN CUNNINGHAM NCM INSTITUTE
(CONTINUED)
Improving Used Vehicle Operations Part 2
- Calculating Inventory Segment Size - Defining/Categorizing the Inventory (A,B,C, or W Vehicles) - Establishing and Executing the Hard Turn Discipline - Introduction - Questions and Answers. - The Adopt-a-Car Process - Understanding and Executing the Stock-Walk Process - Understanding and Executing the Trade-Walk Process - Understanding and Implementing the Bucket System
Improving Used Vehicle Operations Part 3 - Cost Management Decisions - Introduction - Price-to-Market Considerations - Real World Vehicle Example 1 - Real World Vehicle Example 2 - Real World Vehicle Example 3 - Vehicle Selection Criteria - Vehicle Selection Criteria - Key Take-Always
STEVE HALL NCM INSTITUTE
How To Reduce & Control Parts Obsolescence
- Best Practices: Phase in/Phase out - Best Practices: SOP Procedures - Best Practices: Written Return Policy and Ordering Mistakes - Introduction - Liquidating Obsolescence - Q&A Section - What Are the Intangible Costs to You? - What Are the Tangible Costs to You?
Service & Parts - How One Affects the Other
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- How Parts Can Help Service - How Service Can Help Parts - Identifying the Differences Between Parts and Service - Introduction - Q&A Section - Where Does the Friction Come From? - Wholesales vs. Retail Sales
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Effective Labor Rate And Your Customer-Paid Pricing Strategy
0:03:32
Service & Parts
0:05:37
Set Up Your Express Service Operation For Maximum Customer Retention
0:07:15
12 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
NCM Institute Webinars STEVE HALL NCM INSTITUTE
(CONTINUED)
Time Management For Your Service Manager Making Production a Game
- Effective Ways to Use Score Boarding - How Do You Motivate Your Staff? - NCMi Tech Hours Guidelines - Q&A Section - Using Competitiveness to Your Advantage - Using Score Boarding to Coach Your Team
0:02:58
0:02:47 0:02:46 0:08:09 0:06:55 0:07:58 0:03:42
Personal Development BLAIR SINGER SINGER TRAINING
What is the Little Voice? - Introduction - Getting Results
Eight Steps to Little Voice Mastery - Assessing the Status Quo - Goal Setting - Champion Conditioning - Desire, Belief and Surrendering - Discipline - Winning and Growing
BOB URICHUCK VELOCITY SELLING
Attitude Towards You - Know Your 10 Rights - Understanding B.A.F.A.R.
Behavior Towards Organization - Call to Close Ratio/Tracking Behaviors
Behavior Towards Yourself - Know What You Want
Three Competencies You Need To Master First - Buyer Engagement
13 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
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0:05:16 0:06:11 0:05:17 0:04:37 0:02:48 0:05:24
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Personal Development
(CONTINUED)
DR. CHERRIE CARTER-SCOTT MMS INSTITUTE, LLC
Time Management
GLEN LLOPIS HISPANIC LEADERSHIP ACADEMY
Leveraging Your Hispanic Heritage - 4 Vital Skills and Your 6 Natural Characteristics
- Time Management - Creating “S.M.A.R.T.” Goals! - Time Management Daily Check-In - Eliminate Timegobblers! - Tips for Planning and Organizing - 4 Ways to Manage “Shoulds” - Balance and Fulfillment - Breaking Old Habits - Key Points
- Introduction to Leverage Your Hispanic Heritage - Knowing Which Opportunities to Pursue (Case Study: Costco) - Making Opportunities Grow (Case Study: Google) - Seeing Everything as an Opportunity (Case Study: Amazon) - Sharing Opportunities That Matter Most (Case Study: IKEA)
LARRY WINGET THE PITBULL OF PERSONAL DEVELOPMENT
Business: The Unfiltered Truth
MARK JEFFRIES COMMUNICATION ACADEMY
The Art of Business Influence
- Amputate - Communicate & Educate - Create - Delegate - Evaluate - Participate & Hibernate
- Introduction to the Three Key Assumptions - Mark in Action: The Carefully Balanced Scales - The Carefully Balanced Scales - The Rule of Payback - We Are All in Sales
14 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
0:02:21 0:04:49 0:01:37 0:08:47 0:02:51 0:03:23 0:01:19 0:07:24 0:01:58
0:10:47 0:18:52 0:11:14 0:09:47 0:14:54 0:10:00
0:02:49 0:02:41 0:03:11 0:03:27 0:03:29 0:02:30
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Personal Development PATRICIA FRIPP POWERFUL PERSUASIVE PRESENTATIONS
SYNBELLA SYNBELLA
(CONTINUED)
Super Star Sales Presentation
- Connecting to Your Audience - Two Ways - Help! I Am Lost Without My PowerPoint - If You Sound the Same as Everyone Else, You Have No Advantage - It Is Not Only What You Say, It Is How You Say It - It Is Not Your Client’s Job to Remember You - Nobody Can Resist a Good Story Well Told - Nobody Cares About You, Only How to Solve Their Problems - Taking Your Message to the Next Level - The Skeleton Under the Flesh of Your Words - What Do Poor Sales Presentations Really Cost?
The Basics of Nutrition - Introduction - Carbohydrates - Whole Grains - Gluten - Macrobiotics
Food is Medicine
- Food = Medicine or Poison? - Causes of Death in the US - How Food Affects the Body
Stress Management
- Introduction - Effects of Stress on the Body - The Brain - The Unconscious Mind
Improve Your Immunity
TONY ALESSANDRA DISC TRAINING
0:16:53 0:07:49 0:06:45 0:05:58 0:05:40 0:24:21 0:15:50 0:16:14 0:08:45 0:03:08
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- Increased Diseases in Society - Improve Your Immune System with Green Vegetables - Improve Your Immune System with Mushrooms and Other Great Foods
0:04:22 0:05:01 0:04:34
The DISC Interactive Communications Tool
0:04:32
The Different DISC Styles - Behavioral Style - The Four Primary DISC Styles - The Platinum Rule
15 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
0:03:45 0:06:03 0:06:10
Personal Development ZIG ZIGLAR THE ZIGLAR SUCCESS INSTITUTE
(CONTINUED)
Developing & Maintaining the Right Attitude - Developing the Gosh! Attitude - Putting Gratitude in your Attitude Part 1 - Putting Gratitude in your Attitude Part 2 - Three Steps to a Positive Mental Attitude Part 1 - Three Steps to a Positive Mental Attitude Part 2 - You Are Somebody Special! - Your Attitude is Important - Your Self-talk Part 1 - Your Self-talk Part 2
0:05:17 0:05:10 0:05:00 0:04:39 0:04:22 0:08:34 0:07:20 0:07:13 0:06:09
SALES TRAINING ALAN RAM PROACTIVE TRAINING SOLUTIONS
FirePhone - RAPID FIRE
BOB URICHUCK VELOCITY SELLING
Attitude Towards You
Handling the Specific Ad Call
- Appointment Setting - Expanding Horizons & Utilizing Scripts - Introduction to the Specific Ad Call - Relieving the Pressure & Getting the Number - Speaking with Conviction & Handling the Trade
- Know Your 10 Rights - Understanding B.A.F.A.R.
Behavior Towards Organization - Call to Close Ratio/Tracking Behaviors
Behavior Towards Yourself - Know What You Want
Three Competencies You Need to Master First - Buyer Engagement
Prescribing Solutions - Asking for Referrals
Qualifying Buyer Opportunities
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0:10:49 0:07:39 0:10:02 0:04:08 0:08:00
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- Setting Parameters (Ground Rules)
0:03:30
Discipline Toward Yourself
0:07:47
16 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
SALES TRAINING BRAD LEA LIGHTSPEED VT
(CONTINUED)
Best Practices
- Daily Checklist - Flip The Script - Look And Feel 100% Professional - Prospecting - Walking Your Inventory - Work The Service Department
Sales Inside & Out
- Delivery - Demonstration Ride - Fact Finding Interview - Follow Ups - Getting the Commitment to Buy - Landing The Client - Lot Drops - Meet and Greet - Most Common Challenges and Objections - Phone Skills - Prospecting/Lead Generation - The Pencil - The Write Up - Walk Around Presentation
The Real Deal Lease Presentation
- Closing the Deal - The Presentation - The Benefits of Leasing - Understanding a Lease
CORY MOSLEY MOSLEY 24/7
DealerSocket Best Practices CRM - Salesperson
Gen-Y & Millennials Education - Gen-Y Favorite Brands - Gen-Y Influence Factor - Gen-Y Pop Quiz - Who They Are - Why They Matter
17 | NCM OnDemand Content | Updated Fall 2014 | ncmondemand.com
0:00:26 0:01:03 0:00:43 0:02:34 0:00:32 0:01:02
0:06:01 0:10:39 0:18:28 0:01:35 0:09:00 0:03:31 0:04:32 0:16:22 0:31:11 0:19:58 0:04:35 0:20:06 0:12:33 0:17:25
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SALES TRAINING COSTIGAN TRAINING CT UNIVERSITY
(CONTINUED)
Listening Your Way to the Sale
- Boost your Listening ROI - “Tell Them You’re With Them!”
The Art of Selling: Responding to Resistance - Artistic 8 Technique #1: Stories with Strategic Intent - The 4 C’s: Confidence
The Importance of Tonality
- Opening Dialogue with a Prospect - First Impressions
Money Talk - CD’s Corner
- Comfort Zone: Expand to Survive
DAVID LEWIS DLA ONLINE
Secrets of Inspirational Selling
GLENN LLOPIS HISPANIC LEADERSHIP ACADEMY
Earning Consumer Trust
JASON EVANS POWER SALES UNIVERSITY
Neuro-linguistic Programming
JEFF COWAN PRO TALK
Selling Service Advisor
- 5 Reasons That Stop Growth - The 7 Most Important Words in Closing - Why Are Customers So Defensive - Why Customers Object - Why Salespeople Only Average 8-10 Cars Per Month - Would You Like To Sit In The Car?
- 4 Things That Set Great Companies Apart from the Crowd - The Hispanic Identity Crisis - The Lack of Cultural Intelligence Is Damaging Our Enterprises and Our Economy
- How to Sell a Visual
Rapport and the Power of Questions - Matching and Mirroring
- The Most Important 5 Minutes: Chapter 1 - The Most Important 5 Minutes: Chapter 2 - The Most Important 5 Minutes: Chapter 3 - The Most Important 5 Minutes: Chapter 4 - The Most Important 5 Minutes: Chapter 5 - The Most Important 5 Minutes: Chapter 6
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SALES TRAINING JEFFREY GITOMER JEFFREY GITOMER
(CONTINUED)
Little Red Book of Selling
- How To Make Sales Forever - Some More RED Formulas You Can Use To Succeed
Little Teal Book of Trust - Becoming a Trusted Advisor
JODY DEVERE ASKPATTY
Intro to Selling & Marketing to Women
JONATHAN DAWSON SELLCHOLOGY UNIVERSITY
Sales 001 - Why Are They Buying from Me?
- A Change is Coming - Introduction to Jody DeVere, CEO of AskPatty.com - Introduction to the Market - The Power of the Female Consumer - Training Overview
- 8 Core Influencers of Buying Behavior
Sales 101 - Who Am I Selling To? - 5 Possible Greetings on the Lot - 5 Steps to Becoming a Real PRO
Sales 201 - Where Do I Start Selling Them? - 4 Categories of the Investigation Process
Sales 401 - Why Are They Buying From Me? - Set it and Forget It! Why 90% of Salespeople Have Never Done a Demo-Drive in their Whole Career
Sales 501 - How They Buy
- 10 Ides to Remember About Any Negotiation
PATRICIA FRIPP POWERFUL PERSUASIVE PRESENTATIONS
Super Star Sales Presentation
- Connecting to Your Audience - Two Ways - Help! I Am Lost Without My PowerPoint - If You Sound the Same as Everyone Else, You Have No Advantage - It Is Not Only What You Say, It Is How You Say It - It Is Not Your Client’s Job to Remember You - Nobody Can Resist a Good Story Well Told - Nobody Cares About You, Only How to Solve Their Problems - Taking Your Message to the Next Level - The Skeleton Under the Flesh of Your Words - What Do Poor Sales Presentations Really Cost?
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SALES TRAINING
(CONTINUED)
TOM HOPKINS TOM HOPKINS SALES ACADEMY
Turning Internet Leads into Sales Dollars
ZIG ZIGLAR THE ZIGLAR SUCCESS INSTITUTE
Prospecting
SCOTT KLOSOKY TECHNOLOGY MASTER INSTITUTE
Intro to Digital Marketing
BLAIR SINGER BLAIR SINGER VIRTUAL TRAINING
- Concerns About the Information Provided - Direct Mail Follow Up with Leads - Email Follow Up with Leads - In-person Follow Up with Leads - Telephone Follow Up with Leads
- Dealing Effectively with Call Reluctance - Gaining the Attention of the Prospect - How to Communicate your Intent to the Prospect - How to Determine Your Best Lead Sources - How to Qualify a Prospect - Keys to Prospecting - Pipeline Management - Pipeline Planning - Using a General Benefit Statement
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- Overview: Explanation of This New Engine of Revenue - Philosophies - Digital Marketing Today and Tomorrow - Interruption Marketing vs. Earned Media
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Layers of Digital Marketing
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To Sell or Not to Sell - Intro
Approach and Contact
- Discovery and Relationships
Making a Great Offer and Closing - Making a Great Offer
PAUL WEBB WEBB VT
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Product Presentation
- Reinforcing: The Art of Complimenting - Product Presentation: Part 3
Test Drive and After - Sequencing: Part 4
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Service TRAINING ALAN RAM PROACTIVE TRAINING SOLUTIONS
Service
DON REED THE DON REED PRO TRAINING NETWORK
Exceeding the Customer’s Expectations
- Appointment Setting and Service Calls - Handling Price and Selling Service - Handling the Diagnostic Call - Introduction
- Customer Expectations - Effective Communication - Check & Advise Repair Orders
How to Achieve 100% Service Absorption - What is Service Absorption - Increase Sales per Repair Order
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JEFF COWAN PRO TALK
Selling Service Advisor
- The Most Important 5 Minutes: Chapter 1 - The Most Important 5 Minutes: Chapter 2 - The Most Important 5 Minutes: Chapter 3 - The Most Important 5 Minutes: Chapter 4 - The Most Important 5 Minutes: Chapter 5 - The Most Important 5 Minutes: Chapter 6
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ROBIN CUNNINGHAM NCM INSTITUTE
Finding the Missing Pieces for Increased Gross in Service & Parts
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Production Management in the Service Department
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Sales Management in the Service Drive
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Service TRAINING STEVE HALL NCM INSTITUTE
(CONTINUED)
Effective Labor Rate And Your Customer-Paid Pricing Strategy
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Service & Parts
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Set Up Your Express Service Operation For Maximum Customer Retention
0:07:15
Time Management For Your Service Manager
0:02:58
Making Production a Game
- Effective Ways to Use Score Boarding - How Do You Motivate Your Staff? - NCMi Tech Hours Guidelines - Q&A Section - Using Competitiveness to Your Advantage - Using Score Boarding to Coach Your Team
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Used Vehicles ALAN RAM PROACTIVE TRAINING SOLUTIONS
FirePhone - RAPID FIRE
ROBIN CUNNINGHAM NCM INSTITUTE
Improving Used Vehicle Operations Part 1
Handling the Specific Ad Call
- Appointment Setting - Expanding Horizons & Utilizing Scripts - Introduction to the Specific Ad Call - Relieving the Pressure & Getting the Number - Speaking with Conviction & Handling the Trade
- A Real World Example of Reducing Age in Inventory - Calculating Dollar Day’s Supply and Unit Day’s Supply - Calculating Inventory Turn - Deal Net Profit and ROI Factor - Defining ROI - Departmental Net - Driving Used Vehicle ROI - Introduction - Questions and Answers. - Understanding the Causes and Impact of Inventory Aging - Why Does Your Inventory Age?
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Used Vehicles ROBIN CUNNINGHAM NCM INSTITUTE
(CONTINUED)
Improving Used Vehicle Operations Part 2
- Calculating Inventory Segment Size - Defining/Categorizing the Inventory (A,B,C, or W Vehicles) - Establishing and Executing the Hard Turn Discipline - Introduction - Questions and Answers. - The Adopt-a-Car Process - Understanding and Executing the Stock-Walk Process - Understanding and Executing the Trade-Walk Process - Understanding and Implementing the Bucket System
Improving Used Vehicle Operations Part 3 - Cost Management Decisions - Introduction - Price-to-Market Considerations - Real World Vehicle Example 1 - Real World Vehicle Example 2 - Real World Vehicle Example 3 - Vehicle Selection Criteria - Vehicle Selection Criteria - Key Take-Always
DALE POLLAK VAUTO
Market Day Supply
- Efficient versus Inefficient Market - Introduction - Low Market Day Supply - Market Day Supply
Price to Market
- Introduction - Strategy 1: How to Price a Vehicle - Strategy 2: When and How to Re-Price a Vehicle
Cost to Market
- Managing Equity - The Dangers of Margin Compression
Age Management
- Introduction - Violating the Rules for Greater Productivity - Wrap Up
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