Request for Proposal for e Ticketing Project - Archaeological Survey of [PDF]

Request for Proposal for e Ticketing Project Archaeological Survey of India, Volume - 1 Functional, Technical & Operational Requirements April 2013

Submitted by

National Institute for Smart Government April 2013

RFP for e-Ticketing Solution

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Table of Contents 1.

Introduction & background............................................................................................................. 9

2.

e-Ticketing Project ........................................................................................................................ 12 2.1

Project Vision ........................................................................................................................ 12

2.2

Project Overview ................................................................................................................... 12

2.3

Project Objectives ................................................................................................................. 12

3.

Overview of Current State of Ticketing at the Monuments ......................................................... 13 3.1 Key problems being faced by different stakeholders ................................................................. 13

4.

Project Requirements ................................................................................................................... 15 4.1

Statement of Work................................................................................................................ 15

4.2

Detailed Description of Requirements and Features............................................................ 16

5.

Functional Requirements - E-ticketing System ............................................................................. 23

5.1

Web based online ticket ........................................................................................................... 23

5.1.1

Foreign Visitors ..................................................................................................................... 23

5.1.2

Indian Visitors ....................................................................................................................... 24

5.2

Tickets Sale at the counter / Point Of Sale (for Walk In Visitors) ............................................. 25

5.2.1

Foreign Visitors ..................................................................................................................... 25

5.2.2

Indian Visitors ....................................................................................................................... 25

5.2.3

Validation / Authentication .................................................................................................. 25

5.3

General...................................................................................................................................... 26

5.4

Non-functional requirements: .................................................................................................. 27

6.

Technical Architecture & Requirements ....................................................................................... 28

Indicative E-Ticketing Solution Architecture ......................................................................................... 29 7.

Infrastructure Requirements ........................................................................................................ 40

8.

Operational Requirements............................................................................................................ 45

9.

Requirements of Project Implementation .................................................................................... 54

10.

Governance ............................................................................................................................... 62

12.

Documentation Requirements.................................................................................................. 67

ANNEXURES .......................................................................................................................................... 69 List of Monuments ................................................................................................................................ 69 Bill of Quantity ...................................................................................................................................... 79 Visitor Footfall Details ........................................................................................................................... 80 Technical Specifications ........................................................................................................................ 94 Enterprise Management System ........................................................................................................ 101 Proposed Process Diagrams (indicative) ............................................................................................. 105

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List of Tables TABLE 1: IMPORTANT DATES TABLE 2 : E-TICKETING SYSTEM STANDARDS TABLE 3 BANDWIDTH REQUIREMENT TABLE 4: RESPONSIBILITY MATRIX TABLE 5 : TIMELINES AND DELIVERABLES OF THE PROJECT TABLE 6: IMPLEMENTATION SCHEDULE TABLE 7: PROJECT DELIVERABLES

8 38 44 54 56 57 61

List of Figures FIGURE 1: SOLUTION ARCHITECTURE FIGURE 2: NETWORK DIAGRAM

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List of Abbreviations AMC ASI FRS HLD IA IEEE ISO LLD NISG NOC PKI PMU RFP SLA SPOC SRS ETS POS

Annual Maintenance Contract Archaeological Survey of India Functional Requirement Specifications High Level Design Implementation Agency Institute of Electrical and Electronics Engineers International Standards Organization Low Level Design National Institute for Smart Government No Objection Certificate Public Key Infrastructure Project Management Unit Request for Proposal Service Level Agreement Single Point of Contact Software Requirement Specifications E Ticketing Solution Point of Sale

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About this Request for Proposal This document constitutes the Request for Proposal (RFP) for selection of Implementation Agency (IA) by Archaeological Survey of India (ASI). This RFP has been prepared to invite bidders to submit their proposals to implement and maintain e Ticketing system for ASI s protected Monuments. Information used for the preparation of this RFP has been made available from relevant and published sources of information. Nonetheless, bidders are required to make informed evaluation and decision based on their judgment. This RFP document contains the entire information that constitutes the requirement as proposed by ASI in order for qualified bidders to submit their proposals. Any queries or clarifications must be submitted in the prescribed format and will be addressed to all bidders simultaneously. This RFP comprises the following documents: a) Volume-I : Functional, Technical and Operational Requirements b) Volume-II : Commercial and Bidding Terms c) Volume-III : Contractual and Legal Conditions

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Disclaimer This Request for Proposal (RFP) for Selection of Implementation Agency is issued by Archeological Survey of India under the Ministry of Culture, Government of India. Whilst the information in this RFP has been prepared in good faith, it is not and does not purport to be comprehensive or to have been independently verified. Neither ASI, nor any of its officers or employees, nor any of their advisers nor consultants accept any liability or responsibility for the accuracy, reasonableness or completeness of the information contained in the RFP, or for any errors, omissions or misstatements, negligent or otherwise, relating to the proposed ASI e- Ticketing Project, or makes any representation or warranty, express or implied, with respect to the information contained in this RFP or on which this RFP is based or with respect to any written or oral information made or to be made available to any of the recipients or their professional advisers and, so far as permitted by law and except in the case of fraudulent misrepresentation by the party concerned, and liability therefore is hereby expressly disclaimed. The information contained in this RFP is selective and is subject to updating, expansion, revision and amendment at the sole discretion of ASI. It does not, and does not purport to, contain all the information that a recipient may require for the purposes for making a decision for participation in this process. Each Party must conduct its own analysis of the information contained in this RFP, to correct any inaccuracies therein and is advised to carry out its own investigation into the proposed e –Ticketing Project, the regulatory regime which applies thereto and by and all matters pertinent to this Project and to seek its own professional advice on the legal, financial and regulatory consequences of entering into any agreement or arrangement relating to this Project. ASI shall not be responsible for any direct or indirect loss or damage arising out of or for use of any content of the RFP in any manner whatsoever. This RFP includes certain statements, projections, targets and forecasts with respect to the Project. Such statements, projections, targets and forecasts reflect various assumptions made by the management, officers, employees, consultants, and experts of ASI, which (the assumptions and the base information on which they are made) may or may not prove to be correct. No representation or warranty is given as to the reasonableness of forecasts or the assumptions on which they may be based and nothing in this RFP is, or should be relied on as, a promise, representation or warranty. ASI shall be the sole and final authority with respect to qualifying a bidder through this RFP. The decision of ASI in selecting the Implementation Agency who qualifies through this RFP shall be final and ASI reserves the right to reject any or all the bids without assigning any reason thereof. ASI further reserves the right to negotiate with the selected agency to Archeological Survey of India, Ministry of Culture

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enhance the value through this project and to create a more amicable environment for the smooth execution of the project. ASI may terminate the RFP process at any time without assigning any reason and upon such termination ASI shall not be responsible for any direct or indirect loss or damage arising out of such a termination.

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Contact Persons National institute of Smart Government (NISG) has been appointed as the Advisor to assist ASI in the preparation of this RFP, and the review of proposals received, and the selection of the eligible IA. All communication with regard to this RFP must be directed solely to the person and the address mentioned below. Any communication with a person other than the one mentioned below, would not be entertained and could result in the Application being considered as non-responsive.

Contact Person Address for Communication and Submission of bid

Bid document availability

Archeological Survey of India, Ministry of Culture

Mr. Rajeev Sharma Senior Administrative Officer Archaeological Survey of India Janpath, New Delhi - 110011 Phone: +91-11-23018583 Fax: +91-11- 23018583 [email protected] Bid document can be downloaded from ASI website : www.asi.nic.in : www.nisg.org : www.eprocure.gov.in/cppp

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Important Dates Following are the key dates for bidding and selection process. Activity Release of RFP (Request for Proposal) Last date for submission of questions by bidders Pre-Bid Conference Response to bidder queries Last date for submission of Bids Pre- Qualification Bid opening Date for opening of Technical Bids for qualified bidders Date for Technical Presentations or Proof of Concept Date for opening of Commercial Bids for qualified bidders Award of Contract

Date April 26, 2013 May 03, 2013 May 07, 2013 May 13, 2013 May 23, 2013 May 24, 2013 To Be Announced To be Announced To be Announced To be Announced

Table 1: Important Dates

Address for communication, collection and submission of bid forms are as given below:Contact Details Contact Person Address for Communication and Submission of bid

Bid document availability

Archeological Survey of India, Ministry of Culture

Mr. Rajeev Sharma Senior Administrative Officer Archaeological Survey of India Janpath, New Delhi - 110011 Phone: +91-11-23018583 Fax: +91-11- 23018583 [email protected] Bid document can be downloaded from ASI website : www.asi.nic.in : www.nisg.org : www.eprocure.gov.in/cppp

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1. Introduction & background The Archaeological Survey of India (ASI), is a well-established organization for archaeological research under the Ministry of Culture, and plays a significant role in protecting the cultural heritage of the Country. Conservation of ancient monuments, archaeological sites and excavations remains of national importance and are the prime concerns of ASI. Esta lished i 8 , o e the ea s, A“I s s ope has e pa ded to a la ge u e of fields such as preservation, conservation, architectural studies, epigraphy, horticultural and environmental up-gradation and underwater archaeology. ASI regulates all archaeological activities in the country as per the provisions of the Ancient Monuments and Archaeological Sites and Remains Act, 1958. ASI also regulates Antiquities and Art Treasure Act, 1972. At present, ASI protects 3,678 monuments including 21 World Heritage Cultural Properties besides, and also maintains 44 museums around the country. ASI now wishes to commission an integrated IT enabled e ticketing system across all protected Monuments under ASI in order to ensure transparent, easy, efficient operations of Ticketing and also enhance visitor experience. In this context, ASI has engaged National Institute for Smart Government (NISG) for consulting services, which include a detailed study of existing ASI operations and to propose feasible solutions that can be adopted by ASI in the near future. As part of the tender process, ASI is releasing this RFP to receive responses from eligible bidders, to evaluate the bids and select the most appropriate Implementing Agency (IA).

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About Archeological Survey of India ASI is divided into 24 Circles and 1 mini Circle (refer to Annexure for the Circle Details) for the maintenance of ancient monuments, archaeological sites which remains of national importance. ASI carries out elaborate surveys of antiquarian remains in the country and protects monuments and sites. ASI has a large work force comprising of trained archaeologists, conservators, epigraphist, architects and scientists for conducting archaeological research projects through its Circles, Museums, Excavation Branches, Prehistory Branch, Epigraphy Branches, Science Branch, Horticulture Branch, Building Survey Project, Temple Survey Projects and Underwater Archaeology Wing. The Circles carry out archaeological fieldwork, research activities and implement various activities which include: 



 



  





Extensive survey of antiquarian remains in villages of India. Exploration of archaeological sites and documentation of sculptures. Excavation of archaeological sites. Conservation and day-to-day maintenance of protected monuments. Providing basic facilities at the monuments for tourists. Issuing of NOC for any sort of construction, additions and alterations to existing structures or new constructions within regulated area of the protected monuments. Issuing permission for filming, photography and cultural programs at the protected monuments. Organizing public awareness programs on various occasions like Word Heritage Day, World Heritage Week, Museum Day and other important occasions. Registration of antiquities and issuing non-antiquity certificates. Interaction with various universities and research institutions. The Archaeological Survey of India (ASI), under the Ministry of Culture, is the premier organization for the archaeological researches and protection of the cultural heritage of the nation. Maintenance of ancient monuments, archaeological sites and remains of national importance is the prime concern of the ASI. Besides, it regulates all archaeological activities in the country as per the provisions of the Ancient Monuments and Archaeological Sites and Remains Act, 1958. It also regulates Antiquities and Art Treasure Act, 1972.

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1. About Monuments The Ancient Monuments and Archaeological Sites and Remains Act, 1958 defines an A ie t Mo u e t as follows:Ancient Monument means any structure, erection or monument, or any tumulus or place of interment, or any cave, rock-sculpture, inscription or monolith which is of historical, archaeological or artistic interest and which has been in existence for not less than 100 years and includes -

Remains of an ancient monument,

-

Site of an ancient monument,

-

Such portion of land adjoining the site of an ancient monument as may be required for fencing or covering in or otherwise preserving such monument,

-

The means of access to, and convenient inspection of, an ancient monument; There are at present more than 3650 ancient monuments and archaeological sites and remains of national importance. These monuments belong to different periods, ranging from the prehistoric period to the colonial period and are located in different geographical settings. They include temples, mosques, tombs, churches, cemeteries, forts, palaces, stepwells, rock-cut caves, and secular architecture as well as ancient mounds and sites which represent the remains of ancient habitation. These monuments and sites are maintained and preserved through various Circles of the ASI spread all over the country. The Circles look after the research on these monuments and conservation activities, while the Science Branch with its headquarters at Dehradun carries out chemical preservation and the Horticulture Branch with its headquarters at Agra is entrusted with the laying out gardens and environmental development. Currently there are 116 ticketed monuments that exist in the 24 Circles. Based on available information for the year 2011, approximately over 40 million visitors have visited these monuments. The visitor history for these monuments is provided in Annexures (More details can be seen on ASI website, www.asi.nic.in)

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2. e-Ticketing Project 2.1 Project Vision ASI proposes e-Ticketing initiative to harness the power of ICT Platform for its vision ”To ensure transparent, easy, efficient ticketing system using ICT to facilitate world class Visitor experience” In order to streamline its processes and increase efficiency and effectiveness of services, ASI has undertaken a comprehensive exercise to implement ICT based e-Ticketing system across ticketed monuments across India. The ICT based system is also aimed to bring in transparency and sustainability of the processes. 2.2 Project Overview ASI intends to establish a state of the art e ticketing solution which envisions the capability of the solution to sell and book tickets online and at the Point of Sale (POS) counters for the ticketed monuments using a centralized solution. The system should be hosted on a robust server which is capable of dealing on real time basis. The system should be able to generate tickets and validate the entry to the monuments. 2.3 Project Objectives The key objectives of the e-Ticketing initiative are: a. Provide procurement of tickets through a web based centralized e ticketing solution with online payment facility b. P o ide p o u e e t of ti kets at the Poi t of “ale at o u e ts th ough a centralized e ticketing solution c. To increase the efficiency and improve monitoring and administration of ticketing d. To increase transparency and accountability to the ticketing system e. To improve visitor experience through issuance and validation of tickets electronically.

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3. Overview of Current State of Ticketing at the Monuments The section below detail the current state assessment of the processes being followed: ASI currently has multiple means of issuing tickets for monuments, most of which are Point of Sale based systems. Ticket issuance currently has the following typical characteristics:           



Tickets are typically printed centrally at India Security Press, Nasik, and issued to each circle based on indents received at the Headquarters. At each monument, the ticket issuing counters are usually separate from the ticket checking locations. Many monuments have multiple ticketing counters and multiple ticket checking entrances. A visitor could purchase a ticket from one counter and decide to enter from any of the ticket checking entrances, and vice versa. Tickets could be issued by multiple ticket issuers for the same monument, each of which could be a valid ticket format. Group bookings are possible, whereby a visitor could be issued multiple tickets for the same monument, each ticket being used for a separate visitor. A purchaser of ticket may therefore not necessarily be the end user of the ticket. Some tickets are available which provide a visitor access to multiple monuments on the same ticket. Usually, the ticket checking staff either collect the ticket altogether, or tear and retain a counterfoil with the stub being returned to the visitor. No mechanism exists to identify a ticket with a ticket holder either at the issuing point or at the checking point. The ticket issuers as well as the ticket checkers are typically Multi Task Support (MTS) staff members of ASI who are expected to perform this function in addition to their other routine functions. In many cases, this is not their primary job. There are no fool-proof mechanisms to ensure that only ticket holders enter a monument site. Likewise, there is no tracking mechanism to see whether every issued ticket is used at a monument site. The reconciliation of payments for tickets to issuance of tickets is currently manual. In many instances, registers are maintained to tally the amounts. Payments are not recorded in a system, and all deposits are made manually at the end of the day, at the local branch of the bank. In some cases, receipts are split between ASI and the local civic body with separate su issio s to ea h pa ties a ks.

3.1 Key problems being faced by different stakeholders It may not be out of place to mention here that the stakeholders who affect ticketing system in one way or the other face a lot of problems while delivering /receiving services. The key Archeological Survey of India, Ministry of Culture

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problems faced by ASI and different stakeholder groups are summarized in the following paragraphs. ASI

   

No standard mechanism queue management at ticket counters and entry gates. Insufficiency of staff in manual ticketing process and deposit of funds in government account. Lack of effort to attend to complaints and grievances. Loss of revenue due to malpractices

Citizens/Tourists  Only single channel for providing the service, thus leading to Citizens standing in long queues.  No priority ticketing for the elderly, women with small children and differentlyabled. Delay in closure of complaints and grievance redressal.  Possibility of overcharging of visitor fee from the tourists visiting the monuments

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4. Project Requirements 4.1 Statement of Work a. Study, design, customization, testing and deployment of a web-based e-ticketing system, integrated with payment gateway, to enable visitors to pre-book tickets on internet at their convenience. b. Supply, installation, configuration, customization, integration, testing and commissioning of Point-of-Sale (POS) application at ticketed monuments that shall have a common back-end platform that integrates with a common solution. c. Procurement, installation, configuration and commissioning of client side IT and non-IT infrastructure d. Deployment of server side application including IT and non-IT infrastructure at the DCDR that is either owned by the IA or through a third party arrangement by IA. e. Facilitate ASI in provisioning, configuration and commissioning of network links to all the identified monument sites of ASI that enables connectivity to the Data Center and Disaster Recovery Center f. Supply of manpower services to manage and operate the ticketing system at ticket issuing counters and entry gates g. Operation and Maintenance of the entire e- Ticketing System including Application, IT & Non-IT infrastructure for a period of five years from the date of final Go-Live h. Documentation of the e- Ticketing Project

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4.2 Detailed Description of Requirements and Features 4.2.1 Study, design, customization , testing and deployment of a web-based e-ticketing system, integrated with payment gateway, to enable visitors to pre-book tickets on internet at their convenience 4.2.1.1 Detailed Functional Requirements, System Requirements Study and System Design: a. The Implementation Agency (IA) shall prepare an Integrated Project Plan for the entire project that covers detailed tasks which are intended to be performed, as part of the project. b. The roles and responsibilities for the project team along with support arrangements that are expected from ASI need to be jointly arrived at and have to be signed off between the IA and ASI. c. The IA needs to prepare and submit an Inception Report, which will serve as the foundation document for all activities related to the project. Additionally, the Inception Report must cover the risks the IA anticipates and the plans they propose towards mitigating those risks. d. The acceptance of the Inception Report by ASI is necessary before proceeding to the next stage of the project. 4.2.1.2 Requirement Gathering and Analysis a. A high-level analysis of processes has already been done and functional requirements have been identified. The Functional Requirements as envisaged for this project is referred in Section 5 of this RFP. b. The IA needs to go through the document, and may consult with ASI wherever necessary to obtain more details on the requirements of the project and have to get a sign-off separately for the Functional Requirements. The IA shall conduct a detailed Functional Requirements gathering and prepare a Functional Requirement Specification (FRS) document. c. The IA shall conduct a comprehensive discussion with ASI (or its representatives) and subsequent analysis to ensure that each of the requirements captured in the FRS document is covered in the requirements analysis and are later captured in the eTicketing system. d. A ti ities o du ted as pa t of this task ill esult i the p oje t deli e a le eTicketing Functional Requirements specifications (FRS) & Software Requirement “pe ifi atio s “‘“ do u e t, hi h shall detail the e ui e e ts of the o plete solution up to the last possible detail. `

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4.2.1.3 System Design a. Having conducted a comprehensive analysis of the requirements for the e-Ticketing system, the IA would need to prepare system architecture and design documents for the e-Ticketing project. b. The architecture document should give the complete architecture of the proposed eTicketing System. The documents including, but not limited to the following, shall be submitted for a sign-off. 1. Application Functional architecture 2. Format of all input screens including data entry requirements 3. Format of all reports that would be generated by e-Ticketing System 4. Access control mechanisms, data security and audit trails to ensure that databases are not tampered with or modified by unauthorized users c. Build a complete audit trail of all transactions (for e.g. add, update and delete) using transaction log reports, so that errors in data, intentional or otherwise, can be traced and reversed. Access Controls must be provided to ensure that the databases are not tampered with or modified by the system operators. Implement data security to allow for changes in technology and business needs. Based on the requirements analysis conducted above, the IA must develop a comprehensive solution for eTicketing system. d. Design and Implementation of the System Architecture: The Implementation Agency shall be entirely responsible for the architecture of the system implemented to satisfy all features, functions, performance and security as described in this document including sizing of the required hardware. System architecture description provided in this document is for reference only. The IA should ensure all possible and required improvements. e. The e-Ticketing system should be able to support all latest version of common browsers like Internet explorer, Mozilla, Chrome, Firefox, Safari etc. f. The IA shall o side use s i puts he the a e fi alizi g all desig o po e ts including user interfaces, mode of data entry, storage and retrieval, outputs reports, queries and the application design as a whole. g. The IA shall prepare the Solution Architecture, Hardware Deployment Architecture, Network Design, Security Architecture etc. for the e-Ticketing system. h. The IA shall provide plans for User Acceptance Tests (UAT) and System Integration Tests (SIT) including Performance Tests (PT) to ASI and/or its designated Third Party

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Audit Agency (TPAA) and make the necessary changes to the e-Ticketing system to optimize performance. i.

4.2.1.4

The IA would be responsible for making sure that all the above considerations are adequately met. The IA shall deliver an architecture document covering the above aspects. The IA shall deploy a dedicated team experienced in customization, testing and deployment of proposed e-Ticketing system portal.

a. The IA shall ensure that the proposed e-ticketing portal provides adequate interfacing mechanisms (both at the application and data level) with a view to integrate with payment gateway systems. Such interfaces shall follow industry sta da ds su h as Appli atio P og a i g I te fa e API s a d e se i es. b. The IA shall supply the application, database and related software, integration tools, along with the source code of customized function and requisite perpetual licenses for other software and tools. c. The IA shall create all necessary master files for the e-ticketing system. d. The IA shall design the hardware configuration in line with contemporary principles and ensure that it comprises various servers including database, application, web servers etc. 4.2.2 Supply, installation, configuration, customization, integration, testing and commissioning of Point-of-Sale (POS) application at ticketed monuments that shall have a common back-end platform that integrates with a common solution a.

Once the Solution Design Document (SDD) is completed and signed-off by the designated team of ASI, the IA shall procure and customize the POS application to implement the functional and design requirements as defined in the initiation phase.

b.

The IA should deploy a dedicated team experienced in customization, deployment of POS application as per the functional and technical requirements specified in the RFP.

c.

Configuring the POS application according to localization and specific requirements, development of interfaces where necessary.

d.

Provision of a desktop based and handheld based ticket issuance and verification application deployed at the monument sites. At every stage of the Customization/Configuration process, the different components of the e-ticketing system must get thoroughly tested to make it bug-free.

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4.2.3 Procurement, installation, configuration and commissioning of client side IT and non-IT infrastructure a. The IA shall draw out and provision the detailed specifications/requirements for the infrastructure that needs to be used for hosting the e-ticketing system including but not limited to servers, desktops, network equipment, application software, system software and any other software. b. The IA must procure, install and successfully commission the suggested hardware (as mentioned in the Client Side BOM covered under Section 7 of this volume) at all specified monument locations in such a way that the implementation plan does not suffer. c. The IA must install , configure and deploy the application on both POS hardware and handheld device d. Upon successful commissioning of all hardware and installing the software (both application software and system software), IA shall obtain a successful completion certificate from ASI. e. The IA must also procure and successfully install all the system software such as operating systems and any other software for using the e-ticketing system. 

IA is expected to prepare all project locations sites for setting up the necessary client site infrastructure. This will include but not limited to Provisioning Local area network (LAN cables, LAN ports, etc.) however civil works is excluded from the provisions, which shall be executed by ASI

f. Supply of hardware, software, networking equipment, UPS to the location as per the requirements g. Physical Installation of Desktops, handheld device, ticket printer(s), Switch Connecting peripherals, devices, Plugging in etc. h. Operating System Installation and Configuration i.

Installation of Antivirus and other support software if any

j.

Configuring the security at the desktops and switches

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Test the accessibility and functionality of e-ticketing application from the desktops and handheld device

m. Any other equipment that may be required and is proposed by IA in its proposal n. Ensuring all the systems required are supplied, installed, configured, tested and commissioned for declaring the site to be operational o. All hardware procured, shall be branded and reputed p. It must be noted that all system hardware and software shall be owned by ASI after delivery by IA. 4.2.4 Deployment of server side application including IT and non-IT infrastructure at the DC-DR that is either owned by the IA or through a third party arrangement a. IA shall provide the facilities and services of a fully equipped Data Center (DC) and Disaster Recovery Center (DRC) meeting the specifications provided in Section 7.1 of this RFP volume I. The IA shall follow the best practices of Tier-3 and above norms of TIA 942 guidelines for the purpose. The IA shall provide such services from its own Data Center and Disaster Recovery Center or shall make arrangements for the same through tie-up with a third party. b. The IA shall consult ASI and/or its designated representatives before finalizing the sites for DC and DRC, with the proviso that the DC must be located in the National Capital Region (NCR) area. The IA shall ensure that adequate staff is available to operate and manage the DC and DRC at desired levels. c. ASI would provide the Quality of Service indicators and other performance parameters adequately in advance for the IA to study and make out detailed specifications for the same. The Specifications must be futuristic with at least a five year horizon to start with and recommended servers should be able to accommodate any scaling up requirements necessitated in future. d. Based on the recommendations, IA must procure, install and successfully commission the servers in such a way that the implementation plan does not suffer

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4.2.5 Facilitate ASI in Provisioning, configuration and commissioning of network links to the identified monument sites of ASI that enables connectivity to the Data Center and Disaster Recovery Center a. IA shall provision and commission two Network Connectivity links to all the specified monuments through Broadband connections of 2 Mbps each. The links provisioned have to be from two different service providers that enable connectivity to the Data Center and Disaster Recovery Center. b. The IA shall provision for internet gateway bandwidth at Data Center and Disaster Recovery Center for users who opt for internet ticket purchase, connecting to the eticketing system through dial-up/broadband to connect to the portal. For this purpose the IA shall arrange for a minimum of 10 Mbps bandwidth. c. IA shall also provision and commission 2 Mbps leased line replication links for connectivity between Data Center and Disaster Recovery Center from 2 different ISPs 4.2.6 Supply of manpower services to manage and operate the ticketing system at ticket issuing counters and entry gates a. The IA shall supply manpower service provisioning for all the specified monuments for Point of Sale counters and ticket verification staff at entry gates as per the manpower requirement details. ( Refer to Annexure-3) The IA shall also maintain adequate no. of personnel at any given point of time for smooth implementation of operations throughout the project tenure. b. The IA shall also provide for an Operations Manager at World Heritage monument sites and Category A 4.2.7 Operation and Maintenance of the entire e- Ticketing System including Application, IT & Non-IT infrastructure for a period of five years from the date of final Go-Live a. On successful completion of the implementation, the IA must extend Post Implementation Support (including warranty and AMC) till the end of contractual period which is 5 years from the agreed date of the project. b. The IA needs to provide the operational and maintenance support for the systems that are implemented and being used before Go-Live. The other details of operational support are provided in Section 8 of this RFP. c. The IA must provide centralized Technical Support for a period of 5 years from date of Fi al Go Li e During the operational and maintenance support, the IA should: Archeological Survey of India, Ministry of Culture

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Ensure that all necessary measures are taken for the smooth operation of the eticketing system

ii.

Ensure that qualified persons from ASI support team are duly prepared and groomed in a progressive manner so as to operate the system on their own, with a view to eventually takeover operations at the end of contractual term

iii.

Ensure that all necessary know-how is transferred to ASI support team in an effective manner to facilitate a smooth transition. Performance metrics for the transition will need to be agreed between the IA and ASI.

iv.

Supply the consumables and any other goods or articles required from time to time for continued functional operations of e Ticketing system and at Monument sites : Consumables will include but not limited to a. Thermal Paper rolls b. Preprinted computer stationary c. Batteries for UPS

4.2.8 Documentation of the e-Ticketing Project The IA must ensure that complete documentation of e-Ticketing system is provided with comprehensive user manuals, and adhere to standard methodologies in software development as per ISO standard and/or CMM models. The following documents are the minimum requirements: 1. All Architecture documents, Design documents and, testing and deployment manuals etc. 2. Quality Assurance Plan (not methodology) stating the planned actions to ensure satisfactory delivery conforming to functional and technical requirements of eticketing project. 3. Test Plan containing information on the software test environment to be used for independent testing, the test cases to be performed, and the overall testing schedule. This includes, schedule, resources, tools, procedures, environment definition, test cases, and software test results. 4. Operations Manual providing instructions for installing the application, troubleshooting, interpreting message logs, and FAQs (Frequently Asked Questions). 5. User Manual (online or downloadable content) providing detailed instructions in the form of a narrative on how to use the software. In addition, it shall describe how to access, submit inputs to, and interpret outputs from the application. 6. A data dictionary listing out all the data elements shall be prepared 7. Operations Manual and FAQ s fo use s ooki g ti kets o li e th ough the po tal .

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5. Functional Requirements - E-ticketing System The proposed e-ticketing system will meet the requirements of online booking by visitors and providing them ease of convenience. The e-ticketing solution will also integrate with Point of Sale (PoS) solutions which will be integrated so as to create an instantaneous record of tickets issued, and ensuring monitoring of the visitor traffic. The key functionalities of an e-ticketing solution include: 5.1

Web based online ticket

The implementation Agency (IA) is expected to build a platform which will integrate with A“I s e isti g e site fo the i te et ti ket ooki g. The solutio should e a le the isito s to book tickets online. 5.1.1 Foreign Visitors 1. The system shall allow relevant data like name , nationality, passport no., email Id, no. of visitors, etc. to be captured for issuance of internet ticket 2. The system shall also allow data such as Date, No. of Monuments. For example the system shall allow to book for multiple monuments 3. The system will allow ticket booking for multiple monuments within one circle only at a time 4. The system should also capture details of differently abled visitor requirements for instance , wheelchair services where available 5. The system should send email alerts regarding booking details 6. The printed internet ticket will have all data captured during the time of booking 7. The system should send email alerts to visitors who have booked earlier on special exigencies such as bandh, security threats, VIP visits etc. 8. The system should allow the visitor to take a print out of the ticket at the time of booking or enable printing of ticket at users convenience. 9. The system should allow currency converter 10. The ticket should support verification / authentication feature i.e. barcode 11. The system should allow integration with payment gateways 12. The system should also allow integration with other service providers to provide value added services 13. The interface should provide web helpdesk for any visitor queries, grievances etc. The system will not allow ticket booking where the monuments have been closed temporarily due to reasons such as preservation, security etc. where applicable 14. The system will allow configuration of ticket validity period

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5.1.2 Indian Visitors 1. The system shall allow relevant data like name , email Id, no. of visitors, etc. to be captured for issuance of internet ticket 2. The system shall also allow data such as Date, No. of Monuments. For example the system shall allow to book for multiple monuments 3. The system will allow ticket booking for multiple monuments within one circle only at a time 4. The system should also capture details of differently abled visitor requirements for instance, wheelchair services where available 5. The system should send an email / SMS alerts regarding booking details 6. The printed internet ticket will have all data captured during the time of booking 7. The system should send email / SMS alerts to visitors who have booked earlier on special exigencies such as bandh, security threats, VIP visitors, etc. 8. The system should allow the visitor to take print out of the ticket at the time of booking or enable printing of ticket at users convenience. 9. The ticket should support verification / authentication feature i.e. barcode 10. The system should allow integration with payment gateways 11. The system should also allow integration with other service providers to provide value added services 12. The interface should provide web helpdesk for any visitor queries, grievances etc. 13. All screens and templates of the system should be in English and support Devanagari script where required.. 14. The system will not allow ticket booking where the monuments have been closed temporarily due to reasons such as preservation, security etc. where applicable 15. The system will allow configuration of ticket validity period 16. All special cases such as school historical visits etc. will be issued Authorization / Entry pass however with data captured such as date, time, monument, no. of children, etc. ( Upto 15 years only) and the system will reconcile the numbers in the central database 17. All special cases such as school historical visits etc. will be issued tickets with data captured such as date, time, monument, no. of children, etc. ( above 15 years) with total value of ticket printed on the entry ticket and the system to reconcile the numbers in the central database 18. Special cases such as freedom fighters etc. will also be issued Authorization / Entry pass with data captured such as date, time, monument, no. of visitors etc. and the system will reconcile the numbers in the central database 19. “pe ial ases su h as VIP s a d su h dig ita ies ill also e issued Authorization / Entry pass with data captured such as date, time, monument, no. of visitors etc. and the system will reconcile the numbers and the details in the central database

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20. The System should generate an entry pass / authorization letter for School Groups, VIP a d VVIP s etc. 5.2

Tickets Sale at the counter / Point Of Sale (for Walk In Visitors)

1. Tickets issued over the counter/POS at the monuments will be issued through a central database which is integrated with the internet ticketing system(I –Ticket) 2. The system should be able to automatically sync with the central system with regular updates 3. The system should be able to generate tickets in an offline mode 4. The system should enable ticket issuance by either a PC or a hand held device 5.2.1 Foreign Visitors 1. 2. 3. 4.

The system should enable issuance of e ticket over the counter Provision for payment through cash in Indian currency only Provision to pay using Credit cards / Debit cards Counter ticket issued will have data captured such as time, date, monument, issued by, during the time of booking 5. The system should allow validation and authentication of tickets at the ticket checking counters at monument/sites 6. The ticket issued over the counter should support verification / authentication feature through barcode

5.2.2 Indian Visitors 1. 2. 3. 4.

The system should enable issuance of e-ticket over the counter The system will keep provision for cash payment only The system will capture date, time, monument, issued by and no. of visitors The over the counter ticket issued will have data captured such as time, date, monument, issued by, no. of visitors (no. of adults and no. of children), type of visitors during the time of booking 5. The system should allow validation and authentication of tickets at the ticket checking counters at monument sites 6. The ticket issued over the counter should support verification / authentication feature for i.e. barcode

5.2.3 Validation / Authentication 1. All tickets issued whether through internet or through the POS will have to be validated and authenticated by the system ( For Example- Barcode) 2. All visitor tickets that are authenticated by the system shall secure access to the monument.

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3. The system should be capable to carry out a real time validation with the central/ local system. 4. The system should be capable of invalidating the ticket once it has been authenticated at the entry gates 5. The ticketing checking staff shall have to verify the ticket and the system shall validate the entry Group Booking – Online 1. 2. 3. 4.

The system should be able to allow group bookings over the web The system should allow upto 25 persons in one single purchase The system should capture all information about the buyer The system should generate barcode for 25 tickets for verification

Group booking – POS 1. The system should be able to allow group bookings over the POS 2. The system should allow upto 10 persons in one single purchase 3. The system should generate barcode for 10 tickets for verification

5.3

General

1. The system should generate MIS reports including ticket use and usage status, revenues, non-issue, or incomplete transactions, etc. 2. The system should have ticketing performance management dashboard for ASI Headquarter to monitor 3. The IA should provide a helpdesk interface integrated with the e-ticketing solution to handle queries. 4. To meet the requirements, the IA should provide an e-ticketing solution customized to meet the convenience of foreigners and Indian tourists. 5. The e-ticketing solution should be built on scalable hardware and available solutions so that scalability can be achieved, in terms of the volume of users and services it can support concurrently, therefore it must have capabilities to operate with an estimated daily peak load of up to 300,000 purchases per day. The web-ticketing solutions must be able to authenticate whether the purchaser is Indian or foreign and should issue tickets accordingly.

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Non-functional requirements:

1. The solution should be able to dispense tickets even without internet connectivity, with a feature to store information locally and upload to the centralized database on availability of internet connection. 2. The PoS component of the solution should consist of a manned counter, where tickets are issued by an issuer based on information provided verbally by the purchaser. 3. Adequate authentication methods must be built in to prevent revenue leakages. At the PoS, tickets would be printed and issued by the ticket issuer. 4. Power and internet connectivity: The PoS solutions would have adequate provision for back-up power to enable uninterrupted functioning for sunrise to sunset in a day. 5. The IA has to manage end to end ticketing operations (which includes, online ticketing, payment gateway, ticket issuance at POS, ticket validation, reconciliation of collections etc.) 6. Each of these solutions should have a common back-end and integrate with a common solution. Further, the ticket available for verification at the Monument gates should have a common and easily recognizable format. 7. There will be a separate checking queue for Internet ticket holders and a separate queue for POS ticket holders to validate the tickets of visitors

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6. Technical Architecture & Requirements The IA shall deploy/ implement the e-Ticketing system with all the necessary functional, technical, operational and other supporting requirements. 6.1 Technical Requirements The e-ticketing solution will provide for the following technical requirements: i. ii. iii. iv.

v. vi.

vii. viii. ix. x.

Browser support on multiple browsers for online users. An interactive and easy to use GUI interface for the operators and online users. An integrated interface for the Technical Support For PoS locations, the solution should support low bandwidth. In certain cases, there might not be any connectivity available always, hence the proposed solution should have ability to also work offline and synch data as and when connectivity becomes available. For PoS locations, the solution should also support batch processing and uploads, as a contingency arrangement. Secure electronic payment gateways integrated with the e-ticketing solution, which are enabled for most commonly used electronic payment options, including direct payment through Net banking, credit and debit cards The system should support open standards The interface should provide self-learning kits, FAQ s use guides et . to use the system The interface should provide web helpdesk for any visitor queries, grievances etc. The IA should provide technical support for any technical glitches

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Indicative E-Ticketing Solution Architecture Internet

Offline

Online

Online Portal

Ticket Printer

Business Rules for UI Rendering

UI Framework

Mobile Interface

POS User Interface

Admin Portal

Ticket Issuer

SMS

Payment Gateway

Integration Gateway

POS Interface

Integration Gateway

Email

Logging Framework, Standads, Security

Ticketing Framework

Business Rules

Database Framework

Printer

Agent Interface

Data Synchronizer

DB Node1 Reports

Configuration

Holiday Management

Logging, Auditing, Standards Monitoring Management, MIS Reports Security, Authentication, Authorization etc.

POS

Application Layer (Web + logic)

Internet

DB Node2

Database Layer

Data Synchronizer Barcode

Online

Offline

Ticket Validation Component

Business Rules

Admin

Handheld Device User

Online User

Local Database Interface

Barcode Reader

Ticket Verification Interface

Integration Gateway

Local DB Ticket Verifier

Logging, Auditing, Standards

Ticket Validation

Figure 1: Indicative Solution Architecture

The description (text, pictures, figures, and diagrams) of requirements given in the RFP is for providing as detailed an understanding as may be required for bidders to prepare their proposals and should not be construed as comprehensive. The requirements will have to be detailed further during SRS in order to design the system. Channels Access Channels define the interface between an application and its users, whether it is a browser, mail or any other medium. The e-ticketing application should be designed to book tickets using various channels such as Point of Sale, Hand held Device and through online portal. The user interface layer shall correspond to the different interface channels required for Archeological Survey of India, Ministry of Culture

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different roles such as Admin interface, mobile user interface, POS interface and ticket verifier agent interface.

User Administration The application administrator should be able to add new users, groups, etc. into the system. Assignment of roles to these users and group shall be done in this module. Various roles that shall be configured and supported in the application are Super Administrator, Administrator, ASI Manager, Ticket issuer, Ticket verifier, online user and mobile user. Adding new roles should not impact the current roles and their behavior. However the user management and role-rights assignment should be exposed only to super administrator profile user. Authentication and Authorization Security is the critical component of the solution architecture which shall be implemented through Single User ID along with role based access control for e-ticketing system modules. Security layer components should adhere to the standards for the security management as prescribed in this volume of the RFP.The Application users shall be authenticated using the security module that is designed to support Lightweight Directory Access Protocol (LDAP) or Database for identity storage and authentication. The system shall support Role Based Access Control (RBAC) at Web Application level and user interface level. Presentation Layer The communication between e-ticketing framework and the actors that communicate with e-ticketing system is performed via Web Services. The presentation layer components extract the data from the services and presents to the user in a personalized format. When a user places any service request, these service interfaces invoke the respective applications and data returned by the application and presented to the user in a readable format. Integration Gateway The IA shall use A“I s e isti g gate a se i es to the e te t possi le to i teg ate se i es such as Email to send out alerts and notifications to the visitors utilizing online ticket booking services. The online users will receive an e-mail notification with the booking number after successful booking. Therefore the administrator user should be able to notify users if there is any unplanned activity which forces the monument to be closed for any particular day. IA will have to develop the required interfaces for user and business layer to get integrated to SMS and Payment. Payment gateway integration should be simple and flexible. Changing the payment gateway vendo s should t i pa t the appli atio . The pa e t gate a interface shall be accessed through a secure communication HTTPS protocol. IA shall procure, install and implement the SSL Web Server certificates for online security. Archeological Survey of India, Ministry of Culture

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Interfacing Requirements: The e-ticketing solution should interface with the multiple payment gateways authorized by ASI. The solution shall support card payments using all the popular debit and credit cards (Visa, Master Card etc.) and Net Banking. The solution must also have interface with electronic card reading solutions such as barcodes. The IA shall also develop interfaces for the seamless working of e-ticketing application with various devices used for ticket printing and verifying operations. Business Services Layer This layer basically consists of actual modules of the system in the e-enabled scenario. Conceptually, the system can be conceived as a synthesis of inter-linked modules for the A“I s e-ticketing business area. System shall also enable authorized users to define business rules. The ETS modules shall comprise of: 1. Administration module for user creation, granting role rights to the authorized users of the ETS system functions, password management etc. 2. Electronic Ticketing System (ETS) Front Office Portal user module for ticketing services to foreigner/ Indian visitors, travel agents, school bookings, government functionaries. 3. Point of Sale (POS) desktop user module: This module shall be used by both ticket issuers and ticket verifier for their respective functions Reports module: This module shall provide host of reports and MIS regarding the ticketing functions whether online ticketing or point of sale. This shall be used by the authorized users of the organization. Data Synchronizer: The Ticket Generation and Printing at Point of Sale should be done online only. In case of no connectivity, the booking office should be able to issue offline tickets with a barcode. The tickets printed in exception cases shall be stored in a local database that shall be later synchronized with the centralized database. The validation application should also have access to these exception ticket numbers that are generated locally for the monument. Therefore every inbound and outbound synch should be supported at Validation Station. Logging, Auditing and Standards: System should have audit logging capability to record access activity of all the transactions. Policy and guidelines are the guiding principles for the overall e-Ticketing system architecture. Any component envisaged should strictly adhere

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to the policies and guidelines laid out by ASI. The e-ticketing system solution shall follow open standards and other technology standards. ( Add Policy document as Annexure) Management, Monitoring and MIS Reports IA will provide availability and performance reports for the equipment installed in the DC-DR along with system resources at the monument sites. The IA should ensure that necessary reports are generated and SLA requirements are met. The monitoring and management should not result in procurement of a high end solution with large number of servers. Various reports (Live and Historical) should be available to the authorized users of ASI management. MIS reporting requirements specific to ticket issuance and checking activities shall include providing graphical views for information such as: collections for each monument, statistical/trend view (rate of growth of transactions and predictive growth of transactions), historical view (collections till date). The following are indicative reporting requirements that the IA should take into account while designing an appropriate solution: i. ii. iii. iv. v. vi. vii. viii. ix. x. xi. xii. xiii.

Ticket type-wise Hourly/Daily/Weekly/Monthly transactions/collections by monument Day wise transaction & collection summary reports by monument Ticket type wise transaction & collection summary for the day reports by monument Counter-wise transaction, and collection report for the day at a monument Cash collections report to be submitted end of business each day, along with the handover of cash Distribution of load across all the counters for the day Transaction & Collection summary report for all ticketed monuments of ASI Service-wise Transaction & Collection summary report for all centres Centre wise payment-mode wise collection reports Arrival pattern of walk-in applicants over different hours of the day Graphical reports for providing a trend analysis of above statistics (as applicable) Validation Reports: Invalid Ticket Report, Duplicate Ticket Reports Revenue Reports: Hourly Report/ Monthly Report/ Revenue by Monument/ Revenue by Circle/ Revenue by Country Category/ Revenue by POS vs Online.

Monitoring i.

Apart from the SLA monitoring the IA, should provide the monitoring statistics of Application Server (Response Times, API Calls to ticket generation component, life cycle calls, server uptime statistics, system resource usage statistics etc.) using a standard Monitoring tool.

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ii.

iii.

Volume-I

IA on a pre-defined time interval should provide to ASI the monitoring statistics of Database Server (including but not limited to statistics on CPU, Memory, Database growth patterns) The following application specific reports should be available to the ASI management apart from other technical reports/ statistics: a. POS (Active, Inactive) Reports b. User Login Audit Reports c. Validation failure reports d. Monuments in which invalid tickets are found frequently.

Application architecture The E-Ticketing System (ETS) application shall comprise of a Centralized Database. The Application should be designed with open standards and extensible framework. i. ii.

iii. iv. v.

vi. vii. viii.

Ce t alized Data ase shall be hosted at the Data Centre and Disaster Recovery Center and accessed through the web interface. Each of these ETS applications will consist of Sub applications. For example POS application, Verifier application, Mobile application etc. that shall be locally installed at the POS terminals/ hand held devices. These applications shall essentially be a web-based application configured to store data centrally and also have capability to store and push data to central database in case of no connectivity. The POS application must be desktop based application. Should be built based on open system architecture Should be easily customizable to accommodate changes in laws, regulations, best practices and new technology Critical Data such as Transaction Logs, and Database data should be stored in SAN storage. IA shall design the architecture in such a way that the application should not fail because of data unavailability. Separate Report server should be designed and made accessible to authorized user groups Online Booking application should be deployed in a separate cluster. Since the availability is close to 100%, it requires separate instances. The IA shall also plan for an archival database. Last one year data should be available in the main database and the rest of the data should be moved to archival database. This should be done by using automated scripts. System should have internal transaction processing controls , including the capability in the event of system failure, to automatically: a. Roll Back incomplete transactions b. Restore the system to its last consistent state before the failure occurred

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c. Reapply all incomplete transactions previously submitted by the user d. Internal database consistency during all online and batch operations. e. System shall include an integrated relational, structured query language compliant database f. Should be capable of simultaneously processing online transactions and transactions submitted via system interface. Application-related Technical features  Application Solution must be web enabled with sufficient flexibility for customization ased o A“I s eeds  Solution must use standard relational database.  Language Support: All functionality must provide support for the English language. All the screens and templates should be in English. Where required, screen shall support Devnagri script. In addition application shall support Unicode formats for text editing, file name, data storage.  Dates: All functionality MUST properly display, calculate, and transmit date data, in 21st-Century date data (DDMMYYYY) format. Application and other standards This section details the various Information Technology (IT) related standards that are to be considered while developing the e-Ticketing system. The below mentioned components need to be taken care of while developing the technology components on e-Ticketing: Platform Flexibility i. Web-centric, multi-tier architecture shall be used ii. Open Standards and Interoperability shall be used iii. XML based standard shall be used wherever applicable iv. Compliance to SOA and Web-services Interoperability i. Usage of standard APIs ii. Service-oriented architecture (SOA) based iii. Support for multiple industry standard databases with ODBC, JDBC and Unicode compliance Usability Applications should comply with Guidelines for Indian Government Websites

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Scalability All the components of the DC-DR physical architecture must support scaling-up requirements in order to meet future growth and IA shall propose an optimum solution keeping in view the trends at present. The system must be able to handle a minimum load of 5 crore tickets (Please refer to Annexure) on a year to year basis. Therefore the IA is expected to plan and provide for horizontal scalability in such a manner that a new server can be added (or removed) dynamically, as and when required in future, without disturbing the normal functioning of production system. The vertical scalability in servers in terms of additional processors and RAM will have to be provided for handling future growth in transactions. IA shall plan the exact requirements for SAN storage keeping in view the ticket volume trends that needs to be stored IA shall make an independent assessment of the requirement and propose a SAN solution accordingly. Availability and Redundancy While designing the physical infrastructure setup at DC and DR IA shall plan and consider redundancy for all the active and critical server components. Redundancy is required to provide maximum uptime and ensure that no single point of failure (SPOF) exists and enough redundancy is built in the DC-DR setup. Manageability IA must plan for Ease of configuration, on-going health monitoring and failure detection are vital to the goals of scalability, availability, and security so as to match the growth of the environment. Security The bidder must provide an end-to-end security model that protects data and the infrastructure from malicious attacks, theft, natural disasters etc. For server security, the IA shall on an ongoing basis perform Vulnerability Assessment of the Server, perform server hardening and provide additional Layer of Security to applications by deploying these behind the Firewalls. Security Requirements and features The implementation agency will have to establish all the necessary procedures / infrastructure/ technology / personnel to ensure that the e-Ticketing system Security is not compromised.

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Broad Security requirements are: Security features should be compliant with the e-Governance Security Guidelines (e Gov Security Standards Framework). i.

ii. iii.

All systems should have integrated security features that are configurable by the system administrator to control access to the application, functional modules, transactions, and data. The applications should require the use of unique user IDs and passwords for authentication purposes. The application should allow for the following: a. The enforcement of password standards b. The establishment of a specified period for password expiration, and c. The prohibition of recent password reuse

iv. v. vi. vii. viii.

System administrator should be able to define functional access rights and data access rights by assigned user ID, functional role, and owner organization. The systems should permit the system administrator to assign multiple levels of rights to a single user. System administrator should be able to restrict access to sensitive data elements by named user, groups of users, or functional role. System should be auditable as per requirements from time to time. System should have audit logging capability to record access activity, including the following: a. All log-in/log-out attempts by user and workstation; b. User-submitted transactions; c. Initiated processes; d. System override events; and direct additions, changes, or deletions to application-maintained data

ix. x.

xi.

System should provide the ability to query the audit log by type of access, date and time stamp range, user ID, or terminal ID. All the information assets (information and information systems) should be classified and security should be defined according to criticality of the information asset. All the data / information contained within systems or in hard copies related to this project, are owned by ASI. No information should be made public either directly or indirectly nor allowed to be accessed by an unauthorized person. System audit should be enabled for all the information assets to establish detective controls. System should have evidences, like audit trails, logs, registers, proof of background checks, approvals from ASI or its designated agency, support for various decisions, support for accounts etc. for the purpose of third party security audit.

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xii.

xiii. xiv.

xv.

xvi.

xvii.

xviii. xix.

Volume-I

System should have security incident management procedures. This incident management procedure has to use Technical Support facilities and should be reported in the incident management System. Should have system development and change control procedures including effective segregation of duties and environment. Proper protection against malicious software should be ensured. This would include implementation of an effective anti-virus solution, scanning viruses at regular intervals or on certain triggers and updating the solution as and when new patch is received from the anti-virus solution provider. Should have proper logical access security for all the information assets. Entire network including servers, communication links, database etc., should be logically segregated from rest of the networks. Should ensure suitable technical and procedural controls to protect the network. Wherever the e-Ticketing project network comes in contact with an untrusted network, additional security measures should be taken like firewall, IDS, DMZ, proxy server, encryption etc. Should have a business continuity plan and a disaster recovery plan that should be implemented before commencement of the operations. Robust backup procedures should be established for the same. Vulnerability Assessment of the Servers shall be carried out Servers shall be hardened regularly

Compliance with Industry Standards The Solution shall be based on and compliant with industry standards (their latest versions as on date) wherever applicable. This will apply to all the aspects of solution including but not limited to design, development, security, installation, and testing. There are many standards that are indicated throughout this volume as well as summarized below. However the list below is just for reference and is not to be treated as exhaustive. Information access/ transfer protocols

SOAP, HTTP/HTTPS

Interoperability

Web Services, Open standards

Information Security

System to be ISO27001 compliant

Operational integrity & security management

System to be ISO17799 compliant

IT Infrastructure management

ITIL / EITM specifications

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Service Management

ISO 20000specifications

Project Documentation

IEEE/ISO specifications for documentation

Internet Protocol

IPv6 ready equipments

Barcode Verifier

ISO /IEC 15426-1(Linear) or ISO /IEC 154262

Printers

Should support ID barcodes(Code 39, Code 128 A,B,C) & 2D Barcodes ( MaxiCode,QR Code, Data Matrix, Composite Code)

Table 2 : e-Ticketing System Standards

The system shall adhere to all the standards published by the Department of Information Technology, Government of India. (www.deity.gov.in) Audit Requirements ASI may undertake an exercise of Audit and Certification of e-Ticketing system through a third party, after the completion of system implementation. The following methodology will be adopted by the IA: i. ii.

iii. iv.

v.

vi.

IA shall host only the pre-audited and certified, defect-free application/upgrades/patches at its Data Center/ Disaster Recovery Centre. ASI shall nominate a suitable, neutral and technically competent third party agency or agencies for conducting audit and certification, upon intimation by the IA that the system implementation is complete. The system shall be audited through a CERT-in enrolled audit agency. ASI shall pay for the Third Party Audit. The agencies nominated by ASI shall establish appropriate processes for notifying the IA of any deviations from the norms, standards or guidelines at the earliest instance, after noticing the same, to enable the IA to take corrective action. Such an involvement and guidance by the agencies shall not, however, absolve the IA of the fundamental responsibility of designing, developing, installing, testing and commissioning the various components of the e-Ticketing project to deliver the services in conformity with the RFP, SLA and the agreement. All changes suggested by the audit agency shall be implemented by the IA upon acceptance and approval by ASI. i. The IA shall extend all support to ASI nominated Third Party Audit Agency (TPAA) for all the activities related to audit and certification.

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The IA shall also provide access to ASI and TPAA to audit its facility for the purpose of smooth conduct of audit and certification of e-Ticketing project.

iii.

iv.

IA shall share with TPAA test plan, test cases and equipment including requisite test environment and test data at its facility for the smooth conduct of testing (including but not limited to functionality testing of online system and POS system security, performance, infrastructure audit etc.) audit and certification. After the user acceptance test of the e-Ticketing system and its audit certification by TPAA. ASI shall have the complete discretion to ask IA to rollout the system.

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7. Infrastructure Requirements 7.1.

Data Centre and Disaster Recovery Center requirements

The following section presents the specifications for the data center hosting the e-Ticketing system application. These specifications are required to be fulfilled as a minimum and the bidders are expected to make their own assessment with respect to exact requirements and formulate their proposals accordingly. A disaster recovery infrastructure shall be established commensurate with the need, to ensure minimum data loss in the event of failure of primary data center. It shall be equipped to the extent required. The data center and disaster recovery center shall be in two different cities and shall be finalized in consultation with and on approval of ASI. The IA must adhere to the best practices of Tier-3 and above norms of TIA 942 guidelines for setting up DC and DRC. An indicative list of various hardware and software components that will have to be provided by the IA is provided below. The list is not exhaustive and bidders are required to assess the actual requirement and arrive at an optimum list. 1. Application and storage hardware a. Web Server b. Authentication Server c. Application Server d. Database Server 2. Network Connectivity a. WAN Connectivity at internet gateway b. Replication Links between Data Center and Disaster Recovery 3. Software a. Web server software b. Application server software c. Database server software d. Enterprise antivirus system e. Relevant EMS for SLA measurement tools and application monitoring for only those resources that are provided by IA 4. DC and DR Services a. Routers b. Core Switches c. Access Switches Archeological Survey of India, Ministry of Culture

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d. e. f. g.

Server farm Switches IPS/ Firewall & Enterprise Anti Virus Back-up software Enterprise Management System for Server availability and network monitoring and management (as a shared DC-DR rental service) h. Management & Monitoring servers i. SAN Storage system (including switches) j. Load Balancers IA will provide availability and performance reports for the equipment installed in the DC-DR along with other resources as listed above. IA should ensure that necessary reports are generated and SLA requirements are met. The monitoring and management servers should not result in procurement of a high end solution with large number of servers. The assessment of the actual number and configuration of the components mentioned above would be done by IA keeping in view that none of the functional, non-functional, technical, operational, and service level requirements laid down in the RFP is compromised. Client Side Bill of Material The following section presents an indicative requirement of Client side Infrastructure for POS systems. Ticket issuing counters: The following section presents the requirement for the e-Ticketing system application. These specifications are required to be fulfilled as a minimum and the bidders are expected to make their own assessment with respect to exact requirements and formulate their proposals accordingly. ASI will provide space for ticket issuance counter(s) but IA will be responsible for its set-up. The broad requirements with respect to ticket issuance counter are as indicated below: a. b. c. d. e.

Desktop PC for counters at the POS Handheld device along with charging units Printers for counters for scheduling the print jobs Currency chest for the cash collected at Point of Sale (POS) One Currency counting and one fake currency detection machine in World Heritage Monuments, Category A & B monuments f. Wireless / Wired LAN for connecting all PC s, printers and other IT components for World Heritage , Category A & B monuments g. Network components for LAN connectivity and connectivity with DC and DRC h. Connectivity with DC and DRC i. UPS back up for all equipments / components (IT & non IT) participating in printing process, all lights and fans Archeological Survey of India, Ministry of Culture

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j. Operators for handling the printing and other related jobs k. One Drop Box for collection of visitor feedback, with adequate number of preprinted feedback form stationary l. Installation and configuration of Operating System, antivirus any other support software for desktops and handheld device m. Supply of consumables and any other goods or articles required from time to time for continued functional operations of Point of Sale. The above are indicative requirements and more detail for these will have to be gathered by IA during the SRS stage. Ticket checking/ Ticket entry: The IA shall also be responsible to deploy ticket checking staff at the identified ticketed monuments. For ensuring smooth operations of the entire ticket issuance and checking, the IA shall deploy an Operations Manager in category A monuments who shall be responsible for crowd management and will also provide grievance redressal to visitors. ASI will provide space to IA for set-up of IT equipment required for ticket checking counter(s), but IA will be responsible for its set-up. The broad requirements with respect to ticket checking counter(s) are as indicated below: a. b. c. d. e.

Multiple no. of bar code readers/scanners Network components for LAN connectivity Connectivity with DC and DRC Operators for handling the barcode reader(s)/scanner(s) and other related jobs The IA shall maintain the adequate stocks of spares to meet the requirements. The monument Incharge shall reserve the right to verify the stocks at any time. f. Supply of consumables and any other goods or articles required from time to time for continued functional operations of checking/validation counter.

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7.2. Network connectivity Replication Links

Disaster Recovery Site

2Mbps Primary Link

Data Center Site

2Mbps Secondary Link

DR Intranet Router

DR Internet Router

DC Intranet Router

DC Internet Router

10 Mbps Gateway Bandwidth

2Mbps Secondary link from ISP2 2Mbps Primary link from ISP1

WAN Connectivity (Broadband)

10 Mbps Gateway Bandwidth

Intranet (Broadband)

Internet

Dial up/ Broadband

Foreign Visitors Indian Visitors Travel Agents

Ticketed Monuments

Leased line

Figure 2: Network Diagram

7.3. The following table presents the network links and bandwidth requirements for the proposed network: #

Network Link

Locations/Connectivity

1.

N1

2.

N2

ASI monument sites connectivity to DC and DR (Primary from ISP 1 and Secondary from ISP 2) Leased Line Links for Data center and Disaster Recovery connectivity for replication (Primary link from ISP1 and Secondary link from

Archeological Survey of India, Ministry of Culture

Bandwidth Size (Minimum) 2Mbps Broadband links

Provided by

2 Mbps Leased Line Links

IA

IA

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3.

N3

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ISP2) Internet connectivity for 10 Mbps Data Center and Disaster Recovery

IA

Table 3 Bandwidth requirement

The above is an indicative bandwidth requirement for ASI office connectivity, which will have to be studied and finalized by the IA in consultation with ASI during the SRS stage.

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8. Operational Requirements Performance Requirements The number of Monuments and approximate footfalls figures are given in the Annexure. The actual requirement of support will be ascertained by IA during implementation. a. The average application response time(s), application availability and other performance parameters are given in the SLAs of Volume-III of this RFP. b. The application software should be designed to cater to the visitor load without any degradation of performance as explained above. c. The database schema and design should be capable of handling current and future loads. d. System should be upwardly scalable in the event of increased usage of the system or new business requirements. e. The IA shall provide comprehensive report every month on the performance of the server side infrastructure and client side infrastructure f. The IA shall provide comprehensive report every month on the performance of the operations of ticketing such as Manpower, Grievances etc. g. ASI may with prior notice audit such measurements as pe defi ed “LA s . h. The application should be able to process the ticket validation and generation activities in parallel Support Requirements The IA shall provide Operation and maintenance (O&M) support to ASI for 5 years from the date of o plete Final Go-Li e of the E Ticketing system (ETS). The IA will provide post implementation support for Five years after acceptance of Final Round Go-live. The support will address all user level queries, fixing bugs, enhancements, changes to configurations, customizations, patch updates, upgrades, database administration, security etc. During Post Go- Live support, the IA will conduct the Stabilization Test for the e ticketing solution as defined in this document. The Operation & Maintenance of the Overall System Solution (including but not limited to Hardware, System Software, Application Software and other Infrastructure) shall be for a period of 5 Years f o

Final Go-Li e .

Operation & Maintenance of Application Software and infrastructure for a period of 5 years from Final Go-Live 1. 2. 3. 4.

Compliance to the Functional & Technical Requirements Compliance to SLA Application Software Maintenance, Problem identification and Resolution Software Change & Version Control as per industry standards

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5. IT and non IT Infrastructure Operations and Maintenance as per Standards for a period of 5 years from Final Go-Live. 6. Other infrastructure operations and maintenance in compliance to Service Level spe ified i ‘FP fo a pe iod of Yea s f o Final Go-Li e Ensure the following from OEM for the equipment supplied: I. II. III. IV.

Commitment of support for spares and services for a period of 5 years from the date of Supply from OEM “ ste ad i ist atio a d data ase ad i ist atio of appli atio fo ea s f o Final Go-Li e . Implement a SLA monitoring tool in consultation with Project Operations Committee (POC) and Project Monitoring Unit (PMU) for SLA Monitoring during O&M Phase. Provisioning of Application Software, Hardware, and Networking etc. for integration of any intervention with application during Operation and Maintenance Phase.

As a part of Post-Implementation services, the Implementation Agency shall undertake the following: I.

Annual Technical Support for Five years a. For Application Software b. For Server Hardware Supplied under this project c. For Client side Hardware supplied under this project

At the end of each quarter during O & M phase: I. II. III.

Updated system design documents, specifications, Latest source code, application deployment files, configuration files for entire solution Updated user manuals, administration manuals, training manuals etc.

8.1 Warranty/AMC Applicability As part of the technical support requirements, the IA is required to provide support for Hardware, Software, and for components as further specified below. The support may be required selectively as described below. The applicability of Warranty/AMC for each of the components is as under: Component ASI Monument site - Client Side Hardware LAN including network switches Software Applications Archeological Survey of India, Ministry of Culture

Warranty/AMC Applicability Applicable Applicable Applicable Page 46 of 107

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Server – Hardware

Volume-I

Applicable

Warranty   



  

IA shall provide a comprehensive warranty and on-site free service for all the new hardware procured as part of this RFP IA shall obtain the Five year product warranty and Five year onsite free service warranty on all application software, Server hardware and other equipment from the OEMs. The IA is responsible for sizing and procuring the necessary hardware as per the performance requirements provided in the RFP. During the warranty period the IA shall replace or augment or procure higher configuration equipment at no additional cost to ASI in case the procured hardware is not adequate to meet the service levels. IA shall provide comprehensive manufacturer's warranty in respect of proper design, quality and workmanship of all hardware, equipment, accessories, etc. covered in the RFP. The IA must warrant all hardware, equipment, accessories, etc. procured and implemented as per this RFP against any manufacturing defects during the warranty period. The IA shall monitor warranties to check adherence to preventive and repair maintenance terms and conditions. The IA shall provide the performance warranty in respect of performance of the installed hardware and software to meet the performance requirements and service levels in the RFP. During the warranty/AMC period IA shall maintain the systems and repair / replace at the installed site, at no charge to ASI, all defective components that are brought to the IA's notice

AMC  

The IA shall monitor OEM warranties to check adherence to preventive and repair maintenance terms and conditions. The IA shall ensure repair and replacement of hardware after the problem has occurred. The IA shall as far as possible repair the equipment

Software Applications Warranty and AMC of the Application Software

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  

Volume-I

The IA shall provide logging mechanism to report software problems /defects. The IA shall facilitate ASI easy access to the issue log, status of the problem/defect, and the description of the resolution. The IA shall maintain record of entitlement and provide software upgrade/maintenance patches for application software including OEM software. The IA shall carry out any requisite amendments/ changes in the configuration for implementing such patches. The IA shall ensure that any new patches do not degrade the application performance and shall comply with the SLAs.

Technical Support Services Technical Support services shall be provided for a period of 5 years from the date of Final Go Live during normal working hours of ASI offices. These services shall be accessed through a Single Point of Contact (SPOC). The IA is expected to plan for contingencies. I. II.

Provide Technical Support for reporting Monument site user incidents / issues / problems and also Online users Provide necessary channels for reporting issues round the clock. The incident reporting channels could be the following: i. Specific E-Mail account ii. Online reporting through a web based form

III. IV.

V. VI. VII.

Implement a call logging system in line with the severity levels as per the SLAs. The SPOC shall log user calls related to ASI and assign an incident/ call ID number. Escalate the calls, to the appropriate levels, if necessary as per the escalation matrix agreed between the IA and ASI. The escalation matrix shall be developed by the IA in discussion with ASI Coordinate with respective OEM for closure of calls. Creation of knowledge base on frequently asked questions to assist user departments in resolving basic issues themselves. Provide feedback to callers.

The IA to provide support services to track and route requests for service and to assist end users in answering questions and resolving problems related to software applications, at monument sites. 8.2 SLA Management Tools I. II. III.

SLA management tool should be able to monitor the all the service levels defined in the service level agreement. The proposed SLA management tools should automatically document problems and interruptions for ETS services and provide the consolidated violations as per the SLA The Tool should allow configuring the parameters of the measurement and should allow adding new SLAs on need basis.

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IV. V.

VI.

VII.

Volume-I

SLA management tool should enable the ASI to have a unified view of the entire ETS system SLA at single console. The proposed solution should provide the following performance reports. a. Executive Summary report that gives an overall view of a group of elements, showing volume and other important metrics for the technology being viewed. b. Capacity Planning report which provides a view of under-and-over-utilized elements. c. Service Level report that shows the elements with the worst availability and worst response time-the two leading metrics used to monitor SLAs. d. The proposed system must have a built-in report authoring tool which will enable complete customization flexibility of performance reports. e. The tool should provide an integrated performance view for all the managed systems and networks along with the various threshold violations alarms in them. It should be possible to drill-down into the performance view to execute context specific reports. The proposed tool should be able to monitor various operating system parameters such as processors, memory, files, processes, file systems, etc. where applicable, using agents on the servers to be monitored. The proposed solution should provide self-monitoring wherein it will track critical status such as a. CPU utilization b. Memory capacity c. File system space and other important data.

Other Operational Requirements Services required at the Monument site - Point of Sale At the monument site the Point of Sale (POS) essentially acts as the front post for all ticketed related services. These counters are meant for all visitors whether they have requisite access to IT infrastructure/ skills to transact online with internet ticketing portal or not. The online route shall offer distinct advantages to the visitors as they shall not have to stand in long queues at the ticket counters and can easily secure access through a channel at the monument during the time of visit. The scope of work for POS is broadly categorized into Information Services and Transaction Services in the following sections. 1. Information/Transaction Services In addition to the regular counters that shall issue tickets to Indian and foreigner visitors, minimum of one POS counter shall also be provided for Information Services to the visitors to help/ guide them 2. Productivity of POS staff

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The IA will provide manpower for all staff at the ticket counters and at the checking counters. The efficiency and image of ticketing system will depend largely on the efficiency and customer-friendliness of the operators/ officers who man the counters at the POS. It is in the interest of ticketing system, and therefore of all the stakeholders that every effort is made to enhance the efficiency and customer-orientation of POS staff to optimum levels. The following guidelines are provided in this regard: - The IA shall exercise due care and caution while selecting the operators with the right skill sets including the proficiency in English, Hindi and local language of the respective state where a Monument is situated - The IA shall impart necessary pre-job training and orientation to the operators on the ticketing system so that they are all at acceptable levels of efficiency to begin with. - The IA shall provide ticketing staff with necessary behavioral training in order to imbibe customer and service orientation in them - The IA shall also impart necessary in-service training, for duration of at least two days to all the operators, once in a period of 6 months. - ASI may prescribe suitable norms on efficiency of the counter-operators. In case a counter operator fails to achieve the efficiency norms consistently, ASI may advise the IA to take suitable steps to replace such an operator. - IA shall ensure that staff replaced in a year does never exceed 10% of the total POS staff deployed by him - There will be enough contingencies planned to ensure smooth operations - The ticketing staff to ensure before closing to run the script for the local database sync with the central database - All devices used for the ticketing functions will be safely stored under lock and key and an inventory ( Including spares) of the same will be maintained at the site - The IA shall deploy an operations manager at World Heritage monuments and category A. Monuments. 3. Fee Collection and related processes - All staff has to be trained on handling currency counting machines available at Category A ( high footfall) monuments - All staff has to be trained on handling fake currency detector - The ticketing staff has to ensure that all cash collected shall be stored in a currency chest - The IA shall provision for IA to deposit all collections from ticket sale to an authorized bank account of that circle of ASI, to be remitted in the Government treasury latest by the next working day - IA will have to make necessary arrangements for handling the cash collected at POS and its transfer to ASI Bank Account - Insurance and security of cash will also be the responsibility of the IA. Archeological Survey of India, Ministry of Culture

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-

-

Volume-I

IA ill i te fa e the ti keti g s ste ith A“I s Ba k Offi e “ ste fo p o idi g an up-to-date account of the no. of tickets sold and revenue generated from ticket sale. The staff will ensure an acknowledgement of the cash deposited with ASI

Manpower Deployment Requirements 1. The manpower shall be deployed by the IA for executing operations, management a d ai te a e of the Ti keti g s ste a d fo all PO“ s, as pe te s spe ified i this RFP and agreed with ASI 2. The POS operators should be fluent in English, Hindi and local language of the respective state where a POS is situated and should have a certificate from any recognized computer institute showing that he/ she knows the basic operations of computer and office packages. 3. All the personnel deployed by the IA shall furnish the proof of appointment by the IA at the time of joining the duty 4. The attendance registers will be maintained by the IA at the respective monument locations 5. IA shall be fully responsible for any loss or mishandling of cash and other documents/assets by any of its personnel a d ele a t “LA s shall e i posed. 6. The IA will maintain adequate leave reserve for personnel deployed. 7. The personnel deployed by IA should be employees of the IA and they will have absolutely no claim to any category of appointment in any Government organization. 8. The terms of employment for the personnel deployed by the IA shall be strictly as agreed between them and the IA. Also, IA shall be completely responsible for payment of salary, perks, incentives, any monetary & non-monetary compensation and all statutory contributions like Insurance, ESI & PPF etc.to the personnel deployed. 9. The personnel attending to duty shall display a proper identification badge as prescribed by ASI 10. A touti g a ti it take up IA s pe so el ill e take e st o gl agai st IA and necessary action will be taken by ASI against the personnel and/or IA ASI reserves its right to subject all personnel/ subcontractors deployed by IA on Ticketing Project related work to security clearance before IA issues appointment letters to them. For this IA will have to provide ASI the complete list of all such personnel/ subcontractors atleast 60 days in advance before they start their work

Monument Ticket:

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The design of ticket should be such that the visitors obtain services with speed and certainty. An indicative specification of the proposed ticket is mentioned below. However the IA is expected to a detailed study during the SRS stage. Ticket Size: 50mm x 102mm Ticket Type: Direct Thermal Color: Multi color (front side), Single color (back side) Thickness: 150 to 200 GSM The tickets shall be printed at the Point of Sale sites only and the process of centralized ticket printing at India Security Press Nashik shall be done away with. The switchover to the POS ticket printing, which is a real time printing, shall take place gradually for monuments across all categories. The details including monument picture, about the monument, date, barcode etc. needs to be printed on each ticket which shall be finalized in consultation with ASI. Though the tickets printed will be bi-lingual, the visitor will have to enter the required information for ticket booking on portal in English ONLY. The same shall hold true for the ticket operators manning the POS system. Online Sales Channel Internet ticketing: The IA will design and host the web portal for sale of tickets that shall support secure payment gateway for payments through Credit Cards, Debit Card and Net Banking. The online order shall use HTTP SSL and XML technologies for secured transactions. Internet ticketing solution shall be integrated with Point of Sale solution. Multiple delivery Channels Print at home/Print in Advance – Visitors shall have the option to print tickets some time before the actual visit or at the day of visit from the Point of Sale site. The tickets booked online shall be emailed / SMSed to the isito s o ta t i a o -editable format. Back-office Channel The Point of Sale terminals shall Print On Time/ Real time selling, printing each ticket at the ticket window that is connected to a centralised database. In case there is no connectivity the POS solution shall work as a standalone module and shall in no way effect the operations and ticket printing. On resumption of connectivity the transactional data shall be uploaded to the centralised database in a batch mode at a predefined frequency. Entry Ticket Validation (ETV) Archeological Survey of India, Ministry of Culture

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The entry ticket validation shall be performed with the help of hand-held bar code scanners. These handheld scanners deployed at the entry gates shall essentially be of wireless type. These have to be sufficiently charged before being put into operations. IA shall have to maintain enough spares at each site. IA has to ensure that there shall be no interference in the line of sight between the handheld scanners and their base charging units. The handheld bar code scanners shall either be connected to the centralised system or to a local system at monument site that shall be further web-enabled to synch that data with the centralised system. The volumes of transactions have been given for last three years in Annexure. ASI does not guarantee any particular volume and bidders will be required to make their own assessment on the basis of past data and other socio-economic indicators All functionality expected to be performed by the visitors through the ETS portal should require the use of only free and freely available software

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9. Requirements of Project Implementation The overall implementation of the e- Ticketing system is envisaged to be completed in 12 months. Implementation Model: The entire implementation would consist of a system based on application customization and Configuration to the needs of ASI. The Implementation is expected to be completed within 12 months from the date of selection of the IA. The following responsibility matrix depicts the broad aspects of the implementation model: Sl. No. 1. 2. 3. 4. 5. 6.

7.

8.

Aspect Implementation, deployment and operation of the project Testing of application modules Procurement and setup of the server side infrastructure Procurement of client end hardware, software and LAN Procurement of Data Centre and DRC services and facilities Ownership of all IT infrastructure, application, system software and all related components Audit & Certification of the application prior to go-live

Program Governance

Responsibility(R)/Ownership(O) IA ASI Yes (R) Yes (R) Yes (R)

(O)

Yes (R)

(O)

Yes (R)

(O)

Assist and enable ASI (R) -

Yes (through the Program Manager)

Server Side Client Side (O) Yes (through a third party audit agency) (O) Yes (through a POC & PMU)

Table 4: Responsibility Matrix

(All Hardware and Software procured by the IA under this project will be owned by ASI) 9.1 Approach & Methodology for Implementation of Technical Solution Project Implementation Model The e-Ticketing project shall be designed, built and operated on an outsourced model wherein the p oje t s desig , usto izatio , ti keti g ope atio s a d ope atio & maintenance shall be outsourced to a private agency to be known as Implementation Agency and selected through a competitive bidding process subject of this RFP. This model is adopted to facilitate utilization of private resources and expertise for implementation and operation & ai te a e a d at the sa e ti e to etai A“I s control over the system design (through conformance to RFP requirements), Archeological Survey of India, Ministry of Culture

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Customization/Configuration (through conformance to standards) and operation & maintenance (through conformance to SLA). The implementation of the application would be phased in progressively, covering successively different geographies and Monuments. A summary of the Approach for Implementation is provided below for better understanding of the Bidder. Progressive Rollout Approach with Timelines

Sr. No

Phases

Locations

Modules

Timelines

1

Round – 1

10 ( World

Centralized

T + 14 weeks

Heritage

application for POS

Monuments &

& Online ticket

Category A

issuance along with

Monuments )

Handheld device

( As specified in

Application

the Annexure) 2

Round – 2

For the Next 10 (

Centralized

World Heritage

application for POS

Monuments &

& Online ticket

Category A

issuance along with

)Monuments

Handheld device

T +26 weeks

Application

3

Round – 3

25 Monuments (

Centralized

As specified in

application for POS

Annexures)

& Online ticket

T + 36 weeks

issuance along with Handheld device Application Archeological Survey of India, Ministry of Culture

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Sr. No

Phases

Locations

Modules

Timelines

4

Round – 4

30 Monuments (

Centralized

T + 46 weeks

As specified in

application for POS

Annexures)

& Online ticket issuance along with Handheld device Application

5

Round -5

41 Monuments (

Handheld Device

As specified in

application

T + 52 weeks

Annexures) Table 5 : Timelines and Deliverables of the Project

9.2 Detailed Project Implementation Schedule S. N.

1.

2.

Milestone

Study, preparation of FRS & SRS and Design Documents and Solution Customization/Configuration Site preparation for core infrastructure at DC, DRC

Time for Completion (in weeks) T+6

T+8

3.

Deployment of Central hardware and application at DC and DR after third party audit of the application (POS , Online & Handheld Module)

T+9

4.

Site Preparation, Installation of IT components, Hardware, Software, Internet Connectivity , Networks etc.- Round 1 Monuments

T+10

5.

Configuration of Application (POS , Online & Handheld Module) with commissioned Infrastructure on site & Testing – Round 1 Monuments

T+12

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6.

7.

Implementation of Application(POS , Online & Handheld) at the for first 10 World Heritage Monuments & Category A monuments – Round 1 Go Live Site Preparation, Installation of IT components, Hardware, Software, Internet Connectivity , Networks etc.- Round 2 Monuments

Volume-I

T+14

T+24

8.

Implementation of Application (POS & Online Module) for next 10 World Heritage Monuments & Category A Monuments – Round 2

T+26

9.

Site Preparation, Installation of IT components, Hardware, Software, Internet Connectivity , Networks etc. for site- Round 3 locations

T+26

10. Implementation of Application(POS , Online & Handheld) at the POS for 25 monuments – Round 3 Go Live

T+36

11. Site Preparation, Installation of IT components, Hardware, Software, Internet Connectivity , Networks etc. for site- Round 4 locations

T+ 36

12. Implementation of Application(POS , Online & Handheld) at the POS for 30 monuments – Round 4 Go Live

T+ 46

13. e- Ticketing documentation and Project documentation

T+46

14. Site Preparation, Installation of IT components, Hardware, Software, Internet Connectivity , Networks etc. for site -Round 5 locations

T+ 46

15. Implementation of Application(POS , Online & Handheld) at the POS for 41 monuments – Round 5 Go Live

T+52

16. Overall e-Ticketing System Operation and Maintenance Support

T+52 to 312

Table 6: Implementation Schedule

*T - indicates the project kick-off date Bidders are advised to study the implementation approach carefully and propose the technical solution based on the implementation approach. It is expected that fo go-li e of each round, Bidder would provide, application hosting, client infrastructure, server infrastructure and provide trained personnel. Archeological Survey of India, Ministry of Culture

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The Final Go live will be considered from 90% of successful transactions from e-Ticketing Solution for World heritage, Category A & B type Monuments. Final Go Live will be based on following Criteria:   

Successful Implementation of Online Solution, POS Solution & Handheld Solution for atleast 3 months from T+ , eeti g all the p es i ed “LA s e tio ed i ‘FP 100% Reconciliation of tickets sold and cash received through all the channels (Online and POS) Closure of all the errors and bugs (Show Stopper Category) reported within 3 months from T+52.

9.3 Project Management Plan Bidder is expected to follow the schedule as mentioned. Each of the milestones should be accompanied with a presentation on the deliverables by the bidder, related to that milestone. The submission of deliverable will be deemed complete after the submission of the hard / soft copy of the deliverable and the presentation by the bidder. The E pe ted Date of Co pletio as e tio ed i the ta le above is the date by which the deliverable shall be submitted to ASI. The Bidder shall ensure that the deliverable is accepted by ASI as per schedule mentioned in the table above post review. The IA shall follow prudent project management practices commensurate with the best international standards during the course of the project implementation. While the actual process of software Customization/Configuration will remain an internal activity of the IA, it is important that ASI or their designated advisors shall have adequate visibility into such processes. The following are some of the major guidelines to be kept in mind for Project Management. 1. Scope Management: The requirements in general and the customization requirement in particular, shall be collected and documented clearly. The scope and Requirements shall be controlled against a baseline and any changes shall be communicated to ASI and documented. 2. Time Management: IA shall prepare a detailed project schedule conforming to the stakeholder expectations and exercise stringent control of the schedule. A periodic report on the progress and deviations should be shared with ASI. Any schedule conflicts with respect to project and/or deliverable timelines will have to be resolved by IA in consultation with ASI and/or its designated agencies and approved by ASI. Thereafter the approved timelines will have to be adhered to by IA, unless specified otherwise.

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3. Quality Assurance and Quality Control: A detailed Quality Assurance Plan shall be prepared and shared with ASI. The same shall be monitored and IA shall share a periodic report on the quality activities. These shall include: a. Architecture and Design Review Reports b. Test Plans Review Reports c. Test Execution Review Reports 4. Project Risk management: IA shall document the risks during implementation and share the same with ASI. This shall be periodically reviewed and shared with ASI. A report on the periodic risk analysis, risk responses planned, mitigation strategies executed shall be shared with ASI. The IA shall store all the Project Management and Delivery artifacts into a secure configuration database and give access to ASI for view purposes. During the O&M period, any change requests and enhancements to the software shall be similarly documented so as to create a comprehensive repository of all artifacts relevant to ASI stakeholders. This will serve as a valuable knowledge input during Exit Management and also for any statutory audit. 9.4 Project Deliverables The Implementation Agency has to deliver the following deliverables to ASI as part of assurances to fulfill the obligations under the SLA. The table given below may not be exhaustive and IA is responsible to provide all those deliverables which may be specified in this RFP but not listed here and those agreed by IA in response to any request from ASI. It is to be noted that upon completion of Go-live, IA is required to submit / handover all the updated system design documents, specifications, source code, application deployment files, user manuals, administration manuals and all other applicable deliverables listed below. IA shall handover source code of customized development irrespective of open source or proprietary software. S.N.

Deliverables

1. Inception 3 Report . 2. Detailed 4 project plan for study, design, Customization/Configuration & implementation of e-Ticketing system covering the various components on . Infrastructure, Manpower etc.

The plan should clearly identify all the

milestones and deliverables together with the tasks and time & resource Archeological Survey of India, Ministry of Culture

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allocation. 3. Functional 5 Requirement Specification Document (FRS) and System Requirement . Specifications (SRS) Document 4. a. 6 Technical / System Design Document (HLD and LLD) including but not . limited to    

Logical and Physical Data base Design Logical Data Dictionary and data / file formats Application architecture, deployment architecture, network architecture diagrams, security architecture etc.



Component, and Deployment Views of the Application



Security and Features



Collaboration, Class diagrams in the UML notations



Performance Features Interface / Control Design Features

b. Traceability Matrix c. Document on Testing Approach for e-Ticketing Application, along with the test cases and test results including but not limited to  

Type of Inputs ( functional / performance / stress / Acceptance / structural) also including Test Coverage / boundary conditions



Machine Configuration



Test data as applicable



Test Assumptions

Response Time / Execution Time / Throughput

5. a. 7 Developed and customized e-Ticketing solution . 6. 8 Reports on Various Tests performed for e-Ticketing Solution along with the . results & plan for addressing the issues identified during Testing 7. a. 9 IT Infrastructure solution encompassing Network, Servers, Database, System . Software, including deployment and collocation at Data Center and Disaster Recovery Center 8. 1 Establishing the IT & non-IT infrastructure at the ASI Project locations/ 0 Monument sites Archeological Survey of India, Ministry of Culture

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. 9. a. 1 Security policy 1 b. Standard Operating Procedures . 10. a. 1 Defect Free e-Ticketing Application Software and other automation 3 requirements including Source Code, library files, DLLs, Setup programs, . Documentation, etc. b. Updated & Final System Requirements and Design Documents c. Maintenance Manuals for Administration and Maintenance of e- Ticketing system d. SLA Monitoring & Measurement system using EMS and other tools / applications e. Technical helpdesk and support 11. 1 Project Documentation 4 . 12. a. 1 Post Implementation Support to ASI 5 Daily/Weekly/for-nightly/monthly Performance Monitoring Reports for the b. . e-Ticketing System 13. At 1 the end of each quarter, during O & M phase: 6 a. Updated system design documents, specifications, .b. Most recent source code, application deployment files, configuration files for entire solution c. Updated user manuals, administration manuals, etc. d. Software change logs etc. Table 7: Project Deliverables

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10. Governance Putting a governance structure a ou d A“I s futu e IT i ple e tatio pla is esse tial to ensure that project implementation stays on track and achieves its strategies and goals. It acts as a mechanism to measure the progress of the implementation. Also, IT systems today are subject to many regulations such as governing data retention, confidential information, financial accountability and recovery from disasters. An IT governance framework is an efficient system to ensure regulatory compliance. Overall responsibility for the implementation of the e ticketing system will remain with the IA. Project progress review and monitoring will be the responsibility of PMU during project implementation phase. ASI will appoint a Single Point of Contact (SPOC) for IT Administration. Escalation of all issues related to the system will be through this SPOC, who will also be responsible for reviewing the SLAs being met. For the project implementation phase, supervision and reporting during implementation will be responsibility of PMU. 10.1 Key stakeholders of the project A three-tier IT Governance structure may be constituted considering the wide scope of project at ASI. This three-tier structure can be divided into the following groups: i. Project Steering Committee (SC) ii. Project Operations Committee (OC) iii. Project Management Unit (PMU)

10.2

Project Steering Committee

ASI shall have the overall responsibility for policy directives, guidance and coordination for activities related to e-Ticketing project. At a strategic level, this responsibility is vested with the Steering Committee (SC). The SC is chaired by the DG, ASI. The SC plays a key role in guiding and advising on the project implementation and the systemic transformation that the project aims at. The SC shall monitor project implementation at the national level by coordinating with the Project Operations Committee (POC) and the Project Management Unit (PMU). The IA to get support from the SC on the following guidelines: i. ii. iii. iv.

Guiding the work of Operations Committee Periodic Review of implementation progress Consider recommendations put forward by the Operations Committee Strategic control over the project

RFP for e-Ticketing Project

10.3

Volume-I

Project Operations Committee

Project Operations committee under the guidance of SC is responsible for successfully managing the implementation of the project. Operations Committee is headed by the ADG, ASI. The IA will be working with the POC on these points: i. Overseeing and directly supervising the project implementation ii. Seeking directions and guidance for the project implementation iii. Vetting of all deliverables of the project and recommend the same for acceptance by the steering committee iv. Coordinating with the relevant officers at all levels for effective implementation of the project and helping resolve issues requiring high level interventions v. Carrying out related tasks as may be reasonably requested by the SC vi. Address concerns / enquiries / complaints referred to the OC by ASI employees vii. Developing and overseeing procedures for undertaking quality audits of institutions participating in the project viii. Assist in execution of the vision for change management ix. Ensuring effective transfer of knowledge and lessons learnt to the people involved within and across ASI project locations x. Resolve any conflicts and issues that may arise during the implementation of the project. 10.4

Project Management Unit (PMU)

PMU would consist of consultants with experience in information technology and quality control. Project Manager of the PMU shall report to the Project Operations Committee. The PMU shall have specialists in the areas pertaining to software application, change management and infrastructure management and shall be responsible for day to day management and coordination, and operational activities. The PMU will provide information and examples of good practice, and guide and support the various entities involved on all aspects of project implementation. It also includes, wherever required, efforts to build capacity of ASI. The PMU shall be headed by a Project Manager. The PMU has overall responsibility for the management of the project and is accountable to POC. The responsibilities of the PMU are: i. Overseeing and assisting the project implementation ii. Providing directions and guidance to implementation agency for project implementation iii. Coordinating with the relevant officers at all levels Archeological Survey of India, Ministry of Culture

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iv.

Carrying out related tasks as may be reasonably requested by the OC

v.

Help in laying down a set of guidelines, following internationally accepted norms and e-Governance standards, if not present already, for the testing and certification in all aspects of project development and implementation covering software, hardware and networking. This includes the processes relating to the design of systems and sub-systems, coding, testing, business process Ensure that all relevant guidelines are being followed and to avoid large-scale modifications pursuant to testing done after the application is fully developed Establish appropriate processes for notifying the implementation agency of any deviations from the norms, standards or guidelines at the earliest instance after noticing the same to enable them to take corrective action Ensuring full knowledge and systematic application guidance to the implementation agency in the initial stages and the testing and approval of the deliverables at the intermediate stage and finally the monitoring and analysis of reports Monitoring the internal operations of the project utilization

vi. vii.

viii.

ix.

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11.Change Management This section focuses on the change management and capacity building approach and plan so as to be able to tackle the issues that might arise due to new processes and use of eTicketing at monuments. Training for e-Ticketing Project will allow multiple stakeholders to participate in the day to day ticketing operations at the monuments. Need for Change Management Introducing radical reforms has to be necessarily accompanied by efforts to energize and orient the mindsets of the people – both within and outside the department. For instance, the ASI staff should be skilled to operate and work in a significantly newer and different way. It is necessary to formulate a change management plan with appropriate interventions for capacity building, training and stakeholder communications. A successful Change Management Program will ensure:      

A smooth transition to the new way of working and ticketing at monuments Communication strategy for visitors as part of the plan Individual stakeholders understand how the changes affect them and the role they have to play Stakeholders to understand the benefits of the changes and internalize it The new system and its underlying concepts are understood People are aware of how roles, responsibilities and processes are changing

Change Management Plan It will be critical to assess those issues that will have the highest impact on the change management plan and manage them through appropriate interventions. Some of the interventions proposed are listed below:     

Create awareness for both Indian and Foreign visitors of the new system Create awareness among all key stakeholders on the benefit of the new system Help to make staff realize the benefits of the new system Identification and preparation of change agents (change champions) to deal with change at local level i.e Monuments Highlight the ease of working in the new system with better technology and simpler processes

Key steps for Change Implementation Intervention at various levels is needed to mitigate staff resistance to change and facilitate an environment which encourages staff to pro-actively volunteer within the new system. Some of the strategies to ensure quick-wins would be: Archeological Survey of India, Ministry of Culture

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    

Volume-I

The proposed changes highlighting the benefits of the system and thus winning the confidence of ASI staff Provide with answers to key questions which users will encounter Communicate with visitors the key requirements of the proposed system- What e a t f o the . The e eati g fo u s fo dialogue a d e ha ge of ideas Use communication mechanisms for providing the ASI staff with critical information, feedback mechanisms and support during the change of system Skill enhancement through training of the staff (functionality and technology)

ASI staff deployed at monuments may resist significant changes due to fears of retrenchment. Officers should acknowledge these feelings and address them through faceto-face meetings and other communication strategies. Approach to Capacity Building It is important to build capacities of ASI and its staff in terms of necessary knowledge and skills to initiate and successfully implement the new system. Some of the real problems faced at the various levels are:   

Little knowledge on essentials of IT Minimum technology exposure Lack of in-depth understanding of the benefits

To address the training needs, the change management team should prepare guidelines that identify the training needs of all stakeholders. Such guidelines will aid the progress of the implementation of the new system efficiently. Main Training Modules Based on their needs and the objectives of ASI e-Ticketing initiative the following program needs to be addressed:a) Training to be imparted to Project steering committee, Project operations committee, Project implementation Unit selected by ASI, Site Incharge and other ASI staff deployed at monuments on Application, Behavorial and System training for SLA monitoring A detailed training roadmap will also have to be elaborated by IA for training and swift handover of operations to ASI or other contracted agency post expiry of O&M period.

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12.Documentation Requirements End-User Documents Documentation will be supplied and maintained by the Implementation Agency during the project. The ownership of all documents, supplied by the Implementation Agency, will be with ASI. The electronic copies shall be submitted along with all the paper documents and manuals, required for operating and configuring the system. The documents provided must include at least: 







User Manual (both online and paper copies) providing detailed instructions on how to use the software. In addition, it describes how to access, submit inputs to, and interpret outputs from the application System installation guide including the configuration of the supplied infrastructure. User will have the rights to duplicate the hardcopy and soft copy for the documents created by the Implementation Agency without any financial and legal implications e-Ticketing Application Training Manual

Technical Documents: The Implementation Agency must ensure that the e-Ticketing system components being developed are thoroughly documented with comprehensive manuals and adhere to standard methodologies in software development as per ISO and/or CMM models. The documents including but not limited to are:            

Product installation and configuration steps; Application access procedures; User screen layout and content; Transaction entry procedures; Batch job setup, processing, and recovery/restart procedures; Error codes with full descriptions and recovery steps; Standard report layout and content; Internal processing controls; Application security; Operating specifications and system flowcharts; Database entity relationships, table formats, and data element descriptions; and Program module descriptions Quality Assurance Plan Documenting the planned and systematic pattern of all actions necessary to assure confidence that the software developed will conform to the ASI functional and technical requirements.

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



   

Volume-I

Interface Control Document Documenting the interface characteristics of one or more systems and documents agreements between interface owners. It contains information on both the physical and data element requirements that are necessary to make the transfer of information between systems feasible. Test Plan Containing information on the software test environment to be used for independent testing, the test cases to be performed, and the overall testing schedule. This includes methodology, schedule, resources, tools, procedures, environment definition, test cases, and software test results. Systems Manual Detailing the data structure, table, forms and report structures. Installation and maintenance manual for the servers and other hardware Operations Manual providing instructions for installing the application, troubleshooting, interpreting message logs, and FAQs (Frequently Asked Questions). Trouble Shooting Guide/ Handbook which describes the various trouble shooting methods.

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ANNEXURES List of Monuments Round 1 Implementation S.No

Name of Monument

Total Footfall

Category

Manpower Required

Counters

PC

Printer

Scanner

Entry Verifiers

Handheld Devices

Mobile Verifiers

Operation Manager

Total Manpower

1

Taj Mahal

54,77,381

WH

12

12

6

3

10

10

4

4

1

54

2

Agra fort.

19,71,034

WH

4

4

3

3

4

4

2

2

1

22

3

Fatehpur Sikri

6,80,196

WH

3

3

2

2

4

2

1

1

1

14

4

Ajanta Caves

4,40,325

WH

2

2

2

2

2

2

0

0

1

10

5

Ellora Caves World Heritage Site, Hampi Western Group of Temple, Khajuraho

13,64,460

WH

4

4

3

3

4

4

2

2

1

22

4,89,905

WH

2

2

2

2

2

2

0

0

1

10

3,43,333

WH

2

2

2

2

2

2

0

0

1

10

2,13,456 22,39,820

WH WH

2 4

2 4

2 3

2 3

2 4

2 4

0 2

0 2

1 1

10 22

10,86,041

WH

4 39

4 39

3 28

3 25

4 38

4 36

2 13

2 13

1 10

22 196

6 7 8 9 10

Buddhist monuments, Sanchi Sun Temple Konark Group of Monument, Mamallapuram/Mahaba lipuram Total

RFP for e-Ticketing Project

Volume-I

Round 2 Implementation S.No

1 2 3 4 5 6 7 8 9 10

Name of Monument

Group of Monuments (WH), Pattadakal Red fort Humayun's Tomb Qutb Minar Elephanta Caves Jami Masjid, ChampanerPavagadh Saher ki Masjid Champaner Pavagadh Bibi ka Maqbara Gol-Gumbaz, Bijapur Charminar Golconda

Total Footfall

Category

Counters

Manpower Required

PC

Printer

Scanner

Entry Verifiers

Handheld Devices

Mobile Verifiers

Operation Manager

Total Manpower

3,40,262 28,54,149 7,92,402 33,97,609 3,96,128

WH WH WH WH WH

2 4 3 4 2

2 4 3 4 2

2 3 2 3 2

2 3 2 3 2

2 4 4 4 2

2 4 2 4 2

0 2 1 2 0

0 2 1 2 0

1 1 1 1 1

10 22 14 22 10

1,17,929 12,50,521 10,82,359 14,68,937 14,97,219

WH A A A A

2 4 4 4 4

2 4 4 4 4

2 3 3 3 3

2 3 3 3 3

2 4 4 4 4

2 4 4 4 4

0 2 2 2 2

0 2 2 2 2

1 1 1 1 1

10 22 22 22 22

33

33

26

26

34

32

13

13

10

176

Total

`

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Round 3 Implementation S.No

Name of Monument

Ak a s To , 1 Sikandara 2 Daulatabad Fort Daria Daulat Bagh, 3 Sriragapatna 4 Jantar Mantar 5 Purana Qila 6 Chittaurgah Fort 7 Hazarduari Palace 8 Shaniwarwada Excavated Remains at 9 Nalanda 10 Itimad-ud-Daulah 11 Mehtab Bagh 12 Pandulena Caves

Total Footfall

Category

Manpower Required

Counters

PC

Printer

Scanner

Entry Verifiers

Handheld Devices

Mobile Verifiers

Total Manpower

5,33,433 6,44,709

B B

3 3

3 3

2 2

2 2

4 4

2 2

1 1

1 1

12 12

9,60,315 5,05,060 7,78,549 5,14,531 6,96,745 7,50,748

B B B B B B

3 3 3 3 3 3

3 3 3 3 3 3

2 2 2 2 2 2

2 2 2 2 2 2

4 4 4 4 4 4

2 2 2 2 2 2

1 1 1 1 1 1

1 1 1 1 1 1

12 12 12 12 12 12

5,39,249 1,94,733 1,12,671 1,86,166

B C C C

3 2 2 2

3 2 2 2

2 2 2 2

2 2 2 2

4 2 2 2

2 2 2 2

1 0 0 0

1 0 0 0

12 8 8 8

Keshva Temple 13 Somanathpur

2,31,257

C

2

2

2

2

2

2

0

0

8

Tippu Palace 14 Bangalore

1,68,055

C

2

2

2

2

2

2

0

0

8

Chitradurga Fort 15 Chitradurga

3,54,878

C

2

2

2

2

2

2

0

0

8

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S.No

Name of Monument

Volume-I

Total Footfall

Category

Manpower Required

Counters

PC

Printer

Scanner

Entry Verifiers

Handheld Devices

Mobile Verifiers

Total Manpower

Hoshangs Tomb, 16 Mandu

1,66,964

C

2

2

2

2

2

2

0

0

8

Royal Palaces, 17 Mandu 18 Roopmati Pavilion 19 Gwalior Fort.

2,64,696 2,85,318 2,70,734

C C C

2 2 2

2 2 2

2 2 2

2 2 2

2 2 2

2 2 2

0 0 0

0 0 0

8 8 8

4,46,620

C

2

2

2

2

2

2

0

0

8

1,57,773

C

2

2

2

2

2

2

0

0

8

Sheikh Chilli's 22 Tomb Thanesar

1,08,818

C

2

2

2

2

2

2

0

0

8

Durga Temple 23 Complex, Aihole

2,38,458

C

2

2

2

2

2

2

0

0

8

Jaina & Vaishnava 24 Caves, Badami

4,51,375

C

2

2

2

2

2

2

0

0

8

2,42,998 Total

C

2 59

2 59

2 50

2 50

2 68

2 50

0 9

0 9

8 236

Udayagiri & 20 Khandagiri Sites Gingee Fort, 21 Gingee

Ibrahim Rouza, 25 Bijapur

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Round 4 Implementation Total Footfall

Counters

Manpower Required

C C C C C

2 2 2 2 2

2 2 2 2 2

2 2 2 2 2

2 2 2 2 2

2 2 2 2 2

2 2 2 2 2

0 0 0 0 0

0 0 0 0 0

8 8 8 8 8

1,92,850 4,01,254 1,57,938 2,99,762 2,85,129 1,90,967 1,13,058 3,68,093 2,12,935 1,76,174

C C C C C C C C C C

2 2 2 2 2 2 2 2 2 2

2 2 2 2 2 2 2 2 2 2

2 2 2 2 2 2 2 2 2 2

2 2 2 2 2 2 2 2 2 2

2 2 2 2 2 2 2 2 2 2

2 2 2 2 2 2 2 2 2 2

0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0

8 8 8 8 8 8 8 8 8 8

Ancient Site of 16 Vaishali, Kolhua

1,47,630

C

2

2

2

2

2

2

0

0

8

Sher “hah “u i s Tomb, 17 Sasaram/Sararam

2,15,979

C

2

2

2

2

2

2

0

0

8

Old fort (Shahi fort), 18 Jaunpur

1,76,961

C

2

2

2

2

2

2

0

0

8

S.No

Name of Monument

1 2 3 4 5

Karenghar of Ahom Kings, Sibsagar Amaravathi Nagarjunakonda Warangal Chandragiri

1,68,285 17,990 1,32,477 1,11,727 1,03,018

6 7 8 9 10 11 12 13 14 15

Kambhalgarh Fort Distt.Rajmand Koch Bihar Palace Sahet Sravasti Jhansi Fort, Jhansi Residency, Lucknow Kanheri Caves Agakhan Palace Lenyadri Caves Karla Caves Raigad Fort

Archeological Survey of India, Ministry of Culture

Category

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Printer

Scanner

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Entry Verifiers

Handheld Devices

Mobile Verifiers

Total Manpower

RFP for e-Ticketing Project

S.No

Volume-I

Total Footfall

Name of Monument

Category

Counters

Manpower Required

PC

Printer

Scanner

Entry Verifiers

Handheld Devices

Mobile Verifiers

Total Manpower

Excavated Remains 19 at Sarnath

3,89,252

C

2

2

2

2

2

2

0

0

8

Bekal Fort, Pallikkare, 20 Distt. Kasargod

3,10,946

C

2

2

2

2

2

2

0

0

8

Mattancherry Palace Museum, Kochi, 21 Distt. Ernakulam

3,54,093

C

2

2

2

2

2

2

0

0

8

Sun Temple, 22 Modhera 23 Rani-ki-Vav, Patan

3,12,584 2,76,109

C C

2 2

2 2

2 2

2 2

2 2

2 2

0 0

0 0

8 8

Ma ia s To , Sikandara Ram Bagh Aurangabad Caves Bellary Fort, Bellary Buddhist Caves

31,520 59,146 50,116 5,565 15,830

D D D D D

0 0 0 0 0

0 0 0 0 0

0 0 0 0 0

0 0 0 0 0

0 0 0 0 0

0 0 0 0 0

2 2 2 2 2

2 2 2 2 2

4 4 4 4 4

The Palace Situated, 29 Burhanpur

52,772

D

0

0

0

0

0

0

2

2

4

Bhojshala and Kamal 30 Maula s os ue

11,423

D

0 46

0 46

0 46

0 46

0 46

0 46

2 14

2 14

4 212

24 25 26 27 28

Total

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Round 5 Implementation

S.No

Name of Monument

1 Rajarani Temple Ratnagiri 2 Monument 3 Lalitagiri Monument

Total Footfall

Category

Counters

Manpower Required

PC

Printer

Entry Verifiers

Scanner

Handheld Devices

Mobile Verifiers

Total Manpowe r

31,004

D

0

0

0

0

0

0

2

2

4

23,566 17,374

D D

0 0

0 0

0 0

0 0

0 0

0 0

2 2

2 2

4 4

Front Museum, 4 Thirumayam

67,013

D

0

0

0

0

0

0

2

2

4

Fort on Rock, 5 Dindigul

28,030

D

0

0

0

0

0

0

2

2

4

6,993

D

0

0

0

0

0

0

2

2

4

Rock Cut Jain 7 Temple, Sittanasal

33,161

D

0

0

0

0

0

0

2

2

4

Natural Caven with Insription Eladipattam, 8 Sittannavasal

33,521

D

0

0

0

0

0

0

2

2

4

Suraj Kund, 9 Faridabad

35,286

D

0

0

0

0

0

0

2

2

4

14,155 15,766

D D

0 0

0 0

0 0

0 0

0 0

0 0

2 2

2 2

4 4

Moovarkoil 6 Kodambalur

Temple and Sculpture Shed, 10 Lakkundi 11 Khan-I-Khana

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S.No

12 13 14 15

Name of Monument

Sultanghari Tomb Tughluqabad Kotla Feroz Shah Safdarjung Tomb

Volume-I

Total Footfall

Category

Counters

Manpower Required

PC

Printer

Entry Verifiers

Scanner

Handheld Devices

Mobile Verifiers

Total Manpowe r

330 44,437 71,899 85,739

D D D D

0 0 0 0

0 0 0 0

0 0 0 0

0 0 0 0

0 0 0 0

0 0 0 0

2 2 2 2

2 2 2 2

4 4 4 4

49,168

D

0

0

0

0

0

0

2

2

4

63,107 13,466

D D

0 0

0 0

0 0

0 0

0 0

0 0

2 2

2 2

4 4

37,412 71,268 19,294

D D D

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

2 2 2

2 2 2

4 4 4

Deeg Palace Deeg 22 Distt. Bharatpur

35,094

D

0

0

0

0

0

0

2

2

4

Bishnupur Gr. of Temples. Rani Mahal, Jhansi Bhaja Caves Kolaba Fort Sholapur Fort

88,651 20,659 47,451 55,370 14,759

D D D D D

0 0 0 0 0

0 0 0 0 0

0 0 0 0 0

0 0 0 0 0

0 0 0 0 0

0 0 0 0 0

2 2 2 2 2

2 2 2 2 2

4 4 4 4 4

96,322

D

0

0

0

0

0

0

2

2

4

Ahom ‘aja s Pala e, Garhgaon, Distt. 16 Sibsagar Ranghar pavillion, 17 Jaisagar. 18 Bisnudol, Joysagar. Group of four Maidams Charaideo, Distt. 19 Sibsagar 20 Undavalli 21 Guntuplli

23 24 25 26 27

Remains of 28 Patliputra,

Archeological Survey of India, Ministry of Culture

Page 76 of 107

RFP for e-Ticketing Project

S.No

Name of Monument

Volume-I

Total Footfall

Category

Counters

Manpower Required

PC

Printer

Entry Verifiers

Scanner

Handheld Devices

Mobile Verifiers

Total Manpowe r

Kumrahar Ruins of Vikramshila, 29 Antichak

55,082

D

0

0

0

0

0

0

2

2

4

Lord Cornwallis 30 Tomb, Ghazipur.

19,096

D

0

0

0

0

0

0

2

2

4

Observatory Man Singh (Man Mahal), 31 Varanasi. 32 Laxman Temple 33 Kangra Fort, Kangra

6,323 58,082 85,827

D D D

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

2 2 2

2 2 2

4 4 4

Rock- Cut Temple, 34 Masroor

22,461

D

0

0

0

0

0

0

2

2

4

Palace Complex at Ramnagar, District 35 Udhampur

3,436

D

0

0

0

0

0

0

2

2

4

Group of Temples at Kiramchi, District 36 Udhampur

2,969

D

0

0

0

0

0

0

2

2

4

Avantiswamin Temple, Avantipur, 37 District Pulwama

18,536

D

0

0

0

0

0

0

2

2

4

Ashokan Rock 38 Edicts, Junagadh

37,472

D

0

0

0

0

0

0

2

2

4

Archeological Survey of India, Ministry of Culture

Page 77 of 107

RFP for e-Ticketing Project

S.No

Name of Monument

Buddhist Caves, 39 Junagadh

Volume-I

Total Footfall

Counters

Manpower Required

PC

Printer

Entry Verifiers

Scanner

Handheld Devices

Mobile Verifiers

Total Manpowe r

55,234

D

0

0

0

0

0

0

2

2

4

602

D

0

0

0

0

0

0

2

2

4

D

0 0

0 0

0 0

0 0

0 0

0 0

2 82

2 82

4 164

Baba Pyara Caves, Junagadh & Khapra Khodiya Caves, 40 Junagadh Ancient Palace at 41 Leh, Ladakh

Category

NA Total

Monument Categorization WH – World Heritage Site A – Monument receiving more than 10,00,000 annual footfalls B – Monuments receiving between 5,00,000 – 10,00,000 annual footfalls C – Monuments receiving between 1,00,000 – 5,00,000 annual footfalls D – Monuments receiving less than 1,00,000 annual footfalls

Archeological Survey of India, Ministry of Culture

Page 78 of 107

RFP for e-Ticketing Project

Volume-I

Monument Guidelines       

In World Heritage and Category A Monuments, there will be an Operations Manager. In World Heritage and Category A & B Monuments, Mobile device for Ticket issuance will be used for crowd management. In Category WH & A Monuments, there will be 4 counters [1 - Information Kiosk/cloak attendant, 1 -Foreign, 2 –Indian] In Category B Monuments, there will be 3 counters [1 - Information Kiosk/ Foreign, 2 –Indian] In Category C Monuments, there will be 2 counters [1 - Information Kiosk/ Foreign, 1 –Indian] In Category D Monuments, the ticket issuance and validation will be done using mobile device All the counters although specified however will also act as a ticket issuance counter as and when the need arises

Bill of Quantity Name Total Monuments Total Manpower Required Total PCs Total Handheld Devices Total Printers Total Scanners

Archeological Survey of India, Ministry of Culture

Quantity 116 984 179 131 85 186

Page 79 of 107

RFP for e-Ticketing Project

Volume-I

Visitor Footfall Details Tourist Inflow at Centrally Protected Ticketed Monuments S.NO

NAME OF MONUMENTS

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian

Foreign

Indian

Foreign

Indian

Foreign

Indian

Foreign

Agra Circle 1. Taj Mahal

2970221

581418

4181228

650205

4777445

699936

4117325

489572

2.

Agra fort.

1447226

383025

1437513

339146

1651182

319852

1289818

221566

3.

Fatehpur Sikri

303191

179291

330941

214391

435570

244626

362150

172814

4.

289858

40942

442425

54898

471751

61682

402330

36704

11120

162

290269

248

31246

274

30415

246

6.

Ak a s To , Sikandara Ma ia s To , Sikandara Itimad-ud-Daulah

66376

43705

87933

55840

123475

71258

132080

49629

7. 8.

Ram Bagh Mehtab Bagh

26624 32562

221 6794

34527 67848

326 14453

53295 94069

5851 18602

47347 76040

213 15256

5147178 1235558

6872684

1329507

7638033

1422081

6457505

98600

29132

322488

15054

5.

Total Aurangabad Circle 9.

Ajanta Caves

Archeological Survey of India, Ministry of Culture

90602

3301

388230

27827

411193

Page 80 of 107

RFP for e-Ticketing Project

S.NO

NAME OF MONUMENTS

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian 189920

Foreign Indian 2361 1185607

Foreign 32276

Indian 1330506

Foreign 33954

Indian 1096386

Foreign 17954

14528 1788463

17274

1235380

15141

988648

8652

10.

Ellora Caves

11.

Bibi ka Maqbara

1054041

12

Daulatabad Fort

442721

7789

811145

10679

635498

9211

474948

4938

13.

Pandulena Caves

120641

908

228837

1060

185000

1166

166630

642

14.

Aurangabad Caves

38745

2056

71670

2376

47926

2190

33537

1317

30943 4473952

91492

3845503

90794

3082637

48557

Total

1936670

Bangalore Circle 15. 16. 17. 18. 19.

World Heritage Site, Hampi Daria Daulat Bagh, Sriragapatna Keshva Temple Somanathpur Tippu Palace Bangalore

445521

33807

432602

34217

451518

38387

368490

19206

791645

25797 1726831

40190

933252

27063

669882

14425

174271

11613

366562

84611

200077

31180

117800

7173

118274

5376

295372

12528

160966

7089

102205

3681

Chitradurga Fort Chitradurga

259461

494

583721

789

354182

696

290254

381

Archeological Survey of India, Ministry of Culture

Page 81 of 107

RFP for e-Ticketing Project

S.NO

20.

NAME OF MONUMENTS

Bellary Fort, Bellary Total

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian 6417 1795589

Foreign 19

Indian 13048

Foreign 281

Indian 5501

Foreign 64

Indian 5774

Foreign 33

77106 3418136

172616

2105496

104479

1554405

44899

Bhopal Circle 21.

Buddhist Caves

23912

17

34972

26

15813

17

12926

8

22.

68049

181

87318

174

52560

212

47700

154

15215

0

23291

0

11423

0

9032

0

147668

2523

257411

2243

164751

2213

143527

1402

25.

The Palace Situated, Burhanpur Bhojshala and Kamal Maula s os ue Hoshangs Tomb, Mandu Royal Palaces, Mandu

250953

2806

420670

2530

262164

2532

238991

1596

26.

Roopmati Pavilion

264758

2376

468270

2184

283322

1996

253039

1333

27.

Western Group of Temple, Khajuraho Buddhist monuments, Sanchi Gwalior Fort.

228361

81666

248943

93639

245595

97738

186729

57399

175453

6540

201187

6955

207421

6035

151426

3094

205127

13827

348445

18084

256105

14629

201599

7852

1379496

109936

2090507

125835

1499154

125372

1244969

72838

23. 24.

28. 29.

Total Archeological Survey of India, Ministry of Culture

Page 82 of 107

RFP for e-Ticketing Project

S.NO

NAME OF MONUMENTS

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian

Foreign

Indian

Foreign

Indian

Foreign

Indian

Foreign

Bhubaneswar Circle 30.

Sun Temple Konark

1863767

8644

2254645

8505

2230683

9137

1613574

4593

31. 32.

Udayagiri & Khandagiri Sites Rajarani Temple

378889

3393

550046

3551

442952

3668

287984

1698

28153

1884

37491

1853

28710

2294

16267

754

33.

Ratnagiri Monument

26927

503

40743

410

22938

628

24671

279

34.

Lalitagiri Monument

11716

308

16569

339

16893

481

11749

186

2309452

14732

2899494

14658

2742176

16208

1954245

7510

955476

67003

985537

64099

1012422

73619

736253

41956

60344

1017

170541

2934

65573

1440

33539

486

37.

Group of Monument, Mamallapuram Front Museum, Thirumayam Gingee Fort, Gingee

161131

3577

268072

4463

154492

3281

120316

2520

38.

Fort on Rock, Dindigul

38326

133

60711

567

27963

67

22141

97

39.

Moovarkoil Kodambalur

420

23

5426

228

6925

68

783

23

Total Chennai Circle 35. 36.

Archeological Survey of India, Ministry of Culture

Page 83 of 107

RFP for e-Ticketing Project

S.NO

40. 41.

NAME OF MONUMENTS

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian 14505

Foreign 219

Indian 37070

Foreign 372

Indian 32826

Foreign 335

Indian 23806

Foreign 122

14070

101

36336

594

33248

273

17880

31

1244272

72073

1563693

73257

1333449

79083

954718

45235

Sheikh Chilli's Tomb Thanesar Suraj Kund, Faridabad

119433

155

161800

97

108680

138

94484

82

30654

65

47674

102

35170

116

19174

60

Total

150087

220

209474

199

143850

254

113658

142

187515

4614

347846

5470

233713

4745

173467

2421

364143

7420

687626

8515

444178

7197

320343

3533

255214

5682

294392

5819

334237

6025

242063

2968

Rock Cut Jain Temple, Sittanasal Natural Caven with Insription Eladipattam, Sittannavasal Total

Chandigarh Circle 42. 43.

Dharwad Circle 44. 45. 46.

Durga Temple Complex, Aihole Jaina & Vaishnava Caves, Badami Group of Monuments

Archeological Survey of India, Ministry of Culture

Page 84 of 107

RFP for e-Ticketing Project

S.NO

NAME OF MONUMENTS

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian

Foreign

Indian

Foreign

Indian

Foreign

Indian

Foreign

47.

(WH), Pattadakal Gol-Gumbaz, Bijapur

953462

3019 1994006

3419

1079414

2945

826077

1598

48.

Ibrahim Rouza, Bijapur

164443

2235

333723

2592

240712

2286

173647

1231

49.

Temple and Sculpture Shed, Lakkundi Total

13531

219

18936

161

13836

319

11476

93

23189 3676529

25976

2346090

23517

1747073

11844

1938308

Delhi Circle 50.

Jantar Mantar

320737

9626

365919

11959

489734

15326

352727

9577

51. 52.

Khan-I-Khana Purana Qila

8298 593074

95 8042

8828 542417

744 10512

15486 753314

280 25235

10595 520095

170 5574

53. 54. 55.

Sultanghari Tomb Tughluqabad Kotla Feroz Shah

375 21425 52380

100 1451 555

330 28211 47892

0 1537 624

330 42789 71008

0 1648 891

526 36118 54615

24 1031 653

56. 57.

Safdarjung Tomb Red fort

49940 2398783

5275 57717 141516 2292110

7044 144667

78390 2687367

7349 166782

64226 2227732

4108 108984

58. 59.

Humayun's Tomb Qutb Minar Day

309186 2297296

208490 406373 262125 2591538

232341 295159

528622 3057616

263780 339993

788881 2502412

184215 230550

Total

6051494

637275 6341335

704587

7724656

821284

6557927

544886

Archeological Survey of India, Ministry of Culture

Page 85 of 107

RFP for e-Ticketing Project

S.NO

NAME OF MONUMENTS

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian

Foreign

Indian

Foreign

Indian

Foreign

Indian

Foreign

Guwahati Circle 60.

61. 62. 63. 64.

Aho ‘aja s Pala e, Garhgaon, Distt. Sibsagar Karenghar of Ahom Kings, Sibsagar Ranghar pavillion, Jaisagar. Bisnudol, Joysagar. Group of four Maidams Charaideo, Distt. Sibsagar Total

38713

73

46876

94

49082

86

31401

107

129627

437

180856

416

167815

470

87039

332

61609

344

69259

322

62731

376

40297

236

9929

14

15313

19

13410

56

7543

23

33883

24

38224

14

37393

19

13992

12

273761

892

350528

865

330431

1007

180272

710

Hyderabad Circle 65.

Charminar

1136508

5552

2258366

24487

1455608

13329

1187467

8226

66.

Golconda

104554

675

2088398

19363

1478094

19125

1242039

14117

67.

Amaravathi

1160

5

119698

151

17771

219

13107

111

Archeological Survey of India, Ministry of Culture

Page 86 of 107

RFP for e-Ticketing Project

S.NO

NAME OF MONUMENTS

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian 2294

Foreign 18

Indian 135162

Foreign 671

Indian 131846

Foreign 631

Indian 67577

Foreign 531

68.

Nagarjunakonda

69.

Undavalli

2912

19

82219

535

70847

421

51229

244

70.

Guntuplli

629

0

11279

39

19268

26

18060

6

71.

Warangal

5357

12

140618

410

111420

307

84898

230

72.

Chandragiri

7164

3

165789

208

102910

108

76807

60

1260578

6284

5001529

45864

3387764

34166

2741184

23525

Total

Jaipur Circle 73.

Chittaurgah Fort

377291

18795

734003

21096

492913

21618

411853

12001

74.

Kambhalgarh Fort Distt.Rajmand Deeg Palace Deeg Distt. Bharatpur Total

138774

17742

225591

20430

174289

18561

158316

12440

28766

1241

74537

1475

34013

1081

34495

663

544831

37778

1034131

43001

701215

41260

604664

25104

75.

Archeological Survey of India, Ministry of Culture

Page 87 of 107

RFP for e-Ticketing Project

S.NO

NAME OF MONUMENTS

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian

Foreign

Indian

Foreign

Indian

Foreign

Indian

Foreign

Kolkata Circle 76.

Koch Bihar Palace

371247

46

738199

356

401181

73

296996

42

77.

Hazarduari Palace

600930

654

877753

417

696212

533

420541

368

78.

Bishnupur Gr. of Temples. Total

84747

571

359862

35595

87789

862

63112

255

1056924

1271

1975814

36368

1185182

1468

780649

665

Lucknow Circle 79. 80.

Sahet Sravasti Jhansi Fort, Jhansi

60579 132104

2883 851

36858 51908

4317 254

151215 298969

6723 793

108890 169480

4653 426

81.

Rani Mahal, Jhansi

6588

53

4844

13

20589

70

11588

17

82.

Residency, Lucknow Total

137254

1394

70955

858

282491

2638

248807

2569

336525

5181

164565

5442

753264

10224

538765

7665

299903

22187

119024

10501

375255

20873

362036

19528

Mumbai Circle 83.

Elephanta Caves

Archeological Survey of India, Ministry of Culture

Page 88 of 107

RFP for e-Ticketing Project

S.NO

NAME OF MONUMENTS

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

84.

Kanheri Caves

Indian 101064

85.

Shaniwarwada

372787

5474

94336

1948

743048

7700

383805

4985

86.

Agakhan Palace

83656

7635

26764

3268

103577

9481

75295

4251

87.

Lenyadri Caves

304696

218

84410

44

367946

147

308144

79

88.

Karla Caves

127825

2112

48620

1045

210781

2154

147501

1275

89.

Bhaja Caves

26382

856

9418

413

46502

949

37173

720

90.

Raigad Fort

185963

168

57052

78

175990

184

235402

86

91.

Kolaba Fort

62374

93

22156

88

55158

212

25278

65

92.

Sholapur Fort

25000

6

4225

6

14743

16

9633

9

1589650

41285

510480

18508

2279019

46664

1732972

34225

90453

713

84670

861

95853

469

84641

310

96883

7112

94458

5789

139375

8255

85411

5451

Total

Foreign 2536

Indian 44475

Foreign 1117

Indian 186019

Foreign 4948

Indian 148705

Foreign 3227

Patna Circle 93. 94.

Remains of Patliputra, Kumrahar Ancient Site of Vaishali, Kolhua

Archeological Survey of India, Ministry of Culture

Page 89 of 107

RFP for e-Ticketing Project

S.NO

95. 96. 97. 98. 99. 100. 101.

NAME OF MONUMENTS

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian 223043

Foreign 61018

Indian 237436

Foreign 55003

Indian 516135

Foreign 23114

Indian 386925

Foreign 13701

130510

104

134681

128

50449

4633

35610

251

5037

127

5310

430

215651

328

149522

128

383623

15150

423220

19523

176727

234

145707

119

152561

201

178205

262

19084

12

18271

2

10931

113

17267

7

5869

454

5159

379

30176

308

44467

277

309174

80078

244689

44625

1123217

84846

1219714

82280

1528317

117577

1155935

64966

Laxman Temple

43716

38

18143

28

42901

15181

23848

36

Total

43716

38

18143

28

42901

15181

23848

36

Excavated Remains at Nalanda Ruins of Vikramshila, Antichak “he “hah “u i s To , Sararam Old fort (Shahi fort), Jaunpur Lord Cornwallis Tomb, Ghazipur. Observatory Man Singh (Man Mahal), Varanasi. Excavated Remains at Sarnath Total

Raipur Circle 102.

Archeological Survey of India, Ministry of Culture

Page 90 of 107

RFP for e-Ticketing Project

S.NO

NAME OF MONUMENTS

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian

Foreign

Indian

Foreign

Indian

Foreign

Indian

Foreign

Shimla Circle 103.

Kangra Fort, Kangra

55966

1030

13868

397

84186

1641

62186

1433

104.

Rock- Cut Temple, Masroor Total

15021

401

4691

88

21527

934

17406

699

70987

1431

18559

485

105713

2575

79592

2132

2450

1

2777

1

3436

0

3252

9

1471

0

2430

1

2969

0

2870

0

8048

36

7721

27

18442

94

26154

175

6295

4019

10500

4700

0

0

18264

4056

23428

4729

24847

94

32276

184

Srinagar Circle 105.

106.

107.

108.

Palace Complex at Ramnagar, District Udhampur Group of Temples at Kiramchi, District Udhampur Avantiswamin Temple, Avantipur, District Pulwama Ancient Palace at Leh, , District Leh Total

Archeological Survey of India, Ministry of Culture

Page 91 of 107

RFP for e-Ticketing Project

S.NO

NAME OF MONUMENTS

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian

Foreign

Indian

Foreign

Indian

Foreign

Indian

Foreign

Thrissur Circle 109.

Bekal Fort, Pallikkare, Distt. Kasargod

145755

337

238065

484

310273

673

267057

608

110.

Mattancherry Palace Museum, Kochi, Distt. Ernakulam

173352

145548

147220

85610

224775

129318

172992

77394

Total

319107

145885

385285

86094

535048

129991

440049

78002

Vadodara Circle 111.

Jami Masjid, Champaner- Pavagadh Saher ki Masjid Champaner Pavagadh

102173

1404

75747

2165

115834

2095

85221

1008

112.

Sun Temple, Modhera

206837

2405

57389

1072

309215

3369

270328

1789

113.

Rani-ki-Vav, Patan

217125

2123

18592

924

273203

2906

242113

1366

Archeological Survey of India, Ministry of Culture

Page 92 of 107

RFP for e-Ticketing Project

S.NO

NAME OF MONUMENTS

114.

Ashokan Rock Edicts, Junagadh

115.

Buddhist Caves, Junagadh

116.

Baba Pyara Caves, Junagadh & Khapra Khodiya Caves, Junagadh Total Grand Total

Archeological Survey of India, Ministry of Culture

Volume-I

2009-10

2010-11

2011-12

2012-13 (April – November)

Indian 47678

Foreign 491

Indian 9474

Foreign 254

Indian 36841

Foreign 631

Indian 30837

Foreign 308

56609

762

13650

381

54382

852

43800

541

303

4

98

4

557

45

556

18

630725

7189

174950

4800

790032

9898

672855

5030

29220831 2537168

42422930

2866591 41042140

3093177

32650198

1116755

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RFP for e-Ticketing Project

Volume-I

Technical Specifications The specification and BOM provided below is indicative. The bidder should provide the complete BOM in the technical proposal (without price). The same BOM along with prices shall be provided in the commercial proposal. The BOM in the technical bid should match the BOM submitted in the commercial bid. Specifications of each component: The indicative general configurations for the server and other are provided below. The specifications are indicative and the Successful Bidder must fine-tune and provide detailed specifications and numbers as per requirements of the system proposed. The Successful Bidder should also propose the specifications of any additional servers and other hardware, if required for the system. Features common for all hardware items 

     



All components shall be rated for continuous operation. Availability of spares and support for the system for the complete period of the contract. The Bidder shall provide all other H/W items that are not explicitly mentioned herein but are required to fulfill the intended specifications by the Bidder in the bid. The Specifications parameters are indicative and any item of higher rating will be preferred. All servers (systems) shall be of same make. No item should be offered whose end-of-sale has been declared by the OEM or has been declared to be under phase out. All events and changes applied to the device configurations shall be audited and logged. The proposed devices shall provide support for alerting the solution and also provide support for syslog and SNMP.

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RFP for e-Ticketing Project

S.No

Volume-I

Compliant (Yes/No)

Blade Chassis Specifications

1.

Single blade chassis should accommodate minimum 6 or higher hot pluggable blades

2.

Should accommodate Blade Servers

3.

DVD ROM can be internal or external, which can be shared by all the blades allowing remote installation of S/W and OS

4.

Minimum 2 functionality

5.

Hot-plug, redundant Gigabit Ethernet switch module with minimum 10 ports (cumulative), which enable connectivity to Ethernet via switch.

6.

Hot Swap redundant power supplies to be provided

7.

All Power Supplies modules should be populated in the chassis

8.

Hot Swappable and redundant Cooling Unit

9.

Systems Management module for management and deployment tools to aid in Blade Server configuration and OS deployment locally as well as remotely.

external

Remarks

x86 based processor

USB

connections

10. Remote console management capabilities 11. Blade enclosure should have provision to connect to display console / central console for local management like trouble shooting, configuration, system status/health display. This should be either wall and table mountable inclusive of stand

Archeological Survey of India, Ministry of Culture

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S.No.

Blade Server Specifications

1.

Blade can be half / full height with I/O connectivity to backplane

2.

2 * x86 based 8 core processor or better having specint rate of 630 or more

3.

Min 8 GB DDR-III ECC Memory with min free slots for future expandable capability.

4.

Minimum Memory: 8 GB scalable to 64 GB per blade

5.

The Blade should have redundant 4 Gbps Fiber Channel HBA/ ports to connect to storage

6.

2 X (1000BASE-T) Tx Gigabit LAN ports with TCP / IP offload engine support / dedicated chipset for network I/O on blade server

7.

2 X 300 GB SAS HDD or more hot swappable/ hot pluggable system disk with mirroring using integrated RAID 0,1 on internal disks. It should be possible to hot swap the drives without shutting down the server.

8.

Should support heterogeneous OS platforms

9.

VGA / Graphics Port / Controller

Volume-I

Compliant (Yes/No)

Remarks

10. The blade should support for virtualization using the operating system proposed 11. For Management of the blade servers, Blade Server OEM management software to be provided with device drivers

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Volume-I

Desktop: May please note that the non-sta dard a d asse

led PC’s shall ot e a epted

Desktop specifications Features

Specifications

Processor, Chipset & Mother Board

Latest Generation CPU 3.10 Ghz or higher, 6MB Cache and Standard OEM Chipset and Mother Board.

RAM

Hard Disk Drive & controller

Optical Drive

500 - GB SATA 3.0 Gb/s Hard Drive (16 MB Cache, 7200 RPM with SMART or equivalent technology for self-monitoring and prefailure alert) Internal DVD-ROM / RW Integrated Graphics and Audio

Ethernet

Gigabit 10/100/1000 Network card with remote booting facility

Bays

External : 2 * 5.25" drive bays ; Internal : 2* 3.5" drive bays

Ports

Remarks

4 GB DDR3 PC3- 6400 (1066 Mhz) Non ECC RAM expandable up to 16 GB (4 DIMM Slots minimum)

Graphics and Audio

Slots

Compliant (Y/N)

Minimum 3 PCI / PCI express slots

Ports :Minimum 6 * USB 3.0 (some in rear and some in front) , 1 Serial Port, 1 Parallel Port, 1 mike in , 1* VGA, 1* Line in , 1* Line out, 1* RJ 45

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Power Supply

Minimum 300-watt ATX Power Supply – PFC (Active Power Factor Correction (PFC) power supply). Surge Tolerance of up to 2000V

Keyboard

USB/PS/2 104 keys keyboard (Same make as PC)

Monitor

8. LCD o ito ith TCO 5.0 Certification, Energy Star

Mouse

USB/PS/2 2 Button Optical Scroll Mouse(Same make as PC)

Operating System

Windows7 or Equivalent or Linux (latest release)

Office Productivity

Complete Office Productivity

Compliance and Certifications

As per industry standard for PC and energy star for Monitor

Drivers

Drivers should be freely a aila le o OEM s e site and should be supplied in media along with the PC

Certifications

Windows Or Equivalent

Warranty

5 years comprehensive onsite replacement warranty from the date of acceptance of systems as per the other clauses of the RFP

Antivirus

For each PC with upgrade license for 5 years (CDs to be included)

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Data Centre and Disaster Recovery Bill of Materials: Item Description

Qty

Compliance

Remarks

(Y/N)

Data Centre Server Components Application Server Database Server Web Server

No. (s) to be ascertained and provisioned by IA

Authentication Server Any other server, please mention Software Operating System System Software EMS for SLA Measurement Tools and Application Performance management & monitoring Disaster Recovery Centre Server Components Application Server Database Server

No. (s) to be ascertained and procured by IA

Web Server Authentication Server Software Operating System System Software EMS for SLA Measurement Tools and Application Performance management & monitoring Any other server, please mention Fibre Cabling and Network Items for Data Centre and Disaster Recovery Centre Internet Routers Archeological Survey of India, Ministry of Culture

Shared service Page 99 of 107

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Item Description

Volume-I

Qty

Compliance

Remarks

(Y/N)

Core switch

as a part of DC rental

Application Switches UTM Firewall with VPN and IPS Server racks Host Intrusion Prevention System (HIPS) Patch Panel Building Monitoring System, Access Control, Physical Security & Surveillance, Power Supply, UPS Backup and Generator, Precision AC, Fire Prevention System, Enterprise Management System for Infrastructure Management (Servers) including network and ITIL based Helpdesk Data Centre and Disaster Recovery Centre Software Data Center Software (Server OS with CAL, Server Management etc.)

To be ascertained and provisioned by IA

SAN Storage

Shared service as a part of DC rental

SAN Switch Virtual Tape Library Bandwidth for DC and DR WAN connectivity for internet gateway (10 Mbps) Replication links between DC & DR (2 Mbps) Other(s) - please specify

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Enterprise Management System EMS Features Basic Requirement : 

     

Solution should provide for future scalability of the whole system without major architectural changes. Should be SNMP compliant. Filtering of events should be possible, with advance sort option based on components, type of message, time etc. Should support Web / Administration Interface. Should provide compatibility to standard RDBMS. Solution should be open, distributed, and scalable and open to third party integration. Should provide fault and performance management for multi-vendor TCP/IP networks.

Fault Management 

         

Should be able to get fault information in real time and present the same in alarm window with description, affected component, time stamp etc. Should be able to get fault information from heterogeneous devices routers, switches, servers etc. Event related to servers should go to a common enterprise event console where a set of automated tasks can be defined based on the policy. Should have ability to correlate events across the entire infrastructure components of DC/DR. Should support automatic event correlation in order to reduce events occurring in DC/DR. Should support advanced filtering to eliminate extraneous data / alarms in Web browser and GUI. Should be configurable to suppress events for key systems/devices that are down for routine maintenance or planned outage. Should be able to monitor on user-defined thresholds for warning/ critical states and escalate events to event console of enterprise management system. Should provide out of the box root cause analysis with multiple root cause algorithms inbuilt for root cause analysis. Should have self-certification capabilities so that it can easily add support for new traps and automatically generate alarms. Should provide sufficient reports pertaining to asset and change management, alarms and availability of critical network resources as well as network response times for critical links.

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

The tool shall integrate network, server and database performance information and alarms in a single console and provide a unified reporting interface for network and system components. The current performance state of the entire network and system infrastructure shall be visible in an integrated console.  Should provide an integrated performance view for all the managed systems and networks along with the various threshold violations alarms in them. It should be possible to drilldown into the performance view to execute context specific reports.  Should provide the following reports for troubleshooting, diagnosis, analysis and resolution purposes: Trend Reports, At-A-Glance Reports, & capacity prediction reports.  Should be able to auto-calculate resource utilization baselines for the entire managed systems and networks and allow user to set corresponding upper and lower threshold limits.

       

Application Performance Management

 

Reporting

End to end Management of applications (J2EE/.NET based) Determination of the root cause of performance issues whether inside the Java / .Net application in connected back-end systems or at the network layer. Automatic discovery and monitoring of the web application environment Ability to monitor applications with a dashboard. Ability to expose performance of individual SQL statements within problem transactions. Monitoring of third-party applications without any source code change requirements. Proactive monitoring of all end user transactions; detecting failed transactions; gathering evidence necessary for problem diagnose.  Storage of historical data is for problem diagnosis, trend analysis etc.  Monitoring of application performance based on transaction type.  Ability to identify the potential cause of memory leaks.

   

Should able to generate reports on predefined / customized hours. Should be able to present the reports through web and also generate pdf / CSV / reports of the same. Should provide user flexibility to create his /or her custom reports on the basis of time duration, group of elements, custom elements etc. Should provide information regarding interface utilization and error statistics for physical and logical links. Should create historical performance and trend analysis for capacity planning. Should be capable to send the reports through e-mail to pre-defined user with pre-defined interval.

RFP for e-Ticketing Project

Volume-I

 Should be able to generate all sorts of SLA Reports.  Should be able to generate web-based reports, historical data for the systems and network devices and Near Real Time reports on the local management console.  Should have capability to exclude the planned-downtimes or downtime outside SLA.  Should be able to generate the reports for Server, Application.  Provide Historical Data Analysis: The software should be able to provide a time snapshot of the required information as well as the period analysis of the same in order to help in projecting the demand for bandwidth in the future.



Application Availability Reports

Availability and Uptime – Daily, Weekly, Monthly and Yearly Basis  Trend Report  Custom report  MTBF and MTTR reports SLA Monitoring: The SLA Monitoring component of EMS will have to possess the following capabilities:  EMS should integrate with the application software component of portal software that measures performance of system against the following SLA parameters: o Response times of Portal; o Uptime of IT Infrastructure; o Meantime for restoration of services etc.  EMS should compile the performance statistics from all the IT systems involved and compute the average of the parameters over a quarter, and compare it with the SLA metrics laid down in the RFP.  The EMS should compute the credits/debits of the SLA metrics and arrive at the quarterly service charges payable to the Agency after applying the system of penalties and rewards.  The SLA monitoring component of the EMS should be under the control of the authority that is nominated the client so as to ensure that it is in a trusted environment.  The SLA monitoring component of the EMS should be subject to random third party audit to vouchsafe its accuracy, reliability, and integrity.

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Ticket Printer Feature Communication Interface Printing method Printing resolution Printing Length Printing Length Printing Width Memory Sensors 2D Barcodes 1D Barcodes Storage Temperature Operation Temperature Media Type Printer Type Graphics

Volume-I

Specification RS-232, Parallel, USB, Ethernet Direct Thermal & Thermal Transfer 200 to 300 DPI 10cm to 15cm 3-4 Tickets per second 4 to 5cm 8 to 10 DRAM, 4 to 5 FLASH ROM Media Gap, Black Line MaxiCode, QRCode, Composite Code Code 39, Code 93, Code 128 A,B,C 0C to 50C 4C to 40C Roll-feed, die cut, continuous, fan-fold, tags, ticket in thermal paper Desktop BMP, IMG, GIF

Ticket Scanner Feature Weight Number of Scans per full charge Mounting Position Operation Temperature Storage Temperature Communication Interface Cardless Scan Elementry Frequency Handheld Radio Type Radio Range Scanner Technology Scan Pattern Scan Capability

Archeological Survey of India, Ministry of Culture

Specification 200 to 300grams 10,000 to 20,000 Horizontal or Vertical 4C to 40C 0C to 50C RS-232, USB Yes 50 to 100Hz Yes Bluetooth or Other 10 to 20Meters Laser, Imager Omni Directional 1D and 2D barcodes

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RFP for e-Ticketing Project

Volume-I

Proposed Process Diagrams (indicative) Web Based Online Ticketing Process Payment Gateway Partner

ETS Application

Database Repository

Internet Fill Up Online form (Visitor Details , Special Needs, Monument Details, Date ,etc)

Capturing Details

Online Booking

Visitor End

Store Visitor details (Foreign/Indian/Physically Challenged/ School Group/VVIP/Freedom Fighter)

Visitor & Monument Details Make Payments Transaction Acknowledgement

Booking Confirmation

Payment

Reconciliation

Booking Notification Trip Booking Confirmation

Confirmation Page

Booking Retrieval

Value Added Services

Customer Authentication

Archeological Survey of India, Ministry of Culture

Customer validation

Customised Alerts & Notifications

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Volume-I

Making Payment

Ticket Issuance at POS

Ticket Issuance at Monument Ticket Counter (Monument)

ETS-POS Application

Validation/Approval

Counter Handheld Device

Database Repository

Store Visitor Data Entry of Ticket Sales in POS System

Capture Visitor Details

Credit Card Payment Reconciliation

Ask for Printed Ticket

Transaction Partner Approval

Ticket Generation

Reconciliation of POS & Web

Cash Deposit Currency Chest

Verification

SMS Notification

Verification at Gate

Status Update Pre Booking

Internet Ticket

Processed for Invalidation

MIS Reports & Performance Monitoring

ASI Website Dashboard

Reconciled Records

Sales / Revenue Data

ASI Website

Dashboard Monitoring

Real Time Data Reconciliation

Point of Sale

25 25 % 25 % 25 % %

Archeological Survey of India, Ministry of Culture

Reconciled data

5 4 3 2 1

Page 106 of 107

RFP for e-ASI Project

Volume-II

Request for Proposal e-Ticketing Solution For Archaeological Survey of India, Volume-II Commercial and Bidding Terms March 2013

Submitted by

National Institute for Smart Government April 2013

RFP for e-Ticketing Solution

Volume-II

Table of Contents

Table of Contents 1.

Introduction ................................................................................................................................... 8

2.

Scope of Work for Implementation Agency (IA) ............................................................................ 9

3.

Constitution of the Team ............................................................................................................. 10 3.1 3.2 3.3

OVERVIEW OF THE TEAM FOR IMPLEMENTATION OF THE APPLICATION .............................................. 10 TEAM STRUCTURE ....................................................................................................................... 10 PERSONNEL PROFILE .................................................................................................................... 11 3.3.1 Program Manager ......................................................................................................... 11 3.3.2 Manager – Infrastructure ............................................................................................. 12 3.3.3 Business Analyst ........................................................................................................... 12 3.3.4 Solution Architect (Application Software) .................................................................... 13 3.3.5 Database Administrator................................................................................................ 14 3.3.6 Support Manager - Post Implementation..................................................................... 14 3.3.7 Support Executive - Post Implementation.................................................................... 15 3.3.8 Operations Manager – On Site ..................................................................................... 15 3.3.9 Staff – Ticket Issuance and Verification – POS ............................................................. 16 3.4 GENERAL INSTRUCTIONS FOR PROPOSING THE TEAM ......................................................................... 16

4.

Approach & Methodology for Implementation of Technical Solution ........................................ 18

5.

Payment Terms & Schedule ......................................................................................................... 21

6.

Bidding Process Details ................................................................................................................ 24 A. B. C. D.

7.

BIDDING SCHEDULE ..................................................................................................................... 24 GENERAL INSTRUCTION TO BIDDERS ............................................................................................... 25 BID SUBMISSION INSTRUCTIONS .................................................................................................... 30 BID OPENING & EVALUATION PROCESS .......................................................................................... 34 I. Evaluation of Prequalification Bid ..................................................................................... 35 II. Evaluation of Technical Bids .............................................................................................. 35 III. Evaluation of Commercial Bids .......................................................................................... 36 IV. Rejection Criteria ............................................................................................................... 37 Award of Contract ........................................................................................................................ 39

A. B. C. D. E. F. G.

POST QUALIFICATION AND AWARD CRITERIA ................................................................................... 39 PURCHASER'S RIGHT TO VARY SCOPE OF CONTRACT ......................................................................... 39 PURCHASER'S RIGHT TO ACCEPT AND REJECT BIDS ........................................................................... 39 NOTIFICATION OF AWARD ............................................................................................................ 39 NEGOTIATIONS WITH THE SUCCESSFUL BIDDER................................................................................. 40 SIGNING OF CONTRACT ................................................................................................................ 40 PERFORMANCE SECURITY ............................................................................................................. 40

Annexure 1: Bid Formats ....................................................................................................................... 41 A. B. C.

COVER LETTER ............................................................................................................................ 41 PRE-QUALIFICATION LETTER ......................................................................................................... 44 SUPPORTING INFORMATION FOR PRE-QUALIFICATION CONDITIONS .................................................... 46

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D.

E. F.

Volume-II

TECHNICAL BID FORMATS ............................................................................................................. 51 i. Technical Bid Letter ........................................................................................................... 51 ii. Credential Format.............................................................................................................. 53 iii. Overview of Proposed Solution ......................................................................................... 54 iv. Manpower details ............................................................................................................. 55 COMMERCIAL BID LETTER ............................................................................................................. 57 i. Price Bid format - Breakdown of Cost Components.......................................................... 59 EVALUATION OF TECHNICAL BIDS ................................................................................................... 74

Annexure 2: Request for Clarification Format ....................................................................................... 78 A. B.

FORMAT FOR CLARIFICATIONS ....................................................................................................... 78 CLARIFICATION ON RFP DOCUMENT .............................................................................................. 78

List of Tables Table 1 : Key Resource Requirements .................................................................................................. 11 Table 2 : Progressive Roll-out Approach ............................................................................................... 18 Table 3 : Project Implementation Schedule .......................................................................................... 20 Table 4 : Terms of Payment for IA ........................................................................................................ 21 Table 5 : Important Dates for Bid Process ............................................................................................ 24

List of Abbreviations

Archaeological Survey of India, Ministry of Culture

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RFP for e-Ticketing Solution

AMC ASI FRS HR IA ISO NIC NISG PMU RFP SLA SRS VPN ETS POS

Volume-II

Annual Maintenance Contract Archaeological Survey of India Functional Requirement Specifications Human Resources Implementation Agency International Standards Organization National Informatics Centre National Institute for Smart Government Project Management Unit Request for Proposal Service Level Agreement Software Requirement Specifications Virtual Private Network over Broad Band E Ticketing Solution Point of Sale

Archaeological Survey of India, Ministry of Culture

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Volume-II

About this Request for Proposal This document constitutes the Request for Proposal (RFP) for selection of Implementation Agency (IA) by Archaeological Survey of India (ASI). This RFP has been prepared to invite bidders to submit their proposals to implement and maintain e-Ticketing Solution. Information used for the preparation of this RFP has been made available from relevant and published sources of information. Nonetheless, bidders are required to make informed evaluation and decision based on their judgment. This RFP document contains the entire information that constitutes the requirement as proposed by ASI in order for qualified bidders to submit their proposals. Any queries or clarifications must be submitted in the prescribed format and will be addressed to all bidders simultaneously. This RFP comprises the following documents: Volume I: Functional, Technical and Operational Requirements Volume I of RFP brings out all the details of solution requirements of the e-Ticketing system. This volume also gives the details of the other requirements (functional, operational and technical) of the e-Ticketing project. Volume II: Instruction to Bidders and Bidding Terms and Conditions Volume II of RFP brings out details of the bidding process, bidding terms and conditions and all that may be needed by the bidders to understand bidding process. Volume III: Master Service Agreement and Service Level Agreement Volume III of RFP explains the contractual terms that will govern the project implementation and operation. This includes the draft Master Service Agreement and Service Level Agreement that ASI intends to sign with the successful bidder or the selected Implementing Agency. This Document is Volume II.

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Volume-II

Disclaimer This Request for Proposal (RFP) for Selection of Implementation Agency is issued by Archeological Survey of India under the Ministry of Culture, Government of India. Whilst the information in this RFP has been prepared in good faith, it is not and does not purport to be comprehensive or to have been independently verified. Neither ASI, nor any of its officers or employees, nor any of their advisers nor consultants accept any liability or responsibility for the accuracy, reasonableness or completeness of the information contained in the RFP, or for any errors, omissions or misstatements, negligent or otherwise, relating to the proposed e Ticketing Project, or makes any representation or warranty, express or implied, with respect to the information contained in this RFP or on which this RFP is based or with respect to any written or oral information made or to be made available to any of the recipients or their professional advisers and, so far as permitted by law and except in the case of fraudulent misrepresentation by the party concerned, and liability therefore is hereby expressly disclaimed. The information contained in this RFP is selective and is subject to updating, expansion, revision and amendment at the sole discretion of ASI. It does not, and does not purport to, contain all the information that a recipient may require for the purposes for making a decision for participation in this process. Each Party must conduct its own analysis of the information contained in this RFP, to correct any inaccuracies therein and is advised to carry out its own investigation into the proposed e Ticketing Project, the regulatory regime which applies thereto and by and all matters pertinent to this Project and to seek its own professional advice on the legal, financial and regulatory consequences of entering into any agreement or arrangement relating to this Project. ASI shall not be responsible for any direct or indirect loss or damage arising out of or for use of any content of the RFP in any manner whatsoever. This RFP includes certain statements, projections, targets and forecasts with respect to the Project. Such statements, projections, targets and forecasts reflect various assumptions made by the management, officers, employees, consultants, and experts of ASI, which (the assumptions and the base information on which they are made) may or may not prove to be correct. No representation or warranty is given as to the reasonableness of forecasts or the assumptions on which they may be based and nothing in this RFP is, or should be relied on as, a promise, representation or warranty. ASI shall be the sole and final authority with respect to qualifying a bidder through this RFP. The decision of ASI in selecting the Implementation Agency who qualifies through this RFP shall be final and ASI reserves the right to reject any or all the bids without assigning any reason thereof. ASI further reserves the right to negotiate with the selected agency to Archaeological Survey of India, Ministry of Culture

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Volume-II

enhance the value through this project and to create a more amicable environment for the smooth execution of the project. ASI may terminate the RFP process at any time without assigning any reason and upon such termination ASI shall not be responsible for any direct or indirect loss or damage arising out of such a termination.

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1.

Volume-II

Introduction

Particulars of RFP 1.1. This i itatio to Te de is fo Esta lishi g E Ticketing Solution (ETS) fo the selected ticketed Monuments of Archaeological Survey of India (ASI). 1.2. Bidders are advised to study the RFP Document carefully. Submission of Tender shall be deemed to have been done after careful study and examination of the Tender Document with full understanding of its implications. Sealed offers prepared in accordance with the procedures enumerated in Section 6 of RFP Volume II should be submitted to Senior Administrative Officer at ASI, not later than the date and time laid down, at his/her address given in the Section 6 of RFP Volume II. 1.3. The tender document can be obtained during working hours on all working days at the office address (as prescribed in Section 6) from the start date of sale of tender till the last date. The tender document can also be downloaded from ASI website (www.asi.nic.in). 1.4. Tender fee of Rs. 10,000 (Rupees Ten Thousand Only) has to be paid at the time of purchasing the tender from the office address or if the document is downloaded, should be submitted along with the Bid Security at the time of Bid Submission. Te de fee should e i fo of De a d D aft d a i fa o of Director General, A haeologi al “u e of I dia pa a le at Ne Delhi. Te de fee su itted the bidder shall be non-refundable. 1.5. This Tender document is not transferable. 1.6. Bid Security 1.7. All bids must be accompanied by Bid Security of Rs. 50,00,000 (Rupees Fifty Lakhs Only). Bid Security is to be submitted in the form of Demand Draft or Bank Guarantee issued valid for at least 180 days from the date of opening of Technical Bid. The De a d D aft o Ba k Gua a tee should e i fa o of Director General, A haeologi al “u e of I dia a d pa a le at Ne Delhi.

Archaeological Survey of India, Ministry of Culture

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2.

Volume-II

Scope of Work for Implementation Agency (IA)

Statement of Work This RFP envisages the following components of work to be executed by a competent IA in order to fulfill the objectives of the proposed e ticketing systems: a. Study, design, customization testing, and deployment of a web-based e-ticketing system, integrated with payment gateway, to enable visitors to pre-book tickets on internet at their convenience. b. Supply, installation, configuration, customization,, integration, testing and commissioning of Point-of-Sale (POS) application at ticketed monuments that shall have a common back-end platform that integrates with a common solution. c. Procurement, installation, configuration and commissioning of client side IT and non-IT infrastructure d. Deployment of server side application including IT and non-IT infrastructure at the DCDR that is either owned by the IA or through a third party arrangement by IA. e. Facilitate ASI in provisioning, configuration and commissioning of network links to all the identified monument sites of ASI that enables connectivity to the Data Center and Disaster Recovery Center f. Supply of manpower services to manage and operate the ticketing system at ticket issuing counters and entry gates g. Operation and Maintenance of the entire e- Ticketing System including Application, IT & Non-IT infrastructure for a period of five years from the date of final Go-Live h. Documentation of the e- Ticketing Project

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3.

Volume-II

Constitution of the Team

The constitution of the team of the bidder has been defined below for the various activities associated with the Project. 3.1

Overview Of The Team For Implementation Of The Application 3.1.1 Bidders must propose suitable profiles to meet the eligibility conditions given below. 3.1.2 Bidder must note that the Seven (7) positions described below shall be used for technical evaluation. 3.1.3 Bidder is required to make an independent evaluation of all positions that are required to be filled in order to meet the requirements of the project. It is mandatory that the resource proposed for the key position should not change in the first six months of the project. If at all, the resource is changed, a suitable replacement shall be made available with information for approval to ASI. For all other categories of resources, except the Key Personnel, the details of proposed resources may be furnished by the Bidder at the time of contract finalization.

3.2

Team Structure

Key Resource requirements (Minimum) Project Management Team Program Manager One Program Manager with at least 10 years of experience in similar implementations Project Implementation Team Manager Infrastructure

Business Analyst Solution Architect Application Database Administrator

One Infrastructure Manager with at least 8 ea s experience of at least two (2) implementations of Ticketing solutions, or Monitoring solutions, preferably for a Government of India department One Business Analyst with at least 8 ea s experience O e “olutio A hite t ith at least ea s experience in designing or solutioning of similar application software One Database Administrator with at least 5 years experience

Project Operations Team – Post Implementation Support Manager Operations Manager ith at least ea s experience handling multiple locations Support Executives Executives ith at least 2 ea s e pe ie e handling similar project Manpower Deployment at POS

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RFP for e-Ticketing Solution

Operations Manager – On Site Ticket Issuance Staff Ticket Verifying Staff

Volume-II

Operations Manager – On Site with at least 5 ea s e pe ie e i a agi g ope atio s of a similar nature The staff at the PO“ should ha e 2 ea s experience in managing end to end operations of ticket issuance, verification and collection of cash The staff at the PO“ should ha e 2 ea s experience in managing end to end operations of ticket issuance, verification and collection of cash

Table 1 : Key Resource Requirements

3.3

Personnel Profile The required profile of the personnel mentioned above is as follows:

3.3.1 Program Manager a.

Profile 

 

b.

(S)He must have a minimum of 10 ea s e pe ie e in IT with a minimum of 5 years in Program Management. (S)He must preferably have qualifications in Project Management (e.g., PMP certified). (S)He should have extensive experience and proven expertise in managing similar multi module contracts of this type and complexity.

Responsibility        

(S)He should be responsible for organizing, planning, directing, and coordinating the overall program effort. (S)He should be responsible for allocating resources to the project. (S)He should be responsible for conflict management, issue and dispute resolution. (S)He should participate in all fortnightly / monthly project meetings and project review meetings. (S)He should review quality of project deliverables to ensure compliance with the agreed quality measures and standards. (S)He should review the integration test plan for completeness and correctness. (S)He should prepare Performance Test Plan which would specify the business transactions that would be tested for performance. (S)He should have a thorough understanding and knowledge of the principles and methodologies associated with program management, vendor management, quality assurance metrics and techniques, and configuration management tools.

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(S)He should ensure compliance with the Terms and Conditions of the Contract and NDA signed with ASI.

3.3.2 Manager – Infrastructure a.

b.

Profile  

(S)He must have a graduation degree in Engineering or MCA. (S)He must have a minimum of 8 years experience in IT with minimum 4 years in delivery lead / technical lead positions.

Responsibility 

 

  

(S)He should be responsible for the overall infrastructure and should be dedicated to this project for the entire duration of this implementation. (S)He should be responsible for organizing, planning, directing, and coordinating to ensure stable operations of the IT Infrastructure. (S)He should be responsible for developing, maintaining, supporting and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications and telecommunication systems. (S)He should have sound knowledge of platform solutions to support applications, including their integration with database, network, and storage solutions. (S)He should be responsible for scheduling and directing activities to resolve hardware and software problems. (S)He should be familiar with specialized solutions including, making appropriate use of intrusion detection / prevention, Virtual Private Network (VPN), firewalls, and all elements of network-level security.

3.3.3 Business Analyst a.

Profile 



b.

(S)He must have an overall IT experience of not less than 8 years as Business Analyst in IT industry. (S)He shall be atleast a B Tech or B.E or have a Masters degree in Business Administration

Responsibility 

(S)He should preferably have certification as a Business Analyst Responsibility

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(S)He should be the key resource for studying all redesigned workflows/ processes and identifying the critical workflows for the envisaged solution. (S)He should lead the requirement gathering exercise by conducting meetings with the various process owners and the Project Management Team. (S)He should have the ability to intelligently probe department personnel and study the processes to understand the challenges that need to be addressed through the application (S)He should work in collaboration with the Program Manager to ensure that the gathered requirements are in line with the Project Vision. (S)He should be able to identify the use cases for all processes (S)He should be most visible in the initial requirement gathering stage of the project

3.3.4 Solution Architect (Application Software) a.

b.

Profile  

(S)He must have a graduation degree in Engineering or MCA or M. Tech. (S)He must have a minimum 5 years experience in Solution Architecture Design

Responsibility 

 

 

(S)He should be responsible for creating or selecting the most appropriate architecture for a system (or systems), such that it suits the business needs, satisfies user requirements, and achieves the desired results under given constraints. (S)He should create Overall technical design (System Design Document SDD) of the system consisting of project standards, the functional design and the database design. (S)He should develop integration test cases and include these in integration test plan. These test cases should focus primarily on testing the interfaces of the modules. Each test case should be described along with the input and output data, and the results expected after each test case. (S)He should have a thorough understanding of the technical and quality standards. (S)He should be most visible during the requirements and design stages of a project lifecycle, but should proactively monitor the adherence of the implementation to the chosen architecture during all iterations.

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Should have sound knowledge of platform solutions to support applications, including their integration with database, network, and storage solutions. Should possess working knowledge in the enterprise architecture best practices, including, but not limited to, logical and physical data architectures, network communications, operating systems, applications, data base servers, application servers, web servers, server consolidation, server performance, middleware, etc.

3.3.5 Database Administrator a.

b.

Profile  

(S)He must have a graduation degree in Engineering or MCA or M. Tech. (S)He must have a minimum 5 years experience in Database Administration

Responsibility 

    

(S)He should be responsible for building, maintaining, administering and supporting databases (S)He should be responsible is responsible for the performance, integrity and security of a database. (S)He should be responsible for installing and configuring database management software, translating database design and diagnosing database performance issues (S)He should be responsible for installing software upgrades, managing hardware upgrades and maintaining servers (S)He should be responsible for backup and recovery strategies. (S)He should create Overall technical design (System Design Document SDD) of the system consisting of project standards, the functional design and the database design.

3.3.6 Support Manager - Post Implementation a.

Profile 

 

(S)He should have an experience of over 8-10 years in application maintenance and management (S)He must be qualified as a B.E./B.Tech, M.C.A, M.E./M.Tech from a reputed university. Should preferably have relevant certification in implementation/ maintenance

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Responsibility       

(S)He should have a thorough understanding of the requirements of the application being implemented along with the dependencies. He should be familiar with the overall deployment of solution (S)He should manage the flow of work within the team and ensure optimum allocation of work amongst team members. (S)He should be responsible for controlling the overall maintenance of the applications. (S)He should coordinate with team for regular updates on the application (S)He should coordinate with the relevant Programmers, Business Analysts and Testing Engineers for Unit & System Testing. (S)He should be able to assist the relevant personnel in ensuring proper maintenance and regular backup of application data

3.3.7 Support Executive - Post Implementation a.

Profile  

b.

(S)He should have an experience of over 2 years in IT infrastructure and management (S)He must be qualified as a Graduate (any) with relevant IT certifications in managing systems/networks/databases and application management

Responsibility    

(S)He should be familiar with the overall deployment of solution (S)He should be responsible for coordinating and facilitating the overall maintenance of the applications, systems, networks etc. (S)He should coordinate with the team for regular updates on the application (S)He should be able to assist the relevant personnel in ensuring proper maintenance and regular backup of application data

3.3.8 Operations Manager – On Site a.

Profile   

(S)He should have an experience of over 5 years in managing operations of a similar nature of work (S)He must be qualified as a Graduate in any discipline from a reputed university. (S)He Should have adequate knowledge to handle computers

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(S)He Should have relevant experience in managing systems, people in retail chains (S)He should be fluent in English, local language and Hindi will be a must

Responsibility      

(S)He should be responsible for managing the end to end operations of POS. (S)He will be responsible for customer service, inventory, customer complaints etc. (S)He will be responsible for the team managing the POS (S)He will be responsible to ensure smooth operations during peak hours and ensure proper resource allocations to manage large crowds (S)He should be familiar with the overall deployment of solution (S)He should manage the flow of work within the team and ensure optimum allocation of work amongst team members.

3.3.9 Staff – Ticket Issuance and Verification – POS a.

Profile    

b.

Responsibility     

3.4

(S)He should have an experience of over 2 years in managing operations of a similar nature of work (S)He must be preferably minimum Diploma / Graduate holder in any discipline from a reputed university. (S)He Should have adequate knowledge to handle computers (S)He should be fluent in English, local language and Hindi shall be a must

(S)He should be responsible for managing the end to end operations of POS. (S)he should be responsible for managing cash collections (S)He should be responsible for managing large crowds at the Monuments (S)He will be responsible for customer service, inventory, customer complaints etc. (S)He should be familiar with the overall deployment of solution

General instructions for proposing the team 3.4.1

Bidder should provide adequate number of personnel, with a clear definition of the role and responsibility of each.

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3.4.2

Bidder should ensure that all the personnel identified for this project have high level of integrity. Bidder should undertake necessary due diligence to ensure that the personnel have high standard of trustworthiness. Bidder should obtain an undertaking from each of the personnel assigned and the same should be submitted to ASI as and when demanded by ASI. Any information needed for this activity by ASI should be provided immediately by Bidder.

3.4.3

Bidder can offer more than one key personnel for a role to improve the quality of key personnel keeping in mind the terms of reference given in the RFP.

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Approach & Methodology for Implementation of Technical Solution

Project Implementation Model The e-Ticketing project shall be designed, built and operated on an outsourced model wherein the p oje t s desig , customization, ticketing operations and operation & maintenance shall be outsourced to a private agency to be known as Implementation Agency and selected through a competitive bidding process subject of this RFP. This model is adopted to facilitate utilization of private resources and expertise for implementation and operation & maintenance and at the same time to retain ASI s o t ol o e the s ste design (through conformance to RFP requirements), development (through conformance to standards) and operation & maintenance (through conformance to SLA). Progressive Roll-out Approach with Timelines The implementation of the application would be phased in progressively, covering successively different geographies and Monuments. A summary of the Approach for Implementation is provided below for better understanding of the Bidder. Table 2 : Progressive Roll-out Approach

Sr. No

Phases

Locations

1

Round – 1

10

(

Modules

Timelines

World Centralized

Heritage

T + 14 weeks

application for POS

Monuments

& &

Category

A issuance along with

Monuments )

Online

Handheld

ticket

device

( As specified in Application the Annexure) 2

Round – 2

For the Next 10 ( Centralized World

T +26 weeks

Heritage application for POS

Monuments

& &

Category

A issuance along with

)Monuments

Online ticket

Handheld

device

Application

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Sr. No

Phases

Locations

3

Round – 3

25 Monuments ( Centralized As

specified

Annexures)

Modules

Timelines

T + 36 weeks

in application for POS &

Online ticket

issuance along with Handheld

device

Application

Round – 4

4

30 Monuments ( Centralized As

specified

Annexures)

T + 46 weeks

in application for POS &

Online ticket

issuance along with Handheld

device

Application

5

Round -5

41 Monuments ( Handheld As

specified

Device T + 52 weeks

in application

Annexures)

Detailed Project Implementation Schedule S. N.

Milestone

Time for Completion (in weeks)

1.

Study, preparation of FRS & SRS and Design Documents and Solution Customization/Configuration

T+6

2.

Site preparation and Procurement of hardware for core infrastructure of DC, DRC

T+8

3.

Deployment of Central hardware and application at DC and DR after third party audit of the application (POS , Online &

T+9

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Handheld Module) 4.

Site Preparation, Installation of IT components, Hardware, Software, Internet Connectivity , Networks etc.- Round 1 Monuments

T+10

5.

Configuration of Application (POS , Online & Handheld Module) with commissioned Infrastructure on site & Testing – Round 1 Monuments

T+12

6.

Implementation of Application(POS , Online & Handheld) at the for first 10 World Heritage Monuments & Category A monuments – Round 1 Go Live

T+14

7.

Implementation of Application (POS & Online Module) for next 10 World Heritage Monuments & Category A Monuments – Round 2

T+26

8.

Site Preparation, Installation of IT components, Hardware, Software, Internet Connectivity , Networks etc. for site- Round 3 locations

T+26

9.

Implementation of Application(POS , Online & Handheld) at the POS for 25 monuments – Round 3 Go Live

T+36

10. Site Preparation, Installation of IT components, Hardware, Software, Internet Connectivity , Networks etc. for site- Round 4 locations

T+ 36

11. Implementation of Application(POS , Online & Handheld) at the POS for 30 monuments – Round 4 Go Live

T+ 46

12. e- Ticketing documentation and Project documentation

T+46

13. Site Preparation, Installation of IT components, Hardware, Software, Internet Connectivity , Networks etc. for site -Round 5 locations

T+ 46

14. Implementation of Application(POS , Online & Handheld) at the POS for 41 monuments – Round 5 Go Live

T+52

15. Overall e-Ticketing System Operation and Maintenance Support

T+52 to 312

Table 3 : Project Implementation Schedule

*T - indicates the project kick-off date - Bidders are advised to study the implementation approach carefully and propose the technical solution based on the implementation app oa h. It is e pe ted that fo go-li e of ea h round, Bidder would provide, application hosting, enable client infrastructure.

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Payment Terms & Schedule Payments to the IA shall have two components - During implementation and EQI Payments

S. No. Project Milestone

Payment

(percentage

of

total

Contract value) 1.

Implementation of Solution Go-Live for Round 1 50 % of Infrastructure Application Cost and Round 2

2.

Implementation of Solution Go Live for Round 3, 4 Balance 50 % of infrastructure &

3.

&5

Application cost

Total Operation & Maintenance Support

Equal Quarterly installments

&

Post Implementation Phase including:

 

Project Management Technical Support & Helpdesk

A

Year 1 Operation & Maintenance Support

Equal Quarterly installments

B

Year 2 Operation & Maintenance Support

Equal Quarterly installments

C

Year 3 Operation & Maintenance Support

Equal Quarterly installments

D

Year 4 Operation & Maintenance Support

Equal Quarterly installments

E

Year 5 Operation & Maintenance Support

Equal Quarterly installments

Table 4 : Terms of Payment for IA

The e- Ticketing project shall follow a government led bought out model wherein IA will be required to finance all the expenses, capital and operational, related to their scope of work in this project. ASI shall pay them back all the above expenditure subject to certain terms and conditions described below:

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a. The entire cost of design, customization, implementation, operation and maintenance of the e-Ticketing project shall be borne by the IA. b. The IA would be paid by ASI for the above expenditure strictly as per the rates and amounts quoted by the IA in their commercial proposal and agreed by ASI. c. Payment will be subject to strict adherence to SLA signed between ASI and IA and subject to SLA credit/ debit points calculated by the team designated by ASI for every quarter as per the agreed methods, processes and tools. d. Payment shall be subject to penalty adjustment, if any, revealed during the SLA credit/ debit calculation or otherwise. e. Cost of third party audits, if any, shall be borne by ASI. f. ASI will make all efforts to make payments to the Bidder within 45 days of receipt of invoice(s) and all necessary supporting documents. g. All payments agreed to be made by ASI to the Bidder in accordance with the Bid shall be inclusive of all statutory levies, duties, taxes and other charges whenever levied/applicable, if any, and ASI shall not be liable to pay any such levies/ other charges under or in relation to this Contract and/or the Services. h. No invoice for extra work/ change order on account of change order will be submitted by the Bidder unless said extra work /change order has been authorized/approved by the ASI in writing in accordance with Change Control Schedule. i. The Contract would be signed for a period of Six years that includes one year of implementation and 5 years of operations and maintenance. Based on the performance of the Implementation Agency, ASI may decide to extend the period of contract by 2 years. The Contract rates for the extended 2 years would be based on the rates of AMC for 4th year and would be negotiable between the Bidder and the ASI. ASI is not bound to extend the contract period by two years. j. The Bidder needs to provide rationale for the commercial quotes provided. ASI holds the right to ask for an explanation of the rationale from the Bidder k. In the event of ASI noticing at any time that any amount has been disbursed wrongly to the Bidder or any other amount is due from the Bidder to ASI, ASI may without prejudice to its rights recover such amounts by other means after notifying the

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Bidder or deduct such amount from any payment falling due to the Bidder. The details of such recovery, if any, will be intimated to the Bidder. The Bidder shall receive the payment of undisputed amount under subsequent invoice for any amount that has been omitted in previous invoice by mistake on the part of ASI or the Bidder. l. All payments to the Bidder shall be subject to deductions of tax at source under Income Tax Act and other taxes, and deductions as provided for under any law, rule or regulation. All costs, damages or expenses which ASI may have paid or incurred, for which under the provisions of the Contract, the Bidder is liable, the same shall be deducted by ASI from any dues to the Bidder. All payments to the Bidder shall be made after making necessary deductions as per terms of the Contract and recoveries towards facilities, if any, provided by the ASI to the Bidder on chargeable basis.

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Bidding Process Details a.

Bidding Schedule i.

Name of the Purchaser:

ii.

Archaeological Survey of India Addressee and Address at which RFPs to be submitted: Senior Administrative Officer Archaeological Survey of India Janpath, New Delhi - 110011 Phone: +91-11-23018583 Fax: +91-11- 23018583 [email protected]

iii.

Latest time and date for receipt of RFP response

On or before 1500 hours on 6 May, 2013 iv. Date till which the response to the RFP should be valid: 180 days from the date of opening of the Technical Bids v. Important dates: The following table provides information regarding the important dates of the bid process for this RFP:

Activity Release of RFP (Request for Proposal) Last date for submission of questions by bidders Pre-Bid Conference Response to bidder queries Last date for submission of Bids Pre- Qualification Bid opening Date for opening of Technical Bids for qualified bidders Date for Technical Presentations or Proof of Concept Date for opening of Commercial Bids for qualified bidders Award of Contract

Date April 26, 2013 May 03, 2013 May 07, 2013 May 13, 2013 May 23, 2013 May 24, 2013 To Be Announced To be Announced To be Announced To be Announced

Table 5 : Important Dates for Bid Process

vi.

Bidders must note that bids received after due date and time shall be rejected. The bids shall be submitted in the sealed box kept in the office of

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the Senior Administrative Officer at the add ess above.

e tio ed i this Section

b. General Instruction to Bidders i.

Cost of Bidding Process 1. The Bidder shall bear all costs associated with the preparation and submission of its bid, including cost of presentation for the purposes of clarification of the bid, if so desired by ASI. 2. ASI will in no case be responsible or liable for the above mentioned costs, regardless of the conduct or outcome of the Tendering process.

ii.

Bid Prices 1. The Bidder shall indicate in the proforma prescribed at Annexure 1Di of Volume 2, the unit rates and total Bid Prices of the goods and services, it proposes to provide under the Contract. Prices should be shown separately for each item as detailed in Bid Documents. 2. In the absence of information as requested in the above point a bid shall be considered incomplete and summarily rejected. 3. The Bidder shall prepare the bid based on details provided in the RFP documents. The Bidder shall carry out all the tasks in accordance with the requirement of the RFP documents and it shall be the responsibility of the Bidder to fully meet all the requirements of the RFP documents. 4. The Bidder as part of its Commercial Bid should account for all out of pocket and other expenses that the Bidder shall incur during the contract period. 5. It is mandatory that Unit rates should be indicated in the Table as per the proforma prescribed at Annexure -1Di of Volume 2 of this RFP. This may be used by ASI for any changes to scope.

iii.

Firm Prices 1. Prices quoted must be firm and final and shall remain constant throughout the period of the contract and shall not be subject to any upward modifications, on any account whatsoever. The Bidder shall, therefore, indicate the prices in Annexure – 1Di of Volume 2

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enclosed with the Bid. The Bid Prices shall be indicated in Indian Rupees (INR) only. 2. The Commercial bid should clearly indicate the price to be charged without any qualifications whatsoever and should include all taxes (sales, service, etc.), duties (excise & customs, etc.), Octroi, fees, levies, works contract tax and other charges as may be applicable in relation to the activities proposed to be carried out. It is mandatory that such charges wherever applicable/payable should be indicated separately in Annexure – 1Di of Volume 2.

iv.

3. A proposal submitted with an adjustable price quotation or conditional proposal shall be treated as non-responsive and the bid shall be rejected summarily. Discount 1. The Bidders are advised not to indicate any separate discount. Discount, if any, should be merged with the quoted prices. Discount of any type, indicated separately, will not be taken into account for evaluation purpose.

v.

Bidder Authorization 1.

The "Bidder" shall mean the one who has signed the RFP Form.

2.

The Bidder may be either the Principal Officer or his/her duly Authorized Representative, in which case he/she shall submit a power of attorney with the RFP response. All certificates and documents (including any clarifications sought and any subsequent correspondences) received hereby, shall, as far as possible, be furnished and signed by the representative.

3.

It is further clarified that the individual signing the tender or other documents in connection with the RFP must certify whether he/she signs as : Constituted attorney of the firm, if it is a company OR The Principal Officer or his/her duly Authorized Representative of the Bidder

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4.

vi.

The authorization shall be indicated by power-of-attorney accompanying the bid.

Particulars for Bid Security 1.

The Bidder shall furnish, as part of its bid, a bid security of the amount mentioned in Section 1 of this volume of RFP.

2.

The bid security shall be denominated in Indian Rupees, and shall be in the form of a demand draft / Bank Guarantee issued by a Nationalized / Scheduled Bank

3.

No Bidder is exempted from furnishing of bid security. If a bidder is disqualified during the pre-qualification stage, their bid security shall be discharged/ returned after the pre-qualification results are declared.

4.

U su essful Bidde s id se u it ill e dis ha ged/ etu ed after award of contract to the successful Bidder. No interest will be paid by ASI on the Bid security amount.

5.

The su essful Bidde s id se u it ill e dis ha ged upo the Bidder executing the Contract, and furnishing the performance security, pursuant to Section 6 of Volume 2 of this RFP.

6.

The bid security may be forfeited: a. if a Bidder withdraws its bid during the period of bid validity specified by the Bidder in the Bid; or b. in the case of a successful Bidder, if the Bidder fails:  to sign the Contract or

vii.

 to furnish performance security in accordance Period of Validity of Bids 1. Bids shall remain valid for period as stated in Section 1 of Volume 2 of this RFP. A bid valid for a shorter period shall be rejected by ASI as non-responsive and shall not be taken up for evaluation purposes. 2. ASI may request the Bidder(s) for an extension of the period of validity. The request and the responses thereto shall be made in writing (or by e-mail or fax). The validity of bid security provided

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under Section 1 in Volume 2 of this RFP shall also be suitably extended. viii.

Revelation of Prices 1. Prices in any form or by any reason before opening the Commercial Bid should not be revealed. If price change is envisaged due to any clarification, revised Bids in a separate sealed cover can be called from all the Bidders by ASI.

ix.

Terms and Conditions of Bidders 1. Printed terms and conditions (General Conditions) of the Bidder will not be considered as forming part of their Bids. In case the proposal submitted has deviations from the requirements/specifications laid down in this RFP, the Bid shall be declared as unresponsive. No deviations / assumptions in any form mentioned elsewhere in the Bid, will be considered by ASI.

x.

Local Conditions 1. It will be imperative on each Bidder to fully acquaint himself with the local conditions and factors at the respective locations, sites and offices which would have any effect on the performance of the contract and / or the cost. 2. The Bidder is expected to obtain for himself on his own responsibility all information including permission from any local authority that may be necessary for preparing the bid and entering into contract. O tai i g su h i fo atio shall e at Bidde s o ost. 3. Failure to obtain the information necessary for preparing the bid and/or failure to perform activities that may be necessary for designing an optimal solution before entering into contract will in no way relieve the successful Bidder from performing any work in accordance with the contract entered into. 4. It will be imperative for each Bidder to fully inform themselves of all legal conditions and factors which may have any effect on the execution of the contract as described in the bidding documents. 5. It is the responsibility of the Bidder that such factors have properly been investigated and considered while submitting the bid proposals

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and that no claim whatsoever including those for financial adjustment to the contract awarded under the bidding documents will be entertained by ASI and that neither any change in the time schedule of the contract nor any financial adjustments arising thereof shall be permitted by ASI on account of failure of the Bidder to apprise themselves of local laws and conditions. xi.

Last Date for Receipt of Bids 1. Bids will be received by ASI at the address specified in section 6 of this RFP not later than the time and date specified. In the event of the specified date for the receipt of Bids being declared a holiday for ASI, the Bids will be received up to the appointed time on the next working day. 2. ASI may, at its discretion, extend the last date for the receipt of bids by amending the RFP Document, in which case all rights and obligations of ASI and Bidders previously subject to the last date will thereafter be subject to the last date as extended.

xii.

Late Bids 1. Any bid received by ASI after the last date for receipt of bids prescribed by ASI will be rejected and/or returned unopened to the Bidder.

xiii.

Modification and Withdrawal of Bids 1. No bid may be altered / modified subsequent to the closing time and date for submission of bids. Unsolicited correspondences from Bidders will not be considered. 2. No bid may be withdrawn in the interval between the last date for receipt of bids and the expiry of the bid validity period specified by the Bidder in the Bid. Withdrawal of a bid during this interval may esult i the Bidde s fo feitu e of their bid security.

xiv.

Address for Correspondence 1. A“I s official mailing address, place and fax number is stated in Section 6 of this RFP. All correspondence shall be sent to ASI on this address only.

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xv.

Volume-II

Contacting ASI 1. No Bidder shall contact ASI on any matter relating to its bid, from the time of the bid opening to the time the Contract is awarded. 2. A effo t a Bidde to i flue e A“I s id e aluatio , id comparison or contract award decisions may result in the eje tio of the Bidde s id.

c.

Bid Submission Instructions i.

Procedure for Submission of Bids 1. Prequalification Bid (1 hard copy and 1 duplicate copy) in one separate cover. 2. Technical Bid (1 hard copy and 1 duplicate copy) in one separate cover. 3. Commercial Bid (1 hard copy) in one separate cover 4. Each of the Prequalification Bid, Technical Bid and Commercial Bid of the RFP should be covered in separate sealed covers super scribing P e-Qualification Bid , "Te h i al Bid" a d Co e ial Bid respectively. Please Note that Prices should not be indicated in the Pre-Qualification Bid or Technical Bid and should only be indicated in the Commercial Bid. 5. The Prequalification and Technical Bid should be duly initialed by Autho ized “ig ato a d sta ped ith o e t a e of the Bidde s company/organization. 6. The cover containing Prequalification Bid, Technical Bid and Commercial Bid as mentioned in clause above should be put in another single sealed envelope lea l a ked “ele tio of I ple e tatio Age fo e-Ticketing P oje t . This e elope is to be superscribed with RFP Number, Due Date and the wordings DO NOT OPEN BEFORE 1500 hours on May 7th . Same details are

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to be marked on the covers of the Prequalification, Technical Bids and Commercial Bid also. 7. The cover thus prepared, encapsulating the three bids as mentioned above, should also indicate clearly the name, address and telephone number of the Bidder. 8. The bids received after the due date and time shall be summarily eje ted a d etu ed to the Bidde de la i g as Late su issio and the same shall not be opened. 9. Each copy of the RFP should be a complete document and should be bound as a volume. The document should be page numbered and appropriately flagged and must contain the list of contents with page numbers. Different copies must be bound separately. If not properly bounded the ASI shall not be in any way responsible for loss of sheets due to inadvertent opening of the document at any stage and that affecting the prospects of the Bidder during the evaluation due to loss of these documents. 10. As part of the bid, Bidder should also provide the pre-qualification and technical bid in editable soft copy format, in the form of a nonre-writeable CD–R (Compact Disc) as follows: 







One CD containing the pre-qualification bid - The CD containing pre-qualification should be sealed along with the hard copy of the O igi al op of the p e-qualification bid One CD containing the technical bid - The CD containing technical id should e sealed alo g ith the ha d op of the O igi al copy of the technical bid. All CDs submitted by the Bidder must be in sealed covers. The sealed covers as well as the CD media must be duly signed by the Bidder usi g a Pe a e t Pe /Ma ke , should be super scribed ith P e-Qualifi atio Bid / Te h i al Bid / Co e ial Bid (as the case may be) and should bear the name of the Bidder. Bidder must ensure that the information furnished by him in respective CDs is identical to that submitted by him in the original paper bid document. In case of any discrepancy observed by ASI in the contents of the CDs and original paper bid documents, the

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information furnished on original paper bid document will prevail over the soft copy. 

ii.

Bidder must ensure that Technical Bid CD do not contain any Commercial items / prices.

Language of Bids 1. The Bids prepared by the Bidder and all correspondence and documents relating to the bids exchanged by the Bidder and ASI, shall be written in English language.

iii.

Documents Comprising the Bids 1.

The bid prepared by the Bidder shall comprise of the following components: A. Pre-Qualification Bid - The Prequalification shall comprise of the following: 

   

Annexure 1a of this volume - Cover Letter Annexure 1b of this volume – Prequalification Formats along with supporting documents Bid Security (Demand Draft/Bank Guarantee) RFP document fees (Demand Draft) Power of Attorney executed by the Bidder in favor of the Principal Officer or the duly Authorized Representative, certifying him/her as an authorized signatory for the purpose of this RFP

B. Technical Bid - The Technical Bid shall comprise of the following:  

Annexure 1c of this Volume – Technical Formats Annexure 1c of this Volume – Technical Bid Letter

C. Commercial Bid - The Commercial Bid shall comprise of the following:  

Annexure 1d of this volume - Commercial Bid Letter Annexure 1Di of this volume – Price Bid Format Breakdown of cost components

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Format and Signing of Bid 1. The Bidder shall prepare one copy of the Bid. 2. The original and all copies of the bid shall be typed or written in i deli le i k. All pages of the O igi al id do u e t shall e initialed and stamped by the person or persons signing the bid. 3. The bid shall contain no interlineations, erasures or overwriting except as necessary to correct errors made by the Bidder, in which case such corrections shall be initialed by the person or persons signing the bid.

4. The Bidder shall duly sign and seal its bid with the exact name of the firm/company to whom the contract is to be issued. 5. The Bidder shall seal and mark the original and each copy of the Bid.

6. If the outer cover of the bid is not sealed and marked as required by Annexure 1 of Volume 2, ASI will assume no responsibility for the bid's misplacement or premature opening. Clarification on RFP Document 1. Bidder requiring any clarification on the RFP Document may submit his queries, in writing, at ASI's mailing address and as per schedule indicated in Annexure 2 of Volume 2. The queries must be submitted in spreadsheet format as provided in Annexure 3a of Volume 2. 2. The Bidders shall bear in mind that their bids with any Technical or Commercial deviations will not be accepted. Thus, any issues / queries regarding Contract terms and conditions, Scope of Work, minimum requirements for Hardware infrastructure, essential features of the application / components and minimum staffing requirements etc., should be either clarified before bid submission or submitted to ASI in writing. 3. ASI will respond in writing, to any request for clarification to queries on the RFP Document, received not later than the dates prescribed by ASI in Section 6 of this RFP document. Written copies of ASI's response (including the query but without identifying the source of

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inquiry) would be put up on the ASI website. Bidders are advised to keep browsing the information posted on the website. d. Bid Opening & Evaluation Process i.

Opening of Bids by Purchaser 1. ASI will open the Pre-Qualification and Technical Bids at the schedule given, in the presence of the representatives of the Bidders who choose to attend, at the time, date and place, as mentioned in Section 6 of this document. 2. The Bidders' names, modifications, bid withdrawals and the presence or absence of the requisite Bid Security and such other details as ASI, at its discretion, may consider appropriate will be announced at the bid opening.

ii.

Evaluation of Bids 1. The selected Bidder must possess the requisite experience, strength and capabilities in providing the solution, equipment and services e essa to eet A“I s e ui e e ts, as des i ed i the ‘FP Document. The Bidder must possess the technical know-how and the financial wherewithal that would be required to successfully perform activities as per the Scope of Work in Section 1 of the RFP fo the e ti e pe iod of the o t a t. The Bidde s id ust e complete in all respect and covering the entire scope of work as stipulated in the RFP document. 2. The evaluation process of the RFP proposed to be adopted by ASI is indicated under this Clause. The purpose of this Clause is only to provide the Bidders an idea of the evaluation process that ASI may adopt.

iii.

3. Evaluation of the bids will be based on Lowest Commercial bid model. Commercial bids of those bidders who qualify through a technical evaluation shall be opened and successful bidders will be based on lowest commercial value. Preliminary Examination 1. ASI will examine the bids to determine whether they are complete, whether the bid format conforms to the RFP requirements, whether any computational errors have been made, whether required RFP fees and bid security has been furnished, whether the documents

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have been properly signed, and whether the bids are generally in order. 2. ASI may waive any nonconformity or irregularity in a bid which does not constitute a material deviation according to ASI. iv.

Clarification from the Bidder 1. When deemed necessary, during the tendering process, ASI may seek clarifications on any aspect from any or all the Bidders. However, that would not entitle the Bidder to change or cause any change in the substance of the RFP submitted or price quoted. 2. During the tendering process, the Bidders will make Technical presentations to ASI on experience, proposed project staff experience and proposed project approach and methodology. Purchaser expects that the Bidde s P ogram Manager and other key personnel named in the proposal will take an active and leading role in these presentations. 3. Bidders may also be required to demonstrate the features of the proposed products, if needed, or demonstrate proof of concept.

I.

Evaluation of Prequalification Bid 1. In this part, the prequalification bid will be reviewed for determining the eligibility of the Bidder for the Project. 2. This will be the first stage of the evaluation by ASI. 3. Bidder needs to provide satisfactory documents against the PreQualification criteria stated in RFP Volume 2 to clear the prequalification stage.

II.

Evaluation of Technical Bids 1. In this part, the technical bid will be reviewed for determining the eligibility of the Bidder for the Project and to ascertain Compliance of the Technical bids with the RFP terms and conditions, technical requirements and scope of work as defined in this RFP. 2. Only the technical bid of those bidders who qualify the prequalification criteria shall be evaluated.

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3. This shall be the second stage of the evaluation by ASI. Only those Bidders who cross the threshold level of Technical Evaluation i di ated elo a d adhe e to A“I s te h i al e ui e e ts shall e considered for commercial evaluation. 4. In case of no response by the Bidder to any of the requirements with regard to the contents of the Technical Bid, he shall not be assigned any marks for the same. 5. Technical bid of the bidder shall be opened and evaluated for acceptability of Techno-functional requirements, deviations and technical suitability. Bidders shall respond to the requirements as explained in Volume 2 of RFP for their evaluation with regard to experience and qualification. Also, Bidder shall refer and respond to ALL technical requirements as mentioned in the RFP document. The evaluation process would also include a presentation of technical proposal by the Bidder. 6. In order to qualify technically, a proposal must secure a minimum of 70% of total marks after summing up. The Bidder would be technically evaluated out of 100 marks. Only those proposals which have a minimum score of 70 marks will be considered for opening of their Commercial Bid and evaluation thereof. 7. Detailed technical evaluation criteria are provided in Annexure 1e of the Volume 2 of this RFP. III.

Evaluation of Commercial Bids 1. ASI will open the Commercial Bids of only Technically Qualified Bidders, in the presence of the representatives of the Bidder who choose to attend, at the time, date and place, as decided by ASI. 2. The commercial bids shall be evaluated by ASI for completeness and accuracy. Arithmetical errors will be rectified on the following basis. If there is a discrepancy between the unit price and the total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and the total price shall be corrected. If there is a discrepancy between words and figures, the amount in words will prevail. 3. The bid with the lowest commercial Cost (L1) will be the successful bidder.

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Rejection Criteria 1. Besides other conditions and terms highlighted in the RFP document, bids may be rejected under following circumstances: a.

General Rejection Criteria         

Bids submitted without or improper Bid Security or tender fees Bids received through non-prescribed modes such as Fax/ e-Mail. Bids not bounded appropriately e.g. in the form of loose papers. Bids which do not confirm unconditional validity of the bid as prescribed in the RFP. If the information provided by the Bidder is found to be incorrect / misleading at any stage / time during the Tendering Process. Any effort on the part of a Bidder to influen e A“I s id evaluation, bid comparison or contract award decisions. Bids received by ASI after the last date for receipt of bids prescribed by ASI, pursuant to Section 6. Bids without signature of duly authorized person(s) on all pages of bid documents Bids without power of authorization and any other document consisting of adequate proof of the ability of the signatory to bind the Bidder.

b. Technical Rejection Criteria  

Technical Bid containing commercial details. Revelation of Prices in any form or in bids other than Commercial or by any reason before opening the Commercial Bid.  Failure to furnish all information required by the RFP Document or submission of a bid not substantially responsive to the RFP Document in every respect.  Bidders not responding to the complete scope of Work as indicated in the RFP documents, addendum (if any) and any subsequent information given to the Bidder.  If the bid does not confirm to the timelines indicated in the bid.  Non-Submission of list of Bill of Material (including quantities) in commercial proposal exactly same as the one in Technical proposal (without prices in technical proposal)

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c.

Commercial Rejection Criteria    



Incomplete price bid P i e Bids that do ot o fo to the ‘FP s p i e id fo at. If there is an arithmetic discrepancy in the commercial bid calculations ASI shall rectify the same. If the Bidder does not accept the correction of the errors, its bid may be rejected. The commercial proposal should be in alignment with the technical proposal with regards to the BOM. Any deviation to the solution and change of solution components will lead to disqualification of that bid. The Bill of materials/ deliverables as given in the technical proposal should be in consonance with the commercial proposal. Any deviations between technical and commercial proposals in this respect shall make the proposal as being unresponsive and may lead to disqualification of the proposal. ASI reserves the right to take appropriate action in this regard.

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7.

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Award of Contract a. Post Qualification and Award Criteria i. ASI will determine to its satisfaction whether the Bidder selected as having submitted the best evaluated bid is qualified to satisfactorily perform the Contract. ii. This determination will take into account the Bidder's financial, technical, implementation and post-implementation strengths and capabilities. It will also include examination of the documentary evidence submitted by the Bidder as part of the bid and any other information as ASI deems necessary and appropriate. iii. An affirmative determination will be a prerequisite for award of the Contract to the Bidder. A negative determination will result in rejection of the Bidder's bid, in which event; ASI will proceed to the next lowest commercial bid to make a similar determination of that Bidder's capabilities to perform satisfactorily. iv. ASI is not bound to accept the best evaluated bid or any bid and reserves the right to accept any bid, wholly or in part. b. Purchaser's Right to Vary Scope of Contract i. ASI may at any time, by a written order given to the Bidder, make changes within the quantities, specifications, services or scope of the Contract as specified. ii. If any such change causes an increase or decrease in the cost of, or the time e ui ed fo the Bidde s pe fo a ce of any part of the work under the Contract, whether changed or not changed by the order, an equitable adjustment shall be made in the Contract Price or time schedule, or both, and the Contract shall accordingly be amended. c. Purchaser's Right to Accept and Reject Bids i. ASI reserves the right to accept any bid, and to annul the RFP process and reject all bids at any time prior to award of Contract, without thereby incurring any liability to the affected Bidder or Bidders or any obligation to inform the affected Bidder or Bidders of the grounds for ASI's action. ii. ASI reserves the right to negotiate the commercials with the selected Bidder and seek revised commercial bid. d. Notification of Award i. Prior to the expiration of the period of bid validity, pursuant to Section 6 ASI will notify the successful Bidder in writing that its bid has been accepted. The Bidder shall provide his acceptance within 3 working days of such notification.

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Upon the successful Bidder's furnishing of performance security pursuant to Section 6, ASI may notify each unsuccessful Bidder and will discharge their EMD, pursuant to Section 6

e. Negotiations with the successful Bidder i. If required, negotiations will be held at the date, time and address intimated to the qualified and selected Bidder. Representatives conducting negotiations on behalf of the Bidder must have written authority to negotiate and conclude a Contract. f. Signing of Contract i. After completing negotiations ASI shall issue a Letter of Intent to the selected Bidder and promptly notify all other Bidders who have submitted proposals about the decision taken. ii. The Bidder will sign the contract within 15 working days of submission of Performance Bank Guarantee. g. Performance Security i. Within 15 working days of the receipt of notification of award from ASI, the successful Bidder shall furnish the performance security of 10% of total contract value in accordance with the Contractual & Legal Specification in the form of a Bank Guarantee. ii. Failure of the successful Bidder to comply with the requirement of Section 6 shall constitute sufficient grounds for the annulment of the award and forfeiture of the bid security, in which event ASI may award the Contract to the next best evaluated bidder or call for new bids. iii. The Bank Guarantee shall be valid for 180 days more than the period of the contract.

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Annexure 1: Bid Formats a. Cover Letter [o the Bidde s Lette head] Date: DD/MM/YYYY

To Senior Administrative Officer Archaeological Survey of India Janpath, New Delhi – 110011

Sir,

Subject: Selection of Implementation Agency for I ple e tatio

of e-Ticketing

Project , ASI

Reference: RFP No: _____________________________ Dated _______________ With reference to your Request for Proposal fo “ele tio of I ple e tatio Agency for I ple e tatio of e-Ticketing Project , ASI, we hereby submit our PreQualification Proposal, Technical Proposal and Commercial Proposal for the same. We hereby declare that: a.

We offer to supply equipment and provide services at the prices and rates mentioned in the attached commercial proposal

b. We have not been banned or blacklisted by ASI or any Government department c.

We have never been declared to be a willful defaulter by any Bank

d. We or any person on our behalf will not engage in any corrupt, fraudulent or coercive practices to influence the Bidding Process. e.

We hereby acknowledge and accept that ASI has the discretion to change or modify criteria as it deems appropriate while short listing of Agency for providing services.

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f.

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We have enclosed Demand Draft / Bank Guarantee of Rs. 50,00,000/- in favor of Di e to Ge e al . , A haeologi al “u e of I dia as Bid “e u it , hi h is alid for 180 days from the opening of the Technical Bid.

g.

We hereby declare that all information and details furnished by us in the Proposal are true and correct, and all documents accompanying such application are true copies of their respective originals.

h. We agree to abide by our offer for a period of 180 days from the date of opening of technical bid prescribed by ASI and that we shall remain bound by a communication of acceptance within that time. i.

We have carefully read and understood the terms and conditions of the RFP and the conditions of the contract applicable to the RFP. We do hereby undertake to provision as per these terms and conditions.

j.

In the event of acceptance of our bid, we do hereby undertake1. To supply the products and commence services as stipulated in the schedule of delivery forming a part of the attached proposal. 2. To undertake the project services for a period of 6 years from the date of signing of the contract. 3. We affirm that the prices quoted are inclusive of delivery, commissioning, training, and providing facility management and inclusive of all out of pocket expenses, taxes, levies discounts etc.

k.

We do hereby undertake, that, until a formal contract is prepared and executed, this proposal, together with your written acceptance thereof and notification of award of contract, shall constitute a binding contract between us.

l.

We understand that the amount furnished by us as Bid security may be encashed under conditions enumerated in the RFP

m. We understand that the ASI may cancel the bidding process at any time and that ASI is not bound to accept any bid that it may receive, without incurring any liability towards the bidder. In case of any clarifications please contact ___________________ email at ________________________________________________________

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Signature of Authorized Signatory (with official seal)

Date Name Designation Address Telephone Fax E-mail address

____________ ____________ ____________ ____________ ____________ ____________ ____________

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b. Pre-Qualification Letter

To Senior Administrative Officer Archaeological Survey of India Janpath, New Delhi – 110011

Sir,

Subject: Selection of Implementation Agency for I ple e tatio

of e-Ticketing

Project , ASI

Reference: RFP No: Dated

We, the undersigned Bidder, having read and examined in detail all the RFP document in respect of Selection of Implementation Agency for “I ple e tatio of e-Ticketing Project , ASI do hereby propose to provide the services as specified in the RFP no. _______________________________ Dated ______________. We are hereby submitting our Pre-Qualification Bid (one original and two copies), which includes the following:    

Supporting Information for Pre-Qualification Conditions Bid Security of the prescribed amount and validity RFP document fees as prescribed Power of Attorney in favor of the authorized signatory

We hereby declare that all the information and statements made in the PreQualification related documents are true and accept that any misinterpretation contained in it may lead to our disqualification. We also agree to hold in trust any Confidential Information received by us as part of the tendering process, we shall maintain strict confidentiality in respect of such

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Confidential Information and in no event a degree of confidentiality less than we use to protect our own confidential and proprietary information.

Yours sincerely,

Bidder Authorised Signatory Name Designation: Company Seal

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c. Supporting Information for Pre-Qualification Conditions The Bidder is required to fill relevant information in each of the formats given below. The pre-qualification bid must contain documentary evidences and supporting information to enable Purchaser to evaluate the eligibility of the Bidder without ambiguity. S.No.

Particulars

Bidder Details 1.

Name of the company / firm

2.

Mailing address in India

3.

Telephone number

4.

Fax number

5.

E-mail address

6.

Name and designation of the authorized person

7.

Year

of

establishment

and

constitution of organization 8.

Whether the Firm / Company has

any

widely

accepted

certification.

Pre-Qualification Evaluation Criteria Bidder Qualification

Documentary Proof Required

Type of Documentary Evidence Provided

Evidence Annexed at Page No.

Pre-

1. The Bidder should Certificate

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have

been

operation

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in Incorporation issued by the Registrar of in Companies

Information Technology in India for a period of at least 5 years as on 31-03-12 2. The Bidder should have annual turnover of minimum Rs. 100 Crores or more in each of the last three financial year (ending 31st March 2012) accruing from System Integration (including supply of hardware servers, components, devices etc.), development of IT applications and Application Maintenance services. 3. The Bidder should be

Duly certified Year statement from their appointed statutory auditor for the years 2011 – 12 2009-10, 2010 -11 and 2011-12 indicating the amount of turnover during 2010 – 11 these years

Bidder’s turn over

2009 – 10

Duly audited Financial a profit making entity statements from their in last three financial appointed statutory auditor for the years years 2009-10, 2010-11 and 2011-12 indicating profit during these years

or 4. Bidder subcontracting

the Certificate by the firm Statutory Auditor or should have atleast Company Secretary of the firm 1000 full time

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professionals on its rolls

out

or

with

Subcontracting firm; of which 250 should be

managerial

resources. 5. The Bidder should Purchase Order / and have successfully Work Order Completion completed certificate/ client implementation of at letter/ client e-mail/ least one (1) reference to the contract/ RFP/ assignment in ewebsite from client. ticketing/ e Similar assignment: commerce solutions shall mean a project that involves in a Government implementation of Department/ Client web based purchase in India or (2) services and billing at assignments similar the counter using a centralized POS in nature in the last 3 Application years 6. Bidder should have experience

of

implementing

at

least one (1) similar project in a multilocation

scenario

(atleast 10) in India worth atleast Rs. 5 crores

covering

ticket / bill printing &

device-based

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validation of the same 7. Bidder should have Copy of valid certification of certificate issued to the Delivery Center of ISO 9001:20000 Or the Bidding CMMi Level 3 or Organization by above respective agencies. Note: Organizations that are being currently assessed for the requisite certification level shall not be considered. Only the centers that have got certified shall be eligible for bidding. 8. Bidder should submit Demand Draft drawn RFP fees of Rs 10,000 i fa o of Director (Rupees Ten General, Archaeological Survey Thousand) in form of of I dia fo a Demand Draft (DD) Scheduled Bank payable at New Delhi.

DD Number:

9. Bidder should submit Demand Draft/ Bank Earnest Money Guarantee drawn in of Di e to Deposit (EMD) of Rs fa o General, 50,00,000 (Rupees Archaeological Survey Fifty Lakh only) in the of I dia fo a Bank form of a Demand Scheduled payable at New Delhi. Draft (DD) or Bank

DD Number:

DD Date:

Issuing Authority / Bank:

DD Date:

Issuing Authority / Bank:

Guarantee 10. Power of Attorney authorizing the

Power of Attorney and a certified true copy of all agreements

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Bidder in favor of the Principal Officer or the duly Authorized Representative to sign/ execute the proposal as a binding

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revealing the respective roles and responsibilities in meeting the overall scope of requirements of the Project.

document and also execute all relevant agreements forming part of RFP/ bid process should be attached Prospective subcontractor Statement  Bidder shall identify all prospective subcontractors, if any, which the bidder will engage, to provide the services required under this RFP. The bidder shall not subcontract the work relating to the customization and design of the e-Ticketing Solution (ETS) application and application deployment at DC and DRC. For each proposed subcontractor, bidder shall provide the following: o Brief description of nature of products/services to be provided by subcontractor; o Head and branch offices (if responsible for work under this contract) (provide street and mailing addresses, phone, fax and email); o Date, form and state of incorporation; o Contract administrator (Name, business address, fax, phone and email address of individual responsible for administering any contract that might result from this RFP); o Company principals (Name, title and business address); and, o Current or prior successful partnerships with proposed subcontractor including client reference (Contact Name, Phone Number, dates when services were performed). Bidder Authorized Signatory Name Designation: Company Seal

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d. Technical Bid Formats i.

Technical Bid Letter

To Senior Administrative Officer Archaeological Survey of India Janpath, New Delhi – 110011

Sir,

Subject: Selection of Implementation Agency for I ple e tatio

of e ti keti g

Project

Reference: RFP No: _____________________________ Dated ______________ Sir, We, the undersigned Bidder, having read and examined in detail the entire RFP document in respect of Selection of Implementation Agency for I ple e tatio of e ticketing Project , do hereby propose to provide the services as specified in the RFP No. _____________________________ Dated ______________. We declare that all the services shall be performed strictly in accordance with the RFP documents and hereby agree for unconditional acceptance of all the terms and conditions set out in the bid document. We confirm having submitted the information as required by you as Prequalification Criteria. In case you require any other further information/documentary proof in this regard before evaluation of our bid, we agree to furnish the same in time to your satisfaction. We hereby declare that our bid is made in good faith, without collusion or fraud and the information contained in the bid is true and correct to the best of our knowledge and belief.

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We understand that our bid is binding on us and that you are not bound to accept bid you receive. Thanking you. Yours faithfully

Bidder Authorized Signatory Name Designation Company Seal

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ii.

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Credential Format

Credentials for each of the pre-qualification conditions should be furnished in the following format:

S. No.

Items

Details

General Information 1.

Customer Name Name of the contact person and

2.

contact details for the client of the assignment

Project Details 3.

Project Title

4.

Start Date / End Date

5.

Date of Go-Live

6.

Total Cost of the project Current Status (Live / completed /

7.

on-going / terminated / suspended) Please indicate the current or the latest AMC period with the client

8.

(From Month –Year to MonthYear)

9.

No. of Locations

10.

Man-month effort involved Type of Project: e-commerce

11.

Portal/ e-ticketing / other relevant applications Solution architecture employed

12. and core components Size of the project

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Total users Number of total users and 13.

concurrent users of the solution at the client location(s):

Concurrent users, this should correlate to actual users of the solution. Not portal visitors

Enclosures Required Enclosure A: Brief narrative Description of the Project and the services rendered by your company (not more than one page) Enclosure B: Please provide copies of Work Order or Certificate of Completion for Complete Projects from Authorized officials in the Government Departments/ Client iii.

Overview of Proposed Solution Please p o ide ele a t details o “olutio s & “e i es spe ifi to Bidde s proposal under below mentioned Headings. The list is indicative and can be populated with other relevant headings. BIDDERS ARE ADVISED TO REFRAIN FROM ATTACHING PRODUCT BROCHURES AND CATALOGUES (Bidders are liable to get dis-qualified if non adherence to the above) Capabilities of the proposed solution to address the functional requirements

a. Identification of Application Software b. Technologies proposed c. Solution Architecture d. Performance solution Scalability and High Availability solution e. Deployment Architecture f. Server Hardware Technologies g. DC and DR solution h. Network Plan at DC and DR

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i.

Security Architecture

j.

Testing Plan and Phasing

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k. Testing Tools proposed l.

Approach for Quality Management

m. Service Approach for Facility Management Service, Technical Support n. Manpower Details o. Compliance matrix to the Functional & Technical Requirement p. Bill Of Material (unpriced)

iv.

Manpower details

Note: For the Key Personnel (refer Section 3.3 Volume 2 of this RFP), please provide profile in the following format: Profile of Personnel Note: Please note that CV should not be more than 2 pages 1. Specify

Proposed

position / role to be played in the project (whether prime or alternate) 2

Current Designation/ Job title No. of years with current organization

3

Date of Birth

4

Nationality

5

Educational Background including Training/Certification including

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institutions,

%

of

marks, specialization areas 6

Employment Record

(Starting with present position, provide details regarding name of organizations worked for, Designation, Responsibilities, tenure etc. in reverse order)

7

Relevant Experience

(Give an outline on the experience most pertinent to tasks mentioned in the project. Describe degree of responsibility held on these relevant assignments – Up to half of a page).

8

Certification

I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes me, my qualifications and my experience and proposed staff member is the permanent employee of our organisation. I understand that any willful misstatement described herein may lead to disqualification or dismissal, if engaged.

Date: Place

Signature of the Candidate

Signature of Authorized Signatory Date:

Company Seal

Archaeological Survey of India, Ministry of Culture

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RFP for e-ASI Solution

Volume-II

e. Commercial Bid Letter

To The Senior Administrative Officer Archaeological Survey of India Janpath, New Delhi – 110011

Sir,

Subject: Selection of Implementation Agency for I ple e tatio

of e ti keti g

Project

Reference: RFP No: __________________________ Dated _______________ Sir, We, the undersigned Bidder, having read and examined in detail the entire RFP document in respect of Selection of Implementation Agency for I ple e tatio of e ticketing Project , do hereby propose to provide the services as specified in the RFP No. ______________________ Dated _________________. We undertake, if our proposal is accepted, to adhere to the implementation plan (Project Schedule) for implementing the e ticketing solution, operations and maintenance of the system. We agree for unconditional acceptance of all the terms and conditions in the bid document. All the prices mentioned in our RFP are in accordance with the terms as specified in the RFP documents. All the prices and other terms and conditions of this RFP are valid for a period of 180 calendar days from the date of opening of the technical bids. We have studied the relevant clause(s) in Indian Tax Laws and hereby declare that if any taxes, surcharge, Professional and any other corporate Tax in altercated under the laws, we shall pay the same.

Archaeological Survey of India, Ministry of Culture

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RFP for e-ASI Solution

Volume-II

We have indicated in the relevant schedules enclosed, the unit rates for the purpose of on account of payment as well as for price adjustment in case of any increase to / decrease from the scope of work under the contract. We further confirm that the prices stated in our bid are in accordance with RFP. We confirm having submitted the information as required by you in your Instruction to Bidders. In case you require any other further information/documentary proof in this regard before evaluation of our bid, we agree to furnish the same in time to your satisfaction.

We declare that our bid prices are for the entire scope of the work as specified in the Scope of Work and bid documents. These prices are attached with our bid as part of the bid. We hereby declare that in case the contract is awarded to us, we shall submit the Performance Bank Guarantee within 15 working days of award notification. We hereby declare that our bid is made in good faith, without collusion or fraud and the information contained in the bid is true and correct to the best of our knowledge and belief. We understand that our bid is binding on us DURING THE VALIDITY PERIOD OR THE EXTENSIONS THEREOF and that you are not bound to accept a Bid you receive. We confirm that no deviations are attached here with this commercial offer. Thanking you, Yours faithfully, (Signature of the Bidder) Printed Name Designation Seal: Date: Place: Business Address:

Archaeological Survey of India, Ministry of Culture

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RFP for e-ASI Project

i.

Volume-II

Price Bid format - Breakdown of Cost Components

Form A: Detailed Pricing Sheet

S. No

Description

A.

Pricing Summary for capital expenditure (Capex)

B.

(Form 1, Item 7) Operational Expenditure (Opex) during the first

Total

Taxes and

Price

Other

(INR)

(INR)

Duties

(Exclusive of

(INR)

Taxes)

year (Form2) C.

Operational Expenditure (Opex) during the second year (Form2)

D.

Operational Expenditure (Opex) during the third year (Form2)

E.

Operational Expenditure (Opex) during the fourth year (Form2)

F.

Operational Expenditure (Opex) during the fifth

G.

year (Form2) Total (A to H)

Archaeological Survey of India, Ministry of Culture

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Total Amount

Total Amount in Words

RFP for e-ASI Project

Volume-II

Form 1: Pricing Summary for Capital Expenditure (Capex)

S. No

Description

Total Price (INR)

Taxes and

Total amount

Other Duties

(INR)

(INR)

Total amount In words

Services provided during Implementation Phase Cost of ASI e-Ticketing System (ETS) Application Software 1.

2.

3.

4.

(Total from Form 1.1.1) Cost of e Ticketing Implementation and Rollout including Integration & Testing (Total from Form 1.1.2)

IT infrastructure and site preparation at Monument sites (Total from Form 1.2) IT infrastructure at DC & DRC (Total from Form 1.3)

5.

Any other items

6.

Total Cost

Archaeological Survey of India, Ministry of Culture

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Volume-II

Form 2: Operational Expenditure (Opex) (Prepare one form per year) Description

No.

of

S.

Man-

No

power

Total Cost (INR)

Taxes & Other Total Amount

Total Amount in

Duties (INR)

words

Warranty, AMC & Operations Support 1. 1 for IT infrastructure at DC and DRC Warranty, AMC & Operations Support 2.

for IT and Non-IT infrastructure at Point of Sale (monument sites) Manpower Deployment at monument

3. 4sites (includes ticket issuers and verifiers) as defined in the Annexure-3,

984

Vol-1 Technical Helpdesk Support as defined 4. 5in

RFP

Vol. 1

(includes Support

Managers and Support Executives)

5.

Post Implementation Support (includes Onsite Operations Manager)

Archaeological Survey of India, Ministry of Culture

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(INR)

RFP for e-ASI Project

Volume-II

Description

No.

S.

Man-

No

power

of

Total Cost (INR)

Taxes & Other Total Amount

Total Amount in

Duties (INR)

words

(INR)

Annual Technical Support (ATS) for all 6. 6 licensed Software 7.

8.

Consumables

(Ticket

stationary,

Ribbons, UPS Batteries etc.) DC-DR Hosting charges (for shared services)

9. 8Any other Maintenance Services th

10. 9Total cost (n year)

Form 1.1.1: Cost for e-Ticketing System (ETS) Application Software

S. No.

Application Software

Cost per Unit (INR) (A)

Archaeological Survey of India, Ministry of Culture

No. of licenses (B)

Customization Cost (INR) (C )

Page 62 of 79

Taxes (INR) (D)

Total Amount (INR)

Total Amount words

in

RFP for e-ASI Project

Volume-II

1.

Web based Online Ticketing application

2.

E-Ticketing application for Point Of Sale terminals

3.

E-Ticketing application for handheld ticket dispensing device along with Software Development Kit (SDK) Total Cost

Form 1.1.2: Cost of e Ticketing Implementation and Rollout including Integration & Testing

Price Item

Unit of

Description Measurement

Archaeological Survey of India, Ministry of Culture

per

Number

Total

Taxes &

Unit

of Units

Price

Other Duties

Page 63 of 79

Total Amount in INR

RFP for e-ASI Project

Specify

the

Volume-II

key

personnel skill (as per RFP) Add new row per skill set

(e.g.

Program

Manager,

Business

Analyst,

Manager

Infrastructure, Solution Architect and

Application Database

Administrator) Total Amount in INR

N/A

N/A

N/A

N/A

Total Amount in words

Archaeological Survey of India, Ministry of Culture

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RFP for e-ASI Project

Volume-II

Form 1.2: IT infra & Site preparation at Monument sites S. No.

Description

Cost

No

per

Units

of Total Price

Taxes and other duties Total amount (INR)

(INR)

Unit (INR) (INR) 1

Monuments 179

a. EDesktop for POS . b.

Handheld

Ticket

131

dispensing device c.

Ticket Printers

85

d.

Network switch(No. of

41

monuments) e.

Bar

Code

Reader/

186

Scanners

f.

UPS

of

68

g.

monuments) LAN cabling work (No.

68

(No.

of monuments)

Archaeological Survey of India, Ministry of Culture

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Total amount in words

RFP for e-ASI Project

S. No.

Volume-II

Description

Cost

No

per

Units

of Total Price

Taxes and other duties Total amount (INR)

(INR)

Unit (INR) (INR) h.

Currency Chest

116

i.

Currency

Counting

29

Fake currency detection

29

machine j.

machine k.

(for

116

Operating system for

179

Drop

box

Feedback) l.

desktop machines m. Operating system for handheld

131

ticket

dispenser

Archaeological Survey of India, Ministry of Culture

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Total amount in words

RFP for e-ASI Project

S. No.

Volume-II

Description

Cost

No

per

Units

of Total Price

Taxes and other duties Total amount (INR)

(INR)

Unit (INR) (INR) n.

Antivirus Software

o.

Any infrastructure

179

other (please

specify complete list) p.

Total Cost ]

Note: The above is just an indication of the requirement which might vary depending on the site survey done by the IA

Archaeological Survey of India, Ministry of Culture

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Total amount in words

RFP for e-ASI Project

Volume-II

Form 1.3: IT infrastructure at DC and DRC including necessary hardware, software and other components. S.No.

Item Description

No. Units

Of Unit Rate

Quote amount Taxes and other Total (INR)

duties

1. Data Centre Components Servers Web Server Authentication Server Application Server Database Server Any

other

server,

please mention Software Operating System System Software

Archaeological Survey of India, Ministry of Culture

Page 68 of 79

(INR)

Amount Amount in words

RFP for e-ASI Project

S.No.

Volume-II

Item Description

No. Units

SLA

Of Unit Rate

Quote amount Taxes and other Total (INR)

duties

Measurement

Tools Any other software, please mention Bandwidth for DC WAN connectivity for internet gateway (10 Mbps) Replication

links

between DC & DR (2 Mbps) Other(s)

-

please

specify 2. Disaster Recovery Centre Components

Archaeological Survey of India, Ministry of Culture

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(INR)

Amount Amount in words

RFP for e-ASI Project

S.No.

Volume-II

Item Description

No. Units

Of Unit Rate

Quote amount Taxes and other Total (INR)

duties

Servers Web Server Authentication Server Application Server Database Server

Any

other

server,

please mention Software Operating System System Software

Archaeological Survey of India, Ministry of Culture

Page 70 of 79

(INR)

Amount Amount in words

RFP for e-ASI Project

S.No.

Volume-II

Item Description

No. Units

Enterprise

Of Unit Rate

Quote amount Taxes and other Total (INR)

duties

Antivirus

System

SLA

Measurement

Tools Any other software, please mention Bandwidth for DR WAN connectivity for internet gateway (10 Mbps) Replication

links

between DC & DR (2 Mbps)

Archaeological Survey of India, Ministry of Culture

Page 71 of 79

(INR)

Amount Amount in words

RFP for e-ASI Project

S.No.

Volume-II

Item Description

No. Units

Other(s)

-

Of Unit Rate

Quote amount Taxes and other Total (INR)

duties

Amount Amount in words

(INR)

please

specify Grand Totals

Form 1.4: Blended person month rates The bidder is expected to quote incremental costs on account of out-of-scope activities that shall be covered under Change request mechanism. The per person month cost quoted shall not be considered for the purpose of commercial evaluation.

(All Prices in Indian Rupees) Note:

 IA is required to make his own Bill of Material Assessment. An indicative list of specifications is provided in RFP volume 1. IA is required to provide an undertaking for the Bill of Materials along with the Bid.  IA should provide all prices, quantities as per the prescribed format under this Section. IA should not leave any field blank. In ase the field is ot appli a le, “I ust i di ate 0 )e o i all su h fields.  The IA is required to provide license quotes considering below mentioned numbers. In case additional licenses are required during the implementation stage, IA will also provide per user license rates and the applicable discount on each license due to bulk purchase.  It is mandatory to provide breakup of all Taxes, Duties and Levies wherever applicable and/or payable.

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RFP for e-ASI Project

Volume-II

 ASI may, at its discretion, decide to procure items mentioned in the Bill of Materials directly.  ASI reserves the right to ask the IA to submit proof of payment against any of the taxes, duties, levies indicated.  ASI shall take into account only the Grant Total which is exclusive of all Taxes, Duties & Levies for the purpose of Evaluation.

Archaeological Survey of India, Ministry of Culture

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RFP for e-ASI Project

Volume-II

f. Evaluation of Technical Bids The evaluation of the technical bids will be based on the following parameters: Measurement Method Technical Evaluation Parameter

Qualifying Marks

Understanding of RFP Understanding of RFP and compliance to the Functional Requirements

10 The bidder shall prepare a compliance checklist for all the Functional Requirements under E-Ticketing System. Full Compliance to be awarded full marks and partial compliance, marks to be awarded on pro rata basis

The bidder is expected to propose a solution that covers all aspects of the functional requirements and shall clearly articulate how the solution complies with all the requirements mentioned in the FRS and RFP. Proposed Architecture & Solution Relevant Past 1. experience 2.

Technologies Proposed

35 Mapping of functionality to the proposed application Past solution experience relevance to proposed application, including aspects like: a. Project providing e-services, with transaction volumes of over 3 Lakh per annum b. E-Service Delivery with a multi layer architecture comprising portal solutions for providing eServices to users including online payment facilities c. Geographically dispersed rollout and multi location operation d. Providing managed services compliant with ITIL/ITSM standards

Reasoning for choosing a particular technology stack, middleware stack, design principles based on chosen

Archaeological Survey of India, Ministry of Culture

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RFP for e-ASI Project

Volume-II

Measurement Method

Technical Evaluation Parameter

Qualifying Marks

parameters (e.g. ease of usability, superior performance, cost optimization, conformance to industry standards (prescribed in the RFP or otherwise), ease of maintenance etc.). Payment Solution

Solution proposed for different types of payment, payment gateways, payment accounting plan

Performance Solution

Be h a ks fo pe fo a e ith solution proposed for measurement

espe t to “LA s,

Scalability and High Plan and provision for scalability, high availability and Availability Solution tools proposed. Proposed POS Proposed Point of Sale Solution for the ticketed Solution for Ticketed monuments. Monuments Deployment Architecture and DR

at

DC

Infrastructure components and Deployment Architecture,

Bill of Material for the Complete Un-priced BOM to be specified complete proposed solution (without price) DC and DR Solution Plan including proposed Components and Services in DC & DR including BCP Plan and DR strategy and Plan Network Plan at DC Plan for networking and connectivity between DC and DR and DR – Replication links and internet gateway bandwidth

Security Architecture

Methodologies and technologies for securing a. The application b. Hardware Infrastructure c. Network d. Threats Monitoring

Archaeological Survey of India, Ministry of Culture

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RFP for e-ASI Project

Volume-II

Measurement Method

Technical Evaluation Parameter Testing Phasing

Plan

Testing Proposed

Qualifying Marks

and Plan for phasing the testing, methodologies for creating test plans and test cases, types of testing etc. Tools

Tools proposed for testing covering all relevant types of testing

Quality Assurance Plan for quality assurance, Project risk management Approach and Project including risk assessment, risk monitoring, mitigation risk management strategy & plan Implementation and Operations & maintenance

45 1. 2. 3. 4.

Implementation Strategy Project Timelines and Plan

IT Services management Helpdesk Solution DC/DRC operation POS operation Proposed manpower deployment at ticketed monuments and Grievance management solution

Propose an implementation strategy that complements the Project Plan envisaged in the RFP Strategy Propose a master project timeline that complies with the overall timelines of the project

Project Management Propose a Project Management approach for the project approach and project management tools Number of key people proposed. Note: The number of people committed for the proposed duration shall be maintained at any cost. Key resources like Program Manager, Manager Infrastructure, Business Analyst, Database Administrator and Solution Architect etc. shall be proposed in the bid. These

Indicate the number of people proposed for the project in key levels of expertise, namely, Program Managers, Manager Infrastructure, Business Analyst, Database Administrator, Solution Architect, Business Analysts and Operations Team etc.

Archaeological Survey of India, Ministry of Culture

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RFP for e-ASI Project

Volume-II

Measurement Method

Technical Evaluation Parameter

Qualifying Marks

resources shall be responsible for managing the project and shall not be replaced except if they leave the rolls of the idde s o ga izatio . These same resources shall be responsible for “Presentation”

Experience personnel

of

key The total experience of PMs and Architects (software and hardware) shall be clearly articulated. High level of expertise in Program/Delivery Manager and Solution Architects (more than 8 years) is desirable. The same team shall be committed to the project. Relevant skills of key The Architects should have architected complex solutions. personnel. Qualifications of All manpower (excluding support staff) proposed should have a Bachelor’s / Master’s degree in Technology / Engineering or proposed personnel MCA

Certifications of The proposed manpower shall be certified in proposed manpower. various areas of expertise Presentation Presentation / Proof of Concept

10 1. 2. 3. 4. 5. 6.

Clear understanding of the business functions Proposed Solution and technology Previous Project Experience Proposed Project Team Implementation Strategy Operations & Maintenance

Total Marks

Archaeological Survey of India, Ministry of Culture

100

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Volume-II

Annexure 2: Request for Clarification Format a. Format for clarifications Bidder requiring any clarification on the RFP Document may submit his queries, in writing, at the ASI's mailing address and as per schedule indicated in Section 8.1.2. The queries must be submitted in Microsoft Excel format as follows:

Sr.

Volume No.

No.

Section No. & Page Clause in RFP

Clarification Sought

No.

b. Clarification on RFP Document i.

The Bidders shall bear in mind that their bids with any Technical or Commercial deviations will not be accepted, Thus, any issues / queries regarding Contract terms and conditions, Scope of Work, minimum requirements for Hardware infrastructure, essential features of the application / components and minimum staffing requirements etc., should be either clarified before bid submission or submitted to the ASI in writing.

ii.

The ASI will respond in writing, to any request for clarification to queries on the RFP Document, received not later than the dates prescribed by ASI. Written copies of the ASI's response (including the query but without identifying the source of inquiry) would be put up on the www.asi.nic.in website. Bidders are advised to keep browsing the information posted on the website.

Archaeological Survey of India, Ministry of Culture

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Volume-II

Annexure 3: Bid Security Format 1. I o side atio of ________________ he ei afte alled the ASI ep ese ted ________________, on the first part and M/s ____________ of ___________ he ei afte efe ed to as Bidde o the “e o d pa t, ha i g ag eed to a ept the Earnest Money Deposit of Rs. 50,00,000.00 (Rupees Fifty Lakhs Only) in the form of Bank Guarantee for the Request for Proposal for procurement of _________ we __________ Na e of the Ba k , he ei afte efe ed to as the Ba k , do hereby undertake to pay ASI forthwith on demand without any demur and without seeking any reasons whatsoever, an amount not exceeding Rs. 50,00,000.00 (Rupees Fifty Lakhs Only) and the guarantee will remain valid up to a period of 180 days from the due date of the tender. It will, however, be open to ASI to return the Guarantee earlier than this period to the bidder, in case the bidder has been notified by ASI as being unsuccessful. 2. In the event of the bidder withdrawing the tender before the completion of the stages prior to the Commercial negotiations or during the Commercial negotiations, as the case may be, the EMD / Bid Security deposited by the bidder stands forfeited to the Government. We also undertake not to revoke this guarantee during this period except with the previous consent of the Government in writing and we further agree that our liability under the EMD / Bid Security shall not be discharged by any variation in the term of the said tender and we shall be deemed to have agreed to any such variation. 3. No interest shall be payable by ASI to the bidder on the guarantee for the period of its currency. 4. Notwithstanding anything contained hereinabove: a) Our liability under this Bank Guarantee shall not exceed and is restricted to Rs. 50,00,000.00 (Rupees Fifty Lakhs only) b) This Guarantee shall remain in force up to and including _________ . c) Unless the demand/claim under this guarantee is served upon us in writing before_________ all the rights of ASI under this guarantee shall stand automatically forfeited and we shall be relieved and discharged from all liabilities mentioned hereinabove. Dated this ___________day of ____________________ 2013

For the Bank of _______________ (Agent/Manager)

Archaeological Survey of India, Ministry of Culture

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Request For Proposal for e-Ticketing Project For Archaeological Survey of India, Volume-III Master Service Agreement and Service Level Agreement April 2013

RFP for e-Ticketing Project

Volume-III

Table of Contents 1.

INTRODUCTION .........................................................................................................4

2.

ROLES & RESPONSIBILITIES.........................................................................................5

3.

PROGRAM GOVERNANCE STRUCTURE ........................................................................6

4.

SERVICE LEVEL AGREEMENTS .....................................................................................7

5.

DRAFT MASTER SERVICES AGREEMENT ......................................................................9

6.

SCHEDULE I .............................................................................................................. 52 6.1.

PURPOSE ..................................................................................................... 52

6.2.

CHANGE CONTROL NOTE ("CCN") ................................................................. 52

6.3.

QUOTATION ................................................................................................ 53

6.4.

COSTS .......................................................................................................... 54

6.5.

REPORTING .................................................................................................. 54

6.6.

OBLIGATIONS .............................................................................................. 54

7.

SCHEDULE II ............................................................................................................. 55

8.

SCHEDULE III ............................................................................................................ 61

9.

SCHEDULE IV ............................................................................................................ 64

10.

SCHEDULE V ............................................................................................................. 67

11.

SCHEDULE VI ............................................................................................................ 68

12. SCHEDULE VII ................................................................................................................. 72 13.

SCHEDULE VIII .......................................................................................................... 76

14.

SCHEDULE IX ............................................................................................................ 88

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List of Abbreviations

AMC

Annual Maintenance Contract

ASI

Archaeological Survey of India

FRS

Functional Requirement Specifications

HLD

High Level Design

IA

Implementation Agency

IEEE

Institute of Electrical and Electronics Engineers

ISO

International Standards Organization

LLD

Low Level Design

NISG

National Institute for Smart Government

NOC

No Objection Certificate

PKI

Public Key Infrastructure

PMU

Project Management Unit

RFP

Request for Proposal

SLA

Service Level Agreement

SPOC

Single Point of Contact

SRS

Software Requirement Specifications

ETS

E Ticketing Solution

POS

Point of Sale

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Volume-III

1. Introduction ASI proposes an e-Ticketing initiative to harness the power of ICT Platform for its vision ”To e sure tra spare t, eas , efficie t ticketi g s ste Visitor e perie ce”

usi g ICT to facilitate world class

In order to streamline its processes and increase efficiency and effectiveness of services, ASI has undertaken a comprehensive exercise to implement ICT based e-Ticketing system across all the protected/Ticketed monuments across India. The ICT based system is also aimed to bring in transparency and sustainability of the processes. ASI intends to establish a state of the art e-Ticketing solution which envisions the capability of the solutio to sell a d ook ti kets o li e a d at the Poi t of “ale PO“ ou te s fo all the ticketed monuments using a centralized solution. The system should be hosted on a robust server which is capable of dealing on real time basis. The system should be able to generate tickets and validate the entry to the monuments. As part of the tender process, ASI is releasing this RFP to receive responses from eligible bidders, to evaluate the bids and select the most appropriate Implementing Agency (IA). This RFP has been prepared to invite bidders to submit their proposals to implement and maintain e-Ticketing system for ASI. Information used for the preparation of this RFP has been made available from relevant and published sources of information. Nonetheless, bidders are required to make informed evaluation and decision based on their judgment. This RFP document contains the entire information that constitutes the requirement as proposed by ASI in order for qualified bidders to submit their proposals. Any queries or clarifications must be submitted in the prescribed format and will be addressed to all bidders simultaneously. Volume I: Functional, Technical and Operational Requirements Volume I of RFP brings out all the details of solution requirements of the e-Ticketing system. This volume also gives the details of the other requirements (functional, operational and technical) of the e-Ticketing project. Volume II: Instruction to Bidders and Bidding Terms and Conditions Volume II of RFP brings out details of the bidding process, bidding terms and conditions and all that may be needed by the bidders to understand bidding process. Volume III: Master Service Agreement and Service Level Agreement Volume III of RFP explains the contractual terms that will govern the project implementation and operation. This includes the draft Master Service Agreement and Archaeological Survey of India, Ministry of Culture

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Service Level Agreement that ASI intends to sign with the successful bidder or the selected Implementing Agency. This Document is Volume III. 2. Roles & Responsibilities 2.1. Role of ASI ASI is the owner of the Project; in that role, ASI is expected to discharge the following responsibilities: 

 

 











 



 

Lay down the metrics for the success of the Project; Own the core and critical assets of the Project; Approve the budget and release funds required for the Project; Facilitate and/or approve the deputation of employees of the GoI to the e-Ticketing Project; Constitute a Program Steering committee and Program Operations Committee Constitute a Program Management implementation of e-Ticketing Project;

Unit (PMU)

for

facilitating smooth

Review the performance of the Implementation Agency through PMU; Issue directions to the PMU and IA as may be needed; Ensure that all the offices under ASI take active part in the project; Identify & nominate competent personnel from ASI and project locations to participate in the Acceptance Testing; Engage a third party for acceptance testing and audit of security & controls of the application & infrastructure established for e-Ticketing system; Facilitate the training programs that will be conducted by the IA. Facilitate Change Management efforts by Issuing circulars, instructions, etc., to effect changes to existing roles and responsibilities of employees, adoption of reengineered processes in participating divisions and such other matters as may be necessary from time to time; Facilitate the communication program that will be conducted by the IA for popularizing the new e-Ticketing system. Periodically review and test SLA Monitoring System implemented by IA for accuracy and completeness in the reports generated from the system.

2.2. Role of Implementation Agency 

The responsibilities of IA are as specified in the Statement of Work of volume I of this RFP.

Archaeological Survey of India, Ministry of Culture

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3. Program Governance Structure 3.1. Program Governance Approach The objectives of the Program Management activity are: 

 

Monitor the Project plan to ensure that all the activities have commenced and completed as per the phase-wise plan drawn by IA. Report the project progress to the Operations Committee of ASI as per agreed frequency. Identify risks and facilitate IA in developing mitigation strategies and implementing them

The proposed Program Governance Structure has been detailed in Section 10 of Volume I of this RFP. Program Management Unit ( PMU ) to be set-up by ASI will play a key role in the exercise of Program Management activities. 3.2. Implementation Agency’s Program Management structure requirement IA is required to establish a well-defined and properly staffed Program Management ( PM ) team structure in place for ensuring a smooth implementation of the Project. The focus should be to have the right mix of personnel in the PM team with respect to both the area of expertise as well as the relevant experience in that area. It may be noted that the PMUs to be established by ASI, as detailed in sections 2.1 & 3.1 above, should not be construed as a substitute for the responsibility of the IA to establish a full-fledged PM team at its own initiative and cost.

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4. Service Level Agreements Following section outlines the key service level requirements for ASI system, which needs to be ensured by the IA during the operations and maintenance period. These performance requirements shall be strictly imposed and a third party audit/certification agency shall be deployed for certifying the performance of the IA against the target performance metrics as outlined in this volume of the RFP. Certification shall be done by a third party audit agency appointed by ASI. The SLA monitoring shall be performed/reviewed on a quarterly basis. During the Contract period, it is envisaged that there could be changes to the SLA, in terms of addition, alteration or deletion of certain parameters, based on mutual consent of both the Parties i.e. ASI and IA. 4.1. Service Level Objectives The following Service Level Objectives have been identified for governing the SLA in e-Ticketing Project.    

 

System should be available to the users always System should be easy to use and System should be responsive enough for the user to work without time delays/ interruptions Users should be able to easily store and retrieve the data from the system Users should always get the right kind of support as and when it is required to perform their work The system should be able to generate reports on revenue & reconciliation with ticket sale

4.2. SLA Definition & Measurement A model SLA agreement is provided in Schedule VIII of the Master Services Agreement (MSA) in this Volume of the RFP. The SLA specifies the expected levels of service to be provided by the IA to the various stakeholders of the Project. The following points clarify the manner in which the SLA metrics operate: 

A set of parameters has been identified as key to ensuring the desired performance level of e-Ticketing system.  The table lists out the performance level and how penalties shall be levied  All payments to IA shall be after deduction of penalties as per the SLA metrics.

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4.3. ASI e-Ticketing Project - SLA Metrics The Service Level metrics that define the Service Levels and the penalties for not meeting the SLAs are specified in Appendix A of the Model SLA, incorporated as Schedule VIII of the MSA, in this Volume III of the RFP. The IA shall comply with the Service Levels specified in the said Appendix A. 4.4. SLA Monitoring The aforementioned SLA parameters shall be monitored and measured on a daily/weekly/monthly/quarterly basis as per the individual SLA parameter requirements, through appropriate SLA Measurement tools to be designed by the IA for the purpose and audited by a third party for accuracy and reliability. If the performance of the system/services is degraded significantly at any given point in time during the Contract and if the immediate measures are not implemented and issues are not rectified to the complete satisfaction of ASI/ or an agency designated by them, then ASI will have the right to take appropriate corrective actions including termination of the Contract. It is to be noted that if the Penalty applicable in two consecutive quarters during the currency of the Contract exceeds 20% of the EQI in each quarter; then ASI shall have the right to terminate the Contract. The SLAs defined in Schedule VIII of the MSA, shall be reviewed on an annual basis by ASI after taking the advice of the IA, PMU and other agencies. Changes in SLA would be made by ASI after consultation with the IA.

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5. Draft Master Services Agreement Director General (DG) intends to sign 2 Agreements with the successful bidder for Design, Procurement, Customization, and Installation of e-Ticketing comprehensive solution and subsequent operation & maintenance of the e-Ticketing Solution across the country– a Master Services Agreement (MSA) and a Service Level Agreement (SLA). Given below is a draft of the MSA. Schedule VIII of the MSA provides a draft SLA. ASI may propose changes required to these two drafts and shall be communicated to all the bidders before the bid closing date. Master Services Agreement (MSA) This Agreement (herein afte efe ed to as the /Agreement/MSA , as defi ed he ei after) is made on this [Please Insert] day of 2013, by and between: (i) the President of India acting through the Director General (DG),Archaeological Survey of India, Ministry of Culture, Government of India, Janpath, New Delhi-110001 (hereinafter called the ASI / DG /e-Ticketing Project ) being the Party of the FIRST PART; AND (ii) ______, a company registered under the Indian Companies Act, 1956 having its registered office at _______ and place of business at ____(hereinafter referred to as "Implementation Agency/ IA", which expression, unless excluded or the context otherwise required hereof includes its successors, administrators and assigns) represented through its _____, who is duly authorized by the Implementation Agency to execute this Agreement being the Party of the SECOND PART. ASI a d I ple e tatio Pa ties .

Age

shall i depe de tl

e alled as Pa t

a d joi tl

as

WHEREAS A. ASI intends to enable and augment the Design and Implementation, Management & Maintenance of e-Ticketing Project involving the Implementation of Software, Supply & Installation of System Software, Hardware and Operation & Maintenance of e-Ticketing System in India with the ultimate objective of ensuring transparent, easy, efficient ticketing system using ICT to facilitate world class Visitor experience

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B. ASI undertook selection of a suitable Implementation Agency for implementing the eTicketing Project by adopting an open tender process in three stages. The shortlisted bidders went through a competitive bidding issued vide a Request for Proposal (RFP) dated April 2013. In the first stage eligible bidders were shortlisted through Pre-Qualification criteria and in the second stage through technical evaluation and finally the commercial evaluation; C. The Implementation Agency has been selected as the successful bidder to undertake the eTicketing Project involving the development of the total solution, roll out and maintenance to achieve the defined objectives to ensure transparent, easy, efficient and accurate availability of information and facilitation of transactions; D. ASI intends to engage the Implementation Agency to undertake and implement the eTicketing Project on the terms and conditions set forth below. E. The Implementation Agency in pursuance of its proposal undertakes to implement the eTicketing Project stated herein above. NOW THEREFORE, IN CONSIDERATIONOF THE MUTUAL PROMISES AND COVENANTS AND CONDITIONS HEREIN CONTAINED, IT IS HEREBY AGREED BETWEEN THE PARTIES AS FOLLOWS:, ASI and the Implementation Agency have agreed to enter into this Agreement to govern the way in which the Implementation Agency will design, implement & manage the solution and facilities and deliver the services specified under this Agreement and the Service Level Ag ee e t “LA" i a o da e ith oles a d espo si ilities of ASI and its nominated agencies and the Implementation Agency as set forth in this agreement. 5.1. Article 1 - Definitions & Interpretation 5.1.1. Definitions a.

In this Agreement, unless the context requires otherwise:

 Agreement" means this agreement together with all the Schedules and the contents and specifications of all the volumes of the Request for Proposal (RFP) and in all the attached schedules and any addendums, corrigendum issued and shall include any modifications, alterations, additions or deletions thereto agreed between the Parties in writing after the date hereof in terms of this Agreement. In the event of a conflict between this Agreement and the Schedules, the terms of the Agreement shall prevail;

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 Project means e-Ticketing Project involving the System Design, Development, Implementation, Operations, Management and Maintenance across all the ticketed monuments of ASI as per the terms and conditions laid in the RFP and provision of ASI related services in conformance to the SLA;

 Customized Applicatio “oft a e means the software that is readily available with only customization as required by ASI. This includes (except for the customization components on such products), proprietary software components and tools deployed by the Implementation Agency, and the e-Ticketing software, shall be solely owned by ASI;  Confidential Information" means all information as defined in Clause 8.1.;

 "Deliverables" means the products, infrastructure and services agreed to be delivered by the Implementation Agency in pursuance of the Agreement as elaborated in Section 9.4 of the Volume I of the RFP in relation to the Implementation Phase and the Operations and Maintenance Phase and includes all documents related to the solution, user manual, technical manual, design, process and operating manuals, service mechanisms, policies and guidelines and source code and all its modifications;  Effecti e Date means the date on which the Agreement is executed by both the Parties.

 I tellectual P ope ty Rights" means rights as defined in Article VII. ;

 Mate ial B each means breach that has an effect on (a) the ability of Implementation Agency to perform/discharge any of its duties/obligations under and in accordance with the provisions of the Agreement; and/or (b) the legal validity, binding nature or enforceability of the Agreement;

 Pe fo a ce Gua a tee a d Pe fo a ce Ba k Gua a tee shall mean the guarantee provided by a Nationalized Bank to ASI on behalf of the Implementation Agency for the amount specified in Section 6 of Vol. II of the RFP;

 Project means e-Ticketing Project involving the System Design, Customisation, supply of server/ client infrastructure,, Implementation, Operations, Management and Maintenance across all ticketed monument locations of ASI as per the terms and conditions laid down in the RFP Project Data" means all proprietary data of the PROJECT generated out of Project operations and Archaeological Survey of India, Ministry of Culture

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transactions, documents and related information including but not restricted to user data which the Implementation Agency obtains, possesses or processes in the context of providing the Services to the users pursuant to this Agreement and the SLA; Project Locatio shall include all such ASI sites that will require setup of IT infrastructure including networking and backup facility for smooth operations of the e-Ticketing solution.

 "P oject I ple e tatio means Project Implementation as prescribed in the Section 9 of Volume I of the RFP;

 Project Implementation Completion Date / Final Go-Li e The Final Go live will be considered from 90% of successful transactions from e-Ticketing Solution for World heritage, Category A & B type Monuments. Final Go Live will be based on following Criteria:

 Successful Implementation of Online Solution,POS Solution & Handheld Solution fo atleast o ths f o T+5 , eeti g all the p es i ed “LA s e tio ed i RFP



 100% Reconciliation of tickets sold and cash received through all the channels (Online and POS)

Closure of all the errors and bugs (Show Stopper Category) reported within 3 months from T+52. a. All the acceptance tests & certifications are successfully concluded to the satisfaction of ASI. b. "Proprietary Information" means processes, methodologies and technical and business information, including drawings, designs, formulae, flow charts, data and computer programs already owned by, or granted by third parties to a Party hereto prior to its being made available under this Agreement, or the SLA; c. RFP o Re uest fo P oposal means the documents containing the Technical, Functional, Operational, Commercial and Legal Specifications for the implementation of the Project, issued in 3 volumes (referred to as Volume I, Volume I Annexures, Volume II and Volume III) and includes the clarifications, explanations and amendments issued by ASI from time to time. d. "Replacement Implementation Agency" means any third party that ASI, ASI may appoint to replace the Implementation Agency upon expiry of the Term or

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otherwise termination of this Agreement or the SLA to undertake the Services or part thereof; e. "Service Level" means the level of service and other performance criteria which will apply to the Services as set out in the SLA, in Schedule VIII; f. “e ice Le el Ag ee e t “LA means the Operation and Maintenance SLA, executed by and between Implementation Agency and ASI, in terms of the Service Level Requirements as per the model set out in Schedule VIII of this Agreement; g. Te means a period of 6 years from the Effective Date that shall include 1 year of implementation phase and 5 years of Operations & Maintenance phase. h. "Third Party Systems" means Systems (or any part thereof) in which the Intellectual Property Rights are owned by a third party and to which Implementation Agency has been granted a license to use and which are used in the provision of Services; i. Wo ki g Day means any day on which any of ASI, local unit of ASI will be functioning, including gazetted Holidays, restricted holidays or other holidays, Saturdays and Sundays 5.1.2. Interpretations a.

References to any statute or statutory provision include a reference to that statute or statutory provision as from time to time amended, extended, reenacted or consolidated and to all statutory instruments made pursuant to it.

b.

Words denoting the singular shall include the plural and vice versa and words denoting persons shall include firms and corporations and vice versa.

c.

Unless otherwise expressly stated, the words "herein", "hereof", "hereunder" and similar words refer to this Agreement as a whole and not to any particular Article, Schedule. The term Articles, refers to Articles of this Agreement. The words "include" and "including" shall not be construed as terms of limitation. The words "day" and "month" mean "calendar day" and "calendar month" unless otherwise stated. Where, because of a difference in time zone, the calendar day or calendar month in one Country differs from another Country, then the calendar day or calendar month shall be deemed to be the calendar day or calendar month applicable to India. The words "writing" and "written" mean "in documented form", whether electronic or hard copy, unless otherwise stated.

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Any reference to attorneys' fees shall include reasonable fees of the professional assistants of such attorneys. d.

The headings and use of bold type in this Agreement are for convenience only and shall not affect the interpretation of any provision of this Agreement.

e.

References to Clauses, Sub-Clauses, Paragraphs, Article, Schedules and Annexures are to clauses, sub-clauses, paragraphs, article, schedules and annexures to this Agreement.

f.

Use of any gender includes the other genders.

g.

‘efe e es to a o pa shall e o st ued so as to i lude a o pa , corporation or other body corporate, wherever and however incorporated or established.

h.

‘efe e es to a pe so : person shall be construed to include any individual, partnerships, firms, companies, corporations, joint ventures, trusts, associations, organizations, executors, administrators, successors, agents, substitutes and any permitted assignees or other entities (whether or not having a separate legal entity). A reference to a group of persons is a reference to all of them collectively, to any two or more of them collectively and to each of them individually.

i.

A efe e e to a da i ludi g ithi the ph ase usi ess da period of 24 hours running from midnight to midnight.

j.

‘efe e es to a usi ess da shall e o st ued as a efe e e to a da than a Sunday) on which banks in Delhi are generally open for business;

k.

References to times are to Indian Standard Time;

l.

A reference to any other document referred to in this Agreement is a reference to that other document as amended, varied, noted or supplemented at any time;

m.

Any reference at any time to any Agreement, deed, instrument, license or document of any description shall be construed as reference to that Agreement, deed, instrument, license or other document as amended, varied, supplemented, modified or noted at the time of such reference;

n.

Any contract, consent, approval, authorization, notice, communication, Information or report required under or pursuant to this Agreement from or by

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any Party and/or any other authority shall be valid and effectual only if it is in writing under the hands of duly authorized representative of such Party or authority, as the case may be, in this behalf and not otherwise; o.

U less othe ise stated, a efe e e to a pe iod o e i g fo a spe ified da o date a d till o u til a spe ified da o date shall i lude either such days or dates;

p.

Unless otherwise specified, any interest to be calculated and payable under this Agreement shall accrue on an annual basis and from the respective due dates as provided for in this Agreement;

q.

A reference to knowledge of a person includes Information that a reasonable person in the circumstances of that person would have known by reasonable inquiry;

In interpreting this Agreement no rule of construction applies to the disadvantage of a party because that party or its legal advisor was responsible for the preparation of this Agreement. 5.1.3. Structure a.

This Agreement shall operate as a legally binding services agreement specifying the master terms which apply to the Parties under this Agreement and to the provision of the Services by the Implementation Agency to the Stakeholders of the Project under the duly executed SLA.

b.

The SLA in respect of the Operation and Maintenance is being entered into concurrently with this Agreement between the Implementation Agency and ASI. In respect of any future SLAs entered into between the Parties, each of the Parties shall observe and perform the obligations set out herein.

c.

In the event of a change of Control of the Implementation Agency during the currency of this Agreement. Implementation Agency shall promptly notify ASI of the same and in the event that the net worth of the surviving entity is less than that of Implementation Agency prior to the change of Control, ASI may within 30 days of his/ her becoming aware of the change in Control, require a replacement of existing Performance Guarantee furnished by the Implementation Agency from a guarantor acceptable to ASI (which shall not be Implementation Agency or any of its associated entities). If such a guarantee cannot be obtained within 30 days of ASI becoming aware of the change in Control, he/ she may exercise its

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right to terminate the SLA within a further 30 days by written notice, to become effective when specified in such notice. Pursuant to termination, the consequences of termination as set out in Article 5.2 hereinafter will become effective. The internal reorganization of the Implementation Agency shall not be deemed an event of a change of Control for purposes of this Article unless the surviving entity is of less net worth than the predecessor entity. d.

The SLA shall be a separate divisible contract in respect of this Agreement.

e.

The Project engagement which includes the scheduled Project Implementation Phase will be governed by the acceptance and testing criteria which will have ASI and/or a technically competent agency or agencies for conducting the acceptance and testing certifications simultaneously with the triggering of the Project Phases in the manner herein below: i.

ASI will nominate a technically competent agency/person for conducting acceptance testing and certification.

ii.

The agency/person will lay down a set of guidelines following internationally accepted norms and standards for testing and certification in all aspects of project development and implementation covering software, hardware and networking including the processes relating to the design of solution architecture, design of systems and subsystems, coding, testing, business process description, documentation, version control, change control, security, service oriented architecture, performance in relation to compliance with SLA, metrics, interoperability, scalability, availability and compliance with all the technical and functional requirements of the RFP and this Agreement.

iii.

The agency/person will be involved with Project early in the development stage to ensure that the guidelines are being followed and to avoid large scale modifications pursuant to testing done after the application is fully developed.

iv.

The agency/person nominated by ASI can engage professional organizations for conducting specific tests on the software, hardware, networking, security and all other aspects.

v.

The agency/person will establish appropriate processes for notifying the IA of any deviations from the norms, standards or guidelines at the earliest

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instance after taking cognizance of the same to enable the IA to take corrective action. vi.

Such an involvement of and guidance by the agency/person will not, however absolve the IA of the fundamental responsibility of designing, developing,installing, testing and commissioning the various components of the Project to deliver the services in perfect conformity with the SLA.

5.1.4. Conditions Precedent Subject to express terms to the contrary, the rights and obligations under this Agreement shall take effect only upon fulfillment of all the Conditions Precedent set out below in Articles 1.4.1 and 1.4.2 hereinafter efe ed as Co ditio P e ede ts . However, ASI or its nominated agencies may at any time at its sole discretion waive fully or partially any of the Conditions Precedents for the Implementation Agency. 5.1.4.1. The following Conditions Precedent need to be fulfilled by the Implementation Agency on or before the execution of this Agreement: a. Provide Performance Bank Guarantee specified in Volume II of the RFP in the form of a Bank Guarantee for an amount being equivalent to 10% of the total contract value as quoted in the commercial proposal as specified in Annexure of Vol II of this RFP, to ASI; b. Provide ASI or its nominated agencies certified true copies of its constitutional documents and board resolutions authorizing the execution, delivery and performance of this Agreement and the SLA with ASI; 5.1.4.2. The following Conditions Precedent need to be fulfilled by the Implementation Agency on or before the beginning of Operation & Maintenance Phase: a. IA shall have completed the testing, operation and commissioning of the solution and successful completion as mentioned in the Implementation Schedule to the satisfaction of ASI. b. IA shall have completed the testing, operation and commissioning of the eTicketing Application at specified locations by the date as provided in the Implementation Schedule.

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c. IA shall obtain certificates of compliance 15 (fifteen) days prior to the Final Go-Live to ensure that the aforesaid Conditions Precedent as set forth in (a) and (b) above have been duly satisfied. 5.1.5. Non-fulfillment of Conditions Precedent a. In the event that any of the Conditions Precedent relating to Implementation Agency has not been fulfilled, as per the Implementation Schedule as set out in Schedule IX and the same has not been waived by ASI fully or partially, this Agreement shall cease to have any effect as of that date. b. In the event that the Agreement fails to come into effect on account of nonfulfillment of the Implementation Agency's Conditions Precedent, ASI shall not be liable in any manner whatsoever to the Implementation Agency and ASI shall forthwith invoke the Performance Guarantee and forfeit the guaranteed amount. c. In the event that vacant possession of any of the Project facilities and/or Project Data has been delivered to the Implementation Agency prior to the fulfillment in full of the Conditions Precedent, upon the termination of this Agreement such Project facilities and Project data shall immediately revert to ASI free and clear from any encumbrances or claims. d. Instead of terminating this Agreement as provided in paragraph 1.4.2(a) above, the Parties may mutually agree in writing to extend the time for fulfilling the Conditions Precedent and the Term of this Agreement. It is further clarified that any such extension of time shall be subject to imposition of penalties on IA linked to the delay in fulfilling the Conditions Precedent.. 5.2. Article II – Initialization Phase 5.2.1. Scope Of Agreement This Agreement shall govern the provision of the contractual professional services, listed hereunder and morefully described in Volume I of the RFP, in conformance with the SLA, to all the stakeholders of the e-Ticketing Project. It is anticipated that new or renewal agreements may be undertaken by creating a separate SLA, with schedules and exhibits as required, under this Agreement for each engagement. Services to be provided by the IA under the Agreement:

The e-Ticketing project broadly covers the following activities: Archaeological Survey of India, Ministry of Culture

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a. Study, design, customization testing, and deployment of a web-based eticketing system, integrated with payment gateway, to enable visitors to pre-book tickets on internet at their convenience. b. Supply, installation, configuration, customization, integration, testing and commissioning of Point-of-Sale (POS) application at ticketed monuments that shall have a common back-end platform that integrates with a common solution. c. Procurement, installation, configuration and commissioning of client side IT and non-IT infrastructure d. Deployment of server side application including IT and non-IT infrastructure at the DC-DR that is either owned by the IA or through a third party arrangement by IA. e. Facilitate ASI in provisioning, configuration and commissioning of network links to all the identified monument sites of ASI that enables connectivity to the Data Center and Disaster Recovery Center f. Supply of manpower services to manage and operate the ticketing system at ticket issuing counters and entry gates g. Operation and Maintenance of the entire e- Ticketing System including Application, IT & Non-IT infrastructure for a period of five years from the date of final Go-Live h. Documentation of the e- Ticketing Project 5.2.2. Interpretation of the Scope of Work a. ASI retains the right of the final say in the interpretation of the scope of the Project. The possible variations to the processes from the way they are specified in the scope of work should not be considered as deviations or extensions to the original process specifications. b. Sign-off on the Deliverables by ASI does not necessarily indicate the complete approval of the Deliverables. All the responsibilities with respect to operations and maintenance of the existing applications, infrastructure or requirements in the RFP or ASI processes will be the responsibility of the Implementation Agency. Any gap that is found in a deliverable with respect to the above, even after the sign-off, will have to be addressed by the Implementation Agency without any additional cost to ASI. c. The performance of the ultimate system can be achieved by different combinations of the equipment and network components. The final acceptance of the integrated solution and infrastructure components Archaeological Survey of India, Ministry of Culture

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should be as per the performance requirements and will be the determining factor but not the specifications of the infrastructure alone. 5.2.3. Period Of Agreement The Term of the permission/ license under the MSA shall be for a period of 6 years from the date of signing of the Agreement that shall include 1 year of implementation phase and 5 years of Operations & Maintenance phase. However, ASI may choose to extend the Term for a maximum period of two years in mutual consultations with the IA with all the terms and conditions of original Agreement. A fresh tender shall be called at the end of the Term/ extended term. The bid process for the second term shall commence one year before the expiry of the Term / extended term. 5.2.4. Commencement And Duration Of This Agreement This Agreement shall come into effect on fulfillment of the conditions precedent specified in section 1.4.1 and certified as such by ASI (hereinafter called the Effe ti e Date a d shall, su je t to the a i u ti e li it of 6 years. Any extension of Agreement term if so shall be decided by ASI . 5.2.5. Scope And Provision Of The Services a. The provision of Services to the Stakeholders with certainty and speed is the essence of the Agreement between the Parties. b. The Implementation Agency represents that it is a competent and efficient provider of a variety of information technology and business process management services. Implementation Agency will keep abreast of the relevant technical, managerial and operational requirements applicable to the provision of the Services and best practices in this area and will share their knowledge with ASI, regarding matters which would assist ASI in its use of the Services, provided that Implementation Agency shall not be obligated to share other client information or Confidential Information of Implementation Agency not relevant to this Agreement. c. The Services shall be performed by the Implementation Agency pursuant to terms under the SLA to be entered into in accordance with this Agreement. d. The Implementation Agency shall perform the Services (a) in a good professional manner commensurate with professional industry and technical standards which are generally in effect for international projects and innovations pursuant thereon similar to those contemplated by this Agreement,

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(b) so as to comply with the applicable Service Levels and (c ) in accordance with the terms set out in this Agreement and the SLA. The Parties shall ensure that the range of the Services under the SLA shall not be varied, reduced or increased except by the prior written agreement of ASI in accordance with the Change Control Schedule. Save, for the express terms of the Terms of Payment Schedule, ASI and its users shall be obliged to purchase any particular category of Services that may become necessary as per the Change Control Schedule from the IA, without the need to go for a separate procurement process. e. In providing the Services, IA shall ensure not to cause any unnecessary disruption to the ASI s o al business operations. f. No Party to this Agreement or to the SLA will at any time perform, or omit to perform, any act which they are aware, at the time of performance, will place the other Party in default under any insurance policy, mortgage or lease, governing activities at any location provided by ASI. 5.2.6. Commencement And Duration Of the Sla a. The Operation and Maintenance SLA will commence from the date Fi al Go Li e when the Project Implementation has been completed to the satisfaction of ASI, and certified in accordance with the terms of this Agreement and shall run for a period coterminous with the MSA. b. The SLA shall commence on the date on which it is fully executed by ASI and the Implementation Agency and shall, unless terminated earlier in accordance with its terms or unless otherwise agreed by the Parties, expire on the date on which this Agreement expires or terminates for any reason. 5.2.7. Approvals And Required Consents a. The Parties will cooperate reasonably to obtain, maintain and observe all relevant and customary regulatory and governmental licenses, clearances and appli a le app o als he ei afte the App o als e essa fo the Implementation Agency to provide the Services. The costs of such Approvals shall be borne by the Implementation Agency. b. Both parties will give each other all co-operation and information reasonably required to meet their respective obligations under this Agreement. c. ASI shall use reasonable endeavors to assist Implementation Agency obtain the Approvals. In the event that any Approval is not obtained, the Implementation Agency and ASI will co-operate with each other in achieving a reasonable Archaeological Survey of India, Ministry of Culture

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alternative arrangement as soon as reasonably practicable for ASI to continue to process its work with as minimal interruption to its business operations as is commercially reasonable until such Approval is obtained, provided that the Implementation Agency shall not be relieved of its obligations to provide the Services and to achieve the Service Levels until the Approvals are obtained if and to the extent that the Implementation Agency's obligations are dependent upon such Approvals. 5.2.8. Use And Acquisition Of Assets During the Term of the MSA, the Implementation Agency shall:

a. Take all reasonable and proper care of the entire hardware and software, network or any other information technology infrastructure components used for the Project and other facilities leased / owned by the Implementation Agency exclusively in terms of the delivery of the Services as per this Ag ee e t he ei afte the Assets i p opo tio to thei use a d o t ol of such Assets which will include all upgrades/ enhancements and improvements to meet the current needs of the Project; and b. Keep all the tangible Assets in as good and serviceable condition and/or the intangible Assets suitably upgraded subject to the relevant standards as stated in Volume I of the RFP as at the date the Implementation Agency takes control of and/ or first uses the Assets and during the entire Term of the Agreement; and c. Ensure that any instructions or manuals supplied by the manufacturer of the Assets for use of the Assets and provided to the Implementation Agency will be followed by the Implementation Agency and any person who will be responsible for the use of the Assets; and d. Take such steps as may be properly recommended by the manufacturer of the Assets and notified to the Implementation Agency or as may, in the reasonable opinion of the Implementation Agency, be necessary to use the Assets in a safe manner; and e. To the extent that the Assets are under the control of the Implementation Agency, keep the Assets suitably housed and in conformity with any statutory requirements from time to time applicable to them; and f. Procure permission from ASI and any persons duly authorized by him/ her to enter any land or premises on which the Assets are for the time being sited so as to inspect the same, subject to any reasonable third party requirements; and Archaeological Survey of India, Ministry of Culture

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g. Not knowingly or negligently use or permit any of the Assets to be used in contravention of any statutory provisions or regulation or contrary to law; and h. Use the Assets exclusively for the purpose of providing the Services as appropriate; and i. Not sell, offer for sale, assign, mortgage, pledge, sub-let or lend out any of the Assets; and j. Use the Assets only in accordance with the terms hereof and those contained in the SLA; and k. Obtain and/ or maintain standard forms of comprehensive insurance policy including liability insurance, system and facility insurance and any other insurance for the personnel, Assets, data, software, etc.; and l. Transfer the ownership of all the Assets (not already with ASI, including but not limited to the project documentation which is the work product of the development efforts involved in the Project) within 30 days of the acceptance of the same by ASI upon testing and/ or audit , to ASI in accordance with the terms of this Agreement; and m. To ensure the integration of the software with hardware to be installed and the current Assets in order to ensure the smooth operations of the entire solution architecture to provide efficient services to all the Stakeholders of Project in an efficient and speedy manner; and n. To provide a well-prepared documentation for users manual, a clear plan for training, educating and hand holding the users and shall form part of handholding phase until bringing up to speed; and o. Train the team identified by ASI, which will be in place during hand-holding and will be responsible for trouble shooting all post-implementation maintenance activities; and p. An approval (i.e. sign off) from ASI at each stage is essential to close each of the above considerations. 5.2.9. Access To Implementation Agency Or Its Nominated Agencies To ASI Location a. For so long as the Implementation Agency provides Services from any Project location on a non-permanent basis and to the extent necessary for the Implementation Agency to provide the Services and at no cost to the Implementation Agency, ASI, shall, subject to compliance by the Implementation Agency with any safety and security guidelines which may be notified by ASI to the Implementation Agency in writing, provide the Implementation Agency with:

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(i)

Reasonable access, in the same manner granted to ASI employees, to ASI locations twenty-four hours a day, seven days a week; and

(ii)

Access to office equipment as mutually agreed and other related support services in project location and at other ASI locations, if any, as may be reasonably necessary for the Implementation Agency to perform its obligations hereunder and under the SLA.

b. Locations and items shall be made available to the Implementation Agency on an "as is, where is" basis ASI as per the time schedule agreed upon between the parties. The Implementation Agency agrees to ensure that its employees, agents and contractors use these locations solely for performing the bonafide Project activities and do not use the location, services and items : (i)

For the transmission of any material which is defamatory, offensive or abusive or of an obscene or menacing character; or In a manner which constitutes a violation or infringement of the rights of any person, firm or company (including but not limited to rights of copyright or confidentiality).

5.3. Article III - Management Phase 5.3.1. Governance The review and management process of this Agreement shall be carried out in accordance with the Governance Schedule (Schedule IV of this Agreement) and shall cover all the management aspects as set out in the RFP. 5.3.2. Use Of Services a. ASI, or its nominated agencies will undertake and use the Services in accordance with the terms of this Agreement for such usage and mutually agreed by the Parties from time to time. b. ASI, or its nominated agencies will use the Deliverables resulting from the Services provided by or on behalf of the IA. 5.3.3. Changes Unless expressly dealt with elsewhere in this Agreement, any changes under or to this Agreement or under or to the SLA shall be dealt with in accordance with the Change Control Schedule (Schedule I of this Agreement). Archaeological Survey of India, Ministry of Culture

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5.3.4. Security And Safety a. The Implementation Agency will comply with the directions issued from time to time by ASI and the standards related to the security as stated in RFP Volume I, in so far as it applies to the provision of the Services. b. Each Party to the SLA shall also comply with Project s i fo atio te h olog security standards and policies in vogue from time to time at each location of which ASI makes the Implementation Agency aware in writing insofar as the same apply to the provision of the Services. c. The Parties to the SLA shall use reasonable endeavors to report forthwith in writing to each other all identified attempts (whether successful or not) by unauthorized persons (including unauthorized persons who are employees of any Party) either to gain access to or interfere with the Project's data, facilities or Confidential Information. d. The Implementation Agency shall upon request by ASI or its nominee(s) participate in regular meetings when safety and information technology security matters are reviewed. e. The Parties under the SLA shall promptly report in writing to each other any act or omission which they are aware that could have an adverse effect on the p ope o du t of safet a d i fo atio te h olog se u it at P oje t s locations. 5.3.5. Co-Operation a. Except as otherwise provided elsewhere in this Agreement or the SLA, each Party ("Providing Party") to this Agreement or to the SLA undertakes promptly to provide the other Party ("Receiving Party") with all such information and cooperation which the Receiving Party reasonably requests, provided that such information and co-operation: (i) is reasonably required by the Receiving Party in order for it to comply with its obligations under this Agreement or the SLA; and (ii) is not Confidential Information; and (iii) is capable of being provided by the Providing Party.

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b. Each Party agrees to co-operate with the contractors and sub-contractors of the other Party as reasonably requested in order to accomplish the purposes of this Agreement. 5.4. Article IV - Financial Issues 5.4.1. Terms Of Payment And Service Debits a. In consideration of the Services and subject to the provisions of this Agreement and of the SLA, ASI shall pay the Implementation Agency for the Services rendered in pursuance of this Agreement, in accordance with the Terms of Payment Schedule (Schedule VI of this Agreement). b. All payments are subject to the application of service debits and liquidated damages defined and provided for in this Agreement and the SLA. It is clarified here that ASI will calculate a financial sum and debit the same against the terms of payment as defined in the Terms of Payment Schedule as a result of the failure of the Implementation Agency to meet the Service Level under the SLA, such sum being determined in accordance with the terms set out in this Agreement and the SLA. c. Except as otherwise provided for herein or as agreed between the Parties in writing, ASI shall not be required to make any payments in respect of the Services other than those covered by the terms of payment as stated in the Terms of Payment Schedule (Schedule VI of this Agreement). 5.4.2. Invoicing And Settlement The provisions of the Invoicing & Settlement Schedule (Schedule V of this Agreement) shall apply. 5.4.3. Tax a. ASI shall withhold taxes from the amounts due and payable to the Implementation Agency wherever applicable. The Implementation Agency shall pay for all other taxes in connection with this Agreement, and SLA including, but not limited to, property, sales, use, excise duty, value-added, goods and services, consumption and other similar taxes or duties. ASI shall provide Implementation Agency with the original tax receipt of any withholding taxes paid by Project on payments under this Agreement. The Implementation Agency agrees to reimburse and hold ASI harmless from any deficiency Archaeological Survey of India, Ministry of Culture

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(including penalties and interest) relating to taxes that are its responsibility under this paragraph. For the purposes of this Agreement, taxes shall include taxes incurred on services rendered to ASI, the Implementation Agency and any third party subcontractors. The Service Tax incurred on the services provided to ASI shall be borne by ASI. b. In the event of any increase or decrease of the rate of taxes due to any statutory notification/s during the Term of the Agreement the consequential effect shall be to the account of the Implementation Agency. c. The Parties shall cooperate to enable each Party to accurately determine its own tax liability and to minimize such liability to the extent legally permissible. In connection therewith, the Parties shall provide each other with (i) any resale certificates, (ii) any relevant information regarding use of out-of-state materials, equipment or services and (iii) any exemption certificates or information reasonably requested by the other Party.

5.4.4. Liquidated Damages: I the e e t of IA s failu e to, suppl the Assets a d o du t t ials, i stallatio of equipment and training as per RFP, ASI may at his discretion withhold any payment until the completion of the Agreement. ASI may also deduct from IA as agreed, liquidated damages Liquidated Damages to the sum of 0.5% of the corresponding milestone payment of delayed/undelivered stores/ services mentioned above for every week of delay or part of a week, subject to the maximum value of the Liquidated Damages being not higher than 10% of the value of corresponding milestone payment of the delayed/undelivered services. This right to claim any liquidated damages shall be without prejudice to other rights and remedies available to ASI under the Agreement and/or any other law.

5.5. Article V - Breach, Rectification& Termination 5.5.1. In the event that the Implementation Agency is in Material Breach of its obligations under this Agreement or the SLA, ASI may terminate this Agreement or the SLA upon notice to the other Party. Any notice served pursuant to this Article shall give reasonable details of the Material Breach, which could include the following events and the termination will become effective: Archaeological Survey of India, Ministry of Culture

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i. If there is Breach which translates into default in providing Services by the Implementation Agency as per this Agreement or the SLA, continuously for more than one week, then ASI, will serve a seven da s oti e for curing such Material Breach. In case the Material Breach continues after the notice period, ASI will have the option to terminate the Agreement. ii. Because time is the essence of the contract, in case, for reasons prima facie attributable to the Implementation Agency, there is a delay of more than 4 weeks in the Project Implementation Phase by the Implementation Agency prior to the acceptance testing and certification stage, ASI may terminate this Agreement after affording a reasonable opportunity to the Implementation Agency to explain the circumstances leading to such a delay. Further, ASI may also invoke the Performance Guarantee of the Implementation Agency. Pursuant to the termination, IA shall transfer all the assets to ASI as set out in clause 2.7.l, in this volume of the RFP. 5.5.2. Where a change of control of the Implementation Agency has occurred whereby the Implementation Agency-company has merged, amalgamated or been taken over, due to which the majority shareholding of the Implementation Agency has been transferred to another entity, ASI can by a 60days written notice, terminate this Agreement and such notice shall become effective at the end of the notice period. 5.5.3. Termination a. ASI may serve written notice on Implementation Agency at any time to terminate this Agreement with immediate effect in the event of a reasonable apprehension of bankruptcy of the Implementation Agency: (i) Implementation Agency shall in the event of an apprehension of bankruptcy

immediately inform ASI well in advance (at least 3 months) about such a development; (ii) Conversely if ASI apprehends a similar event regarding the Implementation Agency, he/ she can exercise the right of termination in the manner stated hereinabove. b. If the performance of the system/services is degraded significantly at any given point in time during the Agreement and if the immediate measures are not implemented and issues are not rectified to the complete satisfaction of ASI or an agency Archaeological Survey of India, Ministry of Culture

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designated by them, then ASI will have the right to take appropriate corrective actions including termination of the Agreement. It is to be noted that if the Penalty applicable in two consecutive quarters during the currency of the Agreement exceeds 20% in each quarter; then ASI shall have the right to terminate the Agreement. c. Fraud by the IA –ASI reserves its right to initiate criminal action against the IA for fraud or misappropriation, under the applicable laws besides stringent penalties and ASI shall have the right to initiate action for termination of Agreement if ASI finds it necessary to do so. d. On termination of this Agreement for any reason, the SLA shall automatically terminate forthwith and ASI will decide the appropriate course of action. e. The termination provisions set out in Article V of this Agreement shall apply to the “LA a d this Ag ee e t shall e dee ed to refer to the SLA. 5.5.4. Effects Of Termination a. In the event that ASI, terminates this Agreement pursuant to Article 5.1 and depending on the event of default, compensation will be decided in accordance with the terms of Payment Schedule (Schedule VI of this Agreement). b. Upon termination of this Agreement, the Parties will comply with the Exit Management Schedule (Schedule II of this Agreement). 5.5.5. Fraud by IA’s pe so

el

ASI reserves its right to initiate criminal action against the agents/ employees of the IA for fraud or misappropriation, besides stringent penalties. The management of the IA would also be made liable for action in case of fraud, under the applicable laws and ASI may call for termination of the Contract if ASI finds it necessary to do so. 5.6. Article VI - Protection And Limitations 5.6.1. Warranties a. The Implementation Agency warrants and represents to ASI that: (i) it has full capacity and authority and all necessary approvals to enter into and to perform its obligations under this Agreement; Archaeological Survey of India, Ministry of Culture

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(ii) this Agreement is executed by a duly authorized representative of Implementation Agency; (iii) it shall discharge its obligations under this Agreement with due skill, care and diligence so as to comply with Article 2.4. b. In the case of the SLA, the Implementation Agency warrants and represents to ASI, that: (i) the Implementation Agency has full capacity and authority and all necessary approvals to enter into and perform its obligations under the SLA and to provide the Services; (ii) the SLA has been executed by a duly authorized representative of the Implementation Agency; (iii) the Implementation Agency is experienced in managing and providing works similar to the Services and that it will perform the Services with all due skill, care and diligence so as to comply with Article 2.4; (iv) the Services will be provided and rendered by appropriately qualified, trained and experienced personnel; (v) Implementation Agency has and will have all necessary licenses, approvals, consents of third parties and all necessary technology, hardware and software to enable it to provide the Services; (vi) the Services will be supplied in conformance with all applicable laws, enactments, orders and regulations; (vii) Implementation Agency will use its reasonable endeavors to ensure that the equipment, software and hardware supplied and/or used in the course of the provision of the Services, save for the Assets, are operational and functional; and (viii)if Implementation Agency uses, in the course of the provision of the Services, components, equipment, software and hardware manufactured by any third party which are embedded in the Deliverables or are essential for the successful use of the Deliverables, it will pass through third party manufacturer's warranties relating to those components, equipment, software and hardware to ASI to the extent possible. In the event that such warranties cannot be enforced by ASI, the Implementation Agency will Archaeological Survey of India, Ministry of Culture

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enforce such warranties on behalf of ASI and pass on to ASI, the benefit of any other remedy received in relation to such warranties. (ix) Notwithstanding what has been stated elsewhere in this Agreement and the Schedules attached herein, in the event the Implementation Agency is unable to meet the obligations pursuant to the implementation of the , Project, Operations and Maintenance Services and any related scope of work as stated in this Agreement and the Schedules attached herein, ASI will have the option to invoke the Performance Guarantee after serving a written notice fifteen days in advance on the Implementation Agency. 5.6.2. Third Party Claims a. Subject to Article 6.2b below, Implementation Agency (the "Indemnifying Party") undertakes to indemnify ASI (the "Indemnified Party") from and against all losses, claims or damages on account of bodily injury, death or damage to tangible personal property and otherwise caused by its negligence/ fraud/willful misconduct, arising in favor of any person, corporation or other entity (including the Indemnified Party) attributable to the Indemnifying Party's performance or non-performance under this Agreement or the SLA. b. The indemnities set out in Articles 6.2a shall be subject to the following conditions: (i)

the Indemnified Party, as promptly as practicable, informs the Indemnifying Party in writing of the claim or proceedings and provides all relevant evidence, documentary or otherwise;

(ii)

the Indemnified Party shall, at the cost of the Indemnifying Party, give the Indemnifying Party all reasonable assistance in the defense of such claim including reasonable access to all relevant information, documentation and personnel provided that the Indemnified Party may, at its sole cost and expense, reasonably participate, through its attorneys or otherwise, in such defense;

(iii)

if the Indemnifying Party does not assume full control over the defense of a claim as provided in this Article, the Indemnifying Party may participate in such defense at its sole cost and expense, and the Indemnified Party will have the right to defend the claim in such manner

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as it may deem appropriate, and the cost and expense of the Indemnified Party will be included in Losses; (iv)

the Indemnified Party shall not prejudice, pay or accept any proceedings or claim, or compromise any proceedings or claim, without the written consent of the Indemnifying Party;

(v)

all settlements of claims subject to indemnification under this Article will: (a) be entered into only with the consent of the Indemnified Party, which consent will not be unreasonably withheld and include an unconditional release to the Indemnified Party from the claimant for all liability in respect of such claim; and (b) include any appropriate confidentiality agreement prohibiting disclosure of the terms of such settlement;

(vi)

the Indemnified Party shall account to the Indemnifying Party for all awards, settlements, damages and costs (if any) finally awarded in favor of the Indemnified Party which are to be paid to it in connection with any such claim or proceedings;

(vii)

the Indemnified Party shall take legally permissible steps that the Indemnifying Party may reasonably require to mitigate or reduce its loss as a result of such a claim or proceedings; and

(viii)

in the event that the Indemnifying Party is obligated to indemnify an Indemnified Party pursuant to this Article, the Indemnifying Party will, upon payment of such indemnity in full, be subrogated to all rights and defenses of the Indemnified Party with respect to the claims to which such indemnification relates;

5.6.3. Limitation Of Liability The IA s agg egate lia ilit fo da ages shall e apped at provided that this limit shall not apply to

% of the alue of the Ag ee e t

(i) The bodily injury (including death) and damage to real property and tangible personal property caused by IA's negligence/ fraud/willful misconduct and/or (ii) The intellectual property infringement claims as per Article VII.

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a. IA shall not in any event be liable for any indirect or consequential damages except with respect to the bodily injury (including death) and damage to real and tangible personal property caused by IA's negligence/ fraud/willful misconduct. b. Neither this Agreement nor the services delivered by IA under this Agreement grants or creates any rights, benefits, claims, obligations or causes of action in, to or on behalf of any person or entity (including any third party) other than between the respective Parties to this Agreement, as the case may be. c. Title and Risk of Loss. IA shall bear the risk of loss on Assets up to the time they are transferred and handed over to ASI - after which it shall stand transferred to ASI. IA shall arrange and pay for insurance to cover such item until it is transferred and even after the transfer of the Assets till the insurance policies come up for a renewal. d. Notwithstanding what has been stated elsewhere in this Agreement and the Schedules attached herein, ASI shall not be liable to IA for any indirect or consequential damages. e. Any claim or series of claims arising out or in connection with this Agreement or the SLA shall be time barred and invalid if legal proceedings are not commenced by the relevant Party against the other Party within such period as may be permitted by applicable law without the possibility of contractual waiver or limitation. f. ASI shall be entitled to claim the remedy of specific performance under this Agreement or the SLA. 5.6.4. Data Protection a. In the course of providing the Services the Implementation Agency may be compiling, processing and storing proprietary Project Data relating to the users. b. The Implementation Agency and each user are responsible for complying with its respective obligations under the applicable data protection laws and regulations governing the Project Data. c. As a processor of Project Data, the Implementation Agency will process Project Data in accordance with the terms of this Agreement or the SLA. d. The Implementation Agency shall not transfer any Project Data to any entity unless otherwise authorized by ASI in this regard. Archaeological Survey of India, Ministry of Culture

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e. Upon reasonable written request from a Party to the MSA or the SLA, the other Party to the SLA will provide the requesting Party with such information that it has regarding the Project, Data and its processing which is necessary to enable the requesting party to comply with its obligations under the applicable data protection law or regulation. 5.6.5. Audit, Access And Reporting a. The Parties shall comply with the Audit, Access and Reporting Schedule provided in Schedule III. b. The Implementation Agency shall, on request, allow access to ASI and its nominees to all information which is in the possession or control of the Implementation Agency, which relates to the provision of the Services as set out in the Audit, Access and Reporting Schedule and is reasonably required to comply with the terms of the Audit, Access and Reporting Schedule. 5.7. Article VII - Intellectual Property 5.7.1. Intellectual Property a. Except to the extent otherwise expressly provided in this Agreement, ASI shall retain exclusive intellectual property rights to the e-Ticketing software, forms and the compilations of the Project to which ASI has sovereign rights and nothing herein shall or will be construed or deemed to grant to the Implementation Agency any right, title, license, sub-license, proprietary right or other claim against or interest in, to or under (whether by estoppels, by implication or otherwise) to the aforesaid rights. A copy of the source code of the customized e-Ticketing Software (ETS) shall be kept in the custody of ASI / PMU on a monthly basis, with proper version control. b. For all the reusable components whose source code and IPR vest with the original owner, the licenses for such ETS applications shall be in the name of ASI. ASI shall retain exclusive intellectual property rights to, customized enhancements of the eTS application, forms and the compilations of the Project to which ASI has sovereign rights and nothing herein shall or will be construed or deemed to grant to the Implementation Agency any right, title, license, sublicense, proprietary right or other claim against or interest in, to or under (whether by estoppels, by implication or otherwise) to the aforesaid rights.

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c. Without limiting the generality of Article 7.1a and except to the extent otherwise expressly agreed by the Parties to this Agreement or the SLA in writing, nothing contained in this Agreement or the SLA shall or will be construed or deemed to grant to the Implementation Agency any right, title, license or other interest in, to or under (whether by estoppels, by implication or otherwise) any logo, trademark, trade name, service mark or similar designations of ASI or Project or its respective affiliates/nominees or any confusingly similar designations of Project . d. Subject to any sole or exclusive rights granted by ASI to a third party prior to the Effective Date, ASI grants to the Implementation Agency and any sub-contractors to the Implementation Agency solely in their performance of Services for Project , non-exclusive, limited, paid-up, royalty-free license during the Term of this Agreement, but not the right to sub-license, to use the Project Data including the right to copy, perform, display, execute, reproduce, modify, enhance and improve the Project Data to the extent reasonably necessary or useful for the provision of Services hereunder. e. Implementation Agency shall not use the Project Data to provide services for the benefit of any third party, as a service bureau. f. Implementation Agency shall indemnify, defend and hold harmless ASI and their respective officers, employees, successors and assigns, from and against any and all losses arising from claims by third parties that any Deliverables (or the access, use or other rights thereto) created by Implementation Agency pursuant to this Agreement, and/or the SLA, or any equipment, software, information, methods of operation or other intellectual property (or the access, use or other rights thereto) provided by Implementation Agency or sub-contractors to the Implementation Agency pursuant to this Agreement or the SLA (i) infringes a copyright enforceable in India, (ii) infringes a patent issued in India, or (iii) constitutes misappropriation or unlawful disclosure or use of another Party's trade secret under the laws of India (collectively, "Infringement Claims"); provided, however, that this will not apply to any Deliverables (or the access, use or other rights thereto) created by (A) ASI ; (B) third parties (i.e., other than Implementation Agency or Implementation Agency's sub-contractors) at the direction of ASI. g. ASI shall have no liability or obligation to Implementation Agency or any other Party under Article 7.1e above to the extent the Infringement Claim is based Archaeological Survey of India, Ministry of Culture

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upon any use of the equipment, software, information, methods of operation or other intellectual property (or the access, use or other rights thereto) for the benefit of any Party (including any use by Implementation Agency or its nominees outside the scope of the Services) other than for Project. h. Notwithstanding any provisions of this Agreement to the contrary, the foregoing remedies constitute the Parties' sole and exclusive remedies and each Party's entire liability, with respect to Infringement Claims. i.

If Implementation Agency uses in the course of the provision of the Services any Third Party System it will use all commercially reasonable endeavors to pass through to ASI such third party's warranties relating to such Third Party Systems. In the event that such warranties cannot be passed through to or enforced by ASI the Implementation Agency will enforce such warranties on A“I s behalf and account to ASI for so doing.

j.

All rights, title and interest in and to, and ownership in, Proprietary Information of Project which is provided to Implementation Agency, and all modifications, enhancements and other derivative works of such Project Proprietary Information ("Project Proprietary Information"), as a result of Services rendered by the Implementation Agency hereunder shall remain solely with ASI. Implementation Agency shall be entitled to use such Project Proprietary Information only during the Agreement Term and only for the purposes of providing the Services or to the extent necessary for Implementation Agency's normal operational, repair and maintenance purposes related to the Services. ASI shall retain ownership of all Intellectual Property Rights related to Project Proprietary Information.

k. All rights, title and interest in and to, and ownership in, Proprietary Information of Implementation Agency, which is provided to ASI, and all modifications, enhancements and other derivative works of such Implementation Agency Proprietary Information ("Implementation Agency Proprietary Information"), shall remain solely with Implementation Agency. The Implementation Agency will upon the award of the Project in its favor, declare the status of all the Implementation Agency Proprietary Information along with documentary support sufficient to establish its sole legal rights in the aforesaid Proprietary Information to ASI. This Proprietary Information shall refer to that which has been owned by the Implementation Agency prior to commencement of the Agreement. Additionally, any software that may be acquired from third parties Archaeological Survey of India, Ministry of Culture

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during the term of the agreement and that which may be developed by the Implementation Agency during the course of the Agreement specifically for Project shall also not be considered as Implementation Agency Proprietary Information by the Project. ASI shall be entitled to use such Implementation Agency Proprietary Information only in connection with the Services or to the extent necessary for Project s o al ope atio al, epai a d ai te a e purposes related to the Services. To the extent that the Implementation Agency Proprietary Information is incorporated within the Deliverables, Implementation Agency and its employees engaged hereby grant to ASI a worldwide, perpetual, irrevocable, non-exclusive, transferable, paid-up right and license to use, copy, modify (or have modified), transport to Project facilities, and prepare from them, use and copy derivative works for the benefit of and internal use of Project such Implementation Agency Proprietary Information. ASI s ights pu sua t to the preceding sentence include the right to disclose such Implementation Agency Proprietary Information to third party contractors solely for use on Project provided that all such third party contractors execute, deliver and comply with any customary confidentiality and nondisclosure agreements reasonably required by ASI. l.

With respect to ownership of the Deliverables, the Parties agree that the following shall apply: (i)

All the deliverables provided to ASI by Implementation Agency during the course of its performance under this Agreement, and/or the SLA which includes but is not limited to e-Ticketing Software as defined in this Agreement, in which, subject to the foregoing provisions of this Article, all right, title and interest in and to such Deliverables, shall, as between Implementation Agency and ASI. To the extent that the Implementation Agency Proprietary Information is incorporated within the Deliverables, Implementation Agency and its employees engaged hereby grant to ASI a worldwide, perpetual, irrevocable, non-exclusive, transferable, paid-up right and license to use, copy, modify (or have modified), transport to ASI at facilities and locations provided by ASI, and prepare from them, use and copy derivative works for the benefit of and internal use of Project, of such Implementation Agency Proprietary Information.

(ii)

If Implementation Agency proceeds to apply for, or assign to any third party, any patent rights relating to Implementation Agency Proprietary

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Information referred to in the above clause, Implementation Agency will ensure that A“I s rights as provided herein are preserved. m. ASI hereby grants to Implementation Agency a non-exclusive right and license to access and use the Project Proprietary Information solely for the purpose of providing Services to ASI. Such right and license shall terminate upon the expiration or termination of this Agreement. n. Upon the expiration or any termination of this Agreement (and also in respect of the SLA), Implementation Agency shall undertake the actions set forth below in this Article to assist ASI to procure replacement services equivalent to Services provided hereunder. (iii)

The Implementation Agency undertakes to negotiate in good faith with ASI and any relevant Replacement Implementation Agency in respect of commercial terms applying to all Implementation Agency Intellectual Property Rights and which ASI and any relevant Replacement Implementation Agency require to enable them to provide or receive services substantially equivalent to the Services hereunder.

(iv)

In respect of Implementation Agency s usage of thi d pa t I telle tual P ope t Rights, Implementation Agency undertakes to assist ASI to secure such consents or licenses from such third parties as are necessary to enable Project to receive services substantially equivalent to the Services hereunder. The obligations of the Implementation Agency under this Article shall be considered part of the services

5.8. Article VIII – Miscellaneous 5.8.1. Confidentiality b. The Implementation Agency recognizes that during the term of this MSA/ Agreement and the SLA, sensitive data will be procured and made available to it, its Sub contractors and agents and others working for or under the Implementation Agency. Disclosure or usage of the data by any such recipient may constitute a breach of applicable laws causing harm to the concerned Department. The function of ASI requires the Implementation Agency, its Subcontractors and agents to demonstrate utmost care, sensitivity and strict confidentiality. Any breach of this Article will result in ASI and its nominees receiving a right to seek injunctive relief and damages without any limit, from the Implementation Agency and/or also seek termination. c. IA agrees as to any Confidential Information disclosed by ASI or the SLA (the "Discloser") to this Agreement: Archaeological Survey of India, Ministry of Culture

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(i)

to take su h steps e essa to p ote t the A“I s Co fide tial I fo atio from unauthorized use, reproduction and disclosure as the Recipient takes in relation to its own Confidential Information of the same type, but in no event less than reasonable care; and

(ii)

to use such Confidential Information only for the purposes of this Agreement or the SLA or as otherwise expressly permitted or expressly required by this Agreement or the SLA or as otherwise permitted by ASI in writing; and

(iii)

ot, ithout A“I s p io itte o se t, to op the Co fide tial Information or cause or allow it to be copied, directly or indirectly, in whole or in part, except as otherwise expressly provided in this Agreement or the “LA, o as e ui ed i o e tio ith IA s use as pe itted u de this Article, or as needed for the purposes of this Agreement or the SLA, provided that any proprietary legends and notices (whether of ASI or of a Third Party) are not removed or obscured; and

(iv) Not, ithout A“I s p io itte o se t, to dis lose, t a sfe , pu lish o communicate the Confidential Information in any manner to any person except as permitted under this Agreement or the SLA. d. The restrictions of this Article shall not apply to Confidential Information that: (i)

is or becomes generally available to the public through no breach of this Article by IA; and

(ii)

as i the IA s possessio f ee of a o ligatio of o fide e p io to the time of receipt of it by the IA hereunder; and

(iii) is de eloped the IA i depe de tl Information; and

of a

of A“I s

Co fide tial

(iv) is rightfully obtained by the IA from third parties authorized at that time to make such disclosure without restriction; and (v)

is identified in writing by ASI as no longer proprietary or confidential; or

(vi) is required to be disclosed by law, regulation or Court Order or under the Right to Information Act, or to be furnished to the Parliament and/or its Committees, provided that the IA gives prompt written notice to ASI of such legal and regulatory requirement to disclose so as to allow the Discloser reasonable opportunity to contest such disclosure. Archaeological Survey of India, Ministry of Culture

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e. To the extent that such disclosure is required for the purposes of this Agreement or the SLA, IA may disclose Confidential Information to: (i)

its employees, agents and independent contractors and to any of its affiliates and their respective independent contractors or employees but all of them should in turn be bound to maintain the confidentiality referred to herein on their part; and

(ii)

its professional advisors and auditors, who require access for the purposes of this Agreement or the SLA, whom the relevant Party has informed of its obligations under this Article and in respect of whom the relevant Party has used commercially reasonable efforts to ensure that they are contractually obliged to keep such Confidential Information confidential on terms substantially the same as set forth in this Article. IA may also disclose Confidential Information to any entity with A“I s p io itte o se t.

f. The provisions of this Article shall survive the expiration or any earlier termination of this Agreement. g. Confidential Information shall be and remain the property of ASI and nothing in this Article shall be construed to gra t IA a ight o li e se ith espe t to A“I s Confidential Information otherwise than as is expressly set out in this Agreement. h. Subject as otherwise expressly provided in this Agreement all Confidential Information in tangible or electronic form under the control of the IA shall either be destroyed, erased or returned to ASI promptly upon the earlier of: (i) the written request of ASI or, (ii) termination or expiry of this Agreement or, in respect of the SLA, the termination or expiry of the SLA. Notwithstanding the forgoing, IA may retain, subject to the terms of this Article, a reasonable number of opies of A“I s Co fide tial I fo atio solel fo o fi atio of o plia e with the confidentiality obligations of this Agreement. i.

IA is not restricted by the provisions of Article 8.1 from using (including using to provide products or perform services on behalf of third parties) any ideas, o epts, k o ho a d te h i ues that a e elated to the IA s usi ess activities and which are retained in unaided e o ies of the IA s e plo ees o agents (and not intentionally memorized for the purpose of later recording or use) (collectively, the "Residuals"). This Article shall not permit the disclosure or use by IA of any financial (including business plans), statistical, product,

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personnel or customer data of ASI. IA agrees not to disclose the source of the Residuals. j.

IA agrees that monetary damages would not be a sufficient remedy for any breach of this Article by IA and that ASI shall be entitled to equitable relief, including injunction and specific performance as a remedy for any such breach. Such remedies shall not be deemed to be the exclusive remedies for a breach by IA, but shall be in addition to all other remedies available at law or equity to ASI.

In connection with the Services, Implementation Agency may from time to time undertake one or more quality assessment reviews for the purpose of improving Project. In order for such reviews to be frank and candid, for the greatest benefit to ASI and Implementation Agency, they shall be kept confidential to the greatest extent possible. The Parties agree that any documentation created in connection with such quality assessment reviews shall be Confidential Information of Implementation Agency which is licensed to ASI for any internal use except that in no event shall such documentation or the results of such reviews be discoverable or admissible (or used for any purpose) in any arbitration or legal proceedings against Implementation Agency related to this Agreement or the Services. k. ASI may permit the Implementation Agency to come into possession of confidential public records as per the needs of the project and the Implementation Agency shall maintain the highest level of secrecy, confidentiality and privacy with regard thereto. l.

Additionally, the Implementation Agency shall keep confidential all the details and information with regard to the Project, including systems, facilities, operations, management and maintenance of the systems/ facilities.

m. Implementation Agency shall be prohibited from using ASI related data in whatever manner, for purposes other than handling transactions through ASI system. Implementation Agency shall undertake, on behalf of its agents and employees, that no ASI related data shall be copied in any manner (paper, electronic, or human memory) and transferred to any entity (human or machine) other than that being through ASI system for delivering job responsibilities defined for each individual. n. ASI shall retain all rights to prevent, stop and if required take the necessary punitive action against the Implementation Agency regarding any forbidden disclosure.

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o. The Implementation Agency shall ensure that all its employees, agents and subcontractors execute individual non-disclosure agreements, which have been duly approved by ASI, with respect to this Project. p. The aforesaid provisions shall not apply to the information: (i) already in the public domain; and (ii) Disclosed to the public due to a court order or under the Right to Information Act; and (iii) Information required to be furnished to the Parliament and/or its Committees

5.8.2. Personnel a. Personnel assigned by Implementation Agency to perform the Services shall be employees of Implementation Agency and of the sub-contracting agency, and under no circumstances will such personnel be considered employees of the Project. Implementation Agency and of the sub-contracting agency shall have the sole responsibility for supervision and control of its personnel and for payment of such personnel's entire compensation, including salary, withholding of income taxes and social security taxes, worker's compensation, employee and disability benefits and the like and shall be responsible for all employer obligations under all applicable laws. b. Implementation Agency shall ensure that sufficient Implementation Agency personnel are employed to perform the Services, and also that such personnel have appropriate qualifications to perform the Services. ASI shall have the right to require the removal or replacement of any Implementation Agency personnel performing work under this Agreement. In the event that ASI requests that any Implementation Agency personnel be replaced, the substitution of such personnel shall be accomplished pursuant to a mutually agreed upon schedule but not later than 3 working days. c. The Implementation Agency shall also be responsible to train certain employees of Project with regard to the Services being provided by the Implementation Agency as and when required by Project during the Term of this Project. The parameters of the training required for these employees of Project shall be communicated by ASI to the Implementation Agency periodically and shall be in accordance with the latest procedures and processes available in the relevant areas of work. Archaeological Survey of India, Ministry of Culture

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d. In the event, ASI identifies any personnel of Implementation Agency as "Key Personnel", then the Implementation Agency shall not remove such personnel without the prior written consent of ASI under the applicable terms of this Agreement and/or SLA. e. Except as stated in this Article, nothing in this Agreement or the SLA will limit the ability of Implementation Agency or any Implementation Agency freely to assign or reassign its employees; provided that Implementation Agency shall be responsible, at its expense, for transferring all appropriate knowledge from personnel being replaced to their replacements. ASI shall have the right to review and approve Implementation Agency's plan for any such knowledge transfer. Implementation Agency shall maintain the same standards for skills and professionalism among replacement personnel as in personnel being replaced. f. Each Party shall be responsible for the performance of all its obligations under this Agreement or the SLA and shall be liable for the acts and omissions of its employees and agents in connection therewith. 5.8.3. Independent Contractor Nothing in this Agreement or the SLA shall be construed as establishing or implying any agency or joint venture between the Parties to this Agreement or the SLA and, except as expressly stated in this Agreement or the SLA, nothing in this Agreement or the SLA shall be deemed to constitute any Parties as the agent of any other Party or authorizes either Party (i) to incur any expenses on behalf of the other Party, (ii) to enter into any engagement or make any representation or warranty on behalf of the other Party, (iii) to pledge the credit of or otherwise bind or oblige the other Party, or (iv) to commit the other Party in any way whatsoever without in each case obtaining the other Party's prior written consent. 5.8.4. Sub-Contractors Implementation Agency shall not subcontract any work related to the following works related to the implementation of Project to be performed under this Agreement without ASI 's prior written consent. It is clarified that the IA shall be the principal employer for all claims arising from the liabilities statutory or otherwise, concerning the subcontractors. IA undertakes to indemnify ASI or its nominated agencies from any claims on the grounds stated hereinabove. (a) Design, Development and Installation of e-Ticketing Application Software Archaeological Survey of India, Ministry of Culture

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(b) Installation and Management of e-Ticketing system Infrastructure (c) Operation and Maintenance of software applications and IT Infrastructure relating to ASI (d) The bidder shall not sub-contract the work relating to the customization and design of the e-Ticketing Solution (ETS) application and application deployment at DC and DRC. (e) However, any other sub-contractors may be hired by the Implementation Agency where the Implementation Agency shall be the principal employer for all claims arising from the liabilities statutory or otherwise, concerning the sub-contractors. The Implementation Agency undertakes to indemnify ASI or its nominated agencies from any claims on the grounds stated herein above. Prospective subcontractor Statement a) Bidder shall identify all prospective subcontractors, if any, which the bidder will engage, to provide the services required under this RFP. For each proposed subcontractor, bidder shall provide the following: b) Brief description of nature of products/services to be provided by subcontractor; c) Head and branch offices (if responsible for work under this contract) (provide street and mailing addresses, phone, fax and email); d) Date, form and state of incorporation; e) Contract administrator (Name, business address, fax, phone and email address of individual responsible for administering any contract that might result from this RFP); f) Company principals (Name, title and business address); and, g) Current or prior successful partnerships with proposed subcontractor including client reference (Contact Name, Phone Number, dates when services were performed). 5.8.5. Assignment All terms and provisions of this Agreement shall be binding on and shall inure to the benefit of ASI and Implementation Agency and any assignment or transfer of this Archaeological Survey of India, Ministry of Culture

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Agreement or the SLA or any rights hereunder by the Implementation Agency shall be strictly prohibited. 5.8.6. Trademarks, Publicity Neither Party may use the trademarks of the other Party without the prior written consent of the other Party. Except as required by law or the rules and regulations of each stock exchange upon which the securities of one of the Parties is listed, neither Party shall publish or permit to be published either along with or in conjunction with any other person any press release, information, article, photograph, illustration or any other material of whatever kind relating to this Agreement, the SLA or the business of the Parties without prior reference to and approval in writing from the other Party. . 5.8.7. Notices a. Any notice or other document, which may be given by either Party under this MSA/Agreement or under the SLA, shall be given in writing in person or by pre-paid recorded delivery post or by facsimile transmission. b. In relation to a notice given under this Agreement, any such notice or other document shall be addressed to the other Party's principal or registered office address as set out below: Archeological Survey of India Add ess: ………………. Tel: ……………………… Fa : ……………………… E ail:……………………. Implementation Agency: Add ess: ………………. Tel:……………………… Fa :……………………… E ail:………………………

c. Any notice or other document shall be deemed to have been given to the other Party (or, if relevant, its relevant associated company) when delivered (if delivered in person) if delivered between the hours of 9.00 am and 5.30 pm on a working day Archaeological Survey of India, Ministry of Culture

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at the address of the other Party set forth above or if sent by fax, provided the copy fax is accompanied by a confirmation of transmission, or on the next working day thereafter if delivered outside such hours, and 7 days from the date of posting (if by letter). d. Either Party to this Agreement or to the SLA may change its address, telephone number, facsimile number and nominated email for notification purposes by giving the other reasonable prior written notice of the new information and its effective date. 5.8.8. Variations And Further Assurance a. No amendment, variation or other change to this Agreement or the SLA shall be valid unless authorized in accordance with the change control procedure as set out in the Change Control Schedule and made in writing and signed by the duly authorized representatives of the Parties to this Agreement or the SLA. b. Each Party to this Agreement or the SLA agrees to enter into or execute, without limitation, whatever other agreement, document, consent and waiver and to do all other things which shall or may be reasonably required to complete and deliver the obligations set out in this Agreement or the SLA. 5.8.9. Severability And Waiver a. If any provision of this Agreement or the SLA, or any part thereof, shall be found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable the illegality, invalidity or unenforceability of such provision or part provision shall not affect the other provisions of this Agreement or the SLA or the remainder of the provisions in question which shall remain in full force and effect. The relevant Parties shall negotiate in good faith in order to agree to substitute for any illegal, invalid or unenforceable provision a valid and enforceable provision which achieves to the greatest extent possible the economic, legal and commercial objectives of the illegal, invalid or unenforceable provision or part provision. b. No failure to exercise or enforce and no delay in exercising or enforcing on the part of either Party to this Agreement or the SLA of any right, remedy or provision of this Agreement or the SLA shall operate as a waiver of such right, remedy or provision in any future application nor shall any single or partial exercise or enforcement of any right, remedy or provision preclude any other or further exercise or enforcement of such right, remedy or provision or the exercise or enforcement of any other right, remedy or provision. Archaeological Survey of India, Ministry of Culture

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5.8.10. Compliance With Laws And Regulations Each Party to this Agreement and the SLA accepts that its individual conduct shall (to the extent applicable to it) at all times comply with all applicable laws, rules and regulations. For the avoidance of doubt, the obligations of the Parties to this Agreement and the SLA are subject to their respective compliance with all applicable laws and regulations. 5.8.11. Ethics Implementation Agency represents, warrants and covenants that it has given no commitments, payments, gifts, kickbacks, lavish or expensive entertainment, or other things of value to any employee or agent of ASI, or its nominated agencies in connection with this agreement and acknowledges that the giving of any such payment, gifts, entertainment, or other things of value is strictly in violation of A“I s sta da d poli ies a d a esult i a ellatio of this Ag ee ent, and the SLA. 5.8.12. Entire Agreement This Agreement, and the SLA, all schedules appended thereto and the contents and specifications of all the Volumes of the RFP constitute the entire agreement between the Parties with respect to their subject matter, and as to all other representations, understandings or agreements which are not fully expressed herein. 5.8.13. Survivability The termination or expiry of this Agreement or the SLA for any reason shall not affect or prejudice any terms of this Agreement, or the rights of the Parties under them which are either expressly or by implication intended to come into effect or continue in effect after such expiry or termination. 5.8.14. Force Majeure a. Neither Party to this Agreement or to the SLA shall be liable to the other for any loss or damage which may be suffered by the other due directly to the extent and for the duration of any cause beyond the reasonable control of the Party unable to perform ("Force Majeure") events such as but not limited to acts of God not confined to the premises of the Party claiming the Force Majeure, flood, drought, lightning, fire caused by natural forces, earthquakes, strike, lock-outs Archaeological Survey of India, Ministry of Culture

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beyond its control, Labour disturbance not caused at the instance of the Party claiming Force Majeure, Acts of government or other competent authority, war, terrorist activities, military operations, riots, epidemics, civil commotions etc. No failure, delay or other default of any contractor or sub-contractor to either Party shall entitle such Party to claim Force Majeure under this Article. b. The Party seeking to rely on Force Majeure shall promptly, within 2 days, notify the other Party of the occurrence of a Force Majeure event as a condition precedent to the availability of this defense with particulars detailed in writing to the other Party and shall demonstrate that it has taken and is taking all reasonable measures to mitigate the events of Force Majeure. c. In the event the Force Majeure substantially prevents, hinders or delays the Implementation Agency's performance of Se i es e essa fo P oje t s i ple e tatio o the ope atio of P oje t s iti al usi ess fu tio s fo a period in excess of 5 days, ASI may declare that an emergency exists. However, when the situation arising out of force majeure comes to an end in the assessment of ASI the following conditions shall apply: Prior to commencement of operations: If the event of Force Majeure had occurred prior to commencement of operations, upon its coming to an end the Implementation Agency shall resume normal activities under this Agreement immediately. ASI if considers it necessary, may grant an extension of time to the Implementation Agency for resuming normal activities under this Agreement. If the Implementation Agency does not resume normal activities immediately or within the extended period, if any, granted by ASI, ASI will have the option to invoke the Performance Guarantee, levy liquidated damages as per clause 4.4 of this Agreement, obtain substitute performance from an alternate supplier at the cost of Implementation Agency and/or terminate this Agreement. Post commencement of operations: If Force Majeure had occurred post commencement of operations, upon its coming to an end, the Implementation Agency shall resume normal services under this agreement immediately. ASI if considers it necessary, may grant an extension of time to the Implementation Agency for resuming normal services under this agreement. However, ASI will deduct for each day of the extension period a percentage proportionate to the number of days and the volume(s) (measured in terms of ratio to the overall volume as recorded in the previous month) expected in the affected area(s) from the next payable amount as per Payment Schedule. If normal services are not resumed immediately or within the extended time, ASI will have the option to invoke the Performance Guarantee and/or terminate the Agreement. Archaeological Survey of India, Ministry of Culture

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d. All payments pursuant to termination due to Force Majeure event shall be in accordance with the Terms of Payment Schedule (Schedule VI of this Agreement). e. Notwithstanding the terms of this Article, the failure on the part of the Implementation Agency under the SLA or terms under the SLA to implement any disaster contingency planning and back-up and other data safeguards in accordance with the terms of the SLA or this Agreement against natural disaster, fire, sabotage or other similar occurrence shall not be an event of Force Majeure. 5.9. Article IX - Disputes 5.9.1. Dispute Resolution Any dispute arising out of or in connection with this Agreement or the SLA shall in the first instance be dealt with in accordance with the escalation procedure as set out in the Governance Schedule (Schedule IV of this Agreement). Any dispute or difference whatsoever arising between the Parties to this Agreement out of or relating to the construction, meaning, scope, operation or effect of this Agreement or the validity of the breach thereof, which cannot be resolved through the application of the provisions of the Governance Schedule, shall be dealt in accordance with the provisions set forth herein. a. Scope of Dispute Resolution Except where otherwise provided in the agreement, all questions and disputes relating to the meaning of the specifications, design, drawings and instructions here-in before mentioned and as to the quality of workmanship or materials used on the work or as to any other question, claim, right, matter or thing whatsoever in any way arising out of or relating to the agreement, designs, drawings, specifications, estimates, instructions, orders or these conditions or otherwise concerning the services and deliverables or the execution or failure to execute the same whether arising during the progress of the Project or after the cancellation, termination, completion or abandonment thereof shall be dealt with as mentioned hereinafter: b. Dispute Resolution Board If any dispute arises between ASI and the Implementation Agency in connection with, or arising out of, the agreement or the execution of the Project, whether Archaeological Survey of India, Ministry of Culture

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during the execution of the Project or after its completion and whether before or after the repudiation or other termination of the agreement, including any disagreement by either party with any action, inaction, opinion, instruction, determination, certificate or valuation, the matter in dispute shall, in the first place, be referred to the Dispute Resolutio Boa d he e i afte alled the Boa d. For purposes of this agreement, the Operations Committee referred to under section 3.1 of Volume III of the RFP, shall act as the Board. The board at its discretion may co-opt any other officer if in its opinion it may help in resolving the dispute. Either party may refer a dispute to the Board. The board shall give a decision in writing within 30 days of reference of dispute. Either party may refer a written decision of the board to arbitration. If neither party refers the disputes to a it atio ithi da s of the date of su h de isio , the Boa d s de isio will be final and binding. ASI at its discretion may change any of the members of the board. c. Arbitration a) In the event of any dispute or difference between the parties hereto, such disputes or differences shall be resolved amicably by mutual consultation. If such resolution is not possible, then unresolved dispute or difference shall be referred to the arbitrator to be appointed by ASI, Government of India on the e o e datio of the “e eta , Depa t e t of Legal Affai s La “e eta , Government of India. The provisions of Arbitration & Conciliation Act, 1996 (No.26 of 1996) shall be applicable to the Arbitration. The venue of such arbitration shall be at Delhi or any other place, as may be decided by arbitrator. The language of arbitration proceedings shall be English. The arbitrator shall ake a easo ed a a d the A a d , hi h shall e fi al a d i ding on the parties. The cost of arbitration shall be shared equally by the parties to the MSA. However, expenses occurred by each party in connection with preparation, presentation should be borne by the parties itself. b) Pending the submission of and/or decision on dispute, differences of claim or until the arbitral award is published; the parties shall continue to perform all of their obligations under this contract without prejudice through a final adjustment in accordance with such award.

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c) The parties agree that any decision for Award of any Arbitral Tribunal pursuant to this clause shall be a domestic award and final, conclusive and binding upon the parties and any person affected by it. The parties also agree that any arbitration award rendered pursuant to this clause may be enforced by any court of competent jurisdiction. d) During any period of arbitration, there shall be no suspension of this Agreement. e) The parties specifically agree that any arbitration shall be pursuant to clause above. f) This clause is governed by Indian Law. 5.10.

Article X - Amendment

The Parties acknowledge and agree that amendments to this Agreement shall be made through mutual agreement between the parties in writing in accordance with the procedure this Agreement is executed and signed. IN WITNESS WHEREOF the Parties have by duly authorized representatives set their respective hands and seal on the date first above written in the presence of: WITNESSES: 1. (Name, Designation, Organization, and Signature) 2. (Name, Designation, Organization, and Signature)

Archeological Survey of India

[IMPLEMENTATION AGENCY]

Signed

Signed

For and on behalf of the

For and on behalf of the

President of India

_______ (Company name) _______

By: ____ (signature) ______ ___ (Name and designation) ____

By: ____ (signature) ______ ____ (Name and designation) ___ An authorized signatory duly nominated pursuant to Board Resolution No._______ dated_______ of the [Implementation Agency]

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6. SCHEDULE I CHANGE CONTROL SCHEDULE

6.1. Purpose This Schedule applies to and describes the procedure to be followed in the event of any p oposed ha ge to the Maste “e i es Ag ee e t M“A , P oje t I ple e tatio Phase, and Operation and Management SLA. Such change shall include, but shall not be limited to, changes in the scope of services provided by the Implementation Agency and changes to the terms of payment as stated in the Terms of Payment Schedule (Schedule VI of this Agreement). ASI and the Implementation Agency recognize that frequent change is an inevitable part of delivering services and that a significant element of this change can be accomplished by reorganizing processes and responsibilities without a material effect on the cost. The Implementation Agency will endeavor to the best of its ability and in accordance with prevailing market practices, to effect change without an increase in the terms of payment as stated in the Terms of Payment Schedule and ASI will work with the Implementation Agency to ensure that all changes are discussed and managed in a constructive manner.

6.2. Change Control Note ("CCN") a. Change requests in respect of the MSA, the Project Implementation, or the Operation and Management SLA will emanate from the Parties' respective Project Manager who will be responsible for obtaining approval for the change and who will act as its sponsor throughout the Change Control Process and will complete Part A of the CCN attached as Schedule VII hereto. CCNs will be presented to the other Party's Project Manager who will acknowledge receipt by signature on the CCN. b. The Implementation Agency and ASI while preparing the CCN, shall consider the change in the context of the following parameter, namely whether the change is beyond the scope of Services including ancillary and concomitant services required and as detailed in Volume I of the RFP and is suggested and applicable only after the testing, commissioning and certification of the Pilot Phase and the Project Implementation Phase as set out in this Agreement. c. It is hereby also clarified that the payment for the changes brought in after project e tifi atio a d Fi al Go Li e date ill e al ulated o the asis of le ded a month rate quoted by the Implementation Agency in its bid and estimated man-month Archaeological Survey of India, Ministry of Culture

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effort to be submitted by the Implementation Agency prior to taking up the change of control event and accepted by ASI. d. Cumulative value of all change requests will be limited to 10 % of the value of this Project.

6.3. Quotation i.

The Implementation Agency shall assess the CCN and complete Part B of the CCN. In completing Part B of the CCN the Implementation Agency shall provide as a minimum: a description of the change which should also provide Name of functionality/feature being changed, current functionality/feature (prior to change), new functionality/feature (post change);

ii.

a list of deliverables required for implementing the change;

iii.

a timetable for implementation;

iv.

an estimate of the timelines or effort of any proposed change;

v.

the unit of measure to cost the change;

vi.

an estimate of any proposed change;

vii.

any relevant acceptance criteria;

viii.

an assessment of the value of the proposed change;

ix.

Material evidence to prove that the proposed change is not already covered within the scope of the Project, SLA, or MSA.

x.

Description of the circumstances which influenced the origin of this change.

xi.

Alternative options possible to address the change if any and the implications of these alternative options.

xii.

Detailed break up of various categories of activities to be performed for implementing a proposed change along with details on where re-usable components are used to reduce the efforts.

xiii.

Details on software change estimation method used for the calculation of change effort estimation to provide information on how change is classified in various categories, what all items that require efforts and how efforts are estimated.

xiv.

Underlying Assumptions.

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Any other details that ASI would require to assess the effort estimated provided by the Implementation Agency.

a. Prior to submission of the completed CCN to ASI or its nominated agencies, the Implementation Agency will undertake its own internal review of the proposal and obtain all necessary internal approvals. As a part of this internal review process, the Implementation Agency shall consider the materiality of the proposed change in the context of the MSA, the Project Implementation, Operation and Management SLA affected by the change and the total effect that may arise from implementation of the change. b. Materiality criteria will be established by ASI and the Implementation Agency's Project Manager. Changes requiring no escalation of authority can be implemented. Discussion and agreement as to materiality will be held in accordance with the Governance Schedule (Schedule IV of this Agreement).

6.4. Costs Each Party shall be responsible for its own costs incurred in the quotation, preparation of CCNs and in the completion of its obligations described in this process provided the Implementation Agency meets the obligations as set in the CCN. In the event the Implementation Agency is unable to meet the obligations as defined in the CCN then the cost of getting it done by third party will be borne by the Implementation Agency.

6.5. Reporting Change requests and CCNs will be reported monthly to each Party's Project Managers who will prioritize and review progress.

6.6. Obligations The Implementation Agency shall be obliged to implement any proposed changes once approval in accordance with above provisions has been given, with effect from the date agreed for implementation and within an agreed timeframe.

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7. SCHEDULE II EXIT MANAGEMENT SCHEDULE

7.1. Purpose a. This Schedule sets out the provisions, which will apply prior to the expiry of the Agreement or termination of the MSA, the Project Implementation, Operation and Management SLA is initiated. b. It sets out the provisions which will ensure that ASI will be able to offer the services to its Stakeholders without any interruptions on expiry or termination of the Agreement. c. Continuity and performance of the Services at all times including the duration of the Agreement and post expiry of the Agreement is a critical requirement of ASI. It is the prime responsibility of Implementation Agency to ensure continuity of service at all times of the Agreement including exit management period and in no way any facility/service shall be affected/degraded. Further, Implementation Agency is also responsible for all activities required to train and transfer the knowledge to the Replacement Implementation Agency to ensure similar continuity and performance of the Services post expiry of the Agreement. Implementation Agency will be required to carry out a gap analysis of the facilities and arrangements made by the Replacement Implementation Agency and specifically inform ASI. It sets out the mechanisms for Exit Management Services the Service Provider is to provide on termination or prior to expiration of the Agreement to allow the orderly and efficient transition of the Services to ASI or its nominee. d. It sets out the mechanisms for managing the knowledge enablement services the Service Provider has to provide to allow ASI to create an understanding of the operations and technology of the systems for itself or its nominees or any designated agencies.

e. The Parties shall ensure that their respective associated entities carry out their respective obligations set out in this Exit Management Schedule. 7.2. Transfer Of Assets a. All assets procured by IA shall be owned by ASI. ASI shall be entitled to serve notice in writing on the Implementation Agency at any time during the exit management period as detailed herein above requiring the Implementation Agency and/or its sub-contractors to provide ASI with a complete and upto date list of the Assets within 30 days of such notice. ASI shall then be entitled to serve notice in writing on the Implementation Agency at any time prior to the date that is 30 days prior to the end of the exit management period requiring the Implementation Agency to transfer all the Assets to ASI.

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b. In case of Agreement being terminated by ASI, ASI reserves the right to ask IA to continue running the Project operations for a period of 6 months after termination orders are issued. Such period can be extended if the transfer is not complete and/or not done to the satisfaction of ASI. In case of successful transfer to the satisfaction of ASI is achieved before the period of 6 months after termination orders, ASI reserves the right to relieve IA of the obligation to run Project operations earlier than the period of 6 months. c. Upon service of a notice under this Article the following provisions shall apply: (i)

All risk and titles to the Assets to be transferred to ASI, ASI pursuant to this Article shall be transferred to Project, on the day of delivery to ASI.

(ii)

ASI shall take over the physical assets from the Implementation Agency on the last day of the exit management period.

(iii)

Payment to the outgoing IA shall be made to the tune of last set of completed transactions, subject to SLA requirements and for any Capex component that has been accepted by ASI but is pending for payment.

(iv)

The outgoing IA will pass on to ASI and/or to the Replacement IA, the subsisting rights in any leased properties/ licensed products on terms not less favorable to ASI / Replacement IA, than that enjoyed by the outgoing IA.

(v)

The task of IA with reference to the Exit Management is deemed to be complete only when ASI issues a satisfactory completion certificate for the Exit Management.

7.3. Cooperation And Provision Of Information During the exit management period: a. the Implementation Agency will allow ASI access to information reasonably required to define the then current mode of operation associated with the provision of the services to enable ASI to assess the existing services being delivered; b. promptly on request by ASI, the Implementation Agency shall provide access to and copies of all information held or controlled by them which they have prepared or maintained in accordance with the MSA, the Project Implementation, and the Operation and Management SLA relating to any material aspect of the Services (whether provided by the Implementation Agency or sub-contractors appointed by the Implementation Agency). ASI shall be entitled to copy all such information. Such information shall include details pertaining to the services rendered and other performance data. The Implementation Agency shall permit ASI and/or any Archaeological Survey of India, Ministry of Culture

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Replacement Implementation Agency to have reasonable access to its employees and facilities as required by ASI to understand the methods of delivery of the services employed by the Implementation Agency and to assist appropriate knowledge transfer. 7.4. Confidential Information, Security And Data a. The Implementation Agency will promptly on the commencement of the exit management period supply to ASI the following: (i)

information relating to the current services rendered and performance data relating to the performance of sub-contractors in relation to the services;

(ii)

do u e tatio

elati g to P oje t s I telle tual P ope t ‘ights;

(iii) Project data and confidential information; (iv) documentation relating to sub-contractors; (v)

all current and updated Project data as is reasonably required for purposes of Project or its nominated agencies transitioning the services to its Replacement Implementation Agency in a readily available format specified by ASI;

(vi) all other information (including but not limited to documents, records and agreements) relating to the services reasonably necessary to enable Project or its nominated agencies, or its Replacement Implementation Agency to carry out due diligence in order to transition the provision of the Services to Project or its nominated agencies, or its Replacement Implementation Agency (as the case may be).

b. Before the expiry of the exit management period, the Implementation Agency shall deliver to ASI all new or up-dated materials from the categories set out in Article above and shall not retain any copies thereof. c. Before the expiry of the exit management period, unless otherwise provided under the MSA, ASI shall deliver to the Implementation Agency all forms of Implementation Agency confidential information, which is in the possession or control of Project or its users. 7.5. Employees a. Promptly on request at any time during the exit management period, the Implementation Agency shall, subject to applicable laws, restraints and regulations (including in particular those relating to privacy) provide to ASI a list of all employees Archaeological Survey of India, Ministry of Culture

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(with job titles) of the Implementation Agency dedicated to providing the services at the commencement of the exit management period; b. To the extent that any Transfer Regulation does not apply to any employee of the Implementation Agency, Project, or its Replacement Implementation Agency may make an offer of employment or contract for services to such employee of the Implementation Agency and the Implementation Agency shall not enforce or impose any contractual provision that would prevent any such employee from being hired by ASI or any Replacement Implementation Agency. c. ASI or Replacement IA designated by it shall retain the right for hiring a minimum of 5 key personnel of the outgoing IA spearheading the Project, as identified by ASI, as well as an appropriate number of support personnel deployed by the outgoing IA, so as to provide for continuity. IA is hence required to incorporate suitable provisions/ conditions in the appointment orders issued to its personnel, including a service bond to this effect. 7.6. Transfer Of Certain Agreements On request by ASI, the Implementation Agency shall effect such assignments, transfers, licenses and sub-licenses as ASI may require in favor of ASI, or its Replacement Implementation Agency in relation to any equipment, lease, maintenance or service provision agreement between Implementation Agency and third party lessors, vendors, and which are related to the services and reasonably necessary for the carrying out of replacement services by ASI or its Replacement Implementation Agency. 7.7. Rights Of Access To Premises a. At any time during the exit management period, where Assets are located at the Implementation Agency's premises, the Implementation Agency will be obliged to give reasonable rights of access to (or, in the case of Assets located on a third party's premises, procure reasonable rights of access to) ASI and/or any Replacement Implementation Agency in order to make an inventory of the Assets. b. The Implementation Agency shall also give ASI or its nominated agencies, or any Replacement Implementation Agency right of reasonable access to the Implementation Agency's premises and shall procure for ASI or its nominated agencies and any Replacement Implementation Agency rights of access to relevant third party premises during the exit management period and for such period of time Archaeological Survey of India, Ministry of Culture

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following termination or expiry of the MSA as is reasonably necessary to migrate the services to ASI or its nominated agencies, or a Replacement Implementation Agency. 7.8. General Obligations Of The Implementation Agency a. The Implementation Agency shall provide all such information as may be necessary to effect as seamless a handover as practicable in the circumstances to ASI or its nominated agencies or its Replacement Implementation Agency and which the Implementation Agency has in its possession or control at any time during the exit management period. b. For the purposes of this Schedule, anything in the possession or control of any Implementation Agency, associated entity, or sub-contractor is deemed to be in the possession or control of the Implementation Agency. c. The Implementation Agency shall commit adequate resources to comply with its obligations under this Exit Management Schedule. 7.9. Exit Management Plan a. An Exit Management Plan shall be furnished by Implementation Agency in writing to ASI or its nominated agencies within 90 days from the Effective Date of this Agreement, which shall deal with at least the following aspects of exit management in relation to the MSA as a whole and in relation to the Project Implementation, and the Operation and Management SLA. (i) A detailed program of the transfer process that could be used in conjunction with a Replacement Implementation Agency including details of the means to be used to ensure continuing provision of the services throughout the transfer process or until the cessation of the services and of the management structure to be used during the transfer; (ii) plans for the communication with such of the Implementation Agency's subcontractors, staff, suppliers, customers and any related third party as are e essa to a oid a ate ial det i e tal i pa t o P oje t s ope ations as a result of undertaking the transfer; (iii) (if applicable) proposed arrangements for the segregation of the Implementation Agency's networks from the networks employed by Project and identification of specific security tasks necessary at termination;

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(iv) Plans for provision of contingent support to Project and Replacement

Implementation Agency for a reasonable period after transfer . b. The Implementation Agency shall re-draft the Exit Management Plan annually thereafter to ensure that it is kept relevant and up to date. c. Each Exit Management Plan shall be presented by the Implementation Agency to and approved by ASI or its nominated agencies. d. The terms of payment as stated in the Terms of Payment Schedule include the costs of the Implementation Agency complying with its obligations under this Schedule. e. In the event of termination or expiry of MSA, Project Implementation, or Operation and Management SLA, each Party shall comply with the Exit Management Plan. f. During the exit management period, the Implementation Agency shall continue to deliver the Services. g. Payments during the Exit Management period shall be made in accordance with the Terms of Payment Schedule.

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8. SCHEDULE III AUDIT, ACCESS AND REPORTING SCHEDULE 8.1. Purpose This Schedule details the audit, access and reporting rights of ASI and the respective obligations of Implementation Agency under the MSA, Project Implementation, Operation and Management SLA. ASI shall engage a suitable, neutral and technically competent third party agency or agencies for conducting audit and certification, upon intimation by the IA that the system implementation is complete. The system shall be audited through a CERTin enrolled audit agency. The IA being notified of any deviations from the agencies nominated by ASI regarding deviations from norms, standards or guidelines shall at the earliest instance, take all corrective measures required in least possible time. 8.2. Audit Notice And Timing a. As soon as reasonably practicable after the Effective Date, the Parties shall use their best endeavors to agree to a timetable for routine audits during the Project Implementation Phase and the Operation and Management Phase. Such timetable may be reviewed every 3 months on the sole discretion of ASI. During the Implementation Phase, ASI and thereafter during the Operation Management Phase, ASI shall conduct routine audits in accordance with such agreed timetable and shall not be required to give the Implementation Agency any further notice of carrying out such audits. b. ASI may conduct non-timetabled audits at his/ her own discretion if he/ she reasonably believes that such non-timetabled audits are necessary as a result of an act of fraud by the Implementation Agency, a security violation, or breach of confidentiality obligations by the Implementation Agency, provided that the requirement for such an audit is notified in writing to the Implementation Agency a reasonable period time prior to the audit (taking into account the circumstances giving rise to the reasonable belief) stating in a reasonable level of detail the reasons for the requirement and the alleged facts on which the requirement is based. If the Implementation Agency considers that the nontimetabled audit was not appropriate, the matter shall be referred to the escalation procedure as set out in the Governance Schedule (Schedule IV of this Agreement). c. The frequency of audits shall be 6 monthly, or as decided by ASI, provided always that ASI shall endeavor to conduct such audits with the lowest levels of inconvenience and disturbance practicable being caused to the Implementation Agency. Archaeological Survey of India, Ministry of Culture

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d. In addition to the above, there will be audits conducted by statutory bodies (e.g. CAG) as and when they are required to do it. Notwithstanding any condition given in the MSA, Implementation Agency will have to provide these statutory bodies access to all the facilities, infrastructure, documents and artifacts of the Project as required by them and approved by ASI, in writing. e. The audit and access rights contained shall survive the termination or expiration of the Agreement. 8.3. Access The Implementation Agency shall provide ASI access to employees, subcontractors, suppliers, agents and third party facilities, documents, records and systems reasonably required for audit and shall provide all such persons with routine assistance in connection with the audits and inspections. ASI shall have the right to copy and retain copies of any relevant records. The Implementation Agency shall co-operate with ASI in effecting the audits. 8.4. Audit Rights a. ASI shall have the right to audit and inspect suppliers, agents and third party facilities, including leased premises for providing Services, data center, data recovery centres, documents, records, procedures and systems relating to the provision of the services, but only to the extent that they relate to the provision of the services, as shall be reasonably necessary to verify: (i) The security, integrity and availability of all Project data processed, held or conveyed by the Implementation Agency on behalf of Project and documentation related thereto; (ii) That the actual level of performance of the services is the same as specified in the SLA; (iii) That the Implementation Agency has complied with the relevant technical standards, and has adequate internal controls in place; and (iv) The compliance of the Implementation Agency with any other obligation under the MSA and SLA.

8.5. Audit Rights Of Sub-Contractors, Suppliers And Agents a. The Implementation Agency shall perform the same audit and access provisions as defined in this Schedule with sub-contractors, suppliers and agents who supply labor, services, equipment or materials in respect of the services. The Implementation Agency shall inform ASI prior to concluding any sub-contract or supply agreement of any failure to achieve the same rights of audit or access. Archaeological Survey of India, Ministry of Culture

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REPORTING: The Implementation Agency will provide monthly reports to ASI regarding any specific aspects of the Project and in context of the audit and access information as required by ASI.

8.6. Action And Review a. Any change or amendment to the systems and procedures of the Implementation Agency, or sub-contractors, where applicable, arising from the audit report shall be agreed within thirty (30) calendar days from the submission of the said report. b. Any discrepancies identified by any audit pursuant to this Schedule shall be immediately notified to ASI or the appropriate Project Manager and the Implementation Agency Project Manager who shall determine what action should be taken in respect of such discrepancies in accordance with the terms of the MSA. 8.7. Terms Of Payment For Cost Of Audit ASI and the Implementation Agency and its sub-contractors, if any, shall bear their own costs of any audits and inspections. The terms of payment are inclusive of any costs of the Implementation Agency and the sub-contractor, for all reasonable assistance and information provided under the MSA, the Project Implementation, Operation and Management SLA by the Implementation Agency pursuant to this Schedule. 8.8. Records And Information For the purposes of audit in accordance with this Schedule, the Implementation Agency shall maintain true and accurate records in connection with the provision of the services and the Implementation Agency shall handover all the relevant records and documents upon the termination or expiry of the MSA.

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9. SCHEDULE IV GOVERNANCE SCHEDULE 9.1. Purpose .1 The purpose of this Schedule is to (i) establish and maintain the formal and informal

processes for managing the relationship between ASI and the Implementation Agency (including the outputs from other Schedules to this Agreement; (ii) define the principles that both Parties wish to follow to ensure the delivery of the Services; (iii) ensure the continued alignment of the interests of the Parties; (iv) ensure that the relationship is maintained at the correct level within each Party; (v) create the flexibility to revise and maintain the relationship and this Agreement during the Term; (vi) set out the procedure for escalating disagreements; and (vii) enable contract administration and performance management. 9.2. Governance Structure a. The Program Governance Structure to be put in place by ASI will have the following units: i. Steering Committee (SC) ii. Operations Committee (OC) iii. Program Management Unit (PMU) The composition of each of the above units will be in line with the approach described in Section 3 of Volume III of the RFP or as decided by ASI. b. Project Director: The relationship under this Agreement will be operated by the Project Director appointed by each Party, who will provide the interface between the executive management of the respective Parties. Before signing of this agreement, ASI and the Implementation Agency shall each appoint a Project Director. In the case of Project, the Project Manager will be an individual who is appointed by Steering Committee. In the case of the Implementation Agency, the Project Manager will be an individual who is an organizational peer of Project Manager. In the event that either Party wishes to substitute its Project Manager it will do so in the manner in which the original appointment is made and notify the other Party of such substitution as soon as reasonably practicable but at the latest within fourteen days of the substitution. c. The Project Directors shall have responsibility for maintaining the interface and communication between the Parties. Archaeological Survey of India, Ministry of Culture

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d. The Operations Committee (OC) of the e-Ticketing project has been constituted to monitor day to day progress of the project and provide approvals and suggestions for smooth Implementation and Operations of the project and shall be chaired by ADG-ASI. The Operations Committee will meet formally on, at least, a monthly basis at a time and location to be agreed between them. These meetings will cover, as a minimum, the following agenda items: (i) consideration of monthly Performance Reports; (ii) consideration of matters arising out of the Change Control Schedule; (iii) issues escalated in accordance with the escalation procedure as set out in this Schedule; (iv) matters to be brought before the Operations Committee in accordance with the MSA and the Schedules; (v) any matter brought before the Operations Committee by the Implementation Agency under this Article; and (vi) any other issue which either Party wishes to add to the agenda. e. In the event that there is any material factor which affects the delivery of the Services or the terms of payment as stated in the Terms of Payment Schedule (Schedule VI of this Agreement), the Parties agree to discuss in the Operations Committee any appropriate amendment to the Agreement or any Service Level Agreements or Statement of Works including any variation to the terms of payment as stated in the Terms of Payment Schedule. Any variation so agreed shall be implemented through the change control procedure as set out in the Change Control Schedule (Schedule I of this Agreement). 9.3. Governance Procedures a. The Implementation Agency shall document the agreed structures in a procedures manual under the guidance and supervision of the Project Director/Manager of ASI. b. The agenda for each meeting of the Steering Committee and Operations Committee shall be set to reflect the discussion items referred to above and extraordinary items may be added either with the agreement of the Parties or at the request of either Party. Copies of the agenda for meetings of the Program Management Committee, along with relevant pre-reading material, shall be distributed at least one week in advance of the relevant meeting. c. All meetings and proceedings will be documented; such documents to be distributed to both Parties and copies shall be kept as a record. All actions, responsibilities and accountabilities arising out of any meeting shall be tracked and managed. d. The Parties shall ensure as far as reasonably practicable that the Steering Committee and Operations Committee shall resolve the issues and resolve the objectives placed before them and that members representing that Party are empowered to make Archaeological Survey of India, Ministry of Culture

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relevant decisions or have easy access to empowered individuals for decisions to be made to achieve this. e. The Parties will proceed in good faith so that the Steering Committee and Operations Committee shall resolve the issues and smoothen the performance of the Project. 9.4. Liaison Between the Sub Contractors The Implementation Agency shall participate with other sub-contractors, approved by ASI and coordinate the receipt and delivery of the Services in a regular programme of liaison between the Project Director of ASI or any other representative of ASI and each of the sub-contractors. 9.5. Informal Dispute Resolution The parties agree to attempt to resolve all disputes arising under the Agreement, equitably and in good faith. To this end, the parties agree to provide frank, candid and timely disclosure of all relevant facts, information and documents to facilitate discussions between them/their representatives or senior officers

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10. SCHEDULE V INVOICING AND SETTLEMENT SCHEDULE a. In respect of its remuneration for the Services the Implementation Agency shall be eligible to receive payments in accordance with the Terms of Payments Schedule (Schedule VI of this Agreement). Subject to the specific terms of each Service Level Agreement, the Implementation Agency submit its invoices in accordance with the following principles: (i)

ASI shall be invoiced by the Implementation Agency for the Services. Generally and unless otherwise agreed in writing between the Parties or expressly set out in the Service Level Agreement, the Implementation Agency shall raise an invoice as per the terms of payment as stated in this Schedule.

(ii)

Any invoice presented in accordance with this Article shall be in a form agreed with ASI.

b. Invoices shall be accurate and all adjustments to or changes in the terms of payment as stated in the Terms of Payment Schedule shall be applied to the next payment invoice. The Implementation Agency shall waive any charge for a Service that is not invoiced within six months after the end of the month in which the terms of payment as stated in the Terms of Payment Schedule relating to such Service are authorized or incurred, whichever is later. c. Payments invoiced shall be made within 45 days of the receipt of invoice by ASI subject to adjustments if any for the previous performance. d. ASI shall be entitled to delay or withhold payment of any invoice or part of it delivered by the Implementation Agency under this Schedule where ASI disputes such invoice or part of it provided that such dispute is bona fide. The withheld amount shall be limited to that which is in dispute. The disputed amount shall be settled in accordance with the escalation procedure as set out in the Governance Schedule (Schedule IV of this Agreement). Any exercise by ASI under this Article shall not entitle the Implementation Agency to delay or withhold provision of the Services. e. The Implementation Agency shall pay all their sub-contractors in a timely fashion in accordance with a mechanism, which will not prejudice the objective of Project. f. If any amount is due and payable by the IA to ASI/ Government, the same shall be recoverable as arrears of land revenue, in addition to other avenues legally available under this agreement. Archaeological Survey of India, Ministry of Culture

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11. SCHEDULE VI

TERMS OF PAYMENT SCHEDULE Payments to the IA shall have two components - During implementation and EQI Payments

S.

Project Milestone

No. 1.

2.

3.

Payment (percentage of total Contract value)

Implementation of Solution Go-Live for Round 1

50 % of Infrastructure & Application

and Round 2

Cost

Implementation of Solution Go Live for Round 3, 4

Balance 50 % of infrastructure &

&5

Application cost

Total Operation & Maintenance Support

Equal Quarterly installments

Post Implementation Phase including:

 

Project Management Technical Support & Helpdesk

A

Year 1 Operation & Maintenance Support

Equal Quarterly installments

B

Year 2 Operation & Maintenance Support

Equal Quarterly installments

C

Year 3 Operation & Maintenance Support

Equal Quarterly installments

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D

Year 4 Operation & Maintenance Support

Equal Quarterly installments

E

Year 5 Operation & Maintenance Support

Equal Quarterly installments

Terms of Payment for IA The e- Ticketing project shall follow a government led bought out model wherein IA will be required to finance all the expenses, capital and operational, related to their scope of work in this project. ASI shall pay them back all the above expenditure subject to certain terms and conditions described below: a. The entire cost of design, customization, implementation, operation and maintenance of the e-Ticketing project shall be borne by the IA. b. The IA would be paid by ASI for the above expenditure strictly as per the rates and amounts quoted by the IA in their commercial proposal and agreed by ASI. c. Payment will be subject to strict adherence to SLA signed between ASI and IA and subject to SLA credit/ debit points calculated by the team designated by ASI for every quarter as per the agreed methods, processes and tools. d. Payment shall be subject to penalty adjustment, if any, revealed during the SLA credit/ debit calculation or otherwise. e. Cost of third party audits, if any, shall be borne by ASI. f. ASI will make all efforts to make payments to the Bidder within 45 days of receipt of invoice(s) and all necessary supporting documents. g. All payments agreed to be made by ASI to the Bidder in accordance with the Bid shall be inclusive of all statutory levies, duties, taxes and other charges whenever levied/applicable, if any, and ASI shall not be liable to pay any such levies/ other charges under or in relation to this Contract and/or the Services. Archaeological Survey of India, Ministry of Culture

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h. No invoice for extra work/ change order on account of change order will be submitted by the Bidder unless said extra work /change order has been authorized/approved by the ASI in writing in accordance with Change Control Schedule. i.

The Contract would be signed for a period of Six years that includes one year of implementation and 5 years of operations and maintenance. Based on the performance of the Implementation Agency, ASI may decide to extend the period of contract by 2 years. The Contract rates for the extended 2 years would be based on the rates of AMC for 4th year and would be negotiable between the Bidder and the ASI. ASI is not bound to extend the contract period by two years.

j.

The Bidder needs to provide rationale for the commercial quotes provided. ASI holds the right to ask for an explanation of the rationale from the Bidder

k. In the event of ASI noticing at any time that any amount has been disbursed wrongly to the Bidder or any other amount is due from the Bidder to ASI, ASI may without prejudice to its rights recover such amounts by other means after notifying the Bidder or deduct such amount from any payment falling due to the Bidder. The details of such recovery, if any, will be intimated to the Bidder. The Bidder shall receive the payment of undisputed amount under subsequent invoice for any amount that has been omitted in previous invoice by mistake on the part of ASI or the Bidder. l. All payments to the Bidder shall be subject to deductions of tax at source under Income Tax Act and other taxes, and deductions as provided for under any law, rule or regulation. All costs, damages or expenses which ASI may have paid or incurred, for which under the provisions of the Contract, the Bidder is liable, the same shall be deducted by ASI from any dues to the Bidder. All payments to the Bidder shall be made after making necessary deductions as per terms of the Contract and recoveries towards facilities, if any, provided by the ASI to the Bidder on chargeable basis.

EQI PAYMENTS The IA shall be paid in Equated Quarterly Installments (EQI) as per the services provided to ASI in accordance with the price quoted by the bidder in his commercial proposal. The EQI Payments to the IA shall start only after the Final Go-Live of the e-Ticketing Project. The payment to IA shall be made at the end of each quarter only on receipt of invoices along with following supporting documents: Archaeological Survey of India, Ministry of Culture

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 

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A Report from the Performance Management System (SLAs) Any other document necessary in support of the service performance acceptable to ASI

(I) The payment period shall be for the Agreement period of 5 years (20 EQIs) from the date of acceptance & Final Go-Live of e-Ticketing Project. (II) Payment to the IA for each quarter shall be paid only after due deduction of any penalties as per the SLAs. (III) Penalty details for e-Ticketing Project are furnished in Schedule VIII of Volume III of this RFP. 1. IA Event of premature exit: In the event of premature termination of the Agreement prior to the completion of the Term by the IA, ASI shall forfeit the performance bank guarantee (PBG). In such case IA shall transfer the complete assets procured exclusively for ASI including hardware, software and licenses to ASI. 2. A“I ill ot pa a Schedule.

osts of IA s o du t of usi ess, e ept the pa

e ts stated i this

3. There will be no payments by ASI to IA to compensate for loss of business or wrong calculations. Costs of any investments to ensure IA delivery will be borne by IA. 4. It is clarified here that there will be no payment upon transfer of the Assets pursuant to the expiry or earlier termination of the Agreement.

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12. SCHEDULE VII CHANGE CONTROL NOTICE Change Control Note

CCN Number:

Part A: Initiation Title:

Originator: Sponsor:

Date of Initiation: Details of Proposed Change (To include reason for change and appropriate details/specifications. Identify any attachments as A1, A2, and A3 etc.)

Authorized by ASI

Date:

Name: Signature:

Received by the

Date:

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Signature:

Change Control Note

CCN Number:

Part B : Evaluation (Identify any attachments as B1, B2, and B3 etc.) Changes to Services, charging structure, payment profile, documentation, training, service levels and component working arrangements and any other contractual issue. Brief Description of Solution: Impact:

Deliverables:

Timetable:

Charges for Implementation: (including a schedule of payments)

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Other Relevant Information: (including value-added and acceptance criteria)

Authorized by the Date: Implementation Agency Name:

Signature:

Change Control Note CCN Number :

Part C : Authority to Proceed Implementation of this CCN as submitted in Part A, in accordance with Part B is: (tick as appropriate) Approved

Rejected

Requires Further Information (as

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Follows, or as Attachment 1 etc.)

For ASI and its nominated agencies For the Implementation Agency

Signature

Signature

Name

Name

Title

Title

Date

Date

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13. SCHEDULE VIII

MODEL OPERATION & MANAGEMENT SERVICE LEVEL AGREEMENT BETWEEN ASI AND

Implementation Agency of e-Ticketing Project Index Background Article i – definitions and general purpose 1.

Definitions

2.

Structure

Article ii – initialisation phase 1.

Objectives and scope of contract

2.

Commencement and duration of this SLA

Article iii – financial issues 1.

Terms of payment

Article iv – interpretation 1.

Applicability of the msa

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MODEL SERVICE LEVEL AGREEMENT THIS AGREEMENT is made this _______________ day of ______________ 2012. BETWEEN: 1.

The President of India, acting through Director General, Archeological Survey of India, under the

Ministry of Culture, Government of India, Janpath, New Delhi-110001

he ei afte

alled the A“I , hi h te

o e p essio u less e luded

o epug a t

to the subject or context shall mean and include its successors-in-office and assigns of the FIRST PART; AND 2.

______, a company registered under the Indian Companies Act, 1956 having its registered office at _______ and place of business at ____ (hereinafter referred to as "Implementation Agency", which expression, unless excluded or the context otherwise required hereof includes its successors, administrators and assigns) represented through its __ ___, who is duly authorized by the Implementation Agency to execute this agreement of the SECOND PART.

WHEREAS: A.

ASI and [__________________] have entered into a Master Services Agreement dated [__________] (the "MSA").

B.

In accordance with Article 1.2 (b) of the MSA, ASI and Implementation Agency wish to enter into this Service-Le el Ag ee e t Ag ee e t/“LA o the following terms.

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13.1 Article 1 – Definitions And General Purpose 13.1.1 Definitions In this Agreement, unless the context requires otherwise: Agreement/Service Level Agreement /SLA" means this Agreement, together with its Appendices; "ASI Data" means all proprietary data of ASI which the Implementation Agency obtains, possesses or processes in the context of providing the Services to the users pursuant to this SLA; "Parties" means ASI and Implementation Agency for the purposes of this SLA, and "Party" shall be interpreted accordingly; "Service Level" means the level of service and other performance criteria which will apply to the Services as set out in Appendix A, in the form of SLA Metrics, effective during the Term of this SLA; "Term" means the duration of this SLA as defined in Article 2.2 of this SLA; "Terms of Payment" means charges for the Services in accordance with the Terms of Payment Schedule as stated in the MSA. 13.1.2 All Appendices and other attachments to this SLA are hereby incorporated as a part of

this SLA by this reference. 13.1.3 References to any statute or statutory provision include a reference to that statute or statutory provision as from time to time amended, extended, re-enacted or consolidated and to all statutory instruments made pursuant to it. 13.1.4 Words denoting the singular shall include the plural and vice versa and words denoting persons shall include firms and corporations and vice versa. 13.1.5 Unless otherwise expressly stated, the words "herein", "hereof", "hereunder" and similar words refer to this SLA as a whole and not to any particular Article, Appendix or other subdivision. The words "include" and "including" shall not be construed as terms of limitation. The words "day" and "month" mean "calendar day" and "calendar month" unless otherwise stated. Where, because of a difference in time zone, the calendar day or calendar month in one Country differs from another Country, then the calendar day or calendar month shall be deemed to be the calendar day or calendar month applicable to India. The words "writing" and "written" mean "in documented form", whether electronic or hard copy, unless otherwise stated.

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13.1.6 The headings and use of bold type in this SLA are for convenience only and shall not

affect the interpretation of any provision of this SLA. 13.1.7 Structure This SLA shall operate as a legally binding services agreement specifying terms which apply to the Parties and to the precision of the Services by the Implementation Agency to ASI under this SLA and the MSA. 13.2 Article II – Initialization Phase 13.2.1 Objectives And Scope Of Contract Project Vision ASI proposes e-Ticketing initiative to harness the power of ICT Platform for its vision ”To e sure tra spare t, eas , efficie t ticketi g s ste class Visitor e perie ce”

usi g ICT to facilitate world

The Implementation Agency hereby agrees to provide Services to ASI, conforming to the specified Service Levels, which will ensure the following objectives are met. The key objectives of e-Ticketing initiative are: a. Provide procurement of tickets through the web through a centralized e ticketing solution with online payment facility b. P o ide p o u e e t of ti kets at the Poi t of “ale at o u e ts th ough a centralized e ticketing solution c. To increase the efficiency and improve monitoring and administration of ticketing d. To increase transparency and accountability to the ticketing system e. To improve visitor experience through issuance and validation of tickets electronically To meet the aforesaid objectives the Implementation Agency will provide the Service Levels in accordance with the performance metrics for Project Implementation and Operational Level as applicable which are more particularly described in Appendix A of this SLA. on the date on which it is executed by ASI and the Implementation Agency he ei afte the Effe ti e Date a d shall, u less te i ated ea lie i a o da e ith its terms or unless otherwise agreed by the Parties, expire on the date on which this SLA expires or terminates for any reason, which shall be 5 years from the Effective Date of this SLA. The SLA shall be coterminous with the MSA.

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13.3 Article III – Operation And Maintenance Phase (As referred in Section 8, Operational Requirements at volume I of this RFP) 13.4 article IV – financial issues 13.4.1 TERMS OF PAYMENT

In consideration of the Services and subject to the provisions of the MSA and this SLA, the ASI shall pay the charges to the Implementation Agency in accordance with the Terms of Payment Schedule of the MSA. 13.5 Article IV – Interpretation 13.5.1 APPLICABILITY OF THE MSA

Apart from the provisions as set out hereinabove, the terms and conditions stated in the MSA shall apply mutatis mutandis to this SLA. In the event of a conflict in interpretation of any Article in the MSA and the SLA, the provisions of the MSA shall prevail. IN WITNESS WHEREOF the Parties have by duly authorised representatives set their respective hands and seal on the date first above written in the presence of: WITNESSES 1. 2. Signed by: (Name and designation) For and on behalf of President of India (FIRST PARTY)

Signed by: (Name and designation) (IMPLEMENTATION AGENCY) Archaeological Survey of India, Ministry of Culture

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RFP for e-Ticketing Project

S.

Service

No.

Parameter

Volume-III

Service level

Measurement Metrics

Penalty

A) Project Implementation SLAs: 1

Technical

A

Time taken to The time taken by application Slab1: >7 to 10 TO 1 to 3 to