Idea Transcript
Glossary a b c d e f g h i j k l m n o p q r s t u v w x y z
A apprehend Take into custody. authorise Give approval. top
B barcode Series of lines printed on a sticker, or on packaging, that allows a scanner to recognise a product. best before Date printed on packaging that recommends when the product should be used before. body language A form of non-verbal communication. top
C code of practice Guidelines that specify acceptable behaviours. conflict Have opposing views. consequence Effect or result of something happening. corporate Belonging to a business, or being business-like. credit Money given for the return of goods - can be actual money or a voucher. top
D deposit Money given as security or as a part payment. discard Throw out stock or remove it from sale. top
E EFTPOS Electronic Funds Transfer at a Point of Sale. establishment fee Money given to set up a contract. eliminate Get rid of. evacuate Clear out. exchange Swap. top
F federal Government of Australia. faulty Damaged item or item that doesn't work in the way it was intended. FIFO First-in, first-out principle - a stock rotation policy that aims to make sure old stock is sold before new stock. floorplan Drawing showing the layout of rooms and shelving. fragile Easily broken. top
G generated Started or begun. goods Stock or products sold in a store. goodwill Gesture from the store that aims to please the customer to encourage them to return to the store in future. Also a business term used to calculate a company's worth. top
H hazard Risk, or situation that may bring harm. headcount A count of the number of people in a specific area. hotspot Area within a store where lots of customers are exposed to products. On a computer screen, a place where information is available. hygiene Being healthy and clean. top
I ID Identification. implied conditions Conditions are suggested without being directly stated. instalment Part of a payment. interrogate Examine by asking a lot of questions. intruder Person in a place without permission. top
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L lay-by Payment method that allowing a customer to pay off goods bit by bit (retailer keeps the goods until the full payment is made). legislation Written law, or a group of laws. logical Reasonable. top
M markdown Reduction of a product's selling price. merchandise Stock or goods within a store. Mission Statement A statement that guides the work of an organisation or business. top
N near miss Warning that something dangerous almost happened, or warning that something needs to change so that conditions are safe. non-discriminatory Not treating a person, or a group of people, differently. non-verbal communication Communication without the use of words such as gestures or facial expression top
O OHS Occupational Health and Safety. operations manual Outlines how equipment works, or how work is to be carried out. top
P perishable Likely to go off or to break down, such as food. PLU Price look up code, used to identify the item when it can't be scanned. policy Set of rules the store has made to guide retail operators when they need to make decisions about things in the store, such as granting a refund. POS Point of Sale procedure Written document that outlines how work should be carried out. proof of purchase Documentation proving that the customer has bought an item, for example, a receipt, a sales docket, a credit card statement. top
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R refund Return of payment to a customer when they bring an item back to the store. resolve Work out or settle. responsibility Area or task that is taken on where there is accountability, for example, a staff member may take responsibility for locking up a store. retail operator Staff member who acts as a salesperson or a shop assistant. roster A plan for who will work when. top
S scan Use a scanning device to read a barcode. shift Part of a day where there is scheduled work. shopstealer Person who steals from a shop. stock shrinkage Difference between the amount of stock a store should have, and the amount of stock it actually has. stocktake Process of examining how much stock there is within a store. supervisor Person in charge. top
T tags Labels attached to an item that give details about it, for example, price, brand name, washing instructions, sale stickers, bar codes. terminal Device used to process a sales transaction - a Point of Sale terminal. Sometimes referred to as a cash register. transaction Exchange of money, as in a sales transaction. top
U unauthorised Not allowed to. use by date Date printed on stock that states when it must be used by. top
V vendor Person or company that supplies items for sale. vendor fraud When the supplier fails to deliver what was agreed through dishonesty, for example, when the amount delivered is less then what was paid for. verbal communication Communication, either written or spoken, using words. top
W warden Person in charge, for example a fire warden will take control if there is a fire in a store. top
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