Idea Transcript
Tim Steuer SAP SE SAP Solution Manager Installation and Upgrade
Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
2
Riding the SAP Solution Manager 7.2 Success Wave 2523 customers are live on SAP Solution Manager 7.2 361 run SAP Solution Manager 7.2 on SAP HANA
Customers live on SAP Solution Manager 7.2 3 000 2 500 2 000
End of Ramp-Up 1 500 1 000 500 0
01/16 02/16 03/16 04/16 05/16 06/16 07/16 08/16 09/16 10/16 11/16 12/16 01/17 02/17 03/17 04/17 05/17
All Databases
SAP HANA
2,500+ customers live. 300 go-lives per month.
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
3
Transition to SAP Solution Manager 7.2
SAP recommends to Upgrade to 7.2 The upgrade protects your configuration investment and your data
Evaluate carefully: New installation If you perform a new installation, you will lose existing configuration and data and users. If do not wish to keep this data, a new installation is a good option for you.
Warning: 7.1 content is lost!
Upgrade
New installation
Non SAP standard
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
4
Quality gates
Task/activity type:
functional
technical and functional
technical
Upgrade plan QG1
DISCOVER Project Mgmt.
QG2
QG3
PREPARE
REALIZE
DEPLOY
RUN
Init
Planning
Execution / Monitoring
Closing
Content Activation Test in CAL
Core / Delta Configuration (e.g. Charm)
Functional Testing
Custom Code Adjustments
User Training
Upgrade of production system
Pre-production upgrade and verification e.g. DEV/QA, copy of Prod-system
Content Activation
Upgrade Planning
Technical: Architecture & Infrastructure
Value discovery
Application: Solution Adoption
Evaluation of functional and architectural changes
Process Adoption (e.g. Charm)
Java stack split
Migration to SAP HANA
OPTIONAL Data Cleanup / Archive
-4 months
-3 months
HANA Sizing Assessment
-1 month
DB Migration to HANA
HANA Appliance Preparation
0
days
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
5
SAP Solution Manager Landscape design
SAP Solution Manager 7.2
SAP Solution Manager 7.2
SAP Solution Manager 7.2
Development System
Quality Assurance System
Production System
Build
Test
Run
Perform customizing Develop reports Design Info cubes Deploy SAP Notes
Verify new functionality Check for regressions
Use SAP Solution Manager
Implement Support Packages
Best Practice: To enable broad adoption, SAP recommends a 3-tier landscape. A 2-tier landscape may be sufficient if no customizing / custom development is done. © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
6
SAP Solution Manager Upgrade – SAP Netweaver Stack Split Technical Stack View
Stack Split
• SAP Solution Manager 7.2 •
runs two single stacks Split is done after technical upgrade
The Stack Split during the upgrade from SAP Solution Manager 7.1 to 7.2 is a standard procedure with minimal impact. © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
7
What Happens When You Upgrade to SAP Solution Manager 7.2?
Upgrade to New Functionality
Upgrade User Experience
Key developments
Fiori meets SAP Solution Manager
Graphical process modeling and monitoring Full lifecycle support without 3 level restrictions Support of hybrid landscapes Release Management
Browser replaces SAP GUI for standard functions SAP Solution Manager Launchpad for personalized user experience Fiori Apps for dedicated use cases
Upgrade to Latest Technology
Upgrade to New Maintenance Interval
Upgrade SAP Solution Manager Foundation
Receive mainstream maintenance beyond 2017
New SAP NetWeaver New SAP CRM
Packaged corrections (notes, support packages) Technology updates (new databases and operating systems)
Optional Upgrade to SAP HANA as a database License for SAP Solution Manager included in support contract Consolidate solution landscape on SAP HANA Build up experience in running SAP HANA © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
8
What is Content Activation?
In SAP Solution Manager 7.2, the Solution Documentation scenario has been rebuilt completely, and central landscape elements have changed. To be able to work with existing content in the new environment, this content needs to be transferred. This process is called “content activation”.
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
9
Upgrade and Content Activation: Sequence of activities Upgrade first system in the transport landscape (e.g. sandbox and development system) Preparation 1. 2. 3.
Install SAP notes as described in the content activation wiki Run preparation report and evaluate the results Execute PREPARE_ACTIVATION
Upgrade 1.
Use Software Lifecycle Toolset to upgrade to SAP Solution Manager 7.2
Set-up and Content Activation 1. 2. 3. 4.
Perform mandatory configuration Perform application specific configuration Perform content activation Perform non transportable scenario configuration
Upgrade of successor systems in the transport landscape (e.g. test and production systems) Preparation 1.
2. 3.
Import transports containing SAP notes Run preparation report and evaluate the results Execute PREPARE_ACTIVATION
Upgrade 1.
Use Software Lifecycle Tools to upgrade to SAP Solution Manager 7.2
Set-up and Content Activation 1.
2. 3. 4.
Import transports with delta customizing and notes Perform mandatory configuration Perform content activation Perform non transportable scenario configuration
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
10
When Is content activation required?
Upgrade
Upgrade
+ content activation
Content activation is needed when at least one of the following functions are used productively in SAP Solution Manager 7.1:
Content activation is not applicable when only the following capabilities were used in SAP Solution Manager 7.1:
Solution Documentation
Application Operations
Change Request Management
Custom Code Management
Quality Gate Management
Data Volume Management
Test Management
SAP Engagement and Service Delivery (incl. EWA)
Business Process Monitoring
Landscape Management (incl. MOPZ)
Project Management with IT PPM
Business Process Analytics and Improvement
IT Service Management
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
11
Uptime and downtime for the productive SAP Solution Manager Technical Upgrade Duration Compared to Support Package Implementation
Upgrade
~ 2 weeks
~12 hours
Uptime (7.1)
Technical Downtime
Preparation
Support Package Stack implementation
~ 1 week Uptime Preparation
~ 3 to 4 hours
Import + Stack Split
~ 7 hours
Technical Downtime Import
~ 2 to 8 hours + ~ 2 hours to 2 days
Business Downtime Mandatory Setup
~ 3 to 4 hours Business Downtime Mandatory Setup
Uptime (7.2) Content Activation + Scenario Configuration
~ 1 day Uptime Scenario Configuration
Best Practice: Use your next maintenance window to upgrade to SAP Solution Manager 7.2 © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
12
Details on Post Upgrade Steps Start Release SAP Solution Manager 7.1 SP 11 or Lower
Optimize Downtime for Business Process Operations and Custom Code Management with SP12
Prerequisite on SAP Solution Manager 7.1:
Prepare content activation
Function prepared
Mandatory Setup (3-4 hours)
Function available
Content Activation (2-8 hours, dependent on scope)
Additional Configuration 2 hours to 2 days
Upgrade Finished
Functional Area Project Management IT Service Management
Landscape Management Application Operations Data Volume Management
Change Control Management Custom Code Management Business Process Operations
Process Management (Solution Documentation) Test Suite
Times should be considered as minimum values.
Best Practice: Upgrade the development system first and transport notes and corrections, to quality assurance and production system. Prepare Content Activation ahead of time. Testing before go-live is required! © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
13
Details on Post Upgrade Steps Start Release SAP Solution Manager 7.1 SP 12 or Higher
Optimized Downtime for Business Process Operations and Custom Code Management
Additional activities prior to the upgrade:
Enable new BW structure for Custom Code Management and Business Process Analytics/Improvement.
Migrate Business Process Monitoring to the Monitoring and Alerting Infrastructure.
Function prepared
Mandatory Setup (3-4 hours)
Function available
Content Activation (2-8 hours dependent on scope)
Additional Configuration 2 hours to 2 days
Upgrade Finished
Functional Area Project Management IT Service Management
Landscape Management Application Operations Data Volume Management
Change Control Management Custom Code Management Business Process Operations
Process Management (Solution Documentation) Test Suite
Times should be considered as minimum values.
Best Practice: Upgrade the development system first and transport notes and corrections, to quality assurance and production system. Prepare Content Activation ahead of time. Testing before go-live is required! © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
14
SAP Solution Manager on SAP HANA More value through in-memory technology Why choose SAP Solution Manager 7.2 on SAP HANA? Performance increase Drastically
faster text search functionality opens new opportunities e.g. to work with documents, service reports, ITSM tickets
No additional SAP HANA license fee for SAP Solution Manager SAP
HANA for SAP Solution Manager 7.2 is delivered for free within your support agreement
SAP HANA only strategy
SAP HANA
If
SAP HANA is the only platform at your company, SAP Solution Manager 7.2 is your perfect lifecycle management platform
SAP Solution Manager as a door opener for SAP HANA First
system in a general plan to migrate to SAP HANA and become familiar with it
Preparation
of SAP HANA operations
SAP recommends to execute your upgrade to SAP Solution Manager 7.2 and your migration to SAP HANA in one go. © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
15
Can we accelerate? SAP Solution Manager 7.2 on SAP HANA SAP HANA: 1/3 the size and twice as fast! 400 361.22
Performance increase op top:
350
Drastically faster text search functionality opens new opportunities e.g. to work with documents, service reports, ITSM tickets
300 238.22
250 200 150
118.04
115.32 100 50
Before
SAP HANA
Before
SAP HANA
0
Average DB Size in GB*
Landscape simplification: Eliminate the need for a separate TREX instance
Average DB Request Time in Dialog Task in ms*
* On the data basis of 25 analyzed customers running on new hardware © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
16
Upgrade to SAP Solution Manager 7.2 on HANA SAP Best Practice: 1-step approach (Upgrade including migration to SAP HANA) Uptime (7.1) Preparation
Downtime Import + Stack Split + SAP HANA migration + Mandatory Setup
Uptime (7.2) & Availability Content Activation + Scenario Configuration
Upgrade with 2-step approach
Step 1
Uptime (7.1) Preparation
Step 2
Availability (7.2)
Downtime
Uptime (7.2) & Availability
Import + Stack Split + Mandatory Setup
Decision to go to SAP HANA
Downtime
Content Activation + Scenario Configuration
Uptime (7.2) & Availability
SAP HANA migration
Choose the 1-step approach to reduce overall efforts. The 2-step approach includes two shorter downtime phases and requires two maintenance windows. © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
17
Hardware considerations for upgrade
No hardware investments should be required if you use SAP Solution Manager 7.1 and plan no changes to the scope use SAP Solution Manager 7.1 and plan to add only a small number of managed systems or users
The hardware should be reviewed if you want to leverage SAP HANA want to leverage areas of SAP Solution Manager currently not in use plan to add a larger number of users (e.g. process management, agile build) want to add a large number of managed systems
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
18
Upgrade and Migration: Quick and simple HANA DB sizing For the migration of an existing database system start sizing from current data volume
/ 4 (compression) + 20% safety buffer for merges (joins) + 25 GB (to be on the safe side)
/ 2 * 3 + 20% safety buffer for merges (joins) + 50 GB (to be on the safe side)
~ HANA DB disk
Requirements
~
HANA DB Memory
~ #HANA DB CPU
to application servers do not change fundamentally
In addition there is a Sizing Estimation Report to run in existing SAP Solution Manager 7.1/7.2
i
For more information on sizing evaluation see SAP Note 1793345
i
For more information on sizing estimation report see SAP Note 1872170
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
19
Overview - Upgrade Impact and Resulting Effort
Effort
Effort
Business Process Operations
Process Management
Application Operations IT Service Management
Run
Build
Test Suite Change Control Management
Landscape Management Custom Code Management Data Volume Management Project Management
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
20
Upgrade Impact and Resulting Effort - Details Scenario Process Management
Test Suite
Low effort
No to minimal training and configuration effort, almost a non-event, can be treated as small change
Medium effort
Some training effort, configuration changes required, can be treated as minor release
High effort
Full training and configuration required, needs to be treated as major release
Details of Impact Complete redesign of Solution Documentation, Content Activation required, additional innovation can be adopted at own pace Complete redesign of Solution Documentation and assigned test cases, Content Activation required, no upgrade of existing Test Plans
Effort High
High
Business Process Operations
Complete redesign of Solution Documentation, Content Activation required, adoption of Monitoring and Alerting infrastructure required, new BW cubes for Business Process Analytics/Improvement
Change Control Management
Simplified landscape concept to be implemented (Logical component groups), reassignment of changes from High project to cycle, adaptation of custom code/extension required
Custom Code Management
Complete redesign of technical infrastructure, migration wizard execution is required
Medium
Application Operations
No disruption to 7.1 functionality, significant renovation of user experience (UI5 instead of flash). No architecture changes in Monitoring and Alerting infrastructure
Medium
Project Management
Project Management capabilities are similar between 7.1 and 7.2
Low
IT Service Management
No disruption to 7.1 functionality, innovation can be adopted at own pace, adaptation of custom code/extension required
Low
Landscape Management
Simplification (Maintenance Planner can also be adopted without upgrade; more consistent handling of landscape entities with removal of the product system)
Low
Data Volume Management
No disruption to 7.1 functionality, innovation can be adopted at own pace
Low
High
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
21
How Do You Find out What’s Being Used? SAP Solution Manager specific content in SAP EarlyWatch Alert Service delivers information on your SAP Solution Manager usage.
Best Practice: Find out what is used to determine the impact of the upgrade © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
22
Find out what the upgrade means for you
Talk to an expert to learn about the upgrade: – Meet the Expert Session (MTE) for upgrade
Test drive content activation in SAP’s cloud appliance library (CAL): – See what happens to process content (SOLAR01/02) – Find out about logical component groups – Reset and start over in one hour
Test drive the upgrade on premise in a sandbox system (e.g. copy of production) : – Learn about the technical upgrade procedure and do an early assessment of downtime – Determine upgrade impact on your configuration
Be prepared for the upgrade to 7.2
Great to learn early about content activation and preview 7.2
Great to plan upgrade execution
Best Practice: Test your upgrade early © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
23
What you can do today to bring down upgrade efforts! Prepare Activation and enable new BW structure Migrate to Monitoring and Alerting Infrastructure Effort
Effort
Business Process Operations
Application Operations IT Service Management
Process Management
Run
Build
Test Suite Change Control Management
Landscape Management Custom Code Management Data Volume Management Project Management Cross-Scenario
Managed Systems
Check Sizing
Distribute current ST-PI and ST-A/PI to managed systems
Upgrade to Introscope Enterprise Manager 9.7
Distribute new roles to managed systems
Housekeeping in SAP Solution Manager (see SAP note 2257558)
Check java version of diagnostics agent (required JVM version: 6.1 see note 1833501).
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
24
SAP Solution Manager 7.2 Upgrade: Enterprise Support QG1
DISCOVER Project Mgmt.
QG2
QG3
PREPARE
REALIZE
DEPLOY
RUN
Init
Planning
Execution / Monitoring
Closing
Quality gates
Task/activity type:
Core / Delta Configuration Expert Guided Implementation (EGI)
Custom Code Mgmt EGI
Test Suite EGIs
Custom Code Adjustments
Guided-Discovery Tutorials (GDT)
Functional Testing
User Training
EGI for Technical Upgrade Expert on Demand through Accelerated Innovation Enablement (AIE) Pre-production upgrade and verification
SAP Notes Data Cleanup / Archive
HANA Sizing Assessment
technical and functional
technical
Upgrade of production system
AIE Expert on Demand
Java stack split
EGI Prepare Code for HANA
functional
AIE Expert on Demand
Support Message,
EGI for Technical Upgrade
HANA DB migration
7.2: Installation, Upgrade and SAP Solution Manager Upgrade Planning Maintenance (MTE)
Technical Architecture & Infrastructure
Tutorials Guided-Discovery changes of functional and architectural Evaluation
Application: Solution Adoption
discovery Roadmap EGI Manager SAP SolutionValue
Content Activation EGI + GDT Content Activation
HANA Appliance Preparation
DB Migration to HANA
*) Summary node – relates to multiple activities
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
25
How to get it done
Plan the upgrade
Test the upgrade based on production data
Simulate Content Activation
Plan the upgrade weekend and define (Go/No-Go criteria)
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
26
Experience SAP Solution Manager 7.2 on Cloud with SAP CAL Test-drive for a nominal fee in your own private cloud with personalization
☁
SAP CAL – Your highway to SAP Solution Manager 7.2 success!
SAP Solution Manager 7.2 solutions are now available in the SAP Cloud Appliance Library (CAL). SAP provides the powerful appliance without SAP CAL charges. Customers and partners only need an Amazon Web Services (AWS) account to test drive the SAP Solution Manager cloud appliance for as a free trial.*
*Cloud provider infrastructure fees apply.
i
SAP CAL homepage
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
27
SAP Cloud Appliance Library (SAP CAL) The idea – simplify SAP consumption and deliver quick business value
from weeks
Traditional Delivery “on-premise”
InfraInstall structure OS Setup
SAP Cloud Appliance Library “cloud” Start
ERP
Base Validate Install SAP Configuration & Start & Database & Patches Prepare
Deploy & use in the cloud in less than an hour
CRM HANA
down to minutes
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
28
Available SAP Solution Manager 7.2 solutions in SAP CAL
I want to try out content activation before I upgrade
I want to jumpstart my SAP S/4HANA implementation
Activation on SAP CAL
Demo/Jumpstart on SAP CAL
Version: 7.2 SPS03 Customer content upload possible +
Version: 7.2 + Focused Build + SAP S/4HANA 1511 fully-activated managed system
Simple process management demos + SAP S/4HANA Packages
Simple demos + SAP S/4HANA Packages, incl. connected system
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
29
When Is the Best Time to Upgrade?
SAP Solution Manager 7.2 Release Schedule End 2017
Today
2025
Mainstream maintenance
Upgrade Mainstream maintenance
Customer-specific maintenance
SAP recommends to upgrade to 7.2 NOW!
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
31
What Happens If I Can’t Do the Upgrade in Time?
Customer-Specific Maintenance at the End of Mainstream Maintenance Customer-specific maintenance covers resolution of problems only in case of known solutions or workarounds Resolutions for “new” problems (problems not yet known to SAP) are typically charged based on time and material No support packages Customer-specific maintenance enables customers to continue running their mature release until the time when an upgrade takes place. Refer to SAP Note 52505 for more details on the scope and restrictions of customer-specific maintenance. Default if customer takes no action
Upgrade
No legal changes
Limited technology updates No service-level Agreement Disclaimer: The maintenance strategy rules described in this document apply to SAP applications. Special rules may apply to applications in the SAP BusinessObjects portfolio. Refer to http://support.sap.com/releasestrategy for more information.
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
33
How to Get Support?
Upgrade to SAP Solution Manager 7.2 Our goal is that our customers can successfully run the upgrade from SAP Solution Manager 7.1 to 7.2 within a weekend. We are working on the publication of successful customer references. We are still offering the participation at the Early Adopter Care Program at no costs to all customers that are planning to run the content activation. https://influence.sap.com/SAPSolutionManager72 Your benefits: Prioritized message handling Access to the SAP Learning Hub for SAP Solution Manager Exchange with other customers in a SAP Jam group Results of upgrades will be analyzed and promptly integrated into Notes and SPs. That’s valid for setup, activation, and usage. As a result, we produce up to 10 times faster runtime of the activation within Charm. For the SAP Solution Manager 7.2 on SAP HANA DB migration, the SUM/DMO is now released. © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
35
Available Meet the Expert Sessions for SAP Solution Manager 7.2 https://support.sap.com/solution-manager/training-services.html MTE Portfolio Next live webinars in calendar view.
Scheduled live sessions:
Available recorded sessions in Replay Library:
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
36
Where to get support Accelerated Innovation Enablement: Expert on Demand Request If you are interested in further information about specific SAP Solution Manager functionality or if you still have follow-up questions after attending an EGI session or after a service, or if you require support in topics which are not covered by any service, you might be interested in taking advantages of the AIE EoD service for SAP Solution Manager: 1:1 session with a remote presentation Flexible session scheduling
Direct interaction with an SAP expert Now available also for many SAP Solution Manager topics To make use of this service simply navigate to the link below and order it. For each AIE EoD session SAP charges 0,25 days of your AIE contingent. We recommend to submit your questions to our experts in advance. AIE Expert on Demand Request © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
37
SAP Solution Manager Upgrade Offerings within Premium Engagement Use Case
INVOLVEMENT OF SAP
Implement End- to End Upgrade
Safeguard the Upgrade Complexity Level : Comprehensive
Safeguard the Upgrade
+ SAP Owns the Upgrade Project
+ Customer is using Solution Manager with several functional scenarios and has very comprehensive project and solution documentation in Solution Manager 7.1 to be transferred to Solution Manager 7.2 + Highly customized functional scenarios and/or many functional extensions through custom code
+ Customer is using Solution Manager with several functional scenarios + Considers Solution Manager as mission-critical component
Complexity Level : Extended Safeguard the Upgrade Complexity Level : Basic
+ Customer is using Solution Manager 7.1 but with very limited use + Customer wants SAP to do an impact analysis and planning only
ENGAGEMENT SCOPE © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
38
Live Support Expert Chat Overview Expert Chat provides a live chat function that connects you to SAP technical support experts, instantly. Live support from SAP experts for any technical problem Resolves incidents nearly two times faster than those reported through traditional SAP support channels Improves support experience by real-time interaction Available for all support levels and almost all solutions Industry leading offering for Enterprise Software Support
Integrated in the SAP ONE Support Launchpad http://launchpad.support.sap.com © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
39
Documents, Links, Videos
SAP Solution Manager Learning Resources Overview Build up your knowledge and skills Available Learning Resources From Interest to Expert Knowledge YouTube
Management Competence (Introduction)
Public Videos & Playlists
7.2
SAP Books
SAP.com
Overview Publications
Introduction Information
SAP Solution Manager for SAP S/4HANA
Core Competence
SAP Support Portal
Media Center
SAP Solution Manager Homepage
SAP Solution Manager Media Center
(support.sap.com/ solutionmanager)
Overview, Processes, Product and Release Info
(Key Value Chains)
Expert Competence (Functional Areas)
SAP Community
Technical Information
Monitoring and Operations with SAP Solution Manager
Supported languages, browsers, and data bases
SAP ES Academy
SAP Education
SAP Help Portal
Product Videos, System Demos, Tutorials SAP Solution Manager Community Blogs & Questions
Expert Publications
SAP Demo Systems
Expert WIKIs Functional Areas Expert Content
System Landscapes Private Evaluation System (CAL), Public Demo System
Live Expert Sessions & e-Learnings
Product Documentation Application Help, Release Notes, Installation, Upgrade, and Security Guides
EGI, MTE, GDT, AIE, BP
Classroom Trainings* SMx (Setup & Config), E2Ex (Functional Overview)
*) Planned availability Q1 2017 © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer
42
THANK YOU