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SAP Solution Manager - Overview SATURDAY, MAY 9, 2009
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SAP Solution Manager
SAP Solution Manager Support Desk
1. What is SAP Solution Manager ?
8 years ago
Solution Manager Support desk Overview
The SAP Solution Manager is a customer platform that provides integrated content, tools, and methodologies required to implement, support, operate and monitor an enterprise’s SAP solution. SAP Solution Manager Supports the different phases of the application Management Life cycle
SAP Getting Started Part II
SAP Getting Started ASAP (Fresher) Part 2 8 years ago
SAP Getting Started Part I
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2. Evolution Of Solution Manager
* From Accelerated SAP, which was an offline tool with the methodology, content and tools to support implementation projects * Value SAP, which was an offline tool with the methodology, content and tools to support the entire customer lifecycle . evaluation, implementation, and continuous business improvement * SAP Solution Manager, which is an online integrated platform that provides the methodology, content, and tools to support the implementation, operation, and continuous improvement of SAP solutions 3. Features and Functionalities The following are the features and functionalities available in Solution Manager with supports the different phases of the application Management Life Cycle
4. Benefits · SAP Solution Manager is delivered at no additional cost. It is included in the annual maintenance cost. · SAP Solution Manager can pro- actively controls Solutions and avoids error in Implementation and Operations thus increasing the reliability of IT Solutions · The tools and Contents delivered with Solution Manager improves the efficiency of Upgrade, Support, Implementation, Rollout and Change Management Projects · Solution Manager is platform for ordering and delivering all SAP Active global Support Services · SAP Best practices are Delivered and Implemented with SAP Solution Manager
5. Solution Manager Release Strategy
There are two Edition of Solution Manager available they are as follows 1. Standard Edition – The Standard edition is extend to customers who have availed Standard support service. 2. Enterprise Edition - SAP Solution Manager Enterprise Edition is an extension of SAP Solution Manager. This edition is extended to customer who has availed support services like SAP Enterprise Support, SAP Product Support for Large Enterprise, SAP Premium Support and SAP Max Attention. SAP Solution Manager Enterprise Edition enhances the functionality of SAP Solution Manager Standard Edition. It enables the delivery of the advanced support services of SAP Enterprise Support. It also provides new functions · Business Process Change Analyzer · Quality Gate Management · Custom Development Management Cockpit The additional functionalities available in Enterprise edition but not in Standard editions · Test Management: Additional Test Workbench Functions · Process Structure Management: Additional Functions for Editing the Project Structure · Document Management: Displaying and Printing Digitally-Signed Documents · Change Request Management: Assigning Structure Elements to Change Procedures There following extensions available for SAP Solution manager 1. SAP Solution Manager Service Desk – Extended Usage (Service Desk XT) This extension provide the capability to integrate solution manager support desk with other third part support desk . 2. SAP Solution Manager adapter for SAP Quality Center by HPThe SAP Solution Manager adapter for SAP Quality Center by HP supports role-specific testing and covers the complete testing process from requirements gathering to test case definitions and reporting. 3. Process Scheduling adapter for SAP Solution Manager The SAP Solution Manager integrates SAP Central Process Scheduling by Redwood via the Process Scheduling Adapter for SAP Solution Manager 4. SAP Test Acceleration and Optimization (SAP TAO)SAP TAO supports customers to automate their business process tests by automatically generating test components for SAPGUI-based SAP transactions. This works in combination with SAP Quality Center by HP SAP Productivity Pak by RWD Adapter for SAP Solution Manager 6. Sizing for SAP Solution ManagerSizing means to determine the Hardware components of Solution Manager. The Sizing depends on the business aspects and as well as the technological. The factors which has to be taken in considerations while calculate the hardware requirements are as below * Scenario which will be used during the Implementation, Operation and Optimization Phase * Satellite Systems Connected to Solution Manager * Solution in Productive Use. For more details please refer the Solution Manager Sizing Guidehttps://websmp204.sapag.de/~sapdownload/011000358700000255562007E/Sizing_Guide_SM_70_SP15.pdf This requires Service market place Access 7. Typical SAP Landscape with Solution Manager
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