Home Online Shop Counterfeit Detectors Banknote Counters Coin Counters and Sorters Money Counting Scales Cash Drawers and POS Safes Time Attendance Systems Time Attendance PC software Time Attendance accessories Support center Dealers Company Customer Service Log in Your shopping cart is empty Africa Angola English Português Cameroon Français English Congo English Français Cote d'Ivoire English Français Ethiopia Ghana Kenya Morocco Français English Mozambique English Português Nigeria South Africa Tanzania Tunisia English Français Rest of Africa America Canada Mexico United States Asia China Hong Kong Macau Malaysia Singapore Europe Austria Belarus Belgium Nederlands Français Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Deutsch Français Monaco Netherlands Norway Poland Portugal Romania Russian Federation Slovakia Slovenia Spain Sweden Switzerland Deutsch Italiano Français Turkey Ukraine United Kingdom Rest of Europe Dealer Company Counterfeit Detectors Banknote Counters Coin Counters and Sorters Money Counting Scales Cash Drawers and POS Safes Time attendance systems Background solutions Order Payment Delivery & Returns Warranty & Repairs Service & Contact home Log in Language Home / Customer Service / Service & Contact
customer-service Customer-Service Contact us Company information Frequently Asked Questions Remote Support Software Downloads
Service & Contact Service & ContactBack to customer service Contact us Company information Frequently Asked Questions Remote Support Software
Contact us You can contact the Safescan Customer Service team by selecting the subject of your question and filling in the contact form below or by calling us on the phone number listed below under company information.
CONTACT FORM Question about*
Sales
Support
Company information Safescan Aluminiumstraat 65 2718 RB Zoetermeer The Netherlands
Tel: +31 79 363 11 70 Fax: +31 79 362 03 82 Email:
[email protected]
Registration number Chamber of Commerce: 2713.1933 VAT number: NL009391241B01
Bank details: IBAN: NL93ABNA0423425420 SWIFT: ABNANL2A
Frequently Asked Questions How can I reach Safescan’s Customer or Technical Support? Please fill out the contact form on our website, and we will contact you by e-mail or phone as quickly as possible.
How can Safescan provide me with remote assistance? Yes, we are happy to help you remotely. Please download the free TeamViewer remote support software here . Install it and give permission for our support staff to access your computer, and we will gladly assist you in solving your problem.
Why should I update my counterfeit detector? Central banks are constantly revising their banknotes to incorporate the newest security features and make it even harder for counterfeiters to succeed. Safescan’s dedicated currency management team makes sure your device keeps pace with these changes by updating the device’s software.
How do I update my Safescan device? To update your Safescan product when new banknotes are released, visit the product details page for the device on Safescan.com. In the Downloads section, you will find not only the latest software update for your device, but also manuals, product sheets and brochures. You can also visit the global downloads page on our website here . Each update kit contains detailed instructions. If you can’t find the information you need, please don’t hesitate to contact our customer service department for help.
Where can I find my product manual? Your product manual is enclosed in the product package. If you no longer have your manual, you may be able to download one: visit the product details page for the device on Safescan.com and click on the Downloads section, where you will find all the downloadable content related to your device, such as software updates, product sheets and brochures. If you can’t find the information you need, please don’t hesitate to contact our customer service department for help.
Does Safescan have local dealers? We have a wide network of local partners throughout Europe and the US. If you are interested in becoming a Safescan distributor, please visit our Dealers page for more information. If you are interested in finding a Safescan distributor near you, please contact us.
What does shipping cost? We work hard to keep our shipping rates as low as possible, without surcharges for delivery to remote areas. To ensure the fast, accurate delivery of your order, we use the reliable services of UPS. Please see the table of shipping rates for detailed information.
When will I receive my order? If we receive payment for your order before 16:00 CET, we will process it that same day. Provided all items are in stock, you will receive it in 1–3 workdays. Orders placed on weekends and public holidays will be processed the next workday. As soon as our warehouse has shipped your order, we will send you a confirmation e-mail including a unique UPS parcel tracking number. To trace your package’s status in real time, visit www.ups.com and enter your tracking number on the left side of the page. UPS delivers between 8:00 and 18:00 Monday through Friday, excluding public holidays. The average delivery time is 4–5 workdays, depending on the country to which the order is shipped. Please see our table of delivery times for detailed information.
Where can I check the status of my order? There are two ways to track the status of your order: 1. Log in to your Safescan account and click on “My order history”. 2. Use the tracking number we send you by e-mail once your order has shipped to follow the progress of your shipment.
How can I be sure that my payment details are in safe hands? Your privacy and protection are deeply important to us, and we go to great lengths to ensure the security of your information on our site. To protect your information during the ordering process, we use Secure Sockets Layer (SSL). SSL is the industry standard protocol for establishing a secure connection between computers on the Internet. The protocol encrypts all traffic and guarantees message integrity and sender and receiver authenticity. For more information on how Safescan ensures your privacy, please see our privacy policy.
How can I return items? Easy: simply submit a return request on our website. Please see our Delivery & Returns page for detailed instructions.
How do I update my Safescan time and attendance software? To update your Safescan software, click on the question-mark button in your current version. Follow the “Check for updates” link to our website, where you will find a download link for the latest version of your software. - To update your TA/TA+ Software you can use the following link: www.safescan.com/updates_ta
Remote Support Software We are happy to help you remotely. Please download the free TeamViewer remote support software. Install it and give permission for our support staff to access your computer, and we will gladly assist you in solving your problem. Download TeamViewer remote support software Back to customer service CONTACT Get support by phone, email, or make an appointment with our support department. Read more REGISTER YOUR PRODUCT Register your product and benefit from 3 year warranty. Read more ACTIVATE YOUR TA Register your TA terminal and activate the software. Read more REMOTE SUPPORT Download the TeamViewer remote support software. Read more The range Counterfeit Detectors Automatic counterfeit detectors UV counterfeit detectors Counterfeit detector pens IR counterfeit detectors Money Counters Banknote counters Coin counters Money counting scales Money counting software Cash Drawers POS safes Electronic cash drawers Manual cash drawers Flip-top cash drawers Cash trays and lockable lids Clocking in Machines RFID badge systems Fingerprint systems RFID + fingerprint systems Wi-Fi-enabled systems Time attendance software Counterfeit Detectors Banknote Counters Coin Counters And Sorters Money Counting Scales Cash Drawers And POS Safes Time Clock Systems Customer Service Same Day Shipping 14-Day Money-Back Guarantee 3 Year Warranty 100,000+ Satisfied Customers Company About Safescan For distributors Contact Website Ordering Payment Delivery & returns Warranty & repairs Read more Support Release new 50 euro banknote Downloads Support Center Download 'Remote Assistance' Read more Counterfeit Detectors Banknote Counters Coin Counters and Sorters Money Counting Scales Cash Drawers and POS Safes Time attendance systems Africa (English) Africa
Angola English Português Cameroon Français English Congo English Français Cote d'Ivoire English Français Ethiopia Ghana Kenya Morocco Français English Mozambique English Português Nigeria South Africa Tanzania Tunisia English Français Rest of Africa America Canada Mexico United States Asia China Hong Kong Macau Malaysia Singapore Europe Austria Belarus Belgium Nederlands Français Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Deutsch Français Monaco Netherlands Norway Poland Portugal Romania Russian Federation Slovakia Slovenia Spain Sweden Switzerland Deutsch Italiano Français Turkey Ukraine United Kingdom Rest of Europe Sitemap Terms and conditions Terms of Use Privacy Statement Show VAT Copyright © 2018 Safescan - All Rights Reserved