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Software Licensing Operations
Cisco License Registration Portal (LRP) User Guide
This guide provides complete instructions to assist users with navigation and functionalities of the License Registration Portal. It provides detailed, step-by-step guidance to maximize the use of our self-help portal and improve the licensing experience overall. Access the portal HERE.
Table of Contents Portal Overview I.
Important Guidelines and Recommended Browsers
II.
Support Information
How-to Instructions III.
Access the License Registration Portal (LRP)
IV.
Smart Account and Virtual Account Highlights a. If user does not have a Smart Account b. If user has already created and setup a Smart Account c. What is a Virtual Account Selector
V.
Register, Load and Assign PAKs in LRP a. Register and Fulfill a Product Authorization Key (PAK) b. Load and assign a new Product Authorization Key (PAK) to a Smart Account c. Assign an existing Product Authorization Key (PAK) to a Smart Account and Virtual Account d. Assign a PAK to a Smart Account and Virtual Account during fulfillment
VI.
Assign and Convert Smart Accounts, Virtual Accounts and Smart Entitlements a. Add Smart/Virtual Account to the Assign/Reassign Workflow in the Licenses Tab b. Add Smart/Virtual Account to the Assign/Reassign Workflow in the Devices Tab c. Assign Smart Account/Virtual Account during Add a Device Workflow d. Assign Smart Account/Virtual Account during RMA and Rehost a. Offline Device Unable to Provide the Required Credentials, use the RMA Process e. Assign Smart Account and Virtual account during Demo and Evaluation license requests
© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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f. g. h. i. j.
VII. VIII. IX. X. XI. XII.
Assign Smart/Virtual Account During Add Token Workflow Assign / Reassign Smart/Virtual Account for Token Assign Smart/Virtual Account During Token Consolidation Workflow Assign Smart/Virtual Account During Token Fulfillment Convert Device licenses in LRP to Smart License Entitlements in Smart Software Manager (SSM) k. Converting PAK License SKU’s in LRP to Smart License Entitlements in Smart Software Manager (SSM) l. Convert Classic Device Licenses to Smart Licenses in LRP Retrieve Existing Licenses Add a Device to your Device Table Available Device Identifiers and Product Family Mapping Transfer Features to a Token Transaction History Produce a Demo or Evaluation License
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I. Important Guidelines and Recommended Browsers 1. Have your CCO ID and password readily available for log-in 2. Recommended Browsers: • • • •
Internet Explorer (IE) v. 10 & 11 Mozilla Firefox v. 28 & 29 Google Chrome v. 33 & 34 Safari v. 5 and up
II. Support Information & Helpful Links Access the Help section with Videos on Demand, Documentation and more! Contact us by phone or open a support case III. How To: Access the License Registration Portal (LRP) 1. Log in to the Cisco Software Central (software.cisco.com) page. Select Traditional Licenses, which is inside the License quadrant on the page, OR click on the image below. This will take you directly to the License Registration Portal (LRP). • •
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IV. Smart Account and Virtual Account Highlights
When you are logged into the License Registration Portal, keep in mind that with the Smart Account and Virtual Account availability you have the option to manage your licensing assets from two different instances. The first is logging in with your personal CCO ID, this means that you are initiating and requesting changes and updates to both Smart Accounts and Virtual Accounts as a user. Second, is logging in as a Smart Account admin. After you log in with your CCO ID, select the Smart Account you have been assigned access to (as shown on this image), you will be able to manage all your licensing assets from a Smart Account perspective, including managing any Virtual Accounts under that particular Smart Account. Access to Smart Accounts and Virtual Accounts varies among users depending on what they are assigned. Keep in mind that the License Registration Portal functionalities are the same in both scenarios; you are simply executing the options from different user views. Back to Table of Contents © 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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a) If the user does not have a Smart Account 1. If the user does not currently have a Smart Account, the drop down will only display the CCO ID. 2. The table below will display the following information: •
PAKs/Tokens
•
Licenses
•
Devices
•
Transactions History
b) If the user has already created and set up a Smart Account 3. Once you select the Smart Account, you will be able to view and manage PAKs/Tokens, Licenses, Devices and Transactions History related to this specific Smart Account. 4. You can select a Virtual Account that is associated with your Smart Account. Click on Select One and select the Virtual Account you would like to navigate within. 5. If you do have a Smart Account associated with your CCO ID, you will view a drop down option. This drop down will allow you to select the Smart Account you wish to navigate to. Select your Smart Account to proceed.
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c) What is a Virtual Account Selector?
1. When you log in with your CCO ID, you can select the Smart Account you are associated with from the user drop down menu on the upper right hand side of the LRP. 2. After you have selected your Smart Account. The Virtual Account “Select One” drop down will display all Virtual Accounts that you as a user are associated to within the Smart Account you initially specified. In the example below, we are part of the SMART_CISCO_US Smart Account and within that account we have several different Virtual Accounts represented by states and zones such as California, Florida, New York, Texas, Northern Zone, and Southern Zone. From the “Select One” option, view or choose the
Select the Smart Account
Virtual Account
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V. How to: Register, Load and Assign PAKs in LRP
a) Register and Fulfill a Product Authorization Key (PAK)
1. Enter your Product Authorization Key (PAK) in the Get New Licenses from PAKs or Tokens field. 2. Click on Fulfill button.
3. A Pop up screen will display the contents of features represented by your PAK where you can also select the Virtual Account. 4. You can also select SKU quantities. Select any specific quantity of any feature or for convenience you can choose to assign all quantities. 5. All quantities will be assigned if you choose the option All Quantities. 6. Click on Next to proceed further.
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a) Register and Fulfill a Product Authorization Key (PAK) Continued 7. Once you have selected the feature Specific Quantities, you need to provide the quantity details to be assigned. Click Next.
8. Depending on the product you are attempting to license, you will then enter the product ID information (this could be a PID) and Serial Number. 9. Click Next.
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10. Agree to the Terms and Conditions and review the information on the page. 11. Click Submit.
12. The LRP will process your request designated by the progress bar.
13. When complete, you will receive a License Request Status message for confirmation. The license has been sent to the email you designated. In addition, you are able to download the license produced from this pop-up status message by clicking the Download button.
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Note: Along with the option of downloading a license, as mentioned, the license is also emailed to the user’s email account. Users are able to specify additional email addresses as needed.
In many cases, opening the email will reveal a zip file that contains the License file as well as instructions on how to install the license.
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b) Load and Assign a New Product Authorization Key (PAK) to a Smart Account Smart Account View 1. To register one or more PAK’s, select the PAKs / Tokens Tab. 2. Then, click Actions and select Add New PAKs / Tokens from the drop down menu.
3. The Add New PAKs/Tokens pop-up appears where you need to select the Virtual Account. 4. After Virtual Account is selected then enter your PAK(s) or Token ID(s). Note: You may make multiple entries (10 max) by separating each with a comma. 5. Click Submit after entering the details.
6. After the PAKs are loaded, they are available for fulfillment and appear under the PAKs tab with an Unfulfilled Status. To initiate fulfillment, left click the mouse over any PAK and the option to Get New Licenses appears. Another method is to select the checkbox next to the PAK you wish to use and then click on the Actions option. The Get New Licenses option appears in the drop down menu.
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c) Assign an existing Product Authorization Key (PAK) to a Smart Account and Virtual Account CCO ID View There are two ways to associate a PAK with a Smart / Virtual Account: 1. Login with your CCO ID, find the correct PAK and choose Assign to Smart/Virtual Account.
Left click an existing (partially fulfilled or unfulfilled PAK) and choose Assign to Smart/Virtual Account
Select the Smart Account and Virtual Account you want to associate the PAK to as shown below
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2. Select a PAKs check box and select from Actions dropdown Assign to Smart/Virtual Accounts.
Select checkbox then “Actions” drop down
Select the Smart Account and Virtual Account you want to associate the PAK to as shown below
d) Assign a PAK to a Smart Account and Virtual Account during fulfillment a) When initially choosing to fulfill a new PAK you can specify Smart / Virtual Account that you wish the PAK, License and Device to be associated.
b) After entering PAK number and selecting Fulfill the next Modal will allow Smart and Virtual Account assignment.
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VI. How to: Manage and Assign Smart Accounts, Virtual Accounts and Smart Entitlements Overview 1. When you first log into the Product License Registration Portal (LRP), you will have option to view your account from a user perspective, as well as from a Smart Account/Virtual Account perspective. Navigate to the dropdown menu (1) as shown below and any Smart Account associated to your CCO ID will be displayed. a. From user perspective – you will see the licensing information that is available only to you under PAKs/Tokens, Licenses, Devices and Transaction History tabs. b. From a Smart Account perspective – you will see information about PAKs/Tokens, Licenses, Devices and Transaction History for ALL users associated to that Smart Account (2) or specific Virtual Account (3).
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a) Add Smart/Virtual Account to the Assign/Reassign Workflow in the Licenses Tab 1.
Log in under your CCO ID (or Smart Account). From Licenses tab, locate the license.
2.
Click on the menu bar and find the Assign to Smart/Virtual Accounts option
3.
Choose the Smart Account/Virtual Account
4.
Confirm details and click Assign. Shortly after you will receive a confirmation message
b) Add Smart/Virtual Account to the Assign/Reassign Workflow in the Devices Tab 1. Log in under your CCO ID (or Smart Account).
From Devices tab, locate the device. 2. Click on the menu bar and find the Assign to Smart/Virtual Accounts option
1.
3. Choose the Smart Account/Virtual Account
4. Confirm details and click Assign. Shortly after you will receive a confirmation message
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c) Assign Smart Account/Virtual Account during Add Device Workflow 2. Choose the Smart Account/Virtual Account, Device Identifier & Credentials.
1. Log in under your CCO ID (or Smart Account) and from Devices tab, click on Add Device.
3. Confirm details and click OK.
d) Assign Smart Account and Virtual Account during Return Material Authorization (RMA) & Rehost Choose the Account
Log in under your CCO ID and from Devices tab, locate the device to initiate a RMA, Rehost or Migration
Smart
Account/Virtual
Click next and confirm details. Shortly after you will receive a confirmation email
Offline Device and Unable to Provide the Required Credentials, use the RMA Process If the device is offline and the user is unable to provide the required credentials, the RMA process can be performed as follows: © 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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a) Under the Devices Tab, click on menu “Actions” and select sub option “RMA”
b) The product selector pop-up window appears as below. Select the required product family from the list provided.
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c) Provide the required information (Product ID and Serial number) as below. Note: Inputs to this form will vary depending on the product family selected in the earlier step.
d) Enter the replacement device information (UDI Product ID and Serial Number). Then enter the RMA number (provided when the device was reported as failed). Click Next.
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e) Accept the license terms by checking the box. Complete the Send To and End User information, review the summary and click Transfer.
Again, the process bar appears and a success message appears. A new license is made available for download as well as emailed to the designated addresses.
e) Assign Smart Account and Virtual Account in Demo during Evaluation License requests 2. 1.
From the Get other Licenses dropdown menu, select the Demo and Evaluation option
After selecting the product, you are able to associate the resulting licenses with any Smart Account and Virtual Account you have available to select from
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f) Assign Smart/Virtual Account During “Add New PAKs/Tokens” Workflow 1.
From the PAKs/Tokens tab click Add New PAKs/Tokens
2.
Select the Smart Account/Virtual Account fields. Enter between 1-10 PAKs or Token IDs(separated by a comma).
3.
Click Submit
g) Assign/Reassign Smart/Virtual Account for Token 4.
From the PAKs/Tokens tab find the Token you would like to Assign/Reassign, click the menu icon and select Assign to Smart/Virtual Accounts
5.
Select the Smart Account/Virtual Account fields, review the work is correct
6.
Click Assign
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h) Assign Smart/Virtual Account During Token Consolidation Workflow 7.
8.
From the PAKs/Tokens tab find the Tokens you would like to consolidate, ensure they are from the same product family, and are not fulfilled already.
9.
Select the Smart Account/Virtual Account fields, review the work is correct
10. Click Submit
From Actions Dropdown menu, select Consolidate Selected Tokens
i) Assign Smart/Virtual Account During Token Fulfillment
11. Under Get New Licenses enter anywhere from 1-10 tokens (separated by commas) and select Fulfill
12. Select the Smart Account/Virtual Account fields, select the quantity to Assign 13. Click Next, then Assign to Devices (serial number needed) review info and Finish
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j) Convert Device licenses in LRP to Smart License Entitlements in Smart Software Manager (SSM) 1. Select the Devices tab to initiate the device license migration. 2. Locate the device (based on the Device/Product Instance ID) that contains the licenses you wish to migrate to Smart Entitlements. 3. Click on the device s/n and select Convert to Smart Entitlements.
4. A call out banner will appear notifying you that upon Smart Conversion, these entitlements will no longer appear in this portal. 5. Select the Virtual Account you wish to deposit the Smart Entitlements into. Note: If you have access to more than one Virtual Account, select the desired account from the Virtual Account drop down list. No multiple Virtual Accounts is allowed. 6. Once you’ve selected the Virtual Account, click on the OK button to proceed.
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7. When complete you will receive a message indicating success. Please note that this process will remove your devices licenses from this License Registration Portal and deposit the Smart Entitlements into your Smart Account.
8. You will receive a confirmation email indicating success or failure.
9. After the license migration is complete, the Smart Entitlements will be reflected in the user’s specified Smart Account within Cisco Smart Software Manager (CSSM).
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k) Convert PAK License SKU’s in LRP to Smart License Entitlements in Smart Software Manager (SSM) 1.
2.
Select the checkbox under PAK/Token ID and choose the PAK License you wish to convert
Left click on the PAK and select the Convert to Smart Entitlements option OR select from the Actions Dropdown
Step 1. 3. Select the Smart Account and Virtual Account Step 2. 4. Input exact quantity of each PAK SKU. Click you wish the Entitlements to be assigned Submit.
5.
When the Conversion is complete you will receive this confirmation prompt.
6.
You will also receive an email confirming the successful Entitlement conversion.
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7.
Log into the Smart Software Manager to view your newly converted Smart Entitlements. Select the correct Virtual Account and view the Licenses Tab
8.
OLD CSSM Portal
You can navigate between the two views by switching to new/old hyperlink in the top right of the display.
NEW CSSM Portal
l) Convert Classic Device Licenses to Smart Licenses (LRP)
1. Click the arrow next to your User ID and select the appropriate Smart Account. 1
2. Select the appropriate Virtual Account associated with the Smart Account.
2
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3. Click the Devices tab.
3
4. If licenses for the device(s) are available for conversion to Smart Licenses, a message will appear at the bottom of the screen. To see the complete list of the eligible devices, click the View eligible devices link.
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5. A pop-up window displays a table with the list of licenses available for conversion to Smart Licenses. Please note: the table shows a maximum of 10 lines of information. If the table has more than 10 lines, scrolling will be enabled. 6. Select the radio button next to the Device to convert the licenses. Please note: only one device can be selected at a time for the conversion process.
5
6
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7. Select the check box next to the license for conversion. Please note: more than one license can be selected at a time. To convert all the licenses, select all the check boxes. 8. Enter the number of licenses to convert. 9. Click the Submit button.
10
7 8
9
10. Please note: a message is displayed once a classic license is converted to a smart license, it will no longer appear in LRP. You can find the converted license in Cisco’s Smart Software Manager (CSSM). Back to Table of Contents
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VII. How To: Retrieve Existing Licenses There are several ways to retrieve an existing license. 1. One method is to click on the License tab under the Manage section. This populates a list of all your registered licenses.
2. To find all the licenses associated to a particular product, select the Filters option a. Populate one of the query fields. In this example, we use a query on the Device Product ID, then, click on Apply to sort the results.
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Once you click Apply, the list of all licenses appears for that device, sorted by Date. The most current licenses are listed first at the top.
3. Left clicking your mouse over a specific License ID provides a drop down menu that offers various options including Download or Resend the license. Selecting the Download option downloads the license to your laptop or system.
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4. If we selected the Resend option, the Resend License pop-up window would appear displaying the license ID. Clicking Resend sends the requested license to the user account’s email address.
5. A License Request Status message appears and a green check designates a successful operation.
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VIII. Add a Device to your Device Table This is for non-Smart Account users who have yet to setup their Smart Accounts and Virtual Accounts in the Product License Registration Portal (LRP). When you need to retrieve an existing license or move licenses through Rehost or RMA associated to a device (not visible in your Licenses/Devices tab view of LRP), you are able to do so by Adding the Device to your device table. a) To add a device to your device table, click the Devices tab under the Manage section. b) Select Add Device.
c) Once you click Add Device, a pop-up window appears. Here, you can either enter the Product Family or Device Identifier. Note: In case you choose the product family the System will automatically set the Device Identifier and prompt you for the Node lock information to be keyed in.
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d) Complete the fields with the necessary Product Family information and the corresponding Device Identifier values. e) Click OK.
f) To locate the added Device, use the Filter option and search for the Device ID and Product family information. The results will bring up this Device as shown below.
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This is for Smart Account users who have setup their Smart Accounts and Virtual Accounts in the Product License Registration Portal (LRP). All the steps to Add a Device for Smart Accounts users remain the same as previous steps listed above for non-Smart Account users. The primary change will be having the two options to select a Smart Account and Virtual Account as shown below.
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IX. Available Device Identifiers and Product Family Mapping
For users who are adding a Device using the Device Identifier option vs. using the Product Family option - please refer to this list below to find which Device Identifier to be used for the product. Device Credential Definitions
• License File: Select this option if you are using a Flex LM product (Flexera Technology). This license file would have been received via an email when the PAK was fulfilled.
• Device Credential: Select this option if you are using a Sentinel product (SAFENET Technology). This credential is provided by the device via the admin function.
• UDI PID/SN: This option is used for IOS/Sentinel devices in case the device credential is not available. Choose Device Identifier as UDI PID/SN and key in the UDI PID and Serial number of the device and click on OK.
• DCM/D9036/D9859/RFGW/ROSA: Select this option if you are using a Legacy Scientific Atlanta product (now known as SPVTG), this will require the UDI to be entered in the ‘UDI Host ID’ field.
• Node Lock: This option is used if you are using ASA 5500 Series or NEXUS or Ironport
product. Chose the device identifier as Serial number /Device identifier located on the device (It is the PCB serial number in case of ASA device).
• License Request: Select this option if you are using a FNE product (Flexera Technology). This credential will be received in XML format from the PLM server.
• ASR5000/ASR5500: Select this option if you are using ASR5K. This represents the device identifier.
• TelePresence SN (formerly Tandberg SN): This option is used if you are using a Tandberg device. This will require the Universal Device Serial number.
• Cisco FirePOWER License Key: Select this option if you are using a Sourcefire Product. This represents the License Key of the Defense center.
• Cisco UCS Invicta: This option is used if you are using Cisco UCS Invicta product. It represents the serial number/device identifier located on the device.
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a) The following Sentinel products can be added via following Device Identifier: Device Credentials or UDI PID/SN. Select either the desired Sentinel product and the Device Identifier will default to UDI PID/SN…
...or select UDI PID/SN in the Device Identifier field and enter the UDI PID and UDI SN information…
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…or select Device Credential in the Device Identifier field and enter the Credentials information.
To obtain the Device Credential, please enter the command on the device.
Product Family 1861 ISR 5500 and Cisco One (PAK based) Wireless LAN Controllers 7500 WIRELESS CONTROLLERS 800 FIXED APPLICATION EXTENSION PLATFORM (AXP) AND UCSE ASR 900 ASR 920 © 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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ASR1001 ASR901 SERIES ROUTERS CARRIER PACKET TRANSPORT & 15454 CATALYST 2960 CATALYST 31XX (CBS30XX/CBS31XX) CATALYST 3560E/X AND 3750E/X CATALYST 4500E & 4500-X SERIES CGR1000 CISCO 2504 WIRELESS CONTROLLERS CISCO 5921 EMBEDDED SERVICES ROUTER CISCO ASR9000 CISCO IOS XR SOFTWARE CISCO MXE 5000 SERIES MEDIA EXPERIENCE ENGINE CISCO NETWORK ANALYSIS MODULE (NAM) CISCO NETWORK ANALYSIS MODULE VIRTUAL (VNAM) CISCO UNIFIED MESSAGE GATEWAY CISCO UNIFIED SIP PROXY (CUSP) CISCO UNITY EXPRESS CISCO VIDEO ANALYTICS CISCO WIRELESS CONTROLLER ON SRE FOR ISR G2 CISCO WISM2 WIRELESS CONTROLLERS CISCO5921ESR CIVS-APPS CLOUD SERVICES ROUTER CRS ES3 ETHERSWITCH GATEKEEPER AND AMR IE2000 IPS ISR LICENSING IPS SERVICE LICENSE - 4270/4300/4500 SERIES, AIM-IPS-K9, OR VERSION 6.1+ ISA 500 SERIES SECURITY APPLIANCE ISR G2 ISR4300 ISR4400 ME3600X/3800X ONS 15454 MSTP RFGW-10 DS384 SA 500 SERIES SECURITY APPLIANCES SA540 SSL LICENSE SRE WLC BASE LICENSE (FREE) SURVIVIABLE REMOTE SITE VOICEMAIL (SRSV) UBR MC20X20/3G60/PRE5/3GSPA UNIFIED COMMUNICATIONS 320 UNIFIED COMMUNICATIONS 500 SERIES VIRTUAL DESKTOP SWITCHING VIRTUAL WIRELESS LAN CONTROLLERS VMSS
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b) The following Flex LM products can be added via following Device Identifier: Node Lock or License File Select the specific Flex LM product and the Device Identifier will default as Node Lock. Enter the UDI Host ID information.
You can also simply select License File in the Device Identifier field. Enter the License File information.
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Product Family ASA - DUCATI BILLING AND MEASUREMENTS SERVER BUSINESS VIDEO COLLECTOR CABLE BROADBAND TROUBLESHOOTER CARIDEN CGNMS CISCO 3GBPS GUARD/2GBPS DETECTOR CISCO AON SOFTWARE CISCO APPLICATION CONTROL ENGINE CISCO APPLICATION CONTROL ENGINE (ACE) XML GATEWAY - CRO CISCO APPLICATION CONTROL ENGINE (ACE) XML GATEWAY - NON CRO CISCO APPLICATION NETWORKING MANAGER CISCO DATA CENTER NETWORK MANAGER CISCO DATA VIRTUALIZATION - CIS CISCO EMERGENCY RESPONDER CISCO EXTENDED CARE 1.0 CISCO HEALTHPRESENCE CISCO HEALTHPRESENCE 2.1 AND LATER CISCO HEALTHPRESENCE EXTENDED REACH CISCO INTERCOMPANY MEDIA ENGINE CISCO IP INTEROPERABILITY AND COLLABORATION SYSTEM CISCO IP INTEROPERABILITY AND COLLABORATION SYSTEM 4.5(X), 4.6(X) AND LATER CISCO WAE DEDICATED CISCO WAE DEDICATED – TNC SUBSCRIPTION CISCO WAE FLOATING CISCO WAE FLOATING – TNC SUBSCRIPTION CISCO MEDIA EXPERIENCE ENGINE (MXE) CISCO MEDIA EXPERIENCE ENGINE V 3.1 AND LATER CISCO MEDIA EXPERIENCE ENGINE V 3.1 MIGRATION CISCO MODELING LABS CISCO MODELING LABS TNC SUBSCRIPTION CISCO MULTICAST MANAGER (V3.2 AND LATER) CISCO NETMANAGER - IP INFRASTRUCTURE 1.0 CISCO NETMANAGER - UNIFIED COMMUNICATIONS CISCO NETWORK ASSET COLLECTOR 1.2 CISCO NETWORK BUILDING MEDIATOR CISCO NETWORK BUILDING MEDIATOR - MEGATRON CISCO NEXUS 9000 SERIES SWITCHES CISCO PHYSICAL ACCESS MANAGER CISCO PRIME COLLABORATION MANAGER CISCO PRIME NETWORK CISCO PRIME SECURITY MANAGER CISCO QUANTUM CISCO SECURE ACCESS CONTROL SYSTEM CISCO SECURE ACS VIEW SERVER CISCO SECURITY AUDITOR CISCO SECURITY MANAGER © 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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CISCO SMART BUSINESS PORTAL CISCO TELEPRESENCE CISCO TELEPRESENCE EXCHANGE CISCO TELEPRESENCE READINESS ASSESSMENT MANAGER CISCO TELEPRESENCE READINESS ASSESSMENT MANAGER 1.0 CISCO TELEPRESENCE SATELLITE CISCO TELEPRESENCE UPGRADE CISCO UCS DIRECTOR (FORMERLY CLOUPIA) OFFERINGS CISCO UCSD EXPRESS CISCO UNIFIED APPLICATION ENVIRONMENT CISCO UNIFIED APPLICATION ENVIRONMENT - V8 AND LATER CISCO UNIFIED CALLCONNECTOR CISCO UNIFIED COMMUNICATIONS MANAGER - ARMY CISCO UNIFIED COMMUNICATIONS MANAGER - PARTIAL CISCO UNIFIED COMMUNICATIONS MANAGER - SINGLE CISCO UNIFIED COMMUNICATIONS MANAGER - UPGRADE CISCO UNIFIED COMMUNICATIONS MANAGER AND CUPS - VMWARE CISCO UNIFIED COMMUNICATIONS MANAGER BUSINESS EDITION 3000 CISCO UNIFIED CUSTOMER VOICE PORTAL STUDIO CISCO UNIFIED CUSTOMER VOICE PORTAL(FLEX) CISCO UNIFIED EXPERT ADVISOR CISCO UNIFIED INTELLIGENCE CENTER CISCO UNIFIED INTELLIGENCE CENTER 2 CISCO UNIFIED INTELLIGENCE SUITE CISCO UNIFIED OPERATIONS MANAGER CISCO UNIFIED PERSONAL COMMUNICATOR CISCO UNIFIED PROVISIONING MANAGER CISCO UNIFIED SERVICE MONITOR CISCO UNIFIED SERVICE STATISTICS MANAGER CISCO UNIFIED VIDEOCONFERENCING CISCO VDS IS CISCO VFRAME DATA CENTER - HA CISCO VFRAME DATA CENTER - NON HA CISCO VIDEO SURVEILLANCE MANAGER CISCO VIDEOSCAPE MEDIA SUITE CISCO VIRTUAL SECURITY GATEWAY CISCOWORKS LAN MANAGEMENT SOLUTION CLEAN ACCESS CLEAN ACCESS FAILOVER CLEAN ACCESS FAILOVER MANAGER CLEAN ACCESS PROFILER COLLABORATION SERVER CROSSBOW CRS CRO VERSION CRS SOFTWARE (ICD) CRS SOFTWARE (IVR) CRS SOFTWARE (NASR) CRS SOFTWARE (NTTS) CRS SOFTWARE (QM) CS-MARS © 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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CVP UPGRADE DATA CENTER NETWORK MANAGEMENT (BASE LICENSE) DATA CENTER NETWORK MANAGEMENT (INCREMENTAL LICENSE) DATAINMOTION ECLAT E-MAIL MANAGER EMSP EMSP - TNC SUBSCRIPTION ENHANCED DEVICE INTERFACE FALCON - T AND C SUBSCRIPTION FIBER CHANNEL STORAGE SWITCH FOR ALL FISHBOWL GENERIC FLEXLM GLOBAL SITE SELECTOR GLOBAL SITE SELECTOR (NODE-LOCKED) H323 SIGNALING INTERFACE ICSUNITY 4.X NEW ICSUNITY 4.X UPGRADE IDENTITY SERVICES ENGINE IDENTITY SERVICES ENGINE - TNC SUBSCRIPTION IP IVR - V4.X TO V7.X IP IVR - V8.X AND GREATER (NODE LOCKED) IPCC EXPRESS - V8.X AND GREATER (NODE LOCKED) IPS SENSOR MDS 9000, NEXUS 5000 AND NEXUS 7000 SERIES SWITCHES MEETINGPLACE - V7 AND V8 MEETINGPLACE (FLEXLM) MEETINGPLACE EXPRESS MEETINGPLACE- V8.5 AND LATER MOBILITY SERVICES ENGINE NCS 1.0 NCS-WAN NETWORK BUILDING MEDIATOR NUOVA SWITCH PRODUCT ORION MANAGED SERVICES SOLUTION PGW2200 SOFTSWITCH PGW2200 SOFTSWITCH (PF) PNCV12 PRIME ASSURANCE MANAGER (PAM) PULSE QMOG QOS POLICY MANAGER (QPM)X RED HAT ENTERPRISE LINUX SUBSCRIPTION ACTIVATION REQUEST REMOTE EXPERT MANAGER RESOURCE MANAGER ESSENTIALS AND PERFORMANCE MONITOR SECURE IDS HOST SENSOR SECURITY AGENT SECURITY AGENT STARTER KIT SMALL BUSINESS NETWORK MANAGEMENT UCS 6100 SERIES FABRIC INTERCONNECT © 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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UCS CENTRAL UNIFIED COMMUNICATIONS AUDIT TOOL UNIFIED COMMUNICATIONS DEPLOYMENT TOOL UNIFIED CONNECTIONS UNIFIED PRESENCE SERVER UNITY BRIDGE UNITY CONNECTION HA UNITY CONNECTION NEW UNITY CONNECTION WITH SIGNATURE UNITY NEW UNITY POOLING LICENSE UNITY UPGRADE VMS (COMMON SERVICES) WIRELESS CONTROL SYSTEM (WCS) NAVIGATOR WIRELESS CONTROL SYSTEM (WCS) SITE WIRELESS CONTROL SYSTEM SOFTWARE
c) The following FNE products can be added via following Device Identifier: License Request Select the desired FNE product and the Device Identifier will default to License Request. Enter the License Request information.
Product Family CISCO UNIFIED COMMUNICATIONS CISCO UNIFIED COMMUNICATIONS - 2 CISCO UNIFIED COMMUNICATIONS - CWMS FNE TERM AND CONTENT
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d) The following ASR5K products can be added via following Device Identifier: ASR5000/ASR5500 Select the desired ASR5K product will automatically fill in the Device Identifier as ASR5000/ASR5500. Enter a valid Model Number and Serial Number combination or the MEC Serial Number as applicable.
Product Family ASR5000/ASR5500
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e) The following legacy Scientific Atlantic (now known as SPVTG) products can be added via Device Identifier: DCM/D9036/D9859/RFGW/ROSA Select the desired SPVTG product (formerly Scientific Atlantic) and the Device Identifier will be DCM/D9036/D9859/RFGW/ROSA. Enter the UDI Host ID information.
Product Family SPVTG-D9036-BU SPVTG-D9036-MAIN SPVTG-D9600 SPVTG-D9859 SPVTG-DCM-BU SPVTG-DCM-MAIN SPVTG-RFGW-1 SPVTG-ROSA-EM SPVTG-ROSA-NMS SPVTG-ROSA-NMS-NG SPVTG-ROSA-SIM SPVTG-ROSA-VSM Back to Table of Contents © 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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f) The following Sourcefire products can be added via Device Identifier: Cisco FirePOWER License Key Select the desired Sourcefire product and the Device Identifier will be Cisco FirePOWER License Key. Enter the License Key information.
Product Family CISCO FIREPOWER PRODUCT - PERPETUAL CISCO FIREPOWER PRODUCT - TERM
g) The following TelePresence (formerly known as Tandberg) products can be added via Device Identifier: TelePresence SN Select the TelePresence product and the Device Identifier is TelePresence SN. Enter the Serial Number.
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Product Family CISCO TELEPRESENCE CISCO TELEPRESENCE C SERIES CISCO TELEPRESENCE CONDUCTOR CISCO TELEPRESENCE CONFERENCING DEMO CISCO TELEPRESENCE CONTENT SERVER CISCO TELEPRESENCE DEMO CISCO TELEPRESENCE EX SERIES CISCO TELEPRESENCE EXCHANGE CISCO TELEPRESENCE INTEGRATOR PACKAGE CISCO TELEPRESENCE IP GW 3500 SERIES CISCO TELEPRESENCE IP VCR 2200 SERIES CISCO TELEPRESENCE ISDN AND SERIAL GW CISCO TELEPRESENCE MANAGER (CTS-MAN) CISCO TELEPRESENCE MCU 4200 SERIES CISCO TELEPRESENCE MCU 4500 SERIES CISCO TELEPRESENCE MCU 5300 SERIES CISCO TELEPRESENCE MPS CISCO TELEPRESENCE MSE 8000 BLADES CISCO TELEPRESENCE MSE 8000 SERIES CHASSIS CISCO TELEPRESENCE MX SERIES CISCO TELEPRESENCE MXP SERIES CISCO TELEPRESENCE PRODUCT UPGRADE CISCO TELEPRESENCE PROFILE SERIES CISCO TELEPRESENCE QUICK SET CISCO TELEPRESENCE RMA CISCO TELEPRESENCE SATELLITE CISCO TELEPRESENCE SOFTWARE UPGRADE RELEASE KEYS CISCO TELEPRESENCE SOFTWARE VERSION UPGRADE - PAK CISCO TELEPRESENCE SOFTWARE VERSION UPGRADE - SERVICE CONTRACT ENTITLEMENT CISCO TELEPRESENCE T1 AND T3 CISCO TELEPRESENCE TMS OPTIONS ACTIVATION CISCO TELEPRESENCE TS 7000 SERIES TELEPRESENCE SERVER CISCO TELEPRESENCE UPGRADE CISCO TELEPRESENCE VCS CONTROL, EXPRESSWAY AND STARTER PACK CISCO TELEPRESENCE VCS-EXPRESSWAY CISCO TELEPRESENCE VIRTUAL FOR OPTIONS CISCO TELEPRESENCE VIRTUAL TCS CISCO TMS DEMO
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h) The following products can be added via Device Identifier: Node Lock Select the appropriate product and the Device Identifier is Node Lock. Enter the UDI Host ID information.
Product Family ASA 5500 SERIES Cisco NEXUS 9000 SERIES SWITCHES CITRIX NETSCALER IRON PORT MDS 9000, NEXUS 5000 AND NEXUS 7000 SERIES SWITCHES NEXUS 1000V NEXUS 3000 NEXUS 4000 SERIES SWITCHES
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i) The following Cisco UCS Invicta product can be added via Device Identifier: Cisco UCS Invicta Select the Cisco UCS Invicta product and the Device Identifier is Cisco UCS Invicta. Enter the Device SN information.
Product Family CISCO UCS INVICTA
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X. How To: Transfer Features to a Token 1. Initiation of a secure transfer of features to a Token can be initiated from either the Devices tab or the Licenses tab both under the Manage section. For this example, we’ll go ahead and use the License tab. 2. Select the License tab, and use the Filter option to sort and search for a specific Device. In this example, we’ll go ahead and select the most recent license generated for this device, which is at the top of the list (by default the most recent license will be at the top when filtered and sorted). 3. Hover over the desired License ID and left click your mouse. Then from the drop down menu, select the Rehost / Transfer function.
4. A pop-up window appears with a list of available features for transfer on the selected license. Designate the quantity of each feature you would like to transfer. Click Next when finished. In this example, we are taking a quantity 200 away from the LDCM-COP3.
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5. Once you click Next, You’ll need to check the box to Agree to Terms and Conditions. Your Send To and End User fields should be prepopulated. Review the summary of transfer quantities and select Submit.
The process bar appears and once completed, the License Request Status pop-up window appears with a green check mark. You have just created a new downgraded license and the features you transferred (in this case quantity of 200) have been moved onto a Token. From here, you are able to download the downgraded license or check your email for the downgraded license.
In order for you to receive the Token with the transferred features and prove you have downgraded the license, you must upload the downgraded license to your device/product. In this case we are working with a DCM product. Displayed below is the device/product displaying the current license (not downgraded) Notice the 860 count for the COP3 feature. Back to Table of Contents
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6. Upload the downgraded License just created under the Update License File field by clicking the Choose File button. Once you’ve selected the downgraded license from your system, click Update.
Note: The license reloads and the new license will display for the product. Notice the new count of 660 for the feature we selected to transfer from.
7. Next, take note (copy and paste) of the Validation Key. You will need to take the new Validation Key back to the licensing portal and complete the secure transfer process to receive your Token.
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8. Under License Tab, click on the Actions option and select Complete Secure/Rehost/Transfer from the drop down menu.
A pop-up window appears allowing you to complete the Upload Re-host Ticket Process. 9. Identify the Product Type, Product ID (Serial Number), and the new Validation Key just created (recommended to use the copy and paste function). The Sent-To and End User fields are pre-populated, agree to the terms and conditions by clicking the checkbox, then click Submit.
After successful validation, the below message will be displayed:
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You will then receive an email to the designated email address(es) with the Token ID.
Offline Device and Unable to Provide the Required Credentials, use the RMA Process If the device is offline and the user is unable to provide the required credentials, the RMA process can be performed as follows: 1. Under the Devices Tab, click on menu “Actions” and select sub option “RMA”
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2. The product selector pop-up window appears as below. Select the required product family from the list provided.
Provide the required information (Product ID and Serial number) as below. Note: Inputs to this form will vary depending on the product family selected in the earlier step. 3. Enter the replacement device information (UDI Product ID and Serial Number). Enter the RMA number (provided when the device was reported as failed). Then, click Next.
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4. Accept the license terms by checking the box. Complete the Send To and End User information, review the summary and click Transfer.
Again, the process bar appears and a success message appears. A new license is made available for download as well as emailed to the designated addresses. Back to Table of Contents
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XI. How To: Find your Transaction History 1. To view your Transaction History, select the Transaction History tab. 2. Select the desired Transaction ID.
3. A Transaction Info pop-up window appears. This provides you further details regarding the selected transaction based on the 3 categories: Detailed Transaction Information, Org Information, and Transaction History.
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XII. How To: Produce a Demo or Evaluation License 1. From the main page, under Get Other Licenses, select Demo and Evaluation from the drop down menu.
2. A pop-up window appears. Select the Product Family and Product. Note: You are able to search by keywords. Then, click Next.
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3. You need to select the virtual account from the drop down. Click Next.
4. Agree with the terms and conditions by checking the box. The Send-To and End User fields are prepopulated. Review the summary and click Submit.
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5. Your Demo/Evaluation license will be produced and emailed to you as well as being made available for immediate download.
Thank you! Back to Table of Contents © 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Document Versions/Edits Name
Version
Notes
Donna Bugarin
0.1/0.2
Document outline,
6/24/14
Donna Bugarin
0.3/0.4
Updated Add a Device/RMA Sections
07/15/14
Donna Bugarin
0.5
Updated Add a Device Section
Donna Bugarin
0.6
Updated Tandberg name to Telepresence
10/28/14
0.7
Section Addition: Set up Manual Device Migration
4/24/2015
0.8
Revised Section: Load and Assign a New Product
Sharlene Brown (Central CM Team)
Date
8/4/14
of Classic Licenses to Smart Entitlements
Sharlene Brown & Pawan Vohra (Central CM Team)
6/08/2015
Authorization Key (PAK) to a Smart Account
Jagrup Sidhu & Pawan Vohra
0.9
Revised Section : Revision of User Guide for Virtual
(Central CM Team)
Accounts in the License Registration Portal (LRP)
Lenny Montano (SWSC PM)
Revised Sections: Entire document including – template formatting, Smart Account/Virtual Account highlights, Register, Load and Assign PAKs and conduct SA/VA functions (RMA/rehost, demo/evaluation and converting to Smart Entitlements)
10.0
8/14/2015
8/18/2015
Added and revised sections: Add Smart/Virtual Account to the Assign / Reassign Workflow in the Licenses Tab 2. Add Smart/Virtual Account to the Assign / Reassign Workflow in the Devices Tab 3. Assign Smart Account / Virtual Account during Add Device Workflow 4. Assign Smart/Virtual Account During “Add Token” Workflow 5. Assign / Reassign Smart/Virtual Account for Token 6. Assign Smart/Virtual Account During Token Consolidation Workflow 7. Assign Smart/Virtual Account During Token Fulfillment Added and revised sections: 1.
Lenny Montano (SWSC PM)
James Au (SWSC PM)
11.0
1.
12.0 2.
Updated Add a Device section (screens and tables)
9/26/15
Assign Smart Account
4/5/16
Added Convert Licenses from Device to Smart Licenses
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