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Idea Transcript


Support Overview Log in to follow, share, and participate in this community.

Choose a Support Topic:

ARE YOU A MEDICARE MEMBER?

Syncing Devices and Apps

Status ™ and Points ™

Bucks ® and Mall

Healthy Eating

Medicare members now have their own community for their version of the Go365 program. Click Here: Go365 Medicare Community

FEATURED CONTENT NEED HELP WITH SOMETHING?

Primary Member How to Earn Points Guide in Status and Points

Type your question

Go365 Activities Guide in Status and Points

Ask

NEED TO SUBMIT AN ACTIVITY?

RECENT SUPPORT DISCUSSIONS

biometric pdf? Where do I find it?

by aka81145137186

Less than a minute ago

Why isn’t there any points for lifting weights?

by aka25221850182

1 minute ago

Target gift card codes not working

by aka144145418318

9 minutes ago

I just received a new Member ID card in the mail yesterday.

by aka8193544106

10 minutes ago

I have a new device. It is a VeryFitPro will it connect to Go365? I want to be able to continue tracking my steps and other activities.

by 4ques0p2n1l0k

To receive your Points in the fasted and most efficient way possible, we suggest that you submit your activities by uploading your documents via your Go365 dashboard! The forms needed to submit screening results can be found here.

ANSWERED QUESTIONS

17 minutes ago

It appears Samsung Health is no longer on the synced device list in the app, will it be back? 18 minutes ago

My insurance your insurance go 365 is requiring that I become Platinum I do not know what I can do anymore than I already do daily in order to become Platinum any faster please help me figure out what I have not done that I need to do in order to make pla

biometric pdf? Where do I find it?

by Aka291212332624

Why isn’t there any points for lifting weights? by aka103172420899

Target gift card codes not working

1 hour ago

Missing points

I just received a new Member ID card in the mail yesterday.

by Aka1613113884

2 hours ago

How much time do I have after a challenge ends to upload my steps?

by Aka858334659

2 hours ago

dash team

I have a new device. It is a VeryFitPro will it connect to Go365? I want to be able to continue tracking my steps and other activities.

by aka241151124655

3 hours ago

General exception error

by aka4721168564

5 hours ago

How much sleep do I need?

by aka1514152847

8 hours ago

I took a pic of my CPR and First Aid certificate but i did not receive any points. My certificate was taken last Oct 2017

by Aka171162411125

16 hours ago

Please help beacon

by Aka12520438224

16 hours ago

I have uploaded photo proof of my flu shot, twice, and still have not received my points. Its been a week.

by Aka1783355833

19 hours ago

Why are my steps not updating in the challenges and workouts have not been updated for over by Aka301216381449 a week 20 hours ago

Why do I get +0 for my events?

by aka25221850182

20 hours ago

I have uninstalled the go 365 app and reinstalled. I'm getting anywhere from 6,000 to 10,000 steps a day and no points are showing up. And if you ask for help from the Humana team is like it is just your phone or we don't know what we're doing. so why ar

by Aka21217454915

21 hours ago

Missing bucks

by aka510193421751

21 hours ago

Google Fit?

by Aka22102727709

23 hours ago

I get an error message when I try to open challenges. How can I fix that? I have reset my phone and deleted the app several times, but I get the same error message. Help!

by Aka1610179517

23 hours ago

Why isnt Apple an acceptable device for workouts and heart rate? When will these be available? Having to purchase multiple fitness devices for different things is not something I am willing to do and think if you offer a program where you are encouraging

by Aka28212586263

23 hours ago

Unable to access go365 account

by Jupsie1

24 hours ago

I am unable to sync my steps to the Go365 app. I am using Samsung Health App. I am in the 100 day dash and realized that my steps have stopped syncing in. I have the steps being calculated by Aka311014594979 in the Samsung Health app. The Samsung app is also linked to the G 24 hours ago

My points from my Fitbit have not updated since May 5. I just got the Fitbit last weekend and it shows that it is a connected device on the Go365 app

by Aka9416147676

1 day ago

More

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Getting Started

Health Coaching

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Overview

Fifth Third Bank

Syncing Apps and Devices

How to Enroll

Kentucky Employees' Health Plan Members

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Bucks and Go365 Mall

Personal Journeys

Healthy Eating

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