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Tangible Business Process Modeling. Alexander Lübbe - PDF

Description Tangible Business Process Modeling Alexander Lübbe Universität Potsdam Hasso Plattner Institut Business Process Technology Group Tangible Business Process Modeling Design and Evaluation of a Process Model

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Tangible Business Process Modeling Alexander Lübbe Universität Potsdam Hasso Plattner Institut Business Process Technology Group Tangible Business Process Modeling Design and Evaluation of a Process Model Elicitation Technique Alexander Lübbe Dissertation zur Erlangung des akademischen Grades Dr. rer. nat. in der Wissenschaftsdisziplin praktische Informatik November 2011 Abstract Business process modeling is the act of making explicit organizational knowledge about working procedures. Process models are diagrams that communicate activities, their routing order, documents, and responsibilities in visual graphs. Process models are created by modeling experts, such as business analysts and consultants. Experts of the domain, e.g. clerks and managers, share their knowledge in interviews and workshops but the process model ultimately embodies the understanding of the modeling expert, the creator of the model. Possible miscommunication between domain and modeling expert results in serious consequences because process models often define future strategies and are used as blueprints in software-engineering projects. This thesis introduces a new modeling technique which puts process modeling into the hands of the domain experts. The technique consists of a tool and method guidance for the tool application in group modeling workshops. The tool is a set of inscribable plastic shapes that is used to create process models on a table. The method guidance is a collection of best practices for modeling experts conducting workshops with domain experts. This research investigates the new technique in exploratory studies, a laboratory experiment, and field research. The first studies explore the act of process modeling with the new tool. The laboratory experiment assesses hypotheses about the effect of the tool within individuals. For the field research, we team up with practitioners to develop the method guidance and compare the technique to existing workshop techniques in real conditions. Moreover, this thesis contributes principles for modeling with domain experts based on literature research. The laboratory experiment compares the new technique with structured interviews. It shows that people modeling with the new technique are more engaged with the elicitation task and have more fun. Furthermore, they build more understanding for the process. And finally, they review and correct the model more often leading to more validated modeling results. The field studies with consultants contribute best practices for modeling workshops with the new tool. We also contribute a discussion to characterize situations that benefit from the new modeling technique. The field studies showed, that the new workshop technique is competitive in productivity and result to established software-supported modeling workshops. This thesis focuses on the design and evaluation of a modeling technique that addresses the limited involvement of domain experts in current process modeling practice for the case of software requirements engineering. The idea was adapted to more fields of application. We conclude with an overview of these fields and a discussion on the broader applicability of the research findings. Zusammenfassung Geschäftsprozessmodellierung ist eine Möglichkeit das Wissen in einer Organisation sichtbar zu machen. Prozessmodelle sind Diagramme, die Aktivitäten, deren Reihenfolgebeziehungen, Dokumente und Zuständigkeiten veranschaulichen. Prozessmodelle werden von Modellierungsexperten erstellt, bspw. von Analysten oder Beratern. Die Fachexperten, bspw. Sachbearbeiter oder Abteilungsleiter, teilen ihr Wissen Social Network Modeling, über den Prozess in Workshops oder Interviews, aber letztlich spiegelt das Prozessmodel das Business Process Modeling, Verständnis des Modellierers wieder. Mögliche Missverständnisse in der Kommunikation Communication Models, (/socialführen zu folgenschweren Fehlern, denn Prozessmodelle werden unter anderem als (/social- network-modeling-businessOrientierung bei der Konfiguration von Unternehmenssoftware genutzt. Diese Dissertation process-modelingführt eine neue Modellierungstechnik ein, die es den Fachexperten ermöglicht, BPMN2.0 BPMN? A standard communication-mod) Prozessmodelle selber zu gestalten. Die Technik besteht aus einem analogen Werkzeug und Business Process Modeling Anwendungshinweisen zur Modellierung mit Fachwendern in Workshops. Das Werkzeug zur Notation (BPMN) 1. 2. 3. Modellierung sind beschreibbare, postkartengroße Platten die zusammen mit Stiften genutzt (/bpmn2- Business. (/bpmn2-0-bpmn-awerden, um Prozesse auf dem Tisch zu erstellen. Die Anwendungshinweise sind standard-business-processEnhancing Aspect-Oriented pragmatische Vorgehenstipps für Modellierungsexperten, die Fachanwender beim modeling-notation-bpmn-1-2-3Business Process Modeling with Modellieren mit dem Werkzeug unterstützen. Die vorliegende Arbeit untersucht diese neue business) Declarative Rules (/enhancingModellierungstechnik durch explorative Studien, einem Laborexperiment sowie durch aspect-oriented-business(/enhancingFeldforschung. Die ersten Studien erproben das Modellieren mit dem neuen Werkzeug in process-modeling-withunterschiedlichen Situationen. Das Laborexperiment testet Hypothesen über die Effekte des Business Process Modeling (/search/business+process+modeling) View more... declarativ) Werkzeugs auf Individuen. In der Feldforschung arbeiten wir mit Modellierungsexperten aus (/search/Tangible+Business+Process+Modeling+Alexander+Lubbe+PDF) Business Process Modeling Notation (BPMN) der Praxis zusammen, um pragmatische Anwendungshinweise zu entwickeln und unsere (/search/business+process+modeling+notation+bpmn) Modellierungstechnik mit etablierten Techniken zu vergleichen. Beiträge der Dissertation sind u.a. eine Reihe von Grundsätzen für die Modellierung mit Fachanwendern, die basierend auf Business Process (/search/business+process) bestehender Literatur entwickelt wurden. Das Laborexperiment ergab, dass Anwender mit bei

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