The 7 Basic Quality Tools A Fresh Perspec+ve
Bill Hathaway, President, MoreSteam Copyright 2015 MoreSteam.com © MoreSteam.com 2016
Simulations
DataDriven Coaching
Technology to help people make things eLearning Project work be5er Testing Tracking Data Analysis
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Enterprise Process Improvement, or
Simulations
DataDriven Coaching
EPI System
Testing
Project Execution
Data Analysis
eLearning
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Kaoru Ishikawa “As much as 95% of quality related problems in the factory can be solved with seven fundamental quanKtaKve tools.”
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What are your 7 tools?
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In the 1950s, Edward Deming emphasized basic tools for quality improvement. Inspired by Deming’s lectures in Japan, Kaoru Ishikawa is attributed with further defining Deming’s basic tools into seven specific tools:
1. 2. 3. 4. 5. 6. 7.
Cause and Effect Diagrams Check Sheets Control Charts Histograms Pareto Charts Scatter Plots Stratification
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The right tools? Anything missing? What’s a good model going forward?
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7 Tools
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60 Years
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60 Years
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Lean Six Sigma
60 Years
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Lean Six Sigma
60 Years
7 Tools
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Lean Six Sigma
60 Years
7 Tools
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Are companies successfully using these seven tools to solve 95% of their problems?
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Define
Measure
Analyze
Improve
Control
Define Phase CriKcal QuesKons: • • • • •
What is the problem to be solved? NO Are the right people on the team? NO Who is the customer? NO What are the customer requirements? How does the process flow?
Define
Measure
Analyze
Improve
Control
Measure Phase CriKcal QuesKons: • • • •
How do we measure the problem? NO Are the measurements reliable? NO How does the process vary over Kme? YES What process inputs might be significant? YES
Define
Measure
Analyze
Improve
Control
Analyze Phase CriKcal QuesKons: • What is the root cause of the problem? YES • How do the process inputs affect the YES output of interest? • How do we know? YES
Define
Measure
Analyze
Improve
Control
Improve Phase CriKcal QuesKons: • What changes should be made to improve the process? NO • How do we know they will work? NO • How can the process be error-proofed? NO
Define
Measure
Analyze
Improve
Control
Control Phase CriKcal QuesKons: • Did the project achieve the original improvement goal? YES • Are controls in place to make sure the changes will sKck? NO • Did we recognize all the team members for their efforts? NO
Scorecard Scoreboard
Answered Questions Total Questions Performance
6 18 33%
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Cause and Effect Diagrams Check Sheets Control Charts Histograms Pareto Charts Scatter Plots Stratification CTQC Tree (VOC) Process Maps Value-Added Flow Chart FMEA Error-Proofing Standard Work Control Plan 27 © MoreSteam.com 2016
What skills/tools are most important to you and your people? Skill at ImplemenKng Change
64
Lean Methods
35
Simple Data Analysis Tools
32
Team Leadership
Complex Data Analysis Tools
22
8
Data collected over last 12 months 28 © MoreSteam.com 2016
Anything Else Missing?
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Tools
Problem Solving
Personal A5ributes
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The most important seven tools are really not tools at all, they are personal attributes: • Persistence • Courage • Honesty • Persuasiveness • Curiosity • Patience • Sincerity In the absence of these attributes, the 7 tools are not much help.
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Tools
Problem Solving
Personal A5ributes
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Leadership
Tools
Problem Solving
Personal A5ributes
Structure
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Summary 1) Define your own set of simple tools. 2) Personal attributes matter. 3) Don’t take leadership and structure for granted.
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Questions?
Bill Hathaway
[email protected] 614.602.8191
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