Nothing in nature is unbeautiful. Alfred, Lord Tennyson
Idea Transcript
Product Support /
Video My Devices
All Supported
End-of-Support
Overview
Tools
Get Organized! My Devices is a lightweight, feature-rich web capability for tracking your Devices. Simply add your Serial Numbers to see contract and product lifecycle status, access support information, and open TAC cases for your covered devices. Once added to My Devices, they will be displayed here.
Get Started
All Supported Video Products 0-9 80
AS80 Series Audio Processor
1100
Media Delivery Engine 1100 Series
1125
Media Delivery Engine 1125 Series
3005
AS3005 Series Media Processor
3125
Media Delivery Engine 3125 Series
3500
MXE 3500 Series (Media Experience Engines)
Unified Videoconferencing 3500 Series Products
5100
AS5100 Series Media Processor
Unified Videoconferencing 5100 Series Products
5200
Unified Videoconferencing 5200 Series Products
6000
AS6000 Series Media Processor
6940
Model 6940 Nodes
7000
GS7000 Node
GS7000 Optical Hub and Hub-Node
7100
AS7100 Series Media Processor
7225
uBR7225VXR Universal Broadband Routers
8100
AS8100 Series Media Processor
A-Z
AS8100 Series Media Processor Plus IP
9901 DCM Series D9901 AS Series Media Processor Software 9902 DCM Series D9902 cBR Series Converged Broadband Routers 10000 uBR10000 Series Universal Broadband Routers CDN Provisioning Manager Cloud DVR Cloud Object Storage Coaxial Media Converters Compact Amplifiers Compact Nodes Conductor Conductor Video Control Plane Content Delivery Engine Series DAVIC QPSK Devices DBDS Utilities DCM Cards DigiStar Ethernet over Coax (EoC) HomePlug AV System DigiStar Ethernet over Coax (EoC) HPNA System Digital Content Manager (DCM) Series Digital Content Manager (DCM) Software Digital Encoders Digital Media Encoders Digital Media Manager Digital Media Players Digital Network Control System (DNCS) Digital Receivers/Decoders Digital Reverse Digital Service Access Node (DSAN) DTA Control System (DTACS) Enterprise Content Delivery System (ECDS) Appliances Enterprise Content Delivery System (ECDS) Virtual Blades Extended Care GainMaker Amplifiers GainMaker Nodes GainStar Amplifiers GainStar Nodes Headend Digital Equipment Headend System Releases Interactive Experience Clients (IEC) - Support Announcement Interactive Experience Manager (IEM) - Support Announcement Laser Link III Modular Products LCD Professional Series Displays Legacy System Amplifiers and Line Extenders Linear Stream Manager Lumin Optical Transmission Platform Media Converters Media Delivery Engine WVB (Download) Media Delivery Engine XVB Multiplexers Open Media Distribution OptoStar II Optical Products Patient Connect – Support Announcement PowerKEY CableCARDs PowerKEY Content Encryption Devices PowerVu Network Centre Management Prisma D-PON Prisma High Density Receiver Products Prisma II Products Prisma IP Multiservice Platform (Download) Pulse Remote PHY Devices RF Gateway Series RF Switches ROSA Hardware ROSA Network and Video Service Management Smart PHY (Download) Splitters, Directional Couplers, Power Inserters Stretch (Wide) Taps Stretch Tap Plug-Ins and Accessories Switched Digital Video Traditional Size Taps Transaction Encryption Devices (TED) Transponders uBR7225VXR Universal Broadband Routers uBR10000 Series Universal Broadband Routers Unified Video Advantage VideoGuard Everywhere DRM Videoscape AnyRes Live Videoscape AnyRes Packager Videoscape AnyRes VOD Videoscape Control Suite Foundation Videoscape Distribution Suite for Internet Streaming Videoscape Distribution Suite for Television Videoscape Distribution Suite Optimization Engine Videoscape Distribution Suite Origin Server Videoscape Distribution Suite Service Broker (VDS-SB) Videoscape Distribution Suite Service Manager (Download) Videoscape Distribution Suite Transparent Caching Videoscape Distribution Suite Video Recording Videoscape Endpoint Management Videoscape Policy and Resource Management Videoscape Quickstart Videoscape Soft Client Software (Download) Videoscape Voyager Vantage Virtual Digital Content Manager Virtual Media Packager Virtualized Video Processing Controller Vision (formerly StadiumVision) Note: Certain Cisco Connected Devices including Cisco Set-Top Boxes and Cable Modems are no longer supported by Cisco Systems. As of February 21, 2016, Cisco Systems completed the transition of technical support for its Connected Devices business to Technicolor. Cisco has published a list of affected products. For support on Cisco set-top boxes, cable modems, gateways or accessories, please visit the Technicolor Connected Home Support site.
End-of-Support Milestones End-of-Support Date
Cisco Product
31 August 2016
Cisco Unified Video Advantage
31 October 2016
Cisco Model 6940 Nodes
30 November 2016
Laser Link III Modular Products
27 January 2017
Cisco Unified Videoconferencing 3500 Series Products
EOL Details
27 January 2017
Cisco Unified Videoconferencing 5200 Series Products
EOL Details
24 March 2017
Cisco Media Converters
30 April 2017
Multiplexers
20 July 2017
Patient Connect – Support Announcement
28 February 2018
Cisco PowerKEY CableCARDs
28 February 2018
Cisco LCD Professional Series Displays
1 March 2018
Cisco Media Delivery Engine 1100
31 March 2018
Cisco DigiStar Ethernet over Coax (EoC) HomePlug AV System
31 March 2018
Cisco Lumin Optical Transmission Platform
27 September 2018
Cisco AS80 Series Audio Processor
28 September 2018
Cisco AS3005 Series Media Processor
28 September 2018
Cisco AS5100 Series Media Processor
EOL Details
28 September 2018
Cisco AS6000 Series Media Processor
EOL Details
28 September 2018
Cisco AS7100 Series Media Processor
EOL Details
28 September 2018
Cisco AS8100 Series Media Processor
EOL Details
28 September 2018
Cisco AS8100 Series Media Processor Plus IP
30 April 2019
Cisco Videoscape Distribution Suite Service Broker (VDS-SB)
3 May 2019
Cisco Prisma High Density Receiver Products
30 September 2019
Cisco Media Delivery Engine WVB (Download)
30 September 2019
Cisco Media Delivery Engine XVB
30 September 2019
Enterprise Content Delivery System (ECDS) Virtual Blades
31 December 2019
Cisco Digital Reverse
30 June 2020
Cisco Digital Service Access Node (DSAN)
30 June 2020
Cisco Videoscape Voyager Vantage
31 August 2020
Cisco Digital Media Manager
30 November 2020
Cisco Conductor
31 January 2021
Cisco Linear Stream Manager
31 January 2021
Cisco Media Delivery Engine 1125 Series
EOL Details
31 January 2021
Cisco Media Delivery Engine 3125 Series
EOL Details
31 January 2021
Cisco MXE 3500 Series (Media Experience Engines)
31 January 2021
Enterprise Content Delivery System (ECDS) Appliances
30 April 2021
Cisco Videoscape Distribution Suite Transparent Caching
31 January 2022
Cisco Splitters, Directional Couplers, Power Inserters
31 January 2022
Cisco Traditional Size Taps
31 August 2022
Cisco GainStar Amplifiers
EOL Details
31 October 2022
Cisco Compact Amplifiers
EOL Details
31 January 2023
Cisco GainMaker Amplifiers
30 April 2023
Cisco Compact Nodes
EOL Details
EOL Details EOL Details
EOL Details
EOL Details
EOL Details EOL Details
EOL Details
EOL Details
EOL Details
EOL Details
EOL Details EOL Details
EOL Details EOL Details
EOL Details
EOL Details
EOL Details EOL Details
EOL Details EOL Details EOL Details
EOL Details
EOL Details
EOL Details
EOL Details
The above products will no longer be supported by Cisco upon reaching the end-of-support date. They will be removed from the Cisco Support site two years after the end-of-support date.
Overview Product Literature, Benefits, and Case Studies