“Where all the pieces of your future come together” Staples Australia and New Zealand
Lifestyle & Work At Staples, we value our associates. That means we aim to provide a great experience in the workplace, while supporting you outside of work to live the best, most fulfilling life you possibly can. By harnessing your fantastic energy and great ideas to support the diverse communities in which we live, together we can make the world a better place. Our Values Own it Say it like it is Be caring Keep it simple Work together Our Values are simple, powerful and meaningful. They guide how we work as a team, with each other, and with our customers and suppliers. They aren’t just words on paper; they represent what we really believe. Every Staples associate strives to live them every day.
Lifestyle Leave To help you find the right balance between your work commitments and personal time, we also offer the option to purchase an additional one or two weeks of leave each year through salary sacrifice. Take more leave during the year than your regular entitlement, while maintaining a steady income each fortnight.
Our Values Recognition Anyone can nominate another associate for behaving as a role model for one or all of Our Values. Each quarter, we recognise associates who have shown the most outstanding examples of this. Annually, an overall winner for each Value is chosen and their achievements and behaviour celebrated. In addition, up to 20 nominated associates each month receive a voucher to donate to a charity of their choice.
Time off for what’s important Staples generally has a flexible approach to taking time off work. Use your leave to re-energise and spend quality time with family and friends, pursue personal interests or just relax. Used up all your paid leave? No problem. We’re open to requests for unpaid leave. Staples also has generous policies for paid parental leave and study leave.
Staples Soul We are absolutely committed to giving back to our communities, embracing diversity, sustaining the environment and operating with the highest standards of ethics. Staples Soul is our name for this commitment to corporate social responsibility. We recognise the impact our decisions have on all our stakeholders, and collaborate closely with them to achieve the best possible mutually-beneficial outcomes. Our gender and diversity initiatives have won awards. We support a broad range of organisations and programs to improve the lives and prospects of young, disadvantaged or indigenous Australians – just to name a few areas of recent focus. [email protected] [email protected]
provides you with the opportunity to play a positive role in the community, through providing assistance and support to our wide range of charity partners. Whether you have all the free time in the world or no free time at all, there is an opportunity for you to get involved! Work Place Giving We know that many of you care passionately about the communities in which you live and work, and we want to make it easy to support the causes that are important to you. Through our Workplace Giving Program in Australia, you can donate to your favourite charity directly from pre-tax salary each fortnight. Workplace Flexibility Work/life balance means different things for different people, and we aim to provide you with the flexibility you need to best structure your work and personal commitments. For some roles, if feasible, we can look at tailoring work hours and locations to suit the individual’s needs. We are also very willing to accommodate part-time work where possible.
Workplace Health & Safety We go to great lengths to ensure that we provide the safest work environment possible by adopting best practices which reduce the possibility of an accident. However, life doesn’t always go to plan. If an incident does occur, we are strongly focused on rehabilitation and ensuring a smooth and speedy transition back into the workplace. We do all we can to ensure a comfortable work environment, for example, we have on-site physiotherapy services at many of our major locations to prevent small niggles turning into serious injuries. A nice place to work If you don’t enjoy coming to work each day, it’s hard to feel happy and be successful. One of the best things about working for Staples is the people and the culture. We don’t hire people just because they possess the required technical skills, we also look for the right cultural fit – people who act according to Our Values. People at Staples respect each other and treat each other well. Communication is very open and senior management are accessible and friendly. We have a zero-tolerance policy towards discrimination, harassment and bullying, and there are clear processes for escalation of complaints. We are very focused on maintaining a highly-engaged workforce, and conduct regular engagement surveys to ensure your feedback is heard.
Development & Growth At Staples, your ongoing development and growth – both professional and personal – is something we will continually foster. We identify talent and help you set the career goals and development plans you need to help achieve your full potential. We consider your development from all angles – not just doing a course. We aim for 70% of your development opportunities to be addressed by on-the-job and experiential learning; 20% learning from others including mentoring and coaching; and 10% from training courses, e-learning and reading. You define your future - your development and career goals - and we will work with you to achieve it.
Performance Planning & Review (PP&R)
At Staples, we believe in the importance of developing a high performance culture and helping you to be the best you possibly can. Our Performance Planning and Review (PP&R) process assists us to grow our business, while fairly recognising and rewarding you. It will help you develop a satisfying career, and identify and work on any areas for improvement. It is also a formal opportunity to articulate your development needs and career goals, and put a plan in place to get you there. Ours is a culture of timely and frank performance feedback – you don’t just find out how you are doing at the annual or mid-year review.
Whether you are ambitious and seek to progress into senior management roles, wish to learn and grow but stay in your current role, or move laterally into a new area, we will support you to achieve your goals. All vacancies are advertised at careers. staples.com.au or careers.staples.co.nz and all associates are encouraged to monitor opportunities and apply if interested. We like to promote internally where possible, to help you further your career with us. If we have a vacancy and you know someone who might be a good fit for Staples, you can earn extra cash by successfully referring them to us.
Learning and Development
There’s a lot going on at Staples, and your career can grow and develop in many ways. Building on the career and development plan you create with your manager via the PP&R process, you are empowered to make suggestions, take ownership of your role, and shape your own development. We have a range of options available for your development, including in-house programs, recommended external training programs, as well as opportunities to learn from others. Our programs are available to all associates based on core competencies, job requirements and individual development plans. Depending on what you are looking for, our learning and development offerings have been designed to meet your individual needs – whether that be to help you get ahead and grow in your current position, or further your career within Staples.
Staples offers generous reimbursement of tuition costs upon satisfactory completion of a course relating to your role with the company. To support your success, we also offer paid study leave for the duration of your course. Mobility Opportunities As a global organisation, we believe that cross-fertilisation of ideas and cultural understanding can only enhance the success of our business. In addition to relocation opportunities to take up new challenges within Australia and NZ, opportunities exist to work internationally with Staples. This could be a short term secondment to a permanent transfer.
Benefits Staples provides a broad range of benefits which are designed to enhance your wealth, to improve your health and wellbeing or to help you get the most out of life. Our portfolio of benefits is competitive and comprehensive, and we’re always looking for opportunities to improve. Our approach is to offer you the flexibility to choose the benefits you value, and not waste money providing you with unwanted benefits. Retirement Savings
Health and Well-being
Staples makes it easy for you to save for your retirement via KiwiSaver in New Zealand, or superannuation in Australia. You can elect to make additional salary sacrifice contributions to effectively build your retirement nest egg, pre-tax. We encourage and support you to contribute more than the minimum, to ensure your life after work is free of financial worry. Associates in Australia are encouraged to join the Corporate Superannuation Plan which has discounted fees, and a range of investment choices. You’ll also get online access to monitor and manage your investment.
We have an ongoing commitment to investing in your health, and the offerings, programs and tools we make available under our Health and Wellbeing Program - Staples Start - improve every year. We support associates to live an active and healthy lifestyle by making available discounts on gym membership at Anytime Fitness, or special rates at Specsavers. Some of our sites have local benefits that can be offered due to their size or location, for example, in the Mascot office there is a small onsite gym.
Death & Disability Insurance
Staples’ International Employee Share Purchase Plan (iESPP) gives you the unique opportunity to build wealth and share in the company’s success. You can purchase company stock at a discount, via payroll deduction over a six-month period.
Australian associates who join the Corporate Superannuation Plan have the option to flexibly purchase competitively priced Death, Total & Permanent Disability, and Salary Continuance (income protection) insurance to give you and your family peace of mind and financial security. Premiums are deducted from your super account, and are pre-tax. Medical and Dental Insurance Through our healthcare partners, Bupa in Australia and Southern Cross in New Zealand, you’ll have access to competitive, corporate premiums on health insurance. As a further benefit for Bupa members, Staples will help subsidise any hospital excess if payable, meaning associates can enjoy a lower premium by taking cover with a hospital excess. Employee Assistance Program (EAP) Our free and confidential Employee Assistance Program (EAP) can be used to help you, and your immediate family members, deal with work and life issues. By supporting you with expert, confidential and professional advice, we help build your resilience and remove roadblocks to your continuing growth and future happiness. Issues that the EAP could assist you with include relationships, family, conflict, drugs and alcohol, stress, communication, financial and legal advice, grief and loss, selfesteem and confidence or even just general advice and coaching on how to best succeed at work.
International Employee Share Purchase Plan (iESPP)
Staples Staff Purchase Program Staples’ huge - and ever-expanding product line - includes stationery, business furniture, facilities, canteen, liquor and technology. Buy any stocked item at a heavily discounted price and have it delivered to your desk. This also includes 30% off all products in the Educational Experience (EDEX) range. Discounts to save you money Staples makes available a range of discounts through our relationships with various providers. These include financial products through major banks, discounts on computers and IT equipment via alliances with Apple and Lenovo, preferential terms on a range of car brands, and discounted car rental. These programs do change over time and are always being added to and refined. It’s definitely worth staying abreast of the latest news to know where you might be able to get a great deal.
Pay & Rewards Staples’ approach to rewarding and recognising you for your hard work and achievements is based on the principles of fairness, equity, consistency and recognition of excellence. We constantly seek to refine our programs so that everyone is treated fairly, but outstanding achievement results in superior earnings through our ‘pay for performance’ philosophy. Guaranteed Compensation
Base salaries are extensively benchmarked and positioned competitive to market. We also review salaries annually, to ensure that you’re paid fairly for the job you do. We provide flexibility to help associates manage income effectively when we can, for example, providing tax-deferred allowances in lieu of vehicles where this is applicable and tax-efficient.
Every associate is an important and vital part of our complex business, but without achievement in sales, none of us can be successful. Via our Sales Excellence program, each year we celebrate the success of our top-performing sales associates. With a guest of their choice, these high achievers enjoy an all expenses paid trip to a luxury destination, and the opportunity to spend some down-time with their similarly top-performing colleagues. Apart from the experience of the holiday, Sales Excellence attendees know they are among the best – one of a small, exclusive team of winners – and there is fierce competition to earn one of these places in the sun.
Commission Associates in customer-facing sales roles participate in simple but competitively-structured commission plans. These are constantly reviewed to ensure that they provide fair rewards for sales success, and drive the right behaviours and outcomes to help us achieve our overall company goals. Sales budgets are achievable, and most commissions are uncapped so that those who achieve outstanding results will directly reap the financial benefits of their success. Short Term Incentives Many non-sales associates also have a variable pay component to their remuneration package, and are eligible for annual incentives linked to company and individual performance. Both individual and collective successes lead to superior earnings. Financial Benefits We provide a range of benefits to help you get maximum value from your Staples income. By making discounts and special deals available to associates wherever we can – be it on banking products, technology products, or the associate purchase program for our own product line – we strive to help you save money, make your pay go further, and build wealth to achieve financial security.
Service Recognition Awards Staples is honoured by the loyalty and dedication of the many associates who stay with us for long periods of time. We do not take our people for granted and know that such talented, dedicated individuals could choose to work elsewhere. As such, we provide awards at significant service anniversaries to thank you for your ongoing commitment and contribution.
Benefits, partnerships, programs, policies and reward offerings may change from time to time. Staples reserves the right to change or discontinue any benefits, partnerships, programs, policies or reward offerings at its sole discretion. The information contained in this brochure does not constitute an entitlement or form part of your contract of employment. Staples Australia Pty Limited ABN 94 000 728 398 Phone: 13 26 44