WHO WE ARE WHAT WE DO - rsl & services clubs association

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NATIONAL RSL & SERVICES CLUBS Conference Program

CO-HOSTED BY RSL VICTORIA, NSW RSL & SERVICES CLUBS ASSOCIATION AND QLD RSL & SERVICES CLUBS ASSOCIATION.

Marriott Resort Surfers Paradise 7-9 May 2017

WHO WE ARE AND

WHAT WE DO

NATIONAL RSL & SERVICES CLUBS

9.15am

KEYNOTE ADDRESS

Conference Program 2017

As a collective of RSL Licensed Clubs & RSL Licensed Sub Branches across the state jurisdictions of Victoria, New South Wales and Queensland we all share common themes, goals and challenges as contemporary RSL hospitality venues. At this year’s conference delegates we will come together to hear from business leaders and industry experts in an effort to gain that competitive edge in an ever changing hospitality market place. Operating complex and diverse commercial RSL Licensed Club operations in the current day is challenging for all Boards, Management and Staff. But we are also faced with the ongoing challenge of continuing to provide support and assistance to our ADF veteran community under the banner of the RSL. Effectively RSL Clubs are a unique entity as we continue to work through both the challenges of ‘Who We Are’ and ‘What We Do’. Hopefully the 2017 National RSL & Services Clubs Conference will provide some valuable insights and ideas for us all to take away and make us better equipped on both counts.

FEDERAL MINISTER FOR VETERANS AFFAIRS HON DAN TEHAN MP The Federal Member for Wannon in Victoria MP Dan Tehan will provide the delegates with an insight into his current portfolio as the Federal Minister for Veterans Affairs in the changing landscape of caring for our veterans of all ages and conflicts. As our WW11 diggers depart the scene RSL Clubs will continue to face the day to day challenges of caring for and supporting our veterans from more recent contemporary conflicts.

9.45am

DESIGNING STRATEGY & INNOVATION FOR THE FUTURE STEVE TIGHE

Steve Tighe is one of Australia’s most compelling speakers on the future and innovation. In this session Steve will provide thought provoking observations on today’s society and express key insights about the future in an engaging and entertaining way. Steve’s novel approach to thinking about the future provides original insights across topics including Emerging Social and Consumer Trends and Designing Strategy and Innovation for the Future.

10.30am

MORNING TEA

(Sponsored By HOST PLUS)

11.00am

OPTIMISING THE PERFORMANCE OF YOUR VENUE

PAUL CAREW, GENERAL MANAGER TABCORP GAMING SOLUTIONS

SUNDAY 7TH MAY 2017 6.00-8.00pm

WELCOME COCKTAIL PARTY

(Presenting Partner TABCORP GAMING SOLUTIONS)

MONDAY 8TH MAY 2017 8.45am

TABCORP Gaming Solutions (TGS) commenced operations in Victoria following the changes to the Victorian gaming venue operator model in August 2012. TGS is the largest supplier of gaming services in that market place with its largest customer being RSL Victoria and its large network of RSL Licensed Sub Branches. In more recent years TGS has moved into providing gaming services into the NSW Club and Hotel gaming hospitality industry. Given the size and scope of their business TGS is well placed to provide delegates with valuable business insights into the gaming and hospitality industry across multiple markets and state jurisdictions.

11.45am

OPENING & WELCOME

Brian Cairns Chief Operating Officer RSL VICTORIA

9.00am

‘WHAT I DIDN’T LEARN AT HARVARD’ ROB REDENBACH

INTRODUCTION OF CONFERENCE

CONFERENCE MC TOBY TRAVANNER Our conference MC Toby Travanner is according to his peers the best of the best and has achieved the accolade of being known as the Australia’s number one business MC. He combines the roles of consultant, keynote speaker, sales person, manager and facilitator into his role as an MC. He will capture and motivate the delegates by ensuring that the key messages from each conference session are highlighted and linked with each other to the theme of the conference.

Rob Redenbach is one of the Australia’s leading conference keynote speakers and is an Ex Defence Force member serving for 6 years in 1RAR. Drawing from experience that includes taking part in FBI drug raids in Los Angeles or working with the bodyguard team of Nelson Mandela in South Africa and providing armed security to aid workers in Iraq Rob’s perspective on leadership and resilience is as pragmatic as it’s possible to be. Add to that a record of post graduate academic achievement that includes a Master’s Degree in Terrorism, Safety and Security and it becomes clear that Rob’s background and approach is far from conventional. What Rob does have is the capacity to successfully transfer the strategies of elite security to business and everyday life.

12.30pm

LUNCH

(Sponsored by Dickson Wohlsen Strategies)

1.30pm

‘BEYOND 2020’ TELSTRA

As Australia’s largest developer of information technology services TELSTRA will provide the conference delegates with a broad overview of the rapid growth in modern day communication platforms and business technologies both in Australia and around the world that are changing the way we all do business. This session will also have a focus on future technologies as we look to the brave new world ‘Beyond 2020’.

has trained numerous corporations in how to read their customers and has spoken at hundreds of conferences around the world. Steve has trained intelligence agencies, homicide detectives, FBI, US Secret Service, US Department of Justice and Department of Defence in how to read people and detect deception by analysing verbal, non-verbal and paralinguistic behaviours. In this session Steve will share some of his knowledge and skills to give you that competitive edge when interviewing, selling or negotiating.

10.30am

MORNING TEA (Sponsored by IGT)

11.00am

75TH ANNIVERSARY OF KOKODA

2.15-4.15pm

CHARLIE LYNN

DELEGATE WORKSHOPS

1. TECHNOLOGY (Telstra) 2. FOOD & BEVERAGE TRENDS (Dickson Wohlsen Strategies) 3. MEMBER LOYALTY & MARKETING (Directivity)

6.30-10.30pm

CONFERENCE DINNER

Plus Entertainment (Sponsored by TGS)

TUESDAY 9TH MAY 2017

Charlie Lynn is well known to many of our RSL Clubs and there members given his 21 years of service in the Australian Army. Over the past 25 years Charlie has led 83 treks across the Kokoda Trail in Papua New Guinea, or a total of 11,629km’s. Charlie was elected to the NSW Parliament in 1995 and retired after the last state election after 20 years of service in the Legislative Council. Charlie has been heavily involved with the NSW RSL & Services Clubs Association through the sponsorship of the Kokoda Youth Leadership Challenge which has seen 350 young Australians go through the program over the past decade. With this year marking the 75th Anniversary of the Kokoda campaign Charlie would like to share his thoughts on some new initiatives to protect the trail from mining and forestry threats.

11.30am

8.45am

KEYNOTE ADDRESS

CURTIS MCGRATH ADF VETERAN & PARALYMPIAN GOLD MEDALLIST

OPENING DAY 2 Toby Travanner

9.00am

PANEL DISCUSSION

CLUB HOSPITALITY REDEVELOPMENT TRENDS Luke Ponti Round 6, Richard Butler Rubicon, Lindsay Verdon Paynter Dixon ‘What Does an RSL Licensed Club Look Like in 2017’ Of course Club master planning and redevelopment is always something which RSL Clubs of all sizes are constantly grappling with when considering their existing Club layout and design. In this session we will speak with some of Australia’s leading architectural and building & construction experts about what a modern day Club looks like now and what it may look like in the future.

Curtis McGrath OAM is a paracanoeist who took up canoeing competitively after having both of his legs amputated as a result of a mine blast whilst serving in the Australian Army in Afghanistan as a combat engineer. Whilst serving with the 6th Engineer Support Regiment on the 23rd August 2012 Curtis was injured by an improvised explosive device during operations in Khas Urozgan District Province. Curtis lost his left leg below the knee and his right leg at the knee. He suffered shattered bones in his wrist, a burnt left arm, perforated ear drums and a large wound on his thigh. Within three months he was walking on prosthetic legs. At the 2016 Australian Paralympic Team Launch Prime Minister Malcolm Turnbull made the following comments about Curtis McGrath ‘Now three years on from that shocking accident, that shocking event, those wounds, those injuries, he is out on the water representing Australia at Rio, providing an inspiration to our Defence Forces, to all our wounded warriors, those with a disability and those without. His story is a remarkable feat of triumph over adversity, triumph over tragedy’. Of course Curtis then went on to win the Gold Medal in the Men’s KL2 at the 2016 Rio Paralympics.

12.15pm

CONFERENCE SUMMARY

9.45am

Conference MC Toby Travanner

‘THE HUMAN LIE DETECTOR’ STEVE VAN APREN

12.30pm

CONFERENCE CLOSE Steve van Apren is that good at reading body language and detecting deception that CNN once stated ‘He is so good they call him the Human Lie Detector’. As an international public speaker, author, behavioural analyst and media commentator Steve consults his services to government and corporate organisations throughout the world. Steve

12.30-1.30pm

FAREWELL LUNCH

Cost per delegate $850+GST Register online at rslvic.com.au

FLIGHTS

PARTNERS PACKAGE $300 + GST

Jodie Tipping ([email protected] com.au) can assist delegates with flights from NSW, Victoria, Tasmania and regional Qld. Marriott Resort Surfers Paradise is 45min from Gold Coast Airport and 1hr15min from Brisbane Airport.

Includes welcome function, 2 x lunches and conference dinner.

Airport transfers will only be arranged for arrival on Sunday the 7th and departure on Tuesday the 9th depending on numbers and arrival times.

CANCELLATION POLICY

ACCOMMODATION

Marriott Resort Surfers Paradise Single room including breakfast for one. $240 per night

Double room including breakfast for two.

Welcome function Sunday evening Daily lunch Monday and Tuesday Conference dinner Monday evening

The organiser reserves the right to change the conference program or costs for unforeseen circumstances. Cancellations after 7th April will incur a 100% charge for accommodation and conference registration. CONFERENCE COORDINATOR

Jodie Tipping M 0416 130 202 P 02 9341 8011 E [email protected]

$270 per night Register online at rslvic.com.au Please contact Jodie Tipping for your options.

Presenting Partner:

Proudly Sponsored by:

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WHO WE ARE WHAT WE DO - rsl & services clubs association

NATIONAL RSL & SERVICES CLUBS Conference Program CO-HOSTED BY RSL VICTORIA, NSW RSL & SERVICES CLUBS ASSOCIATION AND QLD RSL & SERVICES CLUBS ASSOCIA...

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